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Hey all,
I posted a while ago about my phone having died and only having red flashing lights...I managed to solve that- thanks for you help, but now have a completely different problem.
Since then about a week has passed and approximately every 36 hours the phone seems to crash. When I take out the battery and turn it on again it invariably hangs at the Ericsson logo screen. When I then leave it off for a period of time (between 2 and 12 hours) I either find it starts to work again, or that I'll have the red flashing lights and have to leave it for longer.
When it does start working, it always seem to have been hard reset and I have to go through the set up again.
It's possible heating the battery speeds up how long it takes to start working again (although I've tried it with 2 batteries so I'm not sure why that would work) - and I'm not sure if that is actually the case yet or not anyway.
- It's very frustrating to lose all of my contacts daily, but I don't want to give up on £250 worth of kit... any ideas?
Thanks so much
welbis said:
Hey all,
I posted a while ago about my phone having died and only having red flashing lights...I managed to solve that- thanks for you help, but now have a completely different problem.
Since then about a week has passed and approximately every 36 hours the phone seems to crash. When I take out the battery and turn it on again it invariably hangs at the Ericsson logo screen. When I then leave it off for a period of time (between 2 and 12 hours) I either find it starts to work again, or that I'll have the red flashing lights and have to leave it for longer.
When it does start working, it always seem to have been hard reset and I have to go through the set up again.
It's possible heating the battery speeds up how long it takes to start working again (although I've tried it with 2 batteries so I'm not sure why that would work) - and I'm not sure if that is actually the case yet or not anyway.
- It's very frustrating to lose all of my contacts daily, but I don't want to give up on £250 worth of kit... any ideas?
Thanks so much
Click to expand...
Click to collapse
LOL,
no idea why.
Installed any tweaking software??
Sadly no - and I've tried it with 2 different roms too
welbis said:
Sadly no - and I've tried it with 2 different roms too
Click to expand...
Click to collapse
Heh, don't know.
Maybe some other rom's installation messed up something....
hmm... I faced the same problem...
So.. I did have to send it for repair :S ....
maybe i have the same problem... many roms tried, many soft and hard-reset, but the lifetime cycle of the phone before to re-flash the device is at maximum 1-2 days... now i'm trying the tips about quickgps (maybe could be correlated) on the thread in this forum... but the most probably truth i think that could be an internal memory rom damage... if anyone find a soluzion about this problem via software i'm here...
I seem to be having the same problem.
A week ago i tested the latest roms with winmo 6.5.1, after several roms i settled with a rom with build 23081, enabled htc sense, played around abit and went to bed and put the phone to charge. when i woke and touched the screen, the phone immediately froze.
After removing battery it froze again in SE boot screen and after second removal of battery the phone hard reseted it self.
The phone has been freezing and flashing itself ever sense, sometimes the uptime is minutes sometimes over day.
Currently the phone has survived 3 days without a spontaneous flash, the only difference is that i didn't bother to enable htc sense last time it flashed. So i enabled htc sense once again and will see if the phone survives a day.
ristiisa said:
A week ago i tested the latest roms with winmo 6.5.1, after several roms i settled with a rom with build 23081, enabled htc sense, played around abit and went to bed and put the phone to charge. when i woke and touched the screen, the phone immediately froze.
After removing battery it froze again in SE boot screen and after second removal of battery the phone hard reseted it self.
The phone has been freezing and flashing itself ever sense, sometimes the uptime is minutes sometimes over day.
Currently the phone has survived 3 days without a spontaneous flash, the only difference is that i didn't bother to enable htc sense last time it flashed. So i enabled htc sense once again and will see if the phone survives a day.
Click to expand...
Click to collapse
i had approximatively also the same problem... i'm trying to understand what is the reason of this instable situation... gps location? memory? graphic instance that use HTC sense? is heavy to understand... if anyone could also find the right solution...
was having the same problem tried the method in this thread http://forum.xda-developers.com/showthread.php?t=540290 and it is working on my X1 so far
lebkom said:
was having the same problem tried the method in this thread http://forum.xda-developers.com/showthread.php?t=540290 and it is working on my X1 so far
Click to expand...
Click to collapse
Did the "task 29" do anything?
I tried the method suggested but no change besides hard reset. And the X1 froze about 12h after that...
ristiisa said:
Did the "task 29" do anything?
I tried the method suggested but no change besides hard reset. And the X1 froze about 12h after that...
Click to expand...
Click to collapse
ye mine did it again aswell this morning
i just tried hard reseting then install a stock rom then hardreset again and install a custom rom, will let you know if it works
Do you guys often use Opera Mobile?
Ahah!
Very encouraging to see other people had the same difficulties... and I suppose that it's just a question of making sure a fresh ROM flash works properly.
