Database Develop

[Q] random reboot/mms bug?

Hi there,
just wondering if anyone else are having issues of their phone randomly rebooting? does anyone know of a fix?
also, sending photos as an attachment does not work. in order to send a photo to anyone on your contact list.
found a work around by going through gallery and sending it directly from there.
if anyone know of a fix for either issues. the help would be greatly appreciated.
Thanks,
kevin

I've had several random reboots. Oddly enough, they usually occurred overnight when I wasn't using the phone. I would hear the vibration on my windowsill and saw it was rebooting. I did a factory reset yesterday and while in the midst of setting everything up on my phone, it rebooted again. I thought that maybe there was too much going on and it overloaded. But last night when I was out and not using my phone, it rebooted again. I'm gonna have to go to Verizon to swap the phone.

It keeps happening on mine, but almost always in the car while attached with BT. I'm wondering if BT has something to do with it, in my case.

Same thing
I am also experiencing the issue specifically at night. I have yet to actually have it interrupt me in anything but its still a concern. Just curious about whether for those of you who are experiencing it are using the Assist app or Android Assistant?

I only use the Assist app for when I'm in the car. It's not setup for night time. I exchanged my phone at Verizon today and so far so good. One of the employees tried telling me that the reboots could have been because I had Better Battery Stats installed on my phone and the battery saver apps can conflict with the OS. I blew his mind when I told him that BBS wasn't a battery saver app and simply lets people know about specific wakelocks. Seemed like no one there had any idea this phone even existed.
For the reboots, I guess tonight will be the big test.

It happened again to me this morning as soon as I got in the car and it connected to Bluetooth. Once it reboots, it's solid.

MVPete1 said:
I only use the Assist app for when I'm in the car. It's not setup for night time. I exchanged my phone at Verizon today and so far so good. One of the employees tried telling me that the reboots could have been because I had Better Battery Stats installed on my phone and the battery saver apps can conflict with the OS. I blew his mind when I told him that BBS wasn't a battery saver app and simply lets people know about specific wakelocks. Seemed like no one there had any idea this phone even existed.
For the reboots, I guess tonight will be the big test.
Click to expand...
Click to collapse
Please report back. I have gone 24 hours without a reboot with no changes to the device which is a first. If it doesn't have a Samsung or Apple logo no one seems to care anymore.

I can't get Assist to work at all. I typically listen to podcasts in the car and when texts come in I get a notification sound but I've never had one read to me. I disabled Assist to see if this was the cause of my Bluetooth reboots, and it's not.
With Assist disabled entirely, each time my phone pairs with Bluetooth it connects but the moment I start to play something it reboots. It's very consistent.

Phibaroptik said:
Please report back. I have gone 24 hours without a reboot with no changes to the device which is a first. If it doesn't have a Samsung or Apple logo no one seems to care anymore.
Click to expand...
Click to collapse
Just wanted to let everyone know that I haven't had any reboots with the new phone. I exchanged my old one for this one on Monday and so far everything's been good.

I have now had 3-4 random reboots that I have seen. I have also witnessed a complete lock up of the phone. I will be heading into Verizon today to exchange my phone.
Just wanted OP to know more people are having issues.

ricwhic414 said:
I have now had 3-4 random reboots that I have seen. I have also witnessed a complete lock up of the phone. I will be heading into Verizon today to exchange my phone.
Just wanted OP to know more people are having issues.
Click to expand...
Click to collapse
Same here and wondering if that's "Normal" too...

My Moto X turns off at night during charging.

5.0 Lollipop Battery drain and phone is HOT!!!

I have updated to the lollipop update like many and my phone is warm and sometimes hot.
I am not using my phone and it still gets warm and drains the battery life.
In 4 hours I will go from 100% to dead with no use.
My screen was off but shows it as being on. **See attached photo
I searched the MOTO threads and cant find anything as of now to resolve this issue.
Anyone else having this issue and find a fix?
Tried wifi channels to see if this issue fixes this, cleared cache and nothing........
Hope help comes quick!
If I can get some help I will buy them a beer or coffee!

Okay here's an updated seems to fix the issue......
I disabled the WiFi location settings, download clean master -- https://play.google.com/store/apps/details?id=com.cleanmaster.mguard -- and seemed to have fixed the issue so far.
Keep you posted as the day goes on.

