Database Develop

[Official] Play Store orders & shipping thread!

Updated Dec 6 1:30AM EST
Below is specific only to the orders from the first day the Nexus 4 was live.
Limbo 1 order fulfillment: ~99%
Limbo 2 order fulfillment: ~99%
Limbo 3 order fulfillment: ~91% (the majority of orders fall into this category)
"fulfillment" = shipped
Above is my educated guess on the status of the shipments that have been going out. I'm constantly tracking this and several other sources for continuing information.
Current status of orders and shipments:
Points below are confirmed:
First major batch shipped Nov 19 (upgraded to Next Day Air).
All orders that took place on the 13th that were back-ordered will be upgraded to Next Day Air for free.
Play Store Customer Service do not have any relevant information about your order. Calling them is nothing short of a complete waste of time.
Orders have not been shipped on a first-come first-serve basis. There is no pattern to the shipments, it is seemingly random. We have indisputable evidence of this.
Addendum to above: It is believed that we are finally going in order. Some of the later orders were shipped first due to an incomplete manifest.
Many people have noticed the last updated date on the Play orders page has changed. No one is certain yet what this might mean.
Points below are likely:
Logistics have been outsourced to UPS.
Order mechanics "slid" during the initial rush of the first few minutes of the product going live. This caused several issues (including an incomplete manifest sent to UPS).
Status of your order (limbos):
1) Order placed. No e-mail of any kind (including order confirmation) received.
2) Order placed. Order confirmation received. No other e-mail of any kind received.
3) Order placed. Order confirmation received. Back-order e-mail received.
If you want to see the "levels" post that everyone is talking about, you can find that here:
http://forum.xda-developers.com/showthread.php?p=34283797#post34283797
---------------------Preserved for archival purposes-----------------------------
I made a small G+ post here, in an attempt to get more information:
https://plus.google.com/u/0/114261440449469571809/posts/bwnLP4C4vJA
Please +1 and reshare it if you have a moment.
A petition (over 1000+ signatures at this point in time!)-- if you have a moment, please sign it:
https://www.change.org/petitions/go...onse-on-the-nexus-4-shipping-backorder-fiasco
A letter template drafted up by member thekooliest:
http://forum.xda-developers.com/showthread.php?p=34369253#post34369253
Tentative US order time: 09:00AM PST
Changed "confirmed" to "tentative". 09:00AM PST is most likely, but you should be watching out regardless.
These are some of my favorite threads here! We all heard that the Nexus 4 is now official but I'd wager that a lot of us are waiting for preorders to open up on the Play Store.
Post the usual "I ordered!" "It shipped!" etc. here! I, personally, cannot wait for this guy. Just sold my S3 for it.
I did call Google to ask if they were going to open pre-orders for the device. Doesn't look like it this time around, but I was told that you will be able to purchase on November 13th and that stock would start shipping "either on the 13th or the 17th," whatever that means.
Current information (as of Nov 12):
No one knows what time the purchase will go live.
Best guesses are sometime in the morning of the 13th (office hours), or at 00:00 PST. I'm personally leaning toward the former. (NEW: see below)
There will be no pre-order on the Play Store.
Check here for specific country availability.
Check here for more information on shipping and handling for your country.
A Virtual Credit Card (VCC) cannot be used with your purchase in the device store. Also, at this time, the country of your credit card must match the the country to which you're shipping.
Taxable charges, if any, depend on what state you're ordering from.
We do not know what shipping options will be available. Right now, only 2-day shipping is confirmed. We are hopeful for an overnight option at launch.
News added Nov 10:
Android Police got a little clarification from Google-- the rep said pretty much exactly what we've been assuming for the past couple of weeks. They also agree with me that the button will be more likely to go live in the morning sometime, rather than at midnight. See source here: http://www.androidpolice.com/2012/1...-shipments-start-november-13th-no-pre-orders/
News added Nov 13:
A German Google employee has revealed that the Nexus 4 should be selling at "around breakfast time" in Germany. He also mentioned that would be about 8-9AM. This would lead us to believe that the order form will go live at 0:00PST as originally anticipated. Germany is 9 hours ahead of Pacific Standard Time-- aka, 2AM Central, 3AM EST.[/url]

im guessing on nov 13th but they really didnt say.

