I had gotten the note7 in store originally. Got the 256g. With that promo.... traded in for s7e and got the vr headset on the way...now I've gotten my note7 v2 and another 256g sd card on the way... But here's my question how do I get the gear vr bonus content. When I no longer have the s7e.... please and thank you for your reaponses.
I believe there is a number to call, provided with the bonus content, for changing IMEI in event of a warranty replacement. Hopefully they will take care of it, haven't received mine yet either.
Sent from my SM-N930T using Tapatalk
rcobourn said:
I believe there is a number to call, provided with the bonus content, for changing IMEI in event of a warranty replacement. Hopefully they will take care of it, haven't received mine yet either.
Click to expand...
Click to collapse
See I'm worried because mine has not shipped yet... what if they catch on to me doing the multipromo because of the recall
Tinythejuggalo said:
See I'm worried because mine has not shipped yet... what if they catch on to me doing the multipromo because of the recall
Click to expand...
Click to collapse
Change it only have the headset ships. You don't need to do it before. But per the documentation they will change it and it can take up to 3 days.
DVS_Sokar said:
Change it only have the headset ships. You don't need to do it before. But per the documentation they will change it and it can take up to 3 days.
Click to expand...
Click to collapse
See that's my thoughts kinda hard for them to cancel shipment once shipped... So then I'll call and see if they can change it
Worst case you lose the content bonus.
Sent from my SM-N930T using Tapatalk
rcobourn said:
Worst case you lose the content bonus.
Click to expand...
Click to collapse
Don't want to lose the content though
I ordered the VR on my replacement note 7. This is the statement in there email they sent me
"Once you receive your Gear VR, your Oculus content bonus will be available as a digital download from the Oculus store. Please make sure to create an Oculus account and download your content before 11:59:59pm PT on 2/28/17 when the download expires.*
Don’t forget, if your original Galaxy device has been replaced by your carrier or retailer and is not the original device you used to register for this promotion, you will need to call Samsung Customer Support at 1-800-SAMSUNG and provide them with your new IMEI and Wi-Fi MAC address in order to be able to access your Oculus content bonus. Please allow 72 hours after you update us with your new device for this content to be available. "
Sent from my SM-N930T using XDA-Developers mobile app
Jamonguyen said:
I ordered the VR on my replacement note 7. This is the statement in there email they sent me
"Once you receive your Gear VR, your Oculus content bonus will be available as a digital download from the Oculus store. Please make sure to create an Oculus account and download your content before 11:59:59pm PT on 2/28/17 when the download expires.*
Donâ??t forget, if your original Galaxy device has been replaced by your carrier or retailer and is not the original device you used to register for this promotion, you will need to call Samsung Customer Support at 1-800-SAMSUNG and provide them with your new IMEI and Wi-Fi MAC address in order to be able to access your Oculus content bonus. Please allow 72 hours after you update us with your new device for this content to be available. "
Click to expand...
Click to collapse
I received my email saying the gear vr has shipped. So I called Samsung told them that I wanted to switch the imei of the bonus content from my s7e to my note7. They said no problem. Had to give them both imei's... But all good and my second sd card was just prepared to ship.....
Tinythejuggalo said:
See that's my thoughts kinda hard for them to cancel shipment once shipped... So then I'll call and see if they can change it
Click to expand...
Click to collapse
Well I am now revising my statement. Change it now if you want. Apparently once approved the order is sent to Prizelogic for fulfillment. At this point it's out of Samsung's hands. So it doesn't matter anymore. You just are going to need the IMEI and WiFi Mac of the old and new devices and allow up to 3 days.
DVS_Sokar said:
Well I am now revising my statement. Change it now if you want. Apparently once approved the order is sent to Prizelogic for fulfillment. At this point it's out of Samsung's hands. So it doesn't matter anymore. You just are going to need the IMEI and WiFi Mac of the old and new devices and allow up to 3 days.
Click to expand...
Click to collapse
You are right
I just told T-Mobile I couldn't access the content and they added a $100 credit when I first got the S7 Edge (two of them).
KillaHurtz said:
I just told T-Mobile I couldn't access the content and they added a $100 credit when I first got the S7 Edge (two of them).
Click to expand...
Click to collapse
What do you mean you just told tmobile you couldn't access the content???? What exactly took place? Did you call or go to store?
