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I just bought a N1 recently, and am loving it. However, this one issue bugs me to no end.
During calls with my girlfriend, she always complains of my voice being too soft, as if I'm talking from far away. The only solution I've found so far is to cup my hands in front of the mic, or to just speak louder. This is annoying, as I never had this problem with my ancient Sony Ericsson K750i.
I've been looking for an app/way to increase my microphone gain, to no avail.
So..
1. Does anyone else have this problem?
2. Is there a way to increase microphone gain on the nexus one?
Some help would be much appreciated here. Thank you you. =)
I bet this may be a hardware problem, maybe one of your two Mics is not working. I don't have any issues, and I've even left myself messages to hear the phone's sound quality, and its very clear.
The only time I experienced what you describe is when I use the wired head set and the wire is not plugged in all the way which makes the Mic fail. Then it sounds exactly like you said, which makes me very much think its a broken Mic hardware.
Thanks for the reply roger.
Thing is, it's not that i'm VERY soft, just a little too soft for good hearing. If i make it a point to put the mic as close to my mouth as i can it's alright.
The wishful side of me is adamant that it's a normal problem, and just a little extra mic gain would solve it prettily. Now all I need to do is find that app.
RMA-ing the thing isn't the nicest of solutions, because i live in Malaysia, and HTC Malaysia doesn't support the phone. I'll have to get it sent to HTC Singapore, and do the necessary there. No joy.
If you guys have a lead on what to look for I'll be most thankful. =)
There is no thing you're looking for, and it's not a "normal problem", this problem shouldn't exist. The problem is most likely in dual-mic noise-canceling setup, as RogerPodacter wrote above. The only thing you could try is cancel the noise cancellation:
http://forum.xda-developers.com/showthread.php?t=700958
Yeah I don't know then. Like I said, I've plugged in my wired headset so it was not all the way inserted, which disables one or both of the Mics or something. And people say I sound like I'm in a tin can or like really far away and faint. When I push the plug all the way in it returns to normal.
So the first thing I thought of was a problem with the Mic. However only you can tell if you think its your low voice. Maybe you can try leaving yourself a few voice messages at various distances from your mouth then listen to them yourself and judge the quality to see what's going on.
Yea, good ideas roger, jack. I'll follow your suggestions, hopefully they'll solve my problem.
Meanwhile, thanks much for your help. =) you've been awesome.
It may be a microphone issue - my first N1 had problems with the microphone where the other party on the line would only hear digital noise or it would be inaudible what I was saying.
BUT I am now on my 4th replacement and something that everybody, who I talk to on that phone, agrees with is the bad sound quality / microphone quality on the phone. They all say that I am really far away as or it sounds like I am speaking into a tin can. This is across all 4 replacements.
If I use a different phone, they will say "ugh what happened, I can suddenly hear you as if you are standing next to me"
Funny, just about any Nexus review on the net, and just about any of my colleagues using it, are saying the opposite - the call clarity and sound on the other side is excellent, especially in noisy areas, where noise cancellation kicks in. I guess they're all blinded by some kind of group mind control...
Interesting, you actually bring up old threads just to bash N1, whether on real points or with bullcrap. I don't know a real person that would tolerate a bad phone, no matter how much it cost - and definitely don't know any person that would keep constantly complaining about it.
Jack_R1 said:
Funny, just about any Nexus review on the net, and just about any of my colleagues using it, are saying the opposite - the call clarity and sound on the other side is excellent, especially in noisy areas, where noise cancellation kicks in. I guess they're all blinded by some kind of group mind control...
Interesting, you actually bring up old threads just to bash N1, whether on real points or with bullcrap. I don't know a real person that would tolerate a bad phone, no matter how much it cost - and definitely don't know any person that would keep constantly complaining about it.
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Troll? Did you contribute anything to this thread?
When you're on the phone, make sure that you're not covering up the hole for the mic near the camera.
I've noticed that when I have to use my shoulder to temporarily hold the phone up against my ear, the mic will rub up against my shirt, totally screwing up the noise cancellation. I've been told that when I hold the phone that way that it sounds like I'm talking through a towel.
