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AT&T Nexus One, unavailable?

The order page currently states that the AT&T compatible version is unavailable. Does state temporarily. But has this happened before?
I mistakenly ordered a T-Mobile version but actually really think something malfunctioned in the order process since I clearly clicked the AT&T model and double checked it. The receipt stated the T-Mobile version though and I caught that too late to cancel it before it shipped.
It's going back to Google now. But I am now unable to order the AT&T model. Has this happened before? How long did it take to receive more? I'm curious because they've stated they're closing the web store and I'll be disappointed if I missed out because of a crappy mistake or technical glitch.
Edit: Post on page 2 gives confirmation that they aren't gone yet but are simply out of stock.

wow, that's interesting. its certainly new, as I ordered one thursday and got it today.
Sadly, I don't know if this has happened before though... :-/
-Taylor

This really bites, because I REALLY wanted to buy one today
If anyone knows anything, please do share... I sent off a message through the contact page, so I'll see if they get back to me.
It will be really hard to get one in Canada if they stop selling it...

First I heard of it being unavalible since launch. Could be because they are hashing the inventory getting froyo on shipping phones.

AFAIK google is taking down all N1's minus ones on contract, i heard that from one of the news sites a few weeks ago. Could be wrong tho.

I ordered mine Sunday evening and got it this morning; I hope they're not taking them down yet, I'm definitely enjoying this phone. Just afraid to flash ROMs and brick my phone. >.<

Flashing roms has never bricked an android phone...

jug6ernaut said:
AFAIK google is taking down all N1's minus ones on contract, i heard that from one of the news sites a few weeks ago. Could be wrong tho.
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I really hope that isn't true... I looked on ebay, and the prices for N1's are crazy... Rogers doesn't seem to get Android phones here until they're obsolete... And I refuse to get a phone with a fruit on it...

Gwhiz2K said:
I really hope that isn't true... I looked on ebay, and the prices for N1's are crazy... Rogers doesn't seem to get Android phones here until they're obsolete... And I refuse to get a phone with a fruit on it...
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Click to collapse
It is true. But they will not be taking them down yet. They said they would run the store for a long while yet, until the Nexus One is with carriers and in stores around the world. And still they said they would keep it up a while after even that happens.
Don't worry, the store is not going away for a long time.

hey OP, could you update this when you find out if this is permanent or not?
thanks

evilkorn said:
Flashing roms has never bricked an android phone...
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Click to collapse
What he said.
Now flashing radio or SPL. That can brick your phone.

Yea, once I get solid info I'll update the original post to reflect what I find.
I still plan to order one if they become available as a development device. Was hoping for an AT&T version so I could swap sims with my iPhone and use whichever device fit my needs for the day.

I've been looking in to this as well. My girlfriend went to purchase one this evening after trying playing with mine for a few weeks and they are unavailable. I was aware Google was going to cease selling them online, but their blog post said the would first establish a presence in third-party retail outlets, then pull them from the store. Hopefully this is just a temporary shortage or something and not the end of the at&t Nexus One.
Edit: OP, I just stumbled across the answer to this on the Google Support Forums. A Google employee responded to this question saying they would have more in stock in the next few days. I'd post a link, but I'm too new lol

jmbrown32 said:
I've been looking in to this as well. My girlfriend went to purchase one this evening after trying playing with mine for a few weeks and they are unavailable. I was aware Google was going to cease selling them online, but their blog post said the would first establish a presence in third-party retail outlets, then pull them from the store. Hopefully this is just a temporary shortage or something and not the end of the at&t Nexus One.
Edit: OP, I just stumbled across the answer to this on the Google Support Forums. A Google employee responded to this question saying they would have more in stock in the next few days. I'd post a link, but I'm too new lol
Click to expand...
Click to collapse
No worries on posting a link. I'll trust you since it makes sense based on what you said. I figured it was temporary but wanted to see if this was a normal thing or not.
I'll have to pick one up as soon as they become available. Thanks for the heads up

jmbrown32 said:
I've been looking in to this as well. My girlfriend went to purchase one this evening after trying playing with mine for a few weeks and they are unavailable. I was aware Google was going to cease selling them online, but their blog post said the would first establish a presence in third-party retail outlets, then pull them from the store. Hopefully this is just a temporary shortage or something and not the end of the at&t Nexus One.
Edit: OP, I just stumbled across the answer to this on the Google Support Forums. A Google employee responded to this question saying they would have more in stock in the next few days. I'd post a link, but I'm too new lol
Click to expand...
Click to collapse
I just posted links like this for my first week
www (dot) google (dot) com

