[Q] I get double voicemail notifications with hangouts on project fi - Nexus 6 Q&A, Help & Troubleshooting

Hello,
After too much time searching, and being stonewalled by project fi support, I hope someone here can assist me.
I am on project fi. I religiously use hangouts for my SMS as it works on all my devices/computers.
However, frustratingly, on my N6 I get double voicemail notifications. I always get voicemail routed to my hangouts, and it also always pops up as a separate thing in the dialer/phone app.
Thus, every time I get a voicemail, its double.
I would prefer to just get the VM in hangouts, but I would settle for just having them in phone dialer if need be.
Project fi support is useless on this issue. I have also posted in the fi support forums to no avail.
Does anyone have an idea on this? I can't be the only one with this issue. And yes, I have looked through the fi settings from a computer web browser.
Thanks in advance for any help.

I'm not in the US and don't have Fi, but since nobody has answered yet...
It may not be Fi. Is it possible that the duplication is within your phone, with separate notifications coming from two different apps? The fact that it happens only on the N6 points to this explanation.
If you search for "android double notifications" you'll see a lot of advice, though they seem to be SMS-oriented, as my own problem was.
Sorry if this doesn't help your particular problem...
Edit: maybe this...?
http://www.androidheadlines.com/201...-1-setting-google-voice-visual-voicemail.html

dahawthorne said:
I'm not in the US and don't have Fi, but since nobody has answered yet...
It may not be Fi. Is it possible that the duplication is within your phone, with separate notifications coming from two different apps? The fact that it happens only on the N6 points to this explanation.
If you search for "android double notifications" you'll see a lot of advice, though they seem to be SMS-oriented, as my own problem was.
Sorry if this doesn't help your particular problem...
Click to expand...
Click to collapse
I appreciate your feedback, but it is a Fi/hangouts issue that others also have on the google support forums. It has been acknowledged by Fi support to me as well, but they don't have a solution right now except to use messenger.
Thank you though.

Bump

AndroidSlave said:
Bump
Click to expand...
Click to collapse
Bump

AndroidSlave said:
However, frustratingly, on my N6 I get double voicemail notifications. I always get voicemail routed to my hangouts, and it also always pops up as a separate thing in the dialer/phone app.
Thus, every time I get a voicemail, its double.
I would prefer to just get the VM in hangouts, but I would settle for just having them in phone dialer if need be.
Click to expand...
Click to collapse
To disable voicemail notification from dialer (and retain in hangouts), try this.
Open dialer - menu/settings --> Calls --> Voicemail. Disable "Visual Voicemail"

jj14 said:
To disable voicemail notification from dialer (and retain in hangouts), try this.
Open dialer - menu/settings --> Calls --> Voicemail. Disable "Visual Voicemail"
Click to expand...
Click to collapse
Doesn't seem to be an option on fi with google dialer

Oh, duh, yeah... Fi is the service provider using your GV account. Didn't think of that
Do you have an option to disable the notifications in hangouts instead?

jj14 said:
Oh, duh, yeah... Fi is the service provider using your GV account. Didn't think of that
Do you have an option to disable the notifications in hangouts instead?
Click to expand...
Click to collapse
I could, but then my 5 other devices that let me make calls and receive my text and VM in hangouts wouldn't receive them anymore. The notification removal actually deactivates it for ALL hangout accounts. The whole thing is crazy. Google pushes hangouts for Fi, yet somehow doesn't have a fix for this.

You'd only be disabling notifications in hangouts on your Nexus - the other devices will still have hangouts fully functional.
I don't have a Fi SIM so can't try it out, but diabling notifications should not impact your ability to use hangouts on other devices

jj14 said:
You'd only be disabling notifications in hangouts on your Nexus - the other devices will still have hangouts fully functional.
I don't have a Fi SIM so can't try it out, but diabling notifications should not impact your ability to use hangouts on other devices
Click to expand...
Click to collapse
Unfortunately it appears the 'messages' check box would mean that I would no longer get SMS/MMS notifications either.
I appreciate your help though, but that suggestion unfortunately is a no-go as well. I also started a thread on the Fi help forum as well, seems like alot of others are having this same issue.
Very odd that google hasn't anticipated this on a flagship device with their flagship messaging app on their service.