Maybe you hold your phone weird?
erikikaz said:
When you're on the phone, make sure that you're not covering up the hole for the mic near the camera.
I've noticed that when I have to use my shoulder to temporarily hold the phone up against my ear, the mic will rub up against my shirt, totally screwing up the noise cancellation. I've been told that when I hold the phone that way that it sounds like I'm talking through a towel.
Maybe you hold your phone weird?
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No that's not it for me.
Am definitely avoiding the second mic hole.
erikikaz said:
Maybe you hold your phone weird?
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Click to collapse
That explains why I can't seem to cradle the phone on my right shoulder. If what you said is true, then cradling the phone on my left shoulder should work fine. I'll try it out. Thanks Erikakaz!
On the microphone issue, I think it's because the way I held the phone when it happened might have placed the mic too far from my mouth. Perhaps the ANC thought my voice is background. I'm now holding the phone tilted during calls, so that the mic's closer to my mouth. (The mic is off center right?)
Seems to work so far.
Sent from my Nexus One using XDA App
As the tittle says
Do you find the Vibrator servo weak or strong enough?
Personally i find it a bit weak compared to my older phones
When it vibrates unless i'm next to it, i wont even hear/feel it
if i leave it at the coffee table, and i'm working at the room next door, no doors, i wont even know a phone or message came through.
Speakers are super good, i can be on the far end of the house/office, and still hear it from the other end
I am fairly sure you are not intended to hear the motor, its supposed to be for silent alerts in your pocket. I realise most are audible but pretty sure it is not the actual idea.
Feel it though, yeah I find it pretty strong when it is actually receiving a call on my belt holder, not so much for haptic feedback. I think it feels quite "tight" compared to previous phones too, it really seems to be sharp start and finish motor wise and I can only really refer to the feeling as "bouncy" which I quite like.
There are of course stronger ones out there, but this is a pretty slim phone.
The loudspeaker though I am seriously disappointed by, it is ok when open but I can nearly silence it with a single finger over the opening on the case, so when it is in a pocket outside I find it to be pretty useless. It is also easily muffled if left ontop of a slightly soft surface.
The Motorola Milestone was super loud by comparison, and the audio quality of the Milestone was simply superior in all cases - I miss that aspect. Apparently a lot of Droid owners had audio problems but I think that was less of a case with the Euro firmware.
no, i was not refering to loud "motor" rather when the vibration shakes the phone and it rattles on the desk, it doesn't rattle loud enough.
compared to Treos or BlackBerries i've used in the past
I realised but I think did not reply very well. I just can't think of a better term than tight for the motor though, it seems to be quick and sharp which I feel against my skin quite easily but is perhaps too quick to allow for much up/down motion against a hard surface. It sort of feels more like a buzzing of an electric shaver to me.
nailerr said:
It sort of feels more like a buzzing of an electric shaver to me.
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Click to collapse
yeah, exactly that's how it feels and sounds when placed on a table
it doesn't produce enough vibration to make a noticeable sound
Anyone having the same problem? Im not sure if its because of the whitestone adhesive, the dual speaker mod or what. Its getting annoying that I need to use the speaker just to hear the person im talking to.
Is this happening only when placing calls through your carrier or also when placing whatsapp and facebook messenger calls?
you probably got some of the Whitestone adhesive leaked into the earpiece speaker and then dirt/dust clogging it up, several people reported same thing happening, some careful cleaning with pure alcohol and wipes should sort it
RossTeagan said:
Is this happening only when placing calls through your carrier or also when placing whatsapp and facebook messenger calls?
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Click to collapse
I only call through my carrier, and I notice how weak it was when the dual speaker mod sounded a bit odd
j_hansen said:
you probably got some of the Whitestone adhesive leaked into the earpiece speaker and then dirt/dust clogging it up, several people reported same thing happening, some careful cleaning with pure alcohol and wipes should sort it
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Click to collapse
Well.. it " leaked INTO the earpiece " how would alcohol clean the inside?
Update
Sorry for talking first, reasearching later.
