Old HTC One M7 screen bowing out suddenly. - One (M7) Q&A, Help & Troubleshooting

I've had an HTC One M7 since september 2013. I've replaced it with an LG G4 last July, but it remained in use for extra game accounts (mostly Clash of Clans) and has sat on my desk in its otterbox for the last 7 months and has not left that desk or been used for anything else but those games. This phone has never been dropped, either.
Tonight, I was dropping trophies on this clash of clans account when I suddenly noticed an orange discoloration on the lower left portion of the screen. It persisted when I hit home and navigated other screens. Puzzled, I looked closer and noticed the screen is bowing out. I can see a small gap starting to form at the center between the glass and the phone's bezel. I can even push it down a little and it comes back up. I took it out of its case and it looks pretty bad.
I have no idea what's causing it to do this suddenly, I haven't mishandled the phone ever. Even worse so, what would cause this if the phone has been pretty much sitting in one place for 7 months? Some basic googling about the problem reveals that this can happen if the battery is swelling. The phone DOES get really hot when I play any game on it, but it always was this way... HTC One M7 seems to be a heat generator. Could my battery actually be swelling? Is there an easy way to tell that this is the reason, and not just the screen's glue wearing off or whatever they used to keep it in the bezel? From what I understand, this phone's battery could explode and either harm me or set fire to my area. I have taken it off the battery charger and turned the phone off and plan to leave it that way until I figure out what's going on.
This HTC One was bought from an AT&T store and was a part of my plan with them, and I'm using its original charging cable. I have run a battery statistics app on the phone and it claims to be in good health, though the operating temperature was kinda high, at 114 F. But do keep in mind I was just running a game moments before.
Can anyone help shed light on how I can figure out what's wrong and possibly fix it? Given the HTC One doesn't have a removable battery, I'm guessing I am down one android device and thus no longer have a unique device to maintain the game accounts... I don't know what to do, or how worried I should be about this.

Hi,
The battery is replaceable, it's just a pain and will take a bit of research and time. I've replaced the screen and battery on mine with no damage whatsoever to the case.
I have a new camera and top speaker waiting to go into my m7 now as I have the purple tint and fuzzy audio issues. My m7 is a Frankenstein phone as it is due to a black front and silver back.
Check out the various you tube videos on tear down. You will have to dissemble the entire phone as the battery is behind the screen. I found you need a guitar pick a Philips 00 screwdriver (I think that's the size) and a plastic pry tool. If your phone is glued shut then work in the pick and wait a few minutes then work it in a little further. The glue seems to release with no damage if you let it slowly separate under slight pressure and don't force it.
If it's your battery that's swelling then I'd hold off using it. Lithium batteries are scary when they malfunction.
Good luck!
Sent from my HTC One using XDA Free mobile app

Related

[Q] Water Damage

Hi, this is my first post. I am a regular reader, and recently bought the Incredible S.
I was out to watch a concert (open air) today, and it started pouring. I quickly switched off the phone.
I got back home, and restarted, but had some issues. There is this thin de-coloration at the bottom of the screen (as if water has seeped in), the four touch-buttons (home,menu etc) below the screen constantly flicker. The entire screen is flickering a little, and appears slightly dim.
I haven't tried calling, or using any other feature. At the moment, I have pulled the battery, sdcard and sim out, and kept the phone in a rice bowl.
So, the questions are:
(1) I am planning to restart the phone after 24 hrs. Is that fine?
(2) The damage - is it permanent, or have others with similar damages experienced reversing.
(3) Where is the water damage mark on the inc-s. (the one that is supposed to go from white to red)
Thanks a lot in advance
Dont swich on the phone!!!.
immediately remove the battery.
Place it on warm spot and wait at least 1 week. (not to hot).
Or..
If you have a ultrasonic cleaning bath, put it in there for 10 min, blow it dry with compressed air and then wait a week.
Good luck.
From Nameit's HTC Incredible s using XDA app!
Well, I kept the phone in a rice box for two days, and now it works as new
For prevention, I now a carry a small plastic pouch in my wallet. If caught in rain, I plan to slip the phone in the pouch.
I still couldn't locate the water damage indicator/sticker though.
the rice trick really works.
lol
good for u cos switching the phone on after contact with water could be the easiest way to fry it
lucky ol' chap you are sir !
especially considering the frying.

