Has anybody had any problems with their WiFi not connecting? My device seems to fail to connect to wifi after a couple of days and just sits trying to connect. Toggling WiFi doesn't seem to resolve it, and I have to reboot the entire phone to get it back online.
No problem here.
Connects very quickly, never seen it fail to connect, even on my works dodgy BT homehub 3, which used to tie my old Z3 compact up in knots..
Yep.I thought that Snapdragon 835 cause this problem. Xi oami 6., ZTE z17 and Op5 had the same question with WI-FI connection.
gesongwei said:
Yep.I thought that Snapdragon 835 cause this problem. Xi oami 6., ZTE z17 and Op5 had the same question with WI-FI connection.
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Click to collapse
I have a sd835 s8 and I haven't had any wifi issues whatsoever since launch. It's a sample size of 1, but I don't know if it's truly due to the sd835
I haven't had any WiFi issues. In fact my WiFi connections have improved using the XZ1 compact over the X performance (the X performance dropped its WiFi connections 3 times during my data transfer to the new phone)
I've had my XZ1c for about a week now (European model) and it connects to my home network (5G) normally. Signal strength is fine, although the galaxyS6 it replaced definitely had superior reception. I do have wifi issues, but only when already connected to the network. When the phone is asleep (screenlocked) it seems to lose an active connection. The wifi connection should be on at all times, even asleep. It will show the wifi symbol, but data apps don't load, and it will have lost the connection as remote for spotify connect (playing on my reciever). It will also switch to mobile data at random times with normal wifi signal strength (even though I toggled this function off in the developper settings).
I'm not sure if this is something that can be fixed through system updates. I haven't seen any forum posts with similar problems though, so I'll try to document what is actually happening before I contact Sony support.
I bought the US version and flashed the UK firmware to get the fingerprint reader to work. No issues whatsoever with this phone. No Wi-Fi issues, overheating, signal strength, battery, nothing. Everything works just perfectly.
Same issue here. Mine is Europe (NL) version. The upload and download speed can be very unstable. And especially when I take it a bit far way, even you see that it's connect to the wifi with full signal strength, it said internet is unavailable.
I'm not sure if this related to the system update of last weekend or not.
Further to my issue. My phone will drop wifi connection and repeatedly try and connect - it usually cannot see any other networks at the time. Restarting the wifi on the phone, or rebooting the access point do not help. Running a packet sniffer on the LAN shows no activity, which indicates the issue is to do with wireless handshaking.
The problem occurs every few days and the only way to resolve it is to reboot the phone, which fixes it instantly.
I contacted Sony and they told me to do a complete reset on the phone, this didn't work. I updated my findings and pointed out that it's seems to be a firmware compatibility issue. Of course, you only get to talk to first line, and as a reset didn't work, they want me to send it off for a warranty repair (which of course will be returned with "no fault found" as no doubt their wifi will be different enough for it not to have been picked up on day 1 testing).
I'm currently trying to gather a bit more information on the fault, e.g. does it only happen on my home wifi etc. I've disabled channel bonding but that didn't help, and I've not jiggled my DHCP settings after seeing plenty of posts describing wifi problems on Oreo for other phones.
It doesn't happen frequently enough and I don't have the time to delve deeply into the network to identify the cause.
One interesting thing was that it went funny at home, but it was working when I got to work. When I got home it still couldn't connect. So I suspect it's to do with a particular compatibility issue somewhere.
no problem here conecting to 5 and 2.4 wifis...
android_fury said:
I bought the US version and flashed the UK firmware to get the fingerprint reader to work. No issues whatsoever with this phone. No Wi-Fi issues, overheating, signal strength, battery, nothing. Everything works just perfectly.
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I haven't gotten around to this yet. Do you still have wifi calling and volte available?
---------- Post added at 11:05 AM ---------- Previous post was at 11:04 AM ----------
So far my wifi has been fine...
Mine is worst, i couldnt get it to connect at all but all my other device including xperia xa, xzp, laptop, Ps4 PS3, everything connect without any issue whatsoever, already excahnged once and still the same.
Think mine is struggling with either a single access point or VLANs. I need to dig further, but that requires buying a new AP - this phone is getting more and more expensive!
exactly same issue as Dashers describes with my XZ1c. I am not watching it closely, but it seems that it is hapenning after around 2 days online. Never happened before on same network with my previous Z3c, which had run months without restart and any problems whatsoever (till its display died
Dashers said:
Further to my issue. My phone will drop wifi connection and repeatedly try and connect - it usually cannot see any other networks at the time. Restarting the wifi on the phone, or rebooting the access point do not help. Running a packet sniffer on the LAN shows no activity, which indicates the issue is to do with wireless handshaking.
The problem occurs every few days and the only way to resol... .
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Click to collapse
I have more or less the same issues, and a reboot always solves it. It happens with both routers form ASUS and Draytek.
Additionally I see issues with Spotify connect dropping or not being found on my Sonos (hardwired to LAN), but not so much to Chrome Cast Audio on the same network.
I don't have a problem connecting to wifi, but I seem to have a different issue. Even though wifi scanning is toggled off in settings, my phone still seems to be scanning according to Battery Historian. I think this is one of several things contributing to my high idle drain. Does anyone else have this problem?
jrbmed08 said:
I don't have a problem connecting to wifi, but I seem to have a different issue. Even though wifi scanning is toggled off in settings, my phone still seems to be scanning according to Battery Historian. I think this is one of several things contributing to my high idle drain. Does anyone else have this problem?
