Software Update Failed - Can I rescue my data? - Verizon Samsung Galaxy S6 Edge

Hello,
I feel so stupid, but this is what happened:
I opened Software Update Assistant, connected my device via non-stable USB slot and clicked "Upgrade Device".
During upgrade USB connection lost and upgrade failed.
Now I have Software Update Failed blue screen with message "use the Verizon Software Repair Assistant on a computer to repair your device and complete the update".
I tried to use the Repair Assistant on my computer with another USB slot but for some reason it failed as well.
I tried to "Delete" the device to start again the repair:
http://prntscr.com/b5wpuy
Now when I click "Repair SAMSUNG Galaxy S6 Edge" button I get this message:
"Due to conditions of your device, all data will need to be erased during the repair" http://prntscr.com/b5wp2k
I tried to install OE2 tar as instructed here http://forum.xda-developers.com/verizon-galaxy-s6-edge/general/g925v-t3104183 but it failed:
http://prntscr.com/b5wqwe
Dear community, please! can anyone help me to at least backup my data (pictures especially)?
Thanks in advance!
Tom

tbtb123 said:
Hello,
I feel so stupid, but this is what happened:
I opened Software Update Assistant, connected my device via non-stable USB slot and clicked "Upgrade Device".
During upgrade USB connection lost and upgrade failed.
Now I have Software Update Failed blue screen with message "use the Verizon Software Repair Assistant on a computer to repair your device and complete the update".
I tried to use the Repair Assistant on my computer with another USB slot but for some reason it failed as well.
I tried to "Delete" the device to start again the repair:
http://prntscr.com/b5wpuy
Now when I click "Repair SAMSUNG Galaxy S6 Edge" button I get this message:
"Due to conditions of your device, all data will need to be erased during the repair" http://prntscr.com/b5wp2k
I tried to install OE2 tar as instructed here http://forum.xda-developers.com/verizon-galaxy-s6-edge/general/g925v-t3104183 but it failed:
http://prntscr.com/b5wqwe
Dear community, please! can anyone help me to at least backup my data (pictures especially)?
Thanks in advance!
Tom
Click to expand...
Click to collapse
Update: I finished the repair and all my data and images got erased. Such a shame that Samsung deleting all your data just like that.

how did u fix this
how did you fix this im having same problem
tbtb123 said:
Update: I finished the repair and all my data and images got erased. Such a shame that Samsung deleting all your data just like that.
Click to expand...
Click to collapse

ryry12051998 said:
how did you fix this im having same problem
Click to expand...
Click to collapse
with the Repair Assistant

Tool Upload
tbtb123 said:
with the Repair Assistant
Click to expand...
Click to collapse
Hey can you please upload/send me a link to the software assistant? Mine is stuck in the Software update screen and I don't have the repair assistant installed.

haibhailieZ said:
Hey can you please upload/send me a link to the software assistant? Mine is stuck in the Software update screen and I don't have the repair assistant installed.
Click to expand...
Click to collapse
It's in the Verizon Software Upgrade Assistant:
http://www.verizonwireless.com/support/knowledge-base-80195/
http://prntscr.com/blt0sk

Related

[Q]Sim locked

So after installing "Galaxy S5 Mini Alpha/A5" my device showed error, fixed this by installing stock firmware and "CF Auto Root". And now theres no problems except when I try to call someone it says "Not registered on network." or starting up phone where it asks for pin it also displays "SIM is locked" . Also found out that my IMEI is different from the one in the back of the case when removing battery. What are changes that I can call again? Is it possible to restore imei to call again? Also tried every option I found from google, but no success.
Thank you fellows for no help.
ruuno said:
Thank you fellows for no help.
Click to expand...
Click to collapse
Possible way to restore your original IMEI is to initialize it through Kies 3, but this will remove root and flash latest stock firmware available for your phone, you need to enter your model number and serial number if Kies 3 couldn't detect them.
You cannot restore EfS/IMEI with Kies, only via backup you have done before.
Thanks for help.
User_99 said:
You cannot restore EfS/IMEI with Kies, only via backup you have done before.
Click to expand...
Click to collapse
Thank you very much for reply. But if I don't have any backup. Does that mean I cannot use my phone for calling anymore? Or do I have to go to the shop I bought it from.
I think so.

