Related
i know alot of you all dont want me to start a new thread but my phone is acting crazy and i need help ASAP its giving me plenty of problems but only going to ask to help a couple....
1.) i installed psShutXP Power key on my phone and it worked great and actually still does but after it has been on my phone my phone will soft reset at any given moment(mainly when im on a phone call)...i have uninstalled and installed to see if that was the problem and unistalled again and still no fix please help on this problem first
2.) sometimes when i hit my power key to wake up the phone from sleep mode it gives me either an all black screen or an all white screen so i will have to put it back to sleep and try 2 or 3 times
P.S. i own the htc fuze from at&t in the US and same ROM as it came with...PLEASE help and dont flame and i will not add another thread of this kind again
No worries friend. This site is here to help.
Your best bet is to try a hard reset. This will wipe the device and set it back to factory fresh state. Just like you took it our of the box.
The downside to this is all of your data and programs in memory will be wiped out. The SD card will be fine, but to be safe, remove it befre you hard reset.
To hard reset, do the following:
1. turn the device off.
2. press and hold the volume down and Enter Button (round one on front)
3. Soft reset and keep holding down volume.
4. follow instructions on the screen.
Since you are faced with this, you may want to try flashing a new ROM or deleting some of the ATT "bloat" that comes pre installed. Check here for new ROM advice. Check here for a lighter set-up of the factory ROM.
Good luck.
Doug M.
is it any other way i might be able to fix without hard reset...just want that to be a last resort
P.S. my phone have seen some water it fell in outside during a rain storm so didnt know if that would have something to do with it also but this also happen a couple of months ago
It sounds like you have already tried the normal procedures. Your best bet for future stability is to start over. If you follow one of the 2 guides in my earlier post, you will have a much more stable device going forward. It takes a bit of time, but is worth it. Once you get the hang of it, it gets easier.
Doug M.
just try to hard reset it. you always can go back to factory ROM.
now im using wm 6.5, and my device performance is spectacular. XDA is the best.
thx guys.....i will try the energy rom 3 wm 6.5 that i have heard alot about
energy rom is a good choice and my current rom .
don't worry , once you figure out the rom scene you will hard reset all the time and will learn how to backup your contacts and texts .
a good thing is that nrg's rom even has a good restoring program built in . Pim restore . i use it religiously .
If you run into problems flashing another ROM or the phone still "acts" up, the drop or the water may have damaged some circuitry in the device.
You may need to restore to a factory state and send it in for service.
thx guys i was out of town.........but yea i got a replacement coming in so back to the drawing board with adding all the software i had on the old one to the new one but once again thx
my phone would turn off randomly and when slid it shut. bent the battery pins out a bit and all good now. just thought I'd add that as a possible problem/solution
lol wish you told me a few days sooner i just filed insurance claim and got a new but thx anyway because i might just have to do that with phone....im not hard on phones just bad luck if you know what i mean
Other things to do in the future if you come across similar problems:
1. Uninstall the last app you installed prior to having the problems.
2. See if problem is still there...
3. Repeat 1&2.
Always back up your data... There are some very nice backup programs available.
If above doesn't work.
Hard Reset and load programs one at a time after hard reset until problem reappears...or hopefully does not reappear.
If you load a bunch of apps on your phone, it can be more difficult to narrow down because of the amount of changes made by each app it may not return to the same state after uninstalling a program. That is why Hard Reset can be your friend...
First of all running stock Droid 3 Rooted Flashed to cricket
with all the fixin's, Bootstrap, CMW, ... etc....
:edit ... Now with safestrap.
_________________________________________
I noticed after taking my phone out of my pocket while trying to turn it on from normal off screen while on that it wouldn't show up the light still indicated it was working I can even turn off the phone.
Taking the battery out and back in semi fixed this but only to the extent where when the phone is turned on the moto logo doesn't appear but the droid eye does.
whence at the booted screen if I were to let it go black it has a chance to not stay on unless I RIGHT after it boots unlock it and keep it lit,
(but)
the main problem I noticed was it really only did this after lets say I was typing or doing anything with the qwerty board open and perhaps I let the screen turn off after a minute,
when I try to wake it up it stays black. EVERY TIME like most of the time,
it has to do with the keyboard being open when the screen goes to sleep.
