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So we were out for one of my friend's birthdays last night. It was the end of the night and we were about to drive one of my other buddies home who had gotten pretty drunk. I had pulled out my phone to check GPS on where the car was. Suddenly the drunk friend raises his hands and tries to give me a hug and slaps the phone out of my hands. 7 day old phone is now broken :'(
I usually go naked with my phones because I'm not accident prone. I guess I didn't take into consideration the hazards of other people. Any advise on replacement?
No moto care for accidents?
Man mine broke the other day too. I've been making sure that everyone knows how fragile this phone is. A fall like the one mine took should not have broken the phone like it did.
Scenarios like this is why I purchased moto care. You never know when crap will happen.
Do you have insurance through your carrier?
It's funny you mention Moto Care since I was actually thinking about purchasing it earlier yesterday. But yeah no I don't have any insurance.
With last years moto x my friend got his replaced twice because he cracked his screen without moto care. They allowed him to design a new one. They use to be pretty good about it, I'm not sure that if they changed things but he is not the only one I've heard of that got a replacement without cost because of a cracked screen.
Sent from my HTC One_M8 using Tapatalk
I'm in the same boat, wife claims she set it face down on a wooden end table, and when she checked on it some time later, the screen was spider webbed out. Ran naked because it seems all the decent cases are on backorder. I contacted Moto and they asked for pictures, I'll see how it goes.
Sent from my SAMSUNG-SM-G870A using Tapatalk
mustafu said:
I'm in the same boat, wife claims she set it face down on a wooden end table, and when she checked on it some time later, the screen was spider webbed out. Ran naked because it seems all the decent cases are on backorder. I contacted Moto and they asked for pictures, I'll see how it goes.
Sent from my SAMSUNG-SM-G870A using Tapatalk
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Any word on this? How did it turn out?
That really sucks OP. Sorry about that.
My SGS3 lasted 2+ years before it hurtled out of my hand and shattered sliding feet away on its face when I got into a bike accident a couple weeks back. I got stitches too.
But now I'm getting the Moto X
Terrified of it breaking, might have to consider Moto Care. That bike accident is the only accident I've ever been in and it was my own fault. Braked too hard and had my phone in one hand with Navigation running. Gotta get a bike mount for the Moto X now too actually.
prosive said:
It's funny you mention Moto Care since I was actually thinking about purchasing it earlier yesterday. But yeah no I don't have any insurance.
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Did you buy it with an American Express card? If so they offer 90 days accident protection coverage with every electronics purchase. If not, check your card, they may offer something similar.
Also consider buying Moto Care and then reporting it broken after you buy it.
fictionoid said:
Any word on this? How did it turn out?
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Motorola wouldn't do anything, no surprise there. Quoted $99 - $250 for a replacement. Wife will continue to use 2013 X until we can have that done.
Sent from my SAMSUNG-SM-G870A using Tapatalk
I was afraid of this, so I got my mother an otterbox
Advice? Your friend should buy you a new Moto X.
Sensamic said:
Advice? Your friend should buy you a new Moto X.
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Sadly but this.
Mine broken as well on Sunday night
Tried getting a replacement from Motorola but they said physical damage is not covered under warranty, only had it one week =/
Buy Moto Care
batman408 said:
Mine broken as well on Sunday night
Tried getting a replacement from Motorola but they said physical damage is not covered under warranty, only had it one week =/
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Dude just log into Motorolas website and buy Motocare ... it is available for one month after your date of purchase. Report it after you buy it (wait a week or so).
if you go bare, buy the care!
Does anyone know if Motorola will replace via OEM warranty the cracking around the USB port and the front camera thing sliding down? My Verizon Developer Edition I bought coming up a year ago has both these issues, didn't know if it was worth trying to get a warranty before I'm out. Anyone had experience for either issue?
Thanks!
Mike7143 said:
Does anyone know if Motorola will replace via OEM warranty the cracking around the USB port and the front camera thing sliding down? My Verizon Developer Edition I bought coming up a year ago has both these issues, didn't know if it was worth trying to get a warranty before I'm out. Anyone had experience for either issue?
Thanks!
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I believe they will, but aren't they offering 2014 models as the warranty replacements on the 2013's now? And if that is the case, there isn't a Dev Edition for Verizon anymore (so no unlockable bootloader).
