So, let me start by saying that I HAVE read around and there is a lot of talk about this issue here on xda, a lot of people have sent their Nexus 6 phones in to be replaced and it's a common issue! However, was anyone ever able to come up with the conclusion of it either being software or hardware based? I noticed mine does this more when the battery gets lower leading me to believe it's software related, however, I have hear speculation that the hardware is faulty. Anyone know the true answer to this question? Thanks!
H4X0R46 said:
So, let me start by saying that I HAVE read around and there is a lot of talk about this issue here on xda, a lot of people have sent their Nexus 6 phones in to be replaced and it's a common issue! However, was anyone ever able to come up with the conclusion of it either being software or hardware based? I noticed mine does this more when the battery gets lower leading me to believe it's software related, however, I have hear speculation that the hardware is faulty. Anyone know the true answer to this question? Thanks!
Click to expand...
Click to collapse
im going to assume its hardware based. since my n6 doesnt have any hissing or crackling, and if software mine would have it as well, since we have the same software.
H4X0R46 said:
So, let me start by saying that I HAVE read around and there is a lot of talk about this issue here on xda, a lot of people have sent their Nexus 6 phones in to be replaced and it's a common issue! However, was anyone ever able to come up with the conclusion of it either being software or hardware based? I noticed mine does this more when the battery gets lower leading me to believe it's software related, however, I have hear speculation that the hardware is faulty. Anyone know the true answer to this question? Thanks!
Click to expand...
Click to collapse
I have this issue 2
Sent from my Nexus 6 using Tapatalk
simms22 said:
im going to assume its hardware based. since my n6 doesnt have any hissing or crackling, and if software mine would have it as well, since we have the same software.
Click to expand...
Click to collapse
Damn, I guess a lot of people had this issue, most people who own this device have said this is happening to them, few have said theirs is fine. It's a minor annoyance, but for the hefty price tag and what I paid for mine, it's very disappointing. Does the 6p or 5x have this issue? Or not sure? They're made by different companies so I assume they don't.
H4X0R46 said:
Damn, I guess a lot of people had this issue, most people who own this device have said this is happening to them, few have said theirs is fine. It's a minor annoyance, but for the hefty price tag and what I paid for mine, it's very disappointing. Does the 6p or 5x have this issue? Or not sure? They're made by different companies so I assume they don't.
Click to expand...
Click to collapse
I've no idea.
H4X0R46 said:
Damn, I guess a lot of people had this issue, most people who own this device have said this is happening to them, few have said theirs is fine. It's a minor annoyance, but for the hefty price tag and what I paid for mine, it's very disappointing. Does the 6p or 5x have this issue? Or not sure? They're made by different companies so I assume they don't.
Click to expand...
Click to collapse
I dont have this issue unless I try to use things like Viper which I removed as it really didnt do enough to justify the extra static.
As for the 6p and 5x they have other issues.
No hissing or crackling from the speakers on my N6. And I don't think we can say most people that own this device have said they've experienced this issue.
Sent from my Nexus 6 using Tapatalk
seabro01 said:
No hissing or crackling from the speakers on my N6. And I don't think we can say most people that own this device have said they've experienced this issue.
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
Do you or anyone in this thread know if Google would replace a device that I've had for 7 months? What's the terms on this?
This is a refurbished replacement or new replacement N6 you've had for 7 months?
Sent from my Nexus 6 using Tapatalk
seabro01 said:
This is a refurbished replacement or new replacement N6 you've had for 7 months?
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
Bought it brand new from Google play store.
H4X0R46 said:
Bought it brand new from Google play store.
Click to expand...
Click to collapse
Then it's still under warranty and you should be able to get it replaced. I had a couple issues with my N6 and I got a brand new phone 10 days after I received RMA confirmation.
seabro01 said:
Then it's still under warranty and you should be able to get it replaced. I had a couple issues with my N6 and I got a brand new phone 10 days after I received RMA confirmation.
Click to expand...