After you updated, did you do a factory reset? If not, and before you do, what apps do you have installed? You might have an unruly app that's just constantly running. I hear Google Fit hasn't been too friendly...
Since Google services is pretty high on the usage list, it could have something to do with syncing errors or maybe problems with updating Google Play services/Play Store. Make sure you have the latest versions.
Google Play services (6.5.85) - http://www.apkmirror.com/apk/google.../google-play-services-6-5-85-1589008-438-apk/
Google Play Store (5.0.38) - http://www.apkmirror.com/apk/google-inc/google-play-store/
Also, unsync any services in your Google account that you aren't using.
Don't forget to turn off extraneous radios like WiFi (if you don't use it for location), GPS, NFC, and Bluetooth when you're not using them.
If all else fails, factory reset and pay attention to the apps that are being downloaded. Uninstall garbage and disable what you can't uninstall, but don't use. Hopefully this helps.
EDIT: Seems you fixed it. Nice! Well, use this as a reference for your next step if things don't stay behaved.

Anfeldt24 said:
I have updated to the lollipop update like many and my phone is warm and sometimes hot.
I am not using my phone and it still gets warm and drains the battery life.
In 4 hours I will go from 100% to dead with no use.
My screen was off but shows it as being on. **See attached photo
I searched the MOTO threads and cant find anything as of now to resolve this issue.
Anyone else having this issue and find a fix?
Tried wifi channels to see if this issue fixes this, cleared cache and nothing........
Hope help comes quick!
If I can get some help I will buy them a beer or coffee!
Click to expand...
Click to collapse
Clear cache and reboot. If you still have the problem, do a factory reset. Also, has the phone stabilized? Have you been through a couple of charge/use cycles? There could be a load of background processes setting up for the first day or so.

Seems the Qualcomm battery guru is a culprit as is the xfinity WiFi app.
Motorola said do a factory reset but I don't want to if something else can be done.

Think it's fixed by the WiFi location and the clean matter app showing the apps that kill the battery.

Here is a great article about asps that keep restarting in lollipop. It's a bug in ART. Google is working on a fix.
http://www.androidpit.com/android-5-0-lollipop-bug-apps-frequently-restart-in-background

Another great way to help save battery. http://www.androidpit.com/android-5-0-lollipop-problems-and-solutions

Best method... Root and use greenify...
Sent from my XT1092 using XDA Free mobile app

I'll post my battery drain/overheating story just to join the fray...i updated to Lollipop 4 days ago and I have had to charge my S5 at least a dozen times. I have tried power save mode, disabling every nonessential app and anything else I can find in the forums.
I used to get 15-16hrs of battery life (6am-10pm) with charge to spare, but immediately after the update my CPU sits maxed (monitored by Micro CPU Monitor) and constantly overheats (GSAM Battery Monitor). The phone went from 95°F to 105°F in 10min with standard use. I only had it overheat one other time in the last year (on my dash in the summer). I hope Google/Verizon will replace my battery because this abuse of it is going to shorten the life considerably!
See screen shots from the last charge at 4pm to now (10:15pm) all while UNUSED and in powersave mode plus battery at 107°F (a new record for me)!
I really don't want to reset the phone and lose my app settings, plus it seems to be hit/miss with other's issues. Any suggestions would be great.

Seems hit or miss.
Not sure what to tell you but try making sure you're Wi-Fi isn't always searching for locations when not connected. Seems this is a huge problem for many as Verizon threads and Android forums are filling up. I don't have an S5 but will keep looking for the fix.
Quick read-
http://www.gottabemobile.com/2015/02/09/verizon-galaxy-s5-lollipop-update/ many are having this issue but not all.
Posted from my Moto X 2014

i am facing similar problem with my moto g2 if you find any solution please let me now

same problem to me also friend if u found any solution for it please mail to me [email protected]

[Q] My Nexus 6 is almost always awake. What to do?