From the Play Store:
Coming soon!
Available for purchase on Tuesday, Nov. 13th
Click to expand...
Click to collapse
It seems pretty clear to me.

bozzykid said:
From the Play Store:
It seems pretty clear to me.
Click to expand...
Click to collapse
They've had stuff up for pre-order before announced retail dates for most of the devices so far.

Plexicle said:
They've had stuff up for pre-order before announced retail dates for most of the devices so far.
Click to expand...
Click to collapse
Sure. But the Play Store says you can purchase it on the 13th.

I would imagine that means a direct purchase. It doesnt mention when pre-orders will start. I for one will definitely be pre-ordering (if possible) this phone. Just hope I can get around £160 for my HTC Desire HD with lots of cases and accessories included

hello guys , i am from montenegro.
i am from one of those countries in which Google Store isnt available in yet...
so if you guys can pls help me , i wanted to ask you :
what other options do i have for buying it (besides ebay)
thank you

Will sell my S3 for it

lskeys said:
Will sell my S3 for it
Click to expand...
Click to collapse
Just shipped mine off! I was hoping to be able to mostly cover the N4 with what I got back from it. Turns out that I actually made money in the trade.
Very excited!! :laugh:

I may sell my sgs3 for this. But I want to hold it first, I'm still on the fence.

Plexicle said:
Just shipped mine off! I was hoping to be able to mostly cover the N4 with what I got back from it. Turns out that I actually made money in the trade.
Very excited!! :laugh:
Click to expand...
Click to collapse
What are you using as a replacement phone until the Nexus 4 arrives? All I have available is an old Blackberry..

Tibbz96 said:
What are you using as a replacement phone until the Nexus 4 arrives? All I have available is an old Blackberry..
Click to expand...
Click to collapse
My trusty Atrix 4G.
It served as my go-between phone when I went from Note to S3, too. Got a clean CM10 on it, runs like a charm.
Sorry that you're stuck with a Berry, haha. :angel:

Plexicle said:
My trusty Atrix 4G.
It served as my go-between phone when I went from Note to S3, too. Got a clean CM10 on it, runs like a charm.
Sorry that you're stuck with a Berry, haha. :angel:
Click to expand...
Click to collapse
My Inc S broke a month ago, I have been stuck with a £10 Nokia dumbphone waiting for this phone! It can't come soon enough...

Hoping we can preorder before the 13th

ste1164 said:
Hoping we can preorder before the 13th
Click to expand...
Click to collapse
+1 I want to be first in line

I'll most definitely be getting one of these. The price is good, it looks good, and I really dig the wireless charging. I've many times where I'd just put my phone on my desk, forgot to connect the charger, and fall asleep just to wake up with a (mostly) depleted battery. Finally a worthy replacement for my ageing Nexus one.

Makaijin said:
I'll most definitely be getting one of these. The price is good, it looks good, and I really dig the wireless charging. I've many times where I'd just put my phone on my desk, forgot to connect the charger, and fall asleep just to wake up with a (mostly) depleted battery. Finally a worthy replacement for my ageing Nexus one.
Click to expand...
Click to collapse
I wouldn't be surprised if the wireless dock is not available for quite a while.

Here's to hoping they do same day delivery this time around which may explain no pre order date...
Sent from my MB886 using xda premium

Plexicle said:
Just shipped mine off! I was hoping to be able to mostly cover the N4 with what I got back from it. Turns out that I actually made money in the trade.
Very excited!! :laugh:
Click to expand...
Click to collapse
Yeah! I'm sellin my S2 on craigslist(so many scammers ) Some guy from new york just offered me $280 (I was asking $250)
---------- Post added at 05:43 PM ---------- Previous post was at 05:40 PM ----------
Plexicle said:
My trusty Atrix 4G.
It served as my go-between phone when I went from Note to S3, too. Got a clean CM10 on it, runs like a charm.
Sorry that you're stuck with a Berry, haha. :angel:
Click to expand...
Click to collapse
I might have to go back to my trusty captivate lol

bozzykid said:
I wouldn't be surprised if the wireless dock is not available for quite a while.
Click to expand...
Click to collapse
It's not too big of a concern. The wireless charging is a more of a luxury than anything. The most important thing is the option is available; the aftermarket solutions either adds thickness or look just plain ugly.
Sent from my Nexus 7 using Tapatalk 2