Click to collapse
So just flashing a stock image and locking the bootloader should be good then? I have a lot of mods on mine.
H4X0R46 said:
So just flashing a stock image and locking the bootloader should be good then? I have a lot of mods on mine.
Click to expand...
Click to collapse
Yeah, that's what I did. Don't think Google cares about unlocked boitloader but I locked it just in case.
seabro01 said:
Yeah, that's what I did. Don't think Google cares about unlocked boitloader but I locked it just in case.
Click to expand...
Click to collapse
Thanks! I just hope my next one doesn't have this issue if I go through with this. A lot of people said they went through 3 or 4 of these phones until they got one without this issue, also, they send a brand new one right? I don't want a refurbished one.
H4X0R46 said:
Thanks! I just hope my next one doesn't have this issue if I go through with this. A lot of people said they went through 3 or 4 of these phones until they got one without this issue, also, they send a brand new one right? I don't want a refurbished one.
Click to expand...
Click to collapse
They should send you a new N6 if they have the same color and storage, but I've heard about some receiving refurbished phone with issues and then getting a new N6 after talking to customer servicece rep.
seabro01 said:
They should send you a new N6 if they have the same color and storage, but I've heard about some receiving refurbished phone with issues and then getting a new N6 after talking to customer servicece rep.
Click to expand...
Click to collapse
I called their support and asked about it, he says he "you don't wanna troubleshoot it first?" And I said "not really, I've tried EVERYTHING even reflashing stock firmware!" And then he tells me that it WOULD be a refurbished model, not a new one. Umm no, I paid full price for mine when it came out!
Sent from my Nexus 6 using Tapatalk
By the way, fizz1041 is me, don't know why Tapatalk posted with that name, but it's me.
fizz1041 said:
I called their support and asked about it, he says he "you don't wanna troubleshoot it first?" And I said "not really, I've tried EVERYTHING even reflashing stock firmware!" And then he tells me that it WOULD be a refurbished model, not a new one. Umm no, I paid full price for mine when it came out!
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
Might want to try Motorola for RMA. They have an option to get the replacement N6 before mailing them the defective phone.
About this issue with speaker...Did changing battery or speaker solved this noise?
sebcio2804 said:
About this issue with speaker...Did changing battery or speaker solved this noise?
Click to expand...
Click to collapse
It seems to me that the crackling has to do with voltage...
Like the crackling occurs as the battery starts to quit because it thinks there's more voltage available than really is... And as I start to put 2 + 2 together... It seems to be exasperated by using the "high performance" toggle in the kernel
Sent from my Nexus 6 using Tapatalk
Related
This is my 3rd N7. I just got it about 8 hours ago from gamestop. I thought when I started my new replacement up I finally got a defective free device!!! Started playing major mayhem and boy did I figure out quick this replacement was the worst. It would read my finger placement but I would either have to hold it there or swipe. Oh and the keyboard was almost impossible to use. Even moving widgets and apps on home screen was a chore due to it out being able to hold on to my placement. I know I'm not the only one having this issue. You guys think an update would fix this or do I have another deffective device?
Sent from my Nexus 7 using Tapatalk 2
Not sure, but if it is defective again, I would return it and buy it somewhere else.
Can you try it out with headphones plugged in or while touching the headphone jack? This might be a grounding issue.
Sent from my Nexus 7 using xda premium
I just returned. I usually hate GameStop but they are bring really cool about the n7. They are exchanging it without question. One time they didn't even turn it on lol! But I got my replacement today and so far so good. Hope nothing is wrong with it *knock on wood*
Sent from my Nexus 7 using Tapatalk 2
Third time will be the charm with me, I think. I'll be hopefully getting my third one early next week while I still have time to compare to my first unit. if the third one has issues, then I'll be putting the N7 on the back burner until people are reporting that these common issues are resolved. It's just taking TOO much time and energy to mess with this whole thing.
Gamestop just replacing them right there on the spot?