Tinythejuggalo said:
What do you mean you just told tmobile you couldn't access the content???? What exactly took place? Did you call or go to store?
Click to expand...
Click to collapse
I called customer care and told them the oculus content wasn't showing on either S7 Edge. They credited me the $100 total.
KillaHurtz said:
I called customer care and told them the oculus content wasn't showing on either S7 Edge. They credited me the $100 total.
Click to expand...
Click to collapse
Tmobile or samsung
Related
You can receive a 1 year membership to netflix if you purchase a new note 4 or other listed Samsung devices within the promotional time frame.
https://samsungpromotions.com/netflix/Mobile
I purchased mine back in November, so I am not eligible... Though I haven't tried to see if I can get it anyways. If you got your device before Jan 4 and got the promo give a shout in this thread.
Its for USA only
Sent from my SM-N910C using XDA Premium 4 mobile app
Yes I forgot to mention that
Good luck getting prizelogic to process your promotion!
Where there is a will, there is a way.
I just got my promo code and the approved email this morning.
How? Photoshop receipt?
bbeelzebub said:
Where there is a will, there is a way.
I just got my promo code and the approved email this morning.
Click to expand...
Click to collapse
Photoshop? I was thinking of doing this.
fast78 said:
Its for USA only
Click to expand...
Click to collapse
Well that makes this boring.
Bodoct said:
Photoshop? I was thinking of doing this.
Click to expand...
Click to collapse
I'd do it quick before they run out.
You might as well claim the other offers accompanying the Note 4 while you're at it. Go to Samsung Gifts / Exclusives to claim freebies.
Kinda disappointed that my country doesn't have such offer.
winlinmac001 said:
You might as well claim the other offers accompanying the Note 4 while you're at it. Go to Samsung Gifts / Exclusives to claim freebies.
Click to expand...
Click to collapse
Were you able to get any of these? I tried getting 50gb of Dropbox, but I didn't receive it when I followed the instructions.
Bodoct said:
Were you able to get any of these? I tried getting 50gb of Dropbox, but I didn't receive it when I followed the instructions.
Click to expand...
Click to collapse
The gift is only for new registrations. If you log in with your existing one you won't receive the GBs.
Register again with new mail and if you receive the space move all the stuff from your old Dropbox if you have one.
Sent from my SM-N910C
asbozh said:
The gift is only for new registrations. If you log in with your existing one you won't receive the GBs.
Register again with new mail and if you receive the space move all the stuff from your old Dropbox if you have one.
Sent from my SM-N910C
Click to expand...
Click to collapse
I did sign up with a new account =(
asbozh said:
The gift is only for new registrations. If you log in with your existing one you won't receive the GBs.
Register again with new mail and if you receive the space move all the stuff from your old Dropbox if you have one.
Sent from my SM-N910C
Click to expand...
Click to collapse
How to move? I have two drop box account, which is expired so i can't upload more in that.
jdomadia said:
How to move? I have two drop box account, which is expired so i can't upload more in that.
Click to expand...
Click to collapse
I meant if you make new registration and receive the 50 GBs gift.. then move the old stuff there. If you don't have free space it's obvious that you can't move files.
Sent from my SM-N910C
Or you could all get showbox. Totally free and much better than Netflix
When You Register Your Qualifying Card On Samsung Pay On Your Galaxy S6, S6 Edge, S6 Edge+ Or Note5
Now for a limited time only, activate Samsung Pay on your Galaxy S6, S6 edge, S6 edge+ or Note5 with your Samsung Account ID and register a qualifying card with Samsung Pay, and receive a free Wireless Charging Pad.** Offer expires 11/08/2015. Not all credit or debit cards are compatible with Samsung Pay. Your card must be compatible with Samsung Pay in order for you to register it with Samsung Pay and qualify for this offer. http://www.samsung.com/us/explore/latest-galaxy-smartphones/
You're late to the party man lol, this is old news.
Sent from my SM-N920T using Tapatalk
Didn't that offer expire a few weeks ago?
Sent from my SAMSUNG-SM-N920A using Tapatalk
I did see one a few weeks ago. Seems to be a new one. Maybe since verizon just rolled out samsung pay.
Do you know how long til they confirm you will get it?
I got mine today.
Samsung sent me 2 of them, both black. Not sure how this happened, but I am not going to argue, that's for sure.
