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Hey guys/gals -
I got my Moto-X a few weeks ago, and have been using it without issue on AT&T. Unfortunately, I'm just wrapping up my first trip through Europe with this phone (left my iPhone 5 at home), and I've noticed a very odd thing over the last week.
For some reason, my phone will not re-establish a cellular data connection once it has connected to WiFi (and subsequently disconnected from WiFi). I have noticed this - consistently - in both Germany and Italy. In all cases, once WiFi is no longer connected, I can see that the cellular data network is available (the 4G or E logo shows up, grayed out, next to the cell bars) but it will not reestablish. The only way to obtain a cellular data connection is to restart the phone.
I've tried going into airplane mode; I've tried cycling cellular data. Nothing I can think to try causes the cellular network icon ("4G" or "E") to cycle from gray to white...I simply cannot get back online without a full restart. But once I've restarted it works fine - so long as I don't jump on WiFi.
The phone isn't unlocked; it's an AT&T device, with no APN tweaks.
Anyone have any idea what could cause this behavior? Unfortunately, it's going to be another four or five weeks before I'm back here to test any ideas...but I figured I'd reach out while the issue is fresh.
Cheers.
Just to chime in, I've also seen this issue on mine, but it only happens with certain WiFi access points. After using the Cisco ones at work the problem occurs, but my Asus N66U doesn't seem to upset it.
Hi Friends,
I've been experiencing some really weird behaviour on my Moto X 1st gen.
My Phone is not Rooted, not flashed... It's all stock running the latest software (Android 4.4.2 Kit Kat) for a while.
Recently I've noticed my Phone stopped connecting to my Wifi Network. It can search for networks and find them, but as soon as I try to connect It to the networks, they become out of range on the list or simply "Saved" and not connected. The Networks WONT connect at all... never ever.
Doing some tests tho, I noticed that my Moto X fails to connect to all 2.4Ghz Networks... It can only connect to 5Ghz ones. I can't figure out why. Tried Clearing Cache Partition, Data Wipe from inside Android and from Bootloader menu... all with no success.
What I come here to ask is: Are there 2 Wifi Radios on the Phone, one of 2,4Ghz frequency and one 5Ghz Frequency? Are there Two antennas and maybe one of them got broken? Do you guys think that re-flashing a Radio Firmware may fix the problem?
Many Wifi Networks run under the 2.4Ghz band. So It is quite important to me to have It working.
I'm asking if I should bother trying because Flashing Radios and Kernels has It's risks, and this phone is my Daily Driver, so I come to you for help or new ideas on how to solve It.
Thanks in advance.
Look in the advanced Wifi settings (three dot menu at lower right when in the network list) and see if the frequency band is set to Auto. If it is set to 5ghz. Putting it on Auto is probably your best bet.
fury683 said:
Look in the advanced Wifi settings (three dot menu at lower right when in the network list) and see if the frequency band is set to Auto. If it is set to 5ghz. Putting it on Auto is probably your best bet.
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Click to collapse
I checked every configuration... I even discovered that the phone doesnt connect specifically to 2.4Ghz networks by switching It first to 2.4Ghz-Only to filter the 5Ghz Networks out and see that no Network connected and then I switched to 5Ghz to check and see that 5Ghz networks do work.
My guess is that Radio Firmware got this strange behaviour after I installed Netgear WiFi Network Analytics App(It started happening after that, afterall)... It might have changed some configuration on the Firmware that I do not have access through the System UI, and is not OS-wise, because not even factory reset worked to fi this... so Only thing that I didnt try yet was a Radio Re-Flash.
Maybe I'll just try It. Or my WiFI Radio just broke.
Hey just replaced my Netgear R6300 with the Netgear R7000 and I am running into the same issue.
My Moto X and my Razr Maxx HD have the same issue seeing the 2.4Ghz, but see the 5Ghz just fine.
All other devices in the household see the 2.4Ghz fine, it just seem's to be the phone's.