I made a video of the issue I'm experiencing along with how it behaves when I have the headphones plugged in. https://www.youtube.com/watch?v=dG3-vjFYh0Q&feature=youtube_gdata_player
Sent from my Nexus 7 using xda premium
Listen...if you have to return a device more than once...JUST STOP! This is God or some other higher power trying to tell you something. QUIT IT!!!
ExploreMN said:
Listen...if you have to return a device more than once...JUST STOP! This is God or some other higher power trying to tell you something. QUIT IT!!!
Click to expand...
Click to collapse
Why?
Sent from my iPad using Tapatalk HD
wynand32 said:
Why?
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
Did I stutter?
Having one of these http://forum.xda-developers.com/showthread.php?t=1793578 is enough.
ExploreMN said:
Did I stutter?
Having one of these http://forum.xda-developers.com/showthread.php?t=1793578 is enough.
Click to expand...
Click to collapse
No, you didn't stutter, but you also didn't make much sense. I'd say a person with the time and inclination has no reason not to try to get a defect-free device. There's every reason to believe that at some point the initial manufacturing issues will be worked out, and defect-free Nexus 7's will become available. That should happen sooner rather than later, and so long as Google is willing to keep sending replacements, there's no reason why someone shouldn't keep trying (do note that I, personally, do not have the time or inclination, so I'm stopping at 3).
So, when I say "why," I'm asking: what's your reasoning? Certainly you don't REALLY mean that "God or some other higher power" is actually trying to say something.
Yes GameStop just returned it no questions asked. The only problem was finding the tablets. Only one GameStop in my city had a replacement. This one is perfect EXCEPT the sound. Its cracky and pops. But the m going to hold onto this one because everything else is flawless. Including the lifted screen. I rarely use the internal speaker anyway. It works fine of I dont pump it up a lot. Anyway yes GameStop was badass for once. They didn't even turn it on lol. I could have gutted the CPU.
Sent from my Nexus 7 using Tapatalk 2
Kinda makes me wonder if Google, Asus, or retailers are just recycling some of the returns to someone else, hoping they will be fine with whatever defects the person returning couldn't live with. Anyone know if there are any rules at the retail level that prevent this from happening?
BostonDan2 said:
Kinda makes me wonder if Google, Asus, or retailers are just recycling some of the returns to someone else, hoping they will be fine with whatever defects the person returning couldn't live with. Anyone know if there are any rules at the retail level that prevent this from happening?
Click to expand...
Click to collapse
Yes, the fact that the replacement orders are for a new products. Selling refurbs as new would break all sorts of laws.
Sent from my Nexus 7 using Tapatalk 2
So my replacement nexus 4 was suppose to be delivered on Monday. Around noon monday, I check the tracking which said it had been delivered...except I was home all morning and no package was delivered. I waited a few hours, figuring it was some kind of mistake with the tracking.
Then, I called UPS and they confirmed that it had been delivered at the stated time. I immediately called google and explained the situation. They were very understanding and started the process of disabling the lost device and issuing me a new one.
However, later that evening, my neighbour rang the bell and had the package in his hand....he had just come back from work and found it sitting at his front door (arghhh UPS ). At this point I hadn't yet received the e-mail from google with the link to order another replacement, so I figured I would call them to let them know that I had found the device. The rep told me that she would send the request to the department that handles lost/stolen device, but it was most likely already too late. She said she would keep me posted on the situation by e-mail.
Today, I still haven't received the e-mail with the link to order the new replacement, and the device is working fine (I assume if they disable it, it would lock me out or something). So I e-mailed the aforementioned rep and explained this to her. She e-mailed back saying that they had already disabled the device and given me a full refund, and that I would have to reorder the device...wtf On top of that she made no mention of returning this device (But I did go ahead and mail back the original phone today).
The phone is still working fine and my credit card doesn't show any refund (though this may be due to the fact that they haven't yet processed the refund....just my guess). Oh and still no e-mail to order the replacement, but I'm assuming since they are apparently issuing a refund, they expect me to place a whole new order?