EDIT: Never mind. it wasn't moto, it was Asurion (Verizon's insurance thing)... http://forum.xda-developers.com/moto-x/general/asurion-replacing-1st-gen-moto-x-2014-t2912883
Mike7143 said:
Does anyone know if Motorola will replace via OEM warranty the cracking around the USB port and the front camera thing sliding down? My Verizon Developer Edition I bought coming up a year ago has both these issues, didn't know if it was worth trying to get a warranty before I'm out. Anyone had experience for either issue?
Thanks!
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The 2014 pure edition is looked upon as a developer edition. My 2013 X custom had the camera issue like yours. I was told that due to availability issues with materials, I was given a custom 2014 X. Not sure how yours would be handled.
helldogg75 said:
The 2014 pure edition is looked upon as a developer edition. My 2013 X custom had the camera issue like yours. I was told that due to availability issues with materials, I was given a custom 2014 X. Not sure how yours would be handled.
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2014 Pure Edition is not on Verizon networks.
No, it is not.
Ahh. Thanks everyone. Sounds like I don't have any options unless I want a non-developer edition of the 2014 Moto X on Verizon.
Thanks!
Mike7143 said:
Ahh. Thanks everyone. Sounds like I don't have any options unless I want a non-developer edition of the 2014 Moto X on Verizon.
Thanks!
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No, I think Moto still has 2013 DE to give out... I know in a thread last week on the Motorola forums someone said they requested a warranty replacement because the 2014 Sept batch had an error that won't allow it to be unlocked with the bootloader unlock page and they sent him another 2013 XT1060 DE.
The above comment that they were being replaced with 2014 versions seems to be based on the insurance, not on the OEM warranty. I would try it, just make sure you bring up the issue ahead of time that you require an unlock able phone and that any replacement must be unlock able.
I actually got my Accidental Warranty replacements a few weeks back. Sent me a brand new DE in the sealed retail box. I'm going to hold out until they run out and try again for the 2nd Gen next time.
overthatscreen said:
I actually got my Accidental Warranty replacements a few weeks back. Sent me a brand new DE in the sealed retail box. I'm going to hold out until they run out and try again for the 2nd Gen next time.
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Try what again? Purposely damage the device and try to get a 2014 X?
Nice. ?
On purpose? I'm not like you. If it breaks, I'll just keep it till the 2 year coverage is about over before replacing it again.
overthatscreen said:
On purpose? I'm not like you. If it breaks, I'll just keep it till the 2 year coverage is about over before replacing it again.
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Lol me? Well, my bad then... Cause that's what it sounded like you meant. ?
I just got a BNIB DE 2013 to replace my 2 week old, DE that I smashed the screen on under motocare. I wasn't sure what I would get, but I received another DE. YMMV while supplies last.
sailindawg said:
I just got a BNIB DE 2013 to replace my 2 week old, DE that I smashed the screen on under motocare. I wasn't sure what I would get, but I received another DE. YMMV while supplies last.
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I was set up for a 2014 to replace my 2013 custom, but warrenty was void due to requesting bootloader unlock rather than paying 100 bucks I took a dev ed as a replacement
They treated you very nicely. They could have said, "screw, you unlocked the boot loader", but didn't.
I'm impressed with Moto. I hope they never change.
Recently i am seeing a small difference on the back on my Moto x 2014.... Phone is about 7 months old.
a very minor swelling/bulge of a sort and no i don't overcharge my phone.. ever...
So i was planning on going to the service center in my city. [Pune, India] [ Anyone in India with similar experience would be a plus ]
Anyone have any experience with this sort of thing
and
if or what solutions do the Motorola people offer if it is an actual issue [hopefully not my minor OCD]
Any help would b appreciated. :good:
Just in case anyone is following this thread.
Update: I got it checked at an Authorised Service Centre here. Yes it has a bulge which was fairly noticeable if ur looking for it. Apparently the moto guy said, all X Series i.e. meaning moto x 1st gen and 2nd gen have the back cover stuck and not a latched type back panel like Moto G, E , etc...
They will pry it open which will certainly cause a bit of damage and check the battery, also replace it if necessary. Also the motherboard will be checked apparently. Free of cost as its under moto warranty, obviously.
Reasons mentioned to me by Moto: Overheating, although I never overcharge it. So I'm clueless as to how...
I'll keep the thread updated on the issue, my device will be given to them on Monday/Tuesday for diagnostics.