WHAT IS WRONG *pulls hair out*
_________________________________
I can't say when but I've looked everywhere
tried uninstalling every app but the essentials,
then restoring to my first restore which was after my first initial root.
Tried factory reset,
Tried flashing back to stock,
yeah I think this counts for as much as I've gone insane looking for an answer for.
I have been told this sounded like a software issue so all I'd need to do is re install like I did when flashing back to stock THIS MORNING.
____________________________________________________
I need help to identify somehow if this IS or IS NOT a software/hardware problem.
and an answer to help me fix this would be nice as well thank you.
I know I am supposed to be brief but putting in all that into google and into every forum I have delved just isn't going to put it the way it needs to be said.
______________________________________________________
______________________________________________________
Edit:
Ok so far since no one has said anything I have also reinstalled my old newest state, still giving me crap.
Then just did the newest update 5.7 blah and still it's happening.
I hypothesize it might be the flex ribbon cable maybe (but it really might not) I read from another phone it might be a capacitor but it might not.
Whatever is wrong the phone still is able to at times now 40/60% of the time work properly and wake normal but then again not.
__________________________________________
Right as of now I have put isc to see if this helps .......... .... to be continued or helped.
I'm back, well ics installed fine after the second time made it boot loop over and over.
-----------------------------------------------------------------------
I can receive calls now
but
no sms, mms, or internet.
(even though the network status settings are blank it's weird I can still receive calls, and send calls.)
since you can't restore the apn's with 3rd party I now have this NEW issue.
the phone goes unresponsive within cdma workshop and ##Program does not work.
I'd like some help in finding out now how to if it is possible yet to properly flash to cricket and or just change my apns and get into cdma as well as QPST.
__________________________________________
PLEASE I NEED HELP thank you
-3nJo1
Yeah, it does sound like a hardware problem. If nobody else can help you fix it, you'll need to reflash the latest OTA update (or revert to your safestrap nandroid), unroot it and restore all the system apps that you may have frozen/deleted, and hope that Verizon will replace it.
Thanks
necromanteion said:
Yeah, it does sound like a hardware problem. If nobody else can help you fix it, you'll need to reflash the latest OTA update (or revert to your safestrap nandroid), unroot it and restore all the system apps that you may have frozen/deleted, and hope that Verizon will replace it.
Click to expand...
Click to collapse
Thanks for your input.
(verizon wouldn't replace it since I baught it from someone else (legit) and I don't have verizon.
UNLESS you think if I had the previous owner take it into the store could they replace it? what steps would they take to see if it was rooted?
_______________________
I never unrooted it when I did allll of this
Do you think rerooting is soumething that I should have done before doing this?
Or most likely is this a flex ribbon cable thing ....
I just tried the diagnostic (leave keyboard open then turn the screen off and on thing)
it came on at least 3 times normal then it didn't either right after the 3rd try or upon closing the qwerty board ...
also do you have an answer at all for the ics portion of my problem?
THANK YOU
___________________________________________________________
EDIT!!!!!!!! Actually realized I did reroot after the sbf ota flash .....
so all things aside yehs I also did that any other solutions inquiries ...
ANYONE ELSE PLEASE HELP!
Another path to try down is Motorola - depending on the age of the phone, I believe there's a warranty through them.
stud beefpile said:
Another path to try down is Motorola - depending on the age of the phone, I believe there's a warranty through them.
Click to expand...
Click to collapse
Thanks,
well it is less than a year old I think, could I be able to get motorola to replace it when all I have is the phone no receipt or box ???
MORE HELP FROM ANYONE ELSE PLEASE
I bought my d3 off craigslist and the power button and n key weren't always working. I took it in to Verizon and had a new one in the mail 3 days later!
Sent from my XT862 using XDA App
Sorry didn't read the part about you being on cricket. Maybe you could make friends with someone that has d3 on verizon have them activate it and take it in for you.
3nJo1 said:
Thanks,
well it is less than a year old I think, could I be able to get motorola to replace it when all I have is the phone no receipt or box ???
MORE HELP FROM ANYONE ELSE PLEASE
Click to expand...
