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Diamond Missing internal storage
I have discovered the same issue of the Internal storage missing, I have tried flashing it with the latest and greatest firmware and nothing appears to bring it back. It just does not show up when the phone and when I go to memory it just says that the Internal Storage card is not installed.
Any help would be fantastic.
Try to disconnect your device from the pc
RE: Issue
SurfHost said:
Try to disconnect your device from the pc
Click to expand...
Click to collapse
Hi SurfHost,
The storage is missing even when the phone is unplugged from the PC,
It is a real concern, when I first noticed is when I went to play music while I was driving and the phone could not find the music that was stored on the internal storage. mmmm
I am concerned its buggered.
If you run some Programms you cant acess your internal storage. (had the same problem with tomtom for a while).
HI i have the same problem. with my orange diamond. secound phone to do this.
orange giving my problems with changing the phone again.
i spoke to htc direct and they were very helpful. after a long phone chat with there engineer he agreed the phone is faulty.
they have had cases were a double hard reset somtimes brings the phone back in line. but in my case it didnt work.
did you connect your phone to your car stereo? and then it became faulty?
Maybe theres somthing in these readers which trips the phones up?
The Internal Storage only disappears when you set to use it as a high speed mass storage device and not an active sync device.
Try changing the usage over and see if it comes back.
jxl98c said:
The Internal Storage only disappears when you set to use it as a high speed mass storage device and not an active sync device.
Try changing the usage over and see if it comes back.
Click to expand...
Click to collapse
The poster says this in his second post: The storage is missing even when the phone is unplugged from the PC.
Try to read before you post, and welcome btw
Hi dazkent,
How do I do a double hard reset?
I am willing to try anything at this stage.
Besides from it losing most of its memory, I still love this phone, but not having the space for Mp3s or TomTom apps its just a simple phone.
Looking forward to some help
Thanks everyone
remoteintranet said:
How do I do a double hard reset?
Click to expand...
Click to collapse
Never heard of anything called 'double hard reset'. I'd suggest performing 'ordinary' hard reset, here is the how to:
1. Pull out the stylus.
2. With the device turned on, press and hold the VOLUME DOWN and
ENTER buttons, then press the RESET button with the stylus tip.
3. Release the RESET button, but continue pressing the VOLUME DOWN and ENTER buttons until you see the message on the screen (about all the personal data being deleted)
4. Release the VOLUME DOWN and ENTER buttons, then press the
VOLUME UP button to perform the hard reset, or press any other
button to cancel the reset.
If that doesn't help I'd try to put newer ROM in if I were you.
remoteintranet said:
Hi dazkent,
How do I do a double hard reset?
I am willing to try anything at this stage.
Besides from it losing most of its memory, I still love this phone, but not having the space for Mp3s or TomTom apps its just a simple phone.
Looking forward to some help
Thanks everyone
Click to expand...
Click to collapse
If you had come to this stage . . . .
I suggest that you goto: Start > Setting > System > Clear Storge > in the drop down panel select "Format InternalStorage Only", see whether is works . . .
You are the one who decide, is you Diamond . . .
I would be happy to format the internal storage if it was seen by the OS, it just does not show up. I will try the hard reset now and see what that gives me. Thanks everyone for your help so far.
HI
Double hard reset. was sugested by the engineer at htc. when trying to solve this issue.
basiclly perform hard reset and as soon as reboot finish perform again.
It didnt fix mine and the htc engineer said my phone was faulty.
After 6 hours back and forth on the phone to orange.
Orange finally replaced my phone for the 3rd time for this fault. had it a week now and current phone seems to be holding out fine. although now i have a battery drain issue with this one!
My Diamond loses Internal Storage when connected to the PC as a USB disk - as expected.
Sometimes it does not regain the Internal Storage when unplugging it from the PC. My assumption (not yet tested) is that this tends to happen when the File Explorer is open on the Diamond when disconnecting.
Completely powering off+on the Diamond (not just Standby) solved these incidents for me every time so far....never needed to hard-reset.
I have exactly the same fault.
