Reboot and shutdown wont come back without removing battery - T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting

I have been rooted and using custom ROMs for over a year now on my note 4 but recently started having my TekXodus ROM crash occasionally. So I updated to the factory latest DOK2 using Kies and I have an issue where when I reboot or shutdown. When i do this I have to pull the battery out for a few minutes before it can boot again. I have tried factory restoring with Kies several times and still have the same problem. Root + custom ROMs also have the issue. Any ideas?

Similar problems in another thread. I'm still having issues although I've gone back to stock as well.
http://forum.xda-developers.com/note-4-tmobile/help/note-4-major-slowdown-bugs-boot-loops-t3311297

People are starting to pop up everywhere with this issue, ROM's, stock, rooted, it doesn't seem to matter. It seems like it's either a software update they pushed to all carriers or maybe hardware failure of some kind. The batteries do seem to go bad fairly regularly around 9-12 months. That's fixable with that Anker 2x + wall charger kit, but if it's hardware failure for this it could get ugly.

Yeah mines getting worse. Gonna try to pick up a motherboard.
Sent from my HTC One using Tapatalk

McGragger said:
Yeah mines getting worse. Gonna try to pick up a motherboard.
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
My phone died completely after a week of ongoing problems. Won't boot or anything any longer and I don't think its software related.. Let me know if you have any success picking up and installing a motherboard.

My Note 4 I bought a year ago was having this issue a couple months ago. Did the usual, factory reset, blah blah blah, was getting the mmc read fail error. Called tech support told them everything I did because I knew they would want me to do it so I headed them off at the pass. They said well it seems you did all the work for us and I had a replacement the next day for $5. Worked fine for 2 months and now it's doing it again so I'll be calling for another replacement tomorrow.
Strange thing is I wasn't getting the same mmc read fail error although I saw something similar only 1 time. This time though I did get a dm-verity verification (?) error. No idea what that even means.
What sucks is they really should offer me an upgrade at this rate but I have no interest in the Note 5 or the S6 without an sd slot or removable battery. Hoped to hold on to my N4 for at least another year.

where can we even buy motherboards for this note 4?

mine is dead as well! it's unfortunately out of warranty...obviously! i'm pretty sure it's a hardware failure!

nazbel said:
mine is dead as well! it's unfortunately out of warranty...obviously! i'm pretty sure it's a hardware failure!
Click to expand...
Click to collapse
Yep, my time w/ the note4 was good while it lasted. I purchased it for $350 back in october and was great. sold it "as is for parts" on ebay for $160 yesterday, and am done with samsung for a while. took that $160 and purchased a LG G2 that i'll have to use for another year or more. i was really getting used to the note's size and stylus features as well.

dtrinh4000 said:
Yep, my time w/ the note4 was good while it lasted. I purchased it for $350 back in october and was great. sold it "as is for parts" on ebay for $160 yesterday, and am done with samsung for a while. took that $160 and purchased a LG G2 that i'll have to use for another year or more. i was really getting used to the note's size and stylus features as well.
Click to expand...
Click to collapse
Good for you man! i really am gonna miss it too! i'll probably sell it for parts while i still can. i got a new nexus 6p that i really am enjoying as well!

I ended up getting a motherboard and replacing it. Worked out fine except I used a cheap lens cover replacement while I was at it and no my pictures suck. Not even sure if the actual is available anywhere.
Sent from my SM-N910T3 using Tapatalk

Where did you get the motherboard?
Thanks!

Bought a parts only phone on ebay
Sent from my SM-N910T3 using Tapatalk

Ok. Thanks.

Related

[Q] Advice on the Captivate....refurbished ?