Click to collapse
I believe there is another apn type tool that the Cricket Android tools are using for their specific settings. You may have to search XDA a bit to see if anything shows up for othere phones on Cricket.
Sent from my DROID3 using XDA App
My mum's Galaxy S I9000 keeps and rebooting randomly and can happen at any time such as during phone calls, viewing emails, texts, the lot! She is on gingerbread.bojv8 2.3.3 and i was wondering how i can stop it rebooting and whether rooting the phone and applying a custom rom could fix this? I have also realised that she cannot switch wifi on as it 'Error'.
If you give adivce to root it, please can you provide me with some thread links on tutorials and reliable rom's
Help would be muchly appreciated, many thanks,
Tom
tomhicks15 said:
My mum's Galaxy S I9000 keeps and rebooting randomly and can happen at any time such as during phone calls, viewing emails, texts, the lot! She is on gingerbread.bojv8 2.3.3 and i was wondering how i can stop it rebooting and whether rooting the phone and applying a custom rom could fix this? I have also realised that she cannot switch wifi on as it 'Error'.
If you give adivce to root it, please can you provide me with some thread links on tutorials and reliable rom's
Help would be muchly appreciated, many thanks,
Tom
Click to expand...
Click to collapse
Why don't you get the phone into recovery mode vol up + home bttn + power bttn then wipe cache partition and data/factory reset this will solve the problem but will delete all the phones data
If she sets up a Gmail account on the phone, her contacts and apps will be backed up online and will be reinstalled automatically during initial setup. Hope it helps.
Sent from my GT-P7500 using xda app-developers app
Factory reset didnt alter it and neither did wiping cache partition in recovery, wifi still not working.
The phone just restarted 4 times in the last few minutes and turns itself back on when manually turned off!
Please help!?
tomhicks15 said:
Factory reset didnt alter it and neither did wiping cache partition in recovery, wifi still not working.
The phone just restarted 4 times in the last few minutes and turns itself back on when manually turned off!
Please help!?
Click to expand...
Click to collapse
My phone has the same problem...
Is Ur phone rooted?
If my post helped, don't mind hitting THANKS
If still under warranty no sense messing with it. I would take it to a shop/service center before trying to root or install custom rom. If factory reset and clearing cache hasn't helped a custom rom probably won't.
Sent from my GT-P7500 using xda premium
drakester20 said:
Is Ur phone rooted?
If my post helped, don't mind hitting THANKS
Click to expand...
Click to collapse
no it isnt
My Galaxy has beed doing it allmost from day 1. I did get it fresh from beginning with Froyo (if my memory serves my correctly) and then it was like - "its ok - wait Gingie to come ant that solves problem". Gingie came - problems did NOT solve. Opted for rooting - bricked the phone. Was lucky - carrier changed the phone - telling me that "motherboard was faulty and needed to change. Afterwards did check numbers (I know - i am little paranoic) - number where the same - so they probably just but fresh rom or something like this.
It was OK like few weeks - then it started again - random reboots every imaginable time - - doing something - not doing something. Just few minutes back - phone was sitting on the table - doing nothing and then - BABAHH - reboot.
I have tried mostly everthing - keeped it squiicky clean - no added apps, no added info - even not synced (no google, no live, no yahoo or whatever) - dialed numbers from paper and so one - no differences. Some day it rebooted few times, then few days it did not. I have tried allmost ALL launchers (Go, ADW, Holo, EZ etc - GO and EZ are the best - others lagging far behind) including this HOLO derivative modded TouchWiz - it did not installed. All versions from this forum give same answer - file error something.
I have a feeling that this is the crappiest phone/soft ever in the world.
Did use Dell AXIM (X5 and x51v) as a phone starting in 2002 - no problems - sorry one problem - BATTERY. Then did get ASUS P750 - no problem (was not very user friendly but worked SOLID) - battery lasted once when listening music 9 hours on row - ok screen was out - but still. Now I am so pissed off that will ditch Android as crappiest sh1t and smsung as crappiest hardware and will get Lumia 920.
It has 2 compoents that basically never failed my - Nokia phone (I allways had 2 numbers and second was allways Nokia). Nokia soft aint best but hardware is solid - (love my X2 - best phone ever) and when combining with Windows mobile it should be like manna from heaven for the phone hell from that this last 2 years are cousing my - "thanks" for android and smsung.
