Database Develop

3rd times a charm? I hope.

Bought a N7 two days ago, got home and charged it and it had a defect, not from the factory, but from Walmart. The screen had some damage towards the top like too much pressure had been applied there. It didn't go away and I exchanged it for another. I took that one home and started it up and the LCD panel on it was shattered, not the outer glass. They both had slight screen lift but that didn't bother me as I believe it could be fixed. Also they were both C70's. It's just got me discouraged and pretty mad. Both boxes were damaged somewhat so that's why I think its Walmarts fault. But anyway I'll replace this one this week sometime and report back.
Sent from my SGT 10.1 ICS

leviwhite9 said:
Bought a N7 two days ago, got home and charged it and it had a defect, not from the factory, but from Walmart. The screen had some damage towards the top like too much pressure had been applied there. It didn't go away and I exchanged it for another. I took that one home and started it up and the LCD panel on it was shattered, not the outer glass. They both had slight screen lift but that didn't bother me as I believe it could be fixed. Also they were both C70's. It's just got me discouraged and pretty mad. Both boxes were damaged somewhat so that's why I think its Walmarts fault. But anyway I'll replace this one this week sometime and report back.
Sent from my SGT 10.1 ICS
Click to expand...
Click to collapse
Yeahhhh that definitely sounds like a Wal-Mart issue there... especially considering the damaged boxes and all. Do you have pictures of the boxes? I'm curious as to what condition they were in that they A) thought it was okay to put on the shelf and B) thought they were decent enough to not even warrant opening the box to make sure... unless it's somehow against Wal-Mart policy to open items to verify they're okay? (wouldn't be entirely surprising now that I think about it)
There's not much room to play for the Nexus 7 inside the factory box. They're pretty clean cut with minimal wasted/open space. Any semi decent hits it would take, especially on the top portion, might be substantially detrimental to the tablet itself.

I did 5 exchanges at various Walmarts and they were all C8O's. I was stubborn and looking for one without and screen separation. I gave up on that mission and realize they all gonna be coming with slight screen separation. But I did manage to find 2 with minor issues. I would avoid the C7O build. Only reason being its a older build.
Sent from my SPH-L710 using xda premium

[/COLOR]Although am praying at the same time coz i too ordered the nexus 7.. but its from Dubai as i stay in qatar..if thats defective you can say am royally screwed
Sent from my GT-I9100 using xda app-developers app

JaSauders said:
Yeahhhh that definitely sounds like a Wal-Mart issue there... especially considering the damaged boxes and all. Do you have pictures of the boxes? I'm curious as to what condition they were in that they A) thought it was okay to put on the shelf and B) thought they were decent enough to not even warrant opening the box to make sure... unless it's somehow against Wal-Mart policy to open items to verify they're okay? (wouldn't be entirely surprising now that I think about it)
There's not much room to play for the Nexus 7 inside the factory box. They're pretty clean cut with minimal wasted/open space. Any semi decent hits it would take, especially on the top portion, might be substantially detrimental to the tablet itself.
Click to expand...
Click to collapse
Yeah, I blame Walmart. I don't have pics of the box but i do of the devices (Cant post now tho) The boxes were mainly damaged on the back and sides. I'll post pics later tonight hopefully.

shook187 said:
I did 5 exchanges at various Walmarts and they were all C8O's. I was stubborn and looking for one without and screen separation. I gave up on that mission and realize they all gonna be coming with slight screen separation. But I did manage to find 2 with minor issues. I would avoid the C7O build. Only reason being its a older build.
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
I'm hoping they get some C90's soon as I took the last two they had. The screen separation doesn't bother me a lot if its miniscule.

hooligan007 said:
Cool story brooaa
Alwaya wanted to say cool story brooaaaa...
Sent from my GT-I9100 using xda app-developers app
---------- Post added at 02:34 PM ---------- Previous post was at 02:32 PM ----------
Although am praying at the same time coz i too ordered the nexus 7.. but its from Dubai as i stay in qatar..if thats defective you can say am royally screwed
Sent from my GT-I9100 using xda app-developers app
Click to expand...
Click to collapse
Not to try and be rude but I'm so glad I live in the U.S.