This might be link with the employee response

glad they are not gone for good yet, I need another one for me, and want one for my wife

The option appears to be back up today

Just buy one off the Bay...it's what I did. Might be a few bucks more, but whatever.

techlogik said:
Just buy one off the Bay...it's what I did. Might be a few bucks more, but whatever.
Click to expand...
Click to collapse
Bought mine last Wendnesday $500 shipped xD.

Defective Exchanges @ Gamestop

I have to say, that's one of the things I like about having an actual store to go to and deal with customer service face to face.
There's no way for them to put you on hold for 45mins to an hour, there's no waiting for the call or email that never comes, just to call back and find out there is no record of your complaint or call.
So I called my local Gamestop, the same girl that sold me my N7 was on shift. I asked her if she had any in stock for an exchange, she said "no, but let me pull it up in the computer". She tells me of 3 stores that have some in stock and asks if I need their number or address...
Since the next store was like 5 blocks away, I just drove there. They only had 1. I walk in and the sale person says "hey, hum, those aren't supposed to be sold yet, I don't think I can do the exchange until the SD of 8/7" (lol). He calls his manager, she didn't answer. He called another one on his cell, and that one told him, if I have my receipt and product, there was no problem doing the exchange.
He asks me what's wrong with it, I tell him I've randomly had a black line flash 3 times in the last week~. And although I was reluctant to exchange it after reading some of the stories behind other's defective units, as mine's was in top shape. He says yeah but if you can get a new one free, why not right? I said, yeap you're right.
So 5 mins later I walk out with my new exchange.
Now I am afraid to open and inspect it.. Heart's beating fast, I think I am gonna faint.. someone call 911..
Yeah, I really don't want to find out this one's defective.. I really, really enjoy this tablet. :silly:
-CC
P.S. Anyone know if you get the $25 credit again when registering a new unit on the same account?
EDIT: 23,618 units between serial numbers on my two units
OBSERVATIONS: This unit's back is darker than my previous one. The power and volume buttons feel more clicky, plasticy and tend to stick out more especially on the bottom. I am guessing different materials sources.

clockcycle said:
P.S. Anyone know if you get the $25 credit again when registering a new unit on the same account?
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Why would you get another $25 added to your account? There is/was a loophole where you could, but on new accounts with a different credit card on file I believe. Don't be surprised if Google closed it by now.
Sent from my Nexus 7 using Tapatalk 2

nikon120 said:
Why would you get another $25 added to your account? There is/was a loophole where you could, but on new accounts with a different credit card on file I believe. Don't be surprised if Google closed it by now.
Sent from my Nexus 7 using Tapatalk 2
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Click to collapse
So then if I active it on another account it would get the credit, but not on the same one, if I have previously already done so?
I think the loophole you mention is where you could factory reset to get your credit in case you hadn't the first time around, correct? That's not what I'm talking about. I am talking about a new sealed never been registered unit.

I went to my store about a defective exchange, they only had 1 in store and it was on reserve so the guy called around then said he'd email the supplier. When it comes in they'll call me and I can exchange it out.

clockcycle said:
So 5 mins later I walk out with my new exchange.
Now I am afraid to open and inspect it.. Heart's beating fast, I think I am gonna faint.. someone call 911..
Yeah, I really don't want to find out this one's defective.. I really, really enjoy this tablet. :silly:
-CC
P.S. Anyone know if you get the $25 credit again when registering a new unit on the same account?
Click to expand...
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OK enough drumroll... WHAT'S THE VERDICT???? Worse? Same? Better??

IPvFletch said:
OK enough drumroll... WHAT'S THE VERDICT???? Worse? Same? Better??
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Click to collapse
Just got a chance to sit with it. Initial outlook looks good, set up account, loaded up some apps. Unlocked bootloader, rooted, now applying updates. Sure wrong order, but I'm just getting her done..