Security error and cant OTA update

Hey guys.
Ok so I deleted some of my photos by mistake so i tried to recover them so I use "DR.Fone" programm ,
after that I see some annoyin message on notification screen "Unauthorized actions detected. Please reactivate your device to undo any unauthorized changes made"
and doesnt matter what I try to do it wont go ( I tried : restart phone, hard reset, wipe cache ,reset factory settings) nothing helped,
after that I also noticed that when I tried to update my phone by OTA updates it also gives me an error
"An unauthorized change was made to your device's operating system. Try downloading software support by smart transfer on your computer or visiting a customer service center"
I really want to fix it and I have no idea how , my phone is only 1 month old,
Big thanks for helpers!
Phone : Samsung Galaxy 7S SM-G930F
SpaanKk said:
Hey guys.
Ok so I deleted some of my photos by mistake so i tried to recover them so I use "DR.Fone" programm ,
after that I see some annoyin message on notification screen "Unauthorized actions detected. Please reactivate your device to undo any unauthorized changes made"
and doesnt matter what I try to do it wont go ( I tried : restart phone, hard reset, wipe cache ,reset factory settings) nothing helped,
after that I also noticed that when I tried to update my phone by OTA updates it also gives me an error
"An unauthorized change was made to your device's operating system. Try downloading software support by smart transfer on your computer or visiting a customer service center"
I really want to fix it and I have no idea how , my phone is only 1 month old,
Big thanks for helpers!
Phone : Samsung Galaxy 7S SM-G930F
Click to expand...
Click to collapse
Try using Samsung SmartSwitch
Or
Try flashing your stock firmware for your country/region/carrier via Odin. Do a Google search for:
"Return to stock (your model number)"
I DO NOT PROVIDE HELP IN PM, KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE
Droidriven said:
Try using Samsung SmartSwitch
Or
Try flashing your stock firmware for your country/region/carrier via Odin. Do a Google search for:
"Return to stock (your model number)"
I DO NOT PROVIDE HELP IN PM, KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE
Click to expand...
Click to collapse
Yup thats exactlyy what Ive done.
1) download odin
2)download stock ROM from sammobile
3)flash them via odin
4) done.
I've seen alot of people asking about it online so heres the solution if someones looking maybe they will see that.
Thanks anyways

G900A Galaxy S5 Android 6.0 Odin Update Files - Without Wiping!