Thinking of buying a "refurbished" at&t captivate. does anybody have any advice to if the device is worth buying if it is refurbished, if any of you guys have bought it that way..and also is it really worth it in att network or should I be warned and wait till MARCHH! to switch over to another carrier ?
currently have a iphone 3g but i really want to switch over to android
Mine is a insurance replacement so it is refurbed, have had other refurbed phones and haven't had any problemss out of either. I love the phone itself. Go to any sub forum and you can tell the phone has gps issues, some worse then others. This is my 3rd (first couldn't go into recovery, and second was lost), and gps is worse then all the previous ones. Even with the problems, I still wouldn't give this phone up. Probably because I love the hardware and its my first android device and apple wasn't a choice for me. As for the network I hadn't any problems with att since 2004. I'm sure that depends on you location tho.
Sent from my SAMSUNG-SGH-I897 using XDA App
Two weeks ago I bought the HTC Aria with rebate for $29. Then another employee wrote saying they wanted to upgrade their phone, and wanted the Captivate. I looked online and saw that it was $299. A few days go by and he agrees to the price, and when I go to order it, lo and behold ATT has refurb for $50 each! I bought two, one for him and one for me . I like the aria and it is now my backup, but I love the Captivate and for $50, it's hard to go wrong.
tl;dr, buy it.
Did the refurb unit have any signs of use or scratches or anything? I might get one soon too.
Go for it..it's a great phone. Just make sure you can check it out in person first,or can return it if broken.
Mac
I got a refurb.
And it's perfect. Looks brand new. And no problems
I have a refurb......... no major issues. One thing to look for though.......... I got my first one 4 days ago, worked fine, but after being on for a little bit the battery went completely dead after being on standby for 30 min. yeah, something was wrong with the battery, on top of that it would randomly exit me out of screens.
turned out they sent me one that had NOT been fixed yet, their boo boo. They sent me out a new one and I got it today. This one looked brand new, all the stickers from samsung still on it and everything. Let it charge and turned it on....... no more issues.
It lags a little and the battery life REALLY sux, but those are issues with brand new ones also. I turned on my task killer and put the security level to low so that I could kill everything but non essential apps. Now the battery life seems MUCH better. It seems like this phone takes a long time to charge as well though. I think i wll just allow the battery to fully drain then plug it in, see if that will work, maber get rid of any potential battery memory.
Thanks for the help, appreciate it....I ordered it already and should get it in 2-5 business days so i will post back on my thoughts!
cant wait to start using the android OS!!!!
I am on a refurb now. I love this thing. No [hardware] issues at all.
Sent from my SAMSUNG-SGH-I897 using XDA App
i have a refubished phone and its better than the new one I had
I got a new Samsung Captivate and it keeps rebooting on me at random and the keys (especially back key) are really bad. They dont recognzie my touch half the time unless I press really hard on them.
My question is....if I get a replacment how will I be able to tell if its a refurb or not?
Are the refubs typically better since they have had more extensive testing?
Anybody have any thoughts on this?
with anything there are defect but these phones are built like a rock and if you think about it, if there is a x probability that a device has a defect the probability that it has 2 is x^2(in theory, obviously the nature of the defect factors in) so if the phone had a defect that was fixed there is a pretty slim chance that it will be defective after it is repaired.
i wouldn't worry about a refurbished phone, there may be cosmetic damage ect. but i would recommend this phone to anyone on build quality alone. wear and tear related problems should be minimal. id say go for it.
I had 3 refurb fuzes and 2 razr9s. Only real problem you have to worry about is physical defects. Hinges mostly. If there is a software or hardware problem you can send it back.
Edit: you can also get insurance on an unused refurb through at&t
From a phone on an app
Any one who has replaced a phone using insurance or warranty thru ATT is most likely using a refurbed phone. I have replaced every phone i have ever had in 10 years with ATT due to my being really hard on phones at work and all the replacements have been refurbed. I personally have never had an issue with a refurb, they all lokked and performe like new. I actually just got my cappy a few weeks ago and ordered the refurb cause i knew i would end up with one anyway.( and got lucky in doing so and got a batch 1007 phone so my 3button download mode doesnt get wiped.)
Works Perfecly and only set me back $50
I messed up my first captivate. Was able to return it through warranty and got a refurbished unit. I have been using it for 3 months with no issues. Of coarse there is no guarantee
Captivate
Cog 2.2