Pics finally!
So heres the first N7 with slight, useable damage. http://db.tt/6IjqNLFk that one was useable but not desirable. My next nexus 7, http://db.tt/zmJtkAaN was not in any way useable, the LCD and touch was broken. Here's the box of #2 http://db.tt/7eIhS4TZ http://db.tt/IYtNHeDp http://db.tt/nboEqNKa http://db.tt/j6b6XMjI There's the pics, they aren't the best but maybe they'll work, also sorry about the grammar and punctuation, I'm in a hurry.

JaSauders said:
Yeahhhh that definitely sounds like a Wal-Mart issue there... especially considering the damaged boxes and all. Do you have pictures of the boxes? I'm curious as to what condition they were in that they A) thought it was okay to put on the shelf and B) thought they were decent enough to not even warrant opening the box to make sure... unless it's somehow against Wal-Mart policy to open items to verify they're okay? (wouldn't be entirely surprising now that I think about it)
There's not much room to play for the Nexus 7 inside the factory box. They're pretty clean cut with minimal wasted/open space. Any semi decent hits it would take, especially on the top portion, might be substantially detrimental to the tablet itself.
Click to expand...
Click to collapse
I've got a few pics up now.

Good luck with #3! It took me 7! (C6,C7,C7,C7,C8,C8, and now C8..you can see how messed up my account page is now LOL) to get one I was happy with, defect free. I've seen it all now, defective batteries, dead pixels, dust under the screen, screen separation on the left. All of mine have been from Gamestop.
Also you might want to give this thread a look, if you ever need to use VIP for an RMA it's actually an "O" as shook wrote it, not a zero :good:

NeoMagus said:
Good luck with #3! It took me 7! (C6,C7,C7,C7,C8,C8, and now C8..you can see how messed up my account page is now LOL) to get one I was happy with, defect free. I've seen it all now, defective batteries, dead pixels, dust under the screen, screen separation on the left. All of mine have been from Gamestop.
Also you might want to give this thread a look, if you ever need to use VIP for an RMA it's actually an "O" as shook wrote it, not a zero :good:
Click to expand...
Click to collapse
Thanks. I should have a new one Friday. Wow, that really sucks.

Just an update.
Returned my N7 and got another. It's a C80, so far no problems other than minor screen lift. Will update after a few days.

It's a sad day today for my Nexus...

So today I am just chillin, and pull out my phone from my pocket and I didnt really grip it hard and just falls from my hands... I swear when it dropped it felt that it was falling in slow motion. And out of all the places it could fall, it falls at an angle and then on the screen.
I picked it up and I see the top of the screen has a crack from one side to the other, and another crack on the bottom right corner. And it gets worse, when I turned on the screen the touch doesnt work at all so basically my whole screen is messed up.
Found a website that sells the screen already glued with the frame and a battery so all its missing is the motherboard and internal stuff.
Buttt its $170 so yea gotta wait till next week when I get payed.
I would post pics but dont have 10 posts so yea, it really sucks I've had the phone for about a month and I always protected it. :crying::crying::crying:

Sorry to hear that but I've read that LG will repair your screen for less than that.
Sent from my Nexus 4 using xda premium

hmmm..... But isn't LG already being super slow to produce the device itself, would probably take them a month to do it and I kinda need a phone

Asking them to give you a price and time estimate cannot hurt. Additionally, the limiting step of production is more likely everything that goes on that motherboard, not the touch screen.

xXx_S13 said:
So today I am just chillin, and pull out my phone from my pocket and I didnt really grip it hard and just falls from my hands... I swear when it dropped it felt that it was falling in slow motion. And out of all the places it could fall, it falls at an angle and then on the screen.
I picked it up and I see the top of the screen has a crack from one side to the other, and another crack on the bottom right corner. And it gets worse, when I turned on the screen the touch doesnt work at all so basically my whole screen is messed up.
Found a website that sells the screen already glued with the frame and a battery so all its missing is the motherboard and internal stuff.
Buttt its $170 so yea gotta wait till next week when I get payed.
I would post pics but dont have 10 posts so yea, it really sucks I've had the phone for about a month and I always protected it. :crying::crying::crying:
Click to expand...
Click to collapse
sorry bro. hope you get it fixed and working again soon. did you have a case on the phone? just curious to know how fragile it is.

