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Hi all
I would like to thank everyone in advance and hopefully someone will be able to guide me to resolve my concern, Bell Samsung Vibrant will not go Pass the Galaxy S logo once powered on.
-Was the Phone ever rooted in the past? No, it's less than 2 weeks old, First ever Android, previous Windows mobile/ Iphone User.
-Did I encounter any error? Yes, Invalid or Damaged internal SD, I believe my main mistake was taking the battery off while the device was left powered on. The device was stuck on a loop cycle then after.
-Did I install any Apps on an External SD card? No, never got a chance to.
- Why not save the hassle and just return/ repair phone from your carrier? Unit bought online from craigslist and was not provided with a receipt, Paid a decent price and confirmed IMEI doesn't have any negative file from carrier at the time of purchase.
- Did I contact Samsung Canada at all? Yes and they won't take any accountability as the carrier must follow their own repair/ return process.
Just a Summary of what was done:
Charged and attached for atleast an hour.
- Tested by plugging it to the Wall charger (Device assumed OFF), the screen goes on a loop cycle from the Galaxy S Logo to a blank black Screen back to the Galaxy S logo and so on.
-Attached and tested ALL USB ports (Windows 7 64 bit) and the screen goes on a loop cycle however this time I get a drained battery logo and a stuck time capsule in the middle of the screen.
Downloaded Samsung softwares: Kies_1.5.1.10074_2_6, Kies_1.5.0.10024_74, Kies_1.5.1.10074_45.
-The device only goes on a loop cycle from a drained battery logo back to a black screen while connected to the USB port. It appears the device is not being detected. No visible partnership between Bell Vibrant device and the Kies drivers.
Desperate to attempt anything, I even tried rooting the device by attempting all possibilities to get it to Recovery mode or Download mode however my best efforts did not avail. Before anything was attempted, I confirmed the device was powered off first before taking the battery out.
-Held down the Up volume button and Power button and released the power button only
-Held down the Down volume button and Power button and released the power button only
-Pressed Up volume, Down volume button and Power button and released the power button only
-Held down the Down volume button, Home button and Power button and released the power button only
-Held down the Down Volume button, Home button and Power button and released the Home(middle) button only
-Held down the UP volume button, Home button and Power button and released the power button only
-Held down the UP volume button, Home button and Power button and released the Home(middle) button only
Also downloaded Update.zip and android-sdk_r06-windows.zip
-extracted and confirmed SDK was installed successfully however my device was not detected. Ran from CMD [unable to enable the USB debugging in Applications]
-confirmed the how to steps taken intended for Bell.
Im still optimistic that I can expect the best possible outcome from this situation or I have to hunt down the individual who sold the device
Please verify if I can attempt an alternative or if took a wrong turn with any of the steps mentioned above.
If you live locally in Toronto [GTA] and would like to take on this challenge, Please PM me..
Feel free to drop your comments as to how this issue can be resolved. Please!
Thanks in advance!
Kind Regards,
mamasboy
Update: 3:00am
Hours later and still no luck!
Any ideas how I can approach Samsung Canada directly and have them deal with the situation?
here is a post here on how you can access using something called ADB ? It can be used apparently where the three button recovery can not be entered. Try looking under three button recovery in the search on the forum. Hope this helps.
How i get into recovery mode is by restarting the phone by holding the power button and continuously tapping all 3 Home +power+ vol up at the same time
And if it works it will go into the recovery mode before the screen changes.
see if you can boot into recovery mode
wiki has instruction to get into recovery mode http://forum.xda-developers.com/wiki/index.php?title=Samsung_Galaxy_S/Vibrant_GT-I9000M
once in recovery mode, try the data wipe option, also the cache wipe option
then reboot back to normal
Tehpriest said:
here is a post here on how you can access using something called ADB ? It can be used apparently where the three button recovery can not be entered. Try looking under three button recovery in the search on the forum. Hope this helps.
Click to expand...
Click to collapse
Hey,
The SDK was successfully updated. It downloaded all the new patches and required files, the sdk does work however when I get to the point of:
adb device (Hit enter)
list of devices attached (blank entry)
-even attempted other commands but getting error: device not found
NezumiYaro said:
How i get into recovery mode is by restarting the phone by holding the power button and continuously tapping all 3 Home +power+ vol up at the same time
And if it works it will go into the recovery mode before the screen changes.
Click to expand...