Which root method you using? Toolkit v1.5.2? Glad to hear this one's HW is better. Praying mine is legit too! Should be here ~Monday..

IPvFletch said:
Which root method you using? Toolkit v1.5.2? Glad to hear this one's HW is better. Praying mine is legit too! Should be here ~Monday..
Click to expand...
Click to collapse
Originally yes, on this unit I did it manually, but basically the same exact thing the toolkit does, as it just does it for you via a script.
Honestly though, my first unit was perfect. I am not sure it was attributed to hardware, but more towards software, as it only seemed to be happening while in chrome and it might not have been google's or asus's fault. I didn't want to find out after it was too late to get an exchange.

I hear ya clockcycle.. I too have a love/hate relationship with Android... I typically love the HW and need to fix the SW.. But in the end, I'm always VERY happy...

Follow up on replacement unit. Seems a bit slower to sense/react to rotating and touch requires more pressure, less sensitive.
Sent from my grouper using Tapatalk

Funny. I bought my tablet at a GameStop and since then I have been to 5 more stores between Houston and Dallas and the only store that agreed to exchange my N7 didn't because I got to Waxahachie 20 mins after they closed. (My fault obv.)
One store refused to even though they had one in stock claiming only "That's a tablet. We can't do that. You have to contact the manufacturer."
Sent from my SGH-T959 using xda app-developers app

eawooten said:
Funny. I bought my tablet at a GameStop and since then I have been to 5 more stores between Houston and Dallas and the only store that agreed to exchange my N7 didn't because I got to Waxahachie 20 mins after they closed. (My fault obv.)
One store refused to even though they had one in stock claiming only "That's a tablet. We can't do that. You have to contact the manufacturer."
Sent from my SGH-T959 using xda app-developers app
Click to expand...
Click to collapse
They tried that as an option on me, I told them the manufacturer told me to deal with the place of purchase according to their policy and until that option is exhausted to resort to dealing with Google/ASUS warranty..
Some times some employees take returns personally, just get another rep on the phone or go in the store, FIRM but respectfully..
I ended up having to exchange this replacement as well, but really nothing wrong with the first one, 2nd one they were willing to exchange. 3rd one is just a "perfect" as the 1st and 2nd were... YMMV

clockcycle said:
Follow up on replacement unit. Seems a bit slower to sense/react to rotating and touch requires more pressure, less sensitive.
Sent from my grouper using Tapatalk
Click to expand...
Click to collapse
It really shouldn't be that different than your old unit. That's strange that touch would require more pressure.

I went back and for a replacement at the store I missed in my earlier post. It was still there a couple o days later.
Now, I'm experiencing a very slight screen lift that I could probably lay ignore, and flicker that is a reliable semi-hourly infuriation.
I think I'm going to have to exchange this for a third unit once the good serials start flowing steady.

taC nayN said:
It really shouldn't be that different than your old unit. That's strange that touch would require more pressure.
Click to expand...
Click to collapse
Unless the replacement unit was assembled in another plant and or used materials from another source. Happens often. My 3rd unit acts differently as well. It's also less sensitive. It didn't want to apply the updates, once it "did", the about still claimed I was on the original and when I checked for an update would tell me I was up to date. After applying the screen protector, this unit also did not respond to touches at all (as others have reported with their units) but both my previous units were responsive with 1-2 hour(s) of drying. Which leads me to believe touch screen was a different brand from another source, or sensitivity settings are different. Who knows..
-CC
P.S. It's ok, it works..

You are making me all nervous now, I hope mine is the right amount sensitive when it shows up tomorrow(hopefully). I didn't know they used different materials on a line of devices. Interesting.

Warranty Replacement, Brand new phone! What to ship back?

