I'm going to put short sentences for quickness
Bought N6 off Mobile Phones Direct. Good service. No issues.
Phone charger starts whittling.
Motorola replace charger.
Phone slowly develops symptoms of dodgy battery within 6 weeks:
Expanding battery, case pulling away, red hot charging and draining fast.
After lots of liaison with Motorola who did their best to suggest it was my apo usage they eventually take it for repair. I sent it off ' immaculate ' apart from the fault.
Despite me sending loads of documented online proof that devices like this are being replaced, the Phone comes back 'repaired' not replaced which disappointed me.
Any way I get it back a week later, and initially the phone seems better; apparently it's had a new back and battery.
However I noticed the back was not flush. About .5mm out in alignment and its slightly raised.
In addition, the phone battery gets up to 40 odd degrees when charging and at times it's not pleasant to touch, it's that hot when charging. This is how it all started in the first place!
They've offfered to take it back 'again' and do a ' sort this once and for all ' repair.
I just feel hard done by here. The phone was brand spankers in April and 3 months down the line it's in for a second repair and Motorola aren't even considering replacing this obviously dodgy handset.
If this second repair isn't perfect and working satisfactorily, surely I have some sort of legal rights here to demand a replacement under the not fit for purpose sales of goods act ?
Xperia23 said:
In addition, the phone battery gets up to 40 odd degrees when charging and at times it's not pleasant to touch, it's that hot when charging. This is how it all started in the first place!
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40C, you do realize that a human body on average is at 37C?? 40C isnt even close to being considered hot. when charging, 40C can be considered cool, not hot. lol.
Yeh I realise this I'm just saying that the CPU temp app suggests that temp, but to touch the phone is red hot. Like a cup of tea after its been sat for 10 mins Max.
Thanks for the condescending tone though.
Red Hot suggests burning your skin off. Red Hot would melt the device.
The device is going to get somewhat hot. Not red hot as you suggest.
If that were the case, you would easily be able to separate the glass from the LCD and also pull the LCD from the frame.
Xperia23 said:
Yeh I realise this I'm just saying that the CPU temp app suggests that temp, but to touch the phone is red hot. Like a cup of tea after its been sat for 10 mins Max.
Thanks for the condescending tone though.
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unfortunately, feel isnt an accurate way to discuss temperature. all feel does is show you whats warmer or cooler than what you are feeling with. and that has nothing to do with my tone towards your issie, it just is what it is. i read people complaining constantly that their phone reaches 40C(lol). well, guess what, it can get much hotter normally, up to 100C, thats 212F, or the boiling point of water.
i feel bad for you about your issue, but that happens. but 40C when charging has nothing to do with it.
I'd send it back for the second look-see, since you feel that the back is out of alignment (picture, please?)
I'd offer that the heat issue doesn't seem extreme for a phone, depending upon how it's being charged (e.g., fast charge). Also, do you keep this in any sort of case, perhaps?
I've actually never used the Motorola charger, instead I use a USB 99% of the time. I do recall reading about battery issues with a minority of folks who used the fast charger, so perhaps that's what you initially hit?
- ooofest
For starters the app might be inaccurate but all I know is the phone to touch is considerably hot. Heat kills battery life or increases degradation so therefore it won't be long at this rate, before I need another new battery. My point is this is how it all started and its starting again. Motorola seem quite happy to keep repairing. My simple question was where you feel I stand before claiming unfit for purpose. In a 2 year contract I expect the phone to be reliable but i have no trust in this device. I'll send it back see what they do. Probably another case and send it back.
Xperia23 said:
For starters the app might be inaccurate but all I know is the phone to touch is considerably hot. Heat kills battery life or increases degradation so therefore it won't be long at this rate, before I need another new battery. My point is this is how it all started and its starting again. Motorola seem quite happy to keep repairing. My simple question was where you feel I stand before claiming unfit for purpose. In a 2 year contract I expect the phone to be reliable but i have no trust in this device. I'll send it back see what they do. Probably another case and send it back.
