Database Develop

[Video] Nexus 4 Ear Speaker & Loud Speaker Issues while on Call

Well after ordering on the 13th during the first 15 minutes and being a Limbo Level 3 got my Nexus 4 and this happens
On hold for the last 30 minutes
Edit
There are two issues, one is the buzzing when not on call and the other is the borked up earpiece (maybe less than mine).
I didn't have the buzzing when there were no calls being made but I think the issue I have is an extension of the buzzing issue and is in all probability a manufacturing defect.
They make such an awesome device with bad hardware, Google would be crying
the old device directly goes to LG USA as I can see from my RMA return label so my personal advice to all those who have issue while in call please RMA the device.
http://www.youtube.com/watch?v=5hnJbN6d_nc
Update
Google will be sending a replacement.

That sucks. Does it happen on all volumes or just max?

all the time..fml

Just got off the call with a CSR after 45 minutes of waiting ..they will be sending a replacement but another charge of 349 on my credit card until I return the Old one

That sucks munchy. I'm glad I got a good one. I hope you get everything straightened out.
Sent from my Nexus 4 using Tapatalk 2
---------- Post added at 03:43 PM ---------- Previous post was at 03:41 PM ----------
munchy_cool said:
Just got off the call with a CSR after 45 minutes of waiting ..they will be sending a replacement but another charge of 349 on my credit card until I return the Old one
Click to expand...
Click to collapse
Yeah I hate the way they do rma's at Google. Why not just charge you if you don't return the old one in a certain amount of time like most other companies? Is it your fault you got a bad one? No!
Sent from my Nexus 4 using Tapatalk 2

Thanks Ryan, lets hope I get a new one which is fine soon, I am happy that the one that I sent to John aka VT is good, the moment I found the f**king issue in my phone I emailed him to check his and his is fine, as I ordered 2 and assuming they both were from the same manufacturing lot I guess it's a bug in LG's assemble line

Good luck. Mine makes a very slight nose from the earpiece speaker. It kinda sounds like the soc doing it's thing. I imagine it's fairly normal. I don't have any sounds like you. I feel bad for you because we waited so long and now you got a dud. The one good thing about Google's method of RMA is you can use the old one as much as you like before getting the new. What I don't understand is they have our cc info on file and they still insist on holding the funds. You won't have to pay tax or shipping again though. I had to go through it twice with my nexus 7 so I know how bad it was.
At the same time I do understand why they do it because people could just file an RMA and take off with both devices by removing the card from wallet.
Anyway, I'm sure everything will work out for you. You are good people and I look up to your kindness bro.
Sent from my Nexus 4 using Tapatalk 2

Thanks again Ryan, you know how we roll ..bad things do happen to good people I guess

OP updated with some more information.

I have the same thing wrong with my nexus 4 and I do not have the funds ($388) in my account at the time, does anyone know if they will still allow me to do the exchange for a new device?

blaboy51 said:
I have the same thing wrong with my nexus 4 and I do not have the funds ($388) in my account at the time, does anyone know if they will still allow me to do the exchange for a new device?
Click to expand...
Click to collapse
I don't think so , if you can add a new card/account maybe you can as they send you a link wherein you already have the n4 already in cart and you click on purchase
Sent from my Nexus 4 using xda app-developers app

They only charge 349 for a 16 GB ; no taxes and shipping ; its just an auth on your card
Sent from my Nexus 4 using xda app-developers app

Holy crap, that gave me a migraine.
Send that thing back immediately. It's definitely defective.
Sent from my Nexus 4

FallN said:
Holy crap, that gave me a migraine.
Send that thing back immediately. It's definitely defective.
Sent from my Nexus 4
Click to expand...
Click to collapse
yeah ..they are sending another one in ..let's see when that gets here ...given there shipping issues I am not sure when a new one will come in and how good will it be

munchy_cool said:
Well after ordering on the 13th during the first 15 minutes and being a Limbo Level 3 got my Nexus 4 and this happens
On hold for the last 30 minutes
Edit
There are two issues, one is the buzzing when not on call and the other is the borked up earpiece (maybe less than mine).
I didn't have the buzzing when there were no calls being made but I think the issue I have is an extension of the buzzing issue and is in all probability a manufacturing defect.
They make such an awesome device with bad hardware, Google would be crying
the old device directly goes to LG USA as I can see from my RMA return label so my personal advice to all those who have issue while in call please RMA the device.
http://www.youtube.com/watch?v=5hnJbN6d_nc
Update
Google will be sending a replacement.
Click to expand...
Click to collapse
Ouch man thanks for the video it the first time I could here this bonked up speaker for myself. Hope your new device is all you expect and more when you get it.
Sent From My Buttery Smooth LG Nexus 4

