So I just unpacked and set up my new mini but straight away am having problems with it. Firstly, if I choose to restart it, it just turns off and the only way to get it going again is to unplug it and plug back in. Secondly, the USB ports randomly stop working so I lose mouse input. When this happens I also have to pull the power plug. This means the device is next to useless... Anybody here have any similar problems, or any advice for me?
First thought... you have a hardware conflic...
try a different mouse...
you could also... Try updating your unit to latest firmware...
goodluck
@nscrivener - Have you already sent us a ticket through our Help Center? http://support.jide.com/hc/en-us/requests/new
This is the fastest way for us to troubleshoot your issue. Thanks in advance for your patience.
Related
My Tilt began having issues just the other day. The screen would periodically fade out and go white. I would soft reset and the screen would remain white. I was able to get into bootloader. Now i get no display and a green light on the ear piece is all i have.
Anyone have any clue if it's possible to fix this. I just got the phone on Friday and did Hard Spl by Sunday i was experiencing issues.
Any help or ideas would be great.
have you tried pulling the battery out for 10 minutes and letting the phone totally discharge?
i am trying that right now
still the same response. the device will not boot up
my first kaiser was dmaaged by myself. at night i wanted to reset the device. but the hole ist not like the hermes left of the usb jack its right of it so i didnt saw and didnt felt it and pushed my stick into the usb jack. at the hermes the usb jack was a board but in the kaiser the connectors are metal sticks with plasics around.
after pushin the stick into the jack the connectors were pushed down. at the next day the device had low battery cause the power adapter couldnt load the battery...
i phoned HTC and they couldn't offer any ideas aside from brining the device back.
when i plug in the device its recognized as a "data device" but i canot find drivers to enable activesync to address it. i feel like it's possible to flash it without activesync is this possible??
can't you just return it?
k_otix99 said:
i phoned HTC and they couldn't offer any ideas aside from brining the device back.
when i plug in the device its recognized as a "data device" but i canot find drivers to enable activesync to address it. i feel like it's possible to flash it without activesync is this possible??
Click to expand...
Click to collapse
Yes just download the HTC_ROM only that i just posted in the Kaiser upgrading sticky and put your phone into bootloader mode and run the Custom RUU and it should flash just fine
austinsnyc said:
Yes just download the HTC_ROM only that i just posted in the Kaiser upgrading sticky and put your phone into bootloader mode and run the Custom RUU and it should flash just fine
Click to expand...
Click to collapse
i cant tell if the device will go into bootloader. it will not light up totally black screen. I flashed the ATT rom you posted before it totally died hoping that it would reset the issue if it was software based. it didnt fix the issue though.
jallenclark said:
can't you just return it?
Click to expand...
Click to collapse
I plan on it but i hoped to be able to fix the issue myself. I have been able to fix my hermes in the past with the help of the XDA community.
First off, I just want to say thanks for anyone who might be able to be of some assistance. I've tried searching google and the forums but haven't had any luck. If I've missed something, please feel free to hit me upside the head with the spoon.
I've recently been having problems with my Tilt regarding charging/battery issues. http://forum.xda-developers.com/showpost.php?p=2220715&postcount=37
Here's a quick rundown of my history...
- Can use Active Sync just fine
- When trying to charge, it says charging but won't charge
- No visible damage to the mini usb plug (at least to me)
- Had accident where the usb cable was pulled out from Tilt
Now...
I recently bought a charger that will just charge the battery separately from the phone until I can get it repaired. It's working fine so far except one issue. Whenever I try to power off the device (hold the power button till prompted to turn off), it'll power off then it'll power itself back on after 3 seconds. I did a hard reset to see if that would fix anything but it didn't. The only way to keep the phone off is to take out the battery. But once I put the battery back in, it'll power on by itself. The power button doesn't seem to be sticking or anything but I guess anything is possible. If anyone has any ideas I would appreciate it very much!!!
(I'm currently running the stock AT&T Rom without any programs installed. Also, I've never had any other Rom flashed on it.)
dieneverknowing said:
First off, I just want to say thanks for anyone who might be able to be of some assistance. I've tried searching google and the forums but haven't had any luck. If I've missed something, please feel free to hit me upside the head with the spoon.
I've recently been having problems with my Tilt regarding charging/battery issues. http://forum.xda-developers.com/showpost.php?p=2220715&postcount=37
Here's a quick rundown of my history...
- Can use Active Sync just fine
- When trying to charge, it says charging but won't charge
- No visible damage to the mini usb plug (at least to me)
- Had accident where the usb cable was pulled out from Tilt
Now...