My internal storage will return if I do a hard reset, but that's a pain to set up my device from scratch everytime.
After using it for a day or so (using Active Sync at work and mass storage at home), it will lose the ability to 'see' the internal storage.. either via mass storage or Active synch connection, although plugged in as a mass storage device the PC can still see and use it as normal, just active synch or the phone itself can't see it.
I'm not so sure that this is a hardware issue, I think the phone still thinks it's connected via 'normal' usb.
Any ideas, I'm on Rom 1.93 and the issue is still occurring. It's doing my nut in!
The best way it's to use linux...
Just connect the phone to the pc(with linux), chose the disk option on the phone.
Then on the pc go to the partition manager and on the right top side chose the phone memory.Chose and eliminate that partion and after that just create a new one.This not very complete any doubt's just post...
I have done this one Ubuntu,the 8.10 version, with the disk running, not instaled on the pc.
if you are a sprint user this is the solution http://www.htc.com/us/supportdownloa...id=148&act=all i have the same problem but im not sprint
I had this problem once also. Diamond could not see internal storage.
I opened file explorer and saw that i had
Internal Storage
and
Internal Storage2
Internal Storage did not contain anything though
What i did is rm the Internal Storage folder and Soft Reset.
Everything back to normal...
actually while you enter the hardreset menu there are two options, choose the one that says hard reset along with formatting internal storage(moviNAND or somthing).
No Internal Storage Install
My Diamond (P3700) have the same problem.
I tried use hotfix here http://www.htc.com/us/supportdownloadlist.aspx?p_id=148&act=sd&cat=all
but it's said : ''Please use the correct device to install this Hotfix Program!"
Is there a way to get my internal storage back??
doanvieth said:
My Diamond (P3700) have the same problem.
I tried use hotfix here http://www.htc.com/us/supportdownloadlist.aspx?p_id=148&act=sd&cat=all
but it's said : ''Please use the correct device to install this Hotfix Program!"
Is there a way to get my internal storage back??
Click to expand...
Click to collapse
Yo bro, i encountered this problem before. no worries.
all u need to do is:-
1) connect your diamond to ur pc.
2) format your internal memory there.
3) flash your phone again.
4) you will have your internal memory back again.
Note: dun try to connect your phone to your car audio again.
Just looking around for a solution to that annoying notification sound that blasts whenever I plug in my phone via USB. I think I disabled it once but I recently wiped and can't find any options to disable it now.
I know when I plug my phone into USB, I don't need a notification sound to let all my co-workers know I'm plugging in
I guess a temporary fix is to just turn off the volume, but I would very much like to just be able to disable the notification.
Proxin said:
Just looking around for a solution to that annoying notification sound that blasts whenever I plug in my phone via USB. I think I disabled it once but I recently wiped and can't find any options to disable it now.
I know when I plug my phone into USB, I don't need a notification sound to let all my co-workers know I'm plugging in
I guess a temporary fix is to just turn off the volume, but I would very much like to just be able to disable the notification.
Click to expand...
Click to collapse
Go to settings>sound & display> uncheck sd card notification.
supremeteam256 said:
Go to settings>sound & display> uncheck sd card notification.
Click to expand...
Click to collapse
Hmmm... it is unchecked already. But the sound still is there when I connect USB.
Might be a bug in CyanogenMod 4.1.9.2? I recently updated to it and I didn't notice it on earlier versions.
Proxin said:
Hmmm... it is unchecked already. But the sound still is there when I connect USB.
Might be a bug in CyanogenMod 4.1.9.2? I recently updated to it and I didn't notice it on earlier versions.
Click to expand...
Click to collapse
I don't know about that. I've been to lazy to update so I just know that works on his earlier version.
Good call. I'll submit a bug report and see if anyone else has the same problem.
If it's just on mine, well FML then.
What is the exact notification name? Is is "USB Connected" or "USB debugging connected"
Fingerlickin said:
What is the exact notification name? Is is "USB Connected" or "USB debugging connected"
Click to expand...