Hoping for the best here :thumbup:
Sent from my XT1092 using XDA Free mobile app
A small quick update on the matter
The moto service centre has ordered "parts" and "will take time to come"
so i have not given my moto yet but will be taking it for diagnostics tomorrow to figure out whats the deal... with this bulge... :crying:
The Issue here is.... in India... the whole damn system is SLOW
sigh...
more updates to come tomorrow itself...
Well this is the final update:
I got it checked, saw with my own eyes the insides of my moto X 2014, a fine work of craftsmanship n design by moto on the inside too...
Anyway, the battery has not bulged...
The bulge present resulted only because moto X has the back panel stuck and not like a latch system like moto g or most mobiles for that matter.
So yes, to sum up, it was my paranoia
But at least now I know and if Anyone is interested or having any similar issue, u also know now :thumbup:
Have a good day XDA
Sent from my XT1092 using XDA Free mobile app
Just picked up an XT1064 (the Consumer Cellular version) and it has the traditional black back cover on it and I'm a fan of yellow and black so, I spent the past 2 hours trying to track down one of the OEM "lemon-lime" back covers for the Moto G 2nd gen model and was unsuccessful. Seems crazy that they'd just disappear from the face of the earth but whatever so...
If anyone out there happens to have an actual Motorola OEM Lemon-Lime back cover for the Moto G 2nd gen XT1064 I'd be interested in acquiring it from you given the price isn't too crazy insane or if anyone can point me in the direction of actually locating one online from a reseller that would be awesome as well. I tried dozens of online sources and got nowhere, not even eBay has it in any of a dozen countries I checked against. Not sure why they're so hard to find but I suppose they just weren't all that popular.
Yes I realize there are other companies making yellow or similar replacement back covers but I always prefer to get the OEM hardware above cheap knockoff products. I don't intend to use a case on this phone, hence me just wanting the lemon-lime factory back cover.
Admins/Mods: if this post isn't allowed then by all means delete it as required.
Thanks for any help in tracking one of these back covers down, happy holidays to all...
Hello!
I am from brazil and its fairly easy to get one of these around here.
I also have a Moto G 2014.
I can buy the cover and then ship it to you, add me in whatsapp if you're interested. +55 21 96821-8571.
Kind Regards.
I don't use WhatsApp so I guess that won't work but thanks for the offer.
br0adband said:
I don't use WhatsApp so I guess that won't work but thanks for the offer.
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Or you could u know get whatsapp? It literally takes 30 seconds lol
Already got rid of the Moto G 2nd gen, got a 3rd gen now and of course in looking for the yellow shell for this phone it's out of stock everywhere as well. I've never seen anyone using a yellow shell except me on any Moto phone and yet I can't find 'em anywhere, that's just weird.
Anyway, can't find one for the Droid Turbo 2 I have either, guess I'll just give up and live with things the way they are.
Actually I have one. Bought 2 years ago at ebay.co.uk.
Green and yellow isn't the best color. In few weeks it became dirty with a lot of dust on the inside.
So I stopped use it.
Oh, and it makes the phone bulkier than stock one.
I recently had the misfortune of taking a phone for 18 dollars with a Verizon plan, and now, find it doesn't compare to my Moto E 2nd Generation. I am looking at a new, Motorola though, and thinking the G6 might be a good phone to upgrade to.
Are there other Moto lovers that have gone from an earlier version, which they loved, to a newer version and found them as lovable??
I can read all about them, but hands on is really way better imo. So talking to others that are where I am, or, have been there with getting into a newer Moto seems the best shot, before I buy Thank you for any input/advice, Denise PS I bought a Samsung J3 V, which I do not like. I can find my way around after Samsung giving me a link to a Simulator, but I just feel better going with what I know is a good phone.
I had a Moto e4. It was a great cheap phone. But I picked up a Moto g6 play and I really like it. The regular g6 (not play) is a great phone. And it's going to receive the update to Pie shortly (some have gotten it on the soak test and leaked it.)
I say go for it. It's a good solid phone
madbat99 said:
I had a Moto e4. It was a great cheap phone. But I picked up a Moto g6 play and I really like it. The regular g6 (not play) is a great phone. And it's going to receive the update to Pie shortly (some have gotten it on the soak test and leaked it.)
I say go for it. It's a good solid phone
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Sounds good madbat, I take "play" means game play which I don't do on my phone? So I could get the non Glad to find another Moto lover because when you find a good product, stick with it I think, until they screw it up, LOL!
Can you tell me what a soak test is? Is that like Beta or something?