I recently bought a charger that will just charge the battery separately from the phone until I can get it repaired. It's working fine so far except one issue. Whenever I try to power off the device (hold the power button till prompted to turn off), it'll power off then it'll power itself back on after 3 seconds. I did a hard reset to see if that would fix anything but it didn't. The only way to keep the phone off is to take out the battery. But once I put the battery back in, it'll power on by itself. The power button doesn't seem to be sticking or anything but I guess anything is possible. If anyone has any ideas I would appreciate it very much!!!
(I'm currently running the stock AT&T Rom without any programs installed. Also, I've never had any other Rom flashed on it.)
Click to expand...
Click to collapse
There is an option somewhere in power settings that enables/disables the Tilt from charging when connected to a PC. This may be the cause of the first issue.
However, the fact that it won't stay powered off...I have never heard of that before it sounds like a hardware issue. If your Tilt is still covered under warranty I would get it replaced.
bengalih said:
There is an option somewhere in power settings that enables/disables the Tilt from charging when connected to a PC. This may be the cause of the first issue.
However, the fact that it won't stay powered off...I have never heard of that before it sounds like a hardware issue. If your Tilt is still covered under warranty I would get it replaced.
Click to expand...
Click to collapse
Thanks for the reply! I tried adjusting that setting along with any other settings I could find regarding power but all without any luck.
I'm pretty sure it's a hardware issue as well, but I guess what I'm really wondering is if any one can make a semi-educated guess as to whether this could be involved with my mini usb plug issue or if the motherboard is just screwed
I'd love to send it in for a replacement but of course my warranty expired 5 days before the problems started
dieneverknowing said:
Thanks for the reply! I tried adjusting that setting along with any other settings I could find regarding power but all without any luck.
I'm pretty sure it's a hardware issue as well, but I guess what I'm really wondering is if any one can make a semi-educated guess as to whether this could be involved with my mini usb plug issue or if the motherboard is just screwed
I'd love to send it in for a replacement but of course my warranty expired 5 days before the problems started
Click to expand...
Click to collapse
I'm not a hardware guru with HTC, although I have alot of experience troubleshooting PCs and Servers. I would say that it is unlikely that the USB port is what is causing the device to keep turning on.
In any event, are you qualified or ready to try an replace either one yourself (usb port or motherboard)?
There are 3rd party services that will fix the device...but they aren't cheap...it can cost $1-200 bucks or maybe more.
Are you running the Stock ROM/Radio/SPL? Or did you flash anything new?
You may want to revert everything back to defaults and see if the problem persists.
bengalih said:
I'm not a hardware guru with HTC, although I have alot of experience troubleshooting PCs and Servers. I would say that it is unlikely that the USB port is what is causing the device to keep turning on.
In any event, are you qualified or ready to try an replace either one yourself (usb port or motherboard)?
There are 3rd party services that will fix the device...but they aren't cheap...it can cost $1-200 bucks or maybe more.
Click to expand...
Click to collapse
I'm handy with computer hardware and everything but not really with small electronics. I was willing to send it to a repair shop to have the usb plug replaced in hopes of fixing my charging problems but now I'm not sure if it'll be worth it if there's a bigger/more expensive problem.
bengalih said:
Are you running the Stock ROM/Radio/SPL? Or did you flash anything new?
You may want to revert everything back to defaults and see if the problem persists.
Click to expand...
Click to collapse
I'm currently and always have been on the Stock Rom. I bought the phone as a refurb so who knows if someone here had it before me and flashed a bunch of roms . But since I've had it I've kept it running the stock AT&T rom. I also did a hard reset after I noticed the problem but it help anything.
dieneverknowing said:
I'm handy with computer hardware and everything but not really with small electronics. I was willing to send it to a repair shop to have the usb plug replaced in hopes of fixing my charging problems but now I'm not sure if it'll be worth it if there's a bigger/more expensive problem.
I'm currently and always have been on the Stock Rom. I bought the phone as a refurb so who knows if someone here had it before me and flashed a bunch of roms . But since I've had it I've kept it running the stock AT&T rom. I also did a hard reset after I noticed the problem but it help anything.
Click to expand...
Click to collapse
Hmm..yeah...refurb doesn't sit well with me.
At least the problem isn't a crippling one...since you can charge it with a stand-alone charger. As far as not staying off....that's kind of annoying, but I don't generally turn my Tilt completely off. You can always just put all the power saving stuff on to cut down on battery.