Using Odin files to update a Samsung AT&T model will almost always result in a factory reset being performed, and I've also seen the same thing happen when trying to update via OTA zip in Recovery. I'm providing this package for anyone still using the S5, to be able to update software without needing to do a factory reset. I have personally verified that these files will perform the update without wiping any data. These files will update you to the Build/Baseband ending in QD1, Android 6.0.
My zips are compressed extra small for space and bandwidth savings. The default Windows extractor can't handle it, so you'll need a 3rd party tool like 7zip, WinRAR, etc.
Happy flashing!
https://www.androidfilehost.com/?fid=1899786940962576350
Worked great..Thanks! But....
You are theman for this! I have a 900A AT&T and have struggled for days to get it unlocked, upgraded and working without tripping the secure software alert. I started with a 4.X maintenance OS, then rooted, SafeStrapped then pushed this update via ODIN and it worked. Now, the only issue i am having is apps crashing continuously. Started with google play and play services now spreading. I ASSUME this is due to apps not getting updated in the update to 6.X. Correct me if I am wrong. I have updated those via APKs along with others to new versions yet it still happens. Now its also Chrome, File manager etc. Is this maybe a code bug, or am I missing something here? Thanks again
3rdRockfromSun said:
You are theman for this! I have a 900A AT&T and have struggled for days to get it unlocked, upgraded and working without tripping the secure software alert. I started with a 4.X maintenance OS, then rooted, SafeStrapped then pushed this update via ODIN and it worked. Now, the only issue i am having is apps crashing continuously. Started with google play and play services now spreading. I ASSUME this is due to apps not getting updated in the update to 6.X. Correct me if I am wrong. I have updated those via APKs along with others to new versions yet it still happens. Now its also Chrome, File manager etc. Is this maybe a code bug, or am I missing something here? Thanks again
Click to expand...
Click to collapse
No idea. Can't really diagnose app crashes - too many possibilities.
Also: hopefully you're now aware that you're not rooted any longer and (probably) can't ever root it again
iBowToAndroid said:
No idea. Can't really diagnose app crashes - too many possibilities.
Also: hopefully you're now aware that you're not rooted any longer and (probably) can't ever root it again
Click to expand...
Click to collapse
Yeah I saw that, but thats ok. My biggest objective is to get it unlocked from AT&T so I can use it (this whole venture has just turned into a learning/fun toy to play with now) on my carrier. That is yet TBD. Any thoughts on that?
3rdRockfromSun said:
Yeah I saw that, but thats ok. My biggest objective is to get it unlocked from AT&T so I can use it (this whole venture has just turned into a learning/fun toy to play with now) on my carrier. That is yet TBD. Any thoughts on that?
Click to expand...
Click to collapse
https://www.att.com/deviceunlock/
Thanks in advance for any help, short version at top, details below.
-- Short version:
Please help me recover my data, and phone if possible.
I need the data, esp texts and notes, for both personal (some family members have passed on) and business.
I have a new Galaxy S21 and / or PC Smart Switch ready to receive data backup if we can evacuate it from the S5.
ODIN flash seems to pass but has 'Resizing Data' fail, and phone still won't boot past AT&T logo screen.
All web searches seem to say Factory Reset is my last option, but I don't want to lose the data.
Please share ANY advice on how I can recover the data.
-- More details:
Phone = SM-G900A Samsung Galaxy S5 AT&T
Use = pristine, never rooted, modded, or unfortunately backed up
Status = will not boot, passes screen 1 'Galaxy S5', screen 2 'Samsung script', then stops on screen 3 'AT&T globe logo'
More details = Used clean for ~7 years, then on day x, saw phone automatically complete a system update (green screen, sprockets, "your phone is updating"), which was surprising as it's years after it is no longer supported by AT&T. After that update, I continued to use the phone that day, but it then rebooted automatically and stuck on the AT&T globe logo.
Attempts to fix = soft reset, battery pull, can't get into SAFE MODE, can get into and out of recovery mode, found this firmware (THANKS @iBowToAndroid), used multiple ODIN (Odin3 v3.13.3_3B_PatcheD, Odin3 v3.14.1_3B_PatcheD) to flash it (my first Android flashing experience). On flashing process, ODIN on PC shows 'PASS' and log shows "<OSM> All threads completed. (succeed 1 / failed 0)", but phone shows 'Resizing Data' failed:
"
Supported API: 3
-- Installing package...
Finding update package...
Opening update package...
Verifying update package...
Installing update...
Successfully installed package.
-- Resizing Data...
Can't open dir '/data/user/0/com.sec.knox.bluetooth' (Permission denied)
E:failed the resizing-data
"
PFA screen shots
Martin2019 said:
Thanks in advance for any help, short version at top, details below.
Click to expand...
Click to collapse