Wooohh...... Hahahaha
Sent from my HTC Explorer A310e using xda premium

Damn man, that sucks. The first time my Nexus was dropped was from my friend being careless... So because of that, I made it so that no one except me can use my phone. I hated my friend for doing that because it was the first hour I had my phone...
But for the screen fix, try to see if you can find a lower price. Doesn't hurt to continue searching the web.

ru5l4n12 said:
Wooohh...... Hahahaha
Sent from my HTC Explorer A310e using xda premium
Click to expand...
Click to collapse
Your a bit of a kn×b aren't you
Sent from my GT-I9300 using Xparent ICS Tapatalk 2

xXx_S13 said:
hmmm..... But isn't LG already being super slow to produce the device itself, would probably take them a month to do it and I kinda need a phone
Click to expand...
Click to collapse
I heard it was 7-10 days after they receive it including return shipping.
Sent Using Tapatalk 2

Damn ....that sucks
Sent from my Nexus 4 using Tapatalk 2

I know how it feel bro. First scratch on beautiful screen. Crying in a corner

And that's why I have a case.
Sent from my Nexus 4 using Tapatalk 2

Harry Pothead said:
Asking them to give you a price and time estimate cannot hurt. Additionally, the limiting step of production is more likely everything that goes on that motherboard, not the touch screen.
Click to expand...
Click to collapse
LG will not give you a quote. They will only say, "We cannot give you a quote without you sending it in. Please send the phone in to us, with you being responsible for shipping, and then once we've had a chance to look at it, we will let you know the cost of the repair."
Even after I pushed saying how about the front lcd and digitizer, they still wouldn't give me an estimate.

Sam Thing happened to me.. just 1 crack but half the touchscreen doesnt work.. i've seen plenty of ppl with cracked iphones whose touch still works.. called lg and they told me the same thing. Don't know if its worth wasting money on shipping just to find out they charge more for repair.. kind of a risk. Did you ever end up getting it fixed?

So was it worth not having a case?

Life is like a pubic hair on a toilet seat. You're gonna get pissed off sometimes.
Sent from my Nexus 7 using xda premium

vikramkhalsa said:
Sam Thing happened to me.. just 1 crack but half the touchscreen doesnt work.. i've seen plenty of ppl with cracked iphones whose touch still works.. called lg and they told me the same thing. Don't know if its worth wasting money on shipping just to find out they charge more for repair.. kind of a risk. Did you ever end up getting it fixed?
Click to expand...
Click to collapse
In US is something like $140...in UK I will let you know on Friday when I receive the quote

That really sucks... Something about these new phones, in particular the ones with the new touch sensor in glass or whatever they call it. The touch response is gone on a crack. I recall my first Droid had two cracks across the entire face and it worked flawlessly... I think I'd rather have that 1mm gap in the display/glass then have to replace it due to a simple crack.
Sent from my Nexus 7 using Tapatalk HD

Ouch that really does suck
Hope you get it fixed pretty soon

knock on wood, i hope i don't drop it, i have butter fingers too, i did let it slip once but i had the usb cable in it still and it only fell like 2 foot on soft wooden floor, if you drop it from your pocket( 4ft >) and it hits hard floor like cement, its a goner i think!

[Help] Drop phone in Redbull and Vodka

Well like the title says I got drunk and had the phone on my lap with no case and the cup was in between my legs and I leaned over like a drunk ass forgetting my phone was in my lap then splash.
I know that there are other treads in other forums about this but since our phones are inseparable so we cant remove the battery I have no idea what to do! i put it in rice for like 3 days in my car and now what i plug it in my charging light just blinks and it never turns on. I know that light means there is a charging error but does anyone know if there is any way to fix it without having to take it apart? or sending it back to sprint?
I know its not the water that ruins the silicon but that its the electricity from the battery so im wondering if I fried my charging port or even worse my board?
thanks in advance.

