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Tried connecting my kaiser to 2 different pc's and it won't get detected. The device will charge but activesync won't pick it up. Also its not listed in device manager! I tried disabling/renabling advanced network functionality as well has soft reset the device several times. I'm on the verge of hard reseting BUT when i put my device in bootloader mode it only says serial.. will not say USB as its supposed to
any help would be appreciated.. i'm on death v4 rom btw.
thanks in advance!
fone_fanatic said:
The device will charge but activesync won't pick it up.
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Click to collapse
Can you get an activesync connection via Bluetooth? When you inspect the extUSB connection can you see anything which looks wrong (such as a wire sticking out/in more than the others? What happened preceding this problem?
If you hard reset the device I don't see the relevance of the bootloader. It'll just restore the original image from where it's tucked away in the devices ROM. If it was working fine straight after you installed the ROM thats on it now and doesn't work after a hard restore then that points towards a hardware failure. If you have to go down the path of restoring to a different (original) ROM for returning purposes, there are ways of doing this with a microSD card - although I've not tried. I think the wiki would help there.
bluetooth activesync is working, i did a hard reset and nothing. Flashed to romeos via microsd and now its acting all strange.
After it completed the flash from microsd, i soft reset the device and it rebooted backinto bootloader.. i removed the microsd and soft reset several times and it kept going to bootloader. I attempted to hard reset as well and same thing, would go to bootloader. Removed the battery for a couple minutes and still same thing. Plugged it into USB with it off and it turn on by itself and go straight to bootloader. Unplugged the USB cable, took out the battery and put it back in, then plug the USB cable back in and this time the orange light came on as if charging and it finally booted up. The above has happened to me previously on my hermes but that was when the battery was extremely low, my battery level is currently at 97%!
now its booted into the freshly flashed rom and still same thing... charging but not being recognized by the PC... i've checked the usb port on the device and everything looks fine.
I'm lost at what to do now....
This might be a stupid reply but I had the same problem. My cable was busted so you could try another cable.
I am in the same situation here
Tried it with 3 different PCs with 3 different cables.
It's charging, Active sync pickes it up and trying to connect but fails to connect.
The only think I can come up with, I used new charger in the car. May be it killed the port
Is there any way to find out for sure?
i tried 2 cables with 2 different pcs... its only charging it and the computer won't detect the device at all. Nothing under usb in device manager.. even in bootloader, it only says serial not usb. I've downgraded to a shipped AT&T rom and Radio through the storage card but i still need to downgrade the SPL before i attempt to get a warranty exchange. IS that possible to do with through microsd yet?
I'm having the same issue. The usb port charges the phone fine with the USB cable, but teh computer does not detect the device. I also tried the headphones and they work fine as well. Help!
Update: I just tried a different usb cable, and now the computer recognizes the device, but as an unknown device.!!!!!
fone_fanatic said:
bluetooth activesync is working, i did a hard reset and nothing. Flashed to romeos via microsd and now its acting all strange.
After it completed the flash from microsd, i soft reset the device and it rebooted backinto bootloader.. i removed the microsd and soft reset several times and it kept going to bootloader. I attempted to hard reset as well and same thing, would go to bootloader. Removed the battery for a couple minutes and still same thing. Plugged it into USB with it off and it turn on by itself and go straight to bootloader. Unplugged the USB cable, took out the battery and put it back in, then plug the USB cable back in and this time the orange light came on as if charging and it finally booted up. The above has happened to me previously on my hermes but that was when the battery was extremely low, my battery level is currently at 97%!
now its booted into the freshly flashed rom and still same thing... charging but not being recognized by the PC... i've checked the usb port on the device and everything looks fine.
I'm lost at what to do now....
Click to expand...
Click to collapse
Have you tried these steps?
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/activesync-usb.mspx
ajay6780 said:
Have you tried these steps?
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/activesync-usb.mspx
Click to expand...
Click to collapse
Thanks for that suggestion but still no dice
The computer isn't detecting the device at all! Usually when a usb device is plugged in you can go to device manager and look under USB and see it there, but its not showing up. I've scanned for hardware changes several times and nothing.
I've now tried on 3 different computers (2 pc's and 1 mac) with 2 different USB-MiniUSB cables and nothing!!
i guess i'll just go to the at&t device support center tomorrow and hope they'll replace it on the spot and notice that i've changed the SPL...
can i ask for the people that are having this problem to do the following.
With your device unplugged from the PC open device manager. (Right click My Computer -> Properties -> Hardware (3rd tab) -> Device manager) Then expand the last tab (Universal Serial Bus Controller) and plug in your device.. if it doesn't show up then click actions -> scan for hardware changes..