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Have you turned wifi scanning off ?
settings\Lock screen & security\Location\Scanning - turn wifi scanning off
Didgesteve said:
Have you turned wifi scanning off ?
settings\Lock screen & security\Location\Scanning - turn wifi scanning off
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Click to collapse
Yes, wifi and BT scanning are both turned off in settings and have been since the beginning, but both seem to be happening anyway according to Google's Battery Historian tool. When I go back in to see if they've been toggled on by an app or something, they still appear to be off.
Dashers said:
Further to my issue. My phone will drop wifi connection and repeatedly try and connect - it usually cannot see any other networks at the time. Restarting the wifi on the phone, or rebooting the access point do not help. Running a packet sniffer on the LAN shows no activity, which indicates the issue is to do with wireless handshaking.
The problem occurs every few days and the only way to resolve it is to reboot the phone, which fixes it instantly.
I contacted Sony and they told me to do a complete reset on the phone, this didn't work. I updated my findings and pointed out that it's seems to be a firmware compatibility issue. Of course, you only get to talk to first line, and as a reset didn't work, they want me to send it off for a warranty repair (which of course will be returned with "no fault found" as no doubt their wifi will be different enough for it not to have been picked up on day 1 testing).
I'm currently trying to gather a bit more information on the fault, e.g. does it only happen on my home wifi etc. I've disabled channel bonding but that didn't help, and I've not jiggled my DHCP settings after seeing plenty of posts describing wifi problems on Oreo for other phones.
It doesn't happen frequently enough and I don't have the time to delve deeply into the network to identify the cause.
One interesting thing was that it went funny at home, but it was working when I got to work. When I got home it still couldn't connect. So I suspect it's to do with a particular compatibility issue somewhere.
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I have this exact problem. One second its 100% signal and is workin as expected. The other second it just drops and tries to reconnect like crazy. I have even had moments when i am unable to find my wifi after said disconnect. All my other devices is working like normal on my wifi. Using Asus n66u 5ghz.
I have been having the same issues as mentioned above with my XZ1 compact(european). My issues with dropping wifi signal seems to be happening when there are two different wifi signals to choose from. They are both on my local network. One is an extender due to the size of my house. When it can detect both signals, it can't make a decision on which one to choose. Once I remove a device(forget wifi device), it stays connected to the other with no problem. Since it isn't trying to compete with the other.
Has there been any improvement on this issue?
Related
Loving the phone really, one thing i have noticed is when ever im downloading or uploading large files through my home WIFI after a short period the phone disconnects from the network and i have to reconnect manually. Any ideas is anyone else having the same issue. All my other devices are fine
Same thing here, but it reconnects itself - just losing the connection for 1-2 seconds. It happens sometimes even when browsing the web. Most likely some kind of software bug.
Had similar symptoms when playing with the phone at work`s WiFi (1st day of usage). On my home WiFi nothing wrong at all.
Make sure that keep WiFi on during sleep is always.
Or the WiFi will turn off the moment u turn the screen off
Sent from my C6602 using xda app-developers app
abd_alazeez2002 said:
Make sure that keep WiFi on during sleep is always.
Or the WiFi will turn off the moment u turn the screen off
Sent from my C6602 using xda app-developers app
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Yeah checked that it happens even with the screen on. i got the screen to stay awake when charging and usually download my big files the i gave up trying to download A Bards Tale last night.
marcgear said:
Loving the phone really, one thing i have noticed is when ever im downloading or uploading large files through my home WIFI after a short period the phone disconnects from the network and i have to reconnect manually. Any ideas is anyone else having the same issue. All my other devices are fine
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Click to collapse
it happens sometimes in s3, s2, xS and etc
it s a bug and will repair by software update or flashing another rom/firmware by urself if know wht to do.
abd_alazeez2002 said:
Make sure that keep WiFi on during sleep is always.
Or the WiFi will turn off the moment u turn the screen off
Sent from my C6602 using xda app-developers app
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Click to collapse
I found that WiFi is one of the most power draining things on phones. The best thing would be to switch to mobile data while sleeping and turn wifi off during that time.
That way you can still receive everything, but since you're sleeping you will barely use any data at all.
To bad the phone can't do that automatically.
I'm getting frequent wifi drops in my home (netgear router, wpa psk security) and its also affecting other devices in the house! Other wifi networks I've connected to seem to be fine, no issues whatsoever. Sometimes it'll say its connected, but no data, other times it will disconnect entirely.
This is a VERY strange problem and the fact that its affecting the wifi connection to other devices is even stranger.
Just an update on this, I returned my phone to P4U this morning as the wifi thing was annoying me and the phone has eaten 823mb of mobile data in one weekend even though i had mobile data turned off and connected to WIFI, The handset said i used 115mb and Voda said 823mb. not the only reason i returned it but it needed changing. So got my new handset up and running this afternoon and im set up and i been downloading all my files and apps with out any problems.
So looks like i had a dud phone first time around.
Xperia rebooting fibre broadband gateway???
hanleyco said:
I'm getting frequent wifi drops in my home (netgear router, wpa psk security) and its also affecting other devices in the house! Other wifi networks I've connected to seem to be fine, no issues whatsoever. Sometimes it'll say its connected, but no data, other times it will disconnect entirely.