.:[K]!nG_D:. said:
Well like the title says I got drunk and had the phone on my lap with no case and the cup was in between my legs and I leaned over like a drunk ass forgetting my phone was in my lap then splash.
I know that there are other treads in other forums about this but since our phones are inseparable so we cant remove the battery I have no idea what to do! i put it in rice for like 3 days in my car and now what i plug it in my charging light just blinks and it never turns on. I know that light means there is a charging error but does anyone know if there is any way to fix it without having to take it apart? or sending it back to sprint?
I know its not the water that ruins the silicon but that its the electricity from the battery so im wondering if I fried my charging port or even worse my board?
thanks in advance.
Click to expand...
Click to collapse
Nope, if it won't charge it's dead. The phone is basically impossible to take apart without damaging the shell, most insurance companies won't cover water damage, and even if the rice trick had worked it never works for all that long.
Maybe that is a sign you should drink less?

I did the same thing (with beer) at a pens game and my ol HTC hero but rice saved it. That's actually how I discovered xda and rooting. But I digress... Sorry, sounds like it's toast.
Sent from my aluminum T.A.R.D.I.S using taptalk 4 beta

I feel your pain. I was at a party as well when my drunk ass left my phone on a table and beer spilled beer all over my one. My phone immediately started bootlooping. The sad part was that I was so drunk, I hadn't even realized what had happened. I thought what the hell is wrong with my phone? Oh well, I'll fix it tomorrow when I'm sober. The whole night the thing kept bootlooping until it was dead. The next morning I wake up, hung over mind you, I pick up my phone and look at my tpu case and realize there is some liquid in my case. That's when i realized the reality of what occurred last night. Beer had spilled all over my phone!! I let it dry for over a week but I am certain that I have a bootlooping paper weight in my hands now. When i plug it in to charge, it turns on, goes to the htc screen and then shuts back down again. The same bootlooping pattern that occurred the night of the spill. It seems as though the phone wants to charge but cant hold enough juice because Of the constant bootlooping. The sad part is aesthetically, my phone is in perfect condition. I look at it and think to myself, what a waste. The lesson of today for everyone is : KEEP YOUR ONE AWAY FROM ANY WATER SOURCE THAT COULD POTENTIALLY GET YOUR PHONE WET. Especially when drunk and being careless.
Sent from my EVO using Tapatalk 2

I'm seriously considering sending my one in for this treatment.
http://www.liquipel.com/technology/
If it works as well as it seems to, it would be a life saver.
Sent from my HTCONE using xda premium

Tell the ins. company you lost your phone.
Sent from my HTCONE using xda app-developers app

skeith223 said:
Tell the ins. company you lost your phone.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
And commit insurance fraud.....
Sent from my HTCONE using Tapatalk 2

propjockey said:
I'm seriously considering sending my one in for this treatment.
http://www.liquipel.com/technology/
If it works as well as it seems to, it would be a life saver.
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
Well it's not available for the Htc One......
---------- Post added at 02:37 PM ---------- Previous post was at 02:36 PM ----------
skeith223 said:
Tell the ins. company you lost your phone.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
jcwxguy said:
And commit insurance fraud.....
Sent from my HTCONE using Tapatalk 2
Click to expand...
Click to collapse
Throw your phone in a river. Problem solved. The phone would then be lost, therefore no insurance fraud.

-Cupper- said:
Well it's not available for the Htc One......
---------- Post added at 02:37 PM ---------- Previous post was at 02:36 PM ----------
Throw your phone in a river. Problem solved. The phone would then be lost, therefore no insurance fraud.
Click to expand...
Click to collapse
Pretty sure purposeful destruction and subsequent claim would be considered deception/gross misrepresentation at best.

OP. Tell me where you live, i'll come steal the phone from you. Then i'll throw it in a river for you.