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and unfortunately, touch does not give you a temperature reading. ok, try this experiment, itll show you about touch and temperature. get 3 glasses of water, one cold, one hot, and one room temperature. put your left hand in tbe cold water and your right hnd in the hot water. keep them there for about 3 minutes. then take out both hands and put both hands into the room temp water. your left hand, which was in cold water, will now feel warm. and your right hand, which was in hot water, will now feel cool. yet they both are in the same temp water.
anyways, send it back, and a hope for a better future from me to you
Right.....Thanks for that. However I know the difference from a phone thats warm to touch and overheating. I expect warm, but I know the phone should be getting this hot, end of. I'm not the only one as well with this issue... Just do a google search. See for yourself. Clearly im pissin in the wind here.
Xperia23 said:
Right.....Thanks for that. However I know the difference from a phone thats warm to touch and overheating. I expect warm, but I know the phone should be getting this hot, end of. I'm not the only one as well with this issue... Just do a google search. See for yourself. Clearly im pissin in the wind here.
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battery bloating, no you weren't the only one. with a heat issue, you are. sure, you can google and find people that think they have heat issues with the device, but in reality, the issue is in their heads.
Like you said pissing in the wind. Good luck getting help just ridiculed
Mobile Phone Direct in the end replaced - as I was told it fell to the retailer regardless of 28 days or not, if its within 6 months in the UK it falls to the retailer in cases like mine with faulty products. In the end, after sending the phone off to the retailer, they replaced it with a new one one, no issues - took long to get there, but I did in the end.
The new one was perfect throughout my contract. Not a single overheating issue - although it did get warm when charging (nothing like before) and the battery and back cover remain fine.
Related
Just wanting to hear what everybody has experienced for device temperature so far. When I was setting my phone up I noticed it got almost unbearably hot (to the point it was making the palm of my hand sweat and the metal edge on the power button was pretty hot). Now mind you this was while restoring from my previous device and getting it set up, but I still feel like this might have been abnormal and want to see what everybody else has noticed so far.
My phone was getting pretty warm during the set up process. To the point where I had to set it down. But after the three days I have had it, it has never came close to the same temperature since.
Yup.. Mine gets really warm on the right side when I use it heavy..
Mine also got very hot during setup, mostly on the right side next to the camera. But since setup it's stayed relatively cool. Had it for a couple of days.
Mine gets warm when I make a Google Hangouts voice call on LTE. Gets hot within just a minute or two. To the point I cant touch it to my face... Battery drain is quite intense as well. This is the first phone I've had that got so warm while during a hangouts call.
Just Got my s6 edge a few hours ago and IT is extreme hot. During setting up i needed to take breaks because i couldnt hold in any longer. Lets See tomorrow.
Mine got really hot too. I found a fix though. Stop taking dirty to it.
I know we all hope this is normal...but heat is BAD for electronic components! Thus the need for fans inside PC's and Laptops! Many have now come to the conclusion that heat is what's causing the screen to stop rotating due to toasting the accelerometer/gyroscope. I have also read about the phone getting very hot when using GPS. Warm is one thing...but too hot to hold in your hand is a much bigger problem. I would be surprised if Samsung or the carriers come out with a fix for this issue as it would mean slowing the CPU down, or killing fast charging.
mjs2011 said:
Mine got really hot too. I found a fix though. Stop taking dirty to it.
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Lol. I find that mine gets hot when rubbing it's curves. But each phone is different.
(for the humor challenged the above was a joke)
I've had an HTC One M7 since september 2013. I've replaced it with an LG G4 last July, but it remained in use for extra game accounts (mostly Clash of Clans) and has sat on my desk in its otterbox for the last 7 months and has not left that desk or been used for anything else but those games. This phone has never been dropped, either.
Tonight, I was dropping trophies on this clash of clans account when I suddenly noticed an orange discoloration on the lower left portion of the screen. It persisted when I hit home and navigated other screens. Puzzled, I looked closer and noticed the screen is bowing out. I can see a small gap starting to form at the center between the glass and the phone's bezel. I can even push it down a little and it comes back up. I took it out of its case and it looks pretty bad.