This is a VERY strange problem and the fact that its affecting the wifi connection to other devices is even stranger.
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Click to collapse
Getting the same problem too. All my other devices (Nexus7, Ipad, PC) can connect fine to my wireless home network (fibre). But when I start connecting my Xperia Z to the wireless network, after 5 mins, my Gateway will hang, and restart itself. Happens all the time without fail as long as I have my phone hooked up to the wireless network.
Anyone else facing this problem?? I'm kinda at a loss now on how to solve it. Tried adjusting settings on my wireless channel too but doesn't seem to help. Any help will be greatly appreciated!!!
xentay said:
Getting the same problem too. All my other devices (Nexus7, Ipad, PC) can connect fine to my wireless home network (fibre). But when I start connecting my Xperia Z to the wireless network, after 5 mins, my Gateway will hang, and restart itself. Happens all the time without fail as long as I have my phone hooked up to the wireless network.
Anyone else facing this problem?? I'm kinda at a loss now on how to solve it. Tried adjusting settings on my wireless channel too but doesn't seem to help. Any help will be greatly appreciated!!!
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Ok, so i reckon this could be an issue with not having a static I.P address. Gonna change it tonight when I get home and see if the problem is solved. It's either that or it may be trying to connect to a port thats used for something else? Have ports assigned for my Xbox ect. I'm not too knowledgeable about these things so any other suggestions are welcome. Not too many settings on the phone unfortunately so the problem has to be solved using the router I'd say.
hanleyco said:
Ok, so i reckon this could be an issue with not having a static I.P address. Gonna change it tonight when I get home and see if the problem is solved. It's either that or it may be trying to connect to a port thats used for something else? Have ports assigned for my Xbox ect. I'm not too knowledgeable about these things so any other suggestions are welcome. Not too many settings on the phone unfortunately so the problem has to be solved using the router I'd say.
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Click to collapse
I have static ip set up since the beginning, and I also have the problems. Only my problem seems to stem from 2.4 GHz/ 5 GHz (if this is even possible). 5 GHz is the preferred one, but this one seems to be out of range sometimes and it switches to mobile data. The 5 GHz is then out of range, while the 2.4 GHz is not. Very strange.
Ive found the Xperia Z has held on to a 5GHz Wi-Fi signal better than any other device I've used before, but the 2.4GHz can often disappear...
Very odd, although at home I am quite happy that 5GHz works better as there's far less interference from local neighbours. Perhaps that's causing the problem - in that the XZ isn't so well set up to cope with other routers on the same Wi-Fi channels??
The reach of my 2.4 GHz is at 75%, while 5 GHz is at 50%??? Strange.
I would always expect 2.4GHz to carry further, and so I am surprised by my experience too.
In my case, there's only 1 5GHz router visible other than mine, but countless 2.4GHz ones. Not sure why that would make the XZ drop (and sometimes even lose) the connection - but that's what seems to be happening.
Xperia Z no wi-fi without SIM
I have a different wi-fi issue with my Xperia Z. It does not connect to my home wi-fi when there is no SIM in the phone. It just says that the network is out of reach. When I pop in the SIM card, it connects automatically. Actually, all the hi-end Sony phones I tried recently do this (Ion, T and more). I've been looking for a solution here on the forum, but didn't find any helpful topic. But maybe I was looking wrong. Does anyone know, what to do?
lvoky said:
I have a different wi-fi issue with my Xperia Z. It does not connect to my home wi-fi when there is no SIM in the phone. It just says that the network is out of reach. When I pop in the SIM card, it connects automatically. Actually, all the hi-end Sony phones I tried recently do this (Ion, T and more). I've been looking for a solution here on the forum, but didn't find any helpful topic. But maybe I was looking wrong. Does anyone know, what to do?
Click to expand...
Click to collapse
I think the obvious answer is put a SIM in there... and if that means getting any old SIM and cutting it to size, even if it's not registered on any network, then do that.
I wonder if it the phone is looking at the SIM to identify the country, and therefore what channels can be used? I say this because when I first used the phone (without SIM) I also had problems [router not showing up in a scan], and my router is on channel 13. I then put in a SIM and at some stage did another scan and it found my router.
Is your router perhaps on channel 11, 12 or 13?
I know it's a long shot, but who knows?
jonmorris said:
I think the obvious answer is put a SIM in there... and if that means getting any old SIM and cutting it to size, even if it's not registered on any network, then do that.
I wonder if it the phone is looking at the SIM to identify the country, and therefore what channels can be used? I say this because when I first used the phone (without SIM) I also had problems [router not showing up in a scan], and my router is on channel 13. I then put in a SIM and at some stage did another scan and it found my router.
Is your router perhaps on channel 11, 12 or 13?
I know it's a long shot, but who knows?
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Click to collapse
Interesting point, will try to investigate with the channels. And I may also try to dig out some inactive SIM, thanks for the tip... The only thing I found is, that the problem obviously appears only with the WPA2-PSK security. With WPA, its all a-OK...
If you look inside the build.prop
The wifi.channel is not assigned,maybe this can gives you an idea guys.
Sent from my C6602 using xda premium
My 2.4GHz has autochannel and 5Ghz is @ 44.
