So I purchased a brand new in box Verizon note 7 from Craigslist. Phone is fully paid off, fully legit. Here is my problem. Called Samsung for the exchange, they said I HAVE to bring it to the retailer its from for an exchange. I explained to them I am tmo customer and not vz customer, and vz will not do the exchange. I was told by 4 different reps that its my problem, and there is nothing they can do. I seriously hope this f'n thing explodes and causes some harm. I will sue the living $hit out of Samsung. This is Totally unacceptable. If it were apple, they would do the exchange without a blink of an eye. I am so done with Samsung.
If it were apple they would have never acknowledged there was a problem to begin with
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Did you call a verizon store to return it?
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Furthermore, you didn't buy the device from a retailer. I'm not sure exactly how their warranty works, but Im quite certain the warranty these phones have don't transfer.
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Texus91501 said:
If it were apple they would have never acknowledged there was a problem to begin with
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Thanks for the apple bashing answer.
dtomlin said:
Did you call a verizon store to return it?
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Yes, 3 of them. They will only do an exchange if you are a customer. Samsung really asking g for a bunch of lawsuits.
I would call up Verizon corporate to see what they say. By the way, this kind of thing is exactly the risk with buying a phone branded for another carrier than your own. If anything goes wrong with it, it often becomes a pain. Unless it is an iPhone. Then Apple usually automatically takes care of that stuff anyways as long as within warranty.
I do imagine though that you will not be the only one with this sort of problem. I would think that Samsung will have to allow for exchange through them for some people.
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drmacrofish said:
I would call up Verizon corporate to see what they say. By the way, this kind of thing is exactly the risk with buying a phone branded for another carrier than your own. If anything goes wrong with it, it often becomes a pain. Unless it is an iPhone. Then Apple usually automatically takes care of that stuff anyways as long as within warranty.
I do imagine though that you will not be the only one with this sort of problem. I would think that Samsung will have to allow for exchange through them for some people.
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Under normal circumstances, yea, I understand the risks, but this is something very different. And you are correct about me being the only one with this issue. I'm sure many phones were sold this way. Samsung needs to do the right thing here.
Samsung may just not carry carrier branded versions. I am not sure of the process but is there a different place the carrier branded ones go to get all bloated up. I mean your phone may not even have an issue at all but I would see if I could find someone with VZW and ask them to place your phone on their account just for the return purposes.
I get what you are trying to do but you may have to talk to higher ups in Samsung before they budge. There CS reps are horrible
Call them and if they state again "no" you contact an attorney and start the process of suing them then have the attorney contact samsung. Get as much information as you can if you cannot afford an attorney contact the FAA and FTC you will have a bunch of paperwork, however, you will get either compensation or a case in your name on smasung.
Look - It is the law that this type of recalls is through the place of business that you purchased the product/s and for the original purchaser of product/s (product/s that are gifts are exception when gifted from original purchaser). And it is the law that warranties are for the original purchaser of product/s (product/s that are gifts are exception when gifted from original purchaser.)
There are exceptions to these laws, but in general purchasing from a place of business that you can return items is your best bet. Otherwise you are basically supporting yourself.
So let this be a learning experience and purchase your products from place of business that you will be able and can return the products in cases like recalls and other cases.
This is just a buyer of products through sites like Craigslist.org be aware.
suzook said:
So I purchased a brand new in box Verizon note 7 from Craigslist. Phone is fully paid off, fully legit. Here is my problem. Called Samsung for the exchange, they said I HAVE to bring it to the retailer its from for an exchange. I explained to them I am tmo customer and not vz customer, and vz will not do the exchange. I was told by 4 different reps that its my problem, and there is nothing they can do. I seriously hope this f'n thing explodes and causes some harm. I will sue the living $hit out of Samsung. This is Totally unacceptable. If it were apple, they would do the exchange without a blink of an eye. I am so done with Samsung.
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The us agency you want to reach out to is the U.S. Consumer Product Safety Commission. Be up front and honest with them that you purchased your device used on Craigslist. Just because you didn't buy the product from the manufacturer or cell phone carrier does not matter. You are not trying to do a warranty exchange you are trying to have a product repaired because of a defect. Similar to an automotive safety recall it does not matter where or how the vehicle is purchased the dealer is still responsible for the repair. The C.S.P.C. has been looking for a reason to get involved in this "Voluntary Recall" so they can push their boot on the throat of Samsung. They likely all have iphones!
Intub8 said:
The us agency you want to reach out to is the U.S. Consumer Product Safety Commission. Be up front and honest with them that you purchased your device used on Craigslist. Just because you didn't buy the product from the manufacturer or cell phone carrier does not matter. You are not trying to do a warranty exchange you are trying to have a product repaired because of a defect. Similar to an automotive safety recall it does not matter where or how the vehicle is purchased the dealer is still responsible for the repair. The C.S.P.C. has been looking for a reason to get involved in this "Voluntary Recall" so they can push their boot on the throat of Samsung. They likely all have iphones!
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Thanks for this. Exactly what I wanna do.
I suspect that Samsung is handling this recall much as carmakers handle them. GM doesn't do recalls directly, they use their dealer network to process them. Same here. Almost all Note 7s are carrier branded. It makes sense that the carriers do the claims.
Buying the phone outside of what's considered normal channels throws an interesting wrinkle in the scheme. The Consumer Product Safety Commission is not involved, to the chagrin of outfits like Consumer Reports. That's another wrinkle.
This is why I do not buy phones off ebay, unless they are total poss phones. If I need to buy a phone outright, I will buy it from a retailer that I know I CAN replace it with. For all samsung knows, you stole it ya know? I will suggest you return the device to ebay if you are still with in your return time frame. If you do not want to do that, reach out to the U.S. Consumer Product Safety Commission...they are finding excuses to rip samsung a new one.
douger1957 said:
I suspect that Samsung is handling this recall much as carmakers handle them. GM doesn't do recalls directly, they use their dealer network to process them. Same here. Almost all Note 7s are carrier branded. It makes sense that the carriers do the claims.