Ok so in the past I've always gotten refurb's and was instructed to just send the phone back. Well as we all know the Note 3 comes with a few accessories that are not required to be sent back "battery, backdoor, stylus".. Well I have had one replacement already and it was a refurb that came in the white box and I sent my old one back while retaining my old hardware, no biggie.. Well this time around they sent me a brand new phone (i called and *****ed about 4.4.2 and it's issues) but I'm kind of at a stalemate with the return process.. Do I keep the new battery, backdoor, charger, usb cable, and stylus and just send my old phone by itself back..? That is what the instructions say to do but that would leave me with 2 of everything, and I don't want to get billed for keeping that stuff, but I'd also like to have a backup of everything lol.. I think the instructions think I was sent a refurb but I'm just inquiring to see what others have done in this situation.. Thanks..!!

Let your conscious be your guide
Sent from my SM-N900A using Tapatalk

The same thing happened to me with my Note 1. I called and they told me to keep everything. Made my conscience feel much better.

jerrycoffman45 said:
Let your conscious be your guide
Sent from my SM-N900A using Tapatalk
Click to expand...
Click to collapse
ptgptg said:
The same thing happened to me with my Note 1. I called and they told me to keep everything. Made my conscience feel much better.
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Click to collapse
My conscience is telling me that for the hassle they should just let me keep it since it's pennys to them lol.. But I'll call anyways just because I'd hate to be billed for non compliance or something haha..

jdmsohc22 said:
My conscience is telling me that for the hassle they should just let me keep it since it's pennys to them lol.. But I'll call anyways just because I'd hate to be billed for non compliance or something haha..
Click to expand...
Click to collapse
All they want back is the phone. Send the phone. Nothing else.

jdmsohc22 said:
My conscience is telling me that for the hassle they should just let me keep it since it's pennys to them lol.. But I'll call anyways just because I'd hate to be billed for non compliance or something haha..
Click to expand...
Click to collapse
There... I helped by editing your statement. See above.
Anywayz... on a serious note, sometimes that stuff gets misplaced or lost, since they are going to move your broken phone from bench to bench. Or they may just have a box sitting with no name on it... and soon as they get yours they put your name on the box and walla, a replacement.
I used to have a conscience about this kinda stuff but I learned as I got older they have millions of the accessories and would just send you one for the heck of it, if you called and asked nicely. True story... I have done this a lot.

jdmsohc22 said:
Ok so in the past I've always gotten refurb's and was instructed to just send the phone back. Well as we all know the Note 3 comes with a few accessories that are not required to be sent back "battery, backdoor, stylus".. Well I have had one replacement already and it was a refurb that came in the white box and I sent my old one back while retaining my old hardware, no biggie.. Well this time around they sent me a brand new phone (i called and *****ed about 4.4.2 and it's issues) but I'm kind of at a stalemate with the return process.. Do I keep the new battery, backdoor, charger, usb cable, and stylus and just send my old phone by itself back..? That is what the instructions say to do but that would leave me with 2 of everything, and I don't want to get billed for keeping that stuff, but I'd also like to have a backup of everything lol.. I think the instructions think I was sent a refurb but I'm just inquiring to see what others have done in this situation.. Thanks..!!
Click to expand...
Click to collapse
Thet happened tome and they told me accesories were not required... so just send the phone.

Just send the phone. Keep the pen, battery and back cover.

Delakit said:
All they want back is the phone. Send the phone. Nothing else.
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Click to collapse
SladeZero said:
There... I helped by editing your statement. See above.
Anywayz... on a serious note, sometimes that stuff gets misplaced or lost, since they are going to move your broken phone from bench to bench. Or they may just have a box sitting with no name on it... and soon as they get yours they put your name on the box and walla, a replacement.
I used to have a conscience about this kinda stuff but I learned as I got older they have millions of the accessories and would just send you one for the heck of it, if you called and asked nicely. True story... I have done this a lot.
Click to expand...
Click to collapse
torreon901 said:
Thet happened tome and they told me accesories were not required... so just send the phone.
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Click to collapse
lacz713 said:
Just send the phone. Keep the pen, battery and back cover.
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Click to collapse
Haha sounds like they're only getting the phone back if you ask me.. I just called and asked a rep and he said they don't care about anything but the phone anyways..!! WINNING..!! Thanks guys..!