I seem to be having pretty severe wifi issues on networks that are composed of a large number of routers (i.e. campus/business networks) where going between routers will result in the phone believing it is connected, but not being able to send/receive data. This is evidenced both by the lack of notifications/apps working, as well as the wifi icon in the quick toggle panel being orange (which indicates no data being sent/recieved, I believe) despite having full signal. This means that without any external indication that anything is wrong, my phone essentially does not work anymore until I turn the wifi off and back on. Previous phones (galaxy nexus, droid) as well as computers did not have this issue on the same network.
Has anyone else noticed this problem, and if so, found any way to get around it other than remembering to reset the wifi power every time you move between areas?
It sounds like there are multiple WAPs all using the same SSID, and Android is not requesting a new IP address when it disconnects from one WAP and connects to another. You could probably work around the issue using Tasker, and have it toggle Wifi off and on again any time Wifi is disconnected. I you go that route I would recommend using the trial version available from the developer's site, or one of the many similar apps that are available in the Play Store for free.
There may be something more to this though. Hopefully someone else has another idea.
WiFi issues
ice20978 said:
I seem to be having pretty severe wifi issues on networks that are composed of a large number of routers (i.e. campus/business networks) where going between routers will result in the phone believing it is connected, but not being able to send/receive data. This is evidenced both by the lack of notifications/apps working, as well as the wifi icon in the quick toggle panel being orange (which indicates no data being sent/recieved, I believe) despite having full signal. This means that without any external indication that anything is wrong, my phone essentially does not work anymore until I turn the wifi off and back on. Previous phones (galaxy nexus, droid) as well as computers did not have this issue on the same network.
Has anyone else noticed this problem, and if so, found any way to get around it other than remembering to reset the wifi power every time you move between areas?
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Click to collapse
I'm having the same issues both out in public and at my home. This issue didn't seem to exist prior to 4.4 update. Now I'm constantly having to toggle my WiFi on and off or toggle airplane mode and also hitting the symbol down at the bottom left on my phone and on my router at the same time. If someone has any information to correct this would be great. Like I said I never had this problem prior to 4.4.
UncleMike said:
It sounds like there are multiple WAPs all using the same SSID, and Android is not requesting a new IP address when it disconnects from one WAP and connects to another. You could probably work around the issue using Tasker, and have it toggle Wifi off and on again any time Wifi is disconnected. I you go that route I would recommend using the trial version available from the developer's site, or one of the many similar apps that are available in the Play Store for free.
There may be something more to this though. Hopefully someone else has another idea.
Click to expand...
Click to collapse
Thanks for the suggestion! One question though: does the wifi actually "disconnect" when there is a handover between two routers of the same network? Is a handover while constantly connected something tasker could detect?
ice20978 said:
Thanks for the suggestion! One question though: does the wifi actually "disconnect" when there is a handover between two routers of the same network? Is a handover while constantly connected something tasker could detect?
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Click to collapse
As far as I know, Android doesn't "roam" seamlessly from one AP to another even when the SSIDs are the same. I'm pretty sure Tasker would see this as Wifi being disconnected (albeit briefly). You could then tell Tasker to turn off Wifi for 5 seconds and then turn it back on again.
UncleMike said:
As far as I know, Android doesn't "roam" seamlessly from one AP to another even when the SSIDs are the same. I'm pretty sure Tasker would see this as Wifi being disconnected (albeit briefly). You could then tell Tasker to turn off Wifi for 5 seconds and then turn it back on again.
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Click to collapse
I finally got around to making a tasker script to do this, and tried it out for a few days, but unfortunately it does not seem to detect the changing between the different routers on my institute network as having the wifi disconnected, and thus doesn't solve the issue. It was a good idea to try though!
I've cross-posted the issue at the link below in hope motorola will see this, but if anyone knows a better way to report this, please let me know.
https://forums.motorola.com/posts/68884aa31b
I just received my gen 2 moto x last night and am having trouble connecting to Wifi at work. It connects to my home network and one of my work networks just fine, but when I try to connect to the work network I need it to connect to the signal strength drops to "poor" as soon as I press connect. My home network and work network both are password protected. I've verified the password and have the same connection settings as my friend's gen 1 moto x, which connects properly. The work network has excellent signal at all times when I am not trying to connect to it. It just keeps cycling from "connecting" to "saved."
Has anyone else experienced this or know a workaround? I found this but this is for a gen 1 (I'm not sure if that would help) but I'm not rooted so I don't have access to phase 2 authentication. http://forum.xda-developers.com/moto-x/moto-x-qa/wifi-signal-drops-trying-to-connect-t2872241
Thanks,
Mike
mikekory87 said:
I just received my gen 2 moto x last night and am having trouble connecting to Wifi at work. It connects to my home network and one of my work networks just fine, but when I try to connect to the work network I need it to connect to the signal strength drops to "poor" as soon as I press connect. My home network and work network both are password protected. I've verified the password and have the same connection settings as my friend's gen 1 moto x, which connects properly. The work network has excellent signal at all times when I am not trying to connect to it. It just keeps cycling from "connecting" to "saved."
Has anyone else experienced this or know a workaround? I found this but this is for a gen 1 (I'm not sure if that would help) but I'm not rooted so I don't have access to phase 2 authentication. http://forum.xda-developers.com/moto-x/moto-x-qa/wifi-signal-drops-trying-to-connect-t2872241
Thanks,
Mike
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Click to collapse
Exact same problem. Fine at home and everywhere else. Spent a couple hours this week on the phone with Moto. They keep saying it's the network, yet everyone else is on it. They say update firmware and open MAC. Both of which are done.
