unable to update S Note (Note 5 Verizon) - Galaxy Note5 Q&A, Help & Troubleshooting

hello everybody
i have problems with the app S NOTE, i try to download the extension pack, easy chart, idea sketch and s note widget and get this error:
this app is no available for your device.
com.samsung.android.snoteextended:2290:4002
this happened to me after make a factory reset

i tried hard reset 3 times, a technician from samsung did the same, he told me there is a problem with the binary, at the end they replaced my phone for another one. so next time just make valid your warranty

Related

Galaxy gear camera not working

I have had this galaxy gear for about a week now, and since new the camera has been extremely glitchy. Sometimes it will work no problem, but very rarely. Most of the time when I swipe down to use the camera the screen goes black and stays that way for almost a minute sometimes, before a message comes up saying "warning camera failed" . I have done a hard reset twice now, and made sure I had the latest software update, yet still haven't had any luck. I can still return it to the store for an exchange but best buy where I purchased it from is currently sold out and I am waiting. Just wondering if anyone else has had this problem and it might be fixable? I have read through a lot of forums but haven't found any information on this.
I have recently been trying to root, and install a custom rom hoping that would solve the problem. I follow the directions exactly from the forums in this site, it roots no problem, and I get the custom rom transferred to the galaxy gear sdcard using wondershare. But every time I get in recovery mode, and select recovery, it reboots and resets my gear. I don't get any options to install in twrp.
Can anybody help?
Gear camera problem
Walker1985 said:
I have had this galaxy gear for about a week now, and since new the camera has been extremely glitchy. Sometimes it will work no problem, but very rarely. Most of the time when I swipe down to use the camera the screen goes black and stays that way for almost a minute sometimes, before a message comes up saying "warning camera failed" . I have done a hard reset twice now, and made sure I had the latest software update, yet still haven't had any luck. I can still return it to the store for an exchange but best buy where I purchased it from is currently sold out and I am waiting. Just wondering if anyone else has had this problem and it might be fixable? I have read through a lot of forums but haven't found any information on this.
I have recently been trying to root, and install a custom rom hoping that would solve the problem. I follow the directions exactly from the forums in this site, it roots no problem, and I get the custom rom transferred to the galaxy gear sdcard using wondershare. But every time I get in recovery mode, and select recovery, it reboots and resets my gear. I don't get any options to install in twrp.
Can anybody help?
Click to expand...
Click to collapse
I facing the same issue also..Which "camera has stopped" problem. i had also send back to service center once and return back with a functional one. But today i once again had this problem and i try to remove out from my hand and twist abit on the belt and the camera able to function. i believe this is hardware problem and this was due to the belt problem. I think i going to send back to service center once again.
ongtinghou said:
I facing the same issue also..Which "camera has stopped" problem. i had also send back to service center once and return back with a functional one. But today i once again had this problem and i try to remove out from my hand and twist abit on the belt and the camera able to function. i believe this is hardware problem and this was due to the belt problem. I think i going to send back to service center once again.
Click to expand...
Click to collapse
Ya that's what I am thinking it must be, I will return mine too as soon as they get some more in stock. But I still haven't been able to figure out why I can root mine, but I cant install the custom recovery so I can install a new rom..
Mine just started doing this, anyone have a resolution other then returning it.
Never mind, i found the issue. The band has separated from the face and cut the cable to the camera.
how long did it take samsung to send you a new one.
After returning my watch to bestbuy I exchanged it for a new one. The new one the band is different and the hole in that was behind eh camera is now gone. I really think samsung is reading these forums
raiu said:
After returning my watch to bestbuy I exchanged it for a new one. The new one the band is different and the hole in that was behind eh camera is now gone. I really think samsung is reading these forums
Click to expand...
Click to collapse
can you post pictures?
I had the same problem.. did a fresh watch reset/recovery, and its fixed the problem.. not sure if it will for everybody, but in my case it did. My Model# is SM-V700
Step 1: Make sure Gear is powered off
Step 2: Press and hold the power key until you see either the Galaxy Gear rebooting… screen or a blank white screen.
Step 3: Release the power key and then continuously tap the power key until you see the Reboot Select Mode screen.
Step 4: Tap the power key to highlight the "recovery" option.
Step 5: Long press the power key (5-8 sec) to select it.
Solution to camera stopped problem
I hope this helps others. I had not used the watch in many months. I couldn't get it to turn on after a whole day of charging. Read a tip off an Amazon review and it worked -- if your watch is "dead" plug the charging cable into your computer USB port and not the AC outlet. It charged just fine then and works.
Now to the camera problem. I reset the watch and reinstalled. Got the "black screen" and after so many seconds, a message 'camera stopped'. Reset again. Still the same problem.
But I got into the GEAR MANAGER , selected MY APPS and noticed that there was a "+" sign on the top right of the screen. Touched that and it brought up an additional list of apps. At the top it said I has "11/14" apps turned on. I found I could click on the CAMERA and it went to 12/14. Picked 2 more things. Now the Camera is one of the 14 apps on the device. Guess there's a limit
THE CAMERA WORKED PERFECTLY AFTER THAT.