I just want to make sure if your computer is detecting your device or not..
just an update with my situation. i went into the att device service center today and told them my problem... the guy behind the counter had no clue what he was doing. he just looked at it like a monkey for minutes then swapped it out for a new one. no questions asked even though it was hard spl'd, cid unlocked, and sim unlocked.
but now this device's vibration is really weak and i lost my invsishield protection on the front (kept the battery cover and my ppctechs scren protector)
Busted? or just won't work
Hi all,
I have been coming to these forums for a little while and only posted a couple of times. I felt this was important. I was having the same problem. Tried the cables, resets, ROM changes the works. I have had my at&t tilt htc 8925 for 36 days when I reported the problem to them. But it actually started about 10 days before. At&t tech support was very rude and accusatory when it came to them "helping" me. I, like probably all owners of a phone like this treat it like gold. It is very important to me. So when I contacted tech support and was told it was probably abuse or I had "buyers remorse" (I don't want to return the phone I just want it fixed!?)
The best they can do and they do not budge on this is for me to return the phone for an exchange. BUT, and this is a BIG AT&T but, the phone they exchange it with is refurbished. Something someone has returned. I do not want a phone that has been returned. I want mine fixed. "This is my phone, there are many like it but this one is mine" Know what I mean? When I bought the phone the guarantee was "we'll just replace it with a new phone" and I like 1000's of others did not ask if that "new phone" was refurbished. It is. Now advocates will tell you as they did me, refurbished is actually BETTER than new. Huh? Then why aren't all phones sold refurbished ones? And if they are so great, take mine back, give me one of those "crappy" new phones and give mine to someone who wants a sweet refurb. I am outraged by the whole mess.
I have searched forums and complaint sites. The bad usb port problem is NOT an isolated incident. There are a lot of people with the same "it charges but won't sync" problem. This is a known problem they refuse to address. Their stand, send in for refurb.
Personally I would like to see a recall fix class action against at&t. It can be fixed but they just don't want too. I thought I would be relatively safe buying for a huge company. They spend millions on advertising to simply leave their customers twisting in the wind after 30 days. Very bad business.
That's the rant. So I decided that if the warranty was useless anyway I'd take a shot at it myself before sending out for repair myself. There is a place in California PPC Tech http://www.pocketpctechs.com/main.asp?area=home that will fix the usb for $79 and ship it back to you in a few days. They seem to be reputable and a lot of people are opting to fix this problem themselves.
How did I fix mine? by altering the mini usb end of the sync cable. I tried other cables and connectors but I think it has something to do with the contact points. The only way mine would work was if I plugged it in, wiggled it slowly and with a little bit of pressure at times, around until the screen brightens. That means it has made a connection, then don't move. Hold very still. It took both my hands. Wait for what seems like 2 mins and it would start to sync. Based on this. my repair (before I send it to California for repair, which I may end up doing anyway) is make sure the plug on the phone is straight and not damaged. If you can get the phone to sync this way you may be able to crimp the mini end of the usb very very slightly to make the connection you are manually doing by wiggling it around. It took a lot of small tweaking but it now syncs about 29 out of 30 times. That's about as good as it gets.
So good luck to us all. If you can't get it to work yourself send it out west to PPC Tech. In this economy the phone companies like at&t better start getting their customer service back on track before they have no customers to service, It has happened to the biggest before. Wake up AT&T! The days of the business model of massive turnover and new signups is coming to an end as people tighten their belts. Treating current and future users poorly is a sure fire way to put yourself out of business.
here is my gift to you all..
http://forum.xda-developers.com/showthread.php?t=362679
read this post and check EVERY SINGLE LINK in the first post...i had this issue and i ended bending my usb plug every which way until finally i broke the plastic seperator off and in turn smashing the second pin from the left on the top off (the one in charge of activesync) over and over until it broke...i didnt really care i could still flash by sd but then i smashed the + power pin and so i was on the phone with att for many many hours explaining to them that its a known issue to users but not to the company and they finally sent me a replacement..i should have just searched my butt off before trying to deal with a problem/fox it myself (yes i dissasembled it and soldered the pin back on and it broke off multiple times causing me to dissasemble it many many times and smashing it again and i ended up getting alcohol on the water damage void pad which i replaced) learn from me...if you ever have ANY problems that are significant..dont try fixing JUST GET A REPLACEMENT...who cares if its a refurb..if the refurb sucks then send it back until they send you a new kit...after 5 returns you get a new kit soo just keep sendin back them refurbs until your happy
oh and to make it easy on yourself because if you tell att you have a usb problem its NOT covered under warranty and will take you many many hours like me to convince them otherwise (which someone eventually will understand because certain people ARE familiar with this problem at ATT it just depends who you get and how many times youve been elevated in support)..what you need to do is IF YOU CAN return your spl back to stock (if you manage to get a long enough connection with activesync) but if not dont worry too much att doesnt really check spl just that you have the shipped rom on there so load the shipped rom (found on here) on your sd and flash back and just make up some excuse that it isnt working right and youl get a replacement or if you can get the spl revrted jus throw your device in bootloader by a failed flash (pull the usb out during flash) and say its stuck in the funny colored screen lol
jaysjob, i've been dealing with ppctechs for a long time (probably since '03-'04) they're very reputable and highly recommended. They actually got the contract to be the authorized repair center for I-Mate about a year ago.