This is the message in the Access point every 3 seconds when my phone is trying to connect...
"Client Deauthenticated: MACAddress:9c:d9:17:a1:c8:51 Base Radio MAC:b8:62:1f:ad:5e:90 Slot: 0 User Name: unknown Ip Address: unknown Reason:Unspecified ReasonCode: 1"
My wife's phone drops WiFi in favor of 4G LTE at home. I have to turn off data to connect to WiFi but it eventually drops the WiFi. I'm still waiting on my pure edition so I'm not sure if its just her phone or if its a common problem.
bradley26 said:
My wife's phone drops WiFi in favor of 4G LTE at home. I have to turn off data to connect to WiFi but it eventually drops the WiFi. I'm still waiting on my pure edition so I'm not sure if its just her phone or if its a common problem.
Click to expand...
Click to collapse
This!
I have this problem all the time ON multiple networks, its very frustrating
Mines will disconnect from my 5ghz when the screen goes off and reconnects when turned on, works fine on 2.4ghz. I have a Nighthawk ac1900 so the phone is definitely the problem.
Sent from my Hammerhead
This is related to 802.1X, We have it implemented Radius and 802.1X at work and it doesnt connect. But the same AP has a guest SSID which has no protection and a separate vlan which has access only to internet and it works fine.
giovannirc said:
This is related to 802.1X, We have it implemented Radius and 802.1X at work and it doesnt connect. But the same AP has a guest SSID which has no protection and a separate vlan which has access only to internet and it works fine.
Click to expand...
Click to collapse
Sounds like this could be my problem. We have 4 networks we can login to, but they are all broadcast from the same access point. One says "secured with 802.1x" and is for laptops, two say "secured with WPA/WPA2" and are for cell phones/other, and the final is unsecured. I can only connect to the unsecured network.
So does it sound like it's the phone that's refusing the network, the network is refusing the phone for something the phone is sending back to it, or the network is refusing the phone for another reason?
I'm having this same issue. 1st Gen Moto X sitting right next to 2nd Gen, and the 1st Gen is connected while the 2nd Gen can't.
I'm having the exact same issue. It appears the problem is that older Cisco firmware doesnt support 802.11w, which is what the moto x 2014 uses by default. Here is a thread where a moto rep explains it to Cisco - https://supportforums.cisco.com/discussion/12331486/connectivity-issues-cisco-controllers-and-pmf-enabled-moto-x-gen-2
My girlfriend and I have this phone and we had a similar problem. It would connect/reconnect like a billion times before staying connected on our home network but connect fine on other networks. I tried several solutions but the one that worked was changing the channel on the router. I live in an apartment building and there are a lot of WiFi networks around me so I figured that might be causing some interference. I changed my channel from 6 to auto (it automatically jumped to 11) and now it connects instantly and is solid. What's weird is I tried channels recommended by WiFi analyzer and my other devices would connect just fine but the Moto X's couldn't even see the network in the list when it was on a lot of channels like 12, 13, and 14.
Seems like a weird WiFi radio firmware bug to me.
Is there a client side fix for this?
I just ran into the problem at my work. It is a major hospital. They are not going upgrade their cisco firmware so a couple of people's personal phones are able to connect to the network.
WiFi in general is bad on the X2014 and I am reading the same in the Droid Turbo forums.
Sent from my XT1095 using XDA Free mobile app
What!? Really?
I've not had a single issue with WiFi connectivity. I'm an IT professional so heavily reliant on WiFi.
will54880 said:
WiFi in general is bad on the X2014 and I am reading the same in the Droid Turbo forums.
Sent from my XT1095 using XDA Free mobile app
Click to expand...
Click to collapse
Wutang200 said:
I've not had a single issue with WiFi connectivity. I'm an IT professional so heavily reliant on WiFi.
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Click to collapse
I never had a WiFi problem with the Moto X 2014 until today at work. It wouldn't connect to a few different clients Wireless APs. At the first client site I power cycled the phone and WiFi still wouldn't connect. I then went to another client site and once again it would no longer connect. I power cycled again and this time it connected just fine albeit Bluetooth was acting funny and not connecting to the Moto 360. After cycling Bluetooth off and on again the 360 finally connected. Not sure if this is an actual issue or just dumb luck. I wonder if anyone that was having WiFi issues with this phone also has a Moto 360 connected via Bluetooth?
I don't own a 360 and my bluetooth is normally switched off unless I'm streaming music at home.
I know none of what I am about to write will solve anyone's issue but sharing my experiences mught help understand you're not alone. I wander between as many as a dozen different wifi networks daily. I manager a 63 room hotel on 7.5 acres where we are currently running EnGenius EAP350 AP's broadcasting in 2.4mhz band ONLY using .11bgn. I set the entire network to use one SSID so roaming is, in theory, problem free. My XT1095 has not had any issues at all here on property.
I also have my personal network in the lobby and main building under 2.4/5/.11AC side by side with out guest network. No issues bouncing around. I honestly expected issues but have found none.
There is one issue I have found in Android in general which can happen randomly, or I have not been able to induce the behavior only recognize it. Occasionally when I move from one building to another Android (ICS forward for sure) will forget which actual AP it's after and just hang. My solution is to tell the device to forget that node then once forgotten the network, of course, shows up in the list. I then select it and boom we're back in business.