-Cupper- said:
Well it's not available for the Htc One.....
Click to expand...
Click to collapse
Hmm? This should work on all devices as far as I can tell. The company sells the S3 and i5 pretreated, but that doesn't mean we can't do this to our phones.
I'm thinking for the ultimate protection:
Ballistic Aspira case
Mime Ghost screen protector
Liquipel Coating
Total cost: $25 + $25 + $60 (0.o) = $110 for a peace of mind.
It'll be pocketable but pretty much indestructible.

sauprankul said:
Hmm? This should work on all devices as far as I can tell. The company sells the S3 and i5 pretreated, but that doesn't mean we can't do this to our phones.
I'm thinking for the ultimate protection:
Ballistic Aspira case
Mime Ghost screen protector
Liquipel Coating
Total cost: $25 + $25 + $60 (0.o) = $110 for a peace of mind.
It'll be pocketable but pretty much indestructible.
Click to expand...
Click to collapse
I emailed liquipel a week ago or so and they responded with this
Hello Cooper,
Thank you for your interest in Liquipel! We will begin testing the new HTC One within the next few weeks and hope to have it approved within the next month or so. Please be assured that we will notify you as soon as the device becomes approved for treatment.
Click to expand...
Click to collapse

Try the rice method
http://cnettv.cnet.com/8301-33814_5...oad-tripping-and-torture-testing-the-htc-one/
Sent from my HTCONE using xda app-developers app

If it's still not working, try bathing it in rubbing alcohol, preferably above 90%. Pure isopropyl alcohol is non-conductive so it should clean off what's left of the vodka while not harming your phone anymore than it already is. Worth a shot
Sent from my HTCONE using Tapatalk 4 Beta

Liquid damage/lost or stolen would be the same price deductible through Asurion.
Sent from my HTC One using xda premium

pelon90005 said:
Try the rice method
http://cnettv.cnet.com/8301-33814_5...oad-tripping-and-torture-testing-the-htc-one/
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
Cnet guys turned it off ASAP.
This guy was too drunk to realize what he'd done.

sauprankul said:
Hmm? This should work on all devices as far as I can tell. The company sells the S3 and i5 pretreated, but that doesn't mean we can't do this to our phones.
I'm thinking for the ultimate protection:
Ballistic Aspira case
Mime Ghost screen protector
Liquipel Coating
Total cost: $25 + $25 + $60 (0.o) = $110 for a peace of mind.
It'll be pocketable but pretty much indestructible.
Click to expand...
Click to collapse
I'm doing this.

-Cupper- said:
I'm doing this.
Click to expand...
Click to collapse
Pictures are required.

sauprankul said:
Pictures are required.
Click to expand...
Click to collapse
hahahaha ok! I'm gonna get a new One though first I think. Theres a cluster of dead pixels right in the middle of the screen which is killing my ocd lol, and I have a huge scratch on my screen sooooooooooo

How long have u left it on the charger with the light blinking? I know if I run my phone's down to where they turn themselves off I HAVE seen the blinking light but after a while it will stop blinking and start charging.
On another note. How do the tell water damage if they can't take it apart?
Sent from my HTCONE using xda app-developers app

S-Pen loose?

Hi,
I am currently testing a few devices for my company. I have been using the Note 9 for a few weeks and even if I don't use the S-Pen often, I already have bad experiences with it.
First event was when I was standing up while on a call. Phone was in a Spigen (Neo Hybrid) case and I dropped the phone on carpet that is probably typical to many offices out there. Phone came out perfectly fine but the S-Pen partly ejected and some how broke in half (right below the logo section). Cost be 80$CDN to replace it.
Today, while attempting to put the phone in my desk drawer, it fell 2 feet into the same carpet. S-Pen partly ejected again except this time I was lucky and it didn't break.
Obviously dropping the phone twice is a problem, but I'm curious to know if others ran into the same problem. We did purchase 3 Samsung devices from Amazon sold as (New, factory unlocked) but I am suspicious as to their origin. The note 9 was fine but one of the S9s came with pre-installed software from a bank in South America. Clearly not "new from the factory".

i have dropped my phone a few times at the gym already and every single time the spen shoots out.

