Hi,
I'm having trouble with my touchscreen and want to send it in for repairs. Unfortunately, i bought my phone off an Internet Vendor in America and HTC America says:
"The P3600 is a European model that isn’t support by HTC America (we do not have the resources yet). Please contact HTC Europe to see about Repair options"
IF anyone have any experience in sending your phone in for repairs in a country other than the one you bought your phone in, pls advise for the following:
1)Will they honour the HTC warrenty if you send it to another country's service center even if you didn't purchase it from that country?
2)Do they accept mail-in requests for repairs?
3)Do you have to pay return postage?
I am also asking HTC europe, but i figure i might get a faster and more accurate response here, so many thanks in advance
My old imate phone had to be shipped to Dubai for repairs, it went pretty smoothly, and they paid for shipping there and back.
Not sure about HTC.
The same problem for me
I have exactly the same problem, and HTC Europe told me that the only way to fix the problem is with the repair centre nearest to America, but im actually not in America, so my problem is worst. Im in latin america, in Colombia and I dont know what to do with this screen blocking problem that is driving me crazy.
So if there are somebody to help us to contact HTC in other way, I really appreciate.
Hello,
Unfortunately HTC has no repair centre in America for P3600, the only solution for you is to refer to this repair centre in the UK. HTC is sorry about the inconvenience.
HTC Europe Co.Ltd
Communications House
Presley Way
Crownhill
Milton Keynes
MK8 0ES
+44 (0) 1908 55 64 64
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Hi, I recieved my diamond from expansys two days ago.
Everything is ok so far, except for the ROM and RAM which are far away from 256 and 193....is it because the device is a grey import (as people from other forums are saying!!) or what??
Anyway, if the device is legal and eveything is ok, why it is not allowing serial number registration with HTC website??
And finally, I really respect expansys and do think that they are decent people, but what should I do if the new versions have bigger RAM and ROM, shall I ask for return or any compensation (according to the UK rules)??
As i said in my other post, its a grey unit ie its not a uk model but an asian unit. Which means that HTC UK wont support it, if you have any problems you will need to send it to Expansys who will then sort it out for you...but you will not get any technical support from HTC. Also you wont get any support unless you rely on Expansys to supply any rom updates etc. You will need to register your serial number on HTCs asian website, then it will accept it.
As for Expansys being decent people??...i dont think so, the fact that they have and are still duping people into thinking that the Diamonds they are selling are UK spec, when they arent really speaks volumes about their practices. They have lost my business thats for sure, i refuse to deal with a company that cannot be honest and upfront...thats been proven by their constant deleting of posts in their forums.
Now if i was you??, i would return it, get my money back..wait a week for the 'real' uk stock to come in...hopefully next week they will be here and not only that you will save yourself some money as it will be cheaper than what Expansys are selling them at...in fact totalpda.co.uk are selling them at £410. Of course its up to you but if i was you, id be sending it back for a full refund.
The ROM/RAM is used by the device and not shown... What are the figures you have, as this may be the cause?
Currently, there are no UK release models available, and there should not be for at least a week...
Spawn12 said:
As i said in my other post, its a grey unit ie its not a uk model but an asian unit. Which means that HTC UK wont support it, if you have any problems you will need to send it to Expansys who will then sort it out for you...but you will not get any technical support from HTC. Also you wont get any support unless you rely on Expansys to supply any rom updates etc. You will need to register your serial number on HTCs asian website, then it will accept it.
As for Expansys being decent people??...i dont think so, the fact that they have and are still duping people into thinking that the Diamonds they are selling are UK spec, when they arent really speaks volumes about their practices. They have lost my business thats for sure, i refuse to deal with a company that cannot be honest and upfront...thats been proven by their constant deleting of posts in their forums.
Now if i was you??, i would return it, get my money back..wait a week for the 'real' uk stock to come in...hopefully next week they will be here and not only that you will save yourself some money as it will be cheaper than what Expansys are selling them at...in fact totalpda.co.uk are selling them at £410. Of course its up to you but if i was you, id be sending it back for a full refund.