Sadly mine has reached the stage where it's no longer working for 'a day' before crashing... it's just pretty much dead.
Now I can bring up the tricolour screen if I'm plugged in, the ROM then begins to flash off the memory card, but crashes half way through every time.
I have tried this with 2 batteries, one of which (which I have used once and was working fine but only lasted 2 days before breaking) now does nothing whatsoever. The other lets me get half way through the flash every time.
- I can't send it back on the warranty until I reflash it myself (and I don't have a receipt anyway) so I'm going to go find a high street mobile fixing place and see if they can help.
hardresetting then flashing a stock rom (R3A generic) then hardresetting again then installing custom rom and hardresetting, definately fixed my phone, has been working for more than 2 days now it usually stops in less than 1 day.
FYI - high street phone guys managed to reflash the device for £15....it lasted 4 days but has just died again.
For the last few weeks, my AT&T Note 3 has started randomly rebooting. It can happen when I'm viewing email, when the phone is in my pocket, or even in the middle of the night when it is just sitting recharging. The rebooting is roughly once per day: somedays more than once, other times it can go over 24 hours. The problem seems to have started after I updated to 5.0. I have tried a factory reset, but the problem came back. I called AT&T support and they said that they've had a lot of problems with Samsung devices after the 5..0 roll out, with random rebooting, or the Bluetooth failing, or the WiFi failing. They said that they need to replace the Note 3, but because it is over a year old I must pay $100 for the replacement through Asurion (I have been paying the insurance fee).
Searching on line has not provided much on this problem. Does the AT&T comment make sense? If I need to replace the phone, shouldn't it be for free because the problem was caused by AT&T?
I'd appreciate any comments.
Note that I realize it could be related to an App I use being incompatible with 5.0, but I need to use my phone for work pretty much constantly, so troubleshooting which one (if any) is not practical.
Mine started doing the same thing about a week ago. Till then it was not having any problems with the 5.0 version.
They need to figure out the problem and push out a update. Otherwise it is like they don't care about us, unless we go out every year and buy a new phone !
Problem solved?
After trying a reset and cleaning checking the battery contacts didn't work, I looked for other patterns. It seemed to me that one of the most common times it rebooted was when I checked my email with the K9 email client - something that is always running in the background, and could have caused it to reboot when on charge overnight.
I uninstalled K9 and that didn't help - the phone rebooted after about 9 hours. However, since that reboot it has now gone nearly 48 hours without rebooting. Maybe I was right about K9 and uninstalling it wasn't enough - I should have also manually rebooted the phone.
The phone has been rebooting at random times, sometimes as short as about 5 hours apart and sometimes more than a day apart. It could be that right now I'm at one extreme and it will reboot randomly today. But if it makes it through tomorrow morning without rebooting then K9 was probably the problem.
It has now been over 72 hours since the last reboot, which does suggest that the original problem was the K9 email client, crashing and forcing a reboot on the phone after the Android 5 update.
Problem NOT resolved!
A few minutes ago, roughly 76 hours after the last random reboot, when I thought that the problem was resolved, I heard the reboot tone coming from my phone that was sitting on the table.
So, while removing K9 reduced the frequency of the reboot, it did not solve the underlying problem.
Use Titanium Backup and backup all user apps and data. Factory reset and reflash stock if you want to take the extra step. Use standard Google and Samsung apps for a while. Do not restore accounts or system data automatically. Removing and reconnecting accounts and clear data for an app in app manager are always good quick troubleshooting options. Restore apps as you need them, if you really need them. Favor stability over extraneous features.
.......................................................
Galaxy Note 3 - AT&T (sm-n900a)
Since I removed K9 and rebooted the phone, it has only rebooted randomly once in 5 days: this was at 72 hours, and now it has been up for 65 hours since then. Trying what you suggest would take weeks, given the current frequency of random rebooting. Plus, my phone is used for work constantly - I couldn't get by with just the Samsung and Google apps built into the basic phone image.
For the moment, I will just live with the phone as-is and hope that Samsung issues a new version of 5 soon.
Now at nearly four days since the last crash/reboot, or only one in seven days. At that frequency, it is certainly not worth the effort of trying to track down the secondary cause (it could take months), now that I know that K9 was the main problem.
It has been a while since I started this discussion, with no conclusion. The phone still randomly reboots - only once all of last week, but then it woke me up on a reboot at 4:30 am this morning, and rebooted again while I was checking Facebook at 7 am.
I'm having a rebooting issue as well with my Note 3. It started about a week ago and will do it many times during the day. I have tried wiping the cache partition, doing a factory reset and the other day I downgraded the software from 5.0 to 4.4.2 and rooted it and froze the over the air update from AT&T but still have random rebooting. I have had the reboot issue with and without the SD card installed so I know that is not the issue either. I was thinking it was a software issue so that is why I did all of the stuff listed but now I'm wondering if it could be hardware. I guess I'm just at a loss of what to try know and was hoping someone on here had any suggestions.