Trying the "wipe cache partition" is the only thing I can think of
iBowToAndroid said:
Trying the "wipe cache partition" is the only thing I can think of
Click to expand...
Click to collapse
Short version:
THANKS for the quick reply, very much appreciate your help.
Am I really left with only a Factory Reset and then trying to use Data Recovery software to get ‘some’ data back?
I really don't want to give up on the data, so I'm still trying anything I can think of in research and repeated attempts.
More details:
I have tried the recovery mode 'Wipe cache partition' option before and after using ODIN.
I've tried doing it 'twice' per recommendation of some of the web advice I've read in trying to research this.
I've noticed that sometimes the colored highlight of the 'Reboot to bootloader' option then turns background green instead of usual blue, but I don't know why, or if that matters.
Still, the ODIN flash effort always returns the permission error, and the boot always sticks on the AT&T logo.
The string seems to indicate a 'user data' permission error?
Is there any way to debug the logic of the firmware or slog through the 'Recovery Logs' to determine and resolve the cause of the permission error?
When the problem began, I had an SD card and SIM card loaded.
I've since removed both in trying to address this, also per 'web advice'.
Any chance putting them back in helps somehow?
Any other options available via apply update from SD card or ADB?
Any way to setup the Android OS as a secondary drive to another machine to pull data out that way?
I've done similar things with Windows OS in PC environment, but I'm not seeing anyone trying that with Android.
If I am really stuck with factory reset, are there any data recovery programs I could try afterward that work with the G900A?
So far I've looked at Dr Fone, Tenorshare, EaseUS, FonePaw, and D-Back, and none seem to work with the AT&T model variant.
Maybe that's just because they don't have access to AT&T firmware available to install, but if I clear the stuck boot via FR, they then might be able to get some of my data back via drive scan - whatever data is not truly overwritten by the FR?
Martin2019 said:
Short version:
THANKS for the quick reply, very much appreciate your help.
Am I really left with only a Factory Reset and then trying to use Data Recovery software to get ‘some’ data back?
I really don't want to give up on the data, so I'm still trying anything I can think of in research and repeated attempts.
More details:
I have tried the recovery mode 'Wipe cache partition' option before and after using ODIN.
I've tried doing it 'twice' per recommendation of some of the web advice I've read in trying to research this.
I've noticed that sometimes the colored highlight of the 'Reboot to bootloader' option then turns background green instead of usual blue, but I don't know why, or if that matters.
Still, the ODIN flash effort always returns the permission error, and the boot always sticks on the AT&T logo.
Click to expand...
Click to collapse
I own and run a business that performs SIM unlocking and other software-related services for mobile devices, so we see situations like yours quite a bit. And I don't know of anything else that you can do. From reports, we've heard that none of those "recovery services" actually work to recover any data, after a reset
iBowToAndroid said:
I own and run a business that performs SIM unlocking and other software-related services for mobile devices, so we see situations like yours quite a bit. And I don't know of anything else that you can do. From reports, we've heard that none of those "recovery services" actually work to recover any data, after a reset
Click to expand...
Click to collapse
Disappointing to hear bad news, but appreciate your effort and insight in providing it, thanks.
I've learned alot in researching it.
I just wish I'd known it before the problem, which I'm sure you also hear quite a bit.
Please let me know if you think of anything else I can try.
Martin2019 said:
Disappointing to hear bad news, but appreciate your effort and insight in providing it, thanks.
I've learned alot in researching it.
I just wish I'd known it before the problem, which I'm sure you also hear quite a bit.
Please let me know if you think of anything else I can try.
Click to expand...
Click to collapse
You can never trust a mobile device 100%, especially not one that's 7 years old. That's why anything that's that important needs to be backed up at all times
iBowToAndroid said:
You can never trust a mobile device 100%, especially not one that's 7 years old. That's why anything that's that important needs to be backed up at all times
Click to expand...
Click to collapse
Totally agree, and totally on me for not having a backup.
I was just foolish enough to not know yet how easy it is to back up.
Give me 10 minutes of life again now in this phone, I use Smart Switch to backup, and I'm off to a new phone, or even FR on this one and reload.
Now where did I put my Delorean...
iBowToAndroid said:
You can never trust a mobile device 100%, especially not one that's 7 years old. That's why anything that's that important needs to be backed up at all times
Click to expand...
Click to collapse