What do you guys think? Is this just a big miscommunication between the various departments at google? Did they indeed stop the disabling of the device (which would explain why the device is still working)? But then why would the rep tell me I need to reorder the device. Man, this is just a big mess......and the funny part is, this device has the same earpiece buzzing problem for which I did the RMA lol.
Update: see post 14 on page 2
All the nexuses have buzzing earpieces. Its a feature
Sent from my Nexus 4 using Tapatalk 2
jaju123 said:
All the nexuses have buzzing earpieces. Its a feature
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Only the first ones, all the new batches are fine...
CrazyPeter said:
Only the first ones, all the new batches are fine...
Click to expand...
Click to collapse
New batches = ordered on or after 27th?
now what does that mean disabling a device.... it aint usable... ?
CrazyPeter said:
Only the first ones, all the new batches are fine...
Click to expand...
Click to collapse
Are you saying newer ones don't give that hissing sound when idling (not in call)?
Sent from my Nexus 4 using Tapatalk 2
CrazyPeter said:
Only the first ones, all the new batches are fine...
Click to expand...
Click to collapse
Mine is from the Nov 13th batch of orders no buzzing in my ear piece. My neighbor ordered on the 7th and received it on Monday and it has a buzzing earpiece so I don't think that it has anything to do with what batch it came from.
Sent from my Nexus 4 using Tapatalk 2
yogeshmha said:
now what does that mean disabling a device.... it aint usable... ?
Click to expand...
Click to collapse
They said once they remote disable the device it will basically become a paperweight. I have no idea of exactly what they do. Can anyone shed some light on this? BTW phone still works.
Why would anyone hold up their phones to their ears when it is not on or even on a phone call??!
is this like the "if I shake my phone real hard, I can hear something rattling inside" complaint?
I can't believe you mailed the phone back before even receiving the e-mail with the link to get the next RMA unit. If I were you I would have kept the phone until it either stopped working or you placed the next RMA order and had the next replacement in hand.
Now who knows when you will get your hands on another N4. Looks like you are in a whole new limbo period.
zealtor said:
They said once they remote disable the device it will basically become a paperweight. I have no idea of exactly what they do. Can anyone shed some light on this? BTW phone still works.
Click to expand...
Click to collapse
I think what they do is void the ESN on the device rendering it unusable as a carrier cannot activate a bad ESN.
facetubespam said:
Why would anyone hold up their phones to their ears when it is not on or even on a phone call??!
is this like the "if I shake my phone real hard, I can hear something rattling inside" complaint?
Click to expand...
Click to collapse
I can clearly hear the buzzing while on a call on both the original and the replacement phone, and it's really annoying. Obviously if I could not hear it in a call, it would be a non-issue.
sn0warmy said:
I can't believe you mailed the phone back before even receiving the e-mail with the link to get the next RMA unit. If I were you I would have kept the phone until it either stopped working or you placed the next RMA order and had the next replacement in hand.
Now who knows when you will get your hands on another N4. Looks like you are in a whole new limbo period.
Click to expand...
Click to collapse
I mailed back the original phone that I ordered on Nov 13, not the replacement. The rep said that I had to mail back the original right away to avoid being charged for it. Like I said, the replacement phone is working fine (except for the buzz lol) and so far as I can tell, they have not "disabled" the device in any way yet. Even if they do, I have a perfectly fine HTC one S sitting here that I have no problem using.
Sucks man, sorry. I would've tried to keep that thing as long as I could. As far as the buzzing, seems like all these devices have a shielding or grounding issue which is causing the noise in the ear piece. My first phone which I got from TMobile (I love 30 day return policy ) had a pretty bad electrical/modem sound that was actually very distracting while in a call. The new device which I just received yesterday from El Goog doesn't have this defect, but does have the sound of an active earpiece at all times. Hardly an issue. The previous device sounded really bad over VOIP and calls never sounded as good as with the new one. Best to be patient and satisfied rather than hasty and regretful
Good luck man!!