Buying the phone outside of what's considered normal channels throws an interesting wrinkle in the scheme. The Consumer Product Safety Commission is not involved, to the chagrin of outfits like Consumer Reports. That's another wrinkle.
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According to Samsung, vz will get reimbursed for ANY vz branded n7 that is collected. No receipt required. So maybe vz is to blame?
suzook said:
According to Samsung, vz will get reimbursed for ANY vz branded n7 that is collected. No receipt required. So maybe vz is to blame?
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It is yes, verizon to be blame. With the recall as a Tmobile customer, if I reach out to samsung...they will direct me to Tmobile. Tmobile is where I purchased the device from, and it is tmobile brand Note 7 I am carrying...so in a way, samsung is not directly responsible.
Things come to worst, sue verizon from here to the opposite side of continent and add samsung to the list. It is verizon brand, that means the IMEI is in their system...thus they SHOULD exchange it even if you are not their "customer".
I have two questions. 1. Have you contacted the original seller from CL to handle the exchange? This seems to me the path of least resistance and you could report him to CL as a seller with dubious customer service traits.
2. In my experience, Verizon has the worst of in store\telephone technical support for just these kind of questions. They want the issue closed asap. The quickest solution is to tell you "no". Keep asking for a manager with the threat of leaving VZ for TMobile\Sprint whatever.
T-Mobile paid off my contract with VZ when I moved there. You could probably even get T-Mobile pay you for the Note 7. They don't know it's history and they don't care.
Intub8 said:
The us agency you want to reach out to is the U.S. Consumer Product Safety Commission. Be up front and honest with them that you purchased your device used on Craigslist. Just because you didn't buy the product from the manufacturer or cell phone carrier does not matter. You are not trying to do a warranty exchange you are trying to have a product repaired because of a defect. Similar to an automotive safety recall it does not matter where or how the vehicle is purchased the dealer is still responsible for the repair. The C.S.P.C. has been looking for a reason to get involved in this "Voluntary Recall" so they can push their boot on the throat of Samsung. They likely all have iphones!
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dartinbout said:
I have two questions. 1. Have you contacted the original seller from CL to handle the exchange? This seems to me the path of least resistance and you could report him to CL as a seller with dubious customer service traits.
2. In my experience, Verizon has the worst of in store\telephone technical support for just these kind of questions. They want the issue closed asap. The quickest solution is to tell you "no". Keep asking for a manager with the threat of leaving VZ for TMobile\Sprint whatever.
T-Mobile paid off my contract with VZ when I moved there. You could probably even get T-Mobile pay you for the Note 7. They don't know it's history and they don't care.
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These two responses make the most sense. If I were to buy off of craigslist, it would be from a local person. If that local person got the phone legitimately, that's where I'd start. Have her/him go with you to set up the exchange. It makes no sense at this point to go to Verizon, at least not yet. You would think that Samsung or Verizon would have anticipated and allowed for such circumstances, but honestly I've found our public is just not that smart. That phone is a potential danger and should go back at no cost to you. Really the seller should have handed over the original receipt when he sold it to you, try that. Then I think Verizon would have less cause to turn you away.
suzook said:
According to Samsung, vz will get reimbursed for ANY vz branded n7 that is collected. No receipt required. So maybe vz is to blame?
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So why don't you try returning it to a VZW store when they actually have the replacements in stock. They may actually do right by you if you don't go into the store full of piss and vinegar. Just be cool and treat the folks in the store nice. Honey does actually work. That person knows that VZW isn't taking any kind of hit for this recall and may not give a crap how you got the phone. It's a thought.
suzook said:
Thanks for the apple bashing answer.
lol its true , run a search yourself hints iphone5
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Related
What do you think? If Samsung is unable to repair the GPS via a future software update, would you just accept it, or would demand your money back?
I would demand my money back.
It's near useless for me as it is now.
Now I'm carrying two devices. My 3GS to continue using my TomTom, do my email, read my news. But I use the SGS for Internet on the go (at home I use my iPad). Hate carrying two devices having to make one a hotspot.
Here's a thought. Go ask your retailer. You are entitled to your money back if you aren't happy with the GPS. Have you even tried yet?
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bushrat; said:
Here's a thought. Go ask your retailer. You are entitled to your money back if you aren't happy with the GPS. Have you even tried yet?
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Yes, I've tried. They want me to pay penalty for breaking the contract, and they would not accept the phone back. They would only replace it within 14 days with another new phone. After 14 days, they will only repair the phone, but not give me a new replacement. The Telco shop only acts as the middleman, and responsibility lies with Samsung to them.
Had I taken the $59 per month plan, then I could return it, no question asked within 7 days, and I only have to pay for any calls and data use. But I'm on the $49 per month plan because I wanted to commit myself to using Android by burning my own bridge. It's a mistake on hindsight. I didn't expect it to be so bad.
I feel that Samsung should work with the Telco to do exactly what Apple and ATT did, which is to allow people to back out of the contract without penalty, and have the phone returned. After all, this is a far far more seriously problem than in iPhone 4 in my mind at least.
The responsibility (under Australian law) is with the retailer, although they consult with a specialist (ie the manufacturer) to determine if there's a fault.
If the phone is faulty, and does not perform the task for which it was purchased you are entitled to a full refund of the purchase price.
www . accc . gov . au
Have faith that It will be fixed, since the phone is still in very early days.
I'm putting my trust in Samsung! Hopefully we won't get burned.
yea if you send it to the manufacturer they will 'try' to fix it, and its its hardware they obv cant anyway, then you just complain again once u get it back and im assuming they would have to give you your money back.
id just be patient and wait a few more weeks for samsung to release their firmware, or just use the JM2 which fixes it i think
Eaglesteve, surely you have consumer protection laws in Aus? The device is clearly not fit for purpose, therefore breaking the terms of your contract In the UK all major retailers will try to sell additional cover or insurance; although the consumer protection act makes them legally obligated to repair or replace electrical goods for up to 5 years after the date of purchase. My point; retailers rely heavily on consumer ignorance You didn't purchase the device directly from samsung, the store can't absolve responsibility by claiming to be a "middle man".. plus most sales assistants know jack **** about the legalities of your agreement.