I guess mine is too borked to keep
Sent from my Nexus 4 using xda app-developers app

blaboy51 said:
I have the same thing wrong with my nexus 4 and I do not have the funds ($388) in my account at the time, does anyone know if they will still allow me to do the exchange for a new device?
Click to expand...
Click to collapse
I have heard and I don't know if its true but I remember hearing that you can send in your faulty device then when they receive it they will send you a new one. I'd look into that cause that s just not OK to hold you at bay because you don't have additional funds for there f*ck up.
Sent From My Buttery Smooth LG Nexus 4

I've had zero issues with my N4, actually I love it! Only issue is the screen gets hot but that's expected.
Sent from my Nexus 4 using xda app-developers app

This phone should be recalled and we should all get new revised hardware with no issues and usb otg working. Fking ridiculous. I doubt my replacement will be any better and that's why i'm keeping the first phone until replacement arrives.

i've got same problem, although mine is not as severe. Most interesting part is that when I use google talk or skype, this problem does not exist, and it seems to come up only when making regular phone calls!

Replacement nexus 4 lost or stolen......or so I thought.

So my replacement nexus 4 was suppose to be delivered on Monday. Around noon monday, I check the tracking which said it had been delivered...except I was home all morning and no package was delivered. I waited a few hours, figuring it was some kind of mistake with the tracking.
Then, I called UPS and they confirmed that it had been delivered at the stated time. I immediately called google and explained the situation. They were very understanding and started the process of disabling the lost device and issuing me a new one.
However, later that evening, my neighbour rang the bell and had the package in his hand....he had just come back from work and found it sitting at his front door (arghhh UPS ). At this point I hadn't yet received the e-mail from google with the link to order another replacement, so I figured I would call them to let them know that I had found the device. The rep told me that she would send the request to the department that handles lost/stolen device, but it was most likely already too late. She said she would keep me posted on the situation by e-mail.
Today, I still haven't received the e-mail with the link to order the new replacement, and the device is working fine (I assume if they disable it, it would lock me out or something). So I e-mailed the aforementioned rep and explained this to her. She e-mailed back saying that they had already disabled the device and given me a full refund, and that I would have to reorder the device...wtf On top of that she made no mention of returning this device (But I did go ahead and mail back the original phone today).
The phone is still working fine and my credit card doesn't show any refund (though this may be due to the fact that they haven't yet processed the refund....just my guess). Oh and still no e-mail to order the replacement, but I'm assuming since they are apparently issuing a refund, they expect me to place a whole new order?
What do you guys think? Is this just a big miscommunication between the various departments at google? Did they indeed stop the disabling of the device (which would explain why the device is still working)? But then why would the rep tell me I need to reorder the device. Man, this is just a big mess......and the funny part is, this device has the same earpiece buzzing problem for which I did the RMA lol.
Update: see post 14 on page 2

All the nexuses have buzzing earpieces. Its a feature
Sent from my Nexus 4 using Tapatalk 2

jaju123 said:
All the nexuses have buzzing earpieces. Its a feature
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Only the first ones, all the new batches are fine...

CrazyPeter said:
Only the first ones, all the new batches are fine...
Click to expand...
Click to collapse
New batches = ordered on or after 27th?

now what does that mean disabling a device.... it aint usable... ?

CrazyPeter said:
Only the first ones, all the new batches are fine...
Click to expand...
Click to collapse
Are you saying newer ones don't give that hissing sound when idling (not in call)?
Sent from my Nexus 4 using Tapatalk 2

CrazyPeter said:
Only the first ones, all the new batches are fine...
Click to expand...
Click to collapse
Mine is from the Nov 13th batch of orders no buzzing in my ear piece. My neighbor ordered on the 7th and received it on Monday and it has a buzzing earpiece so I don't think that it has anything to do with what batch it came from.
Sent from my Nexus 4 using Tapatalk 2

yogeshmha said:
now what does that mean disabling a device.... it aint usable... ?
Click to expand...
Click to collapse
They said once they remote disable the device it will basically become a paperweight. I have no idea of exactly what they do. Can anyone shed some light on this? BTW phone still works.

Why would anyone hold up their phones to their ears when it is not on or even on a phone call??!
is this like the "if I shake my phone real hard, I can hear something rattling inside" complaint?

I can't believe you mailed the phone back before even receiving the e-mail with the link to get the next RMA unit. If I were you I would have kept the phone until it either stopped working or you placed the next RMA order and had the next replacement in hand.
Now who knows when you will get your hands on another N4. Looks like you are in a whole new limbo period.

zealtor said:
They said once they remote disable the device it will basically become a paperweight. I have no idea of exactly what they do. Can anyone shed some light on this? BTW phone still works.
Click to expand...
Click to collapse
I think what they do is void the ESN on the device rendering it unusable as a carrier cannot activate a bad ESN.

facetubespam said:
Why would anyone hold up their phones to their ears when it is not on or even on a phone call??!
is this like the "if I shake my phone real hard, I can hear something rattling inside" complaint?
Click to expand...
Click to collapse
I can clearly hear the buzzing while on a call on both the original and the replacement phone, and it's really annoying. Obviously if I could not hear it in a call, it would be a non-issue.
sn0warmy said:
I can't believe you mailed the phone back before even receiving the e-mail with the link to get the next RMA unit. If I were you I would have kept the phone until it either stopped working or you placed the next RMA order and had the next replacement in hand.
Now who knows when you will get your hands on another N4. Looks like you are in a whole new limbo period.
Click to expand...
Click to collapse
I mailed back the original phone that I ordered on Nov 13, not the replacement. The rep said that I had to mail back the original right away to avoid being charged for it. Like I said, the replacement phone is working fine (except for the buzz lol) and so far as I can tell, they have not "disabled" the device in any way yet. Even if they do, I have a perfectly fine HTC one S sitting here that I have no problem using.

