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As I know there are many of us out there with defective handsets I thought I should pass this on. I originally received my nexus 4 on 11/29 (defective of course), I called the next day to order a warranty replacement and was told the process and that the estimated ship date was less than one week. This was actually stated on my receipt as well. After receiving no information by 12/7 I called to check on my exchanges status only to be told an error was made on my exchange request but they corrected it and it would ship at the latest by Tuesday, 12/11.
Soooo, I call today since still no word and I was told a specialist would research my order and update me directly within 48 hours. Now the clincher, this is what the specialist sent me:
"Hi again D____ ,
I've received a response from the specialist. Due to high demand, replacements for the Nexus 4 are being delayed in shipping out. The current estimate is that they will ship in 3-5 weeks.*I'm sincerely sorry for the inconvenience."
So, how do you like them apples?
Sent from my Nexus 4 using xda premium
Google you SOB. I'm going back to the GNex...damn you LG
Sent from my Nexus 4 using xda app-developers app
I purchased my N4 the first day (US), and received it the week later. I had some SIM card reader issues, eventually got around to activating a new SIM to confirm my issues..still didn't work, so I called Nexus support this Monday night. They filed an RMA. The phone was shipped out Tuesday morning via 2-day air and arrived today. I am shipping my old one back tomorrow.
I hate to say it, but I think you got unlucky (I was very afraid I was going to have to wait weeks as well).
Yeah that'd really unlucky i got my RMA 3 days after I called. But at least u can hold onto the original till the replacement ships
Sent from my Nexus 4 using xda app-developers app
thekooliest said:
I purchased my N4 the first day (US), and received it the week later. I had some SIM card reader issues, eventually got around to activating a new SIM to confirm my issues..still didn't work, so I called Nexus support this Monday night. They filed an RMA. The phone was shipped out Tuesday morning via 2-day air and arrived today. I am shipping my old one back tomorrow.
I hate to say it, but I think you got unlucky (I was very afraid I was going to have to wait weeks as well).
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When you do the rma, do they charge you for the second until they get the defect back? I really need to send mine in due to the charger port working maybe 50% of the time but can't have another 400$ tied up with Google that long again.
Sent from Nexus 4 - cm10 - faux kernel002 beta003
n82k said:
When you do the rma, do they charge you for the second until they get the defect back? I really need to send mine in due to the charger port working maybe 50% of the time but can't have another 400$ tied up with Google that long again.
Sent from Nexus 4 - cm10 - faux kernel002 beta003
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Click to collapse
no, they will not do that. once ups gets it, google is informed.
OP if you check your nexus 4 status it'll say preorder. I got the same issue as you. Still waiting on Google to ship. I called them up asking about the the 21 days to return the defective unit if I don't receive my replacement in time. They said I'll still be charged even if they can't send it out in time. Her name isf Emily ( or Emilia ).
It's because of some idiots doing exchanges for stupid reasons. Know a guy who did one because he has a scratch on the back of the phone
Sent from my Nexus 4 using xda premium
deviusdragger said:
It's because of some idiots doing exchanges for stupid reasons. Know a guy who did one because he has a scratch on the back of the phone
Sent from my Nexus 4 using xda premium
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OK a bit off topic..I ordered a N4 off ebay(unused/factory sealed) and should be here tomorrow.If, heavens forbid, the phone is defective am i still covered by google?/ in that case who do i contact for a warranty exchange??!
Seller doesn't accept returns and says under the product description "if there is any problem with the phone you go deal with google directly"
I called Monday about starting an RMA, was told by the CSR (Katie) that I would receive an email about it. I thought it was strange she didn't ask me to do a survey, and she was pretty much uninterested the entire call. I gave it till today, then decided to phone back in and see if I had indeed been started with an RMA. Shocker, I had not. Morgan, who was quite helpful, started up the RMA right away. I got my email and the cart to order the RMA, etc. If Google thinks they're holding a $349 authorization charge on my card for 3-5 weeks, they're ****ing high.
Let us know if you get any updated info.
NYCguy2020 said:
OK a bit off topic..I ordered a N4 off ebay(unused/factory sealed) and should be here tomorrow.If, heavens forbid, the phone is defective am i still covered by google?/ in that case who do i contact for a warranty exchange??!
Seller doesn't accept returns and says under the product description "if there is any problem with the phone you go deal with google directly"
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You may get trouble going to Google and they may refer you to LG.
