Please have patience guys its long story and i need ur suggestions :crying:
About My Phone Problem:
3months back When i had GB on my note phone used to reboot or freezes then lock screen comes
and signal becomes zero this would happen more then 15times with in 10mins and phone would
become hot so i used to switch off it for a while..later it would b stable..
i was not knowing the reason i thought its my sd card..i tried few days
without sd card but same thing used to happen..whenever this happens battery drains ...
Then ICS update came and same problem continued. :crying:
After ICS i faced one problem with screen..DOnt know how to explain but it was like
screen crashed for 2 secs (something similar disturbance when ur mobile is near crt monitor) after 2secs it would be normal..this happened 4 times
i erased all the data and did factory reset and didn't install any apps for few days
then one day i tried to transfer .APK file from my another android phone.
After receiving the file same problem started...i tried to send other files same thing happened .
I felt its Bluetooth which is causing this..This time i switched of Bluetooth and problem stopped..
.i made a video sorry for the quality its only 2mp camera
http://www.youtube.com/watch?v=ya0gIQX1mjY&feature=youtu.be
Samsung Customer Care:
They asked me whether i updated my Note through KIES i said then they said that may be bluetooth files have not installed properly
and suggested me that for updates i should go to Samsung service center...(Then whats the use of KIES???)
Service Center:
I went to service center told them about my problem they checked my version and said sir ur ics is not installed properly and ur software is old..They said they will update it..
After updating i checked it but still same problem when ever i try to on bluetooth and send a file...
He said PBA(Motherboard) should be replaced sir..so i asked him whether its a defective phone.
.he was like i cant tell u sir because its 6months old phone(he had already
checked the phone for water damage etc it was all clear and i never dropped my phone till now ..
i had only i scratch on my s pen and on screen i had screen guard)
so they told me to wait for 1week as part is not available with them...
while submitting my handset i told them not to put any scratches or any dents on phone(i had bad experiences with my Nokia N8 ) and i want to see my old motherboard (as i was not sure whether they will replace it or not)
After 1 week Service Center:
Yesterday they called me and told me that phone is ready sir..
when i got my phone battery was low ie below 15% and i tried Bluetooth for a while and problem was solved
but when i saw back cover it had 2 big scratches and camera glass has scratches(they agreed to replace back door and back glass of camera) and they didnt even show me old motherboard..
so i was arguing with them.they replied that we have changed PBA trust us..u can check the job sheet number with customer care and they will provide the details..and suddenly my phone rebooted..
After 5mins tried Bluetooth option for a while and same problem.But this when even this happened i used to get connect ur charger..
So he told me that its only notification sir...since ur phone has less charge its not rebooting but gives notification by coming to lock screen (does this happen with all notes?)
i told him to charge my phone for a while
After 20mins @ Service center:
Battery level was 21% so we tried transferring a file ..Bingo it happened again..
then technician told me that its not motherboard sir may be Antenna problem ..wil contact u after 2days sir..so i asked him u guys didnt even check what was the problem and u changed PBA and now ur telling me that its Antenna problem???
Sir give us 2days time will let u know the cause..
i told them to replace my phone..so he replied that Samsung only replaces the parts
Samsung Customer Care:
i informed them and they suggested me to talk to Area Executive Manager
Area Executive Manager
After listening to my story(he was polite ) he told me that PBA is heart of the phone so even after replacing ur problem didnt solve so i guess we should provide u replacement but according to our policy we only replace parts but i wil try my level best to replace..mean while i will send technician to check ur phone and then wil let u know in 2days
So guys what should i do??
Should i accept the phone with replaced parts or should i request them to replace my phone with new one??
P.S Never Rooted or installed Custom rom
that really sucks. I hope they give you a replacement phone asap.
You are already in contact with the officials of samsung, what do you expect from xda members, suggest otherwise?
Just be patient. Read what your warranty reads. Usually they will try to repair whatever needs to be repaired then only replace the whole unit if they cannot solve it.
Sent from my GT-N7000 using xda app-developers app
From what I understand customer service in general in India is terrible with delays, scratched phones etc. Hope it gets resolved!