Click to collapse
Hey NezumiYaro,
Thanks for the tip but still no luck
AllGamer said:
see if you can boot into recovery mode
wiki has instruction to get into recovery mode http://forum.xda-developers.com/wiki/index.php?title=Samsung_Galaxy_S/Vibrant_GT-I9000M
once in recovery mode, try the data wipe option, also the cache wipe option
then reboot back to normal
Click to expand...
Click to collapse
Hey AllGamer,
Thanks for the help and I checked the link and reviewed and re-attempted but still to no avail..
I may have the disabled recovery/download mode Bell batch and it seems the only option out of this is to get the device replaced
I had the same problem...Currently Samsung is 'repairing' my phone. Instead of going through all this trouble, I would rather suggest you to go and exchange it.
If they dont replace the phone for you, just call samsung social hub help desk (1-888-751-4078). They will give you a ticket number and then you can send your phone to samsung via any Bell corporate store.
The samsung social hub guy told me that it would take 5 business day to repair but the person at Bell store told me that it can take 2-6 weeks.
I'm in the same boot as you, altough i'm in a different country.
nevertheless, same sh*t
I did however discovered today that when I start the phone, connected trough usb, I does detect what seems to be a part of the phone, have a look at this image (was done on a XP virtual machine, but my WIN7 does the same.
I get a G: and a H: in the device manager.
But I cannot access those, maybe or maybe not, this might be our only hope, before I send it back.
But I refuse to give up (yet)
Exact same problem you had. Phone would not load past Galaxy S logo. I did not hack or root my phone either. Seems this is becoming a larger issue. Recovery mode was disabled on my phone too. It is now with Bell being sent for repair. I would suggest you do the same, I wasted 3 days trying to get the phone into recovery mode to no avail. If Bell has any in stock they may swap for you. They did not when I took mine in unfortunately.
nalinbhatt said:
I had the same problem...Currently Samsung is 'repairing' my phone. Instead of going through all this trouble, I would rather suggest you to go and exchange it.
If they dont replace the phone for you, just call samsung social hub help desk (1-888-751-4078). They will give you a ticket number and then you can send your phone to samsung via any Bell corporate store.
The samsung social hub guy told me that it would take 5 business day to repair but the person at Bell store told me that it can take 2-6 weeks.
Click to expand...
Click to collapse
Wow thanks 5 business days is acceptable. I'm currently back on my Windows Mobile device as a back up phone for now. I will definitely give them a call first thing tomorrow morning!
This is what concerns me going down the road. Any of you recall the Samsung Instict? aka Iphone Killer.. "roll eyes" Could it be that Samsung didn't put enough research and development into the Operating System/ Hardware and deployed the Galaxy S series prematurely? One can only ponder...
To be continued...
nalinbhatt said:
I had the same problem...Currently Samsung is 'repairing' my phone. Instead of going through all this trouble, I would rather suggest you to go and exchange it.
If they dont replace the phone for you, just call samsung social hub help desk (1-888-751-4078). They will give you a ticket number and then you can send your phone to samsung via any Bell corporate store.
The samsung social hub guy told me that it would take 5 business day to repair but the person at Bell store told me that it can take 2-6 weeks.
Click to expand...
Click to collapse
patj3 said:
I'm in the same boot as you, altough i'm in a different country.
nevertheless, same sh*t
I did however discovered today that when I start the phone, connected trough usb, I does detect what seems to be a part of the phone, have a look at this image (was done on a XP virtual machine, but my WIN7 does the same.
I get a G: and a H: in the device manager.
But I cannot access those, maybe or maybe not, this might be our only hope, before I send it back.
But I refuse to give up (yet)
Click to expand...
Click to collapse
Hey patj3, it seems you have a better chance than the rest of us. Attempt to delete or uninstall what you highlighted in yellow, unplug device, reboot computer and before you plug the device, Install the latest kies software from Samsung and allow it to fully install. It's missing drivers and is unable to recognize the unit. search "[GUIDE] ADB, Fastboot, and Nandroid for Noobs" here in XDA.
Good luck, I may be throwing the towel as early as tomorrow
xZeDgEx said:
Exact same problem you had. Phone would not load past Galaxy S logo. I did not hack or root my phone either. Seems this is becoming a larger issue. Recovery mode was disabled on my phone too. It is now with Bell being sent for repair. I would suggest you do the same, I wasted 3 days trying to get the phone into recovery mode to no avail. If Bell has any in stock they may swap for you. They did not when I took mine in unfortunately.
Click to expand...
Click to collapse
Thanks for the feedback..
I know, my mind is about to explode!
Unfortunately, I'm pass the 14 days/ 30 minutes requirement for Bell's D.O.A policy and sending the device out for repair is my only option.
