Nexus 6 has no sound and no mic - Nexus 6 Q&A, Help & Troubleshooting

After using an earphone with mic for several hours, the phone stopped providing sound or transmitting speech in normal phone mode. Nor would it play sound for music or video. Oddly, sound and mic did work when the phone was in speakerphone mode. Google Fi provided a rep online that guided provided a wipe cache partition sequence and it did the trick. The only glitch is that the voice activated "ok google" seems to be gone. see yu toob dot com/watch?v=dCYqWS4JNa0 on doing the wipe.

Does it work with earphones? Sometimes it think that earphones are plugged in after they are removed. If that is your case you can try to clean the earphone output or replace it.
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[Q] help !! only system sounds working

after sometime my captivate speaker wont let me play any music but all the ringtones are ringing and sound is working perfectly on the loud speaker .. but when i play music from a music player there is no sound .. i did flash the stock rom and still the same problem any help ??
front speaker dosent work either ??
If you think all your volume settings are correct, then answer the following questions:
Can you make phone calls normally?
Yes - front speaker is OK
No - front speaker problem
Is your phone ringing normally?
Yes - rear speaker OK
No - rear speaker problem
Do you have a problem with specific app only?
Yes - check app settings (any updates lately?)
No, multiple apps problem - check your volume settings again
Your description sounds like you are having a software problem with the same app on different ROMs.
Val D. said:
If you think all your volume settings are correct, then answer the following questions:
Can you make phone calls normally?
Yes - front speaker is OK
No - front speaker problem
Is your phone ringing normally?
Yes - rear speaker OK
No - rear speaker problem
Do you have a problem with specific app only?
Yes - check app settings (any updates lately?)
No, multiple apps problem - check your volume settings again
Your description sounds like you are having a software problem with the same app on different ROMs.
Click to expand...
Click to collapse
when reviving a call the phone rings with sound
when i go to setting and pick a ringtone it rings .. but when i play music from an app no sound is coming !and in call front speaker does not work but in loud speaker it works !
anymore help ?
anymore help ?
Did you try another music player?
If your front speaker is not working during a phone call, then it's broken. This issue though is not related with your app not playing music.
Val D. said:
Did you try another music player?
If your front speaker is not working during a phone call, then it's broken. This issue though is not related with your app not playing music.
Click to expand...
Click to collapse
speaker works during a phone call but when playing music is dosent work.
slytidar said:
and in call front speaker does not work but in loud speaker it works !
Click to expand...
Click to collapse
slytidar said:
speaker works during a phone call but when playing music is dosent work.
Click to expand...
Click to collapse
You are not getting more answers because you don't describe your problem well. You've been asked 3 times have you tried another music player... and your answer is? I have a feeling you are confused which speaker is "front" and which is "back". In 2 consecutive replies I got 2 completely opposite answers from you.
Front speaker is the tiny one with a little black mesh and it will never play any music. It's one and only purpose is to hear other party during a normal phone call. Rear speaker is the one under battery door. It's purpose is to play all system sounds (rings, notifications, etc), work as speakerphone during a phone call (only if speakerphone enabled) and play music when no headphones attached (if Media Volume is properly set, of course).
Val D. said:
You are not getting more answers because you don't describe your problem well. You've been asked 3 times have you tried another music player... and your answer is? I have a feeling you are confused which speaker is "front" and which is "back". In 2 consecutive replies I got 2 completely opposite answers from you.
Front speaker is the tiny one with a little black mesh and it will never play any music. It's one and only purpose is to hear other party during a normal phone call. Rear speaker is the one under battery door. It's purpose is to play all system sounds (rings, notifications, etc), work as speakerphone during a phone call (only if speakerphone enabled) and play music when no headphones attached (if Media Volume is properly set, of course).
Click to expand...
Click to collapse
i know your confused
yes i did try other music players .. i have tried other stock roms . front speaker dosent work when i a phone call .. and the rear speaker works when incoming a call but when playing music it dosent work. if i go to settings and change a ringtone then the rear speaker works . and when in a phone call if i turn on the speaker it works .
hope this helps
OK, lets fight one issue at a time:
1. As I understand, your tiny front speaker never works. If it's correct, then it is broken - hardware issue, can't fix it with software updates/changes. Needs to be replaced.
2. Your back speaker plays ringtones and notifications, but not music in any player. Obviously, the speaker itself is OK, but something else prevents music to play on it. Could be two reasons:
a) software issue with the app(s) you are using or with media volume control settings (you said you checked this already)
b) since ringtones and notifications always play through rear speaker and never through headphones, your phone might think headphones are plugged in and this is why it never plays music through back speaker. I've seen similar issue with an iPhone. The cause was dirty headphone jack. Small resistance between ground and L/R contacts makes the phone think headphones are plugged in. This causes the same issue as yours - you hear the phone ringing, but you can't play music. If you hear the music normally through your headphones, than all you need to do is to clear very well the phone jack. If it doesn't help, than more "aggressive" cleaning is needed. If it was my phone I would dissemble it and clean the PCB thoroughly.
3. If nothing helps, than you need a new phone. There is no point to pay for diagnostic/repairs on a 3y old phone.
Val D. said:
OK, lets fight one issue at a time:
1. As I understand, your tiny front speaker never works. If it's correct, then it is broken - hardware issue, can't fix it with software updates/changes. Needs to be replaced.
2. Your back speaker plays ringtones and notifications, but not music in any player. Obviously, the speaker itself is OK, but something else prevents music to play on it. Could be two reasons:
a) software issue with the app(s) you are using or with media volume control settings (you said you checked this already)
b) since ringtones and notifications always play through rear speaker and never through headphones, your phone might think headphones are plugged in and this is why it never plays music through back speaker. I've seen similar issue with an iPhone. The cause was dirty headphone jack. Small resistance between ground and L/R contacts makes the phone think headphones are plugged in. This causes the same issue as yours - you hear the phone ringing, but you can't play music. If you hear the music normally through your headphones, than all you need to do is to clear very well the phone jack. If it doesn't help, than more "aggressive" cleaning is needed. If it was my phone I would dissemble it and clean the PCB thoroughly.
3. If nothing helps, than you need a new phone. There is no point to pay for diagnostic/repairs on a 3y old phone.
Click to expand...
Click to collapse
it was after i tried slimbean
i think your right maybe i will clean it will let you know
the tiny speaker worked but after slimbean it stopped and like spending 2 dyas on a stock rom everything worked great and again after slimbean its gone
SlimBean is not the cause of your problems. Like many other users here, I'm currently running SlimBean with no sound issues.
Tone sound on device is often working
slytidar said:
after sometime my captivate speaker wont let me play any music but all the ringtones are ringing and sound is working perfectly on the loud speaker .. but when i play music from a music player there is no sound .. i did flash the stock rom and still the same problem any help ??
front speaker dosent work either ??
Click to expand...
Click to collapse
I know this might sound off, and I could be wrong, but if all else fails read up on taking the phone apart and re-seat the ribbon for the rear speaker/vibration component and re-seat the connector for the headphone jack/ front speaker/ proximity sensor component.
Yes, it seems weird that the rear speaker seems to work for some things but not others but I had your exact problem after I dropped my phone. After re-seating the rear speaker ribbon my problem was fixed. I've been using it with no issues now almost a year after I did this.
The only reason I say to re-seat both is that I did push on the phone jack connector too so I suppose that could have fixed it, but I'm fairly certain that the rear speaker ribbon was my issue....What happens is the ribbon works itself out of its seat in an off center fashion so the ribbon ends up almost crooked as can be seen when you look at the printed lines used to ensure it has been inserted all the way.
rmntruexjr said:
I know this might sound off, and I could be wrong, but if all else fails read up on taking the phone apart and re-seat the ribbon for the rear speaker/vibration component and re-seat the connector for the headphone jack/ front speaker/ proximity sensor component.
Yes, it seems weird that the rear speaker seems to work for some things but not others but I had your exact problem after I dropped my phone. After re-seating the rear speaker ribbon my problem was fixed. I've been using it with no issues now almost a year after I did this.
The only reason I say to re-seat both is that I did push on the phone jack connector too so I suppose that could have fixed it, but I'm fairly certain that the rear speaker ribbon was my issue....What happens is the ribbon works itself out of its seat in an off center fashion so the ribbon ends up almost crooked as can be seen when you look at the printed lines used to ensure it has been inserted all the way.
Click to expand...
Click to collapse
i didnt try that but i had 3 captivates so i changed the whole motherboard to a new screen and sound works everything is fine. however when the screen of the caprtivate which had problem was inserted with a new mothrebord and now sound doesent work ? no idea why ?