Sent from my GT-N7000 using Tapatalk 2
note 3 neo issue
i had purchased the phone from authorized samsung showroom a month back. the first day itself the phone hanged when i entered the camera app. i thought it would be a minor bug and would get solved and then when i used to put my phone on charge it used to turn off not always but many times. i went to the service centre yesterday and they said we will update the software and give you that should solve the problem. i had doubts though and got the phone back after they did it and the phone got witched off again on charge. went again today and they dint even know what the problem was and said i needed to leave my phone with them for 3 days. stil not sure whether they would solve the issue or not. one thing he said confidently was that they wont replace the phone. i got very pissed. waiting for the improvement
mr kailash
Sur is ur problem solved. I need to no bcoz i have same tis problem
hello everybody!! I have a GT-N7000 with stock rom and 3 days ago it has become completely dead! there was 50% in the battery, so after 10 minutes i came and found it turned off so i tried to turn it on and it turned on but it froze at the samsung logo screen and tried rebooting 3 times but it didn't work. and now its completely dead it acts like its water damaged but it isn't. So after all that I went to Montreal GSM for a fix but they diagnosed the problem to be water damage so I told them okay fix it, and when i came to get my phone back he told me that this wasn't the problem! so now i have my phone with me and dunno what to do with it!could it be the mother board?and if its the mother does anyone know how much does it cost to replace it in samsung service center in montreal? Thank you guys!!!
yeah and two more things I tried another battery but nothing worked
and there was a screen showing up during rebooting and something strange was written on it " some custom roms might fail the system" somthing like that. i'm not sure cuz it only showed up for 2 sec.
thank u again
Motherboard is pretty expensive. No download mode also? Make sure there is a charged battery. Remove the battery and reinsert it. Press volume down + home + power. Anything at all?
nokiamodeln91 said:
Motherboard is pretty expensive. No download mode also? Make sure there is a charged battery. Remove the battery and reinsert it. Press volume down + home + power. Anything at all?
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nothing man I will try to call samsung service tomorrow when they open to check the price!
thanks so much for your help
if you have any more ideas please tell me
ramosk95 said:
nothing man I will try to call samsung service tomorrow when they open to check the price!
thanks so much for your help
if you have any more ideas please tell me
Click to expand...
Click to collapse
Have you checked battery voltage ?
Have you tryed to pull out battery, plug in USB JIG and then put battery back to see if it enter in factory mode (download mode)?
lionelia said:
Have you checked battery voltage ?
Have you tryed to pull out battery, plug in USB JIG and then put battery back to see if it enter in factory mode (download mode)?
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Click to collapse
yeah I got a new battery actually.I don't know where I get the usb jig! do you any place here in canada?
thanks
Check in ebay or go to any mobile repair shop..
I just replaced my N7000 main board with price USD 95 only. Then add shipping for USD 20 from China to Malaysia using DHL. PM me if you want more info.
Sent from my GT-N7000 using xda app-developers app
Same issue
ramosk95 said:
hello everybody!! I have a GT-N7000 with stock rom and 3 days ago it has become completely dead! there was 50% in the battery, so after 10 minutes i came and found it turned off so i tried to turn it on and it turned on but it froze at the samsung logo screen and tried rebooting 3 times but it didn't work. and now its completely dead it acts like its water damaged but it isn't. So after all that I went to Montreal GSM for a fix but they diagnosed the problem to be water damage so I told them okay fix it, and when i came to get my phone back he told me that this wasn't the problem! so now i have my phone with me and dunno what to do with it!could it be the mother board?and if its the mother does anyone know how much does it cost to replace it in samsung service center in montreal? Thank you guys!!!
yeah and two more things I tried another battery but nothing worked
and there was a screen showing up during rebooting and something strange was written on it " some custom roms might fail the system" somthing like that. i'm not sure cuz it only showed up for 2 sec.
thank u again
Click to expand...
Click to collapse
Hi,i've got the same problem! Was your bluetooth on by any chance? Anyway, did you sort it out yourself..or service centre?
Please let me know.
Thanks!