Post back and let us know your repair experience with Bell and their turn around time.
Cheers
Just an update..
I went through the regular repair process, it looks like I'm looking at 3-6 weeks.
Regards..
I had the exact same problem except I rooted it and it was after I applied a lag fix but luckily it wasn't even a week before I got the phone so I just brought it in and bell gave me a new one on the spot lol. Hope you can get it repaired.
The same problem here also. I did not root it or put anything aftermarket. Only unlocked it with a code. Bestbuy did not want to do anything because it is 4 days pass the 30 day mark, not talking about the 14 days 30 min. I spoke to Samsung support and they told me to go to Bell store and have it sent for repair. I did complain to Samsung that it is unacceptable to have a 34 day use of a device and 2 months for repair. Now I am waiting for the superviser of the tech suppoert to call me by the end of the day today, but no news from hem yet. Tomorrow first thing in the morning I am calling again Samsung to look for the superviser of the superviser.
P.S. Bell did not ask me for an account number of phone number with them. Only took $47.00 in case if there was a water or mechanical domage. It is refundable.
mamasboy32 said:
Thanks for the feedback..
I know, my mind is about to explode!
Unfortunately, I'm pass the 14 days/ 30 minutes requirement for Bell's D.O.A policy and sending the device out for repair is my only option.
Post back and let us know your repair experience with Bell and their turn around time.
Cheers
Click to expand...
Click to collapse
thats the refund policy. doa is 30 days on the spot replacement as long as it says i9000m on the logo before it gets stuck.
Idan73 said:
thats the refund policy. doa is 30 days on the spot replacement as long as it says i9000m on the logo before it gets stuck.
Click to expand...
Click to collapse
What if they dont have it in stock?
That was case with me,
so i went to another bell corporate store,
they send me away, claiming that only the place you got it from can replace it.
its been now 20 days with the phone, and the guy (bell corporate location) does not have it in stock,
he says he does not know when he can get it.
so i dont know if there is truly a shortage, but that is what they are telling me.
help.
if it makes you feel any better
I've had one on order through my corp plan at work for over a week, usually if quantities are low it will say so on the ordering site, or it will say on backorder, well it didn't, they don't have them, supposed to get a shipment this week, shipment hasn't arrived yet.
this will be my 2nd crack at a Vibrant, the first one was riddled with small yet important issues as well as the GPS didn't work. Hoping for a better one this time, if not I'll try and get a 'Desire Z' down the road.
Neil
Well yes, that is .... do not know if either captivate my story (I hope not because that really does a paste) or you can still save, but here I tell them what is happening:
NOTE: I clarify that I had wanted to get into issues FIRMS, roms, etc ... only put apk but that's another story, I was happy with my cell phone as he was, even so lag and everything was a machine, so do not put his hand, so I'm somewhat out of touch with developments as Some terms used by those that modify cellular pleasure
each connecting my phone to KIES told me that there was an update, so I proceeded to update the firmware of my phone .. the KIES says pda service name: jh7/phone: jh7/csc: jf6 .. update but after about 1 hour and seeing no changes, stays KIES: updating firmware and my phone is in download mode but no progress bar ....
Well I finished turning off thinking that I was left without phone, as it is not in any way except a notice appeared: X. ..!... X (celular. ...!..... pc)
well then maybe restoring the firm to KIES but more of the same .... after 1 hour and nothing happens, no changes or my cel or the KIES so again to remove it ....
walk after looking, I found I could do the same but with ODIN3 .... I try, and I thought it had improved and that this time if I could take back to my cell, because in ODIN said he was in the process of SBL.BIN and download my phone appeared as a small front bar (which I indicated that a bar would be charged completely) but still after 1 hour, nothing happened so I disconnect ,.... ....
but something funny happened, now my screen when turned some codes appear red with a black screen, now if I think I will lose my galaxy s forever, but I managed and achievement do you enter download mode .... I do not notice appears where it appears the cell phone and the PC (X. ..!... X) but I take comfort that even I can get into download mode .... but to try for the 2nd time after 20 minutes, I appeared orange screen, as he had read somewhere that it was gray but scare me very much and lit it off hours later and I can still enter download mode but now my questions are:
what else I need for my phone is restored? and I have the drivers for my galaxy to win 7 of 64 bits! ODIN gets stuck in SBL.BIN .... I have that file? I have it wrong? or because there is not progressing? what else I need to restore?
over there told me that if he had made the repartition, the pit, or to make him a factory wipe but I guess that the phone is still working, but did not do anything about it, because I knew nothing about it KIES that the pedal and I did not just going to upgrade my phone, we did not think that some "routine" became so dangerous and so frustrating
I have only the root, since the cell phone so I sold it, at another, I can only enter download mode and the recovery I need the center button and then the captivate you do not have XD
I hope and I can help ......
tl;dr
I know you are foreign and all but we ALL must abide by rules.
in short. wrong forum. go here: http://forum.xda-developers.com/forumdisplay.php?f=746
kkthxbye.