Sent from my Brain
Update
So I just got an e-mail from another rep saying that they were able to stop the deactivation of the device. lol. No wonder why the phone has been working all along. I think I'm just going to sell the phone since I don't want to go through this whole RMA process again, and it does seem like this buzzing happens on all nexus 4s. I'll probably order one again once these issues have been worked out. In the mean time, I think I can get by just fine with the HTC one s that I picked up brand new for $100 last week
zealtor said:
So I just got an e-mail from another rep saying that they were able to stop the deactivation of the device. lol. No wonder why the phone has been working all along. I think I'm just going to sell the phone since I don't want to go through this whole RMA process again, and it does seem like this buzzing happens on all nexus 4s. I'll probably order one again once these issues have been worked out. In the mean time, I think I can get by just fine with the HTC one s that I picked up brand new for $100 last week
Click to expand...
Click to collapse
from themobileshop? lol
No earpiece buzzing on my N4
zealtor said:
So I just got an e-mail from another rep saying that they were able to stop the deactivation of the device. lol. No wonder why the phone has been working all along. I think I'm just going to sell the phone since I don't want to go through this whole RMA process again, and it does seem like this buzzing happens on all nexus 4s. I'll probably order one again once these issues have been worked out. In the mean time, I think I can get by just fine with the HTC one s that I picked up brand new for $100 last week
Click to expand...
Click to collapse
Brand new One S for $100? Off-contract?
Sent from my GT-I9000 using xda app-developers app
jacklebott said:
No earpiece buzzing on my N4
Click to expand...
Click to collapse
Same here so its not on all N4's
Sent from my Nexus 4 using Tapatalk 2
supersain08 said:
from themobileshop? lol
Click to expand...
Click to collapse
haha yeah, I was able to find two of them, one for me and one for my brother, just before the whole GTA pretty much went out of stock lol.
ed10000 said:
Brand new One S for $100? Off-contract?
Sent from my GT-I9000 using xda app-developers app
Click to expand...
Click to collapse
yes, it was a canadian deal. see here
Just FYI also, I have had no buzzing whatsoever. So it seems new batches may not suffer from this?
I just noticed I can see PM up on the top right side of the screen and some notifications in the top left corner during full screen apps, especially with a full grey screen. I didn't see those a couple hours ago when I got it.
Did I seriously just burn in my screen already? Is this normal for a "new" One? Or should I be freaking out?
I did nothing out of the ordinary since I got it. Just rooted it, restored apps, put it on the charger for a bit. That's all.
I see 127 views and no replies. No one wants to touch this one lol! I'm taking it back to Sprint in the morning. I shouldn't be getting burn in less than 24 hours into using any phone, refurbished or not.
Sent from my HTCONE using Tapatalk 4 Beta
FlowingAway said:
I see 127 views and no replies. No one wants to touch this one lol! I'm taking it back to Sprint in the morning. I shouldn't be getting burn in less than 24 hours into using any phone, refurbished or not.
Sent from my HTCONE using Tapatalk 4 Beta
Click to expand...
Click to collapse
Yea,i agree,take it back and make them replace it,it should last longer than 24 hours,wether you flash it or not,im upgrading to this from the EVO 4G,in 2 months,but it will be a new one,hahaha,i just cant wait,so i can start to dev for the One now and maybe port over my 4 kornerz rom.
I would take it back as well.
Also, pay attention to the screen. In my One, the speakers busted (same as my OG Evo, Evo 3D and Hero. Htc makes ****ty speakers) I also have a dead pixel so I filed an insurance claim. Today I received the new One and the display is garbage. The whites look dingy and yellow like a cheaper version. It doesn't compare at all to my current One.
I'm gonna send it back and try my luck again =\
Rippley05 said:
I would take it back as well.