AndroidSlave said:
Unfortunately it appears the 'messages' check box would mean that I would no longer get SMS/MMS notifications either.
I appreciate your help though, but that suggestion unfortunately is a no-go as well. I also started a thread on the Fi help forum as well, seems like alot of others are having this same issue.
Very odd that google hasn't anticipated this on a flagship device with their flagship messaging app on their service.
Click to expand...
Click to collapse
Have you made any progress on this issue? I'm getting the same problem on fi service with my 6P. I tried project fi chat support but they were useless. I might try fi phone to see if I can get it escalated. I don't understand how fi and the hangouts integration was released like this or why it isn't more of an issue whereby the support people at google even know about the problem.

zero610 said:
Have you made any progress on this issue? I'm getting the same problem on fi service with my 6P. I tried project fi chat support but they were useless. I might try fi phone to see if I can get it escalated. I don't understand how fi and the hangouts integration was released like this or why it isn't more of an issue whereby the support people at google even know about the problem.
Click to expand...
Click to collapse
No, nothing. I think you have been participating on the thread with me.
https://groups.google.com/a/[email protected]
We need to push google or they won't fix it.

Unfortunately many moons later and still no fix. Google is aware of the problem. I wonder if the lack of a fix is somehow related to the forthcoming allo release and transfer of purpose of hangouts.
Sent from my Nexus 6P using XDA-Developers mobile app

Related

Push Notifications for Google Voice on Market!

New update for google voice!! It includes (I think) push notification for text messages!
Yeah it does. Read more here: http://googlevoiceblog.blogspot.com/2010/03/faster-google-voice-experience-on.html
Yep, sure looks that way. I wonder if it's necessary to put Google Voice on ignore list for task killer apps though.
cigar3tte said:
Yep, sure looks that way. I wonder if it's necessary to put Google Voice on ignore list for task killer apps though.
Click to expand...
Click to collapse
Yes it is. If you kill the GV process, you won't receive notifications.
Advanced Task Manager has "Apps", "Services", "All Apps", and "System". I think it's OK to kill it from "Apps", but not the other tabs.
I don't seem to get push notifications on my voicemail. I haven't check with texts yet....
hooray!!!!
Rekna said:
I don't seem to get push notifications on my voicemail. I haven't check with texts yet....
Click to expand...
Click to collapse
You may have already done this, but it case you haven't, there's a new setting that has to be enabled for the instant notifications to work.
TeeJay3800 said:
You may have already done this, but it case you haven't, there's a new setting that has to be enabled for the instant notifications to work.
Click to expand...
Click to collapse
where is push in setting i dont see it?
edit: i should actually read something for once :]
TeeJay3800 said:
You may have already done this, but it case you haven't, there's a new setting that has to be enabled for the instant notifications to work.
Click to expand...
Click to collapse
I did have that enabled. I had to reboot and then the notifications seemed to work better.
I can't sign in with the new app! Ugh
posna said:
I can't sign in with the new app! Ugh
Click to expand...
Click to collapse
Same here. I had to go to my backup file in oder to use it. Thank Goodness for Back-Ups
Same here. I was, however, able to sign in after selecting "sign in using a different account" and using my same account info.
I love this update because of the sync with inbox. When I first finished installing the update I couldn't send a sms or do the sync so I just rebooted, ran fix_permissions, and that fixed everything!
The google blog post said the inbox syncing would stop the forwarding of a google voice SMS to the phone's regular SMS number. That is NOT the case for me. I'm still getting google voice SMS'es forwarded to my cell's number. This double text receiving is the single greatest aggravation of google voice texting.
sasquatch006 said:
Same here. I was, however, able to sign in after selecting "sign in using a different account" and using my same account info.
Click to expand...
Click to collapse
That worked....but the weird thing is I don't have inbox sync as a new option. I still have the refresh option, but it says that it's the new version. I'll try to uninstall and reboot.
edit: Still no new options.
Guys, am I alone in this? The new Voice app is not syncing/pushing texts for me, nor is it not forwarding. It's behaving like the old one.
ytj87 said:
The google blog post said the inbox syncing would stop the forwarding of a google voice SMS to the phone's regular SMS number. That is NOT the case for me. I'm still getting google voice SMS'es forwarded to my cell's number. This double text receiving is the single greatest aggravation of google voice texting.
Click to expand...
Click to collapse
Why even whine about this? Just go to the website and uncheck forwarding.
ytj87 said:
Guys, am I alone in this? The new Voice app is not syncing/pushing texts for me, nor is it not forwarding. It's behaving like the old one.
Click to expand...
Click to collapse
I'm in the same boat as you. It's acting like the old one, settings and all.
cigar3tte said:
Why even whine about this? Just go to the website and uncheck forwarding.
Click to expand...
Click to collapse
You don't understand how Voice forwarding works. The "forwarding" setting on the Voice website is for additional forwarding of a text to an email address. Voice by default has always forwarded to the cell phone number associated with the Voice account. That was supposed to end with this update.
The Google blog post says the following:
"...feature called Inbox synchronization, which will notify your Android-powered device of new text messages or voicemails within seconds of receiving new messages..."
and
"Plus, Google Voice will automatically disable SMS forwarding to your mobile phone, so you won’t receive duplicate notifications."
It's odd to me that both these features do not work. Maybe we can figure out something by discussing.
btw, why is this whining? We're discussing an app and its features. We're trying to get this working and comparing notes with others. I don't whine... ever. We're blessed to have such amazing phones and software to begin with.