Write a formal complaint to the retailers head office, send the letter via recorded delivery and state that you've been advised to provide a response period of 14 days before taking your complaint further. You don't want to look for a replacement, make it clear that it's a manufacturing fault and not specific to your device. There should be an AUS ombudsman that deals with consumer complaints (bit.ly/8Xl55G), find the correct governing body and lodge a formal complaint, they should provide a reference for your case; include it in the letter to the retailer. In the UK you would then be able to take your complaint to the small claims court, however most companies will **** bricks and fold before it reaches this stage. The bottom line is the device was sold to you for its GPS capabilities, the information provided by the retailer mislead you to into the agreement; you've signed up under false pretences, reason enough for the contract to be declared void
sensi_ said:
yea if you send it to the manufacturer they will 'try' to fix it, and its its hardware they obv cant anyway, then you just complain again once u get it back and im assuming they would have to give you your money back.
id just be patient and wait a few more weeks for samsung to release their firmware, or just use the JM2 which fixes it i think
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Im gonna flash to JM2 today, but Im getting a bit weary of the faith in Samsung.
Firstly, I'd point out that Samsung announced the phone in March. Three months perfecting the phone, and they still couldn't get the GPS sorted.
Another month later and with many firmware releases during that time, and still it doesn't look like its fixed. (though I haven't tried JM2 yet - in any event, the rumour is that it still doesn't fix onto more than 8 satellites despite seeing more, and it still doesn't lock onto anything with an SnR < 20)
Cya
Simon
yup, as far as samsung is concerned the device is already sold, they sell it on big bulks to retailers
it's the retailer duty to either give you the refund or not.
samsung will only accept RMA, or Warranty services
eaglesteve said:
I feel that Samsung should work with the Telco to do exactly what Apple and ATT did, which is to allow people to back out of the contract without penalty, and have the phone returned. After all, this is a far far more seriously problem than in iPhone 4 in my mind at least.
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IIRC (it's been a while since I bought the original iPhone), this isn't something new due to antenna gate and it's just Apple's spin machine doing what they do well. Contracts in the US telecom industry, not just on AT&T, are written in a way that this review period exists.
The only difference here is that there is a slight difference in restocking fees, where they wont be applied like they have at times in the past. This isn't really "Apple working with AT&T" as much as touting a possibility that typically exists, there are certain exceptions by carrier but one reason why AT&T isn't combating this is the same reason they were hesitant to accept Android phones, and they ultimately gimp Android phones, Apple is just $$$$ to them. Once again AT&T beat their quarterly record for profitability and they are the most profitable carrier in the US even though they are #2 in customers. Needless to say, they are at the whims of Apple, but this isn't a big compromise on either's behalf.
Amazing. So far, 1/3 of people are happy to accept faulty goods.
http://www.boygeniusreport.com/2010/07/18/samsung-captivate-now-available-from-att/
Some people here have returned it to AT&T, while I don't know it has been penalty free, I think you need to not put the onus on Samsung and need to have a better comparison in-mind.
sensi_ said:
yea if you send it to the manufacturer they will 'try' to fix it, and its its hardware they obv cant anyway, then you just complain again once u get it back and im assuming they would have to give you your money back.
id just be patient and wait a few more weeks for samsung to release their firmware, or just use the JM2 which fixes it i think
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I'm waiting for my replacement now. If the GPS still doesn't work, I might do that. As for JM2, I don't believe it do anything based on whatever limited reading I did on some of those threads.
sjdean said:
Amazing. So far, 1/3 of people are happy to accept faulty goods.
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I guess there's two main to three main things that could be at play here:
1) GPS isn't important to these people, therefore they are voting on their bias rather than from an objective viewpoint
2) GPS isn't a core functionality, therefore it's hard to say it justifies a return or that it is "faulty" as you put it
3) GPS is imprecise by nature, so users who have a strong need for it should be more informed about their purchase and the onus is on them to do their hw or lay in the bed they've made.
I am abstaining because I find the premise somewhat flawed, first of all. I think retailers and/or carriers are responsible, just like in other industries/product lines. If I buy a wireless router that doesn't perform well in, let's say it's wired performance I don't go direct to the manufacturer there. If I buy a camera that advertises 12MP but seems to produce ****ty results, I again, go to my retailer. In here, I also have a slight bias, originally being in the U.S. where we typically buy are phones through a carrier who give us a bit of extra protection because of the way contracts are set up they don't want to lose a customer totally (also part of the premise of the argument is based on a carrier logic that I don't think is applicable in this thread, but that might just be my opinion and I'm alone there).
So, I think the premise is flawed, and perhaps my logic is flawed, but I don't want to just vote "no" just because if either is flawed. However, I don't disagree with the "no" camp.
Lots of good advice from many of you. I'll have to talk to them if mynnext unit does not work. I hope it will work, since half the people polled claim that theirs are perfect.
If it does not work, I'll reason with Optus to get bout of the contract. I wonder how much of the $49 is for the phone and how much is for the data and calls. Should I simply withhold my payment, return the ozone, and pay them for actual calls and data used?
sjdean said:
Amazing. So far, 1/3 of people are happy to accept faulty goods.
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Yeah that's just the Samsung reps voting.
eaglesteve said:
Lots of good advice from many of you. I'll have to talk to them if mynnext unit does not work. I hope it will work, since half the people polled claim that theirs are perfect.
If it does not work, I'll reason with Optus to get bout of the contract. I wonder how much of the $49 is for the phone and how much is for the data and calls. Should I simply withhold my payment, return the ozone, and pay them for actual calls and data used?
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Depends on how much you paid for the phone. 24 month contract? Tmo is selling their, slightly gimped model for $500 USD, I think that's on the high end of what they might get from international suppliers, depending on how big they are even though the international version is more costly.
So, ~500USD/24~20USD/month, maybe less, if fully subsidized. Forgive me for cutting corners and not looking into your location specifically, but I figure it's better than looking for the absolute cheapest UK/Euro/Thailand location.
