touchscreen unresponsive - Galaxy Note5 Q&A, Help & Troubleshooting

Hi
I ve recently bought an N920CD note 5 , everything seemed to work fine until the touchscreen became unresponsive. I first tried a factory reset and it went fine . But after couple hours stopped working again . Menu buttons work fine and touch recover after hard rebooting but only for few seconds any solution ?

By the sounds of it. The digitisers going. Return it, if it's still under warranty. If you bought it off someone. They knew about the problem

LiL_Assassin said:
By the sounds of it. The digitisers going. Return it, if it's still under warranty. If you bought it off someone. They knew about the problem
Click to expand...
Click to collapse
so hardware problem? should change the digitizer?

ultra3m2 said:
Hi
I ve recently bought an N920CD note 5 , everything seemed to work fine until the touchscreen became unresponsive. I first tried a factory reset and it went fine . But after couple hours stopped working again . Menu buttons work fine and touch recover after hard rebooting but only for few seconds any solution ?
Click to expand...
Click to collapse
go in recovery and wipe cache partition

ultra3m2 said:
so hardware problem? should change the digitizer?
Click to expand...
Click to collapse
You can try the cache wipe as the other person suggested. But a digitiser is the most expensive part of the phone.

LiL_Assassin said:
You can try the cache wipe as the other person suggested. But a digitiser is the most expensive part of the phone.
Click to expand...
Click to collapse
already treid but nothing changed

ultra3m2 said:
already treid but nothing changed
Click to expand...
Click to collapse
Is it under warranty? If not, ring around repair shops. Your in for a bad time :/