Sucks man, sorry. I would've tried to keep that thing as long as I could. As far as the buzzing, seems like all these devices have a shielding or grounding issue which is causing the noise in the ear piece. My first phone which I got from TMobile (I love 30 day return policy ) had a pretty bad electrical/modem sound that was actually very distracting while in a call. The new device which I just received yesterday from El Goog doesn't have this defect, but does have the sound of an active earpiece at all times. Hardly an issue. The previous device sounded really bad over VOIP and calls never sounded as good as with the new one. Best to be patient and satisfied rather than hasty and regretful
Good luck man!!
Sent from my Brain

Update
So I just got an e-mail from another rep saying that they were able to stop the deactivation of the device. lol. No wonder why the phone has been working all along. I think I'm just going to sell the phone since I don't want to go through this whole RMA process again, and it does seem like this buzzing happens on all nexus 4s. I'll probably order one again once these issues have been worked out. In the mean time, I think I can get by just fine with the HTC one s that I picked up brand new for $100 last week

zealtor said:
So I just got an e-mail from another rep saying that they were able to stop the deactivation of the device. lol. No wonder why the phone has been working all along. I think I'm just going to sell the phone since I don't want to go through this whole RMA process again, and it does seem like this buzzing happens on all nexus 4s. I'll probably order one again once these issues have been worked out. In the mean time, I think I can get by just fine with the HTC one s that I picked up brand new for $100 last week
Click to expand...
Click to collapse
from themobileshop? lol

No earpiece buzzing on my N4

zealtor said:
So I just got an e-mail from another rep saying that they were able to stop the deactivation of the device. lol. No wonder why the phone has been working all along. I think I'm just going to sell the phone since I don't want to go through this whole RMA process again, and it does seem like this buzzing happens on all nexus 4s. I'll probably order one again once these issues have been worked out. In the mean time, I think I can get by just fine with the HTC one s that I picked up brand new for $100 last week
Click to expand...
Click to collapse
Brand new One S for $100? Off-contract?
Sent from my GT-I9000 using xda app-developers app

jacklebott said:
No earpiece buzzing on my N4
Click to expand...
Click to collapse
Same here so its not on all N4's
Sent from my Nexus 4 using Tapatalk 2

supersain08 said:
from themobileshop? lol
Click to expand...
Click to collapse
haha yeah, I was able to find two of them, one for me and one for my brother, just before the whole GTA pretty much went out of stock lol.
ed10000 said:
Brand new One S for $100? Off-contract?
Sent from my GT-I9000 using xda app-developers app
Click to expand...
Click to collapse
yes, it was a canadian deal. see here

Just FYI also, I have had no buzzing whatsoever. So it seems new batches may not suffer from this?

T-Mobile Replacement process

I'm new to t-mo, and I'm gonna need a replacement (i'm just not getting the same battery life as others, regardless of what rom \ kernel combo i use final step is replacement).
How is the process?
how's the quality of the replacement units?
Is anyone using a replacement unit?
Edit: Would like your input ASAP as i'm possibly ordering the replacement today
(former Verizon customer, where CLNR (certified like new replacements aka refurbished) were trash and expected to fail as soon as humanly possible)

The replacement process is fairly painless.
Just call 611 and don't tell them you are rooted.
Odin to stock. Factory reset for good measure.
They send you a new phone and you send in the old one. You usually get an extra back cover and battery out of the process.
I never have received a refurbished unit, but others may have.

10-K said:
The replacement process is fairly painless.
Just call 611 and don't tell them you are rooted.
Odin to stock. Factory reset for good measure.
They send you a new phone and you send in the old one. You usually get an extra back cover and battery out of the process.
I never have received a refurbished unit, but others may have.
Click to expand...
Click to collapse
Thank you for your advice sir.
Kind of doing this out of not finding any other solutions to my battery woes.
Def gonna do this, they are charging me a 5$ warranty fee? (never experienced such with verizon)

Have you tried a different battery?
You might just have a bad battery.
I'm on firekat v10, and my battery life has never been better on any device.

10-K said:
Have you tried a different battery?
You might just have a bad battery.
I'm on firekat v10, and my battery life has never been better on any device.
Click to expand...
Click to collapse
Haven't tried a different battery. I have done spin test and tested it via multimeter and all came out well.