So ive made a search about this and what you said was exactly what they did.
chancces are it is just a little bit and it hasn't leaked deep into it but basically just covering the earpiece and clogging it up, give it a shot, you have nothing to lose anyway
xDreDz said:
Well.. it " leaked INTO the earpiece " how would alcohol clean the inside?
Update
Sorry for talking first, reasearching later.
So ive made a search about this and what you said was exactly what they did.
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Click to collapse
After alchol drys. Run speaker cleaning app. They have them in play store. Similar situation happened on 1 of my old phones. The app helped after cleaning out with alcohol.
I had low volume on the ear placed speaker, tried all of the various tricks.
Only way to get my volume back was compressed air
note 8 earpiece volume
xDreDz said:
Anyone having the same problem? Im not sure if its because of the whitestone adhesive, the dual speaker mod or what. Its getting annoying that I need to use the speaker just to hear the person im talking to.
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Click to collapse
Ok heres the scoop on low note 8 earpiece volume. i moved up from a note 5 and could barely hear my calls. i looked at note 5 earpiece and holes are open. i looked at note 8 and found the holes are covered with aluminum---no open holes??? i used a magnified reader to see them. i used a pin and gently open 6 holes across the speaker again useing magnifier i could see the holes open. guess what? i had to turn the volume down!!! i don,t know if that aluminum cover was supposed to be removed at assenbly but the note 5 has nothing shiny on the earpiece speaker. i am now a happy camper and no longer hae to use my bluetooth earpiece.: CAUTION don,t need to push on pin hard just put it there and twist it a bit u will feel it move.
Well, maybe you punctured a water seal, I would be very careful about moisture and splashes, not to say submerging the device
I had the same issue with my note 8 I bought. The ear piece was more of a brown color than black so I knew it was clogged with dust or something. I took it to a professional and they said they would have to replace the entire LCD screen since the speaker was linked into it. They told me it would cost $280 to replace it. I told them to basically piss up a rope and I left. When I got home I used gorilla tape and put it over the mesh speaker and pressed it in with the end of a screwdriver just enough to get it touching the mesh..not hard. Pulled it off and did this a couple more times. The speaker mesh looks brand new and I hear perfect now. So try that.
jusgrr8 said:
Ok heres the scoop on low note 8 earpiece volume. i moved up from a note 5 and could barely hear my calls. i looked at note 5 earpiece and holes are open. i looked at note 8 and found the holes are covered with aluminum---no open holes??? i used a magnified reader to see them. i used a pin and gently open 6 holes across the speaker again useing magnifier i could see the holes open. guess what? i had to turn the volume down!!! i don,t know if that aluminum cover was supposed to be removed at assenbly but the note 5 has nothing shiny on the earpiece speaker. i am now a happy camper and no longer hae to use my bluetooth earpiece.: CAUTION don,t need to push on pin hard just put it there and twist it a bit u will feel it move.
Click to expand...
Click to collapse
You are a life saver man. I mean i thought i had to give my phone for repairing or replacing the ear piece. But your solution worked like charm. You deserve appreciation.:good:
You can use compress air to clean out the earpiece
Michaelmc88 said:
I had the same issue with my note 8 I bought. The ear piece was more of a brown color than black so I knew it was clogged with dust or something. I took it to a professional and they said they would have to replace the entire LCD screen since the speaker was linked into it. They told me it would cost $280 to replace it. I told them to basically piss up a rope and I left. When I got home I used gorilla tape and put it over the mesh speaker and pressed it in with the end of a screwdriver just enough to get it touching the mesh..not hard. Pulled it off and did this a couple more times. The speaker mesh looks brand new and I hear perfect now. So try that.
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Click to collapse
Been ages since I logged into this website. Had to do a password reset just to say Thank You. This worked like a charm. I had the low volume issue since a year but did not actually think of searching for a fix because I was using either loud speakr or headset. Thanks again. I was using the low volume as an excuse to buy a new phone which I wont now
Is anyone else experiencing a slight rattle when you sit the phone down or tap it? Not sure if it's the vibrating motor or something?
Nickdroid86 said:
Is anyone else experiencing a slight rattle when you sit the phone down or tap it? Not sure if it's the vibrating motor or something?