Any ideas? I tried two different R7000, and working with Netgear, but no dice.
It's not a biggy, as I have verified it only impact's the phones, and I can set them to 5Ghz anyways.
I was just wondering if anybody has seen this too.
Very odd that it's two different devices. Are you certain that the network is using both bands?
I have the identical problem described in this thread.
Only difference not yet noted is that maybe 1 time out of 50 it will connect to the 2.4ghz network, and stay connected for a few hours. Then it will go back to not working at all for days, weeks.
I've been trying to fix this for months. More than a few people seem to be having the same problem. I've tried every combination of router/phone setting imaginable. Don't think there's an easy fix to this other than new phone or new router.
Have the same problem, 5ghz works fine but 2.4ghz don't works for weeks. it started this spring. Anybody fond something that helps?
Mathieu2k4 said:
Have the same problem, 5ghz works fine but 2.4ghz don't works for weeks. it started this spring. Anybody fond something that helps?
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Update: I've recently been in deep on this problem with Motorola technical support. Several hours on the phone with them, explaining the issue over and over, bug reports, email exchanges, etc etc etc. Tier 4.
At the end of the day, company policy rules and they wont look after me because my phone is outside of the 1 year warranty. I'm still paying for this phone on contract. Not cool. They won't see another dime from me!
I have the same issue on my Moto X XT1097 Lollipop 5.1
:crying:
luc23 said:
Update: I've recently been in deep on this problem with Motorola technical support. Several hours on the phone with them, explaining the issue over and over, bug reports, email exchanges, etc etc etc. Tier 4.
At the end of the day, company policy rules and they wont look after me because my phone is outside of the 1 year warranty. I'm still paying for this phone on contract. Not cool. They won't see another dime from me!
Click to expand...
Click to collapse
Same issue. If I reboot the phone it will connect to a 2.4 ghz network for about 5 minutes... then unable to see the network.
Exact Same Issue, Xiaomi mi5s, it started after i dropped it in water and took it right back, opened in full and dryed everything, the phone is working now in perfect condition except for this issue, i have to gess is a harware problem
Wicked wakelocks and WiFi issues
Just yesterday I started having wicked WiFi issues, where both 5GHz and 2.4GHz networks would connect, then immediately disconnect, then connect again a few seconds later for it to just do the same thing, over and over. It keeps sending reports everytime it does it. I haven't factory reset though, but I'm going to have to.
Also, I keep getting insane wakelocks. Android OS is the worst, causing 7h+ of wakelocks in a 10h day. Google Play Services is pretty bad too, around 6h+ in that same 10h day.
Anyone else having major issues like this with their Note5? I have the N920W8 model, which I can't really find any info about anywhere
Im having similar wifi issues. Initially trying to connect to my 5ghz N home network (wpa2 psk) connect attempt, drop, connect attempt drop rinse and repeat. After a while it connects and stays connected, however, connecting to any web pages is painfully slow (like a super slow dns lookup), and i frequently get failed web page loading errors or failed to download apps from teh app store. Wifi calling is useless in this state. The same thing happens on an open hotspot network at work (2.4ghz) and the corporate (5ghz n) network. The note will ususally eventually drop wireless and force me back onto LTE. I looked at my data counter after just 3 days, and had used 27gigs of LTE, which is more data than I've used on tmobiles network since last year. Had some spotty wireless issues with teh note 4 rev 3 5.1.1 as well prior, but only had that phone for about 10 days before swapping for teh note 5. Prior to that I had the nexus 6 and no wireless issues on the same networks.
J'ai le même problème avec le 5g damn!!!
Luckily i have a dual dualband router, I set up the alternate AP 2.4ghz N wpa2 psk and the phone appears to be working fine at the moment on that network.
I ended up factory resetting and it appears working for now. A static IP address (DHCP reserved in the router) seemed to help.