I make it a point to never buy from eBayers that do not accept returns.
Sent from my GT-P5110 using xda premium
uberNoobZA said:
You may get trouble going to Google and they may refer you to LG.
I make it a point to never buy from eBayers that do not accept returns.
Sent from my GT-P5110 using xda premium
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Indeed! Keep in mind too that the warranty is only for the original buyer and not transferable.
Sent from my Nexus 4 using Tapatalk 2
I ordered an RMA replacement yesterday, just got my shipping confirmation and tracking number today.
Does anyone know if this will be stuck at the same yellow screen for another week, just like usual? Or does it actually ship?
If you're lucky it gets updated the same day, as I've seen. If you're unlucky you may get it tomorrow, or get lost in the abyss. Here's to hoping for you.
efrant said:
From now on, all new threads in the Nexus 4 General section related to shipping, back orders, Google customer service, or ANYTHING else related to ordering/receiving your N4 from the Play Store will be closed without notice. Use the main shipping thread found here, or use one of the existing backorder or country-specific threads.
Thanks for your cooperation.
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Closed
Just a thread to see when peoples phones are being shipped from Motorola with a 12/02 delivery date.
I thought they didn't charge your credit card until it shipped but they charged mine. Hopefully I get it sooner than 12/2
Sent from my Nexus 7 using XDA Free mobile app
bigyak22 said:
I thought they didn't charge your credit card until it shipped but they charged mine. Hopefully I get it sooner than 12/2
Sent from my Nexus 7 using XDA Free mobile app
Click to expand...
Click to collapse
I believe GPS does that, but Moto charges immediately
- Waiting patientlyfor my order to ship 12/2
Ordered November 12. My CC got charged today. Patiently waiting to have it in my hands.
12/2 delivery here too. Will see if I can get one from Tmobile wed and if not, wait a week to get my motorola preordered one.
Ian B
Sold my Note 3 and OnePlus one for $300 each so will pay $100 for Nexus 6, can't complaint.
12/2 here as well. Thought about going to a tmo store this week, but ill probably just wait. I dont want to bother with doing a return. Hopefully they go out sooner.
I bought one and will be going to the store. I need one now and the second later. Thought I'd give people a chance to get one.
What is everyone's Order Number? (just post the last 4 numbers found in confirmation email or webdesign order page)
Mine is Order# 3772
Order #3857.
Sent from my iPhone using Tapatalk
#2988
I really hope us 12/2 people get our orders early. I would like to have it for the Thanksgiving weekend.
Anybody have any info that might suggest we get our orders early?
I think if Moto ships out orders by next Tues(7 days from today) we would have the phones by the 26th. Not to mention that Fedex could deliver Friday the 28th too.
We don't need a separate "waiting room" thread for every combination of order date and vendor.
Please keep the conversation to the one already in place: http://forum.xda-developers.com/nexus-6/general/nexus-6-shipping-waiting-t2930065
Thanks.
Closed.
Hello I pre-ordered galaxy note 4 and its having issues. The phone doesnt charge properly...i have to plug it in and out couple times for the phone to recognize that it is connected to charger and "dock is connected" notification is keep coming up..so i called tmobile and since warranty is issued, they are going to send out a replacement. My comcern is that they are probably going to send a refurb without any accessories right? I heard some rare instances they send out brand new but most likely its refurb. Anyone has an experience with tmobile refurbs? Are they any good or bad?
Thank you
They probably don't have any refurbished units yet, so you may get a new one. Have got tried another charger? I've seen a couple reports of the adaptive chargers failing.
I will let you know, my replacement is due to be delivered 2nd Dec ( I ordered it earlier today from 611 ). I will check and it and post back for you. I know it sucks to get a refurbed but so long as I dont get one that was rejected by another XDA forum, then I should be good to go HAHAH
Thx for the reply
yes i have my wife got the same phone so tried her charger on my phone and my charger on her phone and its my phone that is having issues. Rep told me that i might be getting a new one but the terms are "brand new or like new" so he has no idea but when he was going through instruction he said it will come with no accessories. .idk if he is reading written terms or telling me i am getting a refurb...
Limeybastard said:
I will let you know, my replacement is due to be delivered 2nd Dec ( I ordered it earlier today from 611 ). I will check and it and post back for you. I know it sucks to get a refurbed but so long as I dont get one that was rejected by another XDA forum, then I should be good to go HAHAH
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Thx for the reply. Lol i am getting mine on 24th next monday so i will be actually telling you how it is.
takgeun68 said:
Thx for the reply. Lol i am getting mine on 24th next monday so i will be actually telling you how it is.
