While installing Google play updates, including a Motorola update (I think it had already installed by the time this happened), it randomly rebooted. After rebooting, it would get through the boot animation, then to a blank screen. Doing a force reboot did not help, neither did Motorola's instructions for clearing the cache.
So I contacted Motorola via live chat, only to be told to call tier 2 support. Not wanting to actually talk to a person, I persevered. I'm pretty sure the phone was still on but may have been off for a while (can't remember if I force powered it off or it was stuck at the blank screen after booting, but this may be key in fixing it). I then press and held the power button (turning it on or force rebooting), and didn't let it go, holding it throughout the boot animation. After doing so, the "Upgrading android" screen appeared and I breathed a sigh of relief.
So there you go: what I did to fix it, and what you can try if the same problem happens to you.
Turns off after Verizon logo appears
xaos11 said:
While installing Google play updates, including a Motorola update (I think it had already installed by the time this happened), it randomly rebooted. After rebooting, it would get through the boot animation, then to a blank screen. Doing a force reboot did not help, neither did Motorola's instructions for clearing the cache.
So I contacted Motorola via live chat, only to be told to call tier 2 support. Not wanting to actually talk to a person, I persevered. I'm pretty sure the phone was still on but may have been off for a while (can't remember if I force powered it off or it was stuck at the blank screen after booting, but this may be key in fixing it). I then press and held the power button (turning it on or force rebooting), and didn't let it go, holding it throughout the boot animation. After doing so, the "Upgrading android" screen appeared and I breathed a sigh of relief.
So there you go: what I did to fix it, and what you can try if the same problem happens to you.
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I have run into this problem with a few differences. I was using my phone looking at G+ and it just randomly shut off. I chatted Motorola support in which they told me to clear cache which did not work. I just tried your method and that also did not work.
Any other suggestions other than calling for level 2 support?
UPDATE: Just said to hell with it and did a factory reset. All is good now
Hello,
I have searched the forums and cannot find what I am looking for. I have an S5 Sport that has a broken screen and I need to send it back. I want to do a factory hard reset, but I can't see anything. I have follow tutorials online, but it doesn't seem like it has worked. Can someone tell me exactly how to do this? I assume if I pull the battery and put it back in the phone is "off" and doesn't automatically start? From there I am doing the up volume, home, and power. Then I click down volumn (3) times to get to wipe data factory reset. I assume it starts on reboot system now and is 3 clicks to get to wipe. Maybe that is where I am wrong.
Any help much appreciated.
So currently I can boot my phone and it displays the boot screen fine. Once its done loading though I just have black screen. Moto display still works and shows new notifications but if I try to unlock the phone its still just the black screen. I can hold down the power button and the power menu shows up fine. I tried clearing the cache but that didn't help. Before I do a factory reset I thought I might see if any one here had some ideas on solutions.
I have the latest 5.1 OTA update. My phone us unlocked, but not rooted. I tried to hook it up to my computer to see if I could at least grab my files off of it, but while it shows up on my computer I can't access any actual files or directories.
I've tried searching around, but I can't find anyone else with a similar issue. Last night my phone battery ran down to zero (and rather quickly compared to normal usage). I may have ****ed it up by trying to get it to boot and be usable while charging but with the battery only at 1% (I guess with the standard charger an in-use Moto X uses power faster than it can take it from the charger). I tried letting it charge for a few minutes and then letting it boot, but after a couple of minutes of use it would shut down again. I finally gave up and let it charge. I didn't really pay attention to its status, but in the middle of the night when I woke up I booted it before falling back to sleep. Not sure there's a connection to my issue and this or not.
Any ideas on what the cause might be or what I can try to do to remedy the issue without data loss?
Edit: I ended up just doing a factory reset and that worked. Admin can feel free to delete this thread if they want.
This sounds similar to the issue here:
http://forum.xda-developers.com/mot...-screen-to-recover-data-t3168103#post62117413
http://forum.xda-developers.com/moto-x-2014/help/black-screen-boot-t3161110
https://www.reddit.com/r/MotoX/comments/3cf4gr/51_black_screen_after_turning_on/
https://www.reddit.com/r/MotoX/comments/3aqr95/moto_x_2nd_gen_black_screen_after_update/
https://www.reddit.com/r/MotoX/comments/383ej6/black_screen_on_startup/
This is a bug that needs to be reported to Motorola.
I am that guy from the second post, and I wasn't able to recover the phone. Connecting to PC did not do anything. I would like to ask: is it booting with the new boot animation? Or old one? Because mine showed old animation long after the update was sent out, so I'm thinking the update may have tried to apply and failed, thus breaking the phone. Should all efforts fail, your only bet is to boot into recovery (power + volume up when off, volume down, volume up in the option menu (to select recovery), then hold power when Android robot appears, and while holding it down, press the vol up button once to make the list of recovery options appear. Scroll down to wipe data/factory reset, press power to select, then find Yes to confirm. Good luck!
so this just happened
i came back from a trip and took a whoooole lot of photos. when i came back my battery went to zero and device switched off. i charged the phone to 10-20% and switched it on and all i see is blank screen only moto display is working and power off option is showing itself when i hold the power button which is the same problem as yours
havent done any factory reset yet. is there any way to retreive the photos since i dont want to lose them. there are around 600 and all of them are of the trip.
im on 5.1
there are other people too who faced the same problem and all of them are on 5.1 but there is no solution
link :-
https://www.reddit.com/r/MotoX/comme..._after_update/
Mine did this yesterday, although I'm not entirely certain that the battery hit zero percent. The best I could tell from looking through the logs in recovery was that something was trying to update and failed. I suspect that it was a push from Motorola that hosed it. The only way to fix it is to do a factory reset. Once I did that and restored all my apps the battery was draining at a rate of 40% per hour or so. I found that the package access helper was the culprit and rebooted the phone. Post reboot, I immediately noticed that the boot animation and Moto logo had changed from what they had been on 5.0/5.1 (prior to yesterday). I also noticed that some of the widgets I hadn't reconfigured after the reset were now back. Weird indeed.
Anyway, I have to agree with the others that this is a very bad bug, that needs to be fixed. I am cautiously optimistic that the factory reset has cured it but we'll see. Based on my experience with this phone so far and the sale of Moto to Lenovo, this will be my last Moto phone.
I am having the exact same issue. Has anybody had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a bunch people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?
please help my phone is acting possessed. When i press the unlock, the phone starts acting as if i am touching the screen everywhere. It unlicks itself and starts open apps closing them opening different apps and when i press the back button two or three more things open. I have factory reset the phone three times and still nothing. Please help!!
Factory reset & wipe cache & davlik cache. It might work & might not.
Sent from my SAMSUNG-SM-G870A using Tapatalk
Sounds like a hardware issue since factory reset isn't fixing it.
Mine was rooted with Kingroot. I did a factory reset, but now the home screen is completely blank and I can't access any apps. I can access Settings, but that's it. I tried the thing where you touch and hold the home screen for a minute to bring up a menu, but that didn't do anything either. Thanks in advance for any help.