Another issue I have though is when disconnecting from WiFi and connecting to mobile data, it seems to have DNS resolution issues until I turn data off and then back on. Not sure if it's the phone or the carrier (Wind Mobile) but it's pretty consistent
Not seeing these issues on my W8.
Sent from my SM-N920W8 using Tapatalk
I'm just having dreadfully slow WiFi on my att model, but it doesn't drop connection
Dial *#0011# and click "wifi settings" from the menu at the top right corner. Turn off power saving mode and restart the phone, see if that does the trick.
If not, google search "note 3 wifi issues" and/or "note 4 wifi issues"and look for answers there. In all likelihood the problems that are being experienced with Wi-Fi on the note 5 are similar to the Wi-Fi issues that the predecessors experience when they launched.
Sent from my SM-N910T using Tapatalk
It's Lollipop. It's a known bug in the software since Nov 2014 and Google hasn't addressed it. I too had issues with my WiFi when I first purchased it. But I found the work around. The bug is in the security software. The WpA2-PSK with TKIPS or AES which is a catch all, reeks havoc on our WiFi chips. It doesn't allow the phone to have proper DNS addresses resulting in severely slow internet or dropped connections.
Solution: Change your security standard to WPA/WPA2-PSK without AES or TKIPS.
Sent from my SM-N920V using XDA Free mobile app
Is that a phone setting or a router setting?
Hey guys,
I've got an Australian Samsung note 5 that has wifi problems. It started not working all of a sudden so i decided to go along with it but after a while i felt the need to try and make it work again. So i went into recovery mode and factory resetted (thinking that it would help) but then on the boot up after i came to the setup screen and found out that i was screwed. The samsung setup screen doesnt let you go past the setup screen without any wifi. Please help, i wanted to post a thread but im new to this community so i am restricted.
Thanks
p.s wifi networks can be detected but only when the phone is held right next to the router.
I fixed same problem of wifi, its a setting in phone, but you need to root phone, its system setting in system folder.
Any updates on this? Im running one 920g completely stock and another 920g with hybrid n7 port v9. Both have this same issue.
Recently updated to Marshmallow... I am unable to get in-flight texting to work on my phone. I connect to gogo and select the "free tmobile texting" icon, follow all the prompts, and after cycling the wifi off/on, it will not connect to wifi calling. I continually get the REG99 error. After the last flight, I went to a physical TMO store and they switched my sim cards and then called tech support. Their suggestion was to try it again on my next flight, but do the following steps: connect as normal, then "forget" the gogo network in wifi settings, reconnect gogo, cycle power...unfortunately that didn't fix the problem...I continually get the REG99 error and it will not connect to wifi calling which enables the free inflight texting...I had been using an S6 for a couple of months and it worked flawlessly inflight...without issues...I might add that wifi calling works perfectly fine at home and when using hotel wifi hotspots - never get the reg99 error.
The LG G4 has previously been stable, but the latest marshmallow update has ruined the inflight texting feature on this phone...As a side note, I noticed the same exact behavior using a Nexus 6 with marshmallow...it would display the same behavior as my LG G4 is doing.
Any suggestions would be greatly appreciated...BTW, I'm completely stock...interested in rooting the phone but haven't bothered yet...Thx, N
I can second you on this problem. REG99 happens quite often. I have gotten GOGO to give me free internet on 2 different flights, then it still didn't work, but I could use hangouts.
Anyone figure this out? I am on a flight with T-Mobile LG G4 running marshmallow and having the exact same issue. It used to work for me before ad well...
I had this error until I uninstalled xposed
Sent from my LG-H811 using Tapatalk
keesimps said:
Anyone figure this out? I am on a flight with T-Mobile LG G4 running marshmallow and having the exact same issue. It used to work for me before ad well...
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On my last flight to Europe (lot's of time to screw around) I found that : after registering with GOGO for the flight, reboot the phone and WIFI calling will connect.
So far it has worked every time.
