Pink/Purple camera issue - One (M7) Q&A, Help & Troubleshooting

Does anyone know if the Pink/Purple camera issue affected all M7's or was this sorted out with later production runs?
Thanks.
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Squirmfenfi said:
Does anyone know if the Pink/Purple camera issue affected all M7's or was this sorted out with later production runs?
Thanks.
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No. Only first models had that issue. Model produced after september 2013 should not have that issue. If phone's serial number starts with HT34 (or SH) or similar it is most likely to have purple camera. Serial numbers like HT39 or later are produced after september and should not have any camera issues.

Thanks for that.
I really like my M7 but it's having issues and a broken screen.
As i can buy a new one for $150.00 I thought I'd just replace it.
Would love the new HTC 10 but no FM radio is a deal breaker for me.
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macicgangsta said:
No. Only first models had that issue. Model produced after september 2013 should not have that issue. If phone's serial number starts with HT34 (or SH) or similar it is most likely to have purple camera. Serial numbers like HT39 or later are produced after september and should not have any camera issues.
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HT389 here and my camera is pink as hell
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alray said:
HT389 here and my camera is pink as hell
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Your is made in August. Too bad that you are having camera issues. Mine is HT37 but looks like the previous owner repaired the phone, so I got lucky as my camera works perfect.

macicgangsta said:
Your is made in August. Too bad that you are having camera issues. Mine is HT37 but looks like the previous owner repaired the phone, so I got lucky as my camera works perfect.
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Yep at least the punk issue only started a few months ago, was working fine for the first 2 years.
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Related

Buying HTC One now

As we all know first batch of HTC Ones had few issues but i decided to buy now my couisin which lives in uk just bought 2 HTC Ones for me he is old and not good with technology.
would this phones be 5th or 6th batch has anyoneone bought recently how are they now
he bought it from phones4u in London
anyone bought recently from phones4u?
I'm not sure what supply is like in the UK but, if it is like the rest of the world, I would imagine not very good. If that is the case, recently bought phones should be pretty new.
I bought my phone from Hong Kong on the 18th and it was 2 weeks old. Hong Kong was hit hard by shortages, so maybe they'd be a bit older in the UK. I'd guess you're likely to get a mid-April phone. Odds are highly in your favour it will be fine.
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ataft said:
I'm not sure what supply is like in the UK but, if it is like the rest of the world, I would imagine not very good. If that is the case, recently bought phones should be pretty new.
I bought my phone from Hong Kong on the 18th and it was 2 weeks old. Hong Kong was hit hard by shortages, so maybe they'd be a bit older in the UK. I'd guess you're likely to get a mid-April phone. Odds are highly in your favour it will be fine.
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Hi i bought phones 3 days ago they were from may 13 manufactured bot have sharp panel both have gaps and bad digitiser
Wow, really? I am surprised by that. I thought HTC had sorted things out. That's not very good on their part to still have QC issues this late in production.
So maybe I'm lucky with my phone?:what:
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ataft said:
Wow, really? I am surprised by that. I thought HTC had sorted things out. That's not very good on their part to still have QC issues this late in production.
So maybe I'm lucky with my phone?:what:
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you are indeed its like gambling when you buying One
theyre fine, i got mine in april from phones4u and no issues. just go for it
IINexusII said:
theyre fine, i got mine in april from phones4u and no issues. just go for it
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Hi mate no still not fine both handset have issues
My black one has a March build date from Taiwan factory and it's flawless
Sent from my Tricked out HTC One
Squirrel1620 said:
My black one has a March build date from Taiwan factory and it's flawless
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lucky you
Got my silver One from P4U on March 18th. No build issues whatsoever. Really happy! (Unlike my one X, but that's another story lol)
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spikeydoo2006 said:
Got my silver One from P4U on March 18th. No build issues whatsoever. Really happy! (Unlike my one X, but that's another story lol)
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its really funny you get some good some bad
cihanleanne said:
its really funny you get some good some bad
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From my HTC need standing it's all based on the batch and store get random phones from a variety of batches. You need to locate a thread that has been gathering all the serial numbers and fond what serial number types have the least or no flaws. Anyway that's just my input. Hope it helps.
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White light under the two sensors?

So, I have this white line of light under the two light sensors in the top left. It's only visible at a extrem angle, tilting the phone so it almost stands on its head. Is this normal or should I get it replaced?
Here's a picture of it.
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No one? Really want others opinions on this.
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ANX13TY D1S0RD3R said:
No one? Really want others opinions on this.
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I don't have that on my phone, no matter what angle I look at it
I had this exact issue. It's due to a gap in the top of the screen. I returned mine and got a new one. I made a thread also: http://forum.xda-developers.com/showthread.php?p=41201912
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RPelham said:
I had this exact issue. It's due to a gap in the top of the screen. I returned mine and got a new one. I made a thread also: http://forum.xda-developers.com/showthread.php?p=41201912
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Cheers guys, will try to get it exchanged tomorrow. Do you usually get a new phone right away and what should I tell them?
Should I have the box and stuff with me as well?
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I took mine directly back to ATT, which was where I bought it. They exchanged it on the spot. I just showed them what i was talking about. They had no other questions for me. Mine was even rooted and unlocked lol.
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RPelham said:
I took mine directly back to ATT, which was where I bought it. They exchanged it on the spot. I just showed them what i was talking about. They had no other questions for me. Mine was even rooted and unlocked lol.
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Nice. I really hope it will go as smooth here in Sweden. Wish me luck!
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Good luck! Let us know the outcome!
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[Q] 4.3 Update camera fix