Have you ever tried a 'combination key' approach to get data access?
As in...
Smart Switch on PC won't connect, but ODIN does show 'Added'.
I don't understand the granular details, but hoping you might...
Could we use both Smart Switch and ODIN in some combination sequence that would allow Smart Switch to pull the data off to a Smart Switch PC backup that I could then throw onto a new phone?
When it's in Downloading (firmware flashing) mode, a modem port is used. The modem port is also there when the device is booted up in Normal mode, but that's not useful for extracting any data off of it. I don't know what Smart Switch uses, but I would assume File Transfer (MTP) and/or ADB. And those aren't fully functional until the device fully boots up.
Do you have a screen lock on the device?
iBowToAndroid said:
When it's in Downloading (firmware flashing) mode, a modem port is used. The modem port is also there when the device is booted up in Normal mode, but that's not useful for extracting any data off of it. I don't know what Smart Switch uses, but I would assume File Transfer (MTP) and/or ADB. And those aren't fully functional until the device fully boots up.
Do you have a screen lock on the device?
Click to expand...
Click to collapse
No lock on device, just swipe to go from 'lock screen' to home screen, prior to this boot problem obv.
One of the data recovery sw that I tried (EaseUS I think) did reach a screen asking me to enable USB debugging to continue, but I don't think I can do that without booting up.
I 'think' I remember that screen saying something like 'MTP device' connected, when it asked me to do that.
Any way to sneak into MTP mode from that?
Martin2019 said:
No lock on device, just swipe to go from 'lock screen' to home screen, prior to this boot problem obv.
One of the data recovery sw that I tried (EaseUS I think) did reach a screen asking me to enable USB debugging to continue, but I don't think I can do that without booting up.
I 'think' I remember that screen saying something like 'MTP device' connected, when it asked me to do that.
Any way to sneak into MTP mode from that?
Click to expand...
Click to collapse
Any 3rd party software will require ADB to be enabled. Smart Switch is the only one that *might* work just over MTP, but I'm pretty sure MTP doesn't fully load until the device is booted. Even if it did, you would likely need to allow on the popup message. Does the phone show up as a device/drive when it's plugged in while sitting on the AT&T logo?
I think you're asking "does the phone show up as a device/drive" in something like a windows file explorer, and the answer is unfortunately no, or at least not that I've found yet - I've tried several times now, and I'm still trying any combinations I can.
For now...
I can get EaseUS to show 'MTP USB device' per the pic attached in my last, but can't really get it to connect past that point, as it asks for USB Debugging, which it appears I can't do due to stuck in boot loop.
Smart Switch seems to try to connect for awhile, then says it failed to connect, so I think I'm then left with 'Samsung Smart Switch Emergency Software Recovery' (PFA).
Do you have experience using it?
Do you know if it could work to reload the firmware / OS without wiping the data?
AT&T Advanced Technical Support guy says it gives you an option to choose whether or not using it resets the phone (wipes your data), so he thinks (hopes) that would work, but he didn't sound certain at all.
I understand your point on the pop up message user prompt for File Transfer Mode. I used that mode many times in the past, so I'm hoping it might default on the phone so we wouldn't need to answer the pop up prompt to reach that status , but I'm obv not sure about that.
Per the speculation in my last, do you know of any combination approach we might use to get the desired result, like maybe... use ADB somehow to change 1 parm value to reach MTP mode, then use that progress step to enable Smart Switch to connect so we could offload the data?
Thanks again for your help
1. MTP is the same as File Transfer. So when the phone is turning on, it starts loading that connection. You might see "MTP USB Device" or something similar in your Windows Device Manager
2. But if the phone never shows up as a device/drive (would show up under "Portable Devices" in Windows Dev Man), then it's not loading fully - and it normally doesn't do that until it boots past the carrier splash screen.
3. Even if it did boot fully and showed up as a device/drive, the MTP pop-up prompt shows up every single time you connect the device. There's no way around that. So the device would show as empty, with no files or folders, until you tapped "Allow" on the popup.
4. No, there's nothing else you can do to turn on any other connection modes
iBowToAndroid said:
1. MTP is the same as File Transfer. So when the phone is turning on, it starts loading that connection. You might see "MTP USB Device" or something similar in your Windows Device Manager
Click to expand...
Click to collapse
Device Manager does show an entry for the phone connected via USB cable:
Under 'Disk Drives' as
SAMSUNG MZMTE256HMHP-000MV
Under 'Universal Serial Bus Controllers' as
SAMSUNG Mobile USB Composite Device
Please tell me that helps us somehow?