PSA For Note 7 Owners On JUMP

Hi All,
I called T-Mobile today trying to find out what I can do with my "recalled" Note 7. I had ordered replacements over the phone and today was my last day to carry out the exchange at a store. I've had no problems with the 4 of them in my house. I was denied the exchange for the replacement Note 7 at the store. And somehow was also denied a refund/exchange for a different phone.
On the first try with customer service they connected me with an account specialist. She told me that the phone had been completely pulled from their inventory. As of today, the 10th of October the phone is no longer for sale. Even the replacement Note 7's were recalled. But here's the worst news for everyone who wants to keep the phone. She told me that as part of the recall I had to bring the phone back. I asked her about keeping it then using a JUMP upgrade when a newer phone came out. She informed me that they wouldn't accept the phone for trade in because sales were fully halted and customers have an opportunity to return their device.
So you're pretty much stuck with the phone and unable to have a phone to trade in, should you keep your Note 7. We can of course return the phone for a full refund and get something else. I'm eyeing the S7 Edge for the water resistance and the Micro SD cards I got from Samsung.I really didn't want to let this phone go, but I'm paying for JUMP (the very first one when they started the Uncarrier movement) and would like to be able to trade my phone in for the latest and greatest. I hope this helps you ease our concerns about JUMP and the Note 7.
TL;DR: You can't keep your Note 7 if you plan on upgrading to a new phone on JUMP. They won't accept it as a trade in because they're giving you a "choice" of getting a refund and getting another phone.

Hiya Buddy said:
Hi All,
I called T-Mobile today trying to find out what I can do with my "recalled" Note 7. I had ordered replacements over the phone and today was my last day to carry out the exchange at a store. I've had no problems with the 4 of them in my house. I was denied the exchange for the replacement Note 7 at the store. And somehow was also denied a refund/exchange for a different phone.
On the first try with customer service they connected me with an account specialist. She told me that the phone had been completely pulled from their inventory. As of today, the 10th of October the phone is no longer for sale. Even the replacement Note 7's were recalled. But here's the worst news for everyone who wants to keep the phone. She told me that as part of the recall I had to bring the phone back. I asked her about keeping it then using a JUMP upgrade when a newer phone came out. She informed me that they wouldn't accept the phone for trade in because sales were fully halted and customers have an opportunity to return their device.
So you're pretty much stuck with the phone and unable to have a phone to trade in, should you keep your Note 7. We can of course return the phone for a full refund and get something else. I'm eyeing the S7 Edge for the water resistance and the Micro SD cards I got from Samsung.I really didn't want to let this phone go, but I'm paying for JUMP (the very first one when they started the Uncarrier movement) and would like to be able to trade my phone in for the latest and greatest. I hope this helps you ease our concerns about JUMP and the Note 7.
TL;DR: You can't keep your Note 7 if you plan on upgrading to a new phone on JUMP. They won't accept it as a trade in because they're giving you a "choice" of getting a refund and getting another phone.
Click to expand...
Click to collapse
Wow, didn't think about that. Not sure what I'm gonna do, however historically I've kept all my Notes (2,3,4). Choices, choices.....hmmm

Wow!

Reps really don't know what they are talking about either.
If I would you, I would screenshot your post and post it to the twitter handle. Tag @JohnLegere and @Tmobilehelp and see if they would comment on this.

I'm not sure about a regular CS representative. But she was an account specialist. They are the ones with the power to make any changes to your account right away. I've had them do it before where a store messed up my JUMP upgrades and changed all the lines to JUMP 2 as opposed to the original JUMP. It took over an hour to get ahold of them that time, but the process was painless as soon as I got on the phone with them. They even credited me the EIP I owed on 4 phones because they were out of my hands and hadn't been processed yet, but the charge was on the bill. It happened again today, I had been credited for 3/4 phones and was still charged an EIP on the 4th phone, despite sending out all 4 of them on the same day. She credited the amount due and my bill was reduced.