I have no idea what's causing it to do this suddenly, I haven't mishandled the phone ever. Even worse so, what would cause this if the phone has been pretty much sitting in one place for 7 months? Some basic googling about the problem reveals that this can happen if the battery is swelling. The phone DOES get really hot when I play any game on it, but it always was this way... HTC One M7 seems to be a heat generator. Could my battery actually be swelling? Is there an easy way to tell that this is the reason, and not just the screen's glue wearing off or whatever they used to keep it in the bezel? From what I understand, this phone's battery could explode and either harm me or set fire to my area. I have taken it off the battery charger and turned the phone off and plan to leave it that way until I figure out what's going on.
This HTC One was bought from an AT&T store and was a part of my plan with them, and I'm using its original charging cable. I have run a battery statistics app on the phone and it claims to be in good health, though the operating temperature was kinda high, at 114 F. But do keep in mind I was just running a game moments before.
Can anyone help shed light on how I can figure out what's wrong and possibly fix it? Given the HTC One doesn't have a removable battery, I'm guessing I am down one android device and thus no longer have a unique device to maintain the game accounts... I don't know what to do, or how worried I should be about this.
Hi,
The battery is replaceable, it's just a pain and will take a bit of research and time. I've replaced the screen and battery on mine with no damage whatsoever to the case.
I have a new camera and top speaker waiting to go into my m7 now as I have the purple tint and fuzzy audio issues. My m7 is a Frankenstein phone as it is due to a black front and silver back.
Check out the various you tube videos on tear down. You will have to dissemble the entire phone as the battery is behind the screen. I found you need a guitar pick a Philips 00 screwdriver (I think that's the size) and a plastic pry tool. If your phone is glued shut then work in the pick and wait a few minutes then work it in a little further. The glue seems to release with no damage if you let it slowly separate under slight pressure and don't force it.
If it's your battery that's swelling then I'd hold off using it. Lithium batteries are scary when they malfunction.
Good luck!
Sent from my HTC One using XDA Free mobile app
Guys, I need help. I'm not sure of this problem is specifically due to software or hardware but it's very annoying since I have to be by the charger all day. The phone goes from 100 to 70% within like 45 minutes and then dies and when I try to turn it on, the red notification light flashes 3 times.
And the phone overheats so much it's not even funny, sometimes even while in standby with absolutely nothing happening. Help please.
Try to recalibrate your battery with a play store app it can help
1) try to flash stock sw with complete wipe of data
2) if that won't help then you'll have to go to some service center - a friend of mine had a similar problem with Xperia Z and some serviceman told him that the phone was a bit damaged with water, so they cleaned it up (don't ask me how though ..)
Griffonaay said:
Guys, I need help. I'm not sure of this problem is specifically due to software or hardware but it's very annoying since I have to be by the charger all day. The phone goes from 100 to 70% within like 45 minutes and then dies and when I try to turn it on, the red notification light flashes 3 times.
And the phone overheats so much it's not even funny, sometimes even while in standby with absolutely nothing happening. Help please.
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I had the exact same problem, except my phone died around 85%.
Replace the battery. The battery in there is made pretty cheap (also made in China); cheap batteries usually have a ton of flaws. I suggest you replace it yourself to lower the costs. Make sure you buy the right equipment too (battery, sticker adhesive glue, spudger tools, hexagonal screw driver (T5 or T6), heatgun/hair dry, guitar pick, suction cup, back cover is optional; I already had a heatgun so the whole thing costed me around $30). Look on YouTube, there's a guide of how to replace it.
kentexcitebot said:
I had the exact same problem, except my phone died around 85%.
Replace the battery. The battery in there is made pretty cheap (also made in China); cheap batteries usually have a ton of flaws. I suggest you replace it yourself to lower the costs. Make sure you buy the right equipment too (battery, sticker adhesive glue, spudger tools, hexagonal screw driver (T5 or T6), heatgun/hair dry, guitar pick, suction cup, back cover is optional; I already had a heatgun so the whole thing costed me around $30). Look on YouTube, there's a guide of how to replace it.