1) what?
2) too long, didn't read
3) maybe odin 1 click restore
too long didnt read. maybe i was just feeling too oranje. idk but its not very helpful, sorry.
r9999 said:
Well yes, that is .... do not know if either captivate my story (I hope not because that really does a paste) or you can still save, but here I tell them what is happening:
NOTE: I clarify that I had wanted to get into issues FIRMS, roms, etc ... only put apk but that's another story, I was happy with my cell phone as he was, even so lag and everything was a machine, so do not put his hand, so I'm somewhat out of touch with developments as Some terms used by those that modify cellular pleasure
each connecting my phone to KIES told me that there was an update, so I proceeded to update the firmware of my phone .. the KIES says pda service name: jh7/phone: jh7/csc: jf6 .. update but after about 1 hour and seeing no changes, stays KIES: updating firmware and my phone is in download mode but no progress bar ....
Well I finished turning off thinking that I was left without phone, as it is not in any way except a notice appeared: X. ..!... X (celular. ...!..... pc)
well then maybe restoring the firm to KIES but more of the same .... after 1 hour and nothing happens, no changes or my cel or the KIES so again to remove it ....
walk after looking, I found I could do the same but with ODIN3 .... I try, and I thought it had improved and that this time if I could take back to my cell, because in ODIN said he was in the process of SBL.BIN and download my phone appeared as a small front bar (which I indicated that a bar would be charged completely) but still after 1 hour, nothing happened so I disconnect ,.... ....
but something funny happened, now my screen when turned some codes appear red with a black screen, now if I think I will lose my galaxy s forever, but I managed and achievement do you enter download mode .... I do not notice appears where it appears the cell phone and the PC (X. ..!... X) but I take comfort that even I can get into download mode .... but to try for the 2nd time after 20 minutes, I appeared orange screen, as he had read somewhere that it was gray but scare me very much and lit it off hours later and I can still enter download mode but now my questions are:
what else I need for my phone is restored? and I have the drivers for my galaxy to win 7 of 64 bits! ODIN gets stuck in SBL.BIN .... I have that file? I have it wrong? or because there is not progressing? what else I need to restore?
over there told me that if he had made the repartition, the pit, or to make him a factory wipe but I guess that the phone is still working, but did not do anything about it, because I knew nothing about it KIES that the pedal and I did not just going to upgrade my phone, we did not think that some "routine" became so dangerous and so frustrating
I have only the root, since the cell phone so I sold it, at another, I can only enter download mode and the recovery I need the center button and then the captivate you do not have XD
I hope and I can help ......
Click to expand...
Click to collapse
Obviously You did no read my post in the Q&A section
http://forum.xda-developers.com/showpost.php?p=8707394&postcount=6
fix the captivate stuck with phone--!---comp. icon
Default get the samsung captivate back to download mode
I have similar problem like that. When i use Odin3 one click flash the ROM. It stuck in the middle of flash. I take off the usb cable out ,try to reboot the phone. Oop .. the screen show the sign of the phone--- yellow triangle with exclamation sign in the middle---computer icon. Can do nothing with it, because the computer now can not connect with the phone.
In my case, I take the USB off the phone but still connect with the computer. Hold the volume button + power until the phone flash in black screen .This moment happen very quick ,it will go back to the unconnected sign again. When the screen turn black just release power button but still press volume button (otherwise it not working) hook the USB back in your phone right on that moment. The Phone go back to download mode. If not work try couple time ,important is timing right on the moment the flash to black screen .
Now ,you can use the odin3 flash the ROM again. It works for me ,and i try again same situation couple times. it really works.
hopefully, this will help for who got the same problem.
Moved to Q&A.
About ten mins ago i tried to apply an update from AT&T... I was running stock eclair, no root, no unlock.... as soon as the update started to install, it said "update is failed" "Phone will now be rebooted" screen went black and stayed black. wont turn on, no charge indicator when i plug in usb cable via computer or ac charger.... any help?
Had this happen to me applying the OTA update when I first got my Captivate. I ended up having to take it back to the store to get it replaced. Nothing I tried (even made a JIG) would bring it back.