Related

Touch screen stop responding

Hi everybody
I did a hard reset to my phone this morning, everything worked fine, i took the phone with me to work, and there, I discovered that the touch screen would stop responding.
I tried soft reset few times, didn't helped.
Then I tried Hard reset which also didn't helped - I am now stuck on the Align Screen thing.
1- what can I do to solve it? I have tried blow trying my phone gently for a while in case some moisture got inside somehow. I also tried to clean the edges of the screen with a business card.
2- will att help me with this? I bought this phone on Ebay few months ago. the phone is less than a year old. all I got is the HTC imei and unlocking code.
Any help?
Hey i had the problem with one of the roms here... just reflash it with a newer ROM, that should fix it
drownage said:
Hey i had the problem with one of the roms here... just reflash it with a newer ROM, that should fix it
Click to expand...
Click to collapse
Just did it. tried two different roms.
neither fixed the problem
HELP!!!!
zackzack said:
Just did it. tried two different roms.
neither fixed the problem
HELP!!!!
Click to expand...
Click to collapse
I'm sure that somebody here have an advice for me
Not sure if this'll help you, but I had a similar problem, and what was causing it was the screen protector had slipped and was squeezed between the casing and the screen itself down one side - one I removed and replaced the screen protector, it worked fine.
doktorrob said:
Not sure if this'll help you, but I had a similar problem, and what was causing it was the screen protector had slipped and was squeezed between the casing and the screen itself down one side - one I removed and replaced the screen protector, it worked fine.
Click to expand...
Click to collapse
I have no screen protector.
what else coult it be?
I had a similar issue yesterday. I am using Dutty's v2 ROM. My problem started when I tried to enable TouchFlo. I could not get the TouchFlo to work and I did not have a lot of time to play with it. After 30 minutes, Goodlink locked the phone and when I went to unlock, the touch screen did not work. I did a soft reset and that did not help. I had to go back thru and disable TouchFlo and do a soft reset. This fixed it for me.
RajunCajun said:
I had a similar issue yesterday. I am using Dutty's v2 ROM. My problem started when I tried to enable TouchFlo. I could not get the TouchFlo to work and I did not have a lot of time to play with it. After 30 minutes, Goodlink locked the phone and when I went to unlock, the touch screen did not work. I did a soft reset and that did not help. I had to go back thru and disable TouchFlo and do a soft reset. This fixed it for me.
Click to expand...
Click to collapse
Thanks for the advice!
But I am stuck in the align screen. any idea how am i getting trough it?
1. disable TouchFlo
2. align screen
done. good luck
terencelaw said:
1. disable TouchFlo
2. align screen
done. good luck
Click to expand...
Click to collapse
How can I disable the touchflo if I have no access to the control panel. I am stuck in the align screen after a hard reset
put a file called welcome.not in the root of your sd card
XtreMe_G said:
put a file called welcome.not in the root of your sd card
Click to expand...
Click to collapse
I just put the file there and it skipped the align screen.
The setting for the touchflo are only enabling/disabling the sound when scrolling. how can I disable it?
zackzack said:
I just put the file there and it skipped the align screen.
The setting for the touchflo are only enabling/disabling the sound when scrolling. how can I disable it?
Click to expand...
Click to collapse
HELPppppp!
if you already did a hard reset, and its still not responding, it most likely is a hardware problem.
First...
MAKE SURE YOU HAVE FLASHED THE PHONE BACK TO THE ORIGINAL RADIO AND ORIGINAL ROM!!!
Second...
Call AT&T. Tell them you have a tilt cell phone and you need to warranty exchange it because the touch screen stopped working.
Third...
Tell ATT that you already hard reset, you already soft reset, and you have already factory reset the phone. Then tell them you have NO additional software on the phone, no installed programs, and have changed nothing.
They will ask you some questions, get your imei# and etc. etc.... then they'll make sure you still have a warrantly remaining. If THAT phone still has a warranty remaining, you should be able to get it exchanged.
Let us know what happens. It DEFINITELY sounds like a hardware issue.
I would go for the business card trick again, it surelly sounds like you have something between the casing and the screen. Perhaps you should try with an other "object" to clean between the screen and casing.
nybom said:
I would go for the business card trick again, it surelly sounds like you have something between the casing and the screen. Perhaps you should try with an other "object" to clean between the screen and casing.
Click to expand...
Click to collapse
Yup agreed, i have had this very same issue, I just ran my finger nail around the edge of the screen under the casing. Even a small build up of dust can cause this issue.
Good Luck
MM
MaxMotus said:
Yup agreed, i have had this very same issue, I just ran my finger nail around the edge of the screen under the casing. Even a small build up of dust can cause this issue.
Good Luck
MM
Click to expand...
Click to collapse
Thanks all for the help.
I tried fingernails, business card, everything. not working
Installed 2 different tweak apps (KaiserTweak , PocketTollMan) to disable the touchflo. Both can not be controlled at the relevant areas without the touch screen. God, it's getting complicated.
Should I open the case around the screen and make sure everything is clean?
zackzack said:
Thanks all for the help.
I tried fingernails, business card, everything. not working
Installed 2 different tweak apps (KaiserTweak , PocketTollMan) to disable the touchflo. Both can not be controlled at the relevant areas without the touch screen. God, it's getting complicated.
Should I open the case around the screen and make sure everything is clean?
Click to expand...
Click to collapse
anybody ?
nimda0 said:
First...
MAKE SURE YOU HAVE FLASHED THE PHONE BACK TO THE ORIGINAL RADIO AND ORIGINAL ROM!!!
Second...
Call AT&T. Tell them you have a tilt cell phone and you need to warranty exchange it because the touch screen stopped working.
Third...
Tell ATT that you already hard reset, you already soft reset, and you have already factory reset the phone. Then tell them you have NO additional software on the phone, no installed programs, and have changed nothing.
They will ask you some questions, get your imei# and etc. etc.... then they'll make sure you still have a warrantly remaining. If THAT phone still has a warranty remaining, you should be able to get it exchanged.
Let us know what happens. It DEFINITELY sounds like a hardware issue.
Click to expand...
Click to collapse
i agree with this one, i would just do this.... since you have pretty much done everything there is to do... plus if you exchange it... you wouldnt be left back on anything since you have already hard reset your phone so your would just be right back in the same place....

[Q] Milestone touch screen problem???