There is no upfront cost for the phone. Just 24 months x $49. I had offered to continue with the plan but with an alternative phone and topping up the difference in monthly fee) but they refused that.
I wasn't eligible for a upgrade so I had no problem paying for retail for my SG4. Went to a Sprint store and told the rep I wanted to by the SG4, I'm not eligible for a upgrade and had no problem paying the retail price.
He straight up told me he couldn't sell me the phone, because the store would lose money on it! I asked him to repeat that and asked to talk to the store manager and he said that policy is set by the store manager.
So I left, went to my car and called Sprint corporate. They suggested I call the store manager ask for their name and their regional manager's contact info. I did and of course that changed the store manager's tune, she said the rep was new and wasn't properly trained blah blah blah.
And sold me the phone. Thankfully I didn't get crap or have any issues activating with my Sero plan.
But it really annoys me how bad the customer service in Sprint stores have become. It appears they are too concerned about profit; activating new contracts, selling additional services, and getting you to buy over priced accessories, than actually caring about existing customers that don't fit their own needs.
BamAlmighty said:
I wasn't eligible for a upgrade so I had no problem paying for retail for my SG4. Went to a Sprint store and told the rep I wanted to by the SG4, I'm not eligible for a upgrade and had no problem paying the retail price.
He straight up told me he couldn't sell me the phone, because the store would lose money on it! I asked him to repeat that and asked to talk to the store manager and he said that policy is set by the store manager.
So I left, went to my car and called Sprint corporate. They suggested I call the store manager ask for their name and their regional manager's contact info. I did and of course that changed the store manager's tune, she said the rep was new and wasn't properly trained blah blah blah.
And sold me the phone. Thankfully I didn't crap or have any issues activating with my Sero plan.
But it really annoys me how bad the customer service in Sprint stores have become. It appears they are too concerned about profit; activating new contracts, selling additional services, and getting you to buy over priced accessories, than actually caring about existing customers that don't fit their own needs.
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How the hell are they losing money selling a device full price at a huge markup
Sent from my SPH-L720 using xda premium
I asked the store manager that and she said that while she wasn't accusing me directly, it could be shady that I was buying the phone like that and could be doing it only to return it a few days later or to try and sell it elsewhere for a profit.
The original rep's response was he couldn't make any profit on me... since he wouldn't get the same "quota" for activating a new line.
It shouldn't matter what you want to do with it. Especially if you are activating in store, your chance to make a profit drops. Plus, the Sprint version has not fallen into a shortage, and every one I've seen on craigslist is just retail cost. I'd find another store, don't give them your money
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I'm guessing that it's a commission issue driving this. Sprint makes money on contracts and selling a phone not attached to a contract probably doesn't count as a "sale" to the store.
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It would be interesting to know if this was a true Sprint owned store or one of their subcontractors that appear to be Sprint stores.
I have had this happen to me twice, once when buying the One at one sprint location and a gs4 at another location. Sprint is in the business of selling services and they use phones to accomplish that. Most of their profit is in contract sales not phone sales. I highly doubt that sprint or any other carrier for that matter is making any money by selling a phone at regular price without selling the services attached to it. Also for those that think there is a huge mark up on phones, I really don't think there is. Now there may be a huge mark up from the OEM to the carrier(The OEM's have no other way of making money other than actual phone sales) but it can't be that much if any from the carrier to the customer. The mark up would come in the form of what you pay for monthly services, thats why they can sell a phone at a loss if you sign a two year agreement.
Best Buy sells most cell phones for 150$ more outright. $599 at sprint vs $749 at best buy. Sprint probably is at a slight lost selling it at $599. I think it's kind of like Microsoft and Sony do with their XBOX and PLAYSTATION. They sell the console at a loss but make up for it in games. For Sprint it would be the service.
This happened to my girlfriend when she went to buy the htc one outright and she wasn't up for an upgrade yet. The rep told her the exact same thing that they wouldn't "profit" off that sale which makes absolutely no sense seeing as these phones are way overpriced msrp...
It's disappointing seeing how a company treats a loyal customer (she's been with them for 5 years) like that.
T-Mobile wasn't like that at all when I was under their service. Sprint should stop "training" these reps to only make profit and start teaching them to make their customers happy which will turn into profit in the end.
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grad20_09 said:
Best Buy sells most cell phones for 150$ more outright. $599 at sprint vs $749 at best buy. Sprint probably is at a slight lost selling it at $599. I think it's kind of like Microsoft and Sony do with their XBOX and PLAYSTATION. They sell the console at a loss but make up for it in games. For Sprint it would be the service.
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If you think about it what is in these devices that make them worth $600+?
You can buy a laptop that has much more powerful hardware for that price.
Sent from my SPH-L720 using Tapatalk 2
nemesis93 said:
This happened to my girlfriend when she went to buy the htc one outright and she wasn't up for an upgrade yet. The rep told her the exact same thing that they wouldn't "profit" off that sale which makes absolutely no sense seeing as these phones are way overpriced msrp...
It's disappointing seeing how a company treats a loyal customer (she's been with them for 5 years) like that.
T-Mobile wasn't like that at all when I was under their service. Sprint should stop "training" these reps to only make profit and start teaching them to make their customers happy which will turn into profit in the end.
Sent from my SPH-L720 using Tapatalk 2
---------- Post added at 03:59 AM ---------- Previous post was at 03:56 AM ----------
If you think about it what is in these devices that make them worth $600+?
You can buy a laptop that has much more powerful hardware for that price.
Sent from my SPH-L720 using Tapatalk 2
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You are paying for the size. 15.4/16inch laptops are the norm. If you go bigger you pay more. If you go smaller, you pay more. We pay for them to fit it in a smaller package, with low power consumption. In addition, this has a higher resolution than most laptops that you can buy for 750. Also has many more sensors than a laptop does.
maxnix said:
It would be interesting to know if this was a true Sprint owned store or one of their subcontractors that appear to be Sprint stores.