Also, pay attention to the screen. In my One, the speakers busted (same as my OG Evo, Evo 3D and Hero. Htc makes ****ty speakers) I also have a dead pixel so I filed an insurance claim. Today I received the new One and the display is garbage. The whites look dingy and yellow like a cheaper version. It doesn't compare at all to my current One.
I'm gonna send it back and try my luck again =\
Click to expand...
Click to collapse
I've owned 7 htc devices and never popped the speakers.
Are you using a volume enhancer or something?
Sent from my HTCONE using xda premium
gutrrob said:
I've owned 7 htc devices and never popped the speakers.
Are you using a volume enhancer or something?
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
Nope. You're lucky then because HTC speakers are cheap and it isn't just me who says so. Here is a quick google search but you can dig deeper and see for yourself. I never really cared because replacing the speaker was easy...but with the HTC One it is a repair nightmare.
https://www.google.com/#output=sear...34,d.eWU&fp=9745b774bca4f8d2&biw=1920&bih=993
Sprint will be sending me another refurbished one early next week. For the time being I'm rolling with my burned in screen but otherwise awesome one! The tech at sprint immediately saw it and was like yeah that's not right haha
Sent from my One using Tapatalk 4 Beta
FlowingAway said:
Sprint will be sending me another refurbished one early next week. For the time being I'm rolling with my burned in screen but otherwise awesome one! The tech at sprint immediately saw it and was like yeah that's not right haha
Sent from my One using Tapatalk 4 Beta
Click to expand...
Click to collapse
Asurion is gonna be sending me another one as well. I just hope the screen matches the one I have now. It is so much better than the replacement. I wish I could take pix and show you guys, it's annoying the things could be this drastically different.
Glad your issue is getting resolved! :good:
So apparently this thing isn't near impossible to repair if they are sending out refurbs as replacements.
uh60james said:
So apparently this thing isn't near impossible to repair if they are sending out refurbs as replacements.
Click to expand...
Click to collapse
So apparently people with the right tools/machines > us.
http://mobile.eweek.com/mobile/htc-one-receives-lowest-ifixit-repair-score-to-date/
Sent from my HTCONE using xda premium
Our of curiosity, where did you exactly find the HTC ONE online?
Rippley05 said:
So apparently people with the right tools/machines > us.
http://mobile.eweek.com/mobile/htc-one-receives-lowest-ifixit-repair-score-to-date/
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
I would assume iFixit would have the right tools but meh
uh60james said:
I would assume iFixit would have the right tools but meh
Click to expand...
Click to collapse
/sigh.
I'll halfway attempt to break it down, but I doubt you'll understand.
There are people who break down how difficult it would be for the average consumer to do things such as repairs for these phones (hint:ifixit). The average consumer isn't gonna own all the tools/equipment or possess the knowledge/skill as a professional. This is true in probably everything you'll ever get repaired, otherwise mechanics have been ripping people off for years.
This phone scores as low as possible when it comes to repairs. It doesn't mean that professionals can't repair it. Ifixit isn't gonna breakdown how easy it is for HTC or other phone repair people, why the *@*! would anyone care about that? They are breaking it down for the not so skilled.
Rippley05 said:
/sigh.
I'll halfway attempt to break it down, but I doubt you'll understand.
There are people who break down how difficult it would be for the average consumer to do things such as repairs for these phones (hint:ifixit). The average consumer isn't gonna own all the tools/equipment or possess the knowledge/skill as a professional. This is true in probably everything you'll ever get repaired, otherwise mechanics have been ripping people off for years.
This phone scores as low as possible when it comes to repairs. It doesn't mean that professionals can't repair it. Ifixit isn't gonna breakdown how easy it is for HTC or other phone repair people, why the *@*! would anyone care about that? They are breaking it down for the not so skilled.
Click to expand...
Click to collapse
Ok di$& thanks for that wonderful bit of information.
uh60james said:
Ok di$& thanks for that wonderful bit of information.
Click to expand...
Click to collapse
You're welcome.
Sent from my HTCONE using xda premium
uh60james said:
I would assume iFixit would have the right tools but meh
Click to expand...