So, it seems like something you may have to live with, or pay for repairs. Hopefully someone can offer a better miracle cure than those suggestions...
bengalih said:
Hmm..yeah...refurb doesn't sit well with me.
At least the problem isn't a crippling one...since you can charge it with a stand-alone charger. As far as not staying off....that's kind of annoying, but I don't generally turn my Tilt completely off. You can always just put all the power saving stuff on to cut down on battery.
So, it seems like something you may have to live with, or pay for repairs. Hopefully someone can offer a better miracle cure than those suggestions...
Click to expand...
Click to collapse
I was a little weary of buying a refurb at first, but it was actually in great condition and worked just fine until when I accidentally kicked the cable out of it. But thanks for the suggestions. And you're right, it's still very usable, just a bit more of a hassle right now. Hopefully someone out there has something for me.
Exact same problem as dieneverknowing. I am going to try some new batteries and see what happens.
- When trying to charge, it says charging but does not charge
- bought a charger that will just charge the battery separately - working fine so far except one issue.
- whenever I try to power off the device (hold the power button till prompted to turn off), it'll power off then it'll power itself back on after 3 seconds. I did a hard reset to see if that would fix anything but it didn't. The only way to keep the phone off is to take out the battery. But once I put the battery back in, it'll power on by itself.
im having the same issue on my old tilt. i took it apart. and still no luck . no visible damage, gonna clean everything and put it back together.
was this problem ever solved. sorry for bumping an old thread. But this is my same issue.
Hey don't worry about bumping an old thread. I meant to do the same when I got my phone fixed.
Turns out it was the sync connector that had damage. I sent it to PPC Techs for this service and it made it like new. I never tried to take it apart, but I could only assume that at some point in time, one of the pins in the connector became separated from the motherboard.
thats what it looks like to me. i have it narrowed down to the board with the usb connector. but not sure yet. How much was that service. i would replace it my self if i can find that part at frys today.
Service was $80, and then you had to pay shipping both ways. I had looked into replacing it myself, but my small electronic skills aren't good enough for me to risk it on a pricy phone. I remember seeing the connector part somewhere online for $40 I believe, but I can't remember where though.
But PPC Techs had it repaired in less then 24 hrs after receiving it. And they did a great job. It feels more solid then when I had originally bought the phone.
Hello,
I've put some ROM's on my HTC touch Diamond and after some time my phone stopped charging and nor will it charge if i connect it through USB.
I've tried several other ROM's thinking it might be the ROM that stopped my phone from charging but apprently that's not it.
Any idea why I can't charge my phone? Am i doing something wrong?
Oh and is there a way to reverse all this? Like put it back to the original ROM when bought? I'd love to do that if possible
Thanks
YamaIB said:
Hello,
I've put some ROM's on my HTC touch Diamond and after some time my phone stopped charging and nor will it charge if i connect it through USB.
I've tried several other ROM's thinking it might be the ROM that stopped my phone from charging but apprently that's not it.
Any idea why I can't charge my phone? Am i doing something wrong?
Oh and is there a way to reverse all this? Like put it back to the original ROM when bought? I'd love to do that if possible
Thanks
Click to expand...
Click to collapse
You try to just do a hard reset for the device will be set back to factory default settings !! about how to do it, just look at here
I already did Hard Reset a multiple times and it doesn't reset the phone to the normal factory ROM, it keeps the current ROM on it.
Looks like a PSU problem. Did u try to keep the phone on , remove the PSU and shove it back in , then turning the phone on?
Have you tried charging your phone via AC power supply? Could be a problem with the USB cable when charging directly from laptop/computer. Moreso , if the regural charger doesnt manage to solve this , try replacing it.
My hunch is it could be a hardware problem. If all fails , go to a service center for a diagnosis. You could end up buying a new PSU.
Software issue? Try flashing a new ROM; find a clean one on the forum , could be a solution.
I did encounter this problem after i tried to flash my headset with a W6.5 ROM. Did not charge from computer/laptop , but charged from AC power supply.
After i returned to a simple , clean ROM , the problem dissapeared...
Use the search feature before opening new threads, please ...
about charging issues:
http://forum.xda-developers.com/showthread.php?t=459376&highlight=charging
If you have not done it :
I guess you should look for the mtty thread, which may solve your problem:
http://forum.xda-developers.com/showthread.php?t=540290
Good luck!
I've got a rooted Captivate and I was running CM7. Yesterday, I went into CWM and did a back up and I was going to flash a new ROM. The problem is I forgot to wipe everything, I just loaded the zip from SD card and now the phone turns on, shows the white AT&T screen then gets stuck on the Galaxy S cyanogen(mod) screen.