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wrong, just plain wrong, ANY DEVICE WITH A HTC SN (Serial Number) IS SUPPORTED (VIA WARRANTY & Updates) BY HTC!!!
walshieau said:
wrong, just plain wrong, ANY DEVICE WITH A HTC SN (Serial Number) IS SUPPORTED (VIA WARRANTY & Updates) BY HTC!!!
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Do you work for expansys by any chance?
Nocturne_sa said:
Do you work for expansys by any chance?
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please, i have a real job, now if you have any other questions with substance feel free to ask, if not, then dont bother.
walshieau said:
wrong, just plain wrong, ANY DEVICE WITH A HTC SN (Serial Number) IS SUPPORTED (VIA WARRANTY & Updates) BY HTC!!!
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Lets clear this one up for once and for all on the warranty front.
If you are say in the UK and buy a grey import then you are NOT supported or warranted by HTC UK. You can get support from the area in which the device was obtained from, in these cases Asia. So if the unit breaks you must return it to HTC in Hong Kong either directly yourself or via Expansys which will handle it for you.
You also cannot register a unit from Hong Kong on the HTC UK site and therefore for updates you must register units on the HTC regional site from which the unit was obtained, in these cases the Asian site.
Furthermore the level of warranty differs from region to region so in the EU many devices are under warranty for 24 months which is not the case in others and if a unit is sourced from outside the EU then it will only have the warranty period for that region which in most cases will be about 12 months.
The beef that most people have with this is that Expansys are not being completely transparent about this so people are buying them and then not knowing the full position.
Well and more to the point really . Customers are not getting a choice . They think they are getting a UK branded device as advertised when in fact thay are not. This is against the law in the UK as selling Grey Goods is classed as counterfit.
The warranty is your choice but i would not risk the word of a company that is clearly trying to pull the wool over it's customers eyes just to be first to market. You may as well buy a unit off Ebay which is far cheaper and you will still have to use country of origan for its warranty repairs.
Just my 2 pence worth
Ok guys. I bought my Diamond from Expansys as I have my Tytn II a few months back.
I did try to register its serial number through HTC and I got the message that it was not an HTC phone.
I then registered under a different email giving Honk Kong as a country of residence and when I tried to register my phone stil got the same message.
Any Idea???
Thanks
athosk said:
Ok guys. I bought my Diamond from Expansys as I have my Tytn II a few months back.
I did try to register its serial number through HTC and I got the message that it was not an HTC phone.
I then registered under a different email giving Honk Kong as a country of residence and when I tried to register my phone stil got the same message.
Any Idea???
Thanks
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Did you try going through the HTC Asian/HK site?
legal
Gray is not illegal in the UK, Black is illegal you are buying a genuine product from the manufacture so its not Black or (i hope) stolen
What is illegal is false advertising but after looking at the site, there is nothing in there that is illegal, it in no way suggests anything about the extent of the warrenty other than contact them, it in no ways states that its anything other than a English UK phone, which it is otherwise it would be german or Japanise or something.
the fact of the matter is, its called GRAY for a reason, its not illegal but its not exactly very open either, common sence is needed here people, if someone is doing something thats to good to be true, it probably is, O2 have backed HTC for years now, if anyone was going to release genuine HTC UK phones then either O2 or HTC will do it first
dazza9075 said:
Gray is not illegal in the UK, Black is illegal you are buying a genuine product from the manufacture so its not Black or (i hope) stolen
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True, but selling at those it where not grey market imports is illegal, and is also trademark infringement as the items are not to be sold in the UK...
What is illegal is false advertising but after looking at the site, there is nothing in there that is illegal, it in no way suggests anything about the extent of the warrenty other than contact them, it in no ways states that its anything other than a English UK phone, which it is otherwise it would be german or Japanise or something.