My Moto G6 Randomly Shuts Down and No Form Of Wireless Connectivity Works :(

I got this phone for free as a side order on Motorola's website and ever since I got it, it's had these issues. Returning or officially fixing isn't an option for me so i just want to know if flashing it with a custom rom can solve these issues.
ShowSome said:
I got this phone for free as a side order on Motorola's website and ever since I got it, it's had these issues. Returning or officially fixing isn't an option for me so i just want to know if flashing it with a custom rom can solve these issues.
Click to expand...
Click to collapse
Reflash full stock firmware
vibraniumdroid said:
Reflash full stock firmware
Click to expand...
Click to collapse
Can you provide a link to an appropriate firmware or a tutorial? I'm new to this and don't want to brick my phone.
ShowSome said:
Can you provide a link to an appropriate firmware or a tutorial? I'm new to this and don't want to brick my phone.
Click to expand...
Click to collapse
Which model do you have?
xfrobex said:
Which model do you have?
Click to expand...
Click to collapse
I have the moto g6 XT1925-6
I think that's the standard US model. The simplest reflashing method might be to use an app that Motorola provides called the Lenovo Moto Smart Assistant. In its Rescue mode, you can get it to find and download the latest stock factory rom, then flash it for you. Here's the text of a response a Motorola support person sent to a customer who was having problems:
--------------------------------
I kindly advise you to try using the Lenovo Moto Smart Assistant software to re-flash the software (instructions below). We have had feedback from other customers that this has helped.
- First ensure that you have backed up all your data since this procedure will clear all the data on your phone. We also recommend that you remove your Google account from the phone beforehand otherwise you will be prompted to verify your Google account details after the software has been re-installed.
- Download and install the Lenovo MOTO Smart Assistant software via the following website:
https://support.lenovo.com/gb/en/downloads/ds101291
- Once installed, launch the Lenovo MOTO Smart Assistant software and then click on "Flash" at the top of the screen and then select "Go Rescue".
- Select "MOTO Phone" and then select your "Product Name" and "Model Name" from the drop down menu.
- You will be prompted to put your phone in Fastboot mode. Power your phone off and then turn it on again while holding down the volume down button. Let go of both buttons once a screen with an Android lying on its back appears.
- Plug the phone into your PC. The Lenovo MOTO Smart Assistant software will detect your phone and you will see a link to download the target image for your phone.
- Once the download is complete, click on the "Rescue" button and then follow the onscreen prompts to re-flash the software on your phone. Do not unplug your phone until the installation is complete.
- Once the installation is complete, the phone will automatically reboot and an "Installation Complete" window will appear. Click on "OK" and then select "Finish".
-----------------------------------
The question has arisen about what to do with the SD card and SIM when using the LMSA. I don't know the answer, but I would remove both before flashing. Here's a Youtube video on LMSA:
https://www.youtube.com/watch?v=OcuyyPMKX40
Good luck, and please let us know how this ends up.
xfrobex said:
Which model do you have?
Click to expand...
Click to collapse
Peabody424 said:
I think that's the standard US model. The simplest reflashing method might be to use an app that Motorola provides called the Lenovo Moto Smart Assistant. In its Rescue mode, you can get it to find and download the latest stock factory rom, then flash it for you. Here's the text of a response a Motorola support person sent to a customer who was having problems:
--------------------------------
I kindly advise you to try using the Lenovo Moto Smart Assistant software to re-flash the software (instructions below). We have had feedback from other customers that this has helped.
- First ensure that you have backed up all your data since this procedure will clear all the data on your phone. We also recommend that you remove your Google account from the phone beforehand otherwise you will be prompted to verify your Google account details after the software has been re-installed.
- Download and install the Lenovo MOTO Smart Assistant software via the following website:
https://support.lenovo.com/gb/en/downloads/ds101291
- Once installed, launch the Lenovo MOTO Smart Assistant software and then click on "Flash" at the top of the screen and then select "Go Rescue".
- Select "MOTO Phone" and then select your "Product Name" and "Model Name" from the drop down menu.
- You will be prompted to put your phone in Fastboot mode. Power your phone off and then turn it on again while holding down the volume down button. Let go of both buttons once a screen with an Android lying on its back appears.
- Plug the phone into your PC. The Lenovo MOTO Smart Assistant software will detect your phone and you will see a link to download the target image for your phone.
- Once the download is complete, click on the "Rescue" button and then follow the onscreen prompts to re-flash the software on your phone. Do not unplug your phone until the installation is complete.
- Once the installation is complete, the phone will automatically reboot and an "Installation Complete" window will appear. Click on "OK" and then select "Finish".
-----------------------------------
The question has arisen about what to do with the SD card and SIM when using the LMSA. I don't know the answer, but I would remove both before flashing. Here's a Youtube video on LMSA:
https://www.youtube.com/watch?v=OcuyyPMKX40
Good luck, and please let us know how this ends up.
Click to expand...
Click to collapse
I followed this guide and so far it has been working perfectly. Thanks a lot for taking time out of your day to help me, I really appreciate it.
ShowSome said:
I followed this guide and so far it has been working perfectly. Thanks a lot for taking time out of your day to help me, I really appreciate it.
Click to expand...
Click to collapse
You're welcome. I hope you will come back in a few weeks and report on whether it's still working perfectly.

