Order - X 2014 Q&A, Help & Troubleshooting

Anyone know what this mean?

It looks like your order was approved and your card was billed on the 30th

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FREE Unlock for O2UK contract customers

Thought you guys might like to know this, i did it for free on my hd2 from O2 uk.
Fill the form out and sazam free unlock code in afew days.
http://service.o2.co.uk/IQ/SRVS/CGI...0000002826929629,K=6494,Sxi=8,Case=obj(14790)
Are O2 unlocking them? I thought they werent due too exclusivity. Same with my Dell Streak, I had to use a Rebel SimCard
Sorry to spoil the fun but I just read on that page...
If you're a Pay Monthly customer then you can request for your handset to be unlocked at any time, free of charge. The only exception are handsets which are exclusive to O2
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Click to collapse
And from all the press releases bombarded at us, we know that the HTC HD7 is (in the UK) an O2 Exclusive handset
It works. I filled out the form about an hour ago and just got the unlock code e-mailed to me. Tested with a Vodafone sim and it works.
My imei code is 17 digit but the form only accepts 15, What do I do.
Just use the first 15 digits.
Alright, thanks.
I just got my unlock code and all works
Has anyone tried this with a PAYG phone but selecting the word contract in the form instead?
tboy2000 said:
Has anyone tried this with a PAYG phone but selecting the word contract in the form instead?
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I got mine on pay as u go but just put my contract SIM in.
sutt359 said:
I got mine on pay as u go but just put my contract SIM in.
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No I didn't mean that. I meant has someone bought a PAYG HD7 then went to the O2 online form and pretend you bought a contract phone in order to try and cheat to see if they would still send an unlock code?
i also got a pay-n-go phone, but put my simplicity contract sim in
tboy2000 said:
No I didn't mean that. I meant has someone bought a PAYG HD7 then went to the O2 online form and pretend you bought a contract phone in order to try and cheat to see if they would still send an unlock code?
Click to expand...
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Whatch this space and I'll report back. I have a 30-day simplicity plan =and brought my phone on PAYG (the new name for buying outright from O2). I have put my request in against my Simplicity mobile number, I am expecting them to honour it under Simplicity so will report back.
I would like to update from my previous post to say I've officially eaten my hat.
As information for others out there, I am on a Sim Only Simplicity price plan and bought my HD7 on PAYG. I filled out the form using my simplicity account information and lo and behold, the following day I got my unlock code. And yes, I tested it and it works.
I have no intention of moving away from O2 at the moment as I signed up during the unlimited data times before they added a cap as well as treating me well, but it's nice to know the option is there later down the line in case.
I guess you chose pay monthly in the choose account option right? I have been on simplicity for around 15 months now so I guess I qualify for unlock as I pay monthly too, even though on simplicity and even though a PAYG handset?
My understanding is that it is an european legal requirement that if you want to use it on another carrier you can (you bought it, you are allowed to use it as you see fit etc.).
However you are still bound to your contract...
Gordon.
I was thinking of getting this device and getting it on PAYG.
Personally I don't really think any other network can offer as good deal for PAYG anyway

Does anyone here already get galaxy note 3 from AT&T?