My note5 phone can't detect spen when I take it out. The settings is ON. But I can't use screen off memo and air commands doesn't show up. I did hard reset, but it didnt help. When I just got a phone it was working but after few days is no reaction. Please help. My model is 920i if it's matters.
masha30 said:
My note5 phone can't detect spen when I take it out. The settings is ON. But I can't use screen off memo and air commands doesn't show up. I did hard reset, but it didnt help. When I just got a phone it was working but after few days is no reaction. Please help. My model is 920i if it's matters.
Click to expand...
Click to collapse
I don't know if this is your issue, but this was a common problem after you inserted the PEN in backwards. If you stick the pen in with the click part first into the phone and try and pull the pen back out it brakes the little sensor down inside the phone. After that phone would never know pen was removed. When I say brakes in the phone I don't mean something broke off and fell out or was rattling in the phone. It just broke internal without any sign of it from the outside. Don;t ask me how I know this but I did get a new phone withing 2 days of my first one.
Hi
I have a rooted Galaxy note 5 phone SM-N920C model.
Some water got into my phone and i had to take it to a phone shop to get it fixed its was working fine after the water damage but the power button had to be pressed hard to work.
the repair guy told me he had to replace several some parts i think some cpus.
After i got my phone my sim would work and then randomly stop working and i couldn't make calls nor will mobile data work. Then randomly it would work again and stop randomly.
i tried my sim in another phone and it was working fine, even tried my friend's in my phone and it had the same problem.
An important thing that i found is that the model in my device info has changed from SM-N920C to SM-G935T Aka Samasung S7 Edge.
Do i have to change my rom to a S7 Edge one, or should i change the kernel ? Need help guys
Thank you for reading
Hi Guys, could you please help me out? A few weeks ago my XZ3 started to act weird. It working perfectly, and after a random time, suddenly its losing both the wifi and mobile network connection (bluetooth is OK). Sometimes a simple restart solves this, but other times its not helping. I tried factory reset, but the problem still occurs. Could it be somehow software related or it must be a harware issue? Any information could help a lot! Thank your very much in advance.
svep said:
Hi Guys, could you please help me out? A few weeks ago my XZ3 started to act weird. It working perfectly, and after a random time, suddenly its losing both the wifi and mobile network connection (bluetooth is OK). Sometimes a simple restart solves this, but other times its not helping. I tried factory reset, but the problem still occurs. Could it be somehow software related or it must be a harware issue? Any information could help a lot! Thank your very much in advance.
Click to expand...
Click to collapse
i got the same problem. and still stuck till now. did you found any solution?
Hardware issue.
svep said:
Hi Guys, could you please help me out? A few weeks ago my XZ3 started to act weird. It working perfectly, and after a random time, suddenly its losing both the wifi and mobile network connection (bluetooth is OK). Sometimes a simple restart solves this, but other times its not helping. I tried factory reset, but the problem still occurs. Could it be somehow software related or it must be a harware issue? Any information could help a lot! Thank your very much in advance.
Click to expand...
Click to collapse
It happened to me a few months ago. Have you trying to turn airplane mode on?
J.M.Siyath said:
Hardware issue.
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Click to collapse
what part of hardware causes this issue? is it repairable?
aizazkhan666 said:
what part of hardware causes this issue? is it repairable?
Click to expand...
Click to collapse
issue may be in chipset so repairing is hard.
I gave it to seller then he sent me another xz3 phone.
now I don't have such issue.
I think it is a manufacturing issue, few phones has this same issue in all Xperia models like xz2,xz3, xperia 1....
J.M.Siyath said:
issue may be in chipset so repairing is hard.
I gave it to seller then he sent me another xz3 phone.
now I don't have such issue.
I think it is a manufacturing issue, few phones has this same issue in all Xperia models like xz2,xz3, xperia 1....
Click to expand...
Click to collapse
i got it fixed from a local repair shop. The issue is caused due to some loose components on the motherboard. There are a bunch golden pins around the edges of the main board, the repair guy called them "signal boosters". i don't know what they're actually called. They're all connected to two main signal boosters right in the middle of the motherboard.