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If sold as an "Englis UK" device, that is what they should be. I believe these devices are in fact HK WWE devices, which makes it illegal.
the fact of the matter is, its called GRAY for a reason, its not illegal but its not exactly very open either, common sence is needed here people, if someone is doing something thats to good to be true, it probably is, O2 have backed HTC for years now, if anyone was going to release genuine HTC UK phones then either O2 or HTC will do it first
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Orange backed HTC devices far earlier than O2, and T-Mo have actually announced the device, so I suspect one of those would release the device before O2.
l3v5y said:
Did you try going through the HTC Asian/HK site?
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Yes I did and still got the same message
athosk said:
Yes I did and still got the same message
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Maybe HTC have blocked the S/Ns of the Expansys stock...
Send them an email...
legal or not
it is potentially a copywrite infringment if HTC havent gave permision to sell it or indirectly sell it, that doesnt make it illegal until HTC says so, its quite possible that they allow first tire resells to pass on to europe, it is not however illegal just because itcame from The far east.
It is sold as a UK device, the device is English however, it may have been adapted to be english but its english, in the same way that a german book translated in to english is still english (all be it usually bad) they are not doing anything legally wrong so long as HTC approves to the sale ofits devices, and since they are getting paid for them one way or another its unlikely they will care much, and its perfectly ok for them to limit the warrenty on them as well, so long as its at least 12months, they will however insist that it is sent back through the original retailier it was brought from
i think some one posted in somware that register problem is coming coz HTC webpage not updated, or data not updated yet. he told he recive a mail from HTC.
anyway non of my business... i have no hand in HTC or Expansy or anything els.....
dazza9075 said:
it is potentially a copywrite infringment if HTC havent gave permision to sell it or indirectly sell it, that doesnt make it illegal until HTC says so, its quite possible that they allow first tire resells to pass on to europe, it is not however illegal just because itcame from The far east.
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I believe since the devices where not sold with the intention of being sold in the UK, it probably is illegal, although as you say, HTC will be the ones to decide.
It is sold as a UK device, the device is English however, it may have been adapted to be english but its english, in the same way that a german book translated in to english is still english (all be it usually bad) they are not doing anything legally wrong so long as HTC approves to the sale ofits devices, and since they are getting paid for them one way or another its unlikely they will care much, and its perfectly ok for them to limit the warrenty on them as well, so long as its at least 12months, they will however insist that it is sent back through the original retailier it was brought from
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The ROM on these devices is the HK WWE ROM. It is a WWE ROM rather than a "UK English" ROM. And, all the german translations I've witnessed have been pretty good
I got mine from expansys and manged to join club HTC with the serial number no problems on the europe site.
Question is when a update comes out will it ask for a serial number and will it be valid then.
My bad just tried to register the devive and yep does not register. Guess ill have to wait for people to release the update on here really.
Register on the english version of the HK site. At least you can get any roms released for that region (and share them here too!).
Well things are bad and good at the same time...
Anyway I think there’s no room for any panic and we have a clear information now about our toys from Expansys ...
KraFT
The bad thing first...
10 June 2008 11:53 GMT by Stuart Miles
HTC has backtracked on its comments yesterday to Pocket-lint about supporting customers who’ve bought a non UK version of the new HTC diamond.
“HTC will always support the consumer and their device but what’s important is that consumers know that devices are region specific and that to receive the full customer experience, the device bought needs to be relevant for the region they are in. To ensure this, consumers can acquire their HTC Touch Diamond through our trusted distribution network”
On Monday the Taiwanese company had said that any device bought through Expansys would not be covered by Warranty or come with HTC qualified support, in particular pointing towards Expansys in the UK who had imported phones from a different region to beat the official release in the UK.
The company has also moved to quash rumors that the new handset won’t be available until July.
In an interview with Pocket-lint Florian Seiche, VP of HTC Europe told us that the HTC diamond is shipping in the UK now and be available everywhere before the end of the month.
Link to page.
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And the good thing ....
Sticky: Diamond Warranty.
As always, eXpansys will do what it can to support it's all of it's customers.
To confirm, our units are sold with a 2 year warranty.
If HTC decide to be unreasonable and not honour their own warranty, eXpansys will cover the repair for the original customer.