System Software not authorized by AT&T has been found on your phone...

My husband's phone has this message on it and he has not downloaded any software. He owns the Samsung Galaxy S5. He went to the AT&T store where we purchased it and they said he had to go to a Samsung dealer - Best Buy. He went there and the dealer had never heard of the problem. He reinstalled the operating system, but we still have the same message.
Husband took it to Best Buy and they did the reset - it did not help. He went into the AT&T Device Support Center on Barbur Blvd. in Portland - they took it in the back, brought it back, it showed a screen and they were able to do a little. He got home and you have to hold both the volume key and the start key in order to get it to open. It then freezes and you can't do anything. I have tried the factory reset, started to do the set-up, and it is freezing again.
The last thing I tried was to try and get KIES to recognize his phone. After that, he was able to turn it on - it goes through the Samsung opening. Then it freezes. Sometimes it opens to the apps and he is able to try to make a phone call, but it freezes.
Help!!
I would file a request/complaint with AT&T customer service and ask them to replace the phone w/o charge since Samsung couldnt solve the problem and from the sounds of it made it worse than before.
The only time i have heard of that message coming up is if a custom recovery was flashed to the phone. Since the bootloader is locked, it will freak out like that. Could maybe try using odin to flash the original firmware and recovery? Not sure where this file would be available for download right off hand.

Maybe bricked Gear Live?