There are lots of topics regarding OTA updates on this and the general consensus is don't do it. Use Kies MKini to update with instead.
yeah, thats what i was afraid of - lol. Thank you for the reply, i appreciate it! Can you say factory warranty time?
Good luck. I didn't have any problem exchanging mine. It's a known issue.
I already had a replacement on the way for a screwed up search button - however when they warrantied my current phone - it was still working. I just got off the phone with AT&T and told them that the OTA update fried it... they simply noted the account. Problem solved... I wonder though - I still had a ROM and CWM Update.zip on the sd card.... should that pose a problem?
why are messing with at&t updates for the stock rom when you are obviously capable of using a custom rom
at&t techs can see the custom rom image on your internal card and know you have been naughty. any evidence of such on a device is a valid reason for at&t to refuse a free replacement phone, so you may or may not have to pay a fee, it all depends on which rep you deal with
and never, EVER do the at&t ota update. many ppl have fried their device with it
So they will still be able to see the ROM and CWM even though the phone wont power on?
jgc121 said:
So they will still be able to see the ROM and CWM even though the phone wont power on?
Click to expand...
Click to collapse
Yes.
Go buy three 100k resistors and follow the thread on how to build a jig "without cutting up usb". .99 cents later and a little time will maybe get you into download mode.
z28james said:
Go buy three 100k resistors and follow the thread on how to build a jig "without cutting up usb". .99 cents later and a little time will maybe get you into download mode.
Click to expand...
Click to collapse
But it probably won't. Haven't really read anyone being able to recover from an OTA update brick with a JIG, so I'm guessing the OTA update is screwing up the bootloader. If the secondary bootloader is messed up, a JIG won't save you.
When i press the power button and hold to turn phone on - nothing happens, when i plug in usb cable to ac charger or my pc - nothings happens.... So a jig would be a waste of time right?
What I have just done was very stupid and careless, I know, so please don't remind me...
I'm pretty sure I've fully bricked the phone.
Okay, so this is what happened.
Yesterday I got a new Galaxy Ace Plus.
Last night I successfully rooted my Galaxy Ace Plus and installed CWM on it.
No troubles yet.
This morning I set my task to remove the virgin mobile branding and apps permanently. I figured that installing official Android 2.3.6 firmware would be like a fresh install, like when you reinstall an operating system on a desktop computer.
I used this guide: http://www.androidauthority.com/gala...irmware-74471/
Ok, so I wasn't (and still am not) aware of the significance of the PDA code. But anyway, I saw s7500 and Android 2.3.6 and went ahead.
With some confidence, I flashed the PDA to the phone with Odin.
At about 85% it said it failed.
So now begun a set of actions that would ultimately destroy my phone (I think...)
I found another 2.3.6 firmware from sammobile.com (S7500XXLC3_S7500VIRLC2_VIR), downloaded it, tried flashing it. Again, failed.
I realised I had 2 kies processes running in the background. I ended them
Tried flashing again. This time it worked.
I was relieved... But then I realised that superuser was gone from my apps, however all my old apps were still there. I was confused.
I took this to mean that my phone was now de-rooted (again, still not sure if I was right or not)
I tried recovery mode when it was off and I couldn't get to it...
I then did the cwm and rooting process again...
I used Odin and installed CWM again.
Then, I successfully got into CWM recovery mode.
I used the RootMe.zip with a bat file to root the phone again.
I then pressed reboot now.
But then it reboots in recovery mode again. It was permanently stuck in boot mode.
I then spent ages looking around online, sort of frantically trying anything I found.
Every guide though, suggest you remove your sd card to put the required files on it. I can't do this. the only micro sd card reader I own is the phone.
I then found you could use the ADB push function to add files to the sd card while it was in recovery mode.
I followed the instructions from this thread: http://www.transformerforums.com/for...0-windows.html
This is where I did the stupid thing....
So, I follow the instructions to put exitrecovery.zip (from another CWM recovery thread) on the sdcard. I run the zip from CWM recovery.
I reboot.
Still boots in CWM recovery...
So then, I fail to notice that I am in fact reading instructions for an ASUS transformer and follow steps 1 to 10 in the aforementioned thread like an idiot.
I install the zip provided fro the wrong phone, and then I even more stupidly on the command line execute:
Adb shell
echo boot | dd of=/dev/block/mmcblk0p3 bs=1 seek=0
exit
And then, I rebooted the phone.
And it never turned on again.
It is completely unresponsive.
The phone is literally not even a day old and it's fully bricked.