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It was a Sprint Corporate store.
i guess this is why it helps to know the managers in the stores. thats pretty unfortunate and i would just go find one in the classifieds. fortunately my buddys father in law is the general manager and i worked with the assistant manager for several years elsewhere so i dont get this kind of BS.
grad20_09 said:
Best Buy sells most cell phones for 150$ more outright. $599 at sprint vs $749 at best buy. Sprint probably is at a slight lost selling it at $599. I think it's kind of like Microsoft and Sony do with their XBOX and PLAYSTATION. They sell the console at a loss but make up for it in games. For Sprint it would be the service.
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While this logic is mostly true they're failing to account for the fact that not selling someone a phone outright (on their service) encourages them to look elsewhere.
Their play might not have been a "+1" on their report for sales for that day, but if it were me running the store I'd be more worried about the lost customer over the course of a year.
I had a very similar experience when buying the Nexus S 4g the day it came out. It's not a large reason but one of the reasons I left Sprint. Definitely didn't make me feel warm and fuzzy about doing business with a company.
nemesis93 said:
This happened to my girlfriend when she went to buy the htc one outright and she wasn't up for an upgrade yet. The rep told her the exact same thing that they wouldn't "profit" off that sale which makes absolutely no sense seeing as these phones are way overpriced msrp...
It's disappointing seeing how a company treats a loyal customer (she's been with them for 5 years) like that.
T-Mobile wasn't like that at all when I was under their service. Sprint should stop "training" these reps to only make profit and start teaching them to make their customers happy which will turn into profit in the end.
Sent from my SPH-L720 using Tapatalk 2
---------- Post added at 03:59 AM ---------- Previous post was at 03:56 AM ----------
If you think about it what is in these devices that make them worth $600+?
You can buy a laptop that has much more powerful hardware for that price.
Sent from my SPH-L720 using Tapatalk 2
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Click to collapse
snowmanwithahat said:
While this logic is mostly true they're failing to account for the fact that not selling someone a phone outright (on their service) encourages them to look elsewhere.
Their play might not have been a "+1" on their report for sales for that day, but if it were me running the store I'd be more worried about the lost customer over the course of a year.
I had a very similar experience when buying the Nexus S 4g the day it came out. It's not a large reason but one of the reasons I left Sprint. Definitely didn't make me feel warm and fuzzy about doing business with a company.
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I actually ran into the problem at a Best Buy, the one closest to my house. I called to see if they had them in stock, they had 9. I drove up there and first they can't touch my account because i have an EPRP account. Then, I tell them i want to buy it outright. I told them I wanted to price match Sprint outright price, they can't do it. Then I tell them fine i'll pay full price. They go and get their BBY Mobile manager and tell me they can't sell it to me because the phone is too new and they can't sell them outright until they have stable inventory, he said they only have like two white ones. I had just called minutes before going there and they had 9 black ones for Sprint.
I went up the road about 8 miles to another BBY, bought it there outright. They also said they can't price match "contract phones", however I don't think that's correct( They said it's a new policy) I bought my Note 2 and an IPhone 5 outright in November of last year and had them both price-matched.
I'm calling corporate to see what they say about the price-matching. Worst case scenario, I return it all. I've got thirty days. I think their price-matching policy might change when I attempt to return the 2 yr insurance policy and the phone together totaling right at a grand.
To make it even better, I'm going to attempt it at the first store who wouldn't sell it to me in the first place, so that they take the hit. I used to work at Best Buy, and that is not the way to treat a customer willing to buy a phone outright full price.
This seems to be the case with the sprint stores around my area as well. More interested in the "commission" rather than the actual customer service. I have to drive out of my way to a different sprint store further from where I live, because the ones in my area have gone to crap in terms of customer service.
Sent from my SPH-L720 using Tapatalk 2
BamAlmighty said:
I wasn't eligible for a upgrade so I had no problem paying for retail for my SG4. Went to a Sprint store and told the rep I wanted to by the SG4, I'm not eligible for a upgrade and had no problem paying the retail price.
He straight up told me he couldn't sell me the phone, because the store would lose money on it! I asked him to repeat that and asked to talk to the store manager and he said that policy is set by the store manager.
So I left, went to my car and called Sprint corporate. They suggested I call the store manager ask for their name and their regional manager's contact info. I did and of course that changed the store manager's tune, she said the rep was new and wasn't properly trained blah blah blah.
And sold me the phone. Thankfully I didn't get crap or have any issues activating with my Sero plan.
But it really annoys me how bad the customer service in Sprint stores have become. It appears they are too concerned about profit; activating new contracts, selling additional services, and getting you to buy over priced accessories, than actually caring about existing customers that don't fit their own needs.
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Was the store a Corp store or third party? Some of the third party stores might say that but I have never heard of a Corp store doing it. In fact when I went in to get mine I was told it was 2 days before I was due for an upgrade, I hadn't realized it. They said to upgrade before my date it would be $100. So I bought it out right, and they did not say a thing. Did not have to renew my contract.
Sent from my SPH-L720 using Xparent Cyan Tapatalk 2
I went into a corporate store this weekend hoping they would match Neweggs upgrade price (199.99) they wouldn't even consider it. Went to the Best Buy down the street and they matched it without any question.
onehitch said:
I went into a corporate store this weekend hoping they would match Neweggs upgrade price (199.99) they wouldn't even consider it. Went to the Best Buy down the street and they matched it without any question.
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Sounds like you lucked out. BB's official policy is that they do not price match "contract phones." This change in policy was done back in March. Obviously, not every store seems to be following this. Two separate local BBs correctly rejected my Newegg price match request.
Marty said:
Sounds like you lucked out. BB's official policy is that they do not price match "contract phones." This change in policy was done back in March. Obviously, not every store seems to be following this. Two separate local BBs correctly rejected my Newegg price match request.
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I actually ended up going to two different stores because the first one was out of stock, neither had a problem when I asked to match. The guy in the first store didn't know what newegg was and had to ask a manager if they matched to them.
Emailing Sprint's executive office seemed to get their attention, I missed their call, but they left a message saying they would like to talk to me about my experience.
How would any of you approach this? Is it worth asking for a credit for them jerking me around and wasting my afternoon? I am pretty much done with Sprint retail at this point. The only thing keeping me around is SERO and having useable LTE now.