That makes me nervous, specially since they aren't cheap.

alher591 said:
i have dropped my phone a few times at the gym already and every single time the spen shoots out.
Click to expand...
Click to collapse
LOL. Same exact thing happened to me yesterday at the gym. Dropped it off the bench press. Didn't even know the SPen came out, until I saw it. Was SO glad I had a bright yellow SPen!!
---------- Post added at 03:54 PM ---------- Previous post was at 03:46 PM ----------
Nic2112 said:
Hi,
I am currently testing a few devices for my company. I have been using the Note 9 for a few weeks and even if I don't use the S-Pen often, I already have bad experiences with it.
First event was when I was standing up while on a call. Phone was in a Spigen (Neo Hybrid) case and I dropped the phone on carpet that is probably typical to many offices out there. Phone came out perfectly fine but the S-Pen partly ejected and some how broke in half (right below the logo section). Cost be 80$CDN to replace it.
Today, while attempting to put the phone in my desk drawer, it fell 2 feet into the same carpet. S-Pen partly ejected again except this time I was lucky and it didn't break.
Obviously dropping the phone twice is a problem, but I'm curious to know if others ran into the same problem. We did purchase 3 Samsung devices from Amazon sold as (New, factory unlocked) but I am suspicious as to their origin. The note 9 was fine but one of the S9s came with pre-installed software from a bank in South America. Clearly not "new from the factory".
Click to expand...
Click to collapse
The SPens are $30USD directly from Samsung. I know there's an exchange rate, but I don't see it increasing the price to $80CDN.
Now $30USD is still expensive for what you get.
Except for yesterday at the gym, i never had my SPen just pop out when dropped. I've dropped mine a couple times, never anything major or a long fall, as I'm usually very careful with my phones, but stuff happens. It probably just has to do with how the phone hits the ground. Just right and it will jar the pen loose. It's only held in place with tension.
I certainly would not let it keep my from buying a Note 9 or using the SPen.

Mr. Orange 645 said:
LOL. Same exact thing happened to me yesterday at the gym. Dropped it off the be changed press. Didn't even know the SPen came out, until I saw it. Was SO glad I had a bright yellow SPen!!
---------- Post added at 03:54 PM ---------- Previous post was at 03:46 PM ----------
The SPens are $30USD directly from Samsung. I know there's an exchange rate, but I don't see it increasing the price to $80CDN.
Now $30USD is still expensive for what you get.
Except for yesterday at the gym, i never had my SPen just pop out when dropped. I've dropped mine a couple times, never anything major or a long fall, as I'm usually very careful with my phones, but stuff happens. It probably just has to do with how the phone hits the ground. Just right and it will jar the pen loose. It's only held in place with tension.
I certainly would not let it keep my from buying a Note 9 or using the SPen.
Click to expand...
Click to collapse
yeah i never had this issue with my note 8. I had an even slimmer case on the note 8 too. I dont seem to have any other issue with the pen though.

Who was the seller that you bought thr S9 from?
Sent from my SM-N960U1 using Tapatalk

Mine definitely does not have that problem. I can shake and smash the bottom side against my hand and the SPen still stays in the phone..

I have seen videos of S-Pen shots out like this, when dropping it from a high height then it's normal that the pen shots out since it gives a strong knock into the phone so the magnet loses its grip on the S-Pen and it falls out. If they put a stronger magnet in the phone and S-Pen, then it would be alot harder to pull it out.

Is there a fix for this?

dhmalcolm said:
Is there a fix for this?
Click to expand...
Click to collapse
Super Glue.

dhmalcolm said:
Is there a fix for this?
Click to expand...
Click to collapse
No, since if you put a stronger magnet it may affect hardware or something. Super glue wont solve it either since then pen will be permanent stuck

Jake.S said:
No, since if you put a stronger magnet it may affect hardware or something. Super glue wont solve it either since then pen will be permanent stuck
Click to expand...
Click to collapse
The Super Glue comment was a joke.

