So I was using my phone and was running low on battery power. My ended up dying at like 5% as usual with my droid turbo. I was with my friend in his girlfriends car and plugged it into her cheap charger she picked up at a gas station or something. My phone registered the charger and then began the battery symbol like usual although it never got to the battery percentage, it just stayed as a gray battery symbol with the lightning bolt. After a while the phone screen went black and wouldn't respond to anything and figured that the charger just made the phone go dead and that I could plug it into a Verizon charger to make it work again. When I got home I plugged it in and nothing, no response at all not even the green light at the top of the phone. I plugged it into my computer and it shows up on device manager as QHSUSB_BULK. Now to be clear my phone was never rooted or had anything done to it. The phone was completely stock. I need help frantically because I need to get some media off of the phone if at all possible, whatever the cost. Not sure if just letting it charge for a while will help or not. Thanks for the help in advance.
If you plug it into your home charger it should turn on at least and show the battery symbol when charging and it should go up if you haven't tried it already. If it doesn't, sounds like some kind of charging issue.
BlueForce64 said:
If you plug it into your home charger it should turn on at least and show the battery symbol when charging and it should go up if you haven't tried it already. If it doesn't, sounds like some kind of charging issue.
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The phone doesnt respond at all to any commands. The green light doesn't even pop up as if thebphone was clear dead. Took it to Verizon they thought the battery might be fried which I guess would keep the phone from turning on.
That is entirely possible. When I buy after market chargers, I generally only buy anker stuff. I've never had a problem with their stuff. Get what you pay for. Not that you bought that but yeah.
BlueForce64 said:
That is entirely possible. When I buy after market chargers, I generally only buy anker stuff. I've never had a problem with their stuff. Get what you pay for. Not that you bought that but yeah.
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Yeah I definitely learned a lesson. Is there any way I can get the data off of it though? Would Motorola recover the data for me or is there some way? The data should all still be there considering there were no deletion processes. Of course maybe im wrong but I just hope I can get everything recovered.
It's possible if it will connect to your computer and you can read it but otherwise I'm not sure
Assuming the charging port is damaged you could try a wireless charger.
Sent from my XT1254 using Tapatalk
Well like I said the computer can read it, but thats all it can do. It recognizes it as being plugged in but cant do anything else.
dnwhome3 said:
Assuming the charging port is damaged you could try a wireless charger.
Sent from my XT1254 using Tapatalk
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Tyler2265 said:
Well like I said the computer can read it, but thats all it can do. It recognizes it as being plugged in but cant do anything else.
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If you try a Qi wireless charger, that would give it the chance to actually charge. Maybe some circuitry in the USB port is damaged and it's not receiving a charge. You actually have the phone, so you know better. But wouldn't hurt to go to a store and try putting it on a Qi charger for a few minutes as a test. When my phone is OFF and I put it on a Qi charger, it actually turns it on, boots the phone.
That is definitely a thing to try. If your computer can read it then you can easily save the files off the phone.
I'll have to give that QI a try. People st Verizon probably didn't even think of that.
How would I go about getting the data off of it though? The phone doesnt show up on computer just shows up in device manager under the code I wrote in the first post.
Tyler2265 said:
I'll have to give that QI a try. People st Verizon probably didn't even think of that.
How would I go about getting the data off of it though? The phone doesnt show up on computer just shows up in device manager under the code I wrote in the first post.
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Click to collapse
One step at a time. If it will charge normally with Qi and boot, then it once booted it might show up as device on PC.
BlueForce64 said:
That is definitely a thing to try. If your computer can read it then you can easily save the files off the phone.
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Click to collapse
I tried the QI charger and it did not work. Thr light on the Verizon pad flashed red. Thr battery has got to be fried. So im not exactly sure what to do next.
Well, you can always get a new one through insurance or through swappa. I get that it's the stuff you want to save though. Might not be able to if your computer can't see it as a SD card unfortunately.
BlueForce64 said:
Well, you can always get a new one through insurance or through swappa. I get that it's the stuff you want to save though. Might not be able to if your computer can't see it as a SD card unfortunately.
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Well the way I look at it there's always other phones but not memories. So if worse comes to worse I'll just tear the phone apart and find the internal storage.
Tyler2265 said:
I tried the QI charger and it did not work. Thr light on the Verizon pad flashed red. Thr battery has got to be fried. So im not exactly sure what to do next.