Got a couple replacements. All were "refurbs" but they were pretty much new with all the plastics unpeeled. I didnt have a battery issue, so standard shipped is just the unit without battery, cover, stylus. I just use what I had on original and send my old unit back in the same box. It was painless and I didnt have to sacrifice my phone first, just waited for the replacement to come in.
The downside to the replacements that come with no extra cushioning, the Note has moveable parts in the camera since its got an optical stabilizer. Got 2 duds that where I had to slap the phone in order to focus (apparently a common problem). So on the 3rd replacement, it was all good. I'm still a happy camper, as long as it didnt cost me, I was good.

madmike23 said:
Got a couple replacements. All were "refurbs" but they were pretty much new with all the plastics unpeeled. I didnt have a battery issue, so standard shipped is just the unit without battery, cover, stylus. I just use what I had on original and send my old unit back in the same box. It was painless and I didnt have to sacrifice my phone first, just waited for the replacement to come in.
The downside to the replacements that come with no extra cushioning, the Note has moveable parts in the camera since its got an optical stabilizer. Got 2 duds that where I had to slap the phone in order to focus (apparently a common problem). So on the 3rd replacement, it was all good. I'm still a happy camper, as long as it didnt cost me, I was good.
Click to expand...
Click to collapse
Alright....
My main concern was getting duds, because when i was with verizon nearly 4\5 refurb devices were bad.
I"ll make sure i check camera and screen \ touch screen sensitivity before i root and rom-

masri1987 said:
Alright....
My main concern was getting duds, because when i was with verizon nearly 4\5 refurb devices were bad.
I"ll make sure i check camera and screen \ touch screen sensitivity before i root and rom-
Click to expand...
Click to collapse
I actually rooted and rom-ed all of them. LOL! But I odined back to stock before sending it back. Still triggered knox, but oh well...

just flash a stock looking rom like firekat and send it back; Tmobile couldnt care less if you are rooted or tripped knox

I got a replacement Note 4 from T mobile a month or so after the Note 4 was released. The phone did not come with a back cover nor anything else. Although it appeared new, it still had the factory screen saver on as well as the side bezel covers. There was an app that tests for refurbishment which indicated my unit was new. Not that it matters as I sent it back and kept my original one.
As I was not a jump customer they wanted to charge me quiete a few for postage ( I think $20 ) and processing, and it also took a week. They tried to sell me jump, by saying if I had jump it would have only cost me $5 and that I'd get priority mail 3 days. I dont buy into that rheteric, that also is not very Uncarrier of them - my opinion.
I dont rate their replacement program at all, only because they dont offer centers whereby you could walk in and get it swapped out like ATT. As well as them charging a premium to swap a defective phone.
And as for madmike23 not paying for replacement I guess he got that fee waived. Like I did. But like I said they charge for this service.

masri1987 said:
I'm new to t-mo, and I'm gonna need a replacement (i'm just not getting the same battery life as others, regardless of what rom \ kernel combo i use final step is replacement).
How is the process?
how's the quality of the replacement units?
Is anyone using a replacement unit?
Edit: Would like your input ASAP as i'm possibly ordering the replacement today
(former Verizon customer, where CLNR (certified like new replacements aka refurbished) were trash and expected to fail as soon as humanly possible)
Click to expand...
Click to collapse
What is replacing the device gonna do in this instance .....sigh this is why rates go up and up every year.....stop comparing yourself to others and worry about you. Get a new battery, two even it's removable. You could have poor coverage so battery drain or app running in background etc your usage isn't the same as the nexts, and I hope they deny your claim.
I was gonna say something else and it slipped my mind but I digress
Sent from my: SM-N910T/SQC100-4 PIN:2BFE4937 T-Mobile 4G LTE Facebook.com/UnFazedRebel
---------- Post added at 11:42 PM ---------- Previous post was at 11:41 PM ----------
Oh that's it u rooted and kernerl etc....keep it stock if ya jus gonna complain after u tinker with ur device u lose that option to cry about battery life.....stop it people phone insurance shouldn't be so high anymore it's claims that claim
Sent from my: SM-N910T/SQC100-4 PIN:2BFE4937 T-Mobile 4G LTE Facebook.com/UnFazedRebel

Got mine replaced about 3 months after getting it due to my screen cracking. I received a new replacement not refurbished along with new battery, wall charger with adapter, headphone, battery cover and new sim card. I originally had a White Note 4 and because they didn't have any White ones in stock they sent me a Titanium/Gray color one. I paid $175 for the replacement so I called of course to complain and was given a $30 credit towards my account, so I really only paid $145 fore the new replacement which ain't bad if you ask me.