My Nexus 6 is compeletely stock and untouched software. I have attached screenshots from Nexus 6 (5.0.1) and Note 3 (5.0) to show the point I'm talking about.
When I'm sleeping as you can see on the Note 3 it has very few awakes. But Nexus 6 on the other hand is almost always awake. It drains about 20-25% battery overnight.
I have performed factory reset 3 times and now it has almost no additional apps installed but still the same. (don't judge by the facebook on the screenshot it's just installed and the problem is the same with or without it) I'm not rooted so i can't use the wakelock detector. I've installed GSam and it shows Android OS and Android system as biggest drainers for the current situation (16%, 6%) which i suspect nothing extraordinary.
I have play services 6.7.76 on both devices if it has anything to do with it. I tried something like turning the ambient display off and some other settings to see if theyre waking it but no luck yet. Do you think it is a software thing and Google will eventually fix it and I should wait or what should i do?
I really want to keep this phone but the battery is a big concern for me right now. every morning seeing the battery down without touching the phone is a big problem. Any help and information on the subject is appreciated.
Edit: I have added a screenshot from safe mode. I restarted in safe mode to see if any 3rd party is the cause of the problem. But the problem persists. And I have noticed that when the wifi is compeletely off (Keep awake, Always scanning etc.) the problem is solved. But whenever i turn on the wifi, even when it is not connected to any network, it starts draining battery and keeping phone awake like on the graphics. Can anyone give me a hint if this can be a hardware related issue with the wifi receiver? Or it looks like a software issue and can be solved with the 5.1 update? I have 3 days to return the phone if its a hardware thing. Thanks

You should probably update to 5.1 and see if that helps.

biggiestuff said:
You should probably update to 5.1 and see if that helps.
Click to expand...
Click to collapse
Do you know if it is a common issue and 5.1 fixes it? I've checked the updates but nothing showed up so far. I'm close to 14 day window for my T-Mobile purchase so i need info on 5.1 about this issue and i didn't see anything related :/

HKNRN said:
Do you know if it is a common issue and 5.1 fixes it? I've checked the updates but nothing showed up so far. I'm close to 14 day window for my T-Mobile purchase so i need info on 5.1 about this issue and i didn't see anything related :/
Click to expand...
Click to collapse
You might have the sensor ind bug that was in 5.01 that kept the phone from sleeping properly. From my short experience with 5.1, it's gone. Hard to tell about your situation without screenshots from better battery stats and the app list.

biggiestuff said:
You might have the sensor ind bug that was in 5.01 that kept the phone from sleeping properly. From my short experience with 5.1, it's gone. Hard to tell about your situation without screenshots from better battery stats and the app list.
Click to expand...
Click to collapse
Thank you for the info. Root is not an option on the Nexus 6 cause my sister will be using it and she's not a techie. Without root I can't properly see what keeps it awake :/ As i said, besides the screen, biggest consumers are the Android OS and Android system in Battery settings list. But they're similiar on the Note 3 too so i dont think i can get somewhere with them.
I guess i will have to wait for 5.1 and hope it is fixed as you've said. Do you know what sensor is causing the sensor ind error? Does it have anything with the Ambient display?

HKNRN said:
My Nexus 6 is compeletely stock and untouched software. I have attached screenshots from Nexus 6 (5.0.1) and Note 3 (5.0) to show the point I'm talking about.
When I'm sleeping as you can see on the Note 3 it has very few awakes. But Nexus 6 on the other hand is almost always awake. It drains about 20-25% battery overnight.
I have performed factory reset 3 times and now it has almost no additional apps installed but still the same. (don't judge by the facebook on the screenshot it's just installed and the problem is the same with or without it) I'm not rooted so i can't use the wakelock detector. I've installed GSam and it shows Android OS and Android system as biggest drainers for the current situation (16%, 6%) which i suspect nothing extraordinary.
I have play services 6.7.76 on both devices if it has anything to do with it. I tried something like turning the ambient display off and some other settings to see if theyre waking it but no luck yet. Do you think it is a software thing and Google will eventually fix it and I should wait or what should i do?
I really want to keep this phone but the battery is a big concern for me right now. every morning seeing the battery down without touching the phone is a big problem. Any help and information on the subject is appreciated.
Click to expand...
Click to collapse
Do you use Microsoft Exchange services?
I mean, did you setup other e-mail accounts. Like- Outlook, hotmail .etc??
Because last time I found, that service kept my phone to always wake up..

Masum56k said:
Do you use Microsoft Exchange services?
I mean, did you setup other e-mail accounts. Like- Outlook, hotmail .etc??
Because last time I found, that service kept my phone to always wake up..
Click to expand...
Click to collapse
Oh yeah it has a hotmail account set up besides gmail. I will remove the hotmail account and restart the phone at night and observe in the morning again. Thanks for the suggestion!
If it is the problem, how did you overcome the issue? Are you using browser for your exchange mail account? If so, it will be a pain not getting mails to the app :/

Made some edits on the original post. If it helps..