The weird part is I got an email yesterday telling me it was still on back order. Maybe that is for the other 5 they are going to accidentally send me?
InFiD3ViL said:
I got mine today.
Samsung sent me 2 of them, both black. Not sure how this happened, but I am not going to argue, that's for sure.
The weird part is I got an email yesterday telling me it was still on back order. Maybe that is for the other 5 they are going to accidentally send me?
Click to expand...
Click to collapse
how long did it take from submitting form to receiving the unit?
skchan2 said:
how long did it take from submitting form to receiving the unit?
Click to expand...
Click to collapse
I ordered it the same day that the full version of Samsung Pay came out, which I think was the 28th of September.
Come to think of it, I had a lot of issues getting the order to complete since I think the site was getting hammered with requests for the offer. I am thinking that may be how I wound up getting 2 of them. I remember having to try and re-submit the order multiple times because it would time out on almost each step.
So 30 days from order to front door. That's not too bad for that kind of promotion. Faster than most rebates too.
Has to be a new offer.
Offer valid 10/28/15 – 11/8/15
Anyone know if you used the previous promotion if you will be able to use this one again? cant check right now so if someone has let us know. thanks
ErickF said:
Anyone know if you used the previous promotion if you will be able to use this one again? cant check right now so if someone has let us know. thanks
Click to expand...
Click to collapse
The T&C say no.
I put in for each of our phones.... so 3 of them should be delivered.
I got the phone on 9/29 signed up the same day. Rooted it and said goodbye to samsung pay 10/29. Coincidentally the same day they shipped me the free charger.
The new offer is not working on my wife's note5. She just signed up and added a card today but the app says the promotion is expired. WTF Samsung!
I noticed the dates on the app are dofferent. Maybe try their website. What cards are yall using? I'm having trouble just trying to find a correct card
ErickF said:
Anyone know if you used the previous promotion if you will be able to use this one again? cant check right now so if someone has let us know. thanks
Click to expand...
Click to collapse
Its worth a shot anyways. This time they don't provide a promo code that is on your phone like they did with the first promo. Samsung got smart and are tracking it by IMEI and Wifi MAC Address this time around so it should only be a 1 time thing now.
954wrecker said:
I got the phone on 9/29 signed up the same day. Rooted it and said goodbye to samsung pay 10/29. Coincidentally the same day they shipped me the free charger.
Click to expand...
Click to collapse
Why are you surprised? Once you do the offer and get the promo code and make the Samsung order, Samsung doesn't check to see if you are still using it.
bagged00 said:
I noticed the dates on the app are dofferent. Maybe try their website. What cards are yall using? I'm having trouble just trying to find a correct card
Click to expand...
Click to collapse
Really dude? Check the link below it tells you all the cards it supports.
http://www.samsung.com/us/samsung-pay/
USA only, ****in hell.
ericdabbs said:
Really dude? Check the link below it tells you all the cards it supports.
http://www.samsung.com/us/samsung-pay/
Click to expand...
Click to collapse
Awesome reply. However I've already been on their website along with their app. I have 2 of the 5 cards they say to have and they don't work. Hence my question what cards are you guys using?
I had 5 different Amex cards linked and working for a month before i got rid of it and finally rooted it a few days ago
I've been able to sign up for it but the status has been "pending" for like over a week now.
Sent from my SM-N920S using Tapatalk
cajunaggie87 said:
I've been able to sign up for it but the status has been "pending" for like over a week now.
Sent from my SM-N920S using Tapatalk
Click to expand...
Click to collapse
It took me almost a month, but I finally got mine delivered this week. Works and was completely free. Can't complain.
So I got my phone today and the screen was defective. I have to return it and re-order a new one. Problem is now I'm outside the promotional date. T-Mobile customer service said they can make a note on my new receipt/contract, so Samsung would still honor it. I'm kind of skeptical about that, so I wanted to check in with you guys.
Do you think if I send in my original receipt/contract will it work or should I just wait till another promotion comes?
Send it in, waiting sounds like a long shot. As long as you have the receipt with the mac and imei you are good.
GripR said:
So I got my phone today and the screen was defective. I have to return it and re-order a new one. Problem is now I'm outside the promotional date. T-Mobile customer service said they can make a note on my new receipt/contract, so Samsung would still honor it. I'm kind of skeptical about that, so I wanted to check in with you guys.