I hope that with your additional post that we'll get some answers. One thing: does it happen when sitting idle on charge too, or only when not sitting idle? In the later case, it could be a simple as dirty battery contacts.
jeffp25 said:
I hope that with your additional post that we'll get some answers. One thing: does it happen when sitting idle on charge too, or only when not sitting idle? In the later case, it could be a simple as dirty battery contacts.
Click to expand...
Click to collapse
It happens both when charging and when sitting unplugged. I even tried swapping the battery for a new one and the contacts and also clean
Well, it was an idea. I did the same thing, buying a new OEM battery and hoping it would help. It didn't. But then again, mine often reboots at night (it woke me up at 4 am this morning), so I knew it was unlikely to be a battery issue in my case.
Yeah thanks for the idea but it seems like I'm running out of things to try
I feel the same. The only thing left would be to wipe out the phone and try it with nothing but stock, non-upgrades, apps. But I use the phone for work, and it can go more than a week between reboots (or less than a day), so that isn't practical.
I might just end up mailing my phone into Samsung to be repaired but now that I have it rooted is there any special steps that need to be done to unroot it? I was just going to do a factory reset and let AT&T android 5.0 do it's update if that will kill the root. I'm not worried about warranty since it is no long under warranty.
Maybe use logcat and letting it run and wait for a reboot to happen so you can see what is going on. However the logs could get big and it might not capture what happens right before it reboots.
Hello everyone,
This is my first post on XDA so please forgive me if I'm doing something wrong.
So my story, I got a refurbished unit at Swappa, I updated to the newest version directly (G920TUVU3DOI1) and it was working fine for the first week or so. Then the reboots started happening, I didn't give it too much thought but looked into it anyways.
At first I thought it was a problem with the WiFi and I tried to keep it off for a while, and it did work for a day but again the restarts kept happening, and now with the phone turning off during the night (no apparent loss in battery mind you).
Then I went to rooting and custom kernels.
I installed unikernel v8-0002 through Odin3_v3.10.6 and I tried removing some Samsung apps with TitaniumBackup in case there was some conflict happening but the restarts kept happening.
Then I installed a custom ROM, "XtreStoLite_ROM_v2.4_Deo-Mod-Edition_XXU3COI9_G920-5-F-I-T-W8-K-L-S" to be more specific.
And to my surprise it worked great, no restarts or shutdowns for about 2-3 weeks, it was great!
But then out of the blue the restarts started happening, they started slow, about 2-3 a day.
But after a few days they went to 10-20 and after that 100-200 a day.
Something was definitely wrong. So I installed the original firmware again (G920TUVU3DOI1_G920TTMB3DOI1_G920TUVU3DOI1_HOME) and booted to the stock firmware, restarts kept happening of course (didn't expect them to stop).
So I retreaded my steps and installed multiple other kernels (Unikernel V9, Vindicator, multiple different flavors of them). Also I installed multiple ROMs (Arrow_ROM_v6.0.0, and DN5 - S6 FLAT - EDGE v4 OJ5 - deodex) but nothing seems to work;
I did multiple wipes, storage wipes, cache wipes, factory resets (from GUI and twrp-2.8.7.2-zeroflte) but every time the same thing happens.
I did notice that the phone stutters and freezes, a behavior that I have not experienced before.
I installed CatLog and got multiple log files when the phone restarts but all of them are different and there is no "pattern" to be found (at least in first inspection). I want to upload them but my post count prohibits it.
Please let me know what can I do, I will reply to your questions ASAP so at least I can get some light into what is happening.
Thank you!
I'm in the same boat. Never had a problem before. Received my phone back from Samsung after a screen repair and now, doesnt matter what rom, kernel, patch, it always ends in random reboots. Most often when I'm scrolling or if a page is loading something in the background. It does a lot of hot reboots (not full shutdown and start ups) so its quick but infuriating. Tried everything, slowly losing my patience.
Any idea what it could be? Something related to Knox? Bootloader/Modem?
#3
Hello, I am too having the same problem. Even after a factory reset
Hello,
I am here because i have another problem with my lovely phone :/
You guys always helped me so i hope you will do it again.
Okay,
My phone is restarting in random moments. Screen is freeze for 1-2 seconds and then rebot. It is doesn't matter if phone is used hard (games) or if it's on the table.
1st time it happend with ROM 5.1.2. Then i've decided to go back to 4.1 rom and then automatic upgrade to 4.3.
Few days was okay and after then it starded again.
Does someone know why i have that issue??
I really hope that is only rom problem and if i change it the problem will gone.
And here's second part of thread.