But why would you pay $79 for something where u can get a complete replacement? Yah it might be a refurb but my device that i turned in was all scratched up from drops.. the images on the start, ie, and messaging buttons by the d-pad had scratched off.. and now the device i got looks brand new (i actually think it is a new one but i never asked if it was a refurb or not)
pazookie, what your saying is true.. always take advantage of the warranty if you have it. If you dont and you want to repair it yourself, know what your doing! I'm very handy and have done many lcd replacements and other various repairs on cellphones (nokias, HTCs, sony ericsson, samsung, motorola, u name it!)
My little brother has the n82 and he bought the black case, I told him to wait for me and i'd help him do it but he got impatient and he thought it was gonna be a simple swap. He ended up breaking his LCD doing it which set him back $80!
anyways i'm happy now with a new device but i'm gonna go back tomorrow and get it replaced again because the vibrate is extremely weak!
fone_fanatic said:
jaysjob, i've been dealing with ppctechs for a long time (probably since '03-'04) they're very reputable and highly recommended. They actually got the contract to be the authorized repair center for I-Mate about a year ago.
But why would you pay $79 for something where u can get a complete replacement? Yah it might be a refurb but my device that i turned in was all scratched up from drops.. the images on the start, ie, and messaging buttons by the d-pad had scratched off.. and now the device i got looks brand new (i actually think it is a new one but i never asked if it was a refurb or not)
pazookie, what your saying is true.. always take advantage of the warranty if you have it. If you dont and you want to repair it yourself, know what your doing! I'm very handy and have done many lcd replacements and other various repairs on cellphones (Niki's, HTCs, sony ericsson, samsung, motorola, u name it!)
My little brother has the n82 and he bought the black case, I told him to wait for me and i'd help him do it but he got impatient and he thought it was gonna be a simple swap. He ended up breaking his LCD doing it which set him back $80!
anyways i'm happy now with a new device but i'm gonna go back tomorrow and get it replaced again because the vibrate is extremely weak!
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Click to collapse
Hi fone
Thanks for the reply.
Yes, I agree with you. If the phone has something else that is messed up like you were saying a scratched screen or buttons. It's just that I am as careful as I can be to keep the phone in nice condition just to send it back for maybe one that someone didn't take the same care of.
Mine works good now. I think it has something to do with when I crimped the cable end. It make a tighter fit. I think that may be the key to mine and others problems. For sure it is becoming more and more clear that there is a design flaw whether att wants to acknowledge it or not.
Thanks for your input about PPC too. If I do end up having to fix it that's probably the way I'll go if that is still the only thing wrong. Otherwise it's in for the warranty as you suggested. I KNOW I'm not that smart.
Im having this same issue and it is definately not a cable problem.
tayloryork said:
Im having this same issue and it is definately not a cable problem.
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if u think its a hardware problem then take it to a service center. The guys there just follow step by step guides on how to diagnose phone issues. For me he saw a crack in the usb jack on my device and just replaced it. If you send it in to HTC i think theres a higher risk of them figuring outu the device is hard spl'd and wont honor your warranty.
tayloryork said:
Im having this same issue and it is definately not a cable problem.
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Click to collapse
taylor, I'm not saying it is a cable problem. I am saying it is a hardware port problem. I "fixed" mine, probably temporarily, by crimping my usb cord so that it holds more firmly in the port. I did say if you have the same problem and you use the same test I did ie: move it slightly, Gently, not like others I have heard stories of where they ram it from side to side until it snaps off, that you might be able to do what I did. I thought others with the same problem might be able to use this workaround until at&t figures out it is not an isolated incident with thousands of people having the same problem thats all. Hope this helps.
jj
I had a similar problem. Phone would charge fine, but windows didnt even recognise anything was plugged in. Interestingly the bootloader changed to USB when the cable was connected, and Serial when unplugged.