Click to collapse
Rippley05 said:
/sigh.
I'll halfway attempt to break it down, but I doubt you'll understand.
There are people who break down how difficult it would be for the average consumer to do things such as repairs for these phones (hint:ifixit). The average consumer isn't gonna own all the tools/equipment or possess the knowledge/skill as a professional. This is true in probably everything you'll ever get repaired, otherwise mechanics have been ripping people off for years.
This phone scores as low as possible when it comes to repairs. It doesn't mean that professionals can't repair it. Ifixit isn't gonna breakdown how easy it is for HTC or other phone repair people, why the *@*! would anyone care about that? They are breaking it down for the not so skilled.
Click to expand...
Click to collapse
haha pwnd!
I got my phone replaced once already as well, but Sprint said they DO NOT use refurbished phones as replacements until the phone has been released for 6 months.
But what was odd is that my replacement phone didn't come with a box, so I dialed ##786# and checked the "reconditioned status" which stated "none." I wonder if this replacement is not a refurb, then why did it come with no box?
jdizzle316 said:
I got my phone replaced once already as well, but Sprint said they DO NOT use refurbished phones as replacements until the phone has been released for 6 months.
But what was odd is that my replacement phone didn't come with a box, so I dialed ##786# and checked the "reconditioned status" which stated "none." I wonder if this replacement is not a refurb, then why did it come with no box?
Click to expand...
Click to collapse
Sprint doesn't handle it, Asurion does. They'll tell you it could be new or refurbished. It all depends on what they have. Both of mine came with a box, but that doesn't mean they're new.
I'm about to send ny second replacement back. The screen is just too yellow and dingy looking. It's a damn shame I have to file an insurance claim and pay a deductible on a month old phone.
Sent from my HTCONE using xda premium
To update, my 2nd refurb seemed nice enough. But after having it a couple days, I've noticed the screen colors are pretty blown out and definitely not like it should be. Colors are as funky as they can be, and the screen itself is way too bright. And for insult to injury, the phone is unable to connect to 4G LTE. So back to Sprint I go!
FlowingAway said:
To update, my 2nd refurb seemed nice enough. But after having it a couple days, I've noticed the screen colors are pretty blown out and definitely not like it should be. Colors are as funky as they can be, and the screen itself is way too bright. And for insult to injury, the phone is unable to connect to 4G LTE. So back to Sprint I go!
Click to expand...
Click to collapse
Its kinda sad to hear that although htc stepped up their game, sprints/asurions refurbs are still absolute sh!t
Just to let you know it does seem to be device specific and some type of manufacture defect.
I took my phone in to the store where I got it here in the UK (Carphonewarehouse) and they too thought it was very low. They brought out another Nexus 5 and the sounds was A LOT louder.
They swapped it out then and there!
I now have a brand new Nexus 5 with great sound
Sent from my Nexus 5 using xda app-developers app
JonM1988 said:
Just to let you know it does seem to be device specific and some type of manufacture defect.
I took my phone in to the store where I got it here in the UK (Carphonewarehouse) and they too thought it was very low. They brought out another Nexus 5 and the sounds was A LOT louder.
They swapped it out then and there!
I now have a brand new Nexus 5 with great sound
Sent from my Nexus 5 using xda app-developers app
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yeah my co worker also has a nexus 5 and his speaker is also louder than mine. Beside the low speaker, my nexus is perfect no dead pixels, dust under the screen or loose power button. I am not going to chance doing an RMA. I hope we get a software fix from google soon about the sound.
dazz87 said:
yeah my co worker also has a nexus 5 and his speaker is also louder than mine. Beside the low speaker, my nexus is perfect no dead pixels, dust under the screen or loose power button. I am not going to chance doing an RMA. I hope we get a software fix from google soon about the sound.
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You know you can send back the replacement unit if it's not better than your n5 now, right? You can choose to keep the one you already have.