[Q] Does Assist work with Google Voice?

One of the features of the Moto X that I've been looking forward to most is the Assist app, which can - among other things - read text messages to you while you're driving. However I'm a Google Voice user, and I'm not sure if that feature integrates with Voice, or if it will only work with messages received through the standard messaging app on the phone.
Does anyone know if these two play nice together?
Not out of box
Ok so Assist has no options to tell it what messaging app to read from. So, it does not integrate with Voice. However, if you have enabled the feature which sends messages to you regular app from Voice then it should read them. However, I imagine that you probably do not have it set up this way.
Until someone comes up with a Voice+ option for stock Android it probably won't work.
tl;dt No.
I think google has lost interest in Google Voice. I can see it coming up on the chopping block in the future. They already got a treasure trove of voicemails to train their voice recognition technology on, so they no longer have anything interesting to gain from supporting the service. Like Google Reader (RIP), it is a very useful service that has no way of generating real revenue for Google.
The lack of MMS support is already killing it for me. Once the iphone started sending all multiple-recipient texts as MMS, it meant I would miss important messages (with no notification that I missed it and no notification to the sender that I never got it). This wasn't a big deal when it meant I missed silly photos from people's camera phones, but now I miss real messages.
Now they are releasing fancy new features like Assist, that don't even work with Voice.
I wonder if there is a way to swap my phone numbers. Can I move my GV number to my AT&T account and my AT&T number to google voice? I like my GV number better, and it is local to my city, but a lot of people still use my "real" number due to both the MMS issue and the fact that I only got GV in 2009.
Disappointing, but not totally unexpected. Oh well. Thanks for checking!
ottothecow said:
I think google has lost interest in Google Voice. I can see it coming up on the chopping block in the future. They already got a treasure trove of voicemails to train their voice recognition technology on, so they no longer have anything interesting to gain from supporting the service. Like Google Reader (RIP), it is a very useful service that has no way of generating real revenue for Google.
Click to expand...
Click to collapse
I have no inside knowledge, but chances are Google Voice is not going away in the near future. In fact, they are integrating it with Hangouts. There is a war waging over control over the means of users messaging and there is no way Google is going to just give that up.
Now they are releasing fancy new features like Assist, that don't even work with Voice.
Click to expand...
Click to collapse
Google might own Motorola but that doesn't mean that Motorola IS Google. This is Moto's feature and I don't even see why they would have integrated it with Voice honestly.
I wonder if there is a way to swap my phone numbers. Can I move my GV number to my AT&T account and my AT&T number to google voice? I like my GV number better, and it is local to my city, but a lot of people still use my "real" number due to both the MMS issue and the fact that I only got GV in 2009.
Click to expand...
Click to collapse
You can port your number out of Google Voice just like you can port numbers into it.