Do you think if I send in my original receipt/contract will it work or should I just wait till another promotion comes?
Click to expand...
Click to collapse
This happened to me when I got the s7e. I was able to get the vr anyway. Worse case scenario talk to tmoblie and they will make sure ypu get product you wanted. My mother was getting the note 7 and they didn't have the color she wanted anywhere. They told her they were getting some this week but I told them she'd be outside the promotional date. They told us not to worry that they would get the gear fit through them.
Sent from my SM-N930T using XDA-Developers mobile app
GripR said:
So I got my phone today and the screen was defective. I have to return it and re-order a new one. Problem is now I'm outside the promotional date. T-Mobile customer service said they can make a note on my new receipt/contract, so Samsung would still honor it. I'm kind of skeptical about that, so I wanted to check in with you guys.
Do you think if I send in my original receipt/contract will it work or should I just wait till another promotion comes?
Click to expand...
Click to collapse
I would of filed the promotion for both phones lol before you returned the other one.
Sent from my SM-N930T using XDA-Developers mobile app
Thanks for the advice everyone. I'll send in the original qualified contract with the new contract with tmobile explanation and see what happens.
Sent from my SM-G930T using XDA-Developers mobile app
What heppend after?
KBay said:
What heppend after?
Click to expand...
Click to collapse
2 recalls....lol.
Sent from my Note 7, S7 Edge or S6
(This promotion was originally meant to include the Note7 but because of the recall they removed it from the advertising. THE GALAXY NOTE7 IS STILL INCLUDED IN THE TERMS AND CONDITIONS OF THIS PROMOTION.)
For the people who are swapping your defective Samsung Galaxy Note 7's or Loaner phones for a new Note 7 v2 replacement, you can sign up for this GS7/GS7 EDGE promotion for either the Samsung 256gb micro SD card or 2016 Gear VR and be approved. I just got my approval email yesterday 9/24 and I filled it out Wednesday, 9/23.
For some people it asks you to choose which phone you purchased, choose 'OTHER', if it doesn't ask you, just fill out the form normally.
When uploading proof of purchase you can use EITHER your eip or receipt of payment.
Here is the link direct from the T-mobile website that includes the Note 7 for this promotion:
(T-Mobile
Get a Samsung Gear VR or 256GB memory card FREE
Must be 18+ & 50 US/DC/PR/USVI res. 9/8/16 through 10/9/16, purchase a ***Samsung Galaxy Note7***, Galaxy S7 edge or Galaxy S7 and follow instructions to submit Offer Claim Form and purchase receipt online. Offer only valid with device installment plan, lease, or outright purchase at full retail price. Must submit Offer Claim Form and valid purchase receipt online by 10/17/16 at 11:59:59 PM ET.)
https://www.t-mobile.com/Popup/Gene...r&device=6ef8288b-553c-4ec6-9ce8-48243ca5dc50
Here is the promotion link:
https://promos.samsungpromotions.com/TryOnTheFuture/Mobile
DLovo313 said:
For the people who are swapping your defective Samsung Galaxy Note 7's or Loaner phones for a new Note 7 v2 replacement, you can sign up for this GS7/GS7 EDGE promotion for either the Samsung 256gb micro SD card or 2016 Gear VR and be approved. I just got my approval email yesterday and I filled it out Wednesday.
For some people it asks you to choose which phone you purchased, choose 'OTHER', if it doesn't ask you, just fill out the form normally.
When uploading proof of purchase you can use EITHER your eip or receipt of payment.
This recall has been great, this is the 3rd promotion I've been approved for. 2 256gb Samsung micro SD cards, and now a new 2016 Gear VR.
https://samsungpromotions.com
Click to expand...
Click to collapse
I used my V2 note for the note 7 promotion that ended on the 21st. I said I purchased on 8-20 but receipt says 9-20. It's still under review. If it doesn't work I will call them and have them do it on the s7 edge promotion.
borijess said:
I used my V2 note for the note 7 promotion that ended on the 21st. I said I purchased on 8-20 but receipt says 9-20. It's still under review. If it doesn't work I will call them and have them do it on the s7 edge promotion.
Click to expand...
Click to collapse
Yea that was the wrong promotion, you have to fill out the one for GS7 OR GS7 EDGE.
People have gotten approved within 5 hours when they checked their status online.