Limeybastard said:
I got a replacement Note 4 from T mobile a month or so after the Note 4 was released. The phone did not come with a back cover nor anything else. Although it appeared new, it still had the factory screen saver on as well as the side bezel covers. There was an app that tests for refurbishment which indicated my unit was new. Not that it matters as I sent it back and kept my original one.
As I was not a jump customer they wanted to charge me quiete a few for postage ( I think $20 ) and processing, and it also took a week. They tried to sell me jump, by saying if I had jump it would have only cost me $5 and that I'd get priority mail 3 days. I dont buy into that rheteric, that also is not very Uncarrier of them - my opinion.
I dont rate their replacement program at all, only because they dont offer centers whereby you could walk in and get it swapped out like ATT. As well as them charging a premium to swap a defective phone.
And as for madmike23 not paying for replacement I guess he got that fee waived. Like I did. But like I said they charge for this service.
Click to expand...
Click to collapse
I never heard of ATT allowing a direct swap in store unless you're within the return period.

Knight-Rider said:
Got mine replaced about 3 months after getting it due to my screen cracking. I received a new replacement not refurbished along with new battery, wall charger with adapter, headphone, battery cover and new sim card. I originally had a White Note 4 and because they didn't have any White ones in stock they sent me a Titanium/Gray color one. I paid $175 for the replacement so I called of course to complain and was given a $30 credit towards my account, so I really only paid $145 fore the new replacement which ain't bad if you ask me.
Click to expand...
Click to collapse
um. that's insurance replacement. which is through asurion not t-mo

masri1987 said:
um. that's insurance replacement. which is through asurion not t-mo
Click to expand...
Click to collapse
And who said T-Mobile will replace or replaces phones? The only way that ever happens is if you're still within the return policy timeframe which I believe is 14 days from date of purchase.

bipoler said:
What is replacing the device gonna do in this instance .....sigh this is why rates go up and up every year.....stop comparing yourself to others and worry about you. Get a new battery, two even it's removable. You could have poor coverage so battery drain or app running in background etc your usage isn't the same as the nexts, and I hope they deny your claim.
I was gonna say something else and it slipped my mind but I digress
Sent from my: SM-N910T/SQC100-4 PIN:2BFE4937 T-Mobile 4G LTE Facebook.com/UnFazedRebel
---------- Post added at 11:42 PM ---------- Previous post was at 11:41 PM ----------
Oh that's it u rooted and kernerl etc....keep it stock if ya jus gonna complain after u tinker with ur device u lose that option to cry about battery life.....stop it people phone insurance shouldn't be so high anymore it's claims that claim
Sent from my: SM-N910T/SQC100-4 PIN:2BFE4937 T-Mobile 4G LTE Facebook.com/UnFazedRebel
Click to expand...
Click to collapse
My coverage is fine, I don't live in the boonies.
Actually rooting doesn't affect battery life, this is completely unfounded, and to entertain your thoughtless theory sir, i already went back to stock and tested it there too, same exact results.
I'm not claiming a phone insurance claim, WARRANTY, as i wrote.

Knight-Rider said:
And who said T-Mobile will replace or replaces phones? The only way that ever happens is if you're still within the return policy timeframe which I believe is 14 days from date of purchase.
Click to expand...
Click to collapse
Samsung sends T-Mobile returned re manufactured phones to use for in-warranty replacement options . Same process as verizon and all carriers as this is a industry agreement.

masri1987 said:
Samsung sends T-Mobile returned re manufactured phones to use for in-warranty replacement options . Same process as verizon and all carriers as this is a industry agreement.
Click to expand...
Click to collapse
Mine was not "refurbished" it came with the original screen protector my original one came with. But I don't see your point.

masri1987 said:
I never heard of ATT allowing a direct swap in store unless you're within the return period.
Click to expand...
Click to collapse
ATT has stores specifically for device replacement. Well they did two years ago when I was with them.
Sent from my SM-N910T using Tapatalk

Knight-Rider said:
Mine was not "refurbished" it came with the original screen protector my original one came with. But I don't see your point.
Click to expand...
Click to collapse
and you paid for yours, hence why it was a asurion replacement. Sometimes they are new, sometimes they are refurb. You got lucky.
Limeybastard said:
ATT has stores specifically for device replacement. Well they did two years ago when I was with them.
Sent from my SM-N910T using Tapatalk
Click to expand...
Click to collapse
i don't believe they have that anymore. Verizon used to 3 years ago as well.

POOR POOR POOR experience with Motorola customer service.

Just thought i would post my experience with Motorola customer service. 6 months ago i did an "advanced exchange" with them and received a new device as the first one burned up the WiFi chip. No real issues there. Fast forward to a few weeks ago and my volume down button just stops working. Call in and get so much run around it was crazy. It all stemmed from they said that my IMEI number was not in their system. Well i got news for them, they sent me the darn device with that IMEI. I spent probably a total of 4 hours on the phone and two different times they said it would take a few days to add. Only the second time did it actually happen. So yesterday i received second exchange device and the first thing out of the box the wireless charger doesn't work. Call back today and they say i have to pay for another "advanced exchange".
Made me mad enough i just went and bought a N6P and am saying so long to Motorola.