While playing around with getting TWRP installed on my Gear live things went South.
I can no longer get into any mode (fastboot, recovery, bootloader) except regular boot; using the "normal" method of hold-power-button and swipe diagonally once or twice. No matter how much I swipe, it will ONLY boot to regular system.
However, as soon as the boot finishes it asks for language and then hangs with message saying I have to "install android wear in your phone". Wear is already on my phone, but it will not pair with the watch.
I figure if I can't get into one of the modes mentioned above, there is no way to un-brick the watch. Hopefully, one of you will prove me wrong.
HELP???
Boowho
Similar issue with Samsung Gear Live watch....
I had a similar issue...... My Gear Live kept doing to the same " install android wear in your phone" message...
I use a Galaxy S6 Edge + to pair it with, not that the type of phone probably matters.... I did several, and i mean several reboots / reinstalls / restarts/ factory resets/remove and reinstall android wear... . finally called Samsung tech and they said it wasn't fixable and i needed to buy a replacement.
I am sorry, and don't know how i got 'lucky', but a few days later, before i gave up totally on it.. it did an OTA update and asked if i wanted to install it !! after that it asked for another update, and another update and another update. Each time it brought the ' security patch level closer and closer to the current date ( it is finally up to sept. 5,2016 )
Android Wear on the watch is now 1.50.3287245
Play service is 9.8.77
Android OS is 6.0.1
and with these updates it now has wi-fi capability ( yes - Gear Live has wi-fi )
All this happened right when i was about to give up on it / Now it works perfectly , updates from my phone with new watch faces immediately , etc.
very very cool watch.
ps. I did also read several, and i mean several posts all over the internet about the Gear Live and its issues. ( sorry, i don't have all the links, but sure if you google you can find the same ones i went to ) I did turn on NFC ( near field Comm) on my phone, as well as bluetooth and wifi.
There is a youtube video that walks you through factory resetting it... I did so many resets and downloads and re downloads ( I was on a mission ! ) Now, finally works like it should and have had zero problems with it for the past several months !
.http://www.xda-developers.com/how-t...ive-android-wear-smartwatch-xda-developer-tv/
https://www.youtube.com/watch?v=NPMFEcElMns
Good Luck - just keep trying - sorry i don't have a 'real' solution.
ps. currently using the 'Black Classic' premium watch face - very customizable, lots of features and user friendly.
pss. I haven't posted to a forum in YEARS , but with all the frustration i went through I thought maybe my few tidbits might help you .. I truly had given up, when these updates started to come through -
Best wishes.
+__________________________________________________________________________________________________
boowho said:
While playing around with getting TWRP installed on my Gear live things went South.
I can no longer get into any mode (fastboot, recovery, bootloader) except regular boot; using the "normal" method of hold-power-button and swipe diagonally once or twice. No matter how much I swipe, it will ONLY boot to regular system.
However, as soon as the boot finishes it asks for language and then hangs with message saying I have to "install android wear in your phone". Wear is already on my phone, but it will not pair with the watch.
I figure if I can't get into one of the modes mentioned above, there is no way to un-brick the watch. Hopefully, one of you will prove me wrong.
HELP???
Boowho
Click to expand...
Click to collapse
Thanks for you interest....... I've been trying numerous re-boots, factory resets and other things. I can't get the watch to pair with my phone; so OTA update is not going to happen..
Can't get into fastboot/recovery mode either. The only thing I CAN do is get into DOWNLOAD mode, but I don't have then correct firmware files in ODIN format.
Thanks
GearLiveFan said:
I had a similar issue...... My Gear Live kept doing to the same " install android wear in your phone" message...
I use a Galaxy S6 Edge + to pair it with, not that the type of phone probably matters.... I did several, and i mean several reboots / reinstalls / restarts/ factory resets/remove and reinstall android wear... . finally called Samsung tech and they said it wasn't fixable and i needed to buy a replacement.
I am sorry, and don't know how i got 'lucky', but a few days later, before i gave up totally on it.. it did an OTA update and asked if i wanted to install it !! after that it asked for another update, and another update and another update. Each time it brought the ' security patch level closer and closer to the current date ( it is finally up to sept. 5,2016 )
Android Wear on the watch is now 1.50.3287245
Play service is 9.8.77
Android OS is 6.0.1
and with these updates it now has wi-fi capability ( yes - Gear Live has wi-fi )
All this happened right when i was about to give up on it / Now it works perfectly , updates from my phone with new watch faces immediately , etc.
very very cool watch.
ps. I did also read several, and i mean several posts all over the internet about the Gear Live and its issues. ( sorry, i don't have all the links, but sure if you google you can find the same ones i went to ) I did turn on NFC ( near field Comm) on my phone, as well as bluetooth and wifi.
There is a youtube video that walks you through factory resetting it... I did so many resets and downloads and re downloads ( I was on a mission ! ) Now, finally works like it should and have had zero problems with it for the past several months !
.http://www.xda-developers.com/how-t...ive-android-wear-smartwatch-xda-developer-tv/
https://www.youtube.com/watch?v=NPMFEcElMns
Good Luck - just keep trying - sorry i don't have a 'real' solution.
ps. currently using the 'Black Classic' premium watch face - very customizable, lots of features and user friendly.
pss. I haven't posted to a forum in YEARS , but with all the frustration i went through I thought maybe my few tidbits might help you .. I truly had given up, when these updates started to come through -
Best wishes.
+__________________________________________________________________________________________________
Click to expand...
Click to collapse

Buttons not working

Hello guys!
Unfortunately my Nexus 5X stopped working yesterday so i'll now use my friends Moto G2 LTE until my replacement Nexus arrives. She used it until 5 month ago and at the end she was very unhappy because after the lastest update (it was a big uptate, i don't remember if it was 4-->5 or 5-->6) the home key didn't work anymore. We never tried a reset because her new phone was already on the way.
So i thought that I'm gonna do a simple factory reset (in recovery or on Android??) and i hope that I'll be able to use it so.
Will it work or do you have any other tips for me?
Thanks!
Alexander
Hey, Alexander,
You could try a few tricks before doing a factory reset:
- install a different launcher from the Google Store, set it as default, then switch back to the stock one;
- add a new user as a guest, then switch back to owner and see what happens.
Depending on the phone having root or not and on your Jedi skills, you could also try running some commands through ADB.
Never had this problem myself, but now I hear it's not that rare and the factory reset does NOT always guarantee an end to this particular pain - prolly a glitch in your update pack.

ATT Note 5 software failure

My att note 5 is out of warranty. I sent it to samsung for repair. They said the software failed. This happened after my last update. This also happened last august and samsung repaired it for free. The want to charge me $170 to fix it this time. They explained parts need to be replaced including the screen. I had no issues with the screen.
It stopped fast charging, it would autoload google vr app, self reboot, load a recovery screen on its own. I thought it was a broken usb plug on the phone when this happened last year, but samsung confirmed that it was a software issue.
How can I fix it myself? A hard reset did not clear any of the issues.
Official tool: https://www.samsung.com/us/smart-switch/
Semi Pro tool: https://odindownload.com/

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