What oryginal rom do you recomend? I have saw a lot of them but i have no idea what could i install.
Right now i have stock rom, i do not remember exactly number but i has "James Bond" music so i am sure it was one rom from that edition...
Edit:
If you find any better rom than stock 4.3 that is really stable i can take it as well
I jsut want my phone wokrks without any problems
Please, halp :fingers-crossed:
Try to run phone in a safe mode and see if the problem with restarting still exists.
I would suggest you to use this CM 12.1 rom it is working just great.
It could be a problem because i have no idea whenit will happen.
Now few days was great only today morning i saw that it restarted.
Hmm, for the first time restarts like this started with that rom... but i will give it another chance i think.
Then maybe an app are causing that random restarts or it may be a hardware problem. It even may be that sim card causing restarts, I have read something about it.
Btw I'm using that rom from the very first builds and I havent have any problems with phone restarts.
I had few restarts when sim card was loose but i have information that phone is restarting.
About app it's not the problem because even if i had no apps downloaded i had that problem
I hope i haven't destroyed my phone when i installed some roms. That would be bad.
For now i will try to instal CM 12 and i hope the problem will go away.
Edit.
And may it be just a battery problem?
Btw. I just did factory reset and already got few restarts, so i am sure it's not an app that causing the restart.
Okay i have watched that phone for a while and found new, fresh informations...
Even in a safemode phone cause to restart. It is no matter if i have a sim/sd card.
I also think it is getting hotter every restart but i am not sure about this.
When i was traveling by train it was restarting like a stupid... The phone was loosing signal and was changing to roaming etc.
I don't know if it has something with that...
After changing to android 5 few days was good and then...
Also that problem started in 1 day. Just started restarting, without any sympthoms.
Oh and 1 what is strange... After the restart when i touch the square (to cloose the apps) there are apps that i have been using before that restart.
Please, help :c
Edit. A hour ago the phone was restarting over and over, it turned on and sudently after homescreen loaded it restarted again. And that was for some time, now it is working without any issues for over 1 hour...
Edit. 2
After the night, and many restarts as well i saw that battery dropped. From 90% to 20%.
May it be just a battery problem and changing it will solve that?
I have the exact problem for 3 weeks now, the phone becomes screen off then randomly reboot and gets very hot.After reboot battery goes down like from 49% to 10%. My phone is just 2.5 years old and everything ia stock. In battery test it shows like battery health is normal. I also only use gsm+umts, mostly umts, Is there any solution for this?
---------- Post added at 05:57 AM ---------- Previous post was at 05:54 AM ----------
This first started when i travelled by train, then it happened like crazy when i am on sub way, now even happens when i am at home
Sucha a big forum and noone knows the answer, daamn :c
I am really thinking about changing battery right now.
Hi all,
I am completely running out of things to try and do now.
After installing Android 7 on my Note 5 I had the strangest issue that i in general have never seen on a phone. The screen is simply black (which isnt that strange) and the phone is fully functional. Bare with me, after reseting it multiple times so it would finally come on the screen goes crazy and turns goes into so many colours (if it turns on that is). Its either that or jumps all around the phone, quite literally it glitches out completely. Its like one of those virus cut scenes you see in movies, it goes different colours, glitches out, jumps around and completely misformats.
From the beginning i knew this was not a broken screen.
So far i have tried.
1. Factory reseting the phone. That gave me about 5 minutes of normal use until i locked the phone and it wouldnt unlock again.
2. Factrory reseting multiple times... again to no avail, it would work for short periods of time and glitch out again.
3. Reflashing stock Android 7 in Odin. - No avail.
4. Flashing Dr.Kretans Rom... worked for 1 day which made me so happy and think that the problem was solved but then the same problem persisted.
5. Installing Arters Kernel.. (arter97-kernel-n920cig-22.0) Nothing... literally did that today and still NOTHING
6. Re partitioning. Quickest process and no avail.
In more detail, if the phone does sucessfully boot, and bare in mind sometimes it takes more than 2 hours to get ANYTHING on the screen (including recovery which doesnt boot up either until the initial apperance of something on the screen)
I tried taking the phone to a phone shop before doing anything myself and since in England this phone was never released theyre refusing to touch it. I tried calling samsung and they dont want to do anything either cause its not a UK variant.
Could someone please tell me anything else i can try. I feel like im totally running out of options here.
My phone details are as follow
Galaxy Note 5
SM-920I Singapore Singtel Variant
Running on 6.01 (i downgraded from Kretan)
And the kernel is the one previously mentioned v.22.0
I would appreciate anyone's help or suggestions so much at this point. All these problems started since the 7.0 update a few weeks back :/
Oh its also running TWRP recovery (arter97-recovery-n920cig-22.0-twrp_3.0.2-0.tar)