Updates will posted in our forums as and when they become available. We appreciate that like us, customers like to get newly released toys at the earliest possible opportunity.
Therefore we will always do our best to secure stock before any of our competitors, as we have done in this case.
This can, and does upsets many of our competitors, and leads to rumors and accusations.
We look forward to upsetting our competitors in the future, and pleasing the majority our customers at the same time ;-)
As with anything bought from eXpansys, you may return any item within 10 days of the date of receiving your order for a full refund.
Yoni,
eXpansys Product Support,
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************************************************
KraFT_mk said:
06-06-2008, 11:16 AM
I just got mine HTC Touch Diamond from eXpansys.
HTC Is not registering my product online.
It is WWE version but that’s for ROM only.
The s/n and the origin country for the hardware is not accepted from HTC for the product registration.
So, this is what eXpansys is telling me.
Sticky: Warranty on the Diamond
The units are WWE and have full manufacturers warranty, eXpansys will handle any warranty repairs on your behalf as eXpansys would with any other HTC device.
Yoni,
eXpansys Product Support,
Forum Search
/////////////
Yony thanks for this info but please be kind and confirm or deny my statements.
As far as I understand this is what Expansys is offering to me as aftersale support.
- If something goes wrong with the device, Expansys will replace the device but they will also cover the European transportation costs - both ways. Have in mind that I am from Macedonia.
- I wont be able to get official updates from HTC directly but they will be posted here or I can register at HTC Hong Kong and get the updates from there.
- I wont be able to get the support from the listed HTC CARE European authorized services.
KraFT
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In the end.. even direct HTC waranty isnt all that great. I think the worst case scenario is if expansys have to ship back to HTC in HK, which will add time for repair. With a big repair center in the UK thats pretty unlikely unless HTC really want to stick it to them
I purchased a new Touch Diamond2 last week and getting used to the deive now. This is my first windows mobile after all Nokia...
I purchased from a small store here but not from the authorised dealer, as they have heighr price for this. So can I verify if this is official or I am get cheated here?
Is there a way I can verify?
thank you
ALL HTC devices are official, but that may or may not belongs to your region. Ex: if you are in India your device may not be an India Model of HTC (which happen to me in Hyderabad and further HTC service senter charged extra for any service telling that it is an International Model )
Here is how you can verify:
Go to your regional HTC Site. As I see ur from India you can go to http://www.htc.com/in/SupportDownload.aspx?p_id=249&cat=2&dl_id=803 and try download the ROM by entering your device serial number and it should tell you if the serial is valid or not.
If the serial is NOT valid in your regional HTC site then it is not belongs to the region and is an International Model.
Hope this will help.
Thanks for the reply dear friend.
I tried that It accepted that so It seems to be the official. Then why the authorised show room take more money than the small shop? Is there any difference?
Also I downloaded the ROM by doing the above step and shall I go ahead and install that?
thank you
Hi, I'm trying to replace the screen & digitizer for a Lumia 1520 at a local shop. In his search he found two types and they had a significant price difference. He says there is one for CDMA ($180) and one for 4G LTE ($260). Is this the case? Is there really two types and I'll be stuck paying $260 plus labor? I'm with AT&T in Houston.
hhobregon
Lumia 1520
OS version: 8.10.14219.341
HHObregon said:
Hi, I'm trying to replace the screen & digitizer for a Lumia 1520 at a local shop. In his search he found two types and they had a significant price difference. He says there is one for CDMA ($180) and one for 4G LTE ($260). Is this the case? Is there really two types and I'll be stuck paying $260 plus labor? I'm with AT&T in Houston.
hhobregon
Lumia 1520
OS version: 8.10.14219.341
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Click to collapse
Both versions are too pricey, where are you looking that you got such prices, and no, the screen assembly itself while can be with minor differences can't be priced so differently, I think the repair shop is trying to scam you.
The shop itself is getting the quote but I don't know what supplier they're getting it from. So you are aware of two versions of the assembly? I'll look on eBay to see what kind of price I find there. Thanks for replying by the way...
hhobregon