ATT S6 edge screen is scratched/swirled out of the box.

edit: Story of my process last night.
So I got my phone in the morning, and opened it up to find the screen was swirled and scratched and looked really bad in any light. Luckily my mom preordered the S6 (I have the S6 Edge) so I went over to her house to compare phones or to see if she had any scratches on hers. Her phone was absolutely perfect and was a good side by side of what my phone should have looked like. So I went into the AT&T store to activate and talk about getting a replacement or something.
I told AT&T about my concerns about the swirling and scratching and the worker that was helping me looked at it and then tried to justify it. He told me that it looked like a "geometric pattern" so clearly it wasn't from shipping and it was clearly from manufacturing. I think he was trying to comment on the concentric circling of the scratches, so I got what he was saying, but regardless of where the damage came from I felt like they should be responsible for it since they are the ones selling the phone.
Well, I asked what my options are. He told me that I couldn't activate the phone because then I wouldn't be able to return it to an AT&T store to get it replaced. He then told me that it was Samsungs problem and that I should contact their support to get it fixed, since it was a preorder he claimed the phone came straight from Samsung and not AT&T so they aren't responsible. A manager walked over to see how everything was going and when I mentioned my issues, he basically just told me that it sucked. He then walked away. On my way out I told another manager (I am assuming they were both managers. They had dress coats on that said Manager and had the AT&T logo on it.) The other manager said basically the same thing.... "Bummer." And that was it. I walked out with no options from AT&T.
I contacted Samsung and their support told me that I need to talk to AT&T about it since Samsung only manufactures the phones and AT&T sells them, so it's AT&Ts problem since they are the ones actually selling the device. So I got the official run around.
My only bet is to go back to AT&T on the 10th... which I'm supposed to be out of town, so I'm not sure what I'm going to do.
Going to try to contact AT&T today and see what they say.
Like T-Mobile people were complaining about, the screen is swirled straight out of the box. It looks really bad.
I can try and get pictures if people want. Just figured I'd get a thread started to see if anyone else has the problem.
Edit: Picture here. I'll take more tonight.
http://imgur.com/HEyLpUa

Some closeup pictures please. I was checking with someone else on other thread who received his AT&T device. No scratches on his. And maybe you should update the existing scratches thread.
yoman258 said:
Like T-Mobile people were complaining about, the screen is swirled straight out of the box. It looks really bad.
I can try and get pictures if people want. Just figured I'd get a thread started to see if anyone else has the problem.
Click to expand...
Click to collapse

Place of manufacturing? Vietnam?
Sent from my SAMSUNG-SGH-I747 using XDA Free mobile app

I tried getting a picture, but I only have my phone and it won't focus on the screen.
Um, I'm not sure the place of manufacture, I'd assume vietnam.
I went to the att store and they basically said I have to talk to samsung about it.

yoman258 said:
I tried getting a picture, but I only have my phone and it won't focus on the screen.
Um, I'm not sure the place of manufacture, I'd assume vietnam.
I went to the att store and they basically said I have to talk to samsung about it.
Click to expand...
Click to collapse
Yeah, F that. They sold you the scratched up device and now they don't want to take responsibility for it.

Welp... it continues. Guess I'll call AT&T while I'm opening mine tomorrow just to make sure I have a replacement on the way before I even have time to be disappointed lol.

gravi2 said:
Some closeup pictures please. I was checking with someone else on other thread who received his AT&T device. No scratches on his. And maybe you should update the existing scratches thread.
Click to expand...
Click to collapse
http://imgur.com/HEyLpUa
That's all I could get with just my cell phone, I will take some better pictures tonight when I get home.

Is it the same swirly pattern? I can semi see it.
Sent from my SAMSUNG-SGH-I747 using XDA Free mobile app

Jooosty said:
Is it the same swirly pattern? I can semi see it.
Sent from my SAMSUNG-SGH-I747 using XDA Free mobile app
Click to expand...
Click to collapse
It's the same exact swirl pattern that people on the T-Mobile forums are talking about. It looks like an old cars paint in the sun.

Sorry to see you have this problem. Both the phones that I've received, mine and my girlfriend's, seem to be scratch free. I tried to scrutinize with the brightest light I could find, the sun etc, but I couldn't see a blemish. The battery life is crap, but that's another story.
Hope you get this resolved.