Has anybody had any problems with their WiFi not connecting? My device seems to fail to connect to wifi after a couple of days and just sits trying to connect. Toggling WiFi doesn't seem to resolve it, and I have to reboot the entire phone to get it back online.
No problem here.
Connects very quickly, never seen it fail to connect, even on my works dodgy BT homehub 3, which used to tie my old Z3 compact up in knots..
Yep.I thought that Snapdragon 835 cause this problem. Xi oami 6., ZTE z17 and Op5 had the same question with WI-FI connection.
gesongwei said:
Yep.I thought that Snapdragon 835 cause this problem. Xi oami 6., ZTE z17 and Op5 had the same question with WI-FI connection.
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Click to collapse
I have a sd835 s8 and I haven't had any wifi issues whatsoever since launch. It's a sample size of 1, but I don't know if it's truly due to the sd835
I haven't had any WiFi issues. In fact my WiFi connections have improved using the XZ1 compact over the X performance (the X performance dropped its WiFi connections 3 times during my data transfer to the new phone)
I've had my XZ1c for about a week now (European model) and it connects to my home network (5G) normally. Signal strength is fine, although the galaxyS6 it replaced definitely had superior reception. I do have wifi issues, but only when already connected to the network. When the phone is asleep (screenlocked) it seems to lose an active connection. The wifi connection should be on at all times, even asleep. It will show the wifi symbol, but data apps don't load, and it will have lost the connection as remote for spotify connect (playing on my reciever). It will also switch to mobile data at random times with normal wifi signal strength (even though I toggled this function off in the developper settings).
I'm not sure if this is something that can be fixed through system updates. I haven't seen any forum posts with similar problems though, so I'll try to document what is actually happening before I contact Sony support.
I bought the US version and flashed the UK firmware to get the fingerprint reader to work. No issues whatsoever with this phone. No Wi-Fi issues, overheating, signal strength, battery, nothing. Everything works just perfectly.
Same issue here. Mine is Europe (NL) version. The upload and download speed can be very unstable. And especially when I take it a bit far way, even you see that it's connect to the wifi with full signal strength, it said internet is unavailable.
I'm not sure if this related to the system update of last weekend or not.
Further to my issue. My phone will drop wifi connection and repeatedly try and connect - it usually cannot see any other networks at the time. Restarting the wifi on the phone, or rebooting the access point do not help. Running a packet sniffer on the LAN shows no activity, which indicates the issue is to do with wireless handshaking.
The problem occurs every few days and the only way to resolve it is to reboot the phone, which fixes it instantly.
I contacted Sony and they told me to do a complete reset on the phone, this didn't work. I updated my findings and pointed out that it's seems to be a firmware compatibility issue. Of course, you only get to talk to first line, and as a reset didn't work, they want me to send it off for a warranty repair (which of course will be returned with "no fault found" as no doubt their wifi will be different enough for it not to have been picked up on day 1 testing).
I'm currently trying to gather a bit more information on the fault, e.g. does it only happen on my home wifi etc. I've disabled channel bonding but that didn't help, and I've not jiggled my DHCP settings after seeing plenty of posts describing wifi problems on Oreo for other phones.
It doesn't happen frequently enough and I don't have the time to delve deeply into the network to identify the cause.
One interesting thing was that it went funny at home, but it was working when I got to work. When I got home it still couldn't connect. So I suspect it's to do with a particular compatibility issue somewhere.
no problem here conecting to 5 and 2.4 wifis...
android_fury said:
I bought the US version and flashed the UK firmware to get the fingerprint reader to work. No issues whatsoever with this phone. No Wi-Fi issues, overheating, signal strength, battery, nothing. Everything works just perfectly.
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I haven't gotten around to this yet. Do you still have wifi calling and volte available?
---------- Post added at 11:05 AM ---------- Previous post was at 11:04 AM ----------
So far my wifi has been fine...
Mine is worst, i couldnt get it to connect at all but all my other device including xperia xa, xzp, laptop, Ps4 PS3, everything connect without any issue whatsoever, already excahnged once and still the same.