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Tyler2265 said:
Well the way I look at it there's always other phones but not memories. So if worse comes to worse I'll just tear the phone apart and find the internal storage.
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Click to collapse
Very sorry you couldn't resuscitate your phone. Hope you can save your data.
ChazzMatt said:
Very sorry you couldn't resuscitate your phone. Hope you can save your data.
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Click to collapse
So there's no way you guys can think of to get this data off? I could use all the help I can get
Even if you tore yours apart and found the memory chip, it's soldered onto the board. I know because I've opened my turbo to do repairs and it's not hard but not easy. Maybe, just maybe, if you had the sophisticated equipment you could apply the proper voltage to be able to read the card, assuming you could find the + and - pins on it and then also the transmit pins on it and solder yourself a usb cable to direct connect to it to the computer, that might work but would be extremely complicated. I'm a professional electronics technician and I test, build, and repair boards but not phones. I do surface mount work though. Anyways, got off topic. So unless you got that going for you, I don't see it happening.
One last thought, do you have Motorola drivers installed on your PC? Could help. Don't know.
Tyler2265 said:
So there's no way you guys can think of to get this data off? I could use all the help I can get
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There are youtube guides out there on how to replace the battery in this phone. It's not easy, but it's probably easier than finding the storage chip and figuring out a way to build a new physical interface to access it. New battery = resurrected phone = get your data back. Maybe.
https://youtu.be/VHFkTgjWzOo
Yeah that's also probably a lot easier than all that. The battery isn't too hard to replace. I totally over thought that.
Related
I'll start from the top, I broke my phone's screen so I had it replaced by HTC. I shipped the phone (without a battery) to HTC like they wanted and got a new phone back. I installed "HD_III_BlackStone WWE" rom, and it worked fine for about 4 days or so. but eventually it wouldn't charge, I figured my battery was finally shot so I bought a new one, it worked fine for awhile but now it won't charge at all.
my computer doesn't even recognize my tilt, never says anything is connected. it does have the checkbox unchecked for computer charging, so that should be fine.
and I've tried 2 different computers with 3 different cables, as well as my car charger and 2 wall chargers =/
I've searched around but I haven't found any information regarding this, I have a feeling my car charger might've some how killed my USB port on my phone.
can anyone point me in the right direction on this? I am pretty tech savvy but I just don't know where to start troubleshooting this any deeper.
any help will be greatly appreciated, i'll be checking this frequently.
Some options
greggsauce said:
I have a feeling my car charger might've some how killed my USB port on my phone.
can anyone point me in the right direction on this?
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Maybe this stickied WARNING: Active Brodit Carkit thread in the Kaiser accessories forum may be of some assistance. What car charger kit have you got? Of course your replacement Kaiser should have a warranty as long as it has an official configuration. Without a working USB port you'll have difficulty restoring the original configuration as not all required steps can be done with the microSD card method - one of the risks with running custimised ROMs on devices still under warranty. If you have that particular car charger then maybe you can get some comeback from that company and a cheap Kaiser battery charging cradle will keep you going in the mean time - it just means swapping batteries to charge them. You can still use bluetooth for activesync (buying a dongle for the PC if reqd).
Thank you so much for the reply... I'll have to do the MicroSD way then, thankfully i have one finally.
but I'm not using a Brodit Carkit, the issue seems identical though so that's probably why isn't it? =/
http://forum.xda-developers.com/showthread.php?t=448467
give this a read and hope it works sounds better than above
nope, I researched as best as I could and thats not the issue either, the first reply seems correct.
I get no indication that its charging or connected through my PC or phone, that includes lights
nothing changes.
what kind of cradle will charge just the battery?
Clarification
greggsauce said:
Thank you so much for the reply... I'll have to do the MicroSD way then, thankfully i have one finally.
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My point about that is you WONT be able to fully restore everything via the microSD card method - the SPL reversion has to be done using the USB connection.
but I'm not using a Brodit Carkit, the issue seems identical though so that's probably why isn't it? =/
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Well whatever version you are using, if you check your port for physical damage as maxblaster linked to and thats all clear then hopefully your car kit supplier will be some help. At least the methods I suggested (battery charge cradle and bluetooth activesync) are cheap workarounds that can keep you going in the mean time. Good luck
Kaiser charging cradle
greggsauce said:
what kind of cradle will charge just the battery?
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Click to collapse
I wanted to post a picture of one at the XDA-DEV shop (out of loyalty to this website) but cant find it anymore.