Hey guys. I have the VZW HTC One and was curious if any of you have seen the purple hazing camera issue fixed with this update. HTC said the update would remedy the problem. Can anyone verify the fix?
I can verify that the problem persists. HOWEVER, it has been slightly reduced. I can take pictures now on the dark and it is possible to take better pictures. It changes ISO quickly to reduce the purple tint.
The main update wasn't included with the ota yet
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Still appears to be a hardware issue (even though it has been reduced, it still is there for some), I would return to your carrier and ask for a new one.
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I don't see a difference. My **** is still purple.
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Been having it since day one ...and made my peace with it
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sailio said:
The main update wasn't included with the ota yet
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What?
I can confirm that problem is still present with the update although it's been reduced as others are saying.
Also, what's this about the main update wasn't included with the OTA?
It seems to be a firmware issue. I did not have any purple problems until I updated the firmware. Now I have them. I've heard that downgrading to an older firmware fixes it for people like myself who didn't have it before but now have it. My boss had the issue(GSM version), updated his firmware, and no longer has it. Seems the fix for it causes it for some people.
Super Tommy said:
I don't see a difference. My **** is still purple.
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Did you eat Barney the Dinosaur?
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Purple tint is still there, pretty sure it has been confirmed as a hardware issue.
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DWake014 said:
Purple tint is still there, pretty sure it has been confirmed as a hardware issue.
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I doubt it as it's there on devices that didn't have it prior to the update now.
Running flex 2.03 and my camera seems to be fine, no purple haze..
rougegoat said:
I doubt it as it's there on devices that didn't have it prior to the update now.
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I have to agree with you. I'm one who never had the purple problem untill the 4.3 update. Also Flash set to auto doesn't seem to flash when it should be.
Might try the firmware downgrade next weekend.
Paul
definately a hardware issue, although i'd like to know what caused it.
never had the problem until a few weeks ago, then all i got is purple tint in my photos in low light.
this phone used to take the best photos in low light compared to other phones on the market, now its just crap.
latest 4.3 roms dont fix it either.
TorxT3D said:
definately a hardware issue, although i'd like to know what caused it.
never had the problem until a few weeks ago, then all i got is purple tint in my photos in low light.
this phone used to take the best photos in low light compared to other phones on the market, now its just crap.
latest 4.3 roms dont fix it either.
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Taking mine back today for new one...I tried firmware update no dice as well..called retailer(best buy) they said bring it in. So went back to stock...last nite. Camera should never be this bad on a $600 device
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TorxT3D said:
definately a hardware issue, although i'd like to know what caused it.
never had the problem until a few weeks ago, then all i got is purple tint in my photos in low light.
this phone used to take the best photos in low light compared to other phones on the market, now its just crap.
latest 4.3 roms dont fix it either.
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http://www.youtube.com/watch?v=KZqZv6MlU8g
Looks like it's getting too hot which somehow shows up in the pictures. Bad units for sure.
Purple haze came with 4.3
My HTC One has never had a purple haze up until I updated last week to 4.3. It doesn't seem possible that this is a hardware issue when mine was perfect until the software update. That doesn't make any sense.
TorxT3D said:
definately a hardware issue, although i'd like to know what caused it.
never had the problem until a few weeks ago, then all i got is purple tint in my photos in low light.
this phone used to take the best photos in low light compared to other phones on the market, now its just crap.
latest 4.3 roms dont fix it either.
Click to expand...
Click to collapse
I don't think it's a hardware issue directly. It's a post-processing issue. That points to firmware more than anything to me. If I had to guess, I'd say that they sourced the camera hardware to multiple vendors. As a result, the different vendors have slightly different sensitivities. So the post-processing that works fine from Vendor A-G may cause the purple issue on Vendor H and I. The firmware update that fixes it for Vendor I breaks it for Vendor E. It's a balance of slightly different hardware using the same firmware.
rougegoat said:
I don't think it's a hardware issue directly. It's a post-processing issue. That points to firmware more than anything to me. If I had to guess, I'd say that they sourced the camera hardware to multiple vendors. As a result, the different vendors have slightly different sensitivities. So the post-processing that works fine from Vendor A-G may cause the purple issue on Vendor H and I. The firmware update that fixes it for Vendor I breaks it for Vendor E. It's a balance of slightly different hardware using the same firmware.
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Agreed, mine is not fixed but when I updated to 4.3 without firmware it was terrible, now with the newest firmware almost perfect, though still a slight amount of purple tint. Good enough for me to keep it.