Yesterday when i take my milestone out of my pocket I noticed that the Settings touch button(second from left) wasn't working, every other "bar" button was working fine, except that one. Then I noticed there's a vertical line, that goes from the Setting button to the top of the phone that doesn't work. It simply stopped working... Some1 Help me pliz. It' s a Software or Hardware problem, and if it's a Software problem this thing will solve my problem??
globaldirectparts.com/Motorola-A855-Digitizer-p/mot1032930.htm
Thanks Very Much!!
Sounds like your problem is similar to mine:
http://forum.xda-developers.com/showthread.php?t=916527
Lesiroth said:
Sounds like your problem is similar to mine:
http://forum.xda-developers.com/showthread.php?t=916527
Click to expand...
Click to collapse
Are u already solved the problem?
fpatrik17 said:
Yesterday when i take my milestone out of my pocket I noticed that the Settings touch button(second from left) wasn't working, every other "bar" button was working fine, except that one. Then I noticed there's a vertical line, that goes from the Setting button to the top of the phone that doesn't work. It simply stopped working... Some1 Help me pliz. It' s a Software or Hardware problem, and if it's a Software problem this thing will solve my problem??
globaldirectparts.com/Motorola-A855-Digitizer-p/mot1032930.htm
Thanks Very Much!!
Click to expand...
Click to collapse
same with my phone, may be digitizer was broken
Are u using a custom Rom or the Original ? My touchscreen had a similar issue, and reflashing the ROM solved it. It took 2 flashes, but the issue is gone.
Dont know if yours is the same, but if the issue still remains, atleast it can confirmed that its a hardware issue and not a software one.
shreyas99 said:
Are u using a custom Rom or the Original ? My touchscreen had a similar issue, and reflashing the ROM solved it. It took 2 flashes, but the issue is gone.
Dont know if yours is the same, but if the issue still remains, atleast it can confirmed that its a hardware issue and not a software one.
Click to expand...
Click to collapse
I have used CM6 on my phone, but when i got this issue, i made my phone back to 2.1. The problem is still standing.
uh oh. Looks like a Hardware issue then. U still might wanna take to the store and get it verified. Is it still under warranty ? Any possibility of an exchange ?
shreyas99 said:
uh oh. Looks like a Hardware issue then. U still might wanna take to the store and get it verified. Is it still under warranty ? Any possibility of an exchange ?
Click to expand...
Click to collapse
No warranty... :/ I really love this phone..
link: cgi.ebay.com/NEW-Touch-Screen-Digitizer-Motorola-Milestone-A855-/370476035985?pt=PDA_Accessories&hash=item564217af91#ht_997wt_1200[/url]
This may solve my problem??
Havent seen any such issues.. Thanks god..
it's similar to my problem, I had the back button through the top of the screen not working..
I have tried flashing, factory resets, and whatever I can do, but still no changed,, so I tried to ask the closest customer service and they said that it's the touchscreen panel must be thrown away to get the new one..
is it really true ?
please share this problem,,
thanks,,
fckndrmr said:
it's similar to my problem, I had the back button through the top of the screen not working..
I have tried flashing, factory resets, and whatever I can do, but still no changed,, so I tried to ask the closest customer service and they said that it's the touchscreen panel must be thrown away to get the new one..
is it really true ?
please share this problem,,
thanks,,
Click to expand...
Click to collapse
I have bought a new touchpanel today.. now waiting for the shipping.
I will write here, when i replaced it what will happen 2 me.
See u later!
I have a mililar problem, right side of screen wont work... flash to 2.1 dont slove this problem
Hi all!
I was having the same problem with the column of numbers 3, 6, 9 of dialpad. Looking for the solution in google, I have read that this problem is probably caused due to the moisture... so yesterday I turned of my milestone, removed the battery, SIM and SD cards and left it inside an enviromental chamber @ +70 celsius degress for 1 hour and guess what? Problem solved!
I hope that it works for anyone that are having the same problem!
Regards
Lucas
lfsupino said:
Hi all!
I was having the same problem with the column of numbers 3, 6, 9 of dialpad. Looking for the solution in google, I have read that this problem is probably caused due to the moisture... so yesterday I turned of my milestone, removed the battery, SIM and SD cards and left it inside an enviromental chamber @ +70 celsius degress for 1 hour and guess what? Problem solved!
I hope that it works for anyone that are having the same problem!
Regards
Lucas
Click to expand...
Click to collapse
where do you suggest one gets an environmental chamber?
environmentalchambers R'US of course
xploited said:
where do you suggest one gets an environmental chamber?
Click to expand...
Click to collapse
I have had good success with a combo of rice (inside a ziplock bag) to absorb humidity and/or a toaster over at the lowest bake setting.
Worked on MANY electronic devices over the years.
Sent from my Milestone using XDA Premium App
Same problem here. I've solved it by changing the digitizer (ebay 25 euros). Works fine now but in the mean time I change for a Desire HD... good by Milestone !
If you decide to change the digitizer, be patient, fixing th Milestone is not an user friendly task But if you take your time it's ok !
ive the same problem, and i believe that's because of moisture. because every time when its raining except the problem with right side of screen im not even able to use the phone touch screen doesn't work at all and the phone just does something by itself! this issue started with small vertical bar from right side of screen and it growing everyday now im not able to use right side of screen till home button.
i want to know do i have to replace touchscreen or i can fix it with something to absorb humidity?
thanks in advance