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Click to collapse
Yeah I know what you mean. Same here.
Benjamin_L said:
Yeah I know what you mean. Same here.
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Click to collapse
That actually makes me feel more at ease. So it's not likely defective but more likely just a larger vibrator motor or something. Which, makes sense because the vibrating on this thing is strong.
Nickdroid86 said:
That actually makes me feel more at ease. So it's not likely defective but more likely just a larger vibrator motor or something. Which, makes sense because the vibrating on this thing is strong.
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Click to collapse
It's funny that shaking it does not create the sound. Only laying it down on something hard.
Benjamin_L said:
It's funny that shaking it does not create the sound. Only laying it down on something hard.
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Click to collapse
Yes exactly. Or if you tap on the back.
I feel it rattling when it vibrates which makes it feel a bit cheap but haven't noticed that tapping out would make rattle as well which it does.
Could you please confirm that it rattles a bit when it vibrates on your device as well?
ILA said:
I feel it rattling when it vibrates which makes it feel a bit cheap but haven't noticed that tapping out would make rattle as well which it does.
Could you please confirm that it rattles a bit when it vibrates on your device as well?
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Click to collapse
It doesn't seem to do that for me. But vibration does seem overly strong like on cheaper phones at times.
Nickdroid86 said:
It doesn't seem to do that for me. But vibration does seem overly strong like on cheaper phones at times.
Click to expand...
Click to collapse
Ex kernel manager or other kernel tools let you adjust vibration intensity.
Ok actually all percentage values feel the same so probably some driver restrictions
Nickdroid86 said:
Is anyone else experiencing a slight rattle when you sit the phone down or tap it? Not sure if it's the vibrating motor or something?
Click to expand...
Click to collapse
Same with my A2. I located it at the camera or somewhere near. It is definitely not the vibration motor itself.
moodo said:
Same with my A2. I located it at the camera or somewhere near. It is definitely not the vibration motor itself.
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Click to collapse
Maybe from the image stabilization?
Nickdroid86 said:
Maybe from the image stabilization?
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Click to collapse
Don't think so, since the A2 has no OIS.
Nickdroid86 said:
Maybe from the image stabilization?
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Click to collapse
It doesn't have ois. Edit: too slow
Oh ok, just EIS. Well who knows what it could be. Can't be a defective unit if it's the same for all of us.
With my device happens the same, and the rattle is quite loud, it even makes some vibration during calls with high volume. Everyone can confirm this? Im curious to know if it is a defect or all A2 are like that.
Can confirm it happens for me also
Same problem here. I am assuming that volume buttons are producing that rattle noise. If you take your phone in the hand and shake nothing happens, but when you tap just under camera lenses you can hear the rattle , volume buttons are only near and not fixed, so...
Hello,
I think the vibrations are the cameras, like in the A1.
I remember that in the A1 forum there is a similar post.
Sorry for my English, regards!
Not the buttons. Most likely optics in the camera that are movable for autofocus. Most cameras now seem to have this
I faced the same "problem". Same rattling like on the mi 4c.
Its the camera auto focus.
Same here.
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
KyleLee088 said:
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
Click to expand...
Click to collapse
There is no issue, that is normal. I notice the same with my mate 10 pro. Your phone is fine.
KyleLee088 said:
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
Click to expand...
Click to collapse
Shake it with the S-Pen removed .
Sent from my SM-N960U1 using Tapatalk
My phone makes a very loud rattle noise near the cameras when I shake it. Starting last night, when I use Live Focus or the 2x zoom, I get a really loud buzzing and vibrating coming from the top ear piece and the camera will not focus (pictures look absolutely terrible). I called Samsung last night and they used Samsung Tutor to mirror my screen and I wish I could have recorded the girl's reaction when seeing the photo quality. Unfortunately, I have to send it back to Samsung for repair. Sucks.
KyleLee088 said:
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
Click to expand...
Click to collapse
You explained your problem in such a way that you literally answered your first question.
You shake the phone and you hear a rattle. You equated that to the mechanism that allows OIS.