Please help me solve this once and for all....

I'm going to put short sentences for quickness
Bought N6 off Mobile Phones Direct. Good service. No issues.
Phone charger starts whittling.
Motorola replace charger.
Phone slowly develops symptoms of dodgy battery within 6 weeks:
Expanding battery, case pulling away, red hot charging and draining fast.
After lots of liaison with Motorola who did their best to suggest it was my apo usage they eventually take it for repair. I sent it off ' immaculate ' apart from the fault.
Despite me sending loads of documented online proof that devices like this are being replaced, the Phone comes back 'repaired' not replaced which disappointed me.
Any way I get it back a week later, and initially the phone seems better; apparently it's had a new back and battery.
However I noticed the back was not flush. About .5mm out in alignment and its slightly raised.
In addition, the phone battery gets up to 40 odd degrees when charging and at times it's not pleasant to touch, it's that hot when charging. This is how it all started in the first place!
They've offfered to take it back 'again' and do a ' sort this once and for all ' repair.
I just feel hard done by here. The phone was brand spankers in April and 3 months down the line it's in for a second repair and Motorola aren't even considering replacing this obviously dodgy handset.
If this second repair isn't perfect and working satisfactorily, surely I have some sort of legal rights here to demand a replacement under the not fit for purpose sales of goods act ?
Xperia23 said:
In addition, the phone battery gets up to 40 odd degrees when charging and at times it's not pleasant to touch, it's that hot when charging. This is how it all started in the first place!
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Click to collapse
40C, you do realize that a human body on average is at 37C?? 40C isnt even close to being considered hot. when charging, 40C can be considered cool, not hot. lol.
Yeh I realise this I'm just saying that the CPU temp app suggests that temp, but to touch the phone is red hot. Like a cup of tea after its been sat for 10 mins Max.
Thanks for the condescending tone though.
Red Hot suggests burning your skin off. Red Hot would melt the device.
The device is going to get somewhat hot. Not red hot as you suggest.
If that were the case, you would easily be able to separate the glass from the LCD and also pull the LCD from the frame.
Xperia23 said:
Yeh I realise this I'm just saying that the CPU temp app suggests that temp, but to touch the phone is red hot. Like a cup of tea after its been sat for 10 mins Max.
Thanks for the condescending tone though.
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Click to collapse
unfortunately, feel isnt an accurate way to discuss temperature. all feel does is show you whats warmer or cooler than what you are feeling with. and that has nothing to do with my tone towards your issie, it just is what it is. i read people complaining constantly that their phone reaches 40C(lol). well, guess what, it can get much hotter normally, up to 100C, thats 212F, or the boiling point of water.
i feel bad for you about your issue, but that happens. but 40C when charging has nothing to do with it.
I'd send it back for the second look-see, since you feel that the back is out of alignment (picture, please?)
I'd offer that the heat issue doesn't seem extreme for a phone, depending upon how it's being charged (e.g., fast charge). Also, do you keep this in any sort of case, perhaps?
I've actually never used the Motorola charger, instead I use a USB 99% of the time. I do recall reading about battery issues with a minority of folks who used the fast charger, so perhaps that's what you initially hit?
- ooofest
For starters the app might be inaccurate but all I know is the phone to touch is considerably hot. Heat kills battery life or increases degradation so therefore it won't be long at this rate, before I need another new battery. My point is this is how it all started and its starting again. Motorola seem quite happy to keep repairing. My simple question was where you feel I stand before claiming unfit for purpose. In a 2 year contract I expect the phone to be reliable but i have no trust in this device. I'll send it back see what they do. Probably another case and send it back.
Xperia23 said:
For starters the app might be inaccurate but all I know is the phone to touch is considerably hot. Heat kills battery life or increases degradation so therefore it won't be long at this rate, before I need another new battery. My point is this is how it all started and its starting again. Motorola seem quite happy to keep repairing. My simple question was where you feel I stand before claiming unfit for purpose. In a 2 year contract I expect the phone to be reliable but i have no trust in this device. I'll send it back see what they do. Probably another case and send it back.
Click to expand...
Click to collapse
and unfortunately, touch does not give you a temperature reading. ok, try this experiment, itll show you about touch and temperature. get 3 glasses of water, one cold, one hot, and one room temperature. put your left hand in tbe cold water and your right hnd in the hot water. keep them there for about 3 minutes. then take out both hands and put both hands into the room temp water. your left hand, which was in cold water, will now feel warm. and your right hand, which was in hot water, will now feel cool. yet they both are in the same temp water.
anyways, send it back, and a hope for a better future from me to you
Right.....Thanks for that. However I know the difference from a phone thats warm to touch and overheating. I expect warm, but I know the phone should be getting this hot, end of. I'm not the only one as well with this issue... Just do a google search. See for yourself. Clearly im pissin in the wind here.
Xperia23 said:
Right.....Thanks for that. However I know the difference from a phone thats warm to touch and overheating. I expect warm, but I know the phone should be getting this hot, end of. I'm not the only one as well with this issue... Just do a google search. See for yourself. Clearly im pissin in the wind here.
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Click to collapse
battery bloating, no you weren't the only one. with a heat issue, you are. sure, you can google and find people that think they have heat issues with the device, but in reality, the issue is in their heads.
Like you said pissing in the wind. Good luck getting help just ridiculed
Mobile Phone Direct in the end replaced - as I was told it fell to the retailer regardless of 28 days or not, if its within 6 months in the UK it falls to the retailer in cases like mine with faulty products. In the end, after sending the phone off to the retailer, they replaced it with a new one one, no issues - took long to get there, but I did in the end.
The new one was perfect throughout my contract. Not a single overheating issue - although it did get warm when charging (nothing like before) and the battery and back cover remain fine.

