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Earlier today when I switched on my phone and tried to access Market, I was asked to re-enter password. I entered two passwords I remembered and I couldn't log in. Then, I tried password recovery. I couldn't answer one call and I couldn't enter the proper recovery code in the second call.
Now, when I try to recovery password, I get an internal error message. All my Google profiles such as Google+ profile and Blogger profile are returning a not found error.
So, what just happened to my Google Account? Was it hacked and someone deleted it? Or, Google deleted it for some violation(without giving me any notice at all)?
How can I get in touch with Google and recover my account? This account is really important to me. I have a lot of stuff linked to it as well as my whole address book.
I was gonna tell you on G+ today. The form you made which I maintained is down as well.
M_T_M said:
hard reset might be on your horizon...if unable, contact your SP tier 3 support team for help
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English? lol Sorry. I couldn't understand what you are saying.
jaszek said:
I was gonna tell you on G+ today. The form you made which I maintained is down as well.
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Hmm yea. Looks like every service has gone down. My problem is I don't know if my account was compromised or it's a Google issue.
If my account was compromised and deleted, I have to act fast. Alternatively, if it's a Google issue, I can wait. The problem is that this account had so many of my important contacts, photos, 5000+ bookmarks, few years worth of email and so on. =(
nibras_reeza said:
English? lol Sorry. I couldn't understand what you are saying.
Hmm yea. Looks like every service has gone down. My problem is I don't know if my account was compromised or it's a Google issue.
If my account was compromised and deleted, I have to act fast. Alternatively, if it's a Google issue, I can wait. The problem is that this account had so many of my important contacts, photos, 5000+ bookmarks, few years worth of email and so on. =(
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Log in to your Google account from a PC and change password. Try phone again after this.
A couple days ago, I entered the Market and it told me that my account wasn't correct. It didn't allow me to do anything, or change my password. In a last ditch effort, I resynced the Google stuff. That fixed it. I'm not sure if I had the same problem, but you could try that and see what happens.
Sent from my Frozen over Epic.
DirkGently1 said:
Log in to your Google account from a PC and change password. Try phone again after this.
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I can't access the account from PC either. Am so stuck. =/
i n00b teh pwns said:
A couple days ago, I entered the Market and it told me that my account wasn't correct. It didn't allow me to do anything, or change my password. In a last ditch effort, I resynced the Google stuff. That fixed it. I'm not sure if I had the same problem, but you could try that and see what happens.
Sent from my Frozen over Epic.
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Coming to think of it, I think I must try that. However, I can't remember the exact password either. =(
Sounds less like somebody being 'hacked' to me than it does somebody having forgotten their Password and locking themselves out.
What happens when you try to log in from PC?
DirkGently1 said:
Sounds less like somebody being 'hacked' to me than it does somebody having forgotten their Password and locking themselves out.
What happens when you try to log in from PC?
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It says incorrect username and password. Going to recovery page gives an internal error message.
I have been locked out after forgetting password earlier as well but I was able to reset every time. Now, I can't reset either.
Give it a day or two, I was locked out from my phone once, seems an infectious spam mail tried sending out messages to my contacts but Google stopped it before it was able to execute a send function. I was restored after trying with my old pass the next day.
SchizioPunk's Epic Experience 2.1 Eclair -> Odin to EC05 Froyo. Rooted. Bloatware Removed. Voodoo Sound V9 Module Loaded. TouchWiz4. Enjoying my Customized Stock Experience.
Internal error sounds like a problem their end. As above, try again later. Don't worry though, your account will still be there!
Shinydude100 said:
Give it a day or two, I was locked out from my phone once, seems an infectious spam mail tried sending out messages to my contacts but Google stopped it before it was able to execute a send function. I was restored after trying with my old pass the next day.
SchizioPunk's Epic Experience 2.1 Eclair -> Odin to EC05 Froyo. Rooted. Bloatware Removed. Voodoo Sound V9 Module Loaded. TouchWiz4. Enjoying my Customized Stock Experience.