Well, I assume as much. I've tried recovery mode, download mode, and just plain turning on. Nothing.
I guess the next question should be, what do I do with my 1 day old brick?
Is there a chance that I can return it and get a replacement?
I'm very upset right now, so I remind you, please don't tell me how much of an idiot I am.
Here are some solutions:
TRY THEM FROM 1 - 4
1.FORCE DOWNLOAD MODE: -WORKS 50% (BEST TO TRY THIS ONE!)
If your phone doesn’t boot into download mode and you have a black screen after flashing froyo, here’s how you unbrick it. It has worked for many folks.
Instructions:
Prepare odin with the firmware u want to flash (in my case was gingerbread 2.3.3) and get it ready to go.
Remove battery, SIM and SD card, next connect your galaxy ace to the computer.
Hold Volume down + Power + Home button at the same time.
Insert the battery and wait a bit.
At this point Odin should have detected your SG Ace ( Yellow rectangle should appear)
Click Start button in Odin and wait about 5 min.
If all goes well it should come back to life.
Click to expand...
Click to collapse
From Supermini
Click to expand...
Click to collapse
Also you should know how to flash via odin:
1.On ODIN select the OPS button and load the Cooper_v1.0.ops file unto it. Ensure that the Auto-Reboot, Protect OPS and Reset Time is checked.
Unzip the firmware .Zip file in a folder If you get have the contents in .TAR (or .tar.md5), Check “One Package” option on the left side & skip PDA, Phone, CSC, BOOT options & directly go to ‘One Package’ option. Browse for the .tar (or .tar.md5) file & select it.
Click to expand...
Click to collapse
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Else leave the ‘One Package’ option unchecked &
-Click on BOOT and select the file called APBOOT
-Click on PHONE and select the file called MODEM
-Click on PDA and select the file called CODE
-Click on CSC and select a file called CSC
WARNING: Do not select anything in EFS
Before connecting to the pc boot your phone in the download mode which can be done by pressing Middle Key(HOME Key) + Power key and Volume Down Key .
Click to expand...
Click to collapse
4.Now connect your phone to PC via USB cable. On ODIN a COM Port mapping will indicate and turn to color yellow if the device is already detected. Click on Start.
Click to expand...
Click to collapse
Wait until the whole process completes (around 5 minutes). A progress bar on the left side of ODIN will show you the downloading progress. When it says “Close Serial Port & Wait Untill Reboot” , unplug the USB. You’re phone mostly likely to reboot into new ROM now. Change the default language at your own Region & you’re done. Note- In some cases,you might get a bootloop. Simply shutdown & reboot into Recovery Mode. Wipe Cache partion & Clear personal Data/Factory Reset. Restart Again. Done!
Click to expand...
Click to collapse
Also after it flashed (asuming it worked) go to recovery again and wipe data/factory reset
2.USB JIG:Cheap, you can build your own google "download mode JIG" -WORKS 50% of the time
3.Service center:Take it to your cell phone provider and ask for a repair when they ask you about roms...etc. act dumb..if the say ROM you say "Cd ROM?"They will laugh but fix you phone. -ALWAYS WORKS
4.Jtag repair: this will cost you some money, hopefully there is someone near you who can do this google for "JTAG repairs" -WORKS 75%
GOOD LUCK!
Option 1 doesn't work.
There is absolutely no sign of life.
Also, Option 3 - the nearest service centre is in Cornwall, Hayle, and I'm in Exeter Devon. That takes over 2 hours to drive there. Do they allow people to mail in their broken phones?
I've sent an email to samsung describing no more than 'my phone has died unexpectedly and I want a replacement'
They have yet to get back to me.
On the Samsung site, I noticed they have another support page, and in the top right, it says "Repair & Track Status", a bit like Apple have...
I've registered and clicked on this, and it takes me to a completely broken part of the site. I try and register my phone in My Products and it just hangs and says Data processing...
http://www.samsung.com/uk/support/main/supportMain.do
:/
hedgehog90 said:
I've sent an email to samsung describing no more than 'my phone has died unexpectedly and I want a replacement'
They have yet to get back to me.
On the Samsung site, I noticed they have another support page, and in the top right, it says "Repair & Track Status", a bit like Apple have...
I've registered and clicked on this, and it takes me to a completely broken part of the site. I try and register my phone in My Products and it just hangs and says Data processing...
http://www.samsung.com/uk/support/main/supportMain.do
:/
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Click to collapse
Take phone to service centre after you undo all mods you made.Tell them you were updating your phone with Kies,and your phone suddenly shutdown.Make sure to maintain a n00b smile
I can't undo the mods when the thing won't even turn on
This is a nice guide to fully brick your device. You need to send it to samdung service center.