As for those restarts/reboots I have looking for problems roots and it seams that problem originating from BT/3G/WiFi hardware. They have some kind of incompatibility problem with android. When in flight mode then phone can go like a week with no restarts. As soon those are on (can You imagine using phone WITHOUT 3G or basic phone function?!) turned on restarts will happen. Google and Samsung know that but they scrubbing net from that information. When i started looking in to it more then year ago then i find some stories about that. Saved the links but after few weeks non of them worked any more.
I have few gollegues using Galaxy as well (S+, S2, S3 and few others) and ALL of them telling me that this random rebooting is a issue. Some model little less some more.
If some one has some kind solutions let me know - maybe some other persons find it here to and this can help them to.
Thanks.
Thanks for the information, just have to put up with it i guess!
Well I can help you with rooting and applying custom ROM
it might solve your problem!!
If my post helped, don't mind hitting THANKS
drakester20 said:
Well I can help you with rooting and applying custom ROM
it might solve your problem!!
If my post helped, don't mind hitting THANKS
Click to expand...
Click to collapse
So far I know custom roms did not solve the problem totally.
Some phones have less reboots but they did not go away totally.
I guess something is very wrong with this phone physically.
I have "romming" and "rooting" more then once and more then one phone.
(Starting from my "beloved" DELL AXIM x51v and ASUS P750 :laugh: )
But this one is like messenger from techno hell. Did rooting for 3 phone
for my coworkers and few for the family (Gal S+, Gal Y, SII) and all of them
rooted nicely - just few drops of sweat now and then. So I dont want waste
any time on that "crapper".
If it dies before i get Lumia920 then I use Nokia X2.
I might grab Android Tab in future to replace my Bookees Cybook but no more android phones
Ok, so I bought a brand new in box Moto X from an acquaintance. After a month or two it started randomly rebooting, and after a couple of weeks of rebooting once or more per day, it died. Wouldn't power on (not even recovery). I sent it in for repair>got it back>3 days and it died again>sent it in again>got it back>1 day and it died again>sent it in again>got replacement>2-3 months later the new phone is starting the cycle again. Every time I pull it out of my pocket, the lock button doesn't work, and it's locked up on Active Display. I hold the power button and reboot it, only to have it happen again in an hour. I am doing a factory reset now--does anyone have any idea what the problem may be? what i should avoid when setting it up again?
This phone is 100% untampered with. No root, no nothing.
Please help me out. Thanks!
quaxer said:
Ok, so I bought a brand new in box Moto X from an acquaintance. After a month or two it started randomly rebooting, and after a couple of weeks of rebooting once or more per day, it died. Wouldn't power on (not even recovery). I sent it in for repair>got it back>3 days and it died again>sent it in again>got it back>1 day and it died again>sent it in again>got replacement>2-3 months later the new phone is starting the cycle again. Every time I pull it out of my pocket, the lock button doesn't work, and it's locked up on Active Display. I hold the power button and reboot it, only to have it happen again in an hour. I am doing a factory reset now--does anyone have any idea what the problem may be? what i should avoid when setting it up again?
This phone is 100% untampered with. No root, no nothing.
Please help me out. Thanks!
Click to expand...
Click to collapse
That sounds like a headache.
When were both phones manufactured? What version of KK were you running? Did you upgrade software OTA, if so what did it upgrade to?
Are you saying you never downloaded any apps? never installed anything on the phone? What services did you use? (apps.. anything, what were they?) Were there any other things you noticed out of the ordinary? What were Motorola's responses the first time they replaced the phone? What are their responses now that you are having the same issues with this replacement device?
Otherwise I'd advise you let us know what modifications (apps installed, anything) you had done and continue to do, that will give a variable context to the issue, at least. Other wise we a have an issue with no variables on the actual phone. The more information you give the higher quality the responses you can receive
bothgoodandbad said:
That sounds like a headache.
When were both phones manufactured? What version of KK were you running? Did you upgrade software OTA, if so what did it upgrade to?