finding a new droid 4

is it possible? i am pretty fed up with all these listing of "refurbs" where i end up having to pray for it to be fully functional. i'm returning my 3rd attempt at getting a fully functional droid 4 like the first one i purchased that was in pretty scratched up but worked just fine. all these 3 attempts have had one form of connection issues: no lte baseband, constant connection drops, lost data as soon as i touch it.
i read some of the Q&As from the listings on amazon and it seems like they are all used even if its listed as "new" so im losing faith here.
Puppymang said:
is it possible? i am pretty fed up with all these listing of "refurbs" where i end up having to pray for it to be fully functional. i'm returning my 3rd attempt at getting a fully functional droid 4 like the first one i purchased that was in pretty scratched up but worked just fine. all these 3 attempts have had one form of connection issues: no lte baseband, constant connection drops, lost data as soon as i touch it.
i read some of the Q&As from the listings on amazon and it seems like they are all used even if its listed as "new" so im losing faith here.
Click to expand...
Click to collapse
Have you tried Ebay?
Borchuck said:
Have you tried Ebay?
Click to expand...
Click to collapse
every single one i bought was from ebay. all the listings on ebay are either refurbs or "new" which are really just "refurbs" labeled as new. considering trying on amazon next even if it costs more
Puppymang said:
every single one i bought was from ebay. all the listings on ebay are either refurbs or "new" which are really just "refurbs" labeled as new. considering trying on amazon next even if it costs more
Click to expand...
Click to collapse
Couple of weeks ago I've bought on Ebay two Droid 4 (one for me and one for my friend). The auction says "Mint condition" and phones doesn't have any scratches at all. After this couple of weeks I can say that they work in 100% and I've tested almost everything, calls, data, sensors, wifi, screen, buttons. I've flashed safestrap and some customs roms, patches, kexec kernel, overclock modules and lot of apps. In total I've spend 170 USD on this two phones (with shipment charges ofcourse).
Borchuck said:
Couple of weeks ago I've bought on Ebay two Droid 4 (one for me and one for my friend). The auction says "Mint condition" and phones doesn't have any scratches at all. After this couple of weeks I can say that they work in 100% and I've tested almost everything, calls, data, sensors, wifi, screen, buttons. I've flashed safestrap and some customs roms, patches, kexec kernel, overclock modules and lot of apps. In total I've spend 170 USD on this two phones (with shipment charges ofcourse).
Click to expand...
Click to collapse
does this seller still have more? do you have the link? i purchased from http://www.ebay.com/itm/Motorola-DR...832?pt=LH_DefaultDomain_0&hash=item27e4f78370 and http://www.ebay.com/itm/REFURBISHED...363?pt=LH_DefaultDomain_0&hash=item566ee74b83
the first link was the one i originally bought that worked fine however it was pretty scratched up and the ear piece did not work well which i could forgive because i can just use earphones. after that one i died i purchased from the same seller but the one i got had connection issues (5 bars of LTE in the morning and 5KB/s transfer rate with constant "errors") so i returned it and bought from the 2nd link which had a missing LTE baseband but looked like new so i tried again and the one i have now drops connection usually when i wake it up. the image is from my trip to the verizon store yesterday and all the red lines are connection drops
im just kind of desperate at this point
Puppymang said:
does this seller still have more? do you have the link? i purchased from http://www.ebay.com/itm/Motorola-DR...832?pt=LH_DefaultDomain_0&hash=item27e4f78370 and http://www.ebay.com/itm/REFURBISHED...363?pt=LH_DefaultDomain_0&hash=item566ee74b83
the first link was the one i originally bought that worked fine however it was pretty scratched up and the ear piece did not work well which i could forgive because i can just use earphones. after that one i died i purchased from the same seller but the one i got had connection issues (5 bars of LTE in the morning and 5KB/s transfer rate with constant "errors") so i returned it and bought from the 2nd link which had a missing LTE baseband but looked like new so i tried again and the one i have now drops connection usually when i wake it up. the image is from my trip to the verizon store yesterday and all the red lines are connection drops
im just kind of desperate at this point
Click to expand...
Click to collapse
Well, I cannot say much about LTE because I live in Europe and I'm using GSM.
I've bought those:
http://www.ebay.com/itm/MINT-CONDIT.../251819221619?ssPageName=ADME:L:eek:C:PL:3160
as long as its got the lte baseband it shouldnt matter. my first working device downloaded up to 2.7MB/s. the one i have now gets 3.5MB/s when it doesnt drop connection
seems like you got lucky with that deal but the listing ended already
Puppymang said:
as long as its got the lte baseband it shouldnt matter. my first working device downloaded up to 2.7MB/s. the one i have now gets 3.5MB/s when it doesnt drop connection
seems like you got lucky with that deal but the listing ended already
Click to expand...
Click to collapse
Maybe you can email this guy and ask him does he have any more Droids? He seems to run a store.
I have a droid 4 that is in good working condition, pm me and we can discuss. I haven't used it since getting my nexus 4, and want it to go to a good home. I also have the vehicle mount, case, and screen protectors.
I actually bought a Droid 4 off of Amazon (in case my current one bites the dust - had a bit of a hardware scare). It doesn't look like it's been previously used... I haven't booted it up, so I can't tell for sure, but it looks brand new, to be honest. No scratches, smudges, dents, anything.
Granted, they aren't manufacturing these phones, anymore, so it was probably from whatever extra they have left.
i ended up ordering another droid 4 off a different seller on ebay. all the feedback left by others say their droid 4's were good so im putting faith in this one
Puppymang said:
i ended up ordering another droid 4 off a different seller on ebay. all the feedback left by others say their droid 4's were good so im putting faith in this one
Click to expand...
Click to collapse
Good luck!
I just picked one up from this seller, fingers crossed ...
http://ebay.com/itm/311176404776
DOA :/
@chachi: I have one in great condition both functionally and cosmetically. Pm me for details
i've bought one that was refurbished by assurion, which is a insurance/extended warranty company associated with Verizon.
it says on the back adhesive refurb. by Assurion and my phone is working perfectly.
I purchased mine from here
It's listed as new https://devices-now.com/checkout/cart/
They have refurbed & used also
Or http://www.devices-now.com/index.php/catalogsearch/advanced/result/?manufacturer[]=1&cat=35
Sent from my Droid 4 using XDA app!