[Q] Touch Screen Problem

Big problem on my Incredible S touch screen. Left side got problem. Sometime it goes crazy...
Some keyboard button is not working. "E" "R" "D" "X" ","
Is hardware problem or Software?
How much if I need to repair a new touch screen and Mine is S-off
qlouis76 said:
Big problem on my Incredible S touch screen. Left side got problem. Sometime it goes crazy...
Some keyboard button is not working. "E" "R" "D" "X" ","
Is hardware problem or Software?
How much if I need to repair a new touch screen and Mine is S-off
Click to expand...
Click to collapse
bro did u try calibrate ur phone sumtime touch screen phone need to be calibrate so its go back normal again i hope this help
darkidz555 said:
bro did u try calibrate ur phone sumtime touch screen phone need to be calibrate so its go back normal again i hope this help
Click to expand...
Click to collapse
Did it here Settings > Language and Keyboard > Touch Input > Text Input > Calibration Tool
But still the same.. Do i need to reset the calibration?
Have you tried to reset phone? If that doesn't help, try factory restore
mine plays up. im stuck on cyanogenmod, cant go on other roms or even stock yet -.-
Basically it stops working or certain parts wont work, I would then press the power button (to put screen into sleep) and then wake it up then it's good again. very frustrating though.
I have a long pattern to unlock my phone and sometimes it won't work because certain parts of the screen isnt working. It's not physically broken I think, because all it needs it to be turned off and back on then it's good to go.
vladabiber said:
Have you tried to reset phone? If that doesn't help, try factory restore
Click to expand...
Click to collapse
Do you mean reset Calibration?
jakeyo said:
mine plays up. im stuck on cyanogenmod, cant go on other roms or even stock yet -.-
Basically it stops working or certain parts wont work, I would then press the power button (to put screen into sleep) and then wake it up then it's good again. very frustrating though.
I have a long pattern to unlock my phone and sometimes it won't work because certain parts of the screen isnt working. It's not physically broken I think, because all it needs it to be turned off and back on then it's good to go.
Click to expand...
Click to collapse
Unlock screen is fine for me.. Just when swap the Home screen it got problem. And typing. I realize it only got problem on the left side...
qlouis76 said:
Do you mean reset Calibration?
Click to expand...
Click to collapse
No. Turn off fastboot in power menu, then turn phone off and turn it on again. That should do the job. I had that problem either, but very, very rarely.
vladabiber said:
No. Turn off fastboot in power menu, then turn phone off and turn it on again. That should do the job. I had that problem either, but very, very rarely.
Click to expand...
Click to collapse
Thanks for the correction. Same, the problem is still there...
Could be a faulty digitizer :/
scoobysnacks said:
Could be a faulty digitizer :/
Click to expand...
Click to collapse
Probably it hardware problem rather than software, but you should try factory data reset first (settings, sd& phone storage). There is possibility that some app caused this.
scoobysnacks said:
Could be a faulty digitizer :/
Click to expand...
Click to collapse
So, what should I do? Bring it to repair? But, I had rooted my phone. No more Warranty. Need to S-on back?
qlouis76 said:
So, what should I do? Bring it to repair? But, I had rooted my phone. No more Warranty. Need to S-on back?
Click to expand...
Click to collapse
could someone make a really simple guide on how to get the phone s-on starting from the very start. I dont understand this: http://forum.xda-developers.com/showpost.php?p=15732727&postcount=14
it doesn't even read right.
Do a search, since there is several threads about this.
Do I need to s-on back to get the warranty?
Sent from my HTC Incredible S using XDA App
qlouis76 said:
Do I need to s-on back to get the warranty?
Yes.
Sent from my HTC Incredible S using XDA App
Click to expand...
Click to collapse
Sent from my Incredible S using XDA App
Can I have the latest RUU, to S-ON back?
If only there were some kind of thread, listing all the officially shipped RUU's...
http://forum.xda-developers.com/showthread.php?t=1033922
i experience onces in a while at the android lockscreen whereby i cant complete my pattern but after a try or 2 again its fine already
TMarcus68 said:
i experience onces in a while at the android lockscreen whereby i cant complete my pattern but after a try or 2 again its fine already
Click to expand...
Click to collapse
Mine do have your problem as well. But My keyboard is totally driving me crazy!!!

