moto x hearing/screen problem during calls - Moto X Q&A

each time i make or answer a call, my screen will turn off and it will be unable to hear calls, although the other side does hear me. I already reboot my phone, put into safe and i also enabled and disabled hearing aid and nothing works. Is getting really annoying and i hope any of you can give me a better solution.

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Diamond fault

Anyone else had anything like this:
When the phone first boots up its perfectly fine, calls work both ways, it plays music no problem.
However leave it sitting on the side for 15-20 mins and then get a call, the phone receives it but makes no noise, answer call an the phone doesnt even sound like its picked it up it's just silent, can' hear person, they can't hear you. Same on outbound calls the phone is just dead i cant hear anything an receiver cant hear me. But the phone does no the call is connected as it rumbles when the person answers but i never hear the ringing before that.
Also once it is in this state, got to music on the phone and click play and there is no sound at all!
This has happened even after updating to newer official rom as well.
Any ideas???
Many Thanks
I am having exactly the same problem.... All sound from the phone just stops working, also the alarm, which means I can never trust my phone to wake me up in the mornings!
Another problem with the phone is that when the phone is called it takes a while for the phone to ring. I have tried to call my phone from a landline and it actually rings three times before the diamond makes a noise!
The latest Tweak 2k2 software solves the 3s ring delay problem...
Do you have a link for this?
Thanks
http://www.tweaks2k2.com/
Some users here were also tweaking the registry, but i solved the problem this kind of way...

Delayed call answering

I have a strange behavior when a call is accepted on the Z3C and wanted to ask if maybe others have this problem too.
If someone calls me, I pull the green button to the right and put the phone quickly at the ear and talk quickly, then my caller hears me after one second. Therefore he does not understand my name.
I manage myself so dasss I just keep the phone after accepting slowly leads to my ear, so that the caller understands me completely. This is obviously not a permanent solution.
The problem is even more extensive.
If I call someone, I can hear the called party also delayed, just tried.
Maybe someone else has the problem or a solution.
Problem yes, solution no

[Q] Ringer Volume Resetting, why?

I feel like a noob asking this question, but I can't figure out why this is happening.
I like to have my phone on vibrate all the time, especially in the car. Since I'm used to it always being on vibrate, I never check to make sure it's muted when I go into a meeting, work, or car. I just got my XT1095 last night and I have been surprised several times now by loud notifications.
The phone is going back to a 3/4 volume setting without me changing it. What is changing this for me? It has happened after disconnecting from the car BT, or after connecting to it (or maybe it's enabled after car mode is detected?).
I'm seeing a bug where Moto Voice is setting the ringer volume to 60% (if it is set below that) every time it is activated.
Report it to Moto so that it gets fixed.
Solutions Etcetera said:
I'm seeing a bug where Moto Voice is setting the ringer volume to 60% (if it is set below that) every time it is activated.
Report it to Moto so that it gets fixed.
Click to expand...
Click to collapse
That might be it! This last time I noticed the issue Voice was talking to me and asking me to enable Ok Google commands while the screen was locked.
Same issue here, and I have also tracked it down to a Moto Voice Bug. It's set on vibrate, then I get in the car and use Voice, and then when I get to work it's set to 3/4 volume. It has to be the Voice bug.
I have been able to reproduce it. Use Voice, and the ringer goes back up. Last time for me it went up to 1/4 instead of the usual 3/4, but it's definitely Voice that is causing it.
I find this go be absolutely and incredibly annoying! I've reported it to Motorola, but am really pissed off that Moto Voice changes/overrides the volume settings that were in place. And that's adding to the fact that lollipop's volume controls are messed up on 5.0, anyway. Sorry for venting, but it's bothering me so very much.
Anyone else bothered by this:
I beg you to report it, since change is more likely to happen this way. Thank you.
Robpollard said:
I beg you to report it, since change is more likely to happen this way.
Click to expand...
Click to collapse
You should probably bump the following thread in moto's forums too.
https://forums.motorola.com/posts/e7cf638405
Which is what I did, thanks for linking to the forum Let's hope they'll fix this mess soon.

HELP... sound issues when making /receiving calls on Z1

Hi all..
Hoping someone may be able to shed some light on an issue I am currently having with my Sony experia z1. So basically every time I go to make a call, it looks like its ringing but no audio. A similar thing happens when I receive a call, the caller hears me, but I do not hear them. Having to shut down & restart my phone every time I want to make a call (or when I receive one) is starting to get really frustrating. I have not changed any settings, so aside from a factory reset... is there any other way to diagnose what is causing it and possibly fix the problem???
Ta..

Muted Outgoing Call Mic

Hello all,
I am making this thread because I am having a really strange and frustrating issue that I am hoping can be solved before I am forced to get rid of my phone. I have a factory unlocked SM-G955U running the most current stock software. Basically my issue is my phone randomly mutes my mic during outgoing calls. I can hear the person on the other end but they can't hear me. Sometimes all I have to do is hang up and call back to fix the issue. Other times, the only way for me to fix the issue is for me to restart my phone. Strangely if I hang up and the other person calls ME back, then the problem is instantly solved. I thought this was limited to actual phone calls, but I had the same issue happen today with Whatsapp as well. I can confirm the problem is 100% isolated to OUTGOING calls and has no effect on incoming calls. I would have to assume this issue is software related and not hardware related given the fact this is only happening randomly on outgoing calls.
Ive done all of the basic troubleshooting and even removed my ultra thin phone case with no change in results.
Any help would be much appreciated thanks!
Verizon will flash your current unlocked phone
KingKash420 said:
Hello all,
I am making this thread because I am having a really strange and frustrating issue that I am hoping can be solved before I am forced to get rid of my phone. I have a factory unlocked SM-G955U running the most current stock software. Basically my issue is my phone randomly mutes my mic during outgoing calls. I can hear the person on the other end but they can't hear me. Sometimes all I have to do is hang up and call back to fix the issue. Other times, the only way for me to fix the issue is for me to restart my phone. Strangely if I hang up and the other person calls ME back, then the problem is instantly solved. I thought this was limited to actual phone calls, but I had the same issue happen today with Whatsapp as well. I can confirm the problem is 100% isolated to OUTGOING calls and has no effect on incoming calls. I would have to assume this issue is software related and not hardware related given the fact this is only happening randomly on outgoing calls.
Ive done all of the basic troubleshooting and even removed my ultra thin phone case with no change in results.
Any help would be much appreciated thanks!
Click to expand...
Click to collapse
Take your phone to Verizon, they will flash your unlocked phone with their software, it will still be unlocked but you will get voicemail, visual voicemail and wifi calling back because their software has these features activated. I understand you were probably trying to get around their bloatware but the lesser of two evils is apps needed.

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