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Agreed.
My phone died at 50%, not much as you but it happened when i use it for 1 year only.
The only way to fix this problem is replace a battery.
Sent from my C6903 using Tapatalk
Just out of curiosity has anyone able to find a fix for this issues as well any flashable Zips out there? I've been having this phone for a very long time even though I still can't resolve my issues with the noice on the top speaker as well with the sudden shut down when on 40% to 30% gets me frustrated but I still love my Nexus 6 I wish there was a fix these issue I can't send mine for repair since it expired of the warranty!
Your issues with the speakerphone and sudden shutdowns are unrelated. The speakerphone issue was fixed some time ago in custom ROMs, and if I recall correctly was never present in stock. Your shutdown issue is because your battery is worn out. You'll need to replace it.
Yep, bad battery, had to replace mine at the start of the year, if it's at 30-40% don't expect much more out of it, the battery can't put out the required voltage the system needs to hit clock speeds. Could limit clock speeds for a very temp fix if desperate lol.
Far as the battery goes, my advice is get one that's already bent into shape / curved. I made the mistake of getting a flat one and had to curve it myself which is basically impossible. Turns out the funny thing with the Nexus 6 is the shape of the battery fully dictates the shape of the midframe, if it's not perfect then the midframe bends to match the battery not the other way around, and you can imagine what this does to the entire phone since having a warped midframe + battery will make the entire device to fit the same form. Sitting mine on a level surface it is clear it is no longer straight. I've tried to redo it many times but repeatedly bending a battery is not very advisable :-/ lol.
LaGgY_42o said:
Yep, bad battery, had to replace mine at the start of the year, if it's at 30-40% don't expect much more out of it, the battery can't put out the required voltage the system needs to hit clock speeds. Could limit clock speeds for a very temp fix if desperate lol.
Far as the battery goes, my advice is get one that's already bent into shape / curved. I made the mistake of getting a flat one and had to curve it myself which is basically impossible. Turns out the funny thing with the Nexus 6 is the shape of the battery fully dictates the shape of the midframe, if it's not perfect then the midframe bends to match the battery not the other way around, and you can imagine what this does to the entire phone since having a warped midframe + battery will make the entire device to fit the same form. Sitting mine on a level surface it is clear it is no longer straight. I've tried to redo it many times but repeatedly bending a battery is not very advisable :-/ lol.
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Ah alright thanks for the advice I had mine for a long time and it hasn't been doing that and now I noticed the speaker crackle and sudden shut downs even when playing Clash of clans I hear static on the top speaker and it shuts down :/ making me annoyed it's settled that I'll replace my battery I don't want to get a new phone just yet because I surely do love the N6! It's one of my all time favorite Phablet!
Hi
I am into hill walking and mountaineering. I am finding that my note 8 will shutdown if the temperature is below about -5C and I start the camera to take some pics. Once it's shutdown, it will refuse to start until warmed up, and needs a soft reset. It also comes back with 5% showing in the battery but had 80% at the time of shutdown.
It's rather a pain in the neck. My old Xperia Z5, Z3C and Z1 would do -20C without ever having issues.
I am assuming this is just an annoying 'feature' of Samsung devices rather than a fault.
I am thinking of running a background number crunching app to prevent deep sleep! Samsung is not interested, wondered if others had the same issue. If I stick my old Z5 and the Note 8 in my freezer at -15 for an hour the note 8 shuts down, but the Z5 carries on as normal. Prob down to cheap/nasty battery tech in the note 8.
Nigel
That is interesting. I'm going to northern Japan this Sunday for 3 weeks. It will be snow and freezing cold. I'll report back how my Note 8 works there. I really hope mine won't shutdown when i really need to use it.
veletron said:
Hi
I am into hill walking and mountaineering. I am finding that my note 8 will shutdown if the temperature is below about -5C and I start the camera to take some pics. Once it's shutdown, it will refuse to start until warmed up, and needs a soft reset. It also comes back with 5% showing in the battery but had 80% at the time of shutdown.