If you google Kaiser charging cradle you should find some results that have a flat recess at the back and that come with a mains adapter, the idea being you put a spare battery in the back, plug it in to the mains and it'll charge that battery. They also have a dished recess for the phone itself but you don't have to use that part to charge a battery. I have one of these devices and highly reccommend them for Kaiser users (along with a spare battery or two) as the devices are very battery hungry if you want to take advantage of all the features. PM me if you're still stuck and I can point you to a link.
thank you so much, looked around and ordered one
i appreciate all the help you've given me.
PS HTC is freaking trying to say they never repaired my phone
greggsauce said:
thank you so much, looked around and ordered one
i appreciate all the help you've given me.
PS HTC is freaking trying to say they never repaired my phone
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Click to collapse
You're welcome. It sounds like HTC didn't repair your phone, they replaced it instead but I'd assume any replacements they provide would still be warrantied, even if only for a short period. The problem is you've customised it's ROM and while it's not in exactly the same ROM/Radio/SPL state as they supplied it to you in (or using an approved HTC 'upgrade' ROM) then they don't need to honour a warranty (restoring what you can would give you the best chance). If it is your car phone charger that was responsible for the damage then why not contact the supplier with your complaint.
Hiya...
Rooted/Nandroid with Bootstrapped Recovery..
I was in the car today,device charged about 40%, noticed the Bionic (for the first time) spontaneously booted. Got the boot screen icon, then black.
Went home, pulled the battery, put in the dock, nothing. Battery back in, nothing.
I think I've eliminated the battery as the cause.
Called Verizon, level 2 tech, offered to send a replacement; I opted to go the the brick and mortar store in the AM so as not to wait for 2 days.
Three questions:
Any chance that this is software related? Rooting app or Bootstrap app related? I think not, as in the dock without a battery it should at least start to light up, no?
If I'm correct, am I in jeopardy of voiding my warranty as the phone's rooted? (Not that they could tell).. ?
Anything else to try b4 swapping the phone?
Thx
Alan
arcopress said:
Any chance that this is software related? Rooting app or Bootstrap app related? I think not, as in the dock without a battery it should at least start to light up, no?
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Click to collapse
No, MOST* smart phones cannot run on AC power alone. They require some charge on the battery in order to boot.
*added the emphasis before someone comes running in because their OG Droid/Nexus One/RAZR/POS flip phone/whatever could run off AC power alone.
arcopress said:
If I'm correct, am I in jeopardy of voiding my warranty as the phone's rooted? (Not that they could tell).. ?
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Click to collapse
Rooting your device may void your warranty. Most of the time if it's a physical problem and not related to software, the warranty will still be honored. However, it'll probably be an uphill fight.
arcopress said:
Anything else to try b4 swapping the phone?
Click to expand...
Click to collapse
I'd try to get ahold of another battery. I'm willing to bet that yours is defective.
I thought that the Bionic would light up in the dock with the battery removed?
alan
arcopress said:
I thought that the Bionic would light up in the dock with the battery removed?
alan
Click to expand...
Click to collapse
Why would it?
The dock is just an AC charger with a stand.
Try fastboot. Rsd lite. Fxz file
Sent from my ADR6400L using xda premium
With my Droid X and a dead battery the phone would have to sit about 5 minutes and charge before it would come on at all. Wall charger, not USB via computer.
Sent from my DROID BIONIC using XDA App
its true that the bionic will have to charge for at least a couple minuets to turn back on. i have run mine totally dead and it will not power up untill it has charged for at least three to five plus minuets. although it will light up about three seconds after the charger is pluged in and even show the battery pic and charging. first thing you need to do is with battery back in the phone and a regular charging cable pluged in the phone other end, usb, pluged into your computer run adb or what ever you use and find out if it showes any devices at all being connected. you should be able to see this in the rds also. run rds app, then plug in phone using a rear usb port
jess086 said:
its true that the bionic will have to charge for at least a couple minuets to turn back on. i have run mine totally dead and it will not power up untill it has charged for at least three to five plus minuets. although it will light up about three seconds after the charger is pluged in and even show the battery pic and charging. first thing you need to do is with battery back in the phone and a regular charging cable pluged in the phone other end, usb, pluged into your computer run adb or what ever you use and find out if it showes any devices at all being connected. you should be able to see this in the rds also. run rds app, then plug in phone using a rear usb port
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Click to collapse
yep, it's true.
I ran my bionic's battery dry the first day I had it. I was trippin out thinking it was broken or something.