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DirkGently1 said:
Internal error sounds like a problem their end. As above, try again later. Don't worry though, your account will still be there!
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I was able to get to reset password page today. I couldn't reset it yet because the phone which had my SIM acted up and didn't let me read the text.
Nonetheless, this is my guess.
After a certain number of failed attempts to reset password, the password recovery option that was used is blocked for 24 hours. Since I had only one recovery method, it has given the error and locked out my account.
Phone is completely stock. Is there any utilities to get pass the lock screen password? Can the carrier unlock it or Samsung without wiping it out?
Thanks in advance.
Deca4 said:
Phone is completely stock. Is there any utilities to get pass the lock screen password? Can the carrier unlock it or Samsung without wiping it out?
Thanks in advance.
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Think I've read somewhere that's it's possible via adb, but you'd need usb debugging to have been previously enabled before you got locked out.
That's all I got as a possibility....
Sent from my SAMSUNG-SM-N900A using Tapatalk
Thanks for the reply. Unless usb debugging is checked by default, I'm 99% sure she did not check it.
Deca4 said:
Phone is completely stock. Is there any utilities to get pass the lock screen password? Can the carrier unlock it or Samsung without wiping it out?
Thanks in advance.
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I don't see it happening I your case. It's kind of the whole reason behind a lock code. Factory reset is going to be your only hope.
Sent from my SAMSUNG-SM-N900A using Tapatalk
Deca4 said:
Phone is completely stock. Is there any utilities to get pass the lock screen password? Can the carrier unlock it or Samsung without wiping it out?
Thanks in advance.
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I dont know if things have changed. but before if you kept failing. eventually It would ask you if you forgot your password. Then you would it would email your gmail mail account with a link and instructions to unlock your phone.
a3plew said:
I dont know if things have changed. but before if you kept failing. eventually It would ask you if you forgot your password. Then you would it would email your gmail mail account with a link and instructions to unlock your phone.
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We've tried so many times and it hasn't prompted us forgot password questions.
I see under the stock recovery you can still side load through adb.
a3plew said:
I dont know if things have changed. but before if you kept failing. eventually It would ask you if you forgot your password. Then you would it would email your gmail mail account with a link and instructions to unlock your phone.
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I'm not thinking our phones do that.
Sent from my SAMSUNG-SGH-I467 using Tapatalk 4
I thought I would post what I think was the problem in case someone else has the issue. I think it is Gmail verification feature. It maybe possible if you forget your phone password, you can use the Gmail email password to get in as mention on some of the post? AT&T also said she should be able to unlock phone with Gmail password. Details below.
Phone has been reset a few days from posting this. Good thing pictures are syncing with Google Drive.
I believe the problem why the password would not work is because of Google's verify feature on Gmail. For example when you go on to another computer and try to access your gmail, it will ask for a verification code and send you a text with the verification code. I believe this was the problem because once the phone was hard reset, the phone would not accept her Gmail account password. After diagnosing this issue, I decided to try to disable the verification feature on Gmail. Once it was disabled, I was able to get past the Gmail password issue.
To avoid from this happening again I put Androidlost which will allow me unlock the phone remotely. Great App especially being free. My wife doesn't want the phone rooted so this is the best solution for me plus I been using this App since the Galaxy S2 was released and never had an issue with the App. I actually had the app installed before she got locked out but never finish registering the phone, yeah that sucked. Lesson learned the hard way.
Thanks everyone who tried helping.
If u have linked your phone with android device manager you can simply change the password to whatever you want on android device manager on your desktop.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
There are 6 CNN tiles that are each a week old that will not go away. I have tried disconnecting CNN from Glass a few times, then factory restoring it. I have had no luck so far. Any idea what I should try next?
Thanks.
CP™ said:
There are 6 CNN tiles that are each a week old that will not go away. I have tried disconnecting CNN from Glass a few times, then factory restoring it. I have had no luck so far. Any idea what I should try next?