I didn't get the Note 7 off of Jump! but if I understand the policy correctly, then this pretty much pays off Jump for you and gets you off the contract, which is great.
Right now you're paying the EIP monthly for the Note 7. Why don't you just pay off the Note 7 completely today, and then return the Note 7 device for the full refund. Doesn't that make you finished with the jump contract and free to get non-carrier phones like the Pixel? It also means you paid less overall since they bought back your first Jump phone for half the price, so you only paid half price for the phone before the note 7 overall which is a great deal.

No idea why that would be a surprise, or a wow moment. T-Mobile doesn't want to have any inventory of a phone they can not, not allowed to sell.
Makes my note 5 all the more the superior device lol.

Add into the fact that JUMP is also INS and if you break it, you're probably NOT going to get a repair. At least it is if you're on the original JUMP program.

This doesnt come as a surprise.
Once they cancel or recall a phone its obvious you cant use it as a JUMP device.

twe90kid said:
Reps really don't know what they are talking about either.
If I would you, I would screenshot your post and post it to the twitter handle. Tag @JohnLegere and @Tmobilehelp and see if they would comment on this.
Click to expand...
Click to collapse
Don't waste your time at the @Tmobile account. I spent six days there getting lied to trying to get assistance on a loaner for the first Note 7 recall. Go right to John Legere's Twitter feed. I got an almost immediate response.
Maybe if his executive staff gets pestered enough, he'll fix his ****ty customer service.

I always got almost immediate answers from @Tmobilehelp .
Sent from my SM-N930T using Tapatalk

Has there been any date published on how long we have to exchange it? I purchased one after they went back on sale and was wondering if I'm able to hold on to it until the new LG V20 is released.

MasterKaiser said:
Has there been any date published on how long we have to exchange it? I purchased one after they went back on sale and was wondering if I'm able to hold on to it until the new LG V20 is released.
Click to expand...
Click to collapse
Same here. Have this phone for only one day. I will return it ASAP before I get too attached.

If that is indeed the case (per what the OP said), then T-Mobile can't charge you the monthly charge for the Note 7. Which means, when you're ready to JUMP, you won't need to turn anything in.. you just get the new phone and start your new lease. IMO

I had posted a separate thread on this yesterday. Those of us that used JUMP! to upgrade our Note 5 phones are taking it in the shorts here. I had paid off half of that phone, paid $69 for the upgrade to Note 7, Paid a month or so on the Note 7 itself, and now I lose all of that money since I have to get another (non-flagship) phone. If I want to stay on the Note lineup, I have to go back to the Note 5, starting over on payments and losing not only the 12 months of payments, but also the upgrade taxes and fees to go to the Note 7.
Sucks!

Does this apply to JOD also?

so will we get to keep our note 7 for free?!

I tweeted John and TmobileCS said All phones can be returned for a refund including purchased accessories.

KJThaDon said:
Does this apply to JOD also?
Click to expand...
Click to collapse
from what I was just told apparently not but I was also told the first JUMP! program wont be affected either. You can JUMP whenever you want without a penalty but again different CS different answer

I called about the JOD this morning. We switched to T-Mobile in January and I had the Note 5, then went to the S7 Edge when it came out, then went to the Note 7 (back to an S7 edge and back to the new and improved explosive Note 7). I want to get this turned in because it has got hot a couple of time while charging. However I want the V20 so I wanted to make sure that if I go in now and get the V10 that I will still be able to Jump to the V20 when the pre order comes out next week. I was told there will be no issue with that, at this point T-Mobile just wants their customers safe. So I am heading in after work to switch out our two Note 7s for V10's and then pre ordering V20's next week.

Who has received their Note 8 from Best Buy?

I just pre-ordered my Sprint Note 8 online at bestbuy.com a couple days ago. Says I will receive it by the 15th. Has anyone received theirs yet? I got the email confirmation of my order but when I login my account on best buy to check order status, I get this error message. The money has already been deducted out of my bank account. Anyone else experiencing this? Just want to make sure my order went through.