[Q] Why did my Ace goes mad when I decided to turn EDGE network instead 3G (HSDPA) ?

It also happens when I'm not in a range of 3G connection. I though that there is a mistake in rom but it does in every single rom i tried. Should I try it in the Stock rom or what ?
Symptoms are...my phone decide to click on whatever in middle row of a screen or it holds a specific place of a screen and sometimes it becomes uncontrollable (I have a fight of clicking f. eg. The phone taps on Calc when I'm trying to open Settings and it opens calc.)
skoda9635 said:
It also happens when I'm not in a range of 3G connection. I though that there is a mistake in rom but it does in every single rom i tried. Should I try it in the Stock rom or what ?
Symptoms are...my phone decide to click on whatever in middle row of a screen or it holds a specific place of a screen and sometimes it becomes uncontrollable (I have a fight of clicking f. eg. The phone taps on Calc when I'm trying to open Settings and it opens calc.)
Click to expand...
Click to collapse
I never had such a problem with my Ace. I have pretty much tried all the roms here. Can you check this with a stock rom? If you are still experiencing this problem even in the stock rom, then it must a hardware problem. Do post the result. Hope I Helped
mahithm said:
I never had such a problem with my Ace. I have pretty much tried all the roms here. Can you check this with a stock rom? If you are still experiencing this problem even in the stock rom, then it must a hardware problem. Do post the result. Hope I Helped
Click to expand...
Click to collapse
Yeah I will try in a few days...I wonder that it could be hardware problem because I changed a digitizer two months ago and I could damage something
Same problem is there on my friend's Micromax A45 on stock firmware(only while charging)
Galaxy_Rohit said:
Same problem is there on my friend's Micromax A45 on stock firmware(only while charging)
Click to expand...
Click to collapse
Has he ever done something with hardware like change of digitizer as I did or something else ? Did the phone fell ?
mahithm said:
I never had such a problem with my Ace. I have pretty much tried all the roms here. Can you check this with a stock rom? If you are still experiencing this problem even in the stock rom, then it must a hardware problem. Do post the result. Hope I Helped
Click to expand...
Click to collapse
So, I get a stock phone to my Ace and the result was same I have to search for a mistake somewhere inside the phone.
skoda9635 said:
So, I get a stock phone to my Ace and the result was same I have to search for a mistake somewhere inside the phone.
Click to expand...
Click to collapse
Now you can be sure its the hardware problem. Can you make sure if the digitizer connections are right?
skoda9635 said:
Has he ever done something with hardware like change of digitizer as I did or something else ? Did the phone fell ?
Click to expand...
Click to collapse
No...the phone didn't fell till the time he noticed, & he's not a technician at all.
mahithm said:
Now you can be sure its the hardware problem. Can you make sure if the digitizer connections are right?
Click to expand...
Click to collapse
Yeah, I will look on it tomorrow but everything is okay but such a little thing like EDGE is damaged, ubelievable
Galaxy_Rohit said:
No...the phone didn't fell till the time he noticed, & he's not a technician at all.
Click to expand...
Click to collapse
Well, where did he bought the phone ? From second-hand (I mean from another user) or brand-new from a shop ? He could try fix it on his own but I don't recommend it with non-popular brands they are difficult to repair (I know I had some chinese phones) or try his luck at service center or if he still has a warranty he could reclaim it.
skoda9635 said:
Well, where did he bought the phone ? From second-hand (I mean from another user) or brand-new from a shop ? He could try fix it on his own but I don't recommend it with non-popular brands they are difficult to repair (I know I had some chinese phones) or try his luck at service center or if he still has a warranty he could reclaim it.
Click to expand...
Click to collapse
Phone was brand new & this issue happens rarely, not always...so he's ok with it.