Should I buy a used Moto X?

Since the phone is two years old at this point, I'm wondering it would not be prudent to get a used one. They're going for $100 on eBay, my concern is that the not exactly stellar battery life will have detoriated to an unusable point.
Can anyone chime in with their experiences? Insight?
Sohvkhan said:
Since the phone is two years old at this point, I'm wondering it would not be prudent to get a used one. They're going for $100 on eBay, my concern is that the not exactly stellar battery life will have detoriated to an unusable point.
Can anyone chime in with their experiences? Insight?
Click to expand...
Click to collapse
amazon has new gsm unlocked for $119?
http://www.amazon.com/Motorola-Moto-Unlocked-Phone-Warranty/dp/B00E92AV2W
You sure it's new? I just checked and it looks like it's all used.
(I cannot unfortunately post links as a new account)
Sohvkhan said:
You sure it's new? I just checked and it looks like it's all used.
(I cannot unfortunately post links as a new account)
Click to expand...
Click to collapse
i was just reading some of the feed back about it and it come in a non factory box but comes with warranty and look brand new, if you were to brake your screen it cost $120 to get it replaced, still looks like a good deal, its listed as new
iv had good luck buying used phones for ebay, just thoroughly test as soon as you get it, ebay has buyer protection if your not satisfied with it all you will be out is time and effort, you have 45 days to return it even used
I bought one of those phones from eBay for ~$100. The first one's camera worked occasionally. I'm now using the replacement and it's working. The battery is pretty good. It's gotten me through the day, and I've been downloading a lot of apps. I was able to root it this weekend, but it was tough. It reminded me of my Droid 2 days... Too bad the bootloader is locked.

Software or Battery??

Hey Guys,
I really need your help on this. Last week my G4 out of no where just shuts off and never came back on. I tried removing and putting it back but it just vibrates for about 20-30 secs and stops. I called T-Mobile and they sent me a replacement. The replacement keeps rebooting randomly and the screen flickers. I called T-Mobile and they said it could be the battery, so they're going to send me a new one. So do you guys think it's the phone or the battery? I'm thinking I should pay $140 to jump. What do you guys think?
Seems like people are having trouble with certain G4 suddenly died... something about a faulty motherboard
Sent from my LG-H811 using Tapatalk
Mine phone did something similar and they had to replace the phone. A week or so ago it just shut off when I was using it, wouldn't come back on. After pulling the battery I could get it power on but it would shut off shortly after. It finally stopped coming on altogether. I called T-Mobile and they sent out a replacement.
Yesterday my phone reboot randomly a couple of times then the last time it did not come back. It would not power on at all. I tried the button combo to get it into download mode and nothing. I did notice that it would appear as a USB TTY device when connected to my computer. I tried using picocom to troubleshoot it but all it kept doing was spitting back junk. I took it to a T-Mobile store and they confirmed that it was dead. T-Mobile is sending me a replacement. I have no idea what caused it.
The manufacture date was June 2015. Maybe it would be helpful if we tracked that as these phones experience these sort of issues?
I received my new battery and the problem still exist. They're sending me another replacement phone. Is there a lemon law? This is just ridiculous...
Just got my 2nd replacement. Same ****ty problem. Just got off the phone with T-Mobile and they're going to be upgrading me to an S6. Good luck to everyone else that has this problem.
GripR said:
Just got my 2nd replacement. Same ****ty problem. Just got off the phone with T-Mobile and they're going to be upgrading me to an S6. Good luck to everyone else that has this problem.
Click to expand...
Click to collapse
A replacement with the same issue out the box? That's weird
Sent from my LG-H811 using Tapatalk
shook187 said:
A replacement with the same issue about the box? That's weird
Sent from my LG-H811 using Tapatalk
Click to expand...
Click to collapse
I'm assuming you're saying "out the box"
Yes.
I also told the rep that I didn't feel comfortable going through the holidays with an unreliable phone and they helped me by waiving my required jump balance and allowed me to JUMP. I decided to go with the S6 since there aren't any other worthy Android phones on T-Mobiles line up. I mean the Note is just too big and the edge is too much.
Samething happened to me last week.