[Possible Fix] SMS sending issues

Hi guys,
I have been experiencing failed SMS sending using Google hangouts after multiple SMS sends. However, I was still able to receive SMS and use my data. I called Google but all they said to do was restart the phone, remove Sim card from phone or factory reset.
I tried restarting my phone and removing the Sim card but no luck.
What I did to fix this issue was go to settings, under wireless and networks, select more, then mobile networks, then network operators, then select automatically.
This seems to have worked.
I just changed the default SMS app. Go SMS, works perfectly fine. I think the integration with hangouts is stupid.
Prime said:
I just changed the default SMS app. Go SMS, works perfectly fine. I think the integration with hangouts is stupid.
Click to expand...
Click to collapse
Agreed! I use Textra.
Everythings been working flawlessly for me
Waiting4MyAndroid said:
Agreed! I use Textra.
Click to expand...
Click to collapse
Are all the other apps working as well? I want Sliding Messaging Pro, but I'm not sure it has been updated to support Kitkat yet...
Looking into Textra.
Prime said:
I want Sliding Messaging Pro, but I'm not sure it has been updated to support Kitkat yet...
Click to expand...
Click to collapse
I'm using Sliding Messaging Pro. Works fine, as near as I can tell. To be honest, I haven't really put it through the wringer, but it definitely sends and receives, notifies, etc.
JJMT said:
I'm using Sliding Messaging Pro. Works fine, as near as I can tell. To be honest, I haven't really put it through the wringer, but it definitely sends and receives, notifies, etc.
Click to expand...
Click to collapse
Good to know, didnt want to spend the moola on it and not have it work properly.
My reply may be meaningless, but I remember when I had my Gnex, certain messages like MMS would not work. It wasn't until I changed my phone to a Galaxy S2* on my account that I was able to get messaging working. I read somewhere, my phone needed certain information (APN stuff) for MMS. Will it work for this? Probably not and this post is probably stupid.
*T-mobile didn't have the Gnex in the list so I chose the closest model to mine
This sucks I'm still having the issue. Anyone else having the same problem? I am on Rogers.
Waiting4MyAndroid said:
Agreed! I use Textra.
Click to expand...
Click to collapse
IMO hangouts is terrible, its not even close to iMessage. Sad but true.
-A-P-M- said:
IMO hangouts is terrible, its not even close to iMessage. Sad but true.
Click to expand...
Click to collapse
Whats terrible about it? Has worked perfect for me and many of my friends since day 1 that we all got out N5's. Sure its not as polished as it probably will be but that doesn't make it "terrible"??
Anyone else on rogers or fido having this issue where after sending or receiving multiple SMS, the phone then goes on emergency call mode?
sluflyer06 said:
Whats terrible about it? Has worked perfect for me and many of my friends since day 1 that we all got out N5's. Sure its not as polished as it probably will be but that doesn't make it "terrible"??
Click to expand...
Click to collapse
iMessage works between phone numbers and Apple account (email). You don't need any registrations and it will automaticly detect if recipient can receive iMessage (based on phone number) - if not, it will send SMS.
If you want to use hangouts, you must register to Google+ and you must know recipient's gmail address, because it can't detect based on phone number etc. From my contacts, only 5 - 10% uses Hangouts. For reference, 90% my contacts uses Viber and about 70% uses Whatapp. Both Viber and Whatsapp are miles ahead of Hangouts IMO.
And another thing: I made mistake and hid my GF from "People you hangout with" list and now Im unable to unhide her. Now I can't see if she is online and if I can send her message via Hangouts. For that reason, I send her only SMS.
Just look how many Apple users uses iMessage and how many Android users uses Hangouts.
-A-P-M- said:
iMessage works between phone numbers and Apple account (email). You don't need any registrations and it will automaticly detect if recipient can receive iMessage (based on phone number) - if not, it will send SMS.
If you want to use hangouts, you must register to Google+ and you must know recipient's gmail address, because it can't detect based on phone number etc. From my contacts, only 5 - 10% uses Hangouts. For reference, 90% my contacts uses Viber and about 70% uses Whatapp. Both Viber and Whatsapp are miles ahead of Hangouts IMO.
And another thing: I made mistake and hid my GF from "People you hangout with" list and now Im unable to unhide her. Now I can't see if she is online and if I can send her message via Hangouts. For that reason, I send her only SMS.
Just look how many Apple users uses iMessage and how many Android users uses Hangouts.
Click to expand...
Click to collapse
That may be why they combined them. To make more than 5 percent of your contacts use it. I'm only guessing.
As for the original poster, hangouts had been working fine for me. Then again I'm on tmobile and not Rogers.
Sent from my Nexus 5