Sent from my GT-S5830 using xda app-developers app
hedgehog90 said:
I can't undo the mods when the thing won't even turn on
Click to expand...
Click to collapse
Oopsy..Forgot Service Centre is the only thing left to do
Sent from the year 3000 using a SGA where sheep's are not present.
Uh oh
Okay. So after giving up with the email system (utterly useless), I finally phoned customer support today.
I described everything that had happened (a version in which my phone just dies unexpectedly with no wrongdoing from myself...), and I was sent an email with all the information I need to send it to a repair centre.
So, it's all packed and ready to be sent to Norwich Samsung Repair Centre.
...I am quite anxious though.
I asked if I'd be getting a replacement, and I was told I would be getting the phone I sent but repaired. Well... if they DO repair the phone, they'll see that I've tampered with it.
Unlike what I thought, I won't be getting a replacement... but what if they can't repair it?
I'm nervous I'm going to get an email or a phone call from someone at the repair centre with bad news... or confronting me on my heinous crime.
Also, if they find something, they'll likely remember my phone and my details and have it blacklisted from being repaired in any repair centre.
To add to my worries, I finally got a reply from my email:
Unfortunately we are unable to replace your mobile phone as your warranty in accordance with your statutory rights within the first 28 days lies with your retailer, after this time has elapsed your warranty is a repair only, therefore if the retailer are refusing to exchange the unit for you, all that we can offer you is a repair.
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Click to collapse
More and more seems like they won't be sending back a new shiny phone... which is a shame.
The virgin mobile branding really pisses me off.
Also, I have written a description of what happened to my phone which I must send with the phone to the repair centre. At the end of it I've added:
If it does turn out to be completely unrecoverable like I expect, I ask that you refurbish me with an unlocked phone. Unfortunately, the seller I bought this phone from claimed it was not locked to a provider, but it turned out to be locked with Virgin Mobile. In the time the phone was working, I had not yet changed providers/sims.
This would be much appreciated to save me the hassle of doing this.
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Click to collapse
Is this a good idea? Given that it seems quite unlikely I will be receiving a new phone, should I ask them for an unlocked phone?
I'm not sure if it looks a little suspicious...
Should I even send it off??? If I go in person will it increase my chances? Could i walk away with a repaired/new phone in the same visit?
Please give me some answers
Correct me if I'm wrong but I'm pretty sure they won't know you've tampered with it if it's fully bricked
Sent from my GT-S5830 using xda app-developers app
You use the excuse of updating it via KIES, that should have bricked more phones than ROM manager.
One of the later resorts is to get 3 100ohms resistors and make a USB Jig, youtube it if you want further information. I havent tried it myself but it seem to have rescued quite a few phones.
It's been sent back.
Probably should have tried a jig first... but I figured I MIGHT get a replacement unlocked phone if I sent it back and it was beyond repair.
...Or, they might find out I tampered with it in a bad way, black list me, send back the phone and give me a firm slap on the wrist for being such a stupid **** (starts with c, ends in t).
Also, in the email, it said this:
You can send the handset off for repair by using one of the below address options:
‘FREEPOST SAMANREP’ (This is a freepost option)
(On the front of the envelope)’
OR
‘A NOVO COMMUNICATION HOUSE (This is a standard delivery option and will be chargeable)
SAMSUNG
VULCAN ROAD NORTH
NORWICH
NR6 6AQ’
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Click to collapse
So, I did the above option, I just put FREEPOST SAMANREP on the envelope. This seemed strange to me at the time. When I took it to the post office, the lady behind the window looked at it and gave me a puzzled/concerned look, and I explained to her the reason behind it.
I sent it anyway.
Won't be too surprised though if it's sent to the return address in a couple days...
What's weirder is googling FREEPOST SAMANREP returns absolutely zero results. Try it yourself if you don't believe me.
What do you think? Weird?
Also, I'd like some reassurance about my return. I'm quite anxious that I'm gonna get in trouble.
you should have send it through standard courier. FREEPOST SAMANREP doesnot seem to be an address to me. Even I googled it, but it returned 2 results which were your post at xda. So I dont think such a thing exists. But anyways, just hope that I am wrong and your handset reaches samsung
Arses.
If it's wrong then really, wtf Samsung!!! I knew it looked weird... damn it.