Xperia Z1 dies at 70% battery and overheats like crazy

Guys, I need help. I'm not sure of this problem is specifically due to software or hardware but it's very annoying since I have to be by the charger all day. The phone goes from 100 to 70% within like 45 minutes and then dies and when I try to turn it on, the red notification light flashes 3 times.
And the phone overheats so much it's not even funny, sometimes even while in standby with absolutely nothing happening. Help please.
Try to recalibrate your battery with a play store app it can help
1) try to flash stock sw with complete wipe of data
2) if that won't help then you'll have to go to some service center - a friend of mine had a similar problem with Xperia Z and some serviceman told him that the phone was a bit damaged with water, so they cleaned it up (don't ask me how though ..)
Griffonaay said:
Guys, I need help. I'm not sure of this problem is specifically due to software or hardware but it's very annoying since I have to be by the charger all day. The phone goes from 100 to 70% within like 45 minutes and then dies and when I try to turn it on, the red notification light flashes 3 times.
And the phone overheats so much it's not even funny, sometimes even while in standby with absolutely nothing happening. Help please.
Click to expand...
Click to collapse
I had the exact same problem, except my phone died around 85%.
Replace the battery. The battery in there is made pretty cheap (also made in China); cheap batteries usually have a ton of flaws. I suggest you replace it yourself to lower the costs. Make sure you buy the right equipment too (battery, sticker adhesive glue, spudger tools, hexagonal screw driver (T5 or T6), heatgun/hair dry, guitar pick, suction cup, back cover is optional; I already had a heatgun so the whole thing costed me around $30). Look on YouTube, there's a guide of how to replace it.
kentexcitebot said:
I had the exact same problem, except my phone died around 85%.
Replace the battery. The battery in there is made pretty cheap (also made in China); cheap batteries usually have a ton of flaws. I suggest you replace it yourself to lower the costs. Make sure you buy the right equipment too (battery, sticker adhesive glue, spudger tools, hexagonal screw driver (T5 or T6), heatgun/hair dry, guitar pick, suction cup, back cover is optional; I already had a heatgun so the whole thing costed me around $30). Look on YouTube, there's a guide of how to replace it.
Click to expand...
Click to collapse
Agreed.
My phone died at 50%, not much as you but it happened when i use it for 1 year only.
The only way to fix this problem is replace a battery.
Sent from my C6903 using Tapatalk