Are you saying you never downloaded any apps? never installed anything on the phone? What services did you use? (apps.. anything, what were they?) Were there any other things you noticed out of the ordinary? What were Motorola's responses the first time they replaced the phone? What are their responses now that you are having the same issues with this replacement device?
Otherwise I'd advise you let us know what modifications (apps installed, anything) you had done and continue to do, that will give a variable context to the issue, at least. Other wise we a have an issue with no variables on the actual phone. The more information you give the higher quality the responses you can receive
Click to expand...
Click to collapse
1) I don't know when the phones were manufactured. Can you advise me how to tell?
2) I had a number of apps on it including WhatsApp, BBM, Toggl, SwiftKey, The Weather Network, ES File Explorer, BBC, The Economist, Espresso, Google Now Launcher, Dictionary.com, TimmyMe, MyBackup Pro, eBay, Amazon, Kayak and a few others. It's still doing the same thing after a data wipe.
3) The first three times I had trouble they had me send in the phone with no quibbles. The first two times they tried to repair it (the documentation just said "replaced component, and reflashed software"), and after two failed attempts, they simply replaced it. Now they want to start the cycle over again... asking me to send it in for repair.
When they sent me the replacement it arrived with 4.4.4. The previous phone had issues with 4.4.2 and 4.4.3 both. I am still running stock 4.4.4.
Thanks for your help
quaxer said:
1) I don't know when the phones were manufactured. Can you advise me how to tell?
2) I had a number of apps on it including WhatsApp, BBM, Toggl, SwiftKey, The Weather Network, ES File Explorer, BBC, The Economist, Espresso, Google Now Launcher, Dictionary.com, TimmyMe, MyBackup Pro, eBay, Amazon, Kayak and a few others. It's still doing the same thing after a data wipe.
3) The first three times I had trouble they had me send in the phone with no quibbles. The first two times they tried to repair it (the documentation just said "replaced component, and reflashed software"), and after two failed attempts, they simply replaced it. Now they want to start the cycle over again... asking me to send it in for repair.
When they sent me the replacement it arrived with 4.4.4. The previous phone had issues with 4.4.2 and 4.4.3 both. I am still running stock 4.4.4.
Thanks for your help
Click to expand...
Click to collapse
Thanks, hopefully your info helps someone help you better or hopefully it can help/spark someone truly seasoned in android/moto x etc to chime in
To check your manufacture date boot into your fastboot menu, check image to verify you're there.
Then choose BP Tools and then once that menu loads choose the option for UPC/Manufacture date read out, check for the date when it appears on the screen, maybe you are on a batch that has specific issues.
I've never heard of this issue, yuk sounds terrible. Goodluck! If you do end up finding answers somewhere else can you please come back here and post the resolution?
When I hit BP Tools it just reboots the phone... I don't know what's wrong???
maybe static electricity?
or do you use any cases?
maybe wrong charger?
Multiple devices, different Android versions, Sounds like an app issue to me.
If it happens frequently, then that is good in a way... You could factory reset and don't install a single app. If it doesn't act up for a couple days ..... Install about 5 apps. Go a couple days.... Install 5 more, etc... Etc. When it starts to act up, you know it's an app you recently installed, so it'll be easier to narrow down.
A logcat could help too. Search on that for how. It would likely show what happened at the time of the reboot /shutdown.
quaxer said:
1) I don't know when the phones were manufactured. Can you advise me how to tell?
2) I had a number of apps on it including WhatsApp, BBM, Toggl, SwiftKey, The Weather Network, ES File Explorer, BBC, The Economist, Espresso, Google Now Launcher, Dictionary.com, TimmyMe, MyBackup Pro, eBay, Amazon, Kayak and a few others. It's still doing the same thing after a data wipe.
3) The first three times I had trouble they had me send in the phone with no quibbles. The first two times they tried to repair it (the documentation just said "replaced component, and reflashed software"), and after two failed attempts, they simply replaced it. Now they want to start the cycle over again... asking me to send it in for repair.
When they sent me the replacement it arrived with 4.4.4. The previous phone had issues with 4.4.2 and 4.4.3 both. I am still running stock 4.4.4.
Thanks for your help
Click to expand...
Click to collapse
quaxer said:
When I hit BP Tools it just reboots the phone... I don't know what's wrong???