Click to collapse
I get both, actually... not sure which one is giving me that sound either.
Well there's another thing to do would be just to disable your notification sound all together, but then you wouldn't hear if you get a message unless you use an alternate messaging app.
Where you been fingerlickin, this day is just draggin.
sorry, work is busy today.
you are getting the sound from both of them. one can be disabled by supreme's suggestion the other is disabled by disabling usb debugging mode in the development menu
Fingerlickin said:
sorry, work is busy today.
you are getting the sound from both of them. one can be disabled by supreme's suggestion the other is disabled by disabling usb debugging mode in the development menu
Click to expand...
Click to collapse
I'm suppose to be busy, I just can't seem to get motivated. O well 30 to 40 minutes left to go. Man Gridlock is really playin capt aint he.
he deserves his own flame thread imo.
Fingerlickin said:
he deserves his own flame thread imo.
Click to expand...
Click to collapse
Yessir, I'll give him one more day. He told me this morning he prolly wouldn't be on again today, but thats no excuse. You hear that out there Grid thats no excuse. If not we will have to dedicate something to him.
Yup, that worked, thanks.
Wonder if it will prove problematic for adb...?
Proxin said:
Yup, that worked, thanks.
Wonder if it will prove problematic for adb...?
Click to expand...
Click to collapse
What having the usb debugging unchecked?
supremeteam256 said:
What having the usb debugging unchecked?
Click to expand...
Click to collapse
Yeah, that was it. Sorry I forgot to quote the message I was referring to
Proxin said:
Yeah, that was it. Sorry I forgot to quote the message I was referring to
Click to expand...
Click to collapse
I would assume, I would think whenever you use adb just remember to check that.
good.
keep in mind that ADB will not work and the su app might timeout with usb debugging turned off.
Disable usb connect sound - windows
Proxin said:
Just looking around for a solution to that annoying notification sound that blasts whenever I plug in my phone via USB. I think I disabled it once but I recently wiped and can't find any options to disable it now.
I know when I plug my phone into USB, I don't need a notification sound to let all my co-workers know I'm plugging in
I guess a temporary fix is to just turn off the volume, but I would very much like to just be able to disable the notification.
Click to expand...
Click to collapse
Simple solution is to set the windows device connect to none.
Just watched the "noob video" and I'll apologize in advance for my ignorance here. I'm pretty tech savvy but not an Android user so please bear with me and feel free to dumb down any (and all, perhaps) responses.
I have a friend who cracked the LCD on her SGH-I897 (the four touch buttons on the bottom seem to respond). She already replaced the phone but now wants her photos/videos off of the internal memory. She literally had never plugged the device into a computer in the two years she owned it (this should give you some idea as to why it was handed off to me...). USB debugging is apparently off as the device connects to the PC, but no drive appears that I can access. It is obviously not rooted either.
I tried some file recovery software hoping that could bypass my inability to mount the drive but to no avail. I have a Macbook running 10.5 and a PC running Win7.
I've been researching for the better part of two days and I found this thread: http://forum.xda-developers.com/showthread.php?p=15563295, but after following the link provided it said the kernel was for the Samsung Galaxy S2. It seems there must be a simple way to resolve this. It's just hacking into a photos folder after all...
All I need to do is retrieve and transfer the files, so the simplest means of doing this is the best. The phone is pretty busted up so once the files are off it's getting recycled.
Thanks again, all.
CanyonJoe said:
Just watched the "noob video" and I'll apologize in advance for my ignorance here. I'm pretty tech savvy but not an Android user so please bear with me and feel free to dumb down any (and all, perhaps) responses.
I have a friend who cracked the LCD on her SGH-I897 (the four touch buttons on the bottom seem to respond). She already replaced the phone but now wants her photos/videos off of the internal memory. She literally had never plugged the device into a computer in the two years she owned it (this should give you some idea as to why it was handed off to me...). USB debugging is apparently off as the device connects to the PC, but no drive appears that I can access. It is obviously not rooted either.
I tried some file recovery software hoping that could bypass my inability to mount the drive but to no avail. I have a Macbook running 10.5 and a PC running Win7.