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Right fair enough. They said that as I didn't have "insurance" then it would be regular 7day ground delivery. Which will take me over my 14 day refund time frame. Shame but such is life.
I remember a couple of years ago when I was with AT&T they swapped out my GS4 at one of their authorized repair centers. The IMEI label on the back was different to the original one as it didn't have the Samsung logo on it so was definitely a refurbished unit. But worked well.
The T Mobile rep mentioned the same stuff to me as well. Saying it will be just the phone minus battery etc. But she did mention that it was coming directly from the manufacturer whoever that is in T Mobiles language maybe Assurion or Samsung?
My current build date according to the box is 11/5/14 previous to that it was 11/4/14. Made in crappy Vietnam. My perfect note 3 was made in prestigious China haha.
Sent from my SM-N910T using Tapatalk
I had mine replaced due to screen inconsistencies. My replacement was brand new & made in Vietnam on 10/23. I think it's still too early for them to have refurb units.
kabuk1 said:
I had mine replaced due to screen inconsistencies. My replacement was brand new & made in Vietnam on 10/23. I think it's still too early for them to have refurb units.
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Care to indicate how you knew yours was brand new? Thanks.
Sent from my SM-N910T using Tapatalk
Limeybastard said:
Care to indicate how you knew yours was brand new? Thanks.
Sent from my SM-N910T using Tapatalk
Click to expand...
Click to collapse
I used the refurb check function of the Phone Info app.
kabuk1 said:
I used the refurb check function of the Phone Info app.
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Click to collapse
Right, thanks.
Rumor has it that its approx 2 months before refurbs are ready after initial launch by Samsung.
Either way, does anyone know if the refurbed Galaxy phones are proceeded by a third party vendor for and behalf of t mobile or are they done by the manufacturer Samsung?
Sent from my SM-N910T using Tapatalk
Defective phones our sent to tmobile, and then there sent off to Samsung to repair and certify, and then sent back to tmobile.
Raver27 said:
Defective phones our sent to tmobile, and then there sent off to Samsung to repair and certify, and then sent back to tmobile.
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Click to collapse
Thanks. The t mobile tech support person mentioned that the device is coming directly from the manufacturer. I take what you say in higher value than what they say. We all know they read of a script.
Sent from my SM-N910T using Tapatalk
Limeybastard said:
Thanks. The t mobile tech support person mentioned that the device is coming directly from the manufacturer. I take what you say in higher value than what they say. We all know they read of a script.
Sent from my SM-N910T using Tapatalk
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Click to collapse
Lol Yea bro..That's 99% of them,every once in a while you'll get 1 that knows a little something.
Well I can vouch for that. First rep insisted I goto store for replacement and then when she finally realized I wasn't wanting to take that route told me they had no stock LOL. The very same rep also told me to just send my Cel Fi signal booster back without a return label. Glad I didn't listen to her as the second rep needed the imei of the signal booster and created me a return label. That could have cost me $500.
Sent from my SM-N910T using Tapatalk
Right now I'm going through issue with my first returned note 4,sent to there fort worth,TX return center and they still haven't said nothing to me about receiving it,even tho ups tracking shows signed and delivered.They had to credit my account 31.50 because I have 2 note 4 on my account right now,because returned device hasn't been dropped off my account, it's going on 2 weeks now.
How is everyone doing since the latest and last update?
Have you successfully blocked the update with the Package disabler pro with fix work around?
With me so far doing good. Still on the Green battery version. Still able to charge and fully charging too.
The work around for previous update. Hope this will work for this update too.
http://forum.xda-developers.com/tmob...s-fix-t3495293
Update :
I confirmed by couple of T-Mobile supervisors that the "Note 7 Killer Update" has been released. They also let me know they can tell that I am blocking the update. Which they said that is good that I have the Note 7 while I wait for the Blue S7 Edge to be shipped to me.
So it is confirmed that this does block this "Note 7 Killer Update"!
I'm still good too, though I wonder if the update hasn't been pushed yet. I'm still showing the mini 1 on my setup gear icon. I'm curious if it goes to 2 when my phone does get it.
T-Mobile Note 7 and the NOT CHARGING update...