Says they are prepping for shipment. I guess there was a plus to this, free netflix for a year...and i get to try the vr. if I dont like it, sell it
DLovo313 said:
Yea that was the wrong promotion, you have to fill out the one for GS7 OR GS7 EDGE.
People have gotten approved within 5 hours when they checked their status online.
Click to expand...
Click to collapse
Im confused you used a galaxy s7 edge promotion and put the note 7 and got approved?
Sent from my SM-N930T using Tapatalk
Thanks bro! I was sorta bummed that the wife wanted my claim and ended up with a Gear Fit2 (I already had one.) Now I get to get what I wanted, the SD card. Lol
Sent from my SM-N930T using Tapatalk
raw2000j said:
Im confused you used a galaxy s7 edge promotion and put the note 7 and got approved?
Click to expand...
Click to collapse
Yes it's a GS7/GS7 EDGE promotion,
fill it out using your Note 7 V2 information & proof of purchase.
It might ask you which phone you purchased, if it does, choose other, if not just fill out whatever it asks you to.
https://promos.samsungpromotions.com/TryOnTheFuture/Mobile
Nice, I tried this on Wednesday and was wondering if it would work-still waiting on the acceptance email.
allklrnoflr said:
Nice, I tried this on Wednesday and was wondering if it would work-still waiting on the acceptance email.
Click to expand...
Click to collapse
You can be sure that I'll be trying if and when I get my replacement Note 7. I've already received the SD card for the original purchase and I have the VR pending shipment for the loaner S7. You can never have too many 256 GB micro SD cards, ya know.
I put in my request for the S7 promotion, unfortunately I didn't get a loaner S7, and input my Note 7 V2 Information. Hopefully it works but I will let you guys know the outcome
DLovo313 said:
Yea that was the wrong promotion, you have to fill out the one for GS7 OR GS7 EDGE.
People have gotten approved within 5 hours when they checked their status online.
Click to expand...
Click to collapse
Should I call them to cancel it? Cause I tried to fill out the ones you guys are doing. But it says IMEI is used in another promotion.
Thanks so much for this tip. It was approved!!! Unfortunately I did not get to redeem the v1 the first time around because it was outside the promotional period but this way I get something
DLovo313 said:
For the people who are swapping your defective Samsung Galaxy Note 7's or Loaner phones for a new Note 7 v2 replacement, you can sign up for this GS7/GS7 EDGE promotion for either the Samsung 256gb micro SD card or 2016 Gear VR and be approved. I just got my approval email yesterday and I filled it out Wednesday.
For some people it asks you to choose which phone you purchased, choose 'OTHER', if it doesn't ask you, just fill out the form normally.
When uploading proof of purchase you can use EITHER your eip or receipt of payment.
This recall has been great, this is the 3rd promotion I've been approved for. 2 256gb Samsung micro SD cards, and now a new 2016 Gear VR.
https://samsungpromotions.com
Click to expand...
Click to collapse
I just got approved for free 256 gig card, now i got the free Gear Fit 2, the free Gear VR set ( when i switched to the S7 Edge) and now the free 256 card when i got my Note 7 V2
raw2000j said:
Im confused you used a galaxy s7 edge promotion and put the note 7 and got approved?
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
It works.
ggrant3876 said:
It works.
Click to expand...
Click to collapse
Where did you get this screen shot from?
Sent from my SM-N930T using Tapatalk
aznmode said:
Where did you get this screen shot from?
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
T-Mobile, can't seem to find it again but mine was approved for the Note 7 Vs2. I screened it when I found it and saved it to my PC.
aznmode said:
Where did you get this screen shot from?
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
I found it in downloadable PDF form in account history.
I submitted using my warranty exchange email I received from tmobile when I called 1 844-275-9309 to get a V2 sent to a store. It got approved
Sent from my SM-N930T using Tapatalk
just tried and it said that the model attached to my device isnt eligible. i selected other when going through the process
Worked for me! I exchanged my phone yesterday and submitted the promo today and it was approved.
I previously claimed the 256gb card also as you can see in the image.
OK, calling T-Mobile and they claim they'll bill me for the Note7. Well, that makes no sense as I paid when I bought it. But just to get more info, I called the Samsung return line. They'll mail you a fireproof box and let you mail it back.