I've been researching for the better part of two days and I found this thread: http://forum.xda-developers.com/showthread.php?p=15563295, but after following the link provided it said the kernel was for the Samsung Galaxy S2. It seems there must be a simple way to resolve this. It's just hacking into a photos folder after all...
All I need to do is retrieve and transfer the files, so the simplest means of doing this is the best. The phone is pretty busted up so once the files are off it's getting recycled.
Thanks again, all.
Click to expand...
Click to collapse
This might help you: http://forum.xda-developers.com/showthread.php?t=1474956
Basically, you'd use ADB to mount the SD.
You said the screen is cracked but can you still read and/or see the image? If so, you could get in recovery and mount from there (using the volume and power buttons).
Thanks for the quick response, Wolf!
No link you posted was referencing a Nook Tablet, but I'm trying to access a Galaxy S Captivate. Would the instructions be identical..?
BWolf56 said:
Basically, you'd use ADB to mount the SD.
Click to expand...
Click to collapse
So when you say "SD" you're not talking about a removable SD card, that's the term used for the internal memory for Android phones?
BWolf56 said:
You said the screen is cracked but can you still read and/or see the image? If so, you could get in recovery and mount from there (using the volume and power buttons).
Click to expand...
Click to collapse
The LCD is actually cracked (not the outer protective glass/touch screen) so the LDC is completely inoperable (blacked out, no backlight, nothing).
CanyonJoe said:
Thanks for the quick response, Wolf!
No link you posted was referencing a Nook Tablet, but I'm trying to access a Galaxy S Captivate. Would the instructions be identical..?
So when you say "SD" you're not talking about a removable SD card, that's the term used for the internal memory for Android phones?
The LCD is actually cracked (not the outer protective glass/touch screen) so the LDC is completely inoperable (blacked out, no backlight, nothing).
Click to expand...
Click to collapse
Damn brutal.. What did she do to it lol
ADB can be used on pretty much any androids, it sends command from your pc to your phone. I linked you a easy to follow guide but there are plenty out there, just google/search ADB and you'll find everything you need to know about it.
As for the SD, our phone has a internal SD and a slot for external SD. So yeah, I meant internal SD. (This is true for almost every androids)
BWolf56 said:
Damn brutal.. What did she do to it lol
Click to expand...
Click to collapse
She literally threw it... Don't get me started... :silly:
BWolf56 said:
ADB can be used on pretty much any androids, it sends command from your pc to your phone. I linked you a easy to follow guide but there are plenty out there, just google/search ADB and you'll find everything you need to know about it.
Click to expand...
Click to collapse
Alright, so I can install ADB on my PC and the UI will allow me to send a "USB Debug" command to the phone and *BAM* I'm in business?
BWolf56 said:
As for the SD, our phone has a internal SD and a slot for external SD. So yeah, I meant internal SD. (This is true for almost every androids)
Click to expand...
Click to collapse
Wait... there's a Secure Digital card IN the phone acting as internal memory..? So, can I take the phone apart and just plug that card into a card reader? :victory: Or is the data encrypted?
CanyonJoe said:
She literally threw it... Don't get me started... :silly:
Alright, so I can install ADB on my PC and the UI will allow me to send a "USB Debug" command to the phone and *BAM* I'm in business?
Wait... there's a Secure Digital card IN the phone acting as internal memory..? So, can I take the phone apart and just plug that card into a card reader? :victory: Or is the data encrypted?
Click to expand...
Click to collapse
It's called a internal SD but I have no idea how hard (or if even possible) it would be to get it. But it's surely something to look into.
As for ADB, as long as you can get it to recognize the phone, you should be in business. You can even use it to mount up
Sent from my SGH-I897 using xda app-developers app
BWolf56 said:
It's called a internal SD but I have no idea how hard (or if even possible) it would be to get it. But it's surely something to look into.
Click to expand...
Click to collapse
I'll try the ADB approach first, then I may do an autopsy.