After about 5-10 min of charging, I noticed it had a charging Icon.
I realized that I was upset over nothing.
I put it in the wall charger for the 10th time and noticed after about 10 minutes that it lit up with the boot screen, then the battery icon, which showed 0 percent... then it died. So it does look to be the battery. That's good news, I guess. Should I try to get a replacement from VZW, or spare the cross-exam about rooting and fork out the cash for a new battery?
If you want to spare yourself of the cross exam about root, get a new extended battery. Or if you firmly believe that the battery was defective to begin with, then stand your ground and ask that you be given a new one.
You should be fine taking it in. I would do what has been stated and just get a new battery because if it isn't that then it is a hardware issue and that isn't the roots fault anyways.
Also as a kind of FYI thing, Verizon does not do in store warranty replacements anymore(an exception being if you're within the 14day WFG period and the phone is ruled DOA). VZW, in store, does 5 day(overnight if you have insurance) shipping for free. If you want it sooner, you pay the shipping cost. Further, warranty replacement phones do not come with a new battery. They use the old phone's battery.
Where I'm going with this is always start with the battery in situations like this. That can be warrantied in store on the spot. Also make sure you're going to a corporate location.
Sent from my DROID BIONIC using Tapatalk
Like most cell phone batteries, they aren't designed to be completely drained.
I recommend charging it full, waiting tell it gets to about 10%, then charge it fully one more time.
After that charge, your battery should last you all day.
No need to waste money on an extend battery.
Sent from my DROID BIONIC using xda premium
Don't worry, you're not the first to have a dead phone. I had to go get a new one after three days.
Couldn't get booted past Motorola splash through any method, and an unlocked bootloader may have helped. But, in the past, and Verizon was happy to hand over a new one.
Wish I had more useful information, but I don't. So, good luck on getting your beast tamed.
Sent from my DROID BIONIC using xda premium
Update...
Went to the VZW store at 9... tech swapped out the battery for a new one. NO GOOD. Nothing.
Probably a good thing, as this way they couldn't void the warranty when they discovered it was rooted
Replaced the phone (17 days after purchase; had to get the mgr to approve a swap)..
Restoring apps as we speak..
Makes one wonder what's up with Motorola's QC dept.
I had an issue with my phone before and basically put it down the battery being messed up. Then I got a new battery via Amazon and left that to charge. I woke up at 4am and saw it was still charging (orange light). I put that down to initial charge. Woke up at 9am and the phone is completely dead. It won't turn on at all. Can't get any signs of life from it. What is going on? HELP?!
CM 7.2 RC3
Is it possible the problem is down to the micro usb port and is there any way to confirm this?
You'll need an external charger to charge your battery to test the problem.
Also if it is the USB port its easy to fix. 6 screws to remove than you can buy a new port and install it yourself it attaches via ribbon cable.
sent from app
itsbeertimenow said:
You'll need an external charger to charge your battery to test the problem.
Also if it is the USB port its easy to fix. 6 screws to remove than you can buy a new port and install it yourself it attaches via ribbon cable.
sent from app
Click to expand...
Click to collapse
Would you by any chance happen to know of the name/model of an external charger. A quick browse and all I seem to be able to find is portable ones.
I had a similar issue, does the back of the phone feel very hot when it's charching and being used?
With me, the mainboard was fried, and was pulling too high a voltage from the battery, which ruined it.
sabret00the said:
Would you by any chance happen to know of the name/model of an external charger. A quick browse and all I seem to be able to find is portable ones.
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Click to collapse
Not too sure, your probably going to have to use eBay or a Chinese distribution cell phone site.
sent from app
Ichabond said:
I had a similar issue, does the back of the phone feel very hot when it's charching and being used?
With me, the mainboard was fried, and was pulling too high a voltage from the battery, which ruined it.
Click to expand...
Click to collapse
Nope, not getting any heat or anything when charging for that matter. Other than the flashing orange light on occasion.
itsbeertimenow said:
Not too sure, your probably going to have to use eBay or a Chinese distribution cell phone site.
sent from app
Click to expand...
Click to collapse
Thanks, have found a couple. Probably worth a try. I think I'll grab one. Probably S-On and attempt to send it off, if not, I'll just replace the micro USB port myself.
Hi last night I went to plug in my bionic to same plug as always; same cable that came with the phone; and it sparked, burnt my hand, and smoke was coming from phone. Smelt the smell of burnt electronics. It turned on this morning though should i get it replaced? or what should i do? Thanks in advance.