ForgottenGuardian said:
Sorry to see you have this problem. Both the phones that I've received, mine and my girlfriend's, seem to be scratch free. I tried to scrutinize with the brightest light I could find, the sun etc, but I couldn't see a blemish. The battery life is crap, but that's another story.
Hope you get this resolved.
Click to expand...
Click to collapse
I just want to use the phone. I was so excited to use it, but I can't activate it because then AT&T apparently won't let me exchange it...
I wouldn't mind the scratches if I was allowed to use the phone until a new, scratch free one got here... but whatever. Stuck with my S4 while everyone else gets to enjoy their new stuff.

In all honesty man, I'd try another ATT store. I think they are just trying to shirk responsibility. Or call them and have them overnight you one. It is their product, their responsibility.

ForgottenGuardian said:
In all honesty man, I'd try another ATT store. I think they are just trying to shirk responsibility. Or call them and have them overnight you one. It is their product, their responsibility.
Click to expand...
Click to collapse
Yeah, talking with AT&T support now.

Is anyone getting Edge's that aren't scratched?

My 128gb Black Sapphire Edge should be here tomorrow. Think I'll be taking it to my local AT&T next to my work to unbox it so there is no discrepancies incase the display is scratched.

fsupartyboy850 said:
My 128gb Black Sapphire Edge should be here tomorrow. Think I'll be taking it to my local AT&T next to my work to unbox it so there is no discrepancies incase the display is scratched.
Click to expand...
Click to collapse
I called ATT support and they are sending me a new one out.
Sucks because I got the phone on Monday, but I probably won't get to actually use one until the end of the week. Which is fine, just excited.
However, I am going to assume this new one getting sent out is going to be scratched too.
The 128GB models have been fine I think, mostly 32GB models are scratched. Which makes me feel dumb for buying the 32GB model now... Should have just gotten the bigger version.

I used to work in an AT&T store, basically replacing the phones in store is the managers discretion and they never want that on their audit because it somehow looks bad for them, or at least that is the impression our manager gave us. So our store handled those situations the same way, we just kind of keep passing off the blame and hope it will carry the customer out of the store (no longer our problem).
The only way to get something done through AT&T is to call into support as you did, sometimes support will even notate on the account that the store has to replace the device. This kind of forces the store to do so, because there is a trail and the regional manager would get pissed when they discover the store keeps passing off issues. We had a customer do that once and our manager still refused to replace it, so the customer kept calling into support until the regional manager was notified and took a look at the account and then they see notes for weeks that the customer has attempted going into a store for help and been fighting with the store manager.

yoman258 said:
The 128GB models have been fine I think, mostly 32GB models are scratched. Which makes me feel dumb for buying the 32GB model now... Should have just gotten the bigger version.
Click to expand...
Click to collapse
How sure are you about this?
The reason I ask is that I hadn't really noticed many people posting which specific model they had that was scratched, but there could be some credibility to it, and a bit of shady dealings on Samsung's part if this is actually the case.
Should have my 128GB in a few hours here.

fsupartyboy850 said:
My 128gb Black Sapphire Edge should be here tomorrow. Think I'll be taking it to my local AT&T next to my work to unbox it so there is no discrepancies incase the display is scratched.
Click to expand...
Click to collapse
Poetique said:
How sure are you about this?
The reason I ask is that I hadn't really noticed many people posting which specific model they had that was scratched, but there could be some credibility to it, and a bit of shady dealings on Samsung's part if this is actually the case.
Should have my 128GB in a few hours here.
Click to expand...
Click to collapse
I've only seen maybe one person complain about 128GB version, everyone else with 128GB versions have been fine.
However, everyone with 32GB versions seem to be having the issue. It could be coincidence and have to do with popularity of the 32GB over the 128GB.