I do have issues when I visit a network at say, the grocery store which requires accepting an EULA...the device simply will hang Wifi wize, even when I delete and reconnect I won't get the note to open the authorization page. I end up just killing wifi and going with LTE.
I get the same behaviors from all my phones ICS though Kitkat, don't have Lollipop yet darn it!!
I have long been frustrated with this weirdism from Android but have reached a point of M.A.D. with my devices but never found a solution.
I have noted I have the most issues by far with Cisco/Linksys devices. It has been almost assured that if I have an issue it's one of those routers running an older firmware version (amazing how many AP/routers use default password settings...I mean, really???)
Not 100% sure it's a firmware only issue but I do think it's some common bit of hardware in an AP/Router which can go spastic for some reason preventing Android from figuring out how to remain or get connected. I even had one of the EnGenius AP's go nuts, a fast swap with a freshly configured AP resolves but, again, still does not identify or solve the problem
I also sense there is some oddness deep in the bowels of Android's wifi/networking subsystem which just was never written correctly and may never be fixed.
Last I run and app called Wifi Analyzer by Kevin Yuan, it helps me a GREAT deal because I can target a specific AP/node to connect with. Android versions often defeat this by not remaining connected to that desired target AP and switching to something else. Here is where I think some of the issues with wifi connectivity live...Google MUST spend some time refining their wifi subsystem.
No matter this is a Very frustrating issue when it happens. My best solution has always been to forget the current connection then reconnect with it again once it reappears. Better yet use Wifi Analyzer or similar app to target a specific AP/node and connect/forget from inside the app, that really does seem to help, mostly...sigh, I know, sorry...
This WiFi issue is really aggravating. I have tried so many things:
1. Rebooting Router
2. Powering Off/On Phone
3. Turning WiFi Radio Off/On
4. Resetting Phone Cache Partition
5. Using WiFi analyzer and setting my router to various channels manually
6. Changing Router SSID
7. Forgetting SSID on phone and re-adding it
8. Verifying MAC Filtering is not enabled
9. Enabling MAC filtering and specifically allowing phone MAC address
10. Disabling "Avoid Poor Connections" in WiFi settings
11. Manually setting WiFi frequency band to 2.4ghz in phone settings
12. Disabling "WiFi Optimization" in phone settings
23. Changing WiFi direct and BT phone names (yeah, a big stretch, but I read somewhere that this worked)
24. Installed updated firmware on my ASUS RT-N12D1 (3.0.0.d.376_3602)
25. Disabled WPS on router
26. Switched router between Auto, Legacy and N-Only
27. Disabled Authentication and Encryption on router, just an "Open" connection.
After all of this, the phone still has WiFi connectivity issues. Sometimes after a phone power cycle it will connect to WiFi, but never for very long. Every other device I have connects to the WiFi without issues. I just got the Moto X a few days ago (AT&T version) and this is the first time I have ever had a device with WiFi connectivity issues like this. Very aggravating. There is clearly something wrong with either the hardware, or software on the phone.
There are some other oddities. When it won't connect to WiFi, there is something strange with the phone. Its not like it just can't connect or stay connected to WiFi, but somehow it seems like the WiFi is in a stalled state. Sometimes it won't show any WiFi networks and just says "Searching for WiFi networks..." until I turn off wifi and turn back on again. Then as soon as it turns back on, it will show the nearby SSID's, and try to auto-connect to my router, but after a few seconds it shows "Disabled" under the SSID. Then after a few seconds the disabled goes away, and it just shows the SSID name. It also won't let me change the WiFi Direct phone name while the WiFi is in this state, it gives me an error saying "Failed to rename device", followed by "Group Creation Failed". However, when I am actually connected to WiFi, I can rename the WiFi direct name just fine. So its not just simply an issue with bad radio signal or something, but something more serious, like the WiFi state is hung or something. If I can't resolve this in another day or two, I am going to have to return the phone, and hopefully a replacement will work. If not, I might have to get something other than a MotoX because I can't not have WiFi while at home and work.
---------- Post added at 12:29 PM ---------- Previous post was at 12:10 PM ----------
I found a way that seems to work to connect to WiFi. To clear, this isn't a fix for the data-sync issue that some people are having, or poor signal, but the issue where you can't connect to an SSID, and there is no error or anything.
1. Hold Down Power Button
2. Turn Airplane Mode On
3. Turn Wi-Fi On
4. Connect to SSID
5. Press Power Button down again
6. Turn airplane mode "Off"
I have now tried this several times, and it works everytime. If I turn off Wi-Fi and back on again, it won't connect, until I do the airplane mode trick. I don't know who to give credit for this, I have spent days and hours searching, and I remembered reading that from somebody else, but not sure where, so this is not my fix, I am just posting it here as it seems to work.
This issue is strange, and must be some combination of Android, and Motorola software/hardware/firmware configuration. I hope they get this fixed, but it at least now, this temporary fix will work whenever WiFi is not connecting.
For those of you getting WiFi connectivity problems, it could be related to your router setup. Download an app called InSSIDer and run a scan, then choose a channel that's not being used but make sure it's 5 channels higher or lower. For example, if it detects 3 networks on channels 3, 5 & 6, then you want to choose channel 10 or 11. If it detects one network on channel 6, then you should choose channel 1 or channel 10 or 11.