I am using Note 7 v.2 100% green battery. As of Dec 27, 2016 3:15pm in Miami, Fl my phone is still charging. Idk if it is because the update is blocked or if tmo has not pushed the update out yet. Anyone else with some info????
Here's the best solution for disabling OTA packages:
http://forum.xda-developers.com/android/software/debloater-remove-carrier-bloat-t2998294
Packages to disable:
http://forum.xda-developers.com/verizon-note-7/help/how-to-disable-samsung-ota-t3478488
12:19am here on the West Coast on 12/28 & just charged my phone to 100% no issues, been using package disabler pro since early November ?
Sent from my SM-N930T using Tapatalk
phone still charge at 100%. So far so good, nothing change. Hope it will stay this way.
28th of December here in Miami, Fl. 7am....STILL AT 100%
Package disabler saving my life. 8:02 a.m. New York December 28th, 2016
Bear in mind that the offer to return the phone for a full refund ends on the 15th. If you don't return your phone by then you own it. With rumors of how sweet the 8's are seemingly going to be, regardless of whether my Note is able to block the latest update attempt, I'll be returning mine and use my Axon 7 . Otherwise, I'll have to pay off half of the note before the 8's arrive.
The real question here is, has anyone seen the actual update being pushed out already??? Because I have not gotten not even a text from T-Mobile to advise me of the update. Anyone???
I've been getting once a day warnings, but that's about it.
mistemuse said:
Bear in mind that the offer to return the phone for a full refund ends on the 15th. If you don't return your phone by then you own it. With rumors of how sweet the 8's are seemingly going to be, regardless of whether my Note is able to block the latest update attempt, I'll be returning mine and use my Axon 7 . Otherwise, I'll have to pay off half of the note before the 8's arrive.
Click to expand...
Click to collapse
Sorry but can you point me to the press release for whatever the reason I can't find where there is an end date.. Thx
I had read it online somewhere, so to verify, I went into my T-Mobile account and did an online chat with a rep who confirmed Jan 15th end date for the recall. I wonder if after that date there won't be anymore forced updates as well?
mistemuse said:
I had read it online somewhere, so to verify, I went into my T-Mobile account and did an online chat with a rep who confirmed Jan 15th end date for the recall. I wonder if after that date there won't be anymore forced updates as well?
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Click to collapse
Thats got to be in writing since each rep can tell you something different. Also please quote me if you find an answer so I know to come back here and read... Thx as I am quite curious about it and a random rep is not good enough at this time.
Again if you can find where you read it please forward this info on
No change here still rocking and rolling been using package Disabler pro since early November and still using Samsung Pay couldn't be happier!!!!!!
Sent from my SM-N930T using XDA-Developers mobile app
I'm wondering if they are delaying the push to next week to be inline with the other carriers.
ANYONE????!!!!!
mistemuse said:
I had read it online somewhere, so to verify, I went into my T-Mobile account and did an online chat with a rep who confirmed Jan 15th end date for the recall. I wonder if after that date there won't be anymore forced updates as well?
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Click to collapse
So your saying they are releasing an update that will kill the phone, then not allow us to return it after the 15th? When you hear about a string of T-Mobile stores being torched, you know why.
---------- Post added at 05:21 AM ---------- Previous post was at 05:09 AM ----------
I do intend to return the N7, Im just trying to get as close the the release of the S8+ as possible.
I don't think that's unreasonable. This has been going on for a long time. The recall/refund offer has to have an end date. You have a decision to make, and if your phone is still able to charge after the 15th, then it's probably safe from any further updates and your home free. But if you decide to keep it, after the 15th, then the auto refund deal is off, or so I'm told. So choose wisely.
In the US the consumer protection laws do not allow a end date to recalls. They have to take back/fix any recalled item for the flaw the recall covers.
You also aren't allowed to sell or purchase a recalled item once the recall is issued. This keeps people from buying broken recalled items and cashing in. Typically though most companies do not exercise that provision.
Has anybody that was given an October 1 expected ship date had one ship out to them yet?
I just ordered in the past couple days and wondering if it will truly take till October
Sent from my iPhone using Tapatalk
I would also like to know. I have the Oct 1st date. I ordered on August 31st.
I ordered on 9/5 unlocked with note 7 discount still showing Oct 1st date as well.
Would be great if it came early.