You open the camera app and you still hear it only quieter. Well that's because the mechanism is now being controlled by the camera app so it's trying to keep it stable and centered.
The camera module is pretty small so the force of shaking the phone is bound to make it make some noise.
When you switch modes the aperture is closing opening and moving on it's axis slightly. So it makes some noise if you are listening but it's hard to gauge your definition of "violently" when it's so small and we can't see your device.
Everything sounds normal.
pcriz said:
You explained your problem in such a way that you literally answered your first question.
You shake the phone and you hear a rattle. You equated that to the mechanism that allows OIS.
You open the camera app and you still hear it only quieter. Well that's because the mechanism is now being controlled by the camera app so it's trying to keep it stable and centered.
The camera module is pretty small so the force of shaking the phone is bound to make it make some noise.
When you switch modes the aperture is closing opening and moving on it's axis slightly. So it makes some noise if you are listening but it's hard to gauge your definition of "violently" when it's so small and we can't see your device.
Everything sounds normal.
Click to expand...
Click to collapse
Would be interesting to know if a shock or drop can cause damage to the camera mechanism more now on this note than the previous models.
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
Would be interesting to know if a shock or drop can cause damage to the camera mechanism more now on this note than the previous models.
Click to expand...
Click to collapse
It's a moving part so it's very possible. Or it just fails with age.
pcriz said:
It's a moving part so it's very possible. Or it just fails with age.
Click to expand...
Click to collapse
Yep, that's what I was thinking, mechanical parts.
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
Shake it with the S-Pen removed .
Sent from my SM-N960U1 using Tapatalk
Click to expand...
Click to collapse
When removing the S Pen, the rattling noise changes slightly but doesn't decrease.
pcriz said:
You explained your problem in such a way that you literally answered your first question.
You shake the phone and you hear a rattle. You equated that to the mechanism that allows OIS.
You open the camera app and you still hear it only quieter. Well that's because the mechanism is now being controlled by the camera app so it's trying to keep it stable and centered.
The camera module is pretty small so the force of shaking the phone is bound to make it make some noise.
When you switch modes the aperture is closing opening and moving on it's axis slightly. So it makes some noise if you are listening but it's hard to gauge your definition of "violently" when it's so small and we can't see your device.
Everything sounds normal.
Click to expand...
Click to collapse
Huh, from my past experience with phones with OIS, the rattle would always completely go away when the camera app is launched.
I'll try to get some video of the cameras moving around when switching from Auto to Live Focus and vice versa
---Update---
https://streamable.com/jrdtl
KyleLee088 said:
When removing the S Pen, the rattling noise changes slightly but doesn't decrease.
Huh, from my past experience with phones with OIS, the rattle would always completely go away when the camera app is launched.
I'll try to get some video of the cameras moving around when switching from Auto to Live Focus and vice versa
---Update---
https://streamable.com/jrdtl
Click to expand...
Click to collapse
Not sure how you did that video, but it looked cool. Looked like an eye was there. Lol
Joking aside., Removed my S-Pen and shaked my phone , I could here a slight rattle, then with the S-Pen still removed I launched the camera app, and there was no rattling at all. So maybe yours is loose? Or maybe it's within tolerance levels. Hard to say without looking at the technical manual for this phone.
Sent from my SM-N960U1 using Tapatalk
KyleLee088 said:
When removing the S Pen, the rattling noise changes slightly but doesn't decrease.
Huh, from my past experience with phones with OIS, the rattle would always completely go away when the camera app is launched.
I'll try to get some video of the cameras moving around when switching from Auto to Live Focus and vice versa
---Update---
https://streamable.com/jrdtl
Click to expand...
Click to collapse
That does seem a little loud
KyleLee088 said:
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
Click to expand...
Click to collapse
That's the image stabilizer module. It's supposed to move. If you lunch the camera and shake the phone again you'll notice you don't hear the sound.
stondec100 said:
That's the image stabilizer module. It's supposed to move. If you lunch the camera and shake the phone again you'll notice you don't hear the sound.
Click to expand...
Click to collapse
The sound persists even when the camera app is open
KyleLee088 said:
The sound persists even when the camera app is open
Click to expand...