Think mine is struggling with either a single access point or VLANs. I need to dig further, but that requires buying a new AP - this phone is getting more and more expensive!
exactly same issue as Dashers describes with my XZ1c. I am not watching it closely, but it seems that it is hapenning after around 2 days online. Never happened before on same network with my previous Z3c, which had run months without restart and any problems whatsoever (till its display died
Dashers said:
Further to my issue. My phone will drop wifi connection and repeatedly try and connect - it usually cannot see any other networks at the time. Restarting the wifi on the phone, or rebooting the access point do not help. Running a packet sniffer on the LAN shows no activity, which indicates the issue is to do with wireless handshaking.
The problem occurs every few days and the only way to resol... .
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Click to collapse
I have more or less the same issues, and a reboot always solves it. It happens with both routers form ASUS and Draytek.
Additionally I see issues with Spotify connect dropping or not being found on my Sonos (hardwired to LAN), but not so much to Chrome Cast Audio on the same network.
I don't have a problem connecting to wifi, but I seem to have a different issue. Even though wifi scanning is toggled off in settings, my phone still seems to be scanning according to Battery Historian. I think this is one of several things contributing to my high idle drain. Does anyone else have this problem?
jrbmed08 said:
I don't have a problem connecting to wifi, but I seem to have a different issue. Even though wifi scanning is toggled off in settings, my phone still seems to be scanning according to Battery Historian. I think this is one of several things contributing to my high idle drain. Does anyone else have this problem?
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Have you turned wifi scanning off ?
settings\Lock screen & security\Location\Scanning - turn wifi scanning off
Didgesteve said:
Have you turned wifi scanning off ?
settings\Lock screen & security\Location\Scanning - turn wifi scanning off
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Click to collapse
Yes, wifi and BT scanning are both turned off in settings and have been since the beginning, but both seem to be happening anyway according to Google's Battery Historian tool. When I go back in to see if they've been toggled on by an app or something, they still appear to be off.
Dashers said:
Further to my issue. My phone will drop wifi connection and repeatedly try and connect - it usually cannot see any other networks at the time. Restarting the wifi on the phone, or rebooting the access point do not help. Running a packet sniffer on the LAN shows no activity, which indicates the issue is to do with wireless handshaking.
The problem occurs every few days and the only way to resolve it is to reboot the phone, which fixes it instantly.
I contacted Sony and they told me to do a complete reset on the phone, this didn't work. I updated my findings and pointed out that it's seems to be a firmware compatibility issue. Of course, you only get to talk to first line, and as a reset didn't work, they want me to send it off for a warranty repair (which of course will be returned with "no fault found" as no doubt their wifi will be different enough for it not to have been picked up on day 1 testing).
I'm currently trying to gather a bit more information on the fault, e.g. does it only happen on my home wifi etc. I've disabled channel bonding but that didn't help, and I've not jiggled my DHCP settings after seeing plenty of posts describing wifi problems on Oreo for other phones.
It doesn't happen frequently enough and I don't have the time to delve deeply into the network to identify the cause.
One interesting thing was that it went funny at home, but it was working when I got to work. When I got home it still couldn't connect. So I suspect it's to do with a particular compatibility issue somewhere.
Click to expand...
Click to collapse
I have this exact problem. One second its 100% signal and is workin as expected. The other second it just drops and tries to reconnect like crazy. I have even had moments when i am unable to find my wifi after said disconnect. All my other devices is working like normal on my wifi. Using Asus n66u 5ghz.
I have been having the same issues as mentioned above with my XZ1 compact(european). My issues with dropping wifi signal seems to be happening when there are two different wifi signals to choose from. They are both on my local network. One is an extender due to the size of my house. When it can detect both signals, it can't make a decision on which one to choose. Once I remove a device(forget wifi device), it stays connected to the other with no problem. Since it isn't trying to compete with the other.
Has there been any improvement on this issue?