First, you go through someone who tries to convince you it's easier to take it back to T-Mobile. That may be true. Then you get the return group. They handle the phone, screen protectors and cases. Another group handles other return items.
With no receipts, you get $874 (IIRC) for the phone, $25 for a case and $10 for a screen protector. With receipts you get what you paid.
Two of three told me no returns on the wireless charger. One said yes on the charger purchased 3rd party.
One said $100 for the Gear VR. One said no return on Gear VR purchased 3rd party, and was cagey on any refund for a promo Gear VR. All said you'd get a check.
Procedure was to send an email listing all items you wanted refunds on with any receipt copies. (I think you can then check if everything is approved for refund before sending it back.) They'd send fireproof box in 5-7 days. You return box with refund items. Check arrives about 2 weeks later. All said additional $25 loyalty payment or $100 if you exchanged for another Galaxy.
I've got two phones, two VRs (one purchased and one promo) and a wireless charger that are useless. If I can return the charger and VRs, I'll go that route instead of direct to T-Mobile.
Has anyone else gone direct to Samsung?
T-Mobile removed my Note 7 from my account and Samsung sent me a fireproof box on 10/17 and they received it 10/24 with my case and screen protector. I already returned most my accessories to Amazon for full refunds. 2 weeks will be this Monday. I haven't received my check yet
I still have my Note 7. I've haven't had any heating issues, and even charged it overnight. Am keeping it until am forced to return it. Power House!
Sent from my SM-N930T using XDA-Developers mobile app
Talking to samsung now.
I call tmobile store every day looking for a black s7 edge (my old phone). No one has any.
Finally called the 1800 number and got someone who knows something. The lady said the black s7 edge has been pull from there site and they cabt even order them. So there isnt anything they can do if i want the black model.
So calling samsung now. Hopefully all will work out and they give me the phone i want.
If not then idk. Probably leave samsung all together, even tho ive been with them since the s2
---------- Post added at 10:00 AM ---------- Previous post was at 09:31 AM ----------
Just got off the phone with them.
They set it up for someone from there company. To meet me. (sounds weird)
But got transfer from over sea to the US. The US lady said that they will contact my via phone. Setup a meet in the area. They will inspect the phone to verify all information.
Then i will be giving the BLACK tmobile s7 edge.
They will then pay for any acc i bring.
After that i will have to contact tmobile and let them know i did the exchange via samsung. (guess so tmobile can still charge me, i dont know ill have to see on that part).
They did say they will refund the difference and a small amount for all the trouble. Which i am guessing is the $100 that you get in store.
Has anyone gotten a refund for anything other than screen protector or case? I'm wondering about the Gear VR and the Samsung wireless charger we bought.
SkyPhone said:
Has anyone gotten a refund for anything other than screen protector or case? I'm wondering about the Gear VR and the Samsung wireless charger we bought.
Click to expand...
Click to collapse
both of those items are not specific to the NOte 7 so you probably wont be getting a refund especially from what I have been reading. Plus its not like you cant use it with the other Samsung products out there.
playya said:
both of those items are not specific to the NOte 7 so you probably wont be getting a refund especially from what I have been reading. Plus its not like you cant use it with the other Samsung products out there.
Click to expand...
Click to collapse
We bought them because Samsung sold us a device that would work with them. Now we don't have anything that will work with them. It's financial harm to us caused by their recall. We shouldn't have to keep devices we paid for that are useless to us or take a loss by trying to resell as used. We were told by the Samsung rep that we'd be reimbursed, but it's not clear if he was correct.
SkyPhone said:
We bought them because Samsung sold us a device that would work with them. Now we don't have anything that will work with them. It's financial harm to us caused by their recall. We shouldn't have to keep devices we paid for that are useless to us or take a loss by trying to resell as used. We were told by the Samsung rep that we'd be reimbursed, but it's not clear if he was correct.
Click to expand...
Click to collapse
I completely understand what you're trying to do but understand either one of those items are not specific to the Note 7 it's not like they won't work with other Samsung products.That may be what they tell you, I have come across other people with the same situation that have been told because they can be used with other Samsung products that there was no refund available for them. Don't hurt to try though good luck
SkyPhone said:
OK, calling T-Mobile and they claim they'll bill me for the Note7. Well, that makes no sense as I paid when I bought it. But just to get more info, I called the Samsung return line. They'll mail you a fireproof box and let you mail it back.