Phone just died?

Okay, so this seems to be a recurring thing here. I've seen a few threads about this now. I don't understand what's going on and why there are no answers. I was literally sitting here texting my girlfriend and my phone froze then rebooted. Booted back up fine, and then 5 minutes later did the same damn thing again. This time though it just keeps boot looping. It'll get to the point where it's optimizing all my apps and get part way through, freeze, and do it all over again. I'm stock unrooted, and I'm quite pissed off at this. This should not be happening to these phones, and my phone has been perfectly fine with no problems for a while now and all the sudden it just wants to do this. Also, if I pull the battery and put it back in it won't turn back on or charge for 10 minutes, and then just keeps looping.
It's not looking good for us bro... Sorry.. Seems as if the MotherBoards are no good. I've tried a few different data recovery options nothing seems promising. Taking my phone to T-Mo today..
celsius0010 said:
It's not looking good for us bro... Sorry.. Seems as if the MotherBoards are no good. I've tried a few different data recovery options nothing seems promising. Taking my phone to T-Mo today..
Click to expand...
Click to collapse
I ended up taking mine in yesterday, getting a warranty replacement. I'm just hoping since their already used devices that there are no problems with it. The rep told me if I get 3 bad phones though they allow me to switch to a different phone.
H4rryTipp3r said:
I ended up taking mine in yesterday, getting a warranty replacement. I'm just hoping since their already used devices that there are no problems with it. The rep told me if I get 3 bad phones though they allow me to switch to a different phone.
Click to expand...
Click to collapse
You were just lied to. There is no set rule to say that if you get three bad phones, that you'd get to choose a different phone.
Sent from my LG-H811 using Tapatalk
Sfkn2 said:
You were just lied to. There is no set rule to say that if you get three bad phones, that you'd get to choose a different phone.
Sent from my LG-H811 using Tapatalk
Click to expand...
Click to collapse
Oh well, my new phone hasn't had any problems so far. Actually it's quite better than my old one. I'm getting 4G and LTE in places my old phone only came up with 2G.
Sfkn2 said:
You were just lied to. There is no set rule to say that if you get three bad phones, that you'd get to choose a different phone.
Sent from my LG-H811 using Tapatalk
Click to expand...
Click to collapse
It actually did use to be that way. It was that you had to have had the phone replaced 3 times (basically 4 same bad phone) then they offered you a different phone that was comparable to what you had.
truckerdewd said:
It actually did use to be that way. It was that you had to have had the phone replaced 3 times (basically 4 same bad phone) then they offered you a different phone that was comparable to what you had.
Click to expand...
Click to collapse
As a courtesy, not a set rule.
Sent from my LG-H811 using Tapatalk
Mine did the same thing too since two days ago. At least you got a replacement, mine wasn't warrranty covered because it had a little crack on the screen. Thinking of jumping ship to another phone now :/
KCuadrado said:
Mine did the same thing too since two days ago. At least you got a replacement, mine wasn't warrranty covered because it had a little crack on the screen. Thinking of jumping ship to another phone now :/
Click to expand...
Click to collapse
Sorry to hear that, the only thing out of shape with my old phone was the leather back. The new one they sent me has been amazing though. If anything I'd jump to the v10. It sucks though because all the new flagship are right around the corner.

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