I just checked. Mine (VZW) are still sitting in preordered status. I wonder if I'll see them on the 15th, or after. My experience with BB orders is that they rarely come when the order page says that they will.
My credit card has not been charged yet.

usmaak said:
I just checked. Mine (VZW) are still sitting in preordered status. I wonder if I'll see them on the 15th, or after. My experience with BB orders is that they rarely come when the order page says that they will.
My credit card has not been charged yet.
Click to expand...
Click to collapse
Yeah not sure. Last time I pre-ordered was my s8 plus thru sprint best buy but it was for store pickup, not actual shipping and it was ready for pickup on the release date, not any sooner.

I wonder why VZW was allowed to ship over 2 weeks early. I cancelled my BB order because VZW told me I would not get the 480 for my S7 Edge if I bought from Best Buy. Best buy said I would but once a VZW order was received I pre ordered from VZW last Tuesday and I had the phone on Weds. It sucked that I missed out on the 150 off but I'd be flaming mad if I could not get my 480 bill credit. My bet is anyone who ordered from Best Buy will get their trade in as t says it right on the BB page. Make sure you take screen shots in case you have an issue later.

powerstroke said:
Yeah not sure. Last time I pre-ordered was my s8 plus thru sprint best buy but it was for store pickup, not actual shipping and it was ready for pickup on the release date, not any sooner.
Click to expand...
Click to collapse
Yea. I have no idea why in-store pickup wasn't a choice this time around.

I received mine last Thursday or Friday, a week ahead of the official Sept. 15th launch. I purchased the unlocked version.

I pre-ordered mine on Saturday online from bb and was having second thoughts because Verizon had told me I was not going to get the 480 if I did my deal with bb. So I ordered it anyways and logged on to my Verizon the note 8 was on my account already and was able to do the promo with the trade in. 12.75 a month for a note 8 is one hell of a deal. And I got me email saying I'll get it on the 15. Hope sooner

I actually just got a email that mine has shipped. Got tracking info for UPS. Should be here in the next couple days. Excited!!!!

usmaak said:
I just checked. Mine (VZW) are still sitting in preordered status. I wonder if I'll see them on the 15th, or after. My experience with BB orders is that they rarely come when the order page says that they will.
My credit card has not been charged yet.
Click to expand...
Click to collapse
Same here on all counts.

Mike02z said:
I wonder why VZW was allowed to ship over 2 weeks early. I cancelled my BB order because VZW told me I would not get the 480 for my S7 Edge if I bought from Best Buy. Best buy said I would but once a VZW order was received I pre ordered from VZW last Tuesday and I had the phone on Weds. It sucked that I missed out on the 150 off but I'd be flaming mad if I could not get my 480 bill credit. My bet is anyone who ordered from Best Buy will get their trade in as t says it right on the BB page. Make sure you take screen shots in case you have an issue later.
Click to expand...
Click to collapse
I ordered from BB. Received it on the 6th. I tried to trade in my s7 edge online, but the page was experiencing problems. I chatted online and they said I could go in store. So today, that's what I did. The rep said they couldn't give me the promotional price, that I would have to go to best buy, I asked him to ask a manager. Same thing. So, At BB, they tried logging in on the same page I did, same problem. The BB manager called the district manager for Verizon (their buddies) and she said, I Will receive the promotional trade in. She said they should've done it at the corporate store. I told her what they had told me, and she told me she would be there at that store at 630 tonight, and for me to come in and she will personally take care of it! She said we have 14 days from the purchase date to decide if we want to trade in. I will be going there in like 30 minutes. So, I will report back with my findings! Until then...

HeRe4oNeReAsoN said:
I ordered from BB. Received it on the 6th. I tried to trade in my s7 edge online, but the page was experiencing problems. I chatted online and they said I could go in store. So today, that's what I did. The rep said they couldn't give me the promotional price, that I would have to go to best buy, I asked him to ask a manager. Same thing. So, At BB, they tried logging in on the same page I did, same problem. The BB manager called the district manager for Verizon (their buddies) and she said, I Will receive the promotional trade in. She said they should've done it at the corporate store. I told her what they had told me, and she told me she would be there at that store at 630 tonight, and for me to come in and she will personally take care of it! She said we have 14 days from the purchase date to decide if we want to trade in. I will be going there in like 30 minutes. So, I will report back with my findings! Until then...
Click to expand...
Click to collapse
Unreal. They need to have a quick online "class" for all corporate Verizon employees so they know the deal. It's a deal struck between best buy and Verizon - this shouldn't be such a hassle for customers. Luckily, the dude at my corporate store already told me I could walk in and give it to them and they'd apply the discount.