I need help...my nexus 6 has background image that shows everywhere even in recovery menu
http://forum.xda-developers.com/picture.php?albumid=13117&pictureid=52567
Ex-display model I see. You'll need to get the screen replaced, as the burn-in is permanent.
If you can somehow figure out how to display that exact screen image again... then invert it and leave it bright for some days, the wear may start evening out to be less noticeable.
Given the amount of time this device likely spent on display, we're looking at months of wear leveling, at minimum here. If the OP has a warranty Motorola should fix it, but it's more likely the OP will have to pay out of pocket for repairs.
If possible the OP should return it as not fit for purpose.
Much better advice, but I suspect this was a Craiglist/Ebay sale. He'll have difficulty getting money back from the Craiglist seller, but might fare better if it was Ebay.
EDIT: To clarify, this is a US Nexus 6. Unlike the UK, where "fit for purpose" is spelled out in law, all the US has is an implied warranty of fitness for purpose, which can easily be circumvented by mentions that the item is sold "as is" or "with all faults".
Off-topic...
Once again the UK proves its superiority. QV Trump... I mean, seriously...? Have you people no shame?
Honestly, a lot of people in the US are tired of "government as usual", so they figure voting for Trump will bring about the change that they feel is so desperately needed. I'm one of those people tired of "government as usual", but I don't believe voting for any of the candidates will help. Help will only come when more drastic measures are taken.
As to the UK's superiority, I won't agree or disagree. I do know however that if I ever were to visit the UK or the continent, I will flat out lie and tell people I'm from Canada.
You'll have to be careful to say "aboot"...
Nah. I'd have to learn to say "eh" after every sentence and make sure I wore a toque.
How do people get their hands on display units?
This one even has a 'Tell Me More' button in the corner
On a serious note, if you bought it online, did the buyer not post pictures of the device in this condition or did he only take one with the display turned off?
Store demos get stolen quite frequently. This leads to some major issues.
The device was originally stolen. There's no way an AT&T store would sell this item in its present condition. The device would have been returned for credit. So how did the seller get the phone?
The IMEI is blacklisted. If the device was stolen, AT&T simply can blacklist it in less than five minutes, as they keep records of every IMEI. If the phone is blacklisted, that blacklisting persists nationwide. There are plans to have all blacklists from all carriers apply worldwide, but I'm not sure that has happened yet.
Receiving stolen property. With or without his knowledge the OP may have bought a stolen phone. Depending on what AT&T does after a demo phone is stolen, the OP could have the device confiscated by the police. Not only would he then be out of the money he spent, but would have nothing to show for it.
I've got a nagging feeling in the back of my head that we've been duped.
Strephon Alkhalikoi said:
Store demos get stolen quite frequently. This leads to some major issues.
The device was originally stolen. There's no way an AT&T store would sell this item in its present condition. The device would have been returned for credit. So how did the seller get the phone?
The IMEI is blacklisted. If the device was stolen, AT&T simply can blacklist it in less than five minutes, as they keep records of every IMEI. If the phone is blacklisted, that blacklisting persists nationwide. There are plans to have all blacklists from all carriers apply worldwide, but I'm not sure that has happened yet.
Receiving stolen property. With or without his knowledge the OP may have bought a stolen phone. Depending on what AT&T does after a demo phone is stolen, the OP could have the device confiscated by the police. Not only would he then be out of the money he spent, but would have nothing to show for it.
I've got a nagging feeling in the back of my head that we've been duped.
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My nexus 6 has the exact image.I bought it off Craig's list. I activated it at a Verizon store so I dont imagine its stolen.but yes it was a At&t phone.it doesn't bother me I real thought it was supposed to be like that....dc
Which again brings me back to wondering how in the heck someone got one of these demo phones to begin with. Did Motorola hand out devices free of charge for use as demos, or are they pulled from inventory? We'd need someone who works there to answer this.
In any event, if you have a ghost image consider a screen replacement.
Strephon Alkhalikoi said:
Which again brings me back to wondering how in the heck someone got one of these demo phones to begin with. Did Motorola hand out devices free of charge for use as demos, or are they pulled from inventory? We'd need someone who works there to answer this.
In any event, if you have a ghost image consider a screen replacement.
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I'm not to worried about the screen yet. I only paid $150 for the phone and it was already, unlocked ,rooted, and running purenexus
And it runs super fast and I have not had any issues with it..
I found this thread because I was searching to see if I could change the image to something else.....dc
Will they let us keep it and refund us and make us eligible for an upgrade, like some Verizon customers have stated?
My mother always told me (nothing in life is free) lol
Sent from my SM-N930T using Tapatalk
ronattack said:
Will they let us keep it and refund us and make us eligible for an upgrade, like some Verizon customers have stated?
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Let you keep it AND refund you? Not very likely. And since every Note 7 in the field is a litigation ticking time bomb, I doubt they'd want you to keep it either.
I've railed about T-Mobile's horrible customer service throughout this ordeal. But the fact is: T-Mobile is the middle man here. Morally speaking they hold an obligation to their customers. Legally, not so much. That said, I don't see them doing much that Samsung won't reimburse them for.
ronattack said:
Will they let us keep it and refund us and make us eligible for an upgrade, like some Verizon customers have stated?
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Verizon isn't letting you keep the phone.. they're telling you to ship it to Samsung and letting Samsung be responsible for the return of devices. If owners decide to keep it, then I'm not sure what happens after that but I'm pretty sure it won't be a free phone.
Sent from my SM-N930T using Tapatalk
shook187 said:
Verizon isn't letting you keep the phone.. they're telling you to ship it to Samsung and letting Samsung be responsible for the return of devices. If owners decide to keep it, then I'm not sure what happens after that but I'm pretty sure it won't be a free phone.