Onestoptekshop said:
Hi last night I went to plug in my bionic to same plug as always; same cable that came with the phone; and it sparked, burnt my hand, and smoke was coming from phone. Smelt the smell of burnt electronics. It turned on this morning though should i get it replaced? or what should i do? Thanks in advance.
Click to expand...
Click to collapse
you say it turned on, does that mean its functioning properly? try replacing the charger, maybe it just shorted out
hugh a said:
you say it turned on, does that mean its functioning properly? try replacing the charger, maybe it just shorted out
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Click to collapse
Cant get data to engage at all and hardly any cell signal. It powers on and can use apps they connect to internet like Pandora but cant search Google or receive Google voice calls/text some times make out bound calls cant receive any incoming.
At first they went going to help me out at Verizon. Then i got on with the district manager and they are giving me a note 3 and a nexus 7 both with otter box cases, for note 3 also car dock and extended battery. :victory:
Also here is a image of my burnt fingers from this ordeal.
Onestoptekshop said:
Cant get data to engage at all and hardly any cell signal. It powers on and can use apps they connect to internet like Pandora but cant search Google or receive Google voice calls/text some times make out bound calls cant receive any incoming.
At first they went going to help me out at Verizon. Then i got on with the district manager and they are giving me a note 3 and a nexus 7 both with otter box cases, for note 3 also car dock and extended battery. :victory:
Also here is a image of my burnt fingers from this ordeal.
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Click to collapse
good for you,donate the burnt one to someone that can use the parts:good:
hugh a said:
good for you,donate the burnt one to someone that can use the parts:good:
Click to expand...
Click to collapse
Thanks; actually i do training for ex-cons teach them I.T. skills, so i'll let one of them fix it and have it.:highfive:
So is the charger working right?
larski156 said:
So is the charger working right?
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Yes charger is fine on other phones it was thee bionic that little pice of plastic with usb connector snapped causing a short
Surprised that 1 amp @ 5V can create that kind of heat that quickly! Danger danger will Robinson
larski156 said:
Surprised that 1 amp @ 5V can create that kind of heat that quickly! Danger danger will Robinson
Click to expand...
Click to collapse
I was also but part of it was my hand getting stuck holding it due to prior nerve damage in my hand. I was using a 2.1 amp charger that came with phone.
Something that has been bugging me since I got this phone, is that neither the charger that came with it, nor the Verizon car charger they sold me, plug fully into the device.
Is anyone else's like this? Or did I get a factory defect?
a.demarco said:
Something that has been bugging me since I got this phone, is that neither the charger that came with it, nor the Verizon car charger they sold me, plug fully into the device.
Is anyone else's like this? Or did I get a factory defect?
Click to expand...
Click to collapse
Might need to see photos to understand what you're talking about, but I've never seen a Micro USB (Or Mini USB for that matter) Plug fully into anything.
This is fully inserted:
For a comparison, here is the same charger plugged into my old S4:
lol.. seriously? does it charge? if yes, does it really matter to you how much it goes in? why? just so you know, its about the same on my n6. maybe mine goes in a tiny bit more..
simms22 said:
lol.. seriously? does it charge? if yes, does it really matter to you how much it goes in? why? just so you know, its about the same on my n6. maybe mine goes in a tiny bit more..
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Click to collapse
Yes, seriously.
Once I plug it in, I cannot touch or move the phone. If I do, the charger pops out. In the car, any bump/pothole/hard turn/whatever, will cause the charger to pop out. And it is extremely annoying.
a.demarco said:
Yes, seriously.
Once I plug it in, I cannot touch or move the phone. If I do, the charger pops out. In the car, any bump/pothole/hard turn/whatever, will cause the charger to pop out. And it is extremely annoying.
Click to expand...
Click to collapse
same with mine. when a chord is brand new, itll hold for two weeks or so, but eventually it starts popping out. i do have chords that hold better than others, but itll still happen. it used to bug me, but doesnt anymore, at all. it just seems as something wears down with time. but, it never did go into the phone all the way, but used to hold well regardless. honestly, i don't think that those two affects are related.
Oh well, guess I just have to deal with it.
Mine goes in to the same level, but is fairly secure unless I'm using a questionable USB cable.
Sent from my Nexus 6
Yeah, see mine are not secure at all. Even when they were new, they would pop out very easily. And they are both good quality chargers, so I don't know what the problem is