UPDATE: it's the plastic middle frame of the phone!! i finally figured it out.
svep said:
Hi Guys, could you please help me out? A few weeks ago my XZ3 started to act weird. It working perfectly, and after a random time, suddenly its losing both the wifi and mobile network connection (bluetooth is OK). Sometimes a simple restart solves this, but other times its not helping. I tried factory reset, but the problem still occurs. Could it be somehow software related or it must be a harware issue? Any information could help a lot! Thank your very much in advance.
Click to expand...
Click to collapse
I have the same issue.
aizazkhan666 said:
UPDATE: it's the plastic middle frame of the phone!! i finally figured it out.
Click to expand...
Click to collapse
What exactly did you do? replace the plastic middle frame? or repair it? how?
jimly_21 said:
What exactly did you do? replace the plastic middle frame? or repair it? how?
Click to expand...
Click to collapse
I'm sorry it wasn't the middle frame either. the issue came back after a couple of weeks, mostly when phone got hot under heavy use. i figured when i pushed hard on the side of the phone where sim card lies, the phone would lose signal for a sec or two and then come back to normal
I finally managed to fix my phone somehow it hasn't dropped signal even once in two months. i haven't been able to pinpoint what exact component is malfunctioning that's why I'm going to list every little thing i did..
it's definitely one of the metal contact points on the edges of the motherboard near the sim card tray that connect with the phones casing to boost the wifi and 4g signal. i put a small piece of medical tape on top of each contact point near the sim card tray to completely block them off. ( I've marked in the attaced pic exactly which contact points you have to block )
I've also removed the plastic dummy sim holder that sits just below sim card tray to fill the gap between metal sim holder and phones body. put a piece of paper medical tape there instead. put a small piece of paper in the top right corner of phone housing so that motherboard would stay a little above the housing when you screw it (see pic)
make sure motherboard screws aren't too tight
Don't worry it has little to no effect on phones signal reception, you're only blocking the sub antenna
aizazkhan666 said:
I'm sorry it wasn't the middle frame either. the issue came back after a couple of weeks, mostly when phone got hot under heavy use. i figured when i pushed hard on the side of the phone where sim card lies, the phone would lose signal for a sec or two and then come back to normal
I finally managed to fix my phone somehow it hasn't dropped signal even once in two months. i haven't been able to pinpoint what exact component is malfunctioning that's why I'm going to list every little thing i did..
it's definitely one of the metal contact points on the edges of the motherboard near the sim card tray that connect with the phones casing to boost the wifi and 4g signal. i put a small piece of medical tape on top of each contact point near the sim card tray to completely block them off. ( I've marked in the attaced pic exactly which contact points you have to block )
I've also removed the plastic dummy sim holder that sits just below sim card tray to fill the gap between metal sim holder and phones body. put a piece of paper medical tape there instead. put a small piece of paper in the top right corner of phone housing so that motherboard would stay a little above the housing when you screw it (see pic)
make sure motherboard screws aren't too tight
Don't worry it has little to no effect on phones signal reception, you're only blocking the sub antenna
Click to expand...
Click to collapse
Bro i followed your method but problem is still occur. What can i do to fix this?
[email protected] said:
.
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Same problem here...no wifi or gsm signal....i cleaned the contacts on mother board with alcohol but still nothing. Cant find motherboard to buy either. Just stupid.
kojak989 said:
Same problem here...no wifi or gsm signal....i cleaned the contacts on mother board with alcohol but still nothing. Cant find motherboard to buy either. Just stupid.
Click to expand...
Click to collapse
So what you did at the end?
Any update on the matter?
I was able to partially solve my problem with my phone, I took out the black antenna frame and very carefully placed transparent scotch tape (because it´s thinner than medical tape) in all the contacts that are marked in red in the atached picture but now I´m thinking that I shouls have placed tape also on the places marked with green.
So what change I experienced on my phone with this method?
well the phone now has Network and wifi signal all the time and very ocassionaly it does lose the network and wifi signal for a second but when this happen the phone does not say that there is no sim card and does not freeze and restart, it just recovers signal by itself and I can continue using the phone.