Watch screen inexplicably flashes on for a few seconds every few minutes

I'm really stumped here. I haven't been able to find any solution to this issue through searching, so I figure I might as well post something about it.
For the past few months, I've been having an issue with my watch screen turning itself on then dimming after a few seconds. This seems to occur every few minutes or so even when theater mode is enabled and when always on screen and wrist gestures are disabled. This issue persists even after unpairing with my LG G4 and after a factory reset (on both the watch and phone). It should also be worth noting that I have recently rolled my phone back from the latest VZW Marshmallow OTA to a rooted 5.1 image in an attempt to resolve the aforementioned problem, but from what I can tell, it has only become worse.
From what I've been able to gather from battery/wakelock monitoring apps and bug reports is that the phone is regularly sending wake requests at semi-regular intervals. I have not installed any third-party wear apps and I've disabled pretty much every Google sync function but the problem persists.
I am at wits end here as to what I can do here. This coupled with my phone suddenly developing a severe wakelock problem has made me seriously consider switching to another manufacturer, and this time I may not exclude Apple as a choice.
Has anyone else experienced an issue like this that might have some insight as to what's going on?
Thanks!
PS: If needed, I can provide the full bug report along with a quick spreadsheet I made to organize the kernel wake source info found in the report.

What is ts_wake_lock?

Hello. Recently, I installed BetterBatteryStats hoping I could find what drains my battery during standby and so on. So what I have found is that there is this wakelock called ts_wake_lock. Does anybody around here know what this is about and how it could be fixed? Thank you.

Chris M. said:
Hello. Recently, I installed BetterBatteryStats hoping I could find what drains my battery during standby and so on. So what I have found is that there is this wakelock called ts_wake_lock. Does anybody around here know what this is about and how it could be fixed? Thank you.
Click to expand...
Click to collapse
That should explain it all

Chris M. said:
Hello. Recently, I installed BetterBatteryStats hoping I could find what drains my battery during standby and so on. So what I have found is that there is this wakelock called ts_wake_lock. Does anybody around here know what this is about and how it could be fixed? Thank you.
Click to expand...
Click to collapse
Same problem here... My battery drains during standby too.
Attached screenshot.
What is this process?
How to stop it?

I honestly still have no idea what it is. It seems to drain my battery like crazy even after a factory reset. The interesting thing is that this seems to be less of a problem when I have movement detection disabled. But still, the wakelock is there and what the guy above mentioned simply is useless because it's a kernel wakelock.

Chris M. said:
I honestly still have no idea what it is. It seems to drain my battery like crazy even after a factory reset. The interesting thing is that this seems to be less of a problem when I have movement detection disabled. But still, the wakelock is there and what the guy above mentioned simply is useless because it's a kernel wakelock.
Click to expand...
Click to collapse
I thought about a downgrade, but I fear to brick the phone :|

I had it on 108 and I have it on 120 as well.(L29C432) I don't think a downgrade will help you, though.

I haven't received the update notification yet... Hope the new firmware will solve the problem on my device.

Folks, I have exactly the same problem! And ideas how to fix it? It disappears in save mode, so it must come from an Huawei exclusive app? I also noticed ridiculous values for the motion detection.

It's the (t)ouch(s)creen wakelock (or one of them anyway, I think there are others as well). AFAIK it fires every time you touch the screen.
Check your display & developer settings... screen timeout, aod etc I see this wakelock on my p20 pro, but it doesn't seem to impact on my battery unduly.
Change one setting and see if it makes a difference, then try another etc.... Not sure, but it also could be an app keeping the screen alive.

Thanks, that's what I was guessing, too. It has something to do with the "lift to activate" feature, I guess. My device has billions (really) of ts_wake_lock and significant_motion triggers in the bug report. It does affect the battery quite a bit here. I'm not sure what could cause this, I have reset my phone a few times and I currently have no user apps except for BBS installed.

all the pugs said:
Thanks, that's what I was guessing, too. It has something to do with the "lift to activate" feature, I guess. My device has billions (really) of ts_wake_lock and significant_motion triggers in the bug report. It does affect the battery quite a bit here. I'm not sure what could cause this, I have reset my phone a few times and I currently have no user apps except for BBS installed.
Click to expand...
Click to collapse
Any solution to this?
NemosNemos said:
Same problem here... My battery drains during standby too.
Attached screenshot.
What is this process?
How to stop it?
Click to expand...
Click to collapse
I have the exact same problem on my mate 10 pro. Its a new phone, i have factory reset it a couple of times.
My BBS stats look almost identical.

No, not really a solution. It went away after a while. I think I deactivated the play services, deleted its file and cache and then updated it to the newest version. This helped me with a better battery life. The ts_wake_locks are still there but only very few compared to the number I had before.