BWolf56 said:
As for ADB, as long as you can get it to recognize the phone, you should be in business. You can even use it to mount up
Click to expand...
Click to collapse
Thanks for the info, sir. :highfive: I'll report back with my results.
CanyonJoe said:
I'll try the ADB approach first, then I may do an autopsy.
Thanks for the info, sir. :highfive: I'll report back with my results.
Click to expand...
Click to collapse
Alright, road block... ADB can't be used if USB Debugging isn't enabled.
Can anyone help me enable USB Debugging without the LCD screen being functional?
To save you from reading all the above, my friend cracked the LCD screen on her phone. USB Debugging is off, phone is not rooted, touch screen is not functional. Four buttons on the bottom of the screen do work.
All she wants is the pictures off her internal memory (not an SD card, as a card reader would have solved this by now). Any help would be appreciated.
if she had an app called 'my phone explorer client' installed before the screen broke, then you could install my phone explorer on a pc, connect via usb with phone up and fully booted, then my phone explorer creates a mouse clickable image of the phone's screen. but ugh, this only works with usb debugging - perhaps there is another app can do it.
Sent from my SGH-I897
CanyonJoe said:
Alright, road block... ADB can't be used if USB Debugging isn't enabled.
Can anyone help me enable USB Debugging without the LCD screen being functional?
To save you from reading all the above, my friend cracked the LCD screen on her phone. USB Debugging is off, phone is not rooted, touch screen is not functional. Four buttons on the bottom of the screen do work.
All she wants is the pictures off her internal memory (not an SD card, as a card reader would have solved this by now). Any help would be appreciated.
Click to expand...
Click to collapse
Kinda running outta options here :/ Personally, my storage connects automaticly on my pc, don't need to manually mount it. Then again, I'm using W8 so that might be why (dunno really).
Another option could be to get another screen, connect it (but don't fully install it), get your files, return the screen. Not exatly the best option ever but it would work eh.
CanyonJoe said:
Wait... there's a Secure Digital card IN the phone acting as internal memory..? So, can I take the phone apart and just plug that card into a card reader? :victory: Or is the data encrypted?
Click to expand...
Click to collapse
That would be a negative. Its a chip soldered onto the board. Its just habit to refer to it as the internal SD since that's how the android software treats it.
Also if you could get into recovery which of course would be hard to verify with a blank screen... At least with custom kernels I believe ADB is enabled so you could run commands there. But it may not be with stock kernels. Just a thought.
Sent from my SGH-I897 using xda app-developers app
it often happens that the touch crashes, go freeze, it does not work, and I must press the power button to turn the display off and then turn it back on and unlock go again to resolve. Has not happened only to the display unlock, but sometimes even when I used it. Do you know what it is, what comes from and maybe how to fix?
DRAFF said:
it often happens that the touch crashes, go freeze, it does not work, and I must press the power button to turn the display off and then turn it back on and unlock go again to resolve. Has not happened only to the display unlock, but sometimes even when I used it. Do you know what it is, what comes from and maybe how to fix?
Click to expand...
Click to collapse
*sigh*
is your phone rooted?
do you have my kernel installed?
have you tried flashing stock already?
If yes then probably h/w problem-go to service center.
no, the phone is immaculate
Hello!
Please, check if internal memory of phone is not full.
-in Settings, tap Storage, take a look on Phone storage - Available
If memory is full:
- run storage wizard to clean memory - Settings, tap Storage > Make more space
- remove or delete photos, downloads, files etc. on internal memory or move them to SD card
- unistall unused Apps or move used Apps to SD card
- set Camera storage to SD card
This helped my colleague on Desire 500 with similar problem like Yours.
unfotunately is not a solution for me....wont work
DRAFF said:
it often happens that the touch crashes, go freeze, it does not work, and I must press the power button to turn the display off and then turn it back on and unlock go again to resolve. Has not happened only to the display unlock, but sometimes even when I used it. Do you know what it is, what comes from and maybe how to fix?
Click to expand...