Sent from my SM-N930T using Tapatalk
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I just checked T-Mobile and Verizon's website. Their instructions are pretty much identical. Bring the phone to the store for either an exchange or refund. It's not surprising that Verizon is more ****ed up about what to do than T-Mobile is.
http://www.samsung.com/us/note7recall/
Found this out at a TMO store when the first recall happened. IF your Note 7 was "lost or stolen" you'd have to pay the $175 deductible BUT that deductible went towards the cost of the replacement phone...let that sink in for a minute. Of course your "lost or stolen" phone would be blacklisted on the Tmo Network.
This was only for the Note 7.
BTW if you damaged or damage your Note 7, you do NOT have to pay an insurance fee due to the recall. You get a Get Out Of Jail Free card with this one.
douger1957 said:
I just checked T-Mobile and Verizon's website. Their instructions are pretty much identical. Bring the phone to the store for either an exchange or refund. It's not surprising that Verizon is more ****ed up about what to do than T-Mobile is.
http://www.samsung.com/us/note7recall/
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That's old news buddy... Verizon is giving instant refunds and removing phones off customers accounts having Samsung responsible for retreating phones.
Sent from my SM-N930T using Tapatalk
shook187 said:
That's old news buddy... Verizon is giving instant refunds and removing phones off customers accounts having Samsung responsible for retreating phones.
Sent from my SM-N930T using Tapatalk
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Then maybe Verizon should update their website. I take that as their official word over whatever some flunky customer service rep says.
. Every t mobile Customer should have their EIP closed so it's a free phone yes.... o Checked my t mobile online account today and it says that I paid off my EIP. Called the customer rep and she told me I don't have any EIP. Now it's time for some rooting lol
phenixof4 said:
. Every t mobile Customer should have their EIP closed so it's a free phone yes.... o Checked my t mobile online account today and it says that I paid off my EIP. Called the customer rep and she told me I don't have any EIP. Now it's time for some rooting lol
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I already updated to the latest firmware, so rooting is out for me if I keep this phone through any eventuality. Oculus disabled the Gear VR, so I can't use that! Then there is always the small but ever present danger this phone could go up in smoke, probably at the worst possible time! What's more, Engadget says production has been 'permanently' halted, so, if true, no hope of a third 'fixed' version! Nothing else out there that I want, so, so depressing!:crying:
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RaymondPJR said:
I already updated to the latest firmware, so rooting is out for me if I keep this phone through any eventuality. Oculus disabled the Gear VR, so I can't use that! Then there is always the small but ever present danger this phone could go up in smoke, probably at the worst possible time! What's more, Engadget says production has been 'permanently' halted, so, if true, no hope of a third 'fixed' version! Nothing else out there that I want, so, so depressing!:crying:
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Then there's the chance that they'll shut your service off by the IMEI.
Wow, if this true x-mas coming early this year, I can always use tablet and still have my N3 for phone calls, my only regret is updating the phone to latest firmware (seems I can't learn this lesson, don't fix it if it ain't broke, updates are mostly not for my benefit), I wish I could root it now, more than ever. If I was rooted I could change IMEI to one of my older phones, I'm such an idiot for updating.
Nope, but I can confirm they let you keep EVERYTHING it came with. Just swapped mine for the S7edge again. They gave me the pen as a keepsake...lol, and didn't want the box or anything else.
LOL
phenixof4 said:
. Every t mobile Customer should have their EIP closed so it's a free phone yes.... o Checked my t mobile online account today and it says that I paid off my EIP. Called the customer rep and she told me I don't have any EIP. Now it's time for some rooting lol
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Not mine. It still showing up on my account.
Eip still showing up on mine too...i dont want a refund lol I want my note 7 with future updates and support. This blows. I really hate downgrading. T mobile did tell me there isn't a time frame for a return/refund. So I'm keeping it at least until the beginning of the year or given a time limit. I also heard they are releasing the s7 edge in blue coral. I make swap the note 7 out for that if we can't keep these notes for free (which I doubt)
but if the phone is lost or stolen, are they going to charge you full price for it? all those returned phones should be going to landfill and I'm not sure they will be paying for shipping back to Samsung, which could be dangerous all by itself. Also, I'm not a lawyer but if they keep charging you for the phone, they keep the sale of the phone valid and possibly liability attached to that sale. If the sale is void and you're instructed to return the phone either to Samsung or Tmo store, then I would think liability would shift to person not following the instructions? I don't know, but we will see soon. I also don't think there should be a time limit, so what happens if I return the phone 6 months from now? In 10 months we should have Note 8 (or whatever rebranding they come up with). I'm going to wait and see, I think I have higher chance of getting injured by texting distracted driver than my phone catching fire and I wouldn't even dream of not driving anymore.
RaymondPJR said:
I already updated to the latest firmware, so rooting is out for me if I keep this phone through any eventuality. Oculus disabled the Gear VR, so I can't use that! Then there is always the small but ever present danger this phone could go up in smoke, probably at the worst possible time! What's more, Engadget says production has been 'permanently' halted, so, if true, no hope of a third 'fixed' version! Nothing else out there that I want, so, so depressing!:crying:
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I so agree i am torn to stay with samsung or maybe try the new LG V20 but no other phone out there says damn i need to have that like the Note 7, I am thinking of going to the Samsung Galaxy S7 Edge or just back to Note 5 because at this point i got the Gear fit 2 the Gear VR and the 256gig card was just shipped so best bet is just to stay with Samsung and wait till something better comes out.
douger1957 said:
Let you keep it AND refund you? Not very likely. And since every Note 7 in the field is a litigation ticking time bomb, I doubt they'd want you to keep it either.
I've railed about T-Mobile's horrible customer service throughout this ordeal. But the fact is: T-Mobile is the middle man here. Morally speaking they hold an obligation to their customers. Legally, not so much. That said, I don't see them doing much that Samsung won't reimburse them for.
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I've had exceptional customer service with them through this ordeal. The local store wouldn't refund me for my LED case or Seidio case since it wasn't purchased from their store. I made a call to T-Mobile and told them I wasn't pleased with the experience and was credited on my bill for the two cases - just asked me how much I paid for them.
Has anyone ever sold their device while it was still financed?