JustusIV said:
..... first thing out of the box the wireless charger doesn't work....
Click to expand...
Click to collapse
Did you try charging with a different charger, or wireless charging ?

NLBeev said:
Did you try charging with a different charger, or wireless charging ?
Click to expand...
Click to collapse
I work in IT, between my co-works and myself we have 4 nexus 6 devices and 2 charging pads. All Nexus 6 devices charge perfectly on all pads except my new one that charges on neither
I got really poor support from motorola so i thought i would share.

JustusIV said:
I work in IT, between my co-works and myself we have 4 nexus 6 devices and 2 charging pads. All Nexus 6 devices charge perfectly on all pads except my new one that charges on neither
I got really poor support from motorola so i thought i would share.
Click to expand...
Click to collapse
It is just my curiosity. But when the N6 does not charge at all, I wonder if M send you a new device. Within the warranty period M is obliged to fix the problem.

NLBeev said:
It is just my curiosity. But when the N6 does not charge at all, I wonder if M send you a new device. Within the warranty period M is obliged to fix the problem.
Click to expand...
Click to collapse
I dont really understand your question...... but yes the device is under warranty. They should honor that by sending me a new one. I am mostly mad they sent me a broken one and want me to pay for them to send another.

JustusIV said:
I dont really understand your question...... but yes the device is under warranty. They should honor that by sending me a new one. I am mostly mad they sent me a broken one and want me to pay for them to send another.
Click to expand...
Click to collapse
When the device is under warranty, you do not have to accept. Maybe the costs of transportation could be yours (warranty conditions). I think you should try again. We all pay for warranty, so don't give up.

I'm not exactly following you. They sent me another device that was broken when I took it out of the box. Now they want 25 more dollars to exchange that one.
Sent from my Nexus 6 using Tapatalk

JustusIV said:
I'm not exactly following you. They sent me another device that was broken when I took it out of the box. Now they want 25 more dollars to exchange that one.
Click to expand...
Click to collapse
I don't know about the specific warranty conditions. But it seems reasonable to me that Motorola must deliver you a 100% working device.
The costs of transportation to send the device back to M. is a different point. When the warrenty conditions does not mention who is responsiblefor the transportation costs, than IMO you have to pay.

Excellent choice mate. Hope Huawei doesn't turn you off as well. Although if I was in your shoes I wouldn't let them off that easily.
Sent from my Nexus 6 using Tapatalk

I'm seeing poor support from them as well. I tried calling in to get my broken screen fixed and couldn't understand a thing the lady was saying to me and she couldn't understand me either. I ended up doing the online repair request, said it was a free repair with a 4 day turn around. A week and half later they email me that it's going to cost $175. Still waiting for my phone to be returned to me.
Co worker waited over a month and a half to have his moto x pure replaced under warranty and he did the advanced exchange and they wouldn't release the hold off his card.
Seems like lennovo had ran Motorola into ground, or is at least in the process of it.

So my co-worker decided to fix my phone, and what he found makes me embarrassed for Motorola.
Wouldn't charge via wired or wireless. Keep in mind this was supposed to be a perfectly working model sent back from Motorola.
First the reason why it wouldn't charge via the wire. Part of the plastic was under the contacts had snapped off. So the pin was hanging lose. He was able to fix it enough to charge by putting glue in there and getting the pin in a location it made contact.
Second the wireless charging issue. He opened the phone and found that they had ripped the "ribbon" with a screw that went to the wireless charging coil or whatever. He was able to fix that just by patching the ribbon. with some electrical tape or something.
Either way Motorola you get an F for customer experience.
I will never buy another one of your phones after dealing with you guys.
Bought a 6P almost a year ago and its the best phone i have ever owned. I decided to do some follow up posts when i was looking through my history.

You have to remember that Motorola no longer exists. The brand logo has been slapped on a few phones, but what you're seeing now is typical Lenovo. When Motorola was owned by Google, things were very different, and the Nexus 6 is proof of that as it is the only device where both the hardware and software were made by Google-owned entities.

Well, I beg to differ. My experience with their support was good.
I bought a N6 from swappa, a vertical half of the screen would randomly freeze, while the other half would still work; search revealed this to be a hardware issue.
The seller denied the phone had a problem and said I 'must have done something to it'...
Anyway, there were 3 days left of warranty for the phone (July 2016).
I opened a case, got a shipping label, and I received a replacement, however, the replacement was a 32GB version vs the 64GB I sent, so I called support and they immediately contacted their manager, who in turn contacted the logistics group; they emailed a return label, and as soon as the wrong phone arrived in their facilities, they shipped the correct one.
All this took about a 5 or 6 business days.
I could ***** around about the mis-shipment, but as far as support goes, they're way batter than 90% of other companies out there...

***horrible bad burn in note 9***

Don't know how many note 9 with burn there are but here is mine! Looks terrible! Noticed it for the first time last night when it got pretty dark outside and it is super annoying! I assume Samsung will replace with new one? But I have a whitestone and skinomi on it, I am sure they wont cover those
With some light in room
Pretty much completely dark room
Anybody else experience this or have any ideas?