Eagle 3 said:
The Super Glue comment was a joke.
Click to expand...
Click to collapse
You should be careful to what you joke about. Since some people are dumb enough to actually believe it and would do it. It's same when some guy on YouTube told people with iPhone 7 to drill a hole on left side to get ear phone Jack back. But when people did it, then their iPhone 7 broke.
So yeah be careful to what you say as joke.

Jake.S said:
You should be careful to what you joke about. Since some people are dumb enough to actually believe it and would do it. It's same when some guy on YouTube told people with iPhone 7 to drill a hole on left side to get ear phone Jack back. But when people did it, then their iPhone 7 broke.
So yeah be careful to what you say as joke.
Click to expand...
Click to collapse
Lul, relax. If ppl are dumb enough to do stuff like that, the only ones to blame are themselves

wax

bober10113 said:
wax
Click to expand...
Click to collapse
wax on or wax off ?
I remember the s pen shooting out my Note 8 when I dropped it I had not noticed it and stood on the Spen snapping it in half a week before I was due to trade it in for a Note 9 :crying:

pigglett said:
wax on or wax off ?
I remember the s pen shooting out my Note 8 when I dropped it I had not noticed it and stood on the Spen snapping it in half a week before I was due to trade it in for a Note 9 :crying:
Click to expand...
Click to collapse
just put a golf pen in it next time. then return it, they wont notice

Note 9 Screen Popping/Cracking Sound

Hello All,
I recently bought a brand new Note 9 from John Lewis in the UK and have had it for about 2 weeks now. It's been a great phone with one major issue: whenever I clean the screen with a microfibre cloth using a little bit of downward pressure on the screen I can hear a clear and loud popping/cracking sound. This happens when the phone is both powered on or off, the temperature of the phone makes no difference either and it happens around most of the screen surface, it doesn't seem to matter. Also when I fog the screen with my breathe I can see marks/patterns even if the screen is completely clean. I am not using a screen protector or a case. I am storing it in a pouch.
I did a little digging around online and a few others have had a similar issue too, their issues seems to be when they touch the screen (https://forum.xda-developers.com/galaxy-note-9/help/experience-popping-noise-pressing-note-t3881671). The consensus seems to be that there might be an issue with the glue/adhesive with the glue possibly being weak or loose.
I contacted John Lewis for a replacement and the second Note 9 has the exact same issue. At least one person who got a replacement got a new unit where the popping was worse and just refunded it.
Has anyone else experienced this issue?
How common is this problem?
I have a owned quite a few phones (no Samsung phones btw) and this is the first time I have encountered this before. I have tried to replicate this on friends and family members phones, who all by chance happen to not own any Samsung phones either, no popping/cracking sound again.
This might be a lot to ask, but if anyone is willing to, can you replicate what I did to see if your unit makes this same popping/cracking sound by using a microfibre cloth and rubbing it over the screen with a little downward pressure? I know it's not something a lot of people naturally do, but it would be interesting to see how common this might be.
Thanks

Yea, I've got the same issue here too. Dint bother to take it to Samsung coz I cant replicate it all the time and the last time I did the the same with a Sony phone for a similar issue, they kept my device with them for 2 days and said its alright.

is it like a sticky sound? as if it was delaminating

Or static from the cloth...
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bober10113 said:
is it like a sticky sound? as if it was delaminating
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Can't say for certain. Could be, but I don't know enough about that to confirm that. Best I can say is that if sounds like a cracking or popping sound when I rub over the screen with the cloth with a little bit of downward force.

mstrmind5 said:
Can't say for certain. Could be, but I don't know enough about that to confirm that. Best I can say is that if sounds like a cracking or popping sound when I rub over the screen with the cloth with a little bit of downward force.
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Jostian said:
Or static from the cloth...
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Defintely not static.