No but I know att has a spot when you view your stuff online to view what you owe to own it
Sent from my Pixel 4 XL using Tapatalk
If you financed through Google, you can sell it as the IMEI doesn't show up as financed and the phone is unlocked. Carrier phone IMEI should show up as financed like my T-Mobile phones. I sold my 3A without any issues.
Sent from my Pixel 4 XL using Tapatalk
stevew84 said:
Has anyone ever sold their device while it was still financed?
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Is that even allowed without informing the poor bastard that bought it that he's locked out? That is a weird question. Why do you ask it?
No. You still owe money on it. Pay it off before you sell it to someone else. This applies to anything that you finance in life.
stevew84 said:
Has anyone ever sold their device while it was still financed?
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I'm almost certain that is fraud. You don't own it to sell it!
Alcolawl said:
No. You still owe money on it. Pay it off before you sell it to someone else. This applies to anything that you finance in life.
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m+a+r+k said:
Isn't that illegal? You don't own it to sell it!
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People sell their houses and cars all the time that they don't completely own, while still being financed. Why should phones be different. As long as you pay off the phone loan you agreed to, I don't see it as a big deal. Just a simple perspective from from my point of view
Badger50 said:
People sell they're houses and cars all the time that they don't completely own, while still being financed. Why should phones be different. As long as you pay off the phone loan you agreed to, I don't see it as a big deal. Just a simple perspective from from my point of view
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That's not entirely true. When you sell your home it must be paid off before the sale can go through. Whether it's the mortgage company or the title company that home needs to be free and clear of all liens.
And you can't sell a car that you don't own. You can transfer the payments but that's all up front and guaranteed by the bank.
bobby janow said:
That's not entirely true. When you sell your home it must be paid off before the sale can go through. Whether it's the mortgage company or the title company that home needs to be free and clear of all liens.
And you can't sell a car that you don't own. You can transfer the payments but that's all up front and guaranteed by the bank.
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Exactly, just what I was going to say in reply.
It's fraud if you sell something you don't own.
If you pay all the agreed payments then clearly you own it, but until then you don't!
m+a+r+k said:
Exactly, just what I was going to say in reply.
It's fraud if you sell something you don't own.
If you pay all the agreed payments then clearly you own it, but until then you don't!
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not true you can sell it just like you can with a car and have someone take over payments. as long as you pay your monthly dues you'll be good.
stevew84 said:
Has anyone ever sold their device while it was still financed?
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I sold my Pixel 2 XL after having it for a year while financing through Verizon. The guy That bought it had Verizon, and everything worked fine. I just payed it off a couple months ago.
jmartin72 said:
I sold my Pixel 2 XL after having it for a year while financing through Verizon. The guy That bought it had Verizon, and everything worked fine. I just payed it off a couple months ago.
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That is a trusting individual you sold it to. Doesn't Verizon require that you keep the device on your account for 24 months or at least have an account so you get the discount on a monthly basis?
But say something happened to you either physically or financially and you couldn't pay? Then what? If the person knew there was this chance then I guess it's ok as long as there is some kind of documentation for protection. Still sounds sketchy to me though.
If I sold a car and still had to pay my bank for another year or so what's to say that car couldn't be repossessed (IMEI blacklisted) at any given time? Why wouldn't you take the money from the sale and just pay it off on the spot like you do with a home mortgage? I sell a house and I owe $100k for instance. The mortgage company deducts the amount you owe, pays off the loan, and gives you the balance. The buyer now is responsible for either paying it all at once or financing on his / her own.
Unless this is a close relative (and even then..) I would never do anything like that on the sending or receiving end. It doesn't make sense.
bobby janow said:
That is a trusting individual you sold it to. Doesn't Verizon require that you keep the device on your account for 24 months or at least have an account so you get the discount on a monthly basis?
But say something happened to you either physically or financially and you couldn't pay? Then what? If the person knew there was this chance then I guess it's ok as long as there is some kind of documentation for protection. Still sounds sketchy to me though.
If I sold a car and still had to pay my bank for another year or so what's to say that car couldn't be repossessed (IMEI blacklisted) at any given time? Why wouldn't you take the money from the sale and just pay it off on the spot like you do with a home mortgage? I sell a house and I owe $100k for instance. The mortgage company deducts the amount you owe, pays off the loan, and gives you the balance. The buyer now is responsible for either paying it all at once or financing on his / her own.
Unless this is a close relative (and even then..) I would never do anything like that on the sending or receiving end. It doesn't make sense.
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Verizon only requires you to keep an active line/account. One of the things I liked about Verizon is that I could put my SIM in any phone, and as long as it had the correct radios, it would work. You can change phones every day if you want, and don't have to contact Verizon to activate. Could I have payed off the phone before I sold it...Yes, but it's not like they charge you interest, and at the time, I had no intention of switching carriers, so it just made sense to leave things as is. I did know the person I sold it to, and I would have never left him holding the bag so to speak. I'm not that kind of person. My only purpose for posting, was to answer the question in the OP that with Verizon anyway it's possible.
jmartin72 said:
Verizon only requires you to keep an active line/account. One of the things I liked about Verizon is that I could put my SIM in any phone, and as long as it had the correct radios, it would work. You can change phones every day if you want, and don't have to contact Verizon to activate. Could I have payed off the phone before I sold it...Yes, but it's not like they charge you interest, and at the time, I had no intention of switching carriers, so it just made sense to leave things as is. I did know the person I sold it to, and I would have never left him holding the bag so to speak. I'm not that kind of person. My only purpose for posting, was to answer the question in the OP that with Verizon anyway it's possible.
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I wasn't sure about the Verizon line/account restrictions. Of course you are not one to stiff a friend or stranger for that matter. But that's not the point really, or at least I don't think the OP was referring to a private sale like what you did. Private sales are just that, private. But selling a financed phone, car, home or bicycle where the purchaser can have it repossessed unbeknownst to him or her then that is illegal. I'm not an attorney but that would be a case to bring if you can find the person who stiffed you. Thus Swappa will not allow a financed device on their selling site and eBay I'm not sure of. I doubt they check but Paypal might have an issue if reported. Bottom line, don't sell a financed device without full disclosure and a signature to prove it.