It looks like to me it's screen burn-in. I don't think you can do anything about it.
oneandroidnut said:
Don't know how many note 9 with burn there are but here is mine! Looks terrible! Noticed it for the first time last night when it got pretty dark outside and it is super annoying! I assume Samsung will replace with new one? But I have a whitestone and skinomi on it, I am sure they wont cover those
With some light in room
Pretty much completely dark room
Anybody else experience this or have any ideas?
Click to expand...
Click to collapse
Sent from my Pixel 2 XL using Tapatalk

If you're still within the one year warranty, complain to samaung through "Samsung +" app and don't mention anything about burn in. Just say my screen doesnt look right. If you're out of the warranty then you're SOL.
Sent from my SM-N960U using Tapatalk

I had the same issue a month ago. Samsung won't replace it but they will change the screen. They did that for me, but the issue is coming back again. People need to reach out to Samsung and bring this issue to light. Too many units are doing this now but not enough people are speaking up.
Check out the Note 9 screen burn in thread and you'll see other users, including myself, who have pics posted of the same issue.
Sorry about your phone... Reach out to Samsung asap and make sure to send them picture evidence of your issue when you send in your phone. The more people to complain, the more likely Samsung will probably decide to replace these defective units.
---------- Post added at 02:45 PM ---------- Previous post was at 02:43 PM ----------
https://forum.xda-developers.com/galaxy-note-9/how-to/screen-burn-check-thread-t3851263

K-alz said:
If you're still within the one year warranty, complain to samaung through "Samsung +" app and don't mention anything about burn in. Just say my screen doesnt look right. If you're out of the warranty then you're SOL.
Sent from my SM-N960U using Tapatalk
Click to expand...
Click to collapse
I have had since 9/25 so just over 2 months, wonder if I can just return for a full money refund?
hkjxda said:
I had the same issue a month ago. Samsung won't replace it but they will change the screen. They did that for me, but the issue is coming back again. People need to reach out to Samsung and bring this issue to light. Too many units are doing this now but not enough people are speaking up.
Check out the Note 9 screen burn in thread and you'll see other users, including myself, who have pics posted of the same issue.
Sorry about your phone... Reach out to Samsung asap and make sure to send them picture evidence of your issue when you send in your phone. The more people to complain, the more likely Samsung will probably decide to replace these defective units.
---------- Post added at 02:45 PM ---------- Previous post was at 02:43 PM ----------
https://forum.xda-developers.com/galaxy-note-9/how-to/screen-burn-check-thread-t3851263
Click to expand...
Click to collapse
That's BS it is a $1200 phone I don't want a new screen i want a new phone! I will just return if that is the case and buy a different phone

oneandroidnut said:
I have had since 9/25 so just over 2 months, wonder if I can just return for a full money refund?
That's BS it is a $1200 phone I don't want a new screen i want a new phone! I will just return if that is the case and buy a different phone
Click to expand...
Click to collapse
That close? That shouldn't happen. I'd definitely get a factory replacement from Samsung. I doubt that your carrier would return it because it's been a while.
Sent from my SM-N960U using Tapatalk

K-alz said:
That close? That shouldn't happen. I'd definitely get a factory replacement from Samsung. I doubt that your carrier would return it because it's been a while.
Sent from my SM-N960U using Tapatalk
Click to expand...
Click to collapse
I bought from Samsung, it is an unlocked 512 gb model and i received on 9/25 i checked tracking this morning to make sure my dates were correct

oneandroidnut said:
I bought from Samsung, it is an unlocked 512 gb model and i received on 9/25 i checked tracking this morning to make sure my dates were correct
Click to expand...
Click to collapse
Yeah, that's not even two months. Burn ins will never happen in two months unless you make them happen on purpose. Just contact Samsung. They will replace it. They have an app called samaung +. Use it. They're very helpful.
Sent from my SM-N960U using Tapatalk

K-alz said:
Yeah, that's not even two months. Burn ins will never happen in two months unless you make them happen on purpose. Just contact Samsung. They will replace it. They have an app called samaung +. Use it. They're very helpful.
Sent from my SM-N960U using Tapatalk
Click to expand...
Click to collapse
yeah i mean i use it daily and average about 2-3 hours of screen on time and nothing intensive or static images that would cause burn in. Do i just return for refund and buy a new phone or try a new note 9 again? I mean is this going to happen in a month or two again??