As it turns out (thanks Flying Kiwi for suggesting the obvious I had overlooked) the middle top pin was recessed too much into the plastic guide, so I stabbed it a bit with a scapel and all is well.
So it seems that the Serial/USB section of the bootloader cant even be trusted.
Hello
My friend has Nexus 6, or should I say had. Unfortunately, he dropped his phone really hard on concrete. LCD is completely dead. He is dumb enough to never make a backup of his photos etc. Is there any way to get his data back ? Phone is pure stock.
Thanks for any help
grzechu51 said:
Hello
My friend has Nexus 6, or should I say had. Unfortunately, he dropped his phone really hard on concrete. LCD is completely dead. He is dumb enough to never make a backup of his photos etc. Is there any way to get his data back ? Phone is pure stock.
Thanks for any help
Click to expand...
Click to collapse
Does he have USB debugging enabled?
grzechu51 said:
Hello
My friend has Nexus 6, or should I say had. Unfortunately, he dropped his phone really hard on concrete. LCD is completely dead. He is dumb enough to never make a backup of his photos etc. Is there any way to get his data back ? Phone is pure stock.
Thanks for any help
Click to expand...
Click to collapse
If the phone turns on and boots just plug it in the PC and you might be able to port them to the PC.
Sent from my Nexus 6 using XDA-Developers mobile app
grzechu51 said:
Hello
My friend has Nexus 6, or should I say had. Unfortunately, he dropped his phone really hard on concrete. LCD is completely dead. He is dumb enough to never make a backup of his photos etc. Is there any way to get his data back ? Phone is pure stock.
Thanks for any help
Click to expand...
Click to collapse
Well a very annoying thing about Marshmallow is that the phone requires you to unlock it and select file share over usb mode otherwise it will only charge off a computer, if he had ADB enabled AND had it used on a computer in the past then you can do an ADB pull, but again on a new computer you'll have to confirm that you trust the computer to get adb to work. And even if he had TWRP recovery installed you'll still need to decrypt the phone using a passcode unless he used a unsecure lockscreen. Also if you have ADB access then you can use a chrome extension called "vysor" which mirrors the phone screen onto your computer to interact with it.
EDIT: just read pure stock...
Debugging is unfortunately off.
Is the actual screen destroyed, or just the digitizer?
If the actual screen is toast along with the digitizer, replacing the screen is the only means of retrieving his data. The good news in that regard is that taking apart the Nexus 6 is actually quite easy, based upon iFixit's teardown of the device.
If only the digitizer is gone, there may be some hope. Grab a USB OTG cable and a PC mouse. Connect the mouse to the OTG cable and plug the OTG cable into the MicroUSB port. Android should then generate a mouse cursor that you can use to maneuver around the device. From there you should be able to enable USB debugging if you want, or simply copy his data to Mega, Mediafire, Dropbox, or Google Drive for later retrieval.
I had the same thing happen to my N6. With nothing to lose, I banged it against my palm and saw the screen flicker. After a few more taps, I got the screen to come back long enough to back up data and get me through till a replacement arrived.
Hey everyone.
So I've got a question that I'm hoping you guys / girls can help me with.
I have this old Lumia 520 that fell to its inevitable demise in 2014. The digitizer is cracked and unresponsive, but the screen itself powers on fine and isn't damaged from what I can tell. I saved what I could from the SD card I had in it, but there was still a lot of photos that I wanted that was stored on the device's local storage.
Here's the thing though, I cannot access it from my PC via USB cable unless the screen is unlocked, and I can't unlock it because the touch panel is broken! And so the phone has been laying in a drawer ever since.
Is there any workaround to this? Some way that I might be able to save these long-lost pictures? I really have no interest in repairing the phone. If I can get the photos off it I'll probably just throw it away, as I have a way better device now anyway.
Cheers! :good:
Why not try storage mode? WPinternals.
augustinionut said:
Why not try storage mode? WPinternals.
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Click to collapse
How does one activate storage mode when you cannot interact with the device?
Just try it.... doh.....
https://www.google.com/url?q=http:/...ds-cse&usg=AFQjCNHlQm2KBku0uoCQKCH0dgXOwYp6vQ
Do not format if asked
No way can do it. U only hardreset the phone and of course all data will be lost. Hz...
What?
hey guys, title pretty much says it all. my phone isnt recognized by and computer or OS ive tried plugging it into. itll charge, but thats it. no data transfer. it isnt even recognized in fastboot, meaning if anything ever happened and i didnt have a backup, id by pretty screwed. and help or suggestions would be greatly appreciated.