I noticed issues like this when I bought my Nexus 4 after my iPhone 4. Android devices seem to ship with rubbish WiFi radios.
Like I've mentioned before, I've not experienced a single disconnection with my phone either at home, work, in laws, coffee shops or anywhere else ever. Same with my first gen Moto X.
Mine is slightly different. Now and then, after power cycling or rebooting, it forgets all the WiFi passwords. Not every time. Just now and then.
Also sometimes it's quite fast, some slow. My wife's firs gen is pretty constant.
Hi, is this the spot to ask about problems with the stock tablet? If not, I'm sorry. If, so please help!
So, I got a tab s2 for christmas. So far I'm loving it, except it will not stay connected to 5g wireless for long! Sometimes it will kick me out every half hour or so of continuous usage, other times it will kick me every 5 minutes. The connectivity problem seemed at first like I just had to adjust something with my network except that any other device that uses the 5g signal does not have that problem! ALSO, sometimes when it hangs it completely freezes the tablet and I have to do a hard reboot (power and vol down buttons) to make it usable again.
At one point I was in the wifi settings page and saw the wifi toggle go grey. It NEVER reconnected after 3 or 4 reboots! Is there something wrong with this particular tablet or is this some sort software issue?
My router is a netgear r6250 fwiw.
Try changing channels on the router, you may have interference on the channels it's using
You can use InSSider to check for channel congestion.
ashyx said:
Try changing channels on the router, you may have interference on the channels it's using
You can use InSSider to check for channel congestion.
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I have been using Netgear Wifi Analytics to figure out my wifi dropping. I have no trouble with signal in the house...None of my other wifi devices are having trouble! As a matter of fact, just a little while ago, while testing the wifi on the tablet, the signal dropped. I pressed the home button then the whole tablet froze again. Instead of hard rebooting it, I decided to leave it alone to try to get it to unfreeze on its own. It did after about a minute...BUT the area near the volume and power buttons are was pretty warm/hot. The battery also lost nearly 8% in that time as well!
Does this particular one I have just simply have a bad wifi switch/modem/antenna?
I have the same issue. SM-T810 keeps dropping wifi connection to my netgear r7000. Both 2g and 5g. None of my other devices have the issue. Seems to occur a lot with chrome or anything else that saturates the wifi link.
I'd suggest getting the tablet replaced. I've disabled the 2.4GHz mode on two of my routers (ASUS AC66U and ASUS TM-AC1900) and my Tab S2 never had any troubles with 5GHz on these routers.
Anyway, no matter what obscure configuration your router might have, it shouldn't cause the whole device to freeze. Unless Samsung seriously screwed something up, even if the wifi driver crashed (in the worst case), the worst that would happen is that Android won't let you turn on the wifi.
I replaced mine yesterday and the new one is just fine!
I called the Samsung help line, described the symptoms and they said it sounded like a hardware fault rather than a software issue - took my reference number back to place of purchase and swapped it over for a new one. The new one has had zero issues, has not disconnected from wireless once or frozen and even just general browsing seems smoother - the first one definitely had some issue with the wifi bit.
This without even rebooting the R7000 router between the last bout of freezing and disconnections with the old tablet this morning and then starting to download all my apps and settings and wireless sync of 2 gig of data for the new tablet without a single hiccup two hours later. So the router or signal are not the issue.
MadFinn said:
I called the Samsung help line, described the symptoms and they said it sounded like a hardware fault rather than a software issue - took my reference number back to place of purchase and swapped it over for a new one. The new one has had zero issues, has not disconnected from wireless once or frozen and even just general browsing seems smoother - the first one definitely had some issue with the wifi bit.
This without even rebooting the R7000 router between the last bout of freezing and disconnections with the old tablet this morning and then starting to download all my apps and settings and wireless sync of 2 gig of data for the new tablet without a single hiccup two hours later. So the router or signal are not the issue.
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It sucks, but I'm glad I'm not the only one that had issues!
My wife and I both have the Turbo on VZW (joint plan, etc). I generally perform any mods on my phone first, before doing the same to hers, so that I know what issues will happen and I can make sure the phone doesn't work any differently for her daily usage. So, aside from apps, we have the same phone in theory. Both phones are stock SU4TL-44, rooted, BL-unlocked (via Sunshine) states.
My wife's has been having rather poor battery life for the past many months. I can get a good 3.5+ hours of screen-on-time on my phone (as reported by GSam) but hers only gets like 1.5 hours on a good day. Her phone radio is what's reported as the largest load, so I started trying things there. We were both on the .49 radio (using the TWRP download by firstEncounter), so I thought maybe her phone doesn't like that radio, and put her back to the .44 radio. (Note, I have checked the hashes on these files, and they match. I also have used the same-exact files on both phones (via dropbox)... so it shouldn't be a radio/corruption issue.) Both
I'm not sure if the battery life has improved or not (only been a few days, but checking just now it looks like her max is now 2.5 hours in GSam, so that's a start I guess) but now another problem has come up - her phone keeps dropping the internet connection. Wifi appears to remain connected, but it shows an "!" which means it has lost internet connectivity. Checking the browser confirms that it is really lost for internet sites. (Next time, I plan to try going to the router IP and seeing if I can get to that, at least...) This drop happens sporadically, and doesn't self-repair... it is only fixed by disabling and then re-enabling Wifi. I "forgot" the wifi (2.4GHz, by the way), re-connected, and re-entered the password... this doesn't seem to fix the dropout either.