It's rather a pain in the neck. My old Xperia Z5, Z3C and Z1 would do -20C without ever having issues.
I am assuming this is just an annoying 'feature' of Samsung devices rather than a fault.
I am thinking of running a background number crunching app to prevent deep sleep! Samsung is not interested, wondered if others had the same issue. If I stick my old Z5 and the Note 8 in my freezer at -15 for an hour the note 8 shuts down, but the Z5 carries on as normal. Prob down to cheap/nasty battery tech in the note 8.
Nigel
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That's a lil concerning -5C = +23F. Last week it was negative -10F here. I was shoveling snow for about an hour, big driveway/sidewalk path aka snowblower needs fixed. I took a few pics and took some calls/text. No shutdowns here. Now at the same time shoveling snow takes a lot of work so maybe my body heat was keeping it warm in pocket.
But at the same time the same could be said about what your doing and body heat idk. We need more people to chime in.
Oh bonus people in hot climates don't be afraid to chime in. Curious how this phone handles the heat. Gets cold here in winter, but really hot and mushy in the summer.
Hi
Mine is not in a pocket, but rather mounted to a chest strap on rucksack so it gets full force of cold and wind - exactly the same as my old Z5 - reason: it is also my GPS for walking and ski-touring. Maybe you can leave yours out in the cold exposed for an hour, then try taking a photo and see if it shuts down?
Nigel
veletron said:
Hi
Mine is not in a pocket, but rather mounted to a chest strap on rucksack so it gets full force of cold and wind - exactly the same as my old Z5 - reason: it is also my GPS for walking and ski-touring. Maybe you can leave yours out in the cold exposed for an hour, then try taking a photo and see if it shuts down?
Nigel
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You could put it in a crown royal bag with a handwarmer. Would probably keep it warm enough. I live just 80 miles south of Canada in the PNW. It was 7 degrees last week. I left my phone in my car for a while and it was fine. It was really cold, but still working.
it's a glass phone. there is nothing under the glass but the components. that's the difference between it and your sony phone. glass is not a great insulator
Aye, might offer a work-around but not a particularly convenient one. I'll be back with Xperia end 2018 when I am due an upgrade. The phone only appears to actually shutdown when the camera is started while its cold. Must be high current draw, causing a voltage drop that gets detected and the device gets shutdown. Love the screen and pen, and camera, moved from Xperia after three separate devices as they looked old fashioned with their HUGE bezels, and refusal to adopt wireless charging.
It was 2 degrees F here in Nashville TN last week, but I stayed indoors and didn't go outside for any length of time to see how my phone would have been affected. Had some friends who went to the Jacksonville/Tennessee football game a couple of weeks ago.........16 degrees; they left early because they couldn't feel their limbs even with multiple hand/foot warmers...............I wonder how they kept their phones warm.
WaxysDargle said:
it's a glass phone. there is nothing under the glass but the components. that's the difference between it and your sony phone. glass is not a great insulator
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Its a glass phone in a heavy duty rubber case that I stuck it in! Both phones have a glass front! The wee bit of alu on the rear of the Z5 vs the glass on the Note 8 should not equate to a 15C difference in the temperature the device can withstand while continuing to function. I suspect the real reason is inferior battery tech vs Sony, and over-zealous low voltage detection and device shutdown.
I note that my Samsung 360cam also shutdown due to the cold this weekend gone, but my GoPro kept working.
Nigel
veletron said:
Its a glass phone in a heavy duty rubber case that I stuck it in! Both phones have a glass front! The wee bit of alu on the rear of the Z5 vs the glass on the Note 8 should not equate to a 15C difference in the temperature the device can withstand while continuing to function. I suspect the real reason is inferior battery tech vs Sony, and over-zealous low voltage detection and device shutdown.
I note that my Samsung 360cam also shutdown due to the cold this weekend gone, but my GoPro kept working.
Nigel
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this could be a result of sammy overcompensating for their note7 debacle last year. the fact that root limits my battery at 80% says a lot.