Click to collapse
Must be faulty. Any drops?
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
Must be faulty. Any drops?
Click to expand...
Click to collapse
Never dropped before
KyleLee088 said:
Never dropped before
Click to expand...
Click to collapse
I wouldn't worry about it then. If pics are fine.
Sent from my SM-N960U1 using Tapatalk
So, any news on this? I have the same problem, never dropped the phone but have this rattling sound, and it never seems to finish focus. Either in Live Focus or over 2.0x zoom pics in auto mode.
I will send it over for repair, but don't know how much will cost or take to fix it... Any news about that.?
I have this issue as well (unlocked model).
I had a similar issue on my note 5 (that model also produced a "buzzing" noise as the OIS mechanical, possibly MEMS based, system itself stabilized).
My Note 9 does this as well, consistent with the behavior in this thread and reported elsewhere on the internet . There are plenty of Youtube videos that accurately reproduce the problem.
It seems to be a common problem, although I admit I did not notice it when I first started using my phone.
I admit, the first time I noticed it was after a moderate drop. I have a rugged case (a Supcase, one of only a handful of rugged Note 9 cases that come with a built in screen protector).
I dropped the phone from 2~3 feet, and the phone landed on or near the corner, meaning it translated a lot of the impulse of the impact into the phone and the case's chassis.
That was when I first noticed the rattling. I picked up the phone and shook it to hear if there was anything wrong and noticed the rattling. It may be that this was simply the first time I actually noticed the noise and that it was always there, but its also possible that the impact of that fall caused some component of the OIS system to come loose or break.
It would be nice to hear from Samsung about this.
To reiterate:
i noticed this on my super old Note 5. Same exact sort of behavior with the camera, although that one produced the known buzzing/hissing noise associated with the OIS system, itself, stabilizing (also a visible distortion in the image displayed as the system came into balance).
My suspicion is that this is probably similar to the problem with the Note 5. Annoying. Odd for a flagship. Scary. Especially considering the price. AND.... critically.... possibly something that may become worse over time.
No obvious functionality issues.
One thing that might help would be an app or service that will provide a more thorough diagnostic of the camera sensor. Whatever that entails. Running all systems through their range of calibration and functionality to detect any problems.
Given the IP68 rating, I would be surprised if a drop from 2-3 feet with a known quantity rugged case would not be a warranty issue if the camera were damaged in some way.
my biggest concern is that if the, presumably OIS system, is allowed to wobble around to an extent that *sounds* like movement on the order of ~0.5-1.0 mm (which is miles of movement in this type of application), will this result in long term damage. If, every time I take a step, the sensor is wobbling back and forth.... 10s or hundreds of thousands of times... up and down every time I jump in and out of my car (I literally jump, its a big vehicle).... will these things reduce the lifespan of the camera as a result of this "looseness"?
On a side note if you did not buy your Note 9 from Samsung.com directly you cannot ever forever sign up for Samsung Premium care.
They absolutely will not, under any circumstances, allow you to sign up for their premium insurance plan, even if you purchased the device from Att or Verizon or T-mobile.... Even if you bought it yesterday. Even if you go to Best Buy and let someone look at the pone and verify that its not damaged.
no possibility. So its 100% Asurion and the warranty.
If you have ever tried to replace a Note with Asurion, you know that they typically do not provide direct replacements. Instead they will provide you with the newest top-tier S-phone. Either because they don't ever have enough refurb Note devices, or because the Note is too expensive, wholesale. Even Samsung has had issues with Note replacements through warranty or insurance.
I sent mine off to Samsung and should have it back this week. They didn’t really ask any questions or seem very concerned, but I rarely get anyone that can speak or understand English. Their lack of concern and customer service throughout this issue has been very disappointing.
Sent from my iPhone using Tapatalk
Got an email yesterday saying that my repair was complete and device has shipped. This is what they included in the email:
Original Problem:
MENU / COMMON APPLICATION ( NATIVE) - CAMERA / VIDEO - QUALITY ISSUES
Problem found:
CAMERA FAILURE
Solution:
REPLACED COMPONENT