Click to collapse
I have a friend who has this phone and experiencing the EXACT same problems, now even considering to chuck the phone out and buy something else. Doesn't anyone here know if it is possible to fix this somehow? Is it some app that is running in the background that is causing it and that you can then disable/freeze to remedy the problem.
Rooted and flashed custom kernel Kangbang on it...
Any help to resolve this would be much appreciated.
You advice me to try first a new touch-digitalyzer or motherboard?
Fix for touchscreen issues found!
DRAFF said:
You advice me to try first a new touch-digitalyzer or motherboard?
Click to expand...
Click to collapse
I actually found what worked out all the problems for my friend in the end.
Use an app freezer to deactivate all the stock apps on the phone that you're not using.
If you know what you're doing you can also disable some of the services etc.
I disabled most of the Google stuff like Google Music, Maps, Books etc etc. and that made my friends phone very happy.
No more hanging, no more issues with the touch screen.
Also another related issue he had was after I rooted and made it work nicely the phone would not get picked up by the computer as a "Media device" under Windows anymore. Turns out you have to disable USB Debug for it to work correctly. I disabled USB debug with the phone disconnected from the computer, then after that was done I restarted the phone to verify that the USB debug (under developer options) had been completely disabled. THEN I plugged the phone into his computer and it all worked.
//XDAFan
Dear All,
I need some help that I could not figure out with this phone (and I thought I hated the Galaxy series...)
1. The phone does not connect to the computer. The computer does not recognize that there's any USB device plugged in, and the phone only warns me to use the proper charger, because it's slow. It does not prompt me to decide how I want to connect to the PC, and I cannot find this option anywhere manually.
It's important, because
2. the phone is full. I set the microSD card as default for all photos, images, software, yet the phone is just full, and the management program cannot help me any more. (There's about 4gb of stuff I cannot decide what it is. It also says there's about 400mb of images on the phone, but when I launch the cleanup app, it only indicated 2 mbs.)
3. The touchscreen is ****. Absolute, utter ****. Sometimes it does not react to touch, sometimes it goes amok, and starts imputting random crap.
Some help would really be appreciated.
Thank you.
spongya77 said:
Dear All,
I need some help that I could not figure out with this phone (and I thought I hated the Galaxy series...)
1. The phone does not connect to the computer. The computer does not recognize that there's any USB device plugged in, and the phone only warns me to use the proper charger, because it's slow. It does not prompt me to decide how I want to connect to the PC, and I cannot find this option anywhere manually.
It's important, because
2. the phone is full. I set the microSD card as default for all photos, images, software, yet the phone is just full, and the management program cannot help me any more. (There's about 4gb of stuff I cannot decide what it is. It also says there's about 400mb of images on the phone, but when I launch the cleanup app, it only indicated 2 mbs.)
3. The touchscreen is ****. Absolute, utter ****. Sometimes it does not react to touch, sometimes it goes amok, and starts imputting random crap.
Some help would really be appreciated.
Thank you.
Click to expand...
Click to collapse
Hello spongya77,
Has the phone ever properly connected to the computer with that specific USB cable that you are using? Are you able to charge your phone with that specific USB cable with an AC adapter? Can you post a screenshot of the 4gb of stuff that you cannot decide what it is? Is your touchscreen clean?
blaqueknight said:
Hello spongya77,
Has the phone ever properly connected to the computer with that specific USB cable that you are using? Are you able to charge your phone with that specific USB cable with an AC adapter? Can you post a screenshot of the 4gb of stuff that you cannot decide what it is? Is your touchscreen clean?
Click to expand...
Click to collapse
No, unfortunately I've never actually connected the phone to the PC yet. (It's fairly new.)
The USB cable is the same as I use with the charger; it should work fine, but I'll switch.
The screen is clean(ish). It might be just a bad, bad touchscreen; the Galaxy models I've been using so far did not require lab sterile fingers and screen to work...
Welcome to the 510. The screen alternates between super sensitive and not at all. Unfortunately there is nothing that can be done about it. When it used locked and in my pocket it's not unknown for the phone to randomly call people, and some messages I write are no where near what I intended.