Click to expand...
Click to collapse
use the volume +up button (once BP Tools is highlighted) and not the power button to select BP Tools I'm assuming that's what's happening, hmm
I would send it back to Motorola again. If the issues continue, tell them you want it replaced with something else like the 2014 Moto X.
Ok -- so the issues stopped completely over Christmas vacation, but I went back to work this morning (I work in a dusty woodworking plant) with my phone in my pocket, and bang, they were back. Every time I pulled my phone out of my pocket it had powered off, and finally it didn't want to power back on. I called Moto, and this time actually got a competent rep on the line. He blamed the issues on static electricity, and I second his opinion, because the machinery I work with tends to create some static, and the dust in my pocket may exacerbate the problem (?)
Anyway, he recommended that I plug the phone in and hold the power button for 2 minutes to drain the static. Voila! It seems to have worked.
Solved for the time being. Thanks everyone for your input.
quaxer said:
Ok -- so the issues stopped completely over Christmas vacation, but I went back to work this morning (I work in a dusty woodworking plant) with my phone in my pocket, and bang, they were back. Every time I pulled my phone out of my pocket it had powered off, and finally it didn't want to power back on. I called Moto, and this time actually got a competent rep on the line. He blamed the issues on static electricity, and I second his opinion, because the machinery I work with tends to create some static, and the dust in my pocket may exacerbate the problem (?)
Anyway, he recommended that I plug the phone in and hold the power button for 2 minutes to drain the static. Voila! It seems to have worked.
Solved for the time being. Thanks everyone for your input.
Click to expand...
Click to collapse
This thread is awesome.
Also, I recommend leaving your phone on your desk/home/car when you work
Or maybe a full-body armor case or something.
Statics & electronics = bad idea. Even if you can drain it and it works, it's still hurting the components inside.
So, it's been a bit, but I just came back to this phone. I never did send it in to Moto, though it seemed to have died completely. It sat in the drawer for a couple of weeks, and now on a whim I plugged it into my computer, and it started up! I had never tried plugging it into a computer, just chargers...
BUT,
In the last 10 minutes it's been sitting here rebooting itself every 2 minutes... I guess I'll try wiping it again (It didn't do the trick last time), but this phone has serious problems.
Hi!,
I'm a long-time reader of this forum, but this is my first post. In the last few days, something happened (I wish I could pinpoint exactly what) where I ended up restarting my phone and it entered a continuous boot loop. The phone was receiving updates per normal and may have received an update not that long ago that required some kind of restart, but I'm not confident about that. Either way, the phone was restarted and it entered into a permanent boot loop.
Before restarting, I'm confident the "ear sensor" that turns the screen off when I'm on a call as functioning. I'm also confident the auto-rotate functionality of the phone was working perfectly.
After I tried to factory reset the phone from the power-volume reset options, I actually ran into a TON of trouble trying to get the phone to properly reset. It tooks me countless tries to eventually get the phone to start after resetting it over and over again. I was stuck trying to get the phone to actually move through the setup steps. SUPER frustrating. I actually went to sleep while the phone was somewhere in the middle of setting up and when I woke up the phone somehow eventually made it through some setup steps.
I'm now using the phone as I normally would, but it's very odd. The phone is a LOT more unstable. At least 3 of the sensors I had working have just completely stopped working.
The phone is in otherwise perfect condition. I'm genuinely confused about how I should go about trying to resetting this thing to a pure stock configuration and slowly installing apps again to make the experience what I'd want.
And no, I'm not a super power user. I am a strong engineer happy to do crazy things like flashing bootloaders and whatnot, but I'm honestly confused about where to start. I understand other versions of this device may have had corrupted persist partitions during updates -- those problems seem like my problems -- but I don't know how I should go about simply flashing my phone at the lowest level into something stock that I can try to build back from.
And obviously when talking to google support their suggsetion is that I mail them the device and wait 10 days without a phone. I'm confused about how that could EVER be a reasonable way to get a phone repaired, sigh -- phones are not toys, they're pretty critical to the day-to-day work of so many people including myself. I'm pretty disappointing with that approach from Google and I had always considered them much better than that before this experience.