VZW Voicemail

My phone is sending calls to my voicemail as it should, but I'm not getting a notification. I suspect it's because the phone's name and picture doesn't show up in my list of phones and seen as a "non-verizon device.
Should the notifications show up once VZW releases the phone, or will it forever be "unrecognized"?
gmermel said:
My phone is sending calls to my voicemail as it should, but I'm not getting a notification. I suspect it's because the phone's name and picture doesn't show up in my list of phones and seen as a "non-verizon device.
Should the notifications show up once VZW releases the phone, or will it forever be "unrecognized"?
Click to expand...
Click to collapse
You need to log on to verizonwireless.com and change your voice mail option from "visual voicemail" to "basic voicemail"
PhilDX said:
You need to log on to verizonwireless.com and change your voice mail option from "visual voicemail" to "basic voicemail"
Click to expand...
Click to collapse
I don't have visual voicemail......
gmermel said:
I don't have visual voicemail......
Click to expand...
Click to collapse
Are you sure? I didn't know I had it either until I saw someone else post that fix here and i logged into my account to check.
PhilDX said:
Are you sure? I didn't know I had it either until I saw someone else post that fix here and i logged into my account to check.
Click to expand...
Click to collapse
Apparently it is included in my More Everything plan. Now, if I could only figure out how to use it, or unsubscribe....
VZW FAQ's talk about an actual VVM app. I don't have it, and cannot locate in the Play Store. Without that app, I can't figure out how to access VVM to try it. Maybe I'd like it.
Not having the app means I also cannot access VVM settings to unsubscribe. Fascinating Catch 22.........
gmermel said:
Apparently it is included in my More Everything plan. Now, if I could only figure out how to use it, or unsubscribe....
VZW FAQ's talk about an actual VVM app. I don't have it, and cannot locate in the Play Store. Without that app, I can't figure out how to access VVM to try it. Maybe I'd like it.
Not having the app means I also cannot access VVM settings to unsubscribe. Fascinating Catch 22.........
Click to expand...
Click to collapse
I logged in to my account on verizonwireless.com and was able to change my plan from visual to basic. i needed to use an actual computer to do it since I couldn't find the option when browsing from mobile ...
PhilDX said:
I logged in to my account on verizonwireless.com and was able to change my plan from visual to basic. i needed to use an actual computer to do it since I couldn't find the option when browsing from mobile ...
Click to expand...
Click to collapse
Actually, as I was looking around, I found an app called "youmail".
Just installed it, and I'm going to give it a go. I works like VVM, but first it "intercepts" calls going over to VM @ my VZW server, and then puts them in the youmail inbox. It puts an alert up in the notification barWhat I find intriguing is that it can send an email alert, which allows me to hear the VM from within the email, and I can access my account and my messages from the web. It can also send TXT alerts, but hey, that means I have my phone in hand, so what's the point of that?
Better lucky than good. I'll entertain myself with this app for a bit. Then, I'll see if I want to go back to the VZW service
I've been on YouMail since I got my N6 in December. So far, so good.
Sent from my Nexus 6 using Tapatalk