WaxysDargle said:
this could be a result of sammy overcompensating for their note7 debacle last year. the fact that root limits my battery at 80% says a lot.
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Isn't that 80% thing due to locked bootloader on Snapdragon? Root on Exynos doesn't have 80% issue, so not sure it's related to those Note 7 problems. The camera issue itself might still be though.
sefrcoko said:
Isn't that 80% thing due to locked bootloader on Snapdragon? Root on Exynos doesn't have 80% issue, so not sure it's related to those Note 7 problems. The camera issue itself might still be though.
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you're right, it is due to locked bootloader and the detection of root. it is no mistake that 80% is the cap when rooted. samsung did that on purpose. it started on models released after the note7, which is why i suspect they are weary of battery troubles, and if you root and begin to alter the system, the chances of an incident go up.
what camera issue are you referring to?
veletron said:
Hi
Mine is not in a pocket, but rather mounted to a chest strap on rucksack so it gets full force of cold and wind - exactly the same as my old Z5 - reason: it is also my GPS for walking and ski-touring. Maybe you can leave yours out in the cold exposed for an hour, then try taking a photo and see if it shuts down?
Nigel
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Click to collapse
I will do that for you. I have a porch on my 2nd floor room. We're supposed to get 6-9 inches again this weekend with below temps close to 0 F maybe below. I will leave it out for an hour then try to use it. Probably will have same problem as you I am guessing.
Especially when phone is exposed like you pointed out and no body heat to keep it warm. Like others pointed out which forgot glass sucks for insulation. But at the same time I thought the note had a few layers of glass? The best house windows are double and tripled layers sumtimes more. They offer good insulation.
WaxysDargle said:
you're right, it is due to locked bootloader and the detection of root. it is no mistake that 80% is the cap when rooted. samsung did that on purpose. it started on models released after the note7, which is why i suspect they are weary of battery troubles, and if you root and begin to alter the system, the chances of an incident go up.
what camera issue are you referring to?
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Great, thank you for confirming. The camera issue was the one mentioned by OP regarding trouble in colder temperatures. I just meant that while the 80% battery limit wasn't related to battery concerns or safety measures, I can't say with the same certainty that the camera issue described by OP isn't somehow related to that.
Nick216ohio said:
I will do that for you. I have a porch on my 2nd floor room. We're supposed to get 6-9 inches again this weekend with below temps close to 0 F maybe below. I will leave it out for an hour then try to use it. Probably will have same problem as you I am guessing.
Especially when phone is exposed like you pointed out and no body heat to keep it warm. Like others pointed out which forgot glass sucks for installation. But at the same time I thought the note had a few layers of glass? The best house windows are double and tripled layers sumtimes more. They offer good installation.
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Maybe triple pane windows are made from a special type of glass? Or perhaps the spacing between those layers provides insulation not present on our phones? Not sure, just speculating here...
sefrcoko said:
Great, thank you for confirming. The camera issue was the one mentioned by OP regarding trouble in colder temperatures. I just meant that while the 80% battery limit wasn't related to battery concerns or safety measures, I can't say with the same certainty that the camera issue described by OP isn't somehow related to that.Maybe triple pane windows are made from a special type of glass? Or perhaps the spacing between those layers provides insulation not present on our phones? Not sure, just speculating here...
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Yeah idk crap a bout house windows lol. You're right they're made out of special glass I believe and spacing exists. Would think even few layers of glass would make some difference in phone? But I am no expert on glass and insulation. So I will just shut up lol.
glass,plastic,metal or whatever material wont do any difference in cold weather with prolonged exposer.( case or no case)
if it takes 10 minutes to get to minus 5 or if it take 30 minutes, you still will get there. the question at hand is at what temp does the phone stop( if it acctualy does).
i think this is the data we are looking for.
Little more insight
https://www.google.com/amp/s/amp.usatoday.com/amp/860460001
It happed recently two times with my S9 Plus at around 0C temperature both time battery was above 50% and after restart it was at 2 percent. i don't know why the this happened at this "happy to work" temprature.