Anyway, I'm really lost and I'd love to understand how to repair the software on my phone.
(You all kick ass!)
aliljet said:
Hi!,
I'm a long-time reader of this forum, but this is my first post. In the last few days, something happened (I wish I could pinpoint exactly what) where I ended up restarting my phone and it entered a continuous boot loop. The phone was receiving updates per normal and may have received an update not that long ago that required some kind of restart, but I'm not confident about that. Either way, the phone was restarted and it entered into a permanent boot loop.
Before restarting, I'm confident the "ear sensor" that turns the screen off when I'm on a call as functioning. I'm also confident the auto-rotate functionality of the phone was working perfectly.
After I tried to factory reset the phone from the power-volume reset options, I actually ran into a TON of trouble trying to get the phone to properly reset. It tooks me countless tries to eventually get the phone to start after resetting it over and over again. I was stuck trying to get the phone to actually move through the setup steps. SUPER frustrating. I actually went to sleep while the phone was somewhere in the middle of setting up and when I woke up the phone somehow eventually made it through some setup steps.
I'm now using the phone as I normally would, but it's very odd. The phone is a LOT more unstable. At least 3 of the sensors I had working have just completely stopped working.
The phone is in otherwise perfect condition. I'm genuinely confused about how I should go about trying to resetting this thing to a pure stock configuration and slowly installing apps again to make the experience what I'd want.
And no, I'm not a super power user. I am a strong engineer happy to do crazy things like flashing bootloaders and whatnot, but I'm honestly confused about where to start. I understand other versions of this device may have had corrupted persist partitions during updates -- those problems seem like my problems -- but I don't know how I should go about simply flashing my phone at the lowest level into something stock that I can try to build back from.
And obviously when talking to google support their suggsetion is that I mail them the device and wait 10 days without a phone. I'm confused about how that could EVER be a reasonable way to get a phone repaired, sigh -- phones are not toys, they're pretty critical to the day-to-day work of so many people including myself. I'm pretty disappointing with that approach from Google and I had always considered them much better than that before this experience.
Anyway, I'm really lost and I'd love to understand how to repair the software on my phone.
(You all kick ass!)
Click to expand...
Click to collapse
I would try flashing the latest factory image via fastboot.
[Guide] Root Pixel 4 XL with Magisk Android 13
[Guide] Root Pixel 4 XL With Magisk Android 13 Android Security Bulletin—Feburary 2023 Pixel Update Bulletin—Feburary 2023 Introduction This Guide is for Pixel 4 XL owners that want to Root their phone, and enjoy the benefits of rooting it. The...
forum.xda-developers.com
https://forum.xda-developers.com/t/guide-unlock-flash-root-for-the-pixel-2-xl-taimen.3702418/ (This is for a Pixel 2 XL but the process is the same. It's basically a condensed version of the one above.)
aliljet said:
Hi!,
I'm a long-time reader of this forum, but this is my first post. In the last few days, something happened (I wish I could pinpoint exactly what) where I ended up restarting my phone and it entered a continuous boot loop. The phone was receiving updates per normal and may have received an update not that long ago that required some kind of restart, but I'm not confident about that. Either way, the phone was restarted and it entered into a permanent boot loop.
Click to expand...
Click to collapse
You did not provide the most important information we need- whether your phone is bootloader unlocked. Probably not, otherwise you would have already flashed it with a full Google image, which returns the phone to "out of the box" condition. You need to determine whether you can unlock your bootloader. If you cannot unlock (allow oem unlock is off and or greyed out in Dev options) then you will not be able to fastboot flash ANYTHING. If that is your case, the next best thing is flashing a full OTA image (sometimes called a rescue OTA) from recovery mode using the OTA via ADB option. This means you need fastboot/adb installed and working on your PC. Instructions on how are on the same Google dev page for OTA's.
So, my phone's bootloader is not unlocked. But I have an update for the crowd that may one day find this. I know your frustration and I can report that my phone is once again fixed.
A day (or two) after I sent this, a set of updates came down to my phone. And WebView was updated. That restored all of my sensors and also restored most of my crashing applications. It was an incredibly odd experience.
My phone once again functions. And the nightmare of owning a Google phone and talking to Google support has ended.