Question Mi 11 speaker issue

Hi. So the other day out of the blue the speakers started doing what I've posted in the 2 videos attached.
It's very bizarre. At first I thought it might have been a software issue. I was running latest weekly mmx ROM at the time.
Since then I have done a clean flash of aosp ROM ricedroid. Issue is still there. So this suggests it's a hardware fault of sort.
I'm still a bit baffled with how's it come along as I've never dropped the phone nor has it ever gotten wet. Always been in a armour case from day 1. I've never messed with sound mods at all.
I did try installing viper4android after to see if it fixed it and nothing.
Anyone know what this may be? I really like the phone but I don't think it has any warranty left on it. Had it since the release of the mi 11.
Another weird thing is if I reboot the phone sometimes that solves it and speakers work fine. Then issue starts again at some point. Also if I open recents or start closing apps it then sorts itself out. Very weird. Anyway I hope someone on the forum can guide me to try and sort this or even find out what it is.
Thanks
Bump?
Hi. I'm having this same issue. Were you able to get a solution?
Hi. I'm having this same issue. Were you able to get a solution?
Flash full fastboot rom with format data... Should solve, I had the same
Software bug
dromaczek said:
Flash full fastboot rom with format data... Should solve, I had the same
Click to expand...
Click to collapse
hi. i have same issue..can you please tell us how exactly you solved the problem..
which rom,which way.vs.vs
Hi want to ask i just met this problems few days ago, until now still the same situation. Anyone know how to fix it? and if bring go service centre normally need how long to fix it? thank you
dromaczek said:
Flash full fastboot rom with format data... Should solve, I had the same
Click to expand...
Click to collapse
Hello can you elaborate on this? I tried flashing 13.0.13 eu rom, 13.0.12 eu rom and 13.0.4 global rom, all have the same issue.
samtaclauss said:
Hello can you elaborate on this? I tried flashing 13.0.13 eu rom, 13.0.12 eu rom and 13.0.4 global rom, all have the same issue.
Click to expand...
Click to collapse
it's about Hardware problem.. all softwares are tried but still same.
ozgrucar said:
it's about Hardware problem.. all softwares are tried but still same.
Click to expand...
Click to collapse
Could be motherboard issue, I sent the phone for servicing at a local phone repair shop, they tried swapping out the speakers, but it did not solved the issue. Neither does formatting nor changing rom.
My phone after this bug -> works 2 weeks and motherboard burn, need repair (varranty works)
dromaczek said:
My phone after this bug -> works 2 weeks and motherboard burn, need repair (varranty works)
Click to expand...
Click to collapse
I'm using almost 3 months with this bug.. motherboard is still fine.
I will go to service centre this weekend for checking, but for now i am using bluetooth speaker and earbuds all the time the issue does not happen as long i dont open any audio from my phone. but it buzz sometimes when calling people.
mighty1022 said:
I will go to service centre this weekend for checking, but for now i am using bluetooth speaker and earbuds all the time the issue does not happen as long i dont open any audio from my phone. but it buzz sometimes when calling people.
Click to expand...
Click to collapse
please share the service results here.
ozgrucar said:
please share the service results here.
Click to expand...
Click to collapse
They say since it happens sometimes but not always, seems to be motherboard problem but not speaker problem. Want me to backup my data, will format, and want to change motherboard. I plan next month end send for changing motherboard.
mighty1022 said:
They say since it happens sometimes but not always, seems to be motherboard problem but not speaker problem. Want me to backup my data, will format, and want to change motherboard. I plan next month end send for changing motherboard.
Click to expand...
Click to collapse
thanks for info.
ozgrucar said:
thanks for info.
Click to expand...
Click to collapse
I used for few days, yesterday suddenly my phone shut down, then cannot turn back on, i havent back up my phone data. Straight cannot turn on anymore. Tomorrow bring go fix straight TT
I have the same problem, I even bought the speakers, changed them and it continued, I already rebaled the processor but it didn't solve it, looking for a solution, a top of the line device.
Hello,
I have the same problem with Xiaomi Mi 11, I have installed Stable ROM with clean install.
On the other hand, I have changed the upper and lower speaker, the charging flex and the LCD and also the charging plate, which is where the lower speaker is mounted, the problem persists.
Has anyone been able to fix this error somehow?

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