First, you go through someone who tries to convince you it's easier to take it back to T-Mobile. That may be true. Then you get the return group. They handle the phone, screen protectors and cases. Another group handles other return items.
With no receipts, you get $874 (IIRC) for the phone, $25 for a case and $10 for a screen protector. With receipts you get what you paid.
Two of three told me no returns on the wireless charger. One said yes on the charger purchased 3rd party.
One said $100 for the Gear VR. One said no return on Gear VR purchased 3rd party, and was cagey on any refund for a promo Gear VR. All said you'd get a check.
Procedure was to send an email listing all items you wanted refunds on with any receipt copies. (I think you can then check if everything is approved for refund before sending it back.) They'd send fireproof box in 5-7 days. You return box with refund items. Check arrives about 2 weeks later. All said additional $25 loyalty payment or $100 if you exchanged for another Galaxy.
I've got two phones, two VRs (one purchased and one promo) and a wireless charger that are useless. If I can return the charger and VRs, I'll go that route instead of direct to T-Mobile.
Has anyone else gone direct to Samsung?
Click to expand...
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I like to know, did they pay you back the tax they charged on the phone and accessories?
I sent my phone back to samsung direct in their "fire proof box". The customer service rep told me to put all accessories I bought for the Note7 in the box. If I had no receipt I would get market value for them. It was just the items I bought from ebay. I called yesterday to check the status since it has been 15 days now since they received it and she confirmed they have my phone and check will be mailed by end of the week. My phone was bought through Tmobile installment plan and was removed from my account without me turning the phone in so I am attempting to double dip for their inconvience. I have a V20 and hate it.
rxkelly75 said:
I sent my phone back to samsung direct in their "fire proof box". The customer service rep told me to put all accessories I bought for the Note7 in the box. If I had no receipt I would get market value for them. It was just the items I bought from ebay. I called yesterday to check the status since it has been 15 days now since they received it and she confirmed they have my phone and check will be mailed by end of the week. My phone was bought through Tmobile installment plan and was removed from my account without me turning the phone in so I am attempting to double dip for their inconvience. I have a V20 and hate it.
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I'd appreciate it if you'd confirm that you get reimbursed for anything other than a screen protector and case.
Those two items I was told will be reimbursed at market value of $25 for case and $10 for protector.
I've got the V20 also. It's not as nice as the N7, but at least it's rooted and I can run Google Assistant. I'd really like to use the Gear VR, but that seems impossible.
SkyPhone said:
I'd appreciate it if you'd confirm that you get reimbursed for anything other than a screen protector and case.
Those two items I was told will be reimbursed at market value of $25 for case and $10 for protector.
I've got the V20 also. It's not as nice as the N7, but at least it's rooted and I can run Google Assistant. I'd really like to use the Gear VR, but that seems impossible.
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When and if this check gets here I will confirm.
Have you gotten the check back from Samsung yet? Skeptical if I should return my phone back to them..
vmalkan said:
Have you gotten the check back from Samsung yet? Skeptical if I should return my phone back to them..
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Still no check here
We just got the fireproof boxes. We sent an email listing the items we proposed to return (exactly according to the reps instructions by phone), but haven't heard anything yet. We're planning to wait until they confirm what we can return and the refund amount.
I just received 2 emails from Samsung that my ticket was approved and I will receive my check for $924.49 in 2 to 3 days by UPS. No tracking number though.
thats good.
i am still waiting on my s7 edge to come.
They gave me a tracking number a few days ago but still havent updated pass billing.
There suppose to be sending me a s7 edge and taking back my note 7. I dont know how they are going to do the price different or tmobile EIP.
I guess i will see.
The only thing that i can see that isnt right, right now is the ups billing is for 1.0lb Which isnt the right weight if they are suppose to send a return box and new phone.
Well i guess we will see what happens. This has been a long long process.
Well today I received my check 8 days after the 169 samsung email
I still have my note 7. if I return it, will they refund the money I paid so far to T-Mobile? I preordered it.
Sent from my SM-N930T using Tapatalk
zbms said:
I still have my note 7. if I return it, will they refund the money I paid so far to T-Mobile? I preordered it.
Sent from my SM-N930T using Tapatalk
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I was wondering that too about my preorder money. I wonder how people got their note7 off eip without turining them in. I wonder if it's because they switched to using another phone.