Hi mate,
Have you tried other usb cables? Sometimes cable spoiled, the data part is not working it only charge the phone.
My usual recommendation - WugFresh Nexus Root Toolkit has an excellent walk-through of Pc driver setup.
mr.dude5660 said:
hey guys, title pretty much says it all. my phone isnt recognized by and computer or OS ive tried plugging it into. itll charge, but thats it. no data transfer. it isnt even recognized in fastboot, meaning if anything ever happened and i didnt have a backup, id by pretty screwed. and help or suggestions would be greatly appreciated.
Click to expand...
Click to collapse
The Micro USB port is bad. Mine is exactly the same and no Quick Charge too. If it's still under warranty, Moto will replace it. They replaced mine with new IMEI. I understand there no way just to replace the port. Need to replace the whole motherboard. It's took about 10days to get it back for me. Well I just got this N6 from AZ Warehouse Deal about a month ago. I'd have to Return to AZ but couldn't give up this good deal.
Sadly, I don't believe it is, I got this thing A relatively short time after it came out. I guess I just have to hold out until I can get a new phone. Which makes me kind of sad, as this is the best phone I've ever owned
You have checked your driver setup, right? NRT is a great help in getting the PC set up properly.
It is likely because by default Android is set to charge only. You have to plug it into the USB, open phone, pull down the notification panel, select file transfer (mtp), and you should be good to go.
Edit: I used to have issues charging or file transfer, but I simply had to clean the charging port. It got clogged up with pocket lint. I found a hard thin plastic (like used in various retail packaging uses) cut into a small pick shape. Don't use anything metal because it could short out. Compressed air doesnt seem to do a very good job.
try Airdroid
hey guys, update, problem fixed. dont know how, but there was lint gathered in the charging port preventing the data exchange via usb. took a toothpick and scraped it out, no more problems. recongnized by my computer and adb/ fasboot works again. honestly, a little embarrassed that i hadnt figured that out in the first place, but i am pleased to report my phone is saved. thanks for all the suggestions.
Hello all.
My girlfriend dropped her S10, and the screen has smashed. The top ~20% of the screen is visible still, but the rest doesn't work. The screen is responsive some of the time - but hard to tell where I'm hitting anything... and becoming increasingly difficult to unlock (Might be locked out for ___ minutes? Can't tell!)
She's gotten a new phone as the cost of a new screen was prohibitive... but I'm trying to recover the data (photos) from the phone and not having much luck. Plugging in the USB, I'm unable to allow the access to the storage....
I've done a quick google search and have found plenty of 'free download' options (which you have to pay to use of course) to recover data.... is there any actual free tool anyone can point me to in order to get her photos off of the phone? Any help would be greatly appreciated!!!!
Hello nogoodname, try with USB adapter on usb-c with a mouse you should see the cursor is able to navigate.
If not as USB debugging not activated try with recuva or samsung dex
nogoodnames said:
Hello all.
My girlfriend dropped her S10, and the screen has smashed. The top ~20% of the screen is visible still, but the rest doesn't work. The screen is responsive some of the time - but hard to tell where I'm hitting anything... and becoming increasingly difficult to unlock (Might be locked out for ___ minutes? Can't tell!)
She's gotten a new phone as the cost of a new screen was prohibitive... but I'm trying to recover the data (photos) from the phone and not having much luck. Plugging in the USB, I'm unable to allow the access to the storage....
I've done a quick google search and have found plenty of 'free download' options (which you have to pay to use of course) to recover data.... is there any actual free tool anyone can point me to in order to get her photos off of the phone? Any help would be greatly appreciated!!!!
Click to expand...
Click to collapse
You will hardly be able to bring it back. I have everything that matters to me and on PC. In the case of something, I switch everything from PC to the phone. I am writing to you that from now you everything that is important to you, you save for PC.
meric57 said:
Hello nogoodname, try with USB adapter on usb-c with a mouse you should see the cursor is able to navigate.
If not as USB debugging not activated try with recuva or samsung dex
Click to expand...
Click to collapse
That's a good shout. I did actually manage to download Google Home .. then managed to cast the screen to my Nest Hub. Then I was able to see where I was touching and managed to allow access to the PC. Photos copied over successfully.
recuva / Dex...... I'll look into these to see if anything else wanted off the phone! Thank you!
ZmisiS said:
You will hardly be able to bring it back. I have everything that matters to me and on PC. In the case of something, I switch everything from PC to the phone. I am writing to you that from now you everything that is important to you, you save for PC.
Click to expand...
Click to collapse
Yeah... It's not my phone. All my stuff is backed up automatically. My girlfriend has learned a valuable lesson though!