[Q] Headphone and Bluetooth Audio Weirdness

I'm wondering if anyone else is having strange behavior either with Bluetooth audio or headphones. The phone is AT&T stock rooted 1.26.502.10 with unlocked bootloader and CWM. Here's a brief summary of what I am seeing:
When listening to audio books using headphone (Audio Book Player app) when I place the phone in my pocket in a locked state, it will wake up and dial the last number. It seems like there is a pocket sensor that is tripped and initiates a call. This can repeat itself several times. The dialing attempt tends to terminate itself if I don't intervene in time. I have not been able to reliably repeat the behavior in a predictable manner.
For bluetooth audio music (paired with an up-to-latest Ford Sync system) there is inconsistent behavior when using Google Play Music. Sometimes everything is fine. Sometimes on-screen (car side) audio controls will not work. Sometimes it will skip to the next song after possibly 10 seconds on the current song.
This is driving me crazy. If I don't figure it out, I'll throw on a custom ROM this weekend,
Thanks!
I have not had any of those issues so unfortunately I cant be of much help. The one problem I have had is that I have a bluetooth headset that also does media playback, which I always disable when in the car because my car does not do bluetooth and I want the audio to go out the headphone jack. Everytime I disconnect the headset it rechecks the "media" option on the headset and my audio plays from my headset and I have to go back to the bluetooth options and uncheck it. Very annoying.
Looks like it is a hardware issue. I can replicate by turning or wiggling the headphone. Problem appears to be in the headphone jack.
Back to the AT&T store
Sent from my HTC One using Tapatalk 2
I have experienced the song skip as well. I can't successfully recreate it, but it always occurs when I'm on my motorcycle. At first I thought it was the headphone control being depressed, but I have eliminated that. So I think it does have to do with vibration/movement of the phone somehow.
qwen3579 said:
I have experienced the song skip as well. I can't successfully recreate it, but it always occurs when I'm on my motorcycle. At first I thought it was the headphone control being depressed, but I have eliminated that. So I think it does have to do with vibration/movement of the phone somehow.
Click to expand...
Click to collapse
Try putting pressure from various angles on the headphone plug as well as pressing on the case in the corner where the headphone is inserted. Much weirdness ensues in a very repeatable manner.
rootshot said:
Try putting pressure from various angles on the headphone plug as well as pressing on the case in the corner where the headphone is inserted. Much weirdness ensues in a very repeatable manner.
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Click to collapse
Hmmm...nothing happening when I do any of that.
I found that the wind across the microphone is somehow triggering the skip, for me anyways. I use the headphones that came with my One and I simply placed a piece of tape over the microphone. No more song skips.
Very strange as nothing is activating the voice control in the first place.

Audio just quit working, sort of

Edited to provide additional details.
---------------------------------------
Hey guys, tonight I noticed that the audio on my (stock ROM) Nexus 6 quit working. Sort of.
Bluetooth seems to work fine. Speakers plugged into headphone jack are fine. Regular media (music, navigation, Youtube app, etc.) or regular phone call at my ear, I get no audio.
BUT IF I turn on speakerphone then I have audio. The ringer works normally, the alarm works, the countdown timer alarm works.... basically anything designed to be LOUD works.
Also, strangely, if I'm not on speakerphone then the phone mic doesn't work either, which means no dictating text messages or anything like that.
What gives? My 1 year-old did SPLASH the phone earlier while playing with it near the dog dish, but I thought these things were splashproof. (?) Also, if I killed the mic hardware then I would think it'd be dead all the time, and not work on speakerphone.
Repeated reboots have not helped. The problem persists in safe mode. Did he somehow kill a speaker-mic combo? If so, which part do I need? (I've had this thing open twice before, it's not too bad.)
Thanks!

No sound in loudspeaker

No sound in loudspeaker
Suddenly the loudspeaker in my Nokia 8 (in Android 9) has stopped working. There is no ringtone playing when receiving a call, or sound when playing media.
The internal speaker is working, and I do not remember anything happening to the phone in the last hours.
The volume up key raises the slider for the sound, I do not see any indicator of no volume anyplace.
I have tried rebooting, but not help.
athanis said:
No sound in loudspeaker
Suddenly the loudspeaker in my Nokia 8 (in Android 9) has stopped working. There is no ringtone playing when receiving a call, or sound when playing media.
The internal speaker is working, and I do not remember anything happening to the phone in the last hours.
The volume up key raises the slider for the sound, I do not see any indicator of no volume anyplace.
I have tried rebooting, but not help.
Click to expand...
Click to collapse
For more information: the speaker works, if I reroute the sound from the headphones to the speaker with an app lie Earphones mode off.
And if I blow strongly in the headphones jack while playing music the speaker works.
Sent from my TA-1004 using Tapatalk
Did you manage to resolve this? I've exactly the same issue. Bottom speaker suddenly stopped working, when I blow air into the speaker I can hear sound.
Do you have warranty? This device is pretty much dead so if you have warranty you can try getting it repaired
No, I couldn't resolve the issue. If I redirect the sound from the headphones to the loudspeaker using some utilities, I got sound, but not ringing from calls.
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If anyone interested, I got mine back from warranty repair. They replaced whole loudspeaker module - part number S0S0923M000. Its working fine again
Ovvc said:
If anyone interested, I got mine back from warranty repair. They replaced whole loudspeaker module - part number S0S0923M000. Its working fine again
Click to expand...
Click to collapse
Nice. OP could try this as well.

Question Android detecting microphone while using non-mic headphones

Is it normal that when Im using wired headphones without microphone and accidentally move jack input (for example during hiding smartphone to pocket, but sometimes even it isn't necessary) sound starting to be distracted and after a while headphones icon is changing to headphones with microphone icon. And then google assistant is triggering to just tell me what time is it, btw stopping actual playing song. I remember same situation on Lg V30 when I was yet still using it, so I'm doubt it's just related to this phone, rather to minijack I guess?
Same here, happens to me as well.

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