What can I do?

Yesterday (2nd febr) suddenly a message popped out saying I have an update. I tapped on it, the phone (P20 Pro) downloaded it all, it got installed but then this screen appeared:
https://www.youtube.com/watch?v=X2IiN-auezM
eRecovery "Update & System Recovery" is not working since its a device from Italia and I am in Hungary.
Bootloader locked. No root.
Any ideas? How can I make it good again?
Also, at the service center they told me I might need to replace the motherboard. Is it seriously possible I need to replace it? (I hope it is not necessary...)
If they replace it for free, backup your data and go for it.
If not, then use the modded hisuite and firmware finder update method that you can find on the forums here.
Thank you. Could you link it?
I tried FF, since my phone won't get over eRecovery, I only tried it with desktop.
The DNS in the router has been set correctly, but my phone just don't connect to it.
I had the same, mine died and had to be replaced
Thank you! I guess I will just sell it, and get a Xiaomi.
Did you claim the code to unlock when was available?. If you do.. just enter to bootloader mode.. unlock... and flash stock recovery. I can help you with that. If you don't... huawei services is the way to go.
Nope, I have the phone since Nov 2019 from a second-hand seller.
Huawei Services only replaces the motherboard for around 90.000 HUF ( around 273 €) what is simply don't worth it.
Qgloof said:
eRecovery "Update & System Recovery" is not working since its a device from Italia and I am in Hungary.
Click to expand...
Click to collapse
AFAIK eRecovery doesn't care about your current region. It will just try downloading the ROM for the region installed on your phone.
Did you get any error messages trying to use it?
arty_a said:
AFAIK eRecovery doesn't care about your current region. It will just try downloading the ROM for the region installed on your phone.
Did you get any error messages trying to use it?
Click to expand...
Click to collapse
Yes. "Get package info failed."
Qgloof said:
Yes. "Get package info failed."
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I know it sounds unrelated and stupid, but can you try and disable IPv6 on your router? I recall some issues with it regarding manual updates by eRecovery. Can be completely unrelated, but worth trying.
It is completely dead. Thanks for help!

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