Thanks.
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The point of the timeline is to have a list of all the items that happen in order and not to manage it. The timeline is synced onto Google's server and that is why the factory reset doesn't do anything. It just syncs back up when you start up the Glass for the first time. If you just wait a week or so it will be removed by itself.
w9jds said:
The point of the timeline is to have a list of all the items that happen in order and not to manage it. The timeline is synced onto Google's server and that is why the factory reset doesn't do anything. It just syncs back up when you start up the Glass for the first time. If you just wait a week or so it will be removed by itself.
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Ah, okay. Thank you very much for the clarification. I am new to Android and Glass, so sorry for the noob question.
It's a common question, and a common annoyance. I am hoping we will get the ability to delete any card using the Mirror API without having to rely on the developer to allow it.
This is a new one for me, but here it goes:
Coming from a 5.1.1 ROM, a full wipe (just not internal data), then installing one of the two 6.0 ROMs I get the same error upon start up:
After putting in my email address and password, I get the notice "You must login as one of the device owners", or something to that effect. They keywords there would be the device owners...I'm not sure what that means and I've never had a problem with my account.
I've had my same gmail account since 2004 and I'd hate to have to change it only because of Marshmallow.
I haven't seen anyone else experiencing a problem like this, and I'm concerned as to why it seems to be unique in my case. I an NOT encrypted, neither before the install or after (custom kernel).
Unlike Lollipop, there is no "skip" button when logging into a Google account, you HAVE to with Marshmallow upon first install.
Any help would be appreciated.
Did you change your password recently? If so, you'll have to wait 72 hours from changing your password until you can log in again...
Didgeridoohan said:
Did you change your password recently? If so, you'll have to wait 72 hours from changing your password until you can log in again...
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The first 6.0 ROM I flashed made me reset my password for some reason. No matter how many times I'd enter in the CORRECT password, I was told something wasn't right and got kicked back to the login screen. Once I changed the password on my PC, I went back to the ROM and thats when the scenario in the OP happened.
It looks like I have to wait...or create a new email address possibly?
No, your gonna have to use your original account to unlock your phone. 72 hours it is...
Didgeridoohan said:
No, your gonna have to use your original account to unlock your phone. 72 hours it is...
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So dumb, that really makes no sense but thanks for the help.
stevew84 said:
So dumb, that really makes no sense but thanks for the help.
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not really dumb, its another one of those little security features, it is an annoyance however.
djkinetic said:
not really dumb, its another one of those little security features, it is an annoyance however.
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One question I do have is if I can have multiple gmail accounts linked to one device. I have another gmail account but I looked at the "My Device" settings, and it has no device attached to it and no option to attach one!
Well, yes you can, but you'll have to "attach" the account from the device in question.
Didgeridoohan said:
Well, yes you can, but you'll have to "attach" the account from the device in question.
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I think I just did that, verified phone number, added google account to the 5.1.1 ROM, I'm not sure where else I'd attach the device.
You need to first be logged in, with your original account...
And by the way, I saw you were trying to get help in another thread as well. I don't know why you ended up in this situation (being unable to log in in the first place) but I do know you need to wait 72 hours. If you can't log in after that, come back and we'll try to help you out...
Hey guys,
I`am having a problem with my Nexus 6 not beeing recognised in ADM and on the web Google Play site in device manager though it shows up in Google Play and syncing goes without problems. Running full stock MMB29V not rooted.
I contacted Google to look if the issue is beeing caused on their end because i tried everything else to solve the issue on my end.
Things i tried:
1.
1) Go into multitasking and close Android Device manager if it is open.
2) Open Google Settings app. Then go to Security. Uncheck both Android Device manager options. I believe they are Remote Erase and Tracking.
3) Go to Settings > Apps > All > Google Play Services. Clear cache and data.
4) Reboot
5) Back to Google Settings. Recheck both options.
2.
Did a data factory reset
3.
Reflashed the factory image folowed by a data factory reset.