Here's hoping!

http://www.gottabemobile.com/2014/03/19/new-android-4-4-kitkat-update-android-4-4-3/
I'm just sharing some potential hope for those (myself included) waiting for some bug fixes from Google
In before its released the next day like 4.4.2
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Hopefully out before April
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1 april: Android Lime Fish
I wish it was Laffy taffy
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Yes.. is going to come out real soon and all the bugs will be fixed!!!!!
no honest really
I was told from a guy, whose uncle's friend works for Google in custodial and says positively an update will be coming the day it gets released which will have slight differences than previous versions.
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chrisinsocalif said:
I was told from a guy, whose uncle's friend works for Google in custodial and says positively an update will be coming the day it gets released which will have slight differences than previous versions.
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Lmao that's more reliable than ibtimes sadly.
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http://m.techradar.com/news/softwar...-fix-the-nexus-5-s-bluish-camera-tint-1236600
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atheistevofreak said:
http://m.techradar.com/news/softwar...-fix-the-nexus-5-s-bluish-camera-tint-1236600
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First time I heard about any tint on our camera.
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FuMMoD said:
First time I heard about any tint on our camera.
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Yes, me too. I haven't noticed it.
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FuMMoD said:
First time I heard about any tint on our camera.
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Likewise. On every firmware/kernel I've tried, Ive never once experienced this nor heard of it either...
Maybe it addresses an issue the HTC One has. I thought he was more of an HTC leaks guy.
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FuMMoD said:
First time I heard about any tint on our camera.
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I sub to our huge photo thread, and have NEVER heard of this. There is an occasional comlaint of a spot, but that appears an infrequent hardware issue. Techradar now on my bs lst along with the current king, IBT.
A new update...and more bugs created in it's wake...sigh Google
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wideasleep1 said:
I sub to our huge photo thread, and have NEVER heard of this. There is an occasional comlaint of a spot, but that appears an infrequent hardware issue. Techradar now on my bs lst along with the current king, IBT.
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Yeah same here. I'm subbed to the defects thread, picture thread and I followed the rma thread for a few weeks. I never saw any mention of a tint. People did mention a purple tint on the HTC one when comparing the HTC one to our phones.
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FuMMoD said:
Yeah same here. I'm subbed to the defects thread, picture thread and I followed the rma thread for a few weeks. I never saw any mention of a tint. People did mention a purple tint on the HTC one when comparing the HTC one to our phones.
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With a couple of entirely non-educated, unprofessional clicks ( I swear the net has given any old attention-whore (clickbait,etc.) a podium) I was able to determine this is the battery drain bug fix mentioned a few weeks back:
https://twitter.com/LlabTooFeR/status/448025237272420352
https://www.google.hr/search?q=nexu...oogle&sourceid=chrome-mobile&espvd=1&ie=UTF-8
Seriously..relying on Twitter for breaking news is JUST LIKE relying on the town crazy flailing his arms when he stumbles down the street, but even less accurate, because at least he knows what's goin on in his own reality.
This article seems to be more accurate in the proposed direction of the coming update.
http://www.androidpit.com/android-4-4-3-tested-for-nexus-5#readsoruce_bottom
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I'm going to be mighty disappointed if the only bug fix is for the camera.
what about..
the 0 bytes/restart services bug?
the microphone bug in calls?
the microphone bug in videos?
the non received message and calls bug?
the intermittent slow WiFi bug when data is switched on?
.. come on Google!!!!!!

Comers does a clicking sound when I enter snapchat

I'm currently on sense 6, this has been happening since I was on sense 5.5 but idk maybe hardware issue
Camera** in title..
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BigJoey010 said:
I'm currently on sense 6, this has been happening since I was on sense 5.5 but idk maybe hardware issue
Camera** in title..
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No it's completely normal it is just the camera switching its lens on in order to take a picture.
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ANDR01DN00B said:
No it's completely normal it is just the camera switching its lens on in order to take a picture.
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Oh ok thanks, was just worrying because not only it does that noise but is extremely purple when not under sunlight
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BigJoey010 said:
Oh ok thanks, was just worrying because not only it does that noise but is extremely purple when not under sunlight
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The purple camera thing is due to the phone being hot.. the Older HTC one's had improper heat shielding that wasn't sufficient enough to cool the camera. Send your device to HTC they'll fix it for free. atleast they did for me
markdapimp said:
The purple camera thing is due to the phone being hot.. the Older HTC one's had improper heat shielding that wasn't sufficient enough to cool the camera. Send your device to HTC they'll fix it for free. atleast they did for me
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Click to collapse
Well I've made way too many changes man, I really can't be bothered going back to s-on, restoring firmware, going back to stock Rom and all that stuff.. and it's pretty hard living without my phone lol, because I have to send it back to vodafone.. and they'll take ages to fix it, but probably when I start exams I'll send it
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