Here's the 1st problem!!
I cannot get the phone to go into recovery mode. I've tried every combination of volume and power buttons you can think of. I've also tried power volume and home button... That actually made the phone reboot so I had a glimmer of hope thrown in my face right before the phone just got stuck on the same galaxy cyanogenmod screen. If i hold those buttons down, it does an actual boot loop over and over...
Here's the second and much bigger problem!!
I have a broken Micro USB port. (of course I do, why would this just be easy for me?!?!) Before this issue, I would plug the phone in while it's off or on and it would show it charging, however the phone would not charge at all. If I plugged it into a computer, the computer would show that there is new hardware but it would never install correctly and I wouldn't be able to access it.
As of now, when I plug the phone in to either wall or computer, and I apply some force to the USB plug at the phone I can get the screen to light up like it's going to charge but it never turns green like it's charging, it just stays at that little spinny thing in the middle of the batter picture on the screen.
I've tried both odin2 as well as heimdall... The problem is that there is no way for me to get them to recognize the phone. Weird enough though, I can get the phone to go into download mode by playing the power, volume, plug in USB game. It takes a few times but I can get it to work. I'm pretty much stuck from there though.
I am working on finding someone to fix the USB port for me but it's micro soldering and has proven to be quite difficult for me to accomplish.
I'm pretty much out of options right now. Does anyone have any advice or super secret squirrel stuff that could force this dang thing into some sort of recovery mode??? I would greatly appreciate any help!!!!!
look in my sig USB PORT REPAIR
Thanks
Hey, thanks a lot for that link. It looks promising. I'm going to try something tomorrow that hopefully fixes the usb port. If not then I"m going to look to get it fixed professionally... Thanks again...
I recommend that service as I have used it. very professional and great support!
Getting it repaired
I found a place by my house and the guy is going to fix the port for 25 bucks, including a new port.. Can't beat that...
b-eock said:
I recommend that service as I have used it. very professional and great support!
Click to expand...
Click to collapse
Thanks, I'm going to give this service a try to fix my headphone jack. I think the sensor is broken and thinks headphones are always plugged in.
What ROM are you running. as an I9000 ROM with out a proper kernel will do this!
I was running CM7 with a Glitch Kernel and I was trying to go to TeamHackSung's ICS PORT BUILD 14.
Hello all, thanks for taking the time to look at my thread.
Last night I put my M7 on the charger and when I woke up it would not turn on. Also the indicator LED was not on, neither orange or green. I tried several cables, wall warts, car chargers to no avail. After a bit of googling I came across an issue where the device shows up in Windows device manager as QHSUSB_DLOAD, and this is exactly my case. I am in the process of trying a fix that uses Ubuntu, but I would like some input, or any ideas I could also try to resurrect my phone.
It was rooted and running ViperRom, on their last version of KitKat. I have not flashed anything to it since that update came out. Also it had the stock kernel to that Rom.
The phone has not responded to any button press combinations, nor the bright lights on the sensor.
Finally I did notice that my PC, as well as my aftermarket car stereo, were able to connect to the phone but were unable to interact with it.
Please if anyone has any input I am open to all suggestions, also if you need more info/details about the situation I will answer any question as best I can.
Thanks again!
HulianMango said:
Hello all, thanks for taking the time to look at my thread.
Last night I put my M7 on the charger and when I woke up it would not turn on. Also the indicator LED was not on, neither orange or green. I tried several cables, wall warts, car chargers to no avail. After a bit of googling I came across an issue where the device shows up in Windows device manager as QHSUSB_DLOAD, and this is exactly my case. I am in the process of trying a fix that uses Ubuntu, but I would like some input, or any ideas I could also try to resurrect my phone.
It was rooted and running ViperRom, on their last version of KitKat. I have not flashed anything to it since that update came out. Also it had the stock kernel to that Rom.
The phone has not responded to any button press combinations, nor the bright lights on the sensor.
Finally I did notice that my PC, as well as my aftermarket car stereo, were able to connect to the phone but were unable to interact with it.
Please if anyone has any input I am open to all suggestions, also if you need more info/details about the situation I will answer any question as best I can.
Thanks again!
Click to expand...
Click to collapse
QHSUSB_DLOAD issue happens for 2 reasons
Hardware failure (most likely the motherboard)
Bad firmware flash
Cause #2 can be fixed using the unbrick project with ubuntu.
Cause #1 requires a motherboard replacement.
Since you didn't flashed anything that directly resulted with a qhsusb_dload brick then its #1.
i was afraid of that, thanks for your reply!