Thanks so much, appreciate you taking the time, Denise:good:
My last Moto phone was the Pure but I did pick up a new G6 two days ago from Verizon for $10 a month as a back up. It's a solid phone with great battery life and a decent camera. I'm really pleased with it actually but if I were to do it again I would go for the Moto Z3 for the same price and better specs. I think if I did that I would be using it as my main phone and not bothering with another. I was only able to go through BestBuy because Verizon was closed and I needed a phone that day and was only offered the G6 for that price. Either way this is a great phone for the price and lives up to the typical Moto experience. I don't think you can go wrong with it.
Misterxtc said:
My last Moto phone was the Pure but I did pick up a new G6 two days ago from Verizon for $10 a month as a back up. It's a solid phone with great battery life and a decent camera. I'm really pleased with it actually but if I were to do it again I would go for the Moto Z3 for the same price and better specs. I think if I did that I would be using it as my main phone and not bothering with another. I was only able to go through BestBuy because Verizon was closed and I needed a phone that day and was only offered the G6 for that price. Either way this is a great phone for the price and lives up to the typical Moto experience. I don't think you can go wrong with it.
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This is great! I wondered about the Moto Z3 but that's the one that has mods, which I probably would never use. I guess you have to purchase them of course. But I like the idea of Verizon having the same, monthly payments. Is that a 0% APR for 24 months?
Again, I am so glad to talk to Moto lovers, or definite likers, lol This Samsung has a heat problem, but since I put the case on I don't know really, and I haven't talked on it that long, yet, since the case. It doesn't overheat, but it's uncomfy for sure. My Moto E I'm keeping no matter what, for a back up.
I'll look a bit more into the Z3, but I'm not usually the type that tries get the latest of things. More the type that stick with anything that is still working satisfactorily
Thank you much, getting some much welcome replies here Denise
denise1952 said:
Sounds good madbat, I take "play" means game play which I don't do on my phone? So I could get the non Glad to find another Moto lover because when you find a good product, stick with it I think, until they screw it up, LOL!
Can you tell me what a soak test is? Is that like Beta or something?
Thanks so much, appreciate you taking the time, Denise:good:
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No "play" is the Google play edition. Slightly cheaper basically.
Yes, soak test is the beta program. Some people in it got the beta update and posted it. So it's definitely getting pie.
I've never used Verizon, I like to make a couple system level changes. So Verizon iron locked bootloaders are out for me. But even straight stock, Moto devices are solid performers. G6 included.
Thanks again MB, it looks like I'll get the Z3 instead because they are running a deal that brings the monthly amount of the Z3 down to the same amount as the G6. I might as well go for it. As far as I'm concerned, you are right on with your comment of Moto's are just solid performers. I've had 2 now, and this upcoming will be my 3rd
Thanks again, Denise
madbat99 said:
No "play" is the Google play edition. Slightly cheaper basically.
Yes, soak test is the beta program. Some people in it got the beta update and posted it. So it's definitely getting pie.
I've never used Verizon, I like to make a couple system level changes. So Verizon iron locked bootloaders are out for me. But even straight stock, Moto devices are solid performers. G6 included.
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Ok, I had to check, but mine will just be a Moto Z3, pretty sure. Because that's what Verizon is providing for me and I don't think Verizon sells the Z3 Play. Also, I am hoping I can update to the Pie, because I really like pie, lol!! I think it's pretty amazing per the video I am watching, I can hardly wait to get it
denise1952 said:
Ok, I had to check, but mine will just be a Moto Z3, pretty sure. Because that's what Verizon is providing for me and I don't think Verizon sells the Z3 Play. Also, I am hoping I can update to the Pie, because I really like pie, lol!! I think it's pretty amazing per the video I am watching, I can hardly wait to get it
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Glad to hear you decided on the Z3. I don't think you will regret it.
I feel pretty good about my decision after reading and watching a couple of videos and especially from hearing person to person from you guys thank you so much!
Hey all, thought I'd let you know I ran into all kinds of hassals with Verizon because I bought the Samsung through Walmart. Long story short, I just exchanged the Samsung for what they had in a Motorola (at Walmart) which was a G6. I really like it, and feel so much better "driving" a Motorola, LOL!!
But seriously, I am glad I got so much feedback on the G6s because I was all excited about the Z3 at the same price. I still don't know they knocked off $100 dollars of the cost on the G6, but I didn't question it. It might have been because of the wrong info from the Verizon store, and also, with the online chat, and customer service phone-calls. Walmart store here, does not stock the Z3s.