My wife ordered hers thru Verizon yesterday and she will have it Monday [emoji20]
I'll have to be jealous for a few weeks. Especially for the 1st week that I'll have to show her how to use it lol
Sent from my iPhone using Tapatalk
ordered unlocked on best buy got it yesterday!! I'm never ordering on the sammy website
Sent from my SM-N950U1 using Tapatalk
I ordered direct from Samsung on 8/25 and received mine this past Thursday (9/7)
borijess said:
I would also like to know. I have the Oct 1st date. I ordered on August 31st.
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Click to collapse
Did you use the Note 7 Promo?
i ordered mine on 9/5. it says it wont ship til october 1st. if thats the case, im just gonna run to best buy on sept 15 and see if they have any unlocked versions in stock and pick it up there. then ill submit it for the sd card and charger through samsung and cancel my preorder from samsung
ordering through Samsung has been a horrible experience. I orders on aug 26th(t mobile variant)...still don't even have a shipping label
jcip17 said:
ordered unlocked on best buy got it yesterday!! I'm never ordering on the sammy website
Sent from my SM-N950U1 using Tapatalk
Click to expand...
Click to collapse
But you didn't get 50%+ off and unlocked?
---------- Post added at 07:47 PM ---------- Previous post was at 07:39 PM ----------
Also, same here.
Preordered black Unlocked N8 Sep1st and nothing. I just got the money back in my account Samsung withdrew Sep1st so idk what the heck that means. Only reason I did direct Samsung order was for the N7 owner promo. Samsung should have prioritized their direct orders instead of carriers. Whatever if I get my N8 In October I'm going to complain. There is absolutely no reason it should take 1 whole month for preorders to be delivered. Either they prepare for product release or they don't. Come on. Not even a status notification.
I pre order Unlocked version on 8/29 with note 7 promo and ship date said week of sept. 25. Only the Wireless Charger was shipped today. The rest still in pre order.
Ordered T-Mobile version from samsung website on 8/26 received on 9/7.
whoismikehockney? said:
But you didn't get 50%+ off and unlocked?
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Click to collapse
Nope paid full price. Getting the 360 camera though. I didn't see any deals when I preordered midnight when it was first available to pre-order.
Sent from my SM-N950U1 using Tapatalk
I preordered mine on 9/7 direct with Sammy. When I was in checkout, it said will ship 1st Week of October. I am hoping to get a earlier date soon. Going into my order now, there isn't a date listed anywhere.
Sent from my iPhone using Tapatalk
Ordered unlocked last week with the Note 7 promo, also got a 10/1 ship estimate. My bet is they give a worst case, but the devices will go out before then. Probably not by much, but hopefully we'll all have them by the last week of September.
mikeandlara said:
Ordered unlocked last week with the Note 7 promo, also got a 10/1 ship estimate. My bet is they give a worst case, but the devices will go out before then. Probably not by much, but hopefully we'll all have them by the last week of September.
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Click to collapse
How is it even possible to pre-order something and not get it at release date? It makes no sense to me and should not be allowed. They should have had it sell out to increase demand rather having people wait almost a month after the phone was released and it is still considered a pre-order. Grinds my gears for those unfortunate ppl who are going through this...
Sent from my SM-N950U1 using Tapatalk
I placed my order on 9/4, unlocked, Note 7 Promo, estimated delivery first week of October. I really hope they could deliver before 9/20.
I ordered mine on the first day of pre order from samsung direct and received mine on wednesday last week.
elnene03 said:
I pre order Unlocked version on 8/29 with note 7 promo and ship date said week of sept. 25. Only the Wireless Charger was shipped today. The rest still in pre order.
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**Update**
I received an email that confirm they ship my note8 yesterday sept 9 with tracking number. Hope to receive it tomorrow :victory:
elnene03 said:
**Update**
I received an email that confirm they ship my note8 yesterday sept 9 with tracking number. Hope to receive it tomorrow :victory:
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Click to collapse
this is ****ing crap. I ordered 8/29 black sprint model so I don't get stuck waiting like all those who ordered carrier unlocked, and here I sit with my order still in ****ing preorder. wtf is the point? I paid in full, no note 7 deal (couldn't find a receipt will take donations) black sprint model and 0 ****ing progress. not confirmed, not shipped, pre auth charge has disappeared, called Samsung twice and all the can tell me is the date on the website. well 3 days left and it hasn't been confirmed. you can bet your ass Sammy will hear from me the second it's technically "late"