I've seen a sorting office, and I know they do a very good job of finding the correct address if it is incorrectly written/illegible... But if the address doesn't even crop up on Google, then it can't be an address surely, and I'll probably be getting it back in the mail by the return address.
Wait and see....
hedgehog90 said:
Arses.
If it's wrong then really, wtf Samsung!!! I knew it looked weird... damn it.
I've seen a sorting office, and I know they do a very good job of finding the correct address if it is incorrectly written/illegible... But if the address doesn't even crop up on Google, then it can't be an address surely, and I'll probably be getting it back in the mail by the return address.
Wait and see....
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Click to collapse
Hey hedgehog90, I own this phone too, I stumbled on this thread and am just wondering how all this ended. Did u manage to get it working?
hedgehog90 said:
Yesterday I got a new Galaxy Ace Plus.
Click to expand...
Click to collapse
If you don't get your phone back, you can buy a pre-owned one from here, or, you could buy this.
hello hedgehog90, What happend finally... me too have the same problem
hedgehog90 said:
Okay. So after giving up with the email system (utterly useless), I finally phoned customer support today.
I described everything that had happened (a version in which my phone just dies unexpectedly with no wrongdoing from myself...), and I was sent an email with all the information I need to send it to a repair centre.
So, it's all packed and ready to be sent to Norwich Samsung Repair Centre.
...I am quite anxious though.
I asked if I'd be getting a replacement, and I was told I would be getting the phone I sent but repaired. Well... if they DO repair the phone, they'll see that I've tampered with it.
Unlike what I thought, I won't be getting a replacement... but what if they can't repair it?
I'm nervous I'm going to get an email or a phone call from someone at the repair centre with bad news... or confronting me on my heinous crime.
Also, if they find something, they'll likely remember my phone and my details and have it blacklisted from being repaired in any repair centre.
To add to my worries, I finally got a reply from my email:
More and more seems like they won't be sending back a new shiny phone... which is a shame.
The virgin mobile branding really pisses me off.
Also, I have written a description of what happened to my phone which I must send with the phone to the repair centre. At the end of it I've added:
Is this a good idea? Given that it seems quite unlikely I will be receiving a new phone, should I ask them for an unlocked phone?
I'm not sure if it looks a little suspicious...
Should I even send it off??? If I go in person will it increase my chances? Could i walk away with a repaired/new phone in the same visit?
Please give me some answers
Click to expand...
Click to collapse
hello hedgehog90, What happend finally... me too have the same problem
hey guies use USB JIG product which you can buy from web.
this product let you enter in download mode while you have bricked/ couldn't open download mode by using keys.
m using this product on my ace plus & it successfully works :good:
note : this product remove binery counters too in galaxy s series product & on web you can't find usb jig specific for ace plus yet then buy s series usb jig it also work on ace plus to enter download mode except you cannot remove that binery counts
right this happened to me mate!!!! ive fixed it tho email me [email protected] i will tell you what i did and anyone else who has the problem im in the uk :cyclops:
Thank You for you HELP
PulseDroid said:
Here are some solutions:
TRY THEM FROM 1 - 4
1.FORCE DOWNLOAD MODE: -WORKS 50% (BEST TO TRY THIS ONE!)
Thank Your HELP
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Click to collapse
Long story long.
Friend buys a load of tablets at auction, buried in there is an almost brand new (looking) sm-t395.
When turned on, it goes to a home screen with 2 buttons at the bottom, "Administrator" and "User".
Of course, these appear to passwords and of course, we have no idea what they are despite the scribblings all over the boxes.
No problem, says I confidently. We'll factory reset it.
So I boot it into factory reset mode and it does nothing, other than tell me that MDM will prevent factory reset.
Duckduck go explains MDM is like KNOX, a lock to stop devices being reset but it also reveals that it is possible to flash the stock firmware back into it and voila. Which is how you deal with googles FRP essentially.
OK, thinks I, this is sammys version of googles FRP so I think, ok, ODIN.
Now I have used ODIN about 4 times in 10 years or so, so I am not entirely familiar but I know that the android device has to be in download mode and HERE is where my master plan falls apart.
I **cannot** get this thing to boot into download mode. Recovery mode, not a problem but ODIN mode, nah having none of it.
So, would someone please tell me what and indeed IF I am doing something wrong. Tried vol+, home then power then release at same time which takes me straight into recovery mode, same but with vol- does the same.
Am I urinating into an oncoming breeze or can this thing be salvaged? He's promised it me for payment for fixing the others. Usual stuff, cracked screens, faulty usb ports, run of the mill stuff.
Thanks for any assistance.