What screen replacement do I need?

My Nexus 6 fell and the display broke. Not the screen but the display. The scratch's are inside. My device still works but I can't see anything and the touchscreen doesn't work.
What display/screen replacement should I buy?
I was thinking on buying this one: http://articulo.mercadolibre.com.mx/MLM-576031511-pantalla-touch-marco-motorola-nexus-6-_JM
Please check the link and tell me if it's the right thing to buy. Thanks in advance.
A pic of how it looks:
That's the right one.
That replacement has the frame too, if you want to save money and your frame is still in good condition you can just remove the existing frame from the broken screen, no need to worry about hurting the display as it's already broken so just break it loose, in pieces if you have to lol. Then just get one without a frame, just be sure to check the descriptions to be sure they include adhesive tape pre-applied or get a roll of 2mm 3M double-sided adhesive tape for $2 and do it yourself. While your at it you can also use the tape to re-secure your back cover after removing it if it needs any.
::EDIT::
Here is an example of one without a frame:
https://www.amazon.com/gp/aw/d/B00X...eywords=nexus+6+replacement+screen&th=1&psc=1
That seller it's a $40 difference in price without the frame. Also note how the speaker grills are attached to the frame, NOT the AMOLED. Keep that in mind when taking off your broken screen from the frame. If you are unsure if you can do it and feel safer just getting it with the frame, take 10 minutes before ordering and just try to seperate the broken AMOLED from the frame, if you succeed and find it by looking at it just how the new AMOLED panel would attach to the old frame then save $40 and get just the panel, it's already broken, might as well give it a shot, if you don't think you can attach the new panel to the frame yourself after removing the broken panel, order the one with the frame. ?
Thanks guys. I've got some more questions.
What process should I follow to replace the screen, should I dissemble everything? Any video tutorial you would recommend?
And, I've noticed that the phone doesn't heat up when I charge it as it did before (I have a Turbocharger), is the device ok? Is it normal that it doesn't heats up?
It's normal to have it not heat up when charging. Mine doesn't.
Jerryrig Everything has a good teardown video you can use.
What seems weird to me is that the phone usually heated up even if i wasn't using it (I guess fast charge) but now it doesn't.
Is there a way to know if it's charging or know the battery level other than looking and the screen? Because I can't see anything.
You should let the battery completely discharge, so the device turns off. That will help to prevent electrical damage to the components when you are disassembling the phone.
Letting the battery drain to zero is bad for the battery, for one. For two, the battery will be one of the first things disconnected, thus there will be no component damage.
Isley_ said:
What seems weird to me is that the phone usually heated up even if i wasn't using it (I guess fast charge) but now it doesn't.
Is there a way to know if it's charging or know the battery level other than looking and the screen? Because I can't see anything.
Click to expand...
Click to collapse
Typed up a long response then posted and ticket was expired lol. All I can think of right now is the phone still works, just can't see anything. Let the battery die, call the phone to see if it's dead or rings/vibrates. After it's dead plug her back up and see if she starts, can call again to check if it's in fact booted into Android. Maybe someone else can think of a better way, I take it you don't have the LED enabled for charging so that sucks. Like the previous poster said, it is not advised to let the battery drain 100%, one time however won't hurt, just don't do it repeatably. Hope you successfully get her up and running again I still have my pre-order Nexus 6, never a screen protector, just a Seidio Dilex Pro case and not a scratch on the beauty, someone needs to make a SD 835 phone with dual front facing speakers before I upgrade!
LaGgY_42o said:
Typed up a long response then posted and ticket was expired lol. All I can think of right now is the phone still works, just can't see anything. Let the battery die, call the phone to see if it's dead or rings/vibrates. After it's dead plug her back up and see if she starts, can call again to check if it's in fact booted into Android. Maybe someone else can think of a better way, I take it you don't have the LED enabled for charging so that sucks. Like the previous poster said, it is not advised to let the battery drain 100%, one time however won't hurt, just don't do it repeatably. Hope you successfully get her up and running again I still have my pre-order Nexus 6, never a screen protector, just a Seidio Dilex Pro case and not a scratch on the beauty, someone needs to make a SD 835 phone with dual front facing speakers before I upgrade!
Click to expand...
Click to collapse
Try iFixIt https://www.ifixit.com/Guide/Nexus+6+Display+Assembly+Replacement/36090
These fine people are in the town where I live and have very through tutorials. They are also involved in the political battles to allow user repair rights for everything you can imagine, and then some. :highfive:

nexus 6 speaker phone issue still going on and sudden shutdowns

Just out of curiosity has anyone able to find a fix for this issues as well any flashable Zips out there? I've been having this phone for a very long time even though I still can't resolve my issues with the noice on the top speaker as well with the sudden shut down when on 40% to 30% gets me frustrated but I still love my Nexus 6 I wish there was a fix these issue I can't send mine for repair since it expired of the warranty!
Your issues with the speakerphone and sudden shutdowns are unrelated. The speakerphone issue was fixed some time ago in custom ROMs, and if I recall correctly was never present in stock. Your shutdown issue is because your battery is worn out. You'll need to replace it.
Yep, bad battery, had to replace mine at the start of the year, if it's at 30-40% don't expect much more out of it, the battery can't put out the required voltage the system needs to hit clock speeds. Could limit clock speeds for a very temp fix if desperate lol.
Far as the battery goes, my advice is get one that's already bent into shape / curved. I made the mistake of getting a flat one and had to curve it myself which is basically impossible. Turns out the funny thing with the Nexus 6 is the shape of the battery fully dictates the shape of the midframe, if it's not perfect then the midframe bends to match the battery not the other way around, and you can imagine what this does to the entire phone since having a warped midframe + battery will make the entire device to fit the same form. Sitting mine on a level surface it is clear it is no longer straight. I've tried to redo it many times but repeatedly bending a battery is not very advisable :-/ lol.
LaGgY_42o said:
Yep, bad battery, had to replace mine at the start of the year, if it's at 30-40% don't expect much more out of it, the battery can't put out the required voltage the system needs to hit clock speeds. Could limit clock speeds for a very temp fix if desperate lol.
Far as the battery goes, my advice is get one that's already bent into shape / curved. I made the mistake of getting a flat one and had to curve it myself which is basically impossible. Turns out the funny thing with the Nexus 6 is the shape of the battery fully dictates the shape of the midframe, if it's not perfect then the midframe bends to match the battery not the other way around, and you can imagine what this does to the entire phone since having a warped midframe + battery will make the entire device to fit the same form. Sitting mine on a level surface it is clear it is no longer straight. I've tried to redo it many times but repeatedly bending a battery is not very advisable :-/ lol.
Click to expand...
Click to collapse
Ah alright thanks for the advice I had mine for a long time and it hasn't been doing that and now I noticed the speaker crackle and sudden shut downs even when playing Clash of clans I hear static on the top speaker and it shuts down :/ making me annoyed it's settled that I'll replace my battery I don't want to get a new phone just yet because I surely do love the N6! It's one of my all time favorite Phablet!

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