The wifi, itself, is working well. My Turbo has none of these issues, my work phone (Turbo2) doesn't appear to have issues, nor do our 2 laptops or wifi-Tivo... every other device works fine, just her phone has been giving issues.
Needless to say, the priority is to fix the dropping internet connectivity... if anyone can help me troubleshoot this further, I would appreciate it.
Longer term, I'd like to figure out the battery issues (health is reported as "good" by various battery apps... is there a way to see what the "real" capacity is, and not just "good/bad"?)... but the wifi is the primary issue. Part of me thinks of doing a factory reset (or maybe flashing SU4TL-49 and then re-rooting)... but I fear this may not fix anything.
Any help/ideas are appreciated. Thank you!
EDIT: One more difference - she has a Tile Gen2 along with the associated app. The app requires Bluetooth to be on, as it does some polling, I expect. I have turned this off for now (further testing) to see if it helps. She's had the Tile for a while, so it's not a new change... but I'm running out of ideas. Battery usage isn't significant, based on what's reported... but I thought maybe it has some effect on the wifi... I simply don't know, so I'm trying anything!
A little more info. I have left her bluetooth off for the past day, thinking that maybe Tile was the problem... it certainly seems to have helped the battery life (weird, since all the battery tools I've used don't seem to identify the app or BT as a large battery sink?)
Things were great for about 24 hours, but now the dreaded exclamation point is back. I tried getting to the router, but I get "ERR_ADDRESS_UNREACHABLE" from Chrome. Weird since I'm giving it an actual IP address (so no DNS should be involved). Phone has a valid IP address (same one it's had for a while now) and claims to have the interface "up" as well.
Any ideas, anyone?
EDIT: I see some UPNP activity in my router... I wonder if that has something to do with it. As a test, I have disabled UPNP to see if that helps (and what it breaks... which shouldn't be much, as I try to keep things explicitly configured)....
A further update in case others run into problems like this.... the issue may be caused by an interaction between my router and the bluetooth Tile app (which isn't on my phone but uses BT relatively often) - note that BT runs on the same 2.4GHz frequency as her wifi. I chose 2.4Ghz wifi (instead of 5Ghz) on her phone because it helps extend the range. Turning off BT on her phone seems to keep the connection stable and without issue... I have a little more testing to do to ensure it's the root cause before I consider it found.
There are a few potential solutions. One is to update the firmware on the router to a newer one which has an option to enable BT coexistence mode (disables some features in 2.4GHz wifi to improve compatibility). Another is to move her to 5GHz. I plan to test the coexistence mode, just to prove it's the problem... but my final solution will likely be to move her to 5GHz as the coexistence mode may reduce performance on 2.4GHz.
schwinn8 said:
A further update in case others run into problems like this.... the issue may be caused by an interaction between my router and the bluetooth Tile app (which isn't on my phone but uses BT relatively often) - note that BT runs on the same 2.4GHz frequency as her wifi. I chose 2.4Ghz wifi (instead of 5Ghz) on her phone because it helps extend the range. Turning off BT on her phone seems to keep the connection stable and without issue... I have a little more testing to do to ensure it's the root cause before I consider it found.
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What about changing Wi-Fi channels on the router?
I also disable 5GHz on both our Quarks because the 5GHz range is shorter. I set our phones to ONLY connect to 2.4GHz and that's what I use for Wi-Fi router too (even routers with dual bands, I disable the 5GHz band).
But you can change 2.4GHz Wi-Fi router channels to mitigate interference, right?
http://www.goldtouch.com/stop-bluetooth-interference-messing-devices/
How to Stop Bluetooth Interference From Messing With Your Other Devices
Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel — specifically, a different channel than the one your Bluetooth devices are using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.
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I don't use anything Apple -- I just quoted from that article because it suggested what I was suggesting, changing Wi-Fi channels...
Yeah, I kept testing and found that the BT wasn't the only issue (may have been part of it, but it still dropped internet after a day or two even when BT was off).
Like you said, it's probably a 2.4GHz interference issue... and since I'm in an apartment building the spectrum is rather crowded. Plus, if anyone else bought a new phone/monitor/microwave/router that could be causing the issue, too. Bottom line, there's too much out of my control, so I switched her back onto 5GHz and the problem seems to have gone away (at least for the past few days)... so I'll leave it at that. I can't solve the entire area's problem, after all!
I am on the "cleanest" channel I can find, but that's only based on seeing other routers (via Wifi Analyzer)... interference won't be "seen" there, so we can only guess on those issues.
Bottom line, switching her phone to 5GHz is good enough for now, and solves the issue. I'll flip her phone back to the 49 radio as well.
In fact, this might have also helped her battery issue - when the phone lost internet, it would sit there and suck down power for "phone radio" doing who-knows-what. I don't see why it should do that, but it really killed the battery on one of the days. Putting her on 5Ghz prevents the loss of internet, and the battery drain from that, too... so that's better. Still, she gets much less SOT than I do on my phone, and she uses it less than I do... maybe the battery just needs to be replaced after all.
I wish there was a way to see what the "real capacity" is of the battery, instead of just assuming that 100% = original capacity (which we know it won't be). Do you know of a way to get that info?