4.
Booted up in safe mode.
ok @gee2012, ill try to make this painless..
now, in my n6, when i go into device manager, it cant find my n6. BUT, if i open my device manager app on my sgs4, it finds my n6 right away. it just seems like an android/google issue.
simms22 said:
ok @gee2012, ill try to make this painless..
now, in my n6, when i go into device manager, it cant find my n6. BUT, if i open my device manager app on my sgs4, it finds my n6 right away. it just seems like an android/google issue.
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Visibility isn`t my main problem per se, i also can t enroll`in the N beta program for instance for automatic updates becasue it says i have no eligable devices linked to my account.
gee2012 said:
Visibility isn`t my main problem per se, i also can t enroll`in the N beta program for instance for automatic updates becasue it says i have no eligable devices linked to my account.
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now thats odd, as i enrolled(not like im gonna take an ota). but still, mine isnt visable either.
simms22 said:
now thats odd, as i enrolled(not like im gonna take an ota). but still, mine isnt visable either.
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Thats what i mean I tried virtualy anything to get it to work and all fails. Thats why i contacted google because i thinks its a problem on their side.
gee2012 said:
Thats what i mean I tried virtualy anything to get it to work and all fails. Thats why i contacted google because i thinks its a problem on their side.
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does the play store see your n6?
simms22 said:
does the play store see your n6?
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Yup, in My Devices its visible but not in the device manager section
Weird.
A friend had this same issue while trying to enroll - he got around this by adding a second Google account (you could create a new dummy account I guess if you don't have a second one already) to his phone, and signed up on the preview page using that account.
jj14 said:
Weird.
A friend had this same issue while trying to enroll - he got around this by adding a second Google account (you could create a new dummy account I guess if you don't have a second one already) to his phone, and signed up on the preview page using that account.
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Could do that, but i want to know whats wrong my account (settings) or at the Google end and why it doesn`t link my phone to my account in the ADM.
Understood, and agreed. You'd want ADM to be able to locate your device in case it goes missing.
i'm exactly with this problem too on my nexus 6p.
i'm not able to see my device on ADM, keeps spining. already did all the troubleshooting i could find including the ones on the original post.
i do have another 2 google accounts on my nexus and no problem with them on finding the device in ADM and also the nexus is showing up on androidbeta enroll devices.
It might be something related with my primary google account since there is no problem on the other 2 google accounts.
The only thing that's different on my primary account is that it is protected with 2 step verification.
it's really weird and i really wanted to enroll to android N on my primary account.
therethere said:
i'm exactly with this problem too on my nexus 6p.
i'm not able to see my device on ADM, keeps spining. already did all the troubleshooting i could find including the ones on the original post.
i do have another 2 google accounts on my nexus and no problem with them on finding the device in ADM and also the nexus is showing up on androidbeta enroll devices.
It might be something related with my primary google account since there is no problem on the other 2 google accounts.
The only thing that's different on my primary account is that it is protected with 2 step verification.
it's really weird and i really wanted to enroll to android N on my primary account.
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My primary account is 2-step secured too. In Google Dashboard it also shows 2 Nexus 6`s , the primary secured one has the option to remove it from the account and the other non-secured one can`t be removed. Hope Google can solve this annoying issue.
I'm having the same issue. Even my second account doesn't show up.
i turned my location off, then my n6 stopped showing up in device manager. i turned on my location, and my n6 showed up in the device manager.
Tried that but no go
Sent from my Nexus 6 using XDA-Developers mobile app
gee2012 said:
Tried that but no go
Sent from my Nexus 6 using XDA-Developers mobile app
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did you reboot after you enabled location? its worth a try..
simms22 said:
did you reboot after you enabled location? its worth a try..
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I tried everything humanly possible including your suggestion, at last i made a bugrepport and sent it to Google after contacting them and after investigation they can not determine the cause of the issue and they said they get back to me if they have a solution. I`am using 2 accounts atm so i can at least sign in properly.