oneandroidnut said:
yeah i mean i use it daily and average about 2-3 hours of screen on time and nothing intensive or static images that would cause burn in. Do i just return for refund and buy a new phone or try a new note 9 again? I mean is this going to happen in a month or two again??
Click to expand...
Click to collapse
Talk to a rep on the app. They're very good. I'd get a new one for a replacement from them. Make sure it's not a refurb. O doubt they'd give you a refund. Burn ins dont happen that soon. You literally need at least two years of the same screen layout and same things done everyday. I've been using oleds since Samsung released them on their first note and I've never had any burn in. And yours actually doesnt even look like a burn in to be honest. It looks a screen uniformity issue.
Sent from my SM-N960U using Tapatalk
---------- Post added at 07:34 AM ---------- Previous post was at 07:32 AM ----------
Your phone has a screen problem, not a burn in. Burn ins are shadows of things you have on your home screen, like your status bar and icons. This is nothing like that. This is an issue with your screen and they'll give you a replacement. Just make sure to present your proof of purchase such as your receipt and all that jazz and you'll be fine.
Sent from my SM-N960U using Tapatalk

K-alz said:
Talk to a rep on the app. They're very good. I'd get a new one for a replacement from them. Make sure it's not a refurb. O doubt they'd give you a refund. Burn ins dont happen that soon. You literally need at least two years of the same screen layout and same things done everyday. I've been using oleds since Samsung released them on their first note and I've never had any burn in. And yours actually doesnt even look like a burn in to be honest. It looks a screen uniformity issue.
Sent from my SM-N960U using Tapatalk
---------- Post added at 07:34 AM ---------- Previous post was at 07:32 AM ----------
Your phone has a screen problem, not a burn in. Burn ins are shadows of things you have on your home screen, like your status bar and icons. This is nothing like that. This is an issue with your screen and they'll give you a replacement. Just make sure to present your proof of purchase such as your receipt and all that jazz and you'll be fine.
Sent from my SM-N960U using Tapatalk
Click to expand...
Click to collapse
I agree that it is a screen uniformity issue or something odd. I have every note since the note 2 and never seen this and all of those were used a year and never had a problem. My nav bar isn't "burnt in" which is weird because it is always up and dark
and i have been talking to a rep on samsung+ and sending photos and troubleshooting for him, seems very nice and helpful so far

oneandroidnut said:
I agree that it is a screen uniformity issue or something odd. I have every note since the note 2 and never seen this and all of those were used a year and never had a problem. My nav bar isn't "burnt in" which is weird because it is always up and dark
and i have been talking to a rep on samsung+ and sending photos and troubleshooting for him, seems very nice and helpful so far
Click to expand...
Click to collapse
Good. They'll take care of you I'm sure. The only thing you might worry about is having another phone because they might have you send this one in. Hope all goes well for ya.
Sent from my SM-N960U using Tapatalk

K-alz said:
Good. They'll take care of you I'm sure. The only thing you might worry about is having another phone because they might have you send this one in. Hope all goes well for ya.
Sent from my SM-N960U using Tapatalk
Click to expand...
Click to collapse
so far not so much they want to send me to a local repair shop and have them install a new screen in it. not liking these options

oneandroidnut said:
so far not so much they want to send me to a local repair shop and have them install a new screen in it. not liking these options
Click to expand...
Click to collapse
I'd argue with them and ask to speak to a manager or a supervisor. This phone is only two months old. I mean, if anything just take the screen replacement honestly. They will only send you to a Samsung authorized repair shop
Sent from my SM-N960U using Tapatalk

K-alz said:
I'd argue with them and ask to speak to a manager or a supervisor. This phone is only two months old. I mean, if anything just take the screen replacement honestly. They will only send you to a Samsung authorized repair shop
Sent from my SM-N960U using Tapatalk
Click to expand...
Click to collapse
I am getting case number and then going to call a higher up and see what to do. There is so many things wrong so far I am about ready to buy a pixel 3 and say screw the note

Well, at least get your money or another phone back first.
Sent from my SM-N960U using Tapatalk

oneandroidnut said:
so far not so much they want to send me to a local repair shop and have them install a new screen in it. not liking these options
Click to expand...
Click to collapse
It's basically going to be a new phone. They will keep the mother board and camera from the old phone and put it in a new body.
So new body and new battery.
At least that is how they handled every report of burn in on the Note 8.
If they send you to a UBreakIFix it is about a two hour turn around..

pcriz said:
It's basically going to be a new phone. They will keep the mother board and camera from the old phone and put it in a new body.
So new body and new battery.
At least that is how they handled every report of burn in on the Note 8.
If they send you to a UBreakIFix it is about a two hour turn around..
Click to expand...
Click to collapse
and then waterproofing may be compromised as well. Then i can't sell for anything good because it has had the screen replaced. Yes it was a UBREAKIFIXIT location.

oneandroidnut said:
and then waterproofing may be compromised as well. Then i can't sell for anything good because it has had the screen replaced. Yes it was a UBREAKIFIXIT location.
Click to expand...
Click to collapse
Nope water resistance isn't compromised.
That's UbreakIFix's statement. Its as water resistant as a new one out of the box.. That's part of why they dont just replace the screen.

pcriz said:
Nope water resistance isn't compromised.
That's UbreakIFix's statement. Its as water resistant as a new one out of the box.. That's part of why they dont just replace the screen.
Click to expand...
Click to collapse
still dont like it because I am probably not going to keep the phone