RJM7787 said:
You know you can send back the replacement unit if it's not better than your n5 now, right? You can choose to keep the one you already have.
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I think Google is changing their policy where now they are wanting you to return your first, then they will sent out the replacement. I read couple of recently post on the RMA thread
dazz87 said:
I think Google is changing their policy where now they are wanting you to return your first, then they will sent out the replacement. I read couple of recently post on the RMA thread
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Wow, crazy. I guess it was because there was a lot of RMA's. I was lucky I guess. I am able to continue using my device until my RMA device gets here in a week or so. And I was told I can deny it if it's no better. Anyway, maybe it's worth a call to see if you're eligible to do the same. Good luck.
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numus said:
I just recently notices this weird purple pattern on my camera in low to moderate light. It just started to happen today... Any ideas?
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Well that's a problem that nearly everyone has.. could you please take a picture with the pattern and upload it?
A temporary fix for this is changing your ISO to different settings, but that doesn't always work (didn't work for me, for instance).
The best solution is getting HTC or Sprint to fix your camera/replace your phone as it's a hardware issue apparently, although it seems like it would be a software issue.
StormyNight said:
Well that's a problem that nearly everyone has.. could you please take a picture with the pattern and upload it?
A temporary fix for this is changing your ISO to different settings, but that doesn't always work (didn't work for me, for instance).
The best solution is getting HTC or Sprint to fix your camera/replace your phone as it's a hardware issue apparently, although it seems like it would be a software issue.
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HTC told me my phone is now "out of warranty" (it may have turned 1 year this month, but I even doubt that)... So even tho they acknowledge it is a defective issue, I have to pay to fix it. Guess they lost another customer to Samsung or LG
numus said:
HTC told me my phone is now "out of warranty" (it may have turned 1 year this month, but I even doubt that)... So even tho they acknowledge it is a defective issue, I have to pay to fix it. Guess they lost another customer to Samsung or LG
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Damn, that sucks. Do you know how much you have to pay?
StormyNight said:
Damn, that sucks. Do you know how much you have to pay?
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She is currently working on other solutions. I told her I would be willing to pay a small charge if they can switch it for an M8 at this point.
numus said:
She is currently working on other solutions. I told her I would be willing to pay a small charge if they can switch it for an M8 at this point.
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Ah, good luck then. I've never talked to Sprint's customer service but I've read of reviews online and they're apparently terrible, lol.
StormyNight said:
Ah, good luck then. I've never talked to Sprint's customer service but I've read of reviews online and they're apparently terrible, lol.
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Talking to HTC not Sprint
Edit... Looks like HTC lost a long time customer.
numus said:
HTC told me my phone is now "out of warranty" (it may have turned 1 year this month, but I even doubt that)... So even tho they acknowledge it is a defective issue, I have to pay to fix it. Guess they lost another customer to Samsung or LG
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None of the other phone manufacturers are going to fix your phone for free out of warranty. I know you're salty now, but know that switching does no good for your problem in particular.
Enjoy Samsuck. LG make decent phones but they lack in build quality.
Sent from my HTCONE using Tapatalk
prezmater said:
None of the other phone manufacturers are going to fix your phone for free out of warranty. I know you're salty now, but know that switching does no good for your problem in particular.
Enjoy Samsuck. LG make decent phones but they lack in build quality.
Sent from my HTCONE using Tapatalk
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HTC has made one lackluster device after another since the original EVO. The HTC One M7 wasn't exactly an amazing device (had a lot of short comings... specifically the camera) and the M8 is just a rehash of the M7... atleast with the S 5 you can install QI with a simple chip under the back cover.
Enjoy Knox
Sent from my HTCONE using Tapatalk
numus said:
I just recently notices this weird purple pattern on my camera in low to moderate light. It just started to happen today... Any ideas?
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yeah, you'll have to call HTC and make a claim. you'll have to pay for shipping and handling, but in a week or so, you will be sent a new device with the new camera hardware installed. I did this less than a month ago, and yes, you must still be under warranty.