yoman258 said:
I called ATT support and they are sending me a new one out.
Sucks because I got the phone on Monday, but I probably won't get to actually use one until the end of the week. Which is fine, just excited.
However, I am going to assume this new one getting sent out is going to be scratched too.
The 128GB models have been fine I think, mostly 32GB models are scratched. Which makes me feel dumb for buying the 32GB model now... Should have just gotten the bigger version.
Click to expand...
Click to collapse
So exactly how'd this process go for you?
They gave me so much run around I've got half a mind to go to every AT&T store I can just to curse out random employees until I feel better.
The short of the line of crap they gave me is that the shipper (FedEx) is to blame and that a case will have to be opened with them before -anything- else occurs. This of course leaves me with no device until they and FedEx discuss whatever they need to in order to deal with this bullcrap.
What I'm going to do for now is see if I can wait until the local retail store gets their units in to just do an exchange. If that doesn't work, I don't know... maybe I'll be an ass and let my lawyer give them a call. Frankly I'm just that irritated at this point.

Auto screen rotation

Is anyone else experiencing issue with their screen not rotating to landscape? I don't know if it's me or if there's an issue with the phone itself. I noticed last night my screen wasn't rotating during video playback on Youtube or when surfing the internet.

JediMindTrixx said:
Is anyone else experiencing issue with their screen not rotating to landscape? I don't know if it's me or if there's an issue with the phone itself. I noticed last night my screen wasn't rotating during video playback on Youtube or when surfing the internet.
Click to expand...
Click to collapse
Your not alone.. There are already a few threads talking about the same issue

Brian288 said:
Your not alone.. There are already a few threads talking about the same issue
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Click to collapse
My thread HERE dealing with people edge not working was a result of a bad accelerometer. Same issues: calendar and apps not rotating. I downloaded a clinometer app and would only see the accelerometer track about 14 degrees off center and then stop as I rotated the phone.
I returned the phone this morning for a new one and all's well. 64 GB Whites are starting to sell out though. I had to drive to a BB about 30 minutes away to get a replacement.

jeff_roey said:
My thread HERE dealing with people edge not working was a result of a bad accelerometer. Same issues: calendar and apps not rotating. I downloaded a clinometer app and would only see the accelerometer track about 14 degrees off center and then stop as I rotated the phone.
I returned the phone this morning for a new one and all's well. 64 GB Whites are starting to sell out though. I had to drive to a BB about 30 minutes away to get a replacement.
Click to expand...
Click to collapse
I did the same and found out mine is doing the same thing.
Yeah, I went to Verizon yesterday and they were going to replace it and they didn't have any 64GB white edges. No one within 150 miles does. I have fourteen days to get a new one either by waiting for it to come to the store. I called VZW and they can't do it over the phone and guarantee me a new phone.
So, I will wait for a new one.

Got my replacement and everything is good to go...
You can close this thread.

I'm having the rotation issue too. I've read other places that is a software issue. Gunna have to get a replacement tomorrow.

Well after doing the run arounds with Verizon they're finally sending me a new phone. I called the local stores and there's not a single one within 60 miles that has the white 64GB Edge in stock. I was very hesitant doing it over the phone, but they said they didn't have any certified like new devices yet so that I would most likely get a new device. I did tell them though that I would send it right back if it wasn't a brand new device. Its a shame there's not a simple fix for this issue.

brholt6 said:
Well after doing the run arounds with Verizon they're finally sending me a new phone. I called the local stores and there's not a single one within 60 miles that has the white 64GB Edge in stock. I was very hesitant doing it over the phone, but they said they didn't have any certified like new devices yet so that I would most likely get a new device. I did tell them though that I would send it right back if it wasn't a brand new device. Its a shame there's not a simple fix for this issue.
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I was in the same boat. No white 64GB edge within 200 miles. I went through the same thing on the phone with Verizon. I had to explain to the CSR on the phone that it is not a warranty claim nor an insurance claim. It is an exchange and there is absolutely no reason for not getting a brand new phone.... But they wanted me to send the phone to them first and then they would send me a brand new one after receiving the bad one. Good you are getting a new one. I actually went a got a black one from the store. I had, had enough of Verizon and just wanted a properly functioning phone.