I pre-order the phone on Sep - 04 and the estimate shipping date is Sep-11 to Sep 13 , the shipping status still in prepare to ship . I had call AT&T they said the only thing they could do is help me cancel the order = =|||
I wonder is there anyone get the phone?
takki83 said:
I pre-order the phone on Sep - 04 and the estimate shipping date is Sep-11 to Sep 13 , the shipping status still in prepare to ship . I had call AT&T they said the only thing they could do is help me cancel the order = =|||
I wonder is there anyone get the phone?
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Click to collapse
Your phone should be right at your door on 9/30/13 or 10/1/13 because I just tried it at the AT&T store today and Rep told me the store will have it on Saturday 28th September. And I also called Bestbuy. They told me they will have it tomorrow! Sep 27th.
http://forum.xda-developers.com/showthread.php?t=2456034
ngmwngpnt said:
Your phone should be right at your door on 9/30/13 or 10/1/13 because I just tried it at the AT&T store today and Rep told me the store will have it on Saturday 28th September. And I also called Bestbuy. They told me they will have it tomorrow! Sep 27th.
http://forum.xda-developers.com/showthread.php?t=2456034
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Click to collapse
I received an email from at&t today starting it was not shopping on time.
Thank you for your recent purchase of order number xxxx-xx-xxx.
*
Due to the high demand, your device/accessory is not yet available for shipment.
*
To check the progress of your order, utilizing the order number above, please visit us at att.com/wirelessorderstatus or call us anytime at 877.782.8870 and enter 543582260 or the Wireless Number and Shipping Zip Code.
---------- Post added at 09:26 PM ---------- Previous post was at 09:23 PM ----------
:laugh:
ngmwngpnt said:
Your phone should be right at your door on 9/30/13 or 10/1/13 because I just tried it at the AT&T store today and Rep told me the store will have it on Saturday 28th September. And I also called Bestbuy. They told me they will have it tomorrow! Sep 27th.
http://forum.xda-developers.com/showthread.php?t=2456034
Click to expand...
Click to collapse
I received an email from at&t today starting it was not shopping on time.
Thank you for your recent purchase of order number xxxx-xx-xxx.
*
Due to the high demand, your device/accessory is not yet available for shipment.
*
To check the progress of your order, utilizing the order number above, please visit us at att.com/wirelessorderstatus or call us anytime at 877.782.8870 and enter 543582260 or the Wireless Number and Shipping Zip Code.
takki83 said:
I pre-order the phone on Sep - 04...
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How did you order it early?
I'm gonna laugh if ATT supports Note 3s on their network on 10/1 and zero people currently have the phone. Seriously when I pre-ordered any game from Amazon I always got it on the release date.
weirdingway said:
I'm gonna laugh if ATT supports Note 3s on their network on 10/1 and zero people currently have the phone.
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What do you mean? There's no reason why they wouldn't have supported it on 9/1. Or 8/1. I used my (original) Note on their network a couple months before it was even known of they were going to offer it.
dscline said:
What do you mean? There's no reason why they wouldn't have supported it on 9/1. Or 8/1. I used my (original) Note on their network a couple months before it was even known of they were going to offer it.
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Well I mean ATT specific apps
it's Oct 1st haven't get any message or status update from ATT. I really regret to pre-order from ATT.
i talk to my sales rep. today and he told me. that i can pick up my phone friday. no reason was given to why they are pushing the release on the phone.
takki83 said:
it's Oct 1st haven't get any message or status update from ATT. I really regret to pre-order from ATT.
Click to expand...
Click to collapse
Log in to My ATT account and check My Orders if you have preordered you will get your order details and tracking number. Mine is shipped today and delivering on 3rd Oct.
takki83 said:
I pre-order the phone on Sep - 04 and the estimate shipping date is Sep-11 to Sep 13 , the shipping status still in prepare to ship . I had call AT&T they said the only thing they could do is help me cancel the order = =|||
I wonder is there anyone get the phone?
Click to expand...
Click to collapse
yes...received today.
Mine will be here 10/3! YES!
Yep. Got mine about 30 minutes ago:good:
theorioles33 said:
Mine will be here 10/3! YES!
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that's what mine says. i have a tracking number too. Still, i agree with the common tone of, "l2communicate communications company"
jessedegenerate said:
that's what mine says. i have a tracking number too. Still, i agree with the common tone of, "l2communicate communications company"
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Click to collapse
just got mine! But root is no go, bootloader is locked, I hate AT&T.
zedomax said:
just got mine! But root is no go, bootloader is locked, I hate AT&T.
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Click to collapse
Damn dude that sucks. Maybe something can be worked out by someone.
Sent from my SAMSUNG-SGH-I317
just got mine too... the cases they had at AT&T sucked... but i got the note3... only to be disappointed that i cant root now
zedomax said:
just got mine! But root is no go, bootloader is locked, I hate AT&T.
Click to expand...
Click to collapse
you think someone will make this so we can root and install twrp????
If it's anything like the S4 after the MF3 update, it's highly doubtful. Those users have to use a safe strap recovery and are limited to stock mf3 Roms. Sammy and att are pissing me off! Making my move to the nexus series of phone easier.
Sent from my Galaxy S4
zedomax said:
just got mine! But root is no go, bootloader is locked, I hate AT&T.
Click to expand...
Click to collapse
http://nooooooooooooooo.com/ Come on Zedomax find someone to work their magic.........!
Sent from my GT-N7000 using XDA Premium 4 mobile app

Moto X payment problem

Hi guys.. i tried ordering the moto x after getting my promo code today and it won't accept my international credit card. I'm living in UAE.. I have a friend whose ready to bring the phone but its not acceting my card. Nor does paypal option seem available. Is there anyway i can work around this?
varun.gid said:
Hi guys.. i tried ordering the moto x after getting my promo code today and it won't accept my international credit card. I'm living in UAE.. I have a friend whose ready to bring the phone but its not acceting my card. Nor does paypal option seem available. Is there anyway i can work around this?
Click to expand...
Click to collapse
You can try calling their sales reps. I don't know if you're eligible, but you could potentially apply for a credit account through motorola. Not sure if they allow non US residents to do that though.
Coop9 said:
You can try calling their sales reps. I don't know if you're eligible, but you could potentially apply for a credit account through motorola. Not sure if they allow non US residents to do that though.
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Click to collapse
You have to have a US ID to apply for it.
I have the same problem :/
goaten said:
You have to have a US ID to apply for it.
I have the same problem :/
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Click to collapse
Are they not accepting the card because it's not Visa/MC/Disc/Amex, or is it one of those but issued through an international branch? If it's something else, can you purchase a Visa prepaid card and use that?
Coop9 said:
Are they not accepting the card because it's not Visa/MC/Disc/Amex, or is it one of those but issued through an international branch? If it's something else, can you purchase a Visa prepaid card and use that?
Click to expand...
Click to collapse
The MotorolaSupport twitter account said on Monday that they don't accept any non-US credit card orders.