mstrmind5 said:
Can't say for certain. Could be, but I don't know enough about that to confirm that. Best I can say is that if sounds like a cracking or popping sound when I rub over the screen with the cloth with a little bit of downward force.
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is it worst in a very or very cold enviroment

bober10113 said:
is it worst in a very or very cold enviroment
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I'd say it's worse in a cold environment

mstrmind5 said:
I'd say it's worse in a cold environment
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lol i forgot the word 'hot'

hello guys I write from Italy, I also have this problem, look at my video, you have solved? thank you
https://youtu.be/Sy4W9KgBmZo
---------- Post added at 07:23 PM ---------- Previous post was at 07:23 PM ----------
mstrmind5 said:
Hello All,
I recently bought a brand new Note 9 from John Lewis in the UK and have had it for about 2 weeks now. It's been a great phone with one major issue: whenever I clean the screen with a microfibre cloth using a little bit of downward pressure on the screen I can hear a clear and loud popping/cracking sound. This happens when the phone is both powered on or off, the temperature of the phone makes no difference either and it happens around most of the screen surface, it doesn't seem to matter. Also when I fog the screen with my breathe I can see marks/patterns even if the screen is completely clean. I am not using a screen protector or a case. I am storing it in a pouch.
I did a little digging around online and a few others have had a similar issue too, their issues seems to be when they touch the screen (https://forum.xda-developers.com/galaxy-note-9/help/experience-popping-noise-pressing-note-t3881671). The consensus seems to be that there might be an issue with the glue/adhesive with the glue possibly being weak or loose.
I contacted John Lewis for a replacement and the second Note 9 has the exact same issue. At least one person who got a replacement got a new unit where the popping was worse and just refunded it.
Has anyone else experienced this issue?
How common is this problem?
I have a owned quite a few phones (no Samsung phones btw) and this is the first time I have encountered this before. I have tried to replicate this on friends and family members phones, who all by chance happen to not own any Samsung phones either, no popping/cracking sound again.
This might be a lot to ask, but if anyone is willing to, can you replicate what I did to see if your unit makes this same popping/cracking sound by using a microfibre cloth and rubbing it over the screen with a little downward pressure? I know it's not something a lot of people naturally do, but it would be interesting to see how common this might be.
Thanks
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https://youtu.be/Sy4W9KgBmZo

I've just purchased a Note 9 from Argos around 3 weeks ago and it has this issue , wouldn't be a problem if I didn't have OCD!

iampdutton said:
I've just purchased a Note 9 from Argos around 3 weeks ago and it has this issue , wouldn't be a problem if I didn't have OCD!
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check if it was refurbished. maybe the screen got repaired ?(not adequately)
anyways just take it back

I had the same problem when I sent my T-Mobile branded Note 9 to the Samsung repair center in Texas. They replaced the camera module because it was having trouble focusing after the software update to Pie. When it came back it had new issues and was returned. After my phone was gone for several weeks I made numerous phone calls to support requesting a replacement since this was the 2nd time I had returned the phone. One day I get an S-pen and an SD tray in the mail... no reason why, no explanation, nothing. More calls to Samsung wanting to know where my phone was or when a replacement or a refund was coming. Two days later a phone finally shows up out of the blue. It has a different IMEI so I guess it's a new phone. Everything works fine but it makes a crinkling noise when you clean the screen.. All tolled, Samsung held my phone hostage for over a month, the returned calls promised from supervisors never materialized, my phone disappeared into oblivion for weeks and I have an extra S-pen , an extra SD card tray and a Note with a crinkling screen. Worst customer support experience ever.

I've had a Note 9 since December that did this occasionally, but doesn't seem to do it any more. Hasn't affected it otherwise.

Probably Vietnamese or Chinese builds.
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All 4 of the note 9s I've had does this popping sound when you press the screen near the power button.my latest one the popping seems to have fixed itself maybe from being in a plane when I went on holiday the cabin pressure maybe ?

haircut123 said:
All 4 of the note 9s I've had does this popping sound when you press the screen near the power button.my latest one the popping seems to have fixed itself maybe from being in a plane when I went on holiday the cabin pressure maybe ?
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Is that your 12th Note 9?
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No I'm on my 5th. Mr troll

there's a difference between a troll and a bastard

bober10113 said:
there's a difference between a troll and a bastard
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He is both going though his post history lol