JediMindTrixx said:
I was in the same boat. No white 64GB edge within 200 miles. I went through the same thing on the phone with Verizon. I had to explain to the CSR on the phone that it is not a warranty claim nor an insurance claim. It is an exchange and there is absolutely no reason for not getting a brand new phone.... But they wanted me to send the phone to them first and then they would send me a brand new one after receiving the bad one. Good you are getting a new one. I actually went a got a black one from the store. I had, had enough of Verizon and just wanted a properly functioning phone.
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Ya, if it's not new I'll just swap it out at the store for a regular S6. At this point I'm just hoping they keep their word and it's a new device. I'm not a very patient person and with as much time as I've already put in with Verizon, it's not worth it to keep swapping phones.
How's your replacement working so far?

Gave droid-life some info on the issue and they did a write up. Hopefully it'll get some more attention and we'll get a definite answer on the cause from Samsung soon.

brholt6 said:
Ya, if it's not new I'll just swap it out at the store for a regular S6. At this point I'm just hoping they keep their word and it's a new device. I'm not a very patient person and with as much time as I've already put in with Verizon, it's not worth it to keep swapping phones.
How's your replacement working so far?
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I'm not patient either... Especially when it comes to stuff like this. You should call Verizon after you get your phone and see if they can credit your account for all the hassle. They credited me $40.
Hope it all works out for you!

JediMindTrixx said:
I'm not patient either... Especially when it comes to stuff like this. You should call Verizon after you get your phone and see if they can credit your account for all the hassle. They credited me $40.
Hope it all works out for you!
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Nice! If the same issue pops up on the new phone I'll definitely be doing that.

So far so good. I'm doing a fast charge to see if that makes it kick the bucket, then I'll add my apps again. If it goes bonkers in a few days, I'll move on to the S6. Anyways, what I wanted to post is some disappointing news (for me). It'll be hard to tell unless anyone else has this issue and can download the "Phone Info Samsung" app. My original phone that had the issue was made on 3-29-15 in China. The phone they replaced it with was also made on 3-29-15 in China. If its hardware related, surely I'm screwed.

Got my edge on launch day and was fine for one day, then wouldn't rotate. So, I replaced it. Agaij, for one day it was fine and then started to not rotate again. I wasn't going to replace it every time this happened, so I waited it out and as of yesterday, the rotation is working fine, like it just fixed itself.
Sent from my SM-G925V using XDA Free mobile app

the phone i have that is not working was made on 2015.04.02 (not sure if February or April) and also made in China. I will check when i get the new phone to find out.

I'm having the same problem. I honestly didn't even realize it until I started seeing people with the issue... Now it bothers the hell out of me. I'm going to try to get a new one from a store after work today.
Although I find it hard to believe it's a hardware issue when this many devices are seeing it. Working right out of the box and then all of a sudden it stops is pretty indicative of software in my eyes... At least that's what I'm hoping for.
Sent from my SM-G925V using XDA Free mobile app

eorsini said:
I'm having the same problem. I honestly didn't even realize it until I started seeing people with the issue... Now it bothers the hell out of me. I'm going to try to get a new one from a store after work today.
Although I find it hard to believe it's a hardware issue when this many devices are seeing it. Working right out of the box and then all of a sudden it stops is pretty indicative of software in my eyes... At least that's what I'm hoping for.
Sent from my SM-G925V using XDA Free mobile app
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If you dont mind, download the Phone Info Samsung app and share when and where your device was made. Seems like devices made in China are the majority of the ones with the issue.

brholt6 said:
If you dont mind, download the Phone Info Samsung app and share when and where your device was made. Seems like devices made in China are the majority of the ones with the issue.
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EDITED: Downloaded the wrong app. I'm an idiot.
Made in China. Manufacture date: 2015.03.29

eorsini said:
EDITED: Downloaded the wrong app. I'm an idiot.
Made in China. Manufacture date: 2015.03.29
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I'm definitely starting to guess it has something to do with the phones made in China. What sucks is the replacement phone I just got was made on 3-29-15 in China too.
Thanks for sharing your info btw!

brholt6 said:
I'm definitely starting to guess it has something to do with the phones made in China. What sucks is the replacement phone I just got was made on 3-29-15 in China too.
Thanks for sharing your info btw!
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well the next question I have is... does anyone have a phone that WASN'T made in China? I haven't seen anyone mention it was made elsewhere.