Project Fi - SMS Gateway

Dear fellow xda-ers,
I am an early adopter of Project Fi. I used to have a feature in my previous AT&T number that can send me texts when people send a mail to <my number>@txt.att.net. After multiple searches and chats with various Project Fi Support techs, I now understand that there is no SMS gateway for Project Fi, at least not yet. In this scenario, can the revered xda-ers suggest me a workaround/alternative. The case in point is this; for my work, I get paged when there is a critical/high priority issue that needs my attention. While I was with AT&T, I used to give <my number>@txt.att.net in the call out field and I get a text whenever I am paged. I am trying to get same/similar functionality now. Alternative is to be stuck with a pager, which should be in a museum & not in anyone's hands.
All your suggestions are appreciated!
I have the same issue. I send my alerts to my fi gmail address.
Contact ProjectFi and ask about it. It's like voting.
swam1231 said:
I used to have a feature in my previous AT&T number that can send me texts when people send a mail to <my number>@txt.att.net.
Click to expand...
Click to collapse
I'm up the same river. Google Voice USED TO have this feature, e.g. <number>@txt.voice.google.com -- but ProjectFi sadly ditches this for some reason.
If you are looking for email-to-sms, please let Google know. The more people who ask, the more likely it may be (re)implemented. https://support.google.com/fi/contactflow?hl=en
There's some interesting info over at the /r/ProjectFi subreddit. For example:
ch0use 7 points 5 months ago*
I probably should have checked this out before I ditched Verizon. Now I have to figure out how to get server alerts from work...
Edit: I ended up creating a label in Gmail and a filter to match specially-addressed messages and assign to that label ([email protected] or [email protected]). Then I configured Gmail app to sync that label and play a certain tone on new/unread messages. I also use the Alert.me app (https://play.google.com/store/apps/details?id=com.hidtechs.alertme) which can repeatedly alert on unread Gmail label messages. So it's all the same but as a friend pointed out, would require to always have a Data connection so Gmail app can receive mail.
Click to expand...
Click to collapse
Another app workaround option is LightFlow which can trigger individual notifications on specific gmail labels. I happen to have already bought this (load of use it is for the abandoned LED on Nexus 6 but I had already bought the paid version so I use it for this now).
I submitted a question through the ProjectFi contact page, and this is the reply I got:
Hi Nate,
Thanks for contacting Project Fi support today! I see in our notes that you're not getting any responses through our SMS gateway.I really wish we did support this but because we use the gateway for our back end it isn't currently something we offer.
Project Fi incorporated a few Google Voice features and in that process, users who use both services don't have all of the same autonomy they used to experience. This article from our Official Project Fi help pages helped me to understand it better: What Google Voice feature I get with Project Fi.
I do get a good deal of questions about the email to text features. Almost everyone who reaches out to us is also able to contact their bank or company and have them send the same notifications through a short-code channel. I hope this helps!
If there is anything else that we can do for you, or you have another question, please feel free to reach out to us anytime. We are always happy to help!!
Thanks!
- Austin
The Project Fi Support Team
Click to expand...
Click to collapse
Again, the more people who ask about this, the more likely for it to be implemented.
-- Nate
An IFTTT + Push bullet recipe would work well in this scenario. That would give you the ability to send notifications to multiple devices at once too.
Sent from my Nexus 6 using Tapatalk
I've done something like this,
(1) Ifttt recipe that'll trigger a text to my phone with content of the paged email I receive by pattern matching the Subject line
(2) As a level 1 redundancy, Have Ifttt call me with the text content
(3) As a level 2 redundancy, Send the mail to Pushover which then sends me a high priority notification straight to the phone
This setup is running fine so far.
Arfyness said:
I'm up the same river. Google Voice USED TO have this feature, e.g. <number>@txt.voice.google.com -- but ProjectFi sadly ditches this for some reason.
If you are looking for email-to-sms, please let Google know. The more people who ask, the more likely it may be (re)implemented. https://support.google.com/fi/contactflow?hl=en
There's some interesting info over at the /r/ProjectFi subreddit. For example:
Another app workaround option is LightFlow which can trigger individual notifications on specific gmail labels. I happen to have already bought this (load of use it is for the abandoned LED on Nexus 6 but I had already bought the paid version so I use it for this now).
I submitted a question through the ProjectFi contact page, and this is the reply I got:
Again, the more people who ask about this, the more likely for it to be implemented.
-- Nate
Click to expand...
Click to collapse

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