[Q] Problems buying a Moto X via MotoMaker outside US

Someone was kind enough to give me a Moto X promo code so I signed into MotoMaker, chose a color scheme, punched in the code, submitted an address in the US of a friend that would send me the phone, but my credit card won't get processed.
It's a valid card with sufficient funds,it's also the same card that is associated with my Google Wallet account but still it gets the "can't process" error.
What should I do (I've tried other credit cards, none of them would work) was it a temporary mishap, do I need to use a credit card that was issued in the US? do I need to login from a US ip address? Would appreciate the help.
I believe I read on moto's g+ billing and shipping address have to be in U.S.
Unfortuantely, confirmed by a Motorola rep on motorola forum what shane said:
https://forums.motorola.com/posts/5bc513c54f
Can you get someone in the US to buy you the phone and ship it to you?
8_8 said:
Unfortuantely, confirmed by a Motorola rep on motorola forum what shane said:
Can you get someone in the US to buy you the phone and ship it to you?
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Click to collapse
My other option is to have him use my card from his side, would that work?
anxious23 said:
My other option is to have him use my card from his side, would that work?
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Click to collapse
In the link I posted, they apparently don't accept foreign credit cards, so I don't think that would work; not to mention, the problem of your CC billing info not matching his shipping info.
8_8 said:
In the link I posted, they apparently don't accept foreign credit cards, so I don't think that would work; not to mention, the problem of your CC billing info not matching his shipping info.
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Click to collapse
The problem is not the place where the card is used but where is issued. So unfortunately you can't achieve anything with inserting your credit card data in the USA.
piskr said:
The problem is not the place where the card is used but where is issued. So unfortunately you can't achieve anything with inserting your credit card data in the USA.
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Click to collapse
I decided to go the 'entopay' route, hopefully their verification process gets sorted before the promo code expires.
piskr said:
The problem is not the place where the card is used but where is issued. So unfortunately you can't achieve anything with inserting your credit card data in the USA.
Click to expand...
Click to collapse
Yep, hence why I said "foreign credit card" as in a credit card issued outside the US.
anxious23 said:
I decided to go the 'entopay' route, hopefully their verification process gets sorted before the promo code expires.
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Click to collapse
Do you know any other way how to overcome that? I am facing the same isse my credit card was issued outside the US...
Buy a prepaid Visa card and register it to a US address.
Sent by my Android
DAI7ENSHI said:
Do you know any other way how to overcome that? I am facing the same isse my credit card was issued outside the US...
Click to expand...
Click to collapse
I'm trying my luck via: entropay<dot>com still waiting on validating my card though. You can also try buying a prepaid card like someone else here suggested.
Entropay is no good. What else can I do?
Hi, did you already charge up entropay and tried to buy the Moto X with it?

MotoMaker for AT&T

Any Idea when this will happen. Currently my AT&T store (Orlando, Fl.) only carries 3 colors and all in 16gb. They said you need to do motomaker to get 32gb, but they aren't doing it yet!!! Any ideas??
Go to motorola.com to use the moto maker for at&t . What they mean about not doing it yet is probably them not doing it in store.
It's only available for $149 puchase contract or $549 full price. I want the AT&T next upgrade price.
Hexen302 said:
Any Idea when this will happen. Currently my AT&T store (Orlando, Fl.) only carries 3 colors and all in 16gb. They said you need to do motomaker to get 32gb, but they aren't doing it yet!!! Any ideas??
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Click to collapse
AT&T motomaker was available at device launch. September 16th.
Go through the steps to put it in your cart on the site and you'll be shown options near the end from ATT regarding your plan.
My daughter tried to purchase a PIN to build the X from an AT&T corporate store in Merrillville IN today (10/12/14) and was told that it is "coming soon". She wants to upgrade on her existing 2 year contract because she is grandfathered into a very low rate per month with unlimited data.
Has anyone actually purchased one using this method?
I've seen various dates, all this month, that in-store codes are supposed to become available. Keep trying them unless you are willing to go with what is offered.

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