All you should need to do is activate it then log into your carrier site. Once the system sees you have a Note 8, the discount should show when you go to the trade in section. At least that is how it worked on Verizon site. Before I activated my Note 8 it said my S7 Edge was worth 175. Once I activated the Note 8 and did their trade in it showed the 480 bill credit option. Just make sure you don't click you want cash. You'll only get the crappy value.

Got mine
I ordered online on the 9/6. I got it on 9/8. The only problem I had was I couldn't activate it because the SIM card number printed on the box was different than the one in the Note 8. After 2 calls to Verizon and 1 call to BB, I was finally able to activate after giving Verizon the correct SIM number. BB screwed up causing me to spend over an hour activating the Note 8. My advice is to check the SIM card in the Note 8 with what is printed on the box if you have problems activating. Otherwise, I'm enjoying the Note 8. But, I'll probably not uss BB again to buy a phone.

Ordered on 24th and received my unlocked Note 8 today.

Ok, Here's my report: The lady I was supposed to be meeting, had an emergency and couldn't show up. She called the store manager and told him what to do. Basically, all they have to do is go into your account and TRY! If the device was on your account, on the line that your note 8 is now on, it will work! If they say it won't, ask them to try anyways and see the trade in value. It will show the "normal" trade in value and underneath is a checkbox labeled - Promotion. Click and then they inspect the phone, blah, blah, blah. $306 for a note 8, 12.75 a month for 24 months.
A side note, the credit is actually $20 off a month for 24 months. I asked about paying off the balance for a future upgrade, he said he wasn't sure how that would work, but thinks you would have to pay the actual current balance and the $20 off a month would roll over to the next phone. However, he was unsure so take that with a grain of salt.

VZW N8 through BB
powerstroke said:
I just pre-ordered my Sprint Note 8 online at bestbuy.com a couple days ago. Says I will receive it by the 15th. Has anyone received theirs yet? I got the email confirmation of my order but when I login my account on best buy to check order status, I get this error message. The money has already been deducted out of my bank account. Anyone else experiencing this? Just want to make sure my order went through.
Click to expand...
Click to collapse
I ordered the N8 through BB and here is how it went:
9/5 - received text that my order has shipped
9/6 - received phone and text from VZW that my port was complete, called and tried to get phone activated but no go
9/7 - called to tried to get it activated again, got hung up on several times, they told me it wouldn't work until the 8th at noon
9/8 - noon came at went and no-go, called VZW, BB, Straight Talk and was told that it wasn't going to be live until 9/10, went to BB and VZW store and same thing except BB was very rude and unhelpful. Took to twitter @VZWSupport and @bestbuySupport and within 15 minutes my phone was working. Coincidence?
I love the phone. I installed Bk Disabler and removed the bloat. Tether is now working. I'm hoping someone has a way to disable knox and OTA.
Edit FOUND how to disable OTA in developer options.
Thanks.

Looks like my phone got delivered today. Can't wait to get home to check it out and get it activated. Will it come with a new SIM card or can I use the one from my s8+?

powerstroke said:
Looks like my phone got delivered today. Can't wait to get home to check it out and get it activated. Will it come with a new SIM card or can I use the one from my s8+?
Click to expand...
Click to collapse
Unlocked has no sim card. Carrier supplied ones typically do.
Just take the SIM from your s8+ and toss it in the Note8. That's what I did.
Mine is unlocked and I'm on Verizon so after putting in the SIM the phone had to be rebooted and it sat at a funny looking "configuring" screen for about two minutes, then rebooted and it was ready for service immediately. There's no wifi calling option on unlocked but I'm not in a hurry to get it anyways. Not having all that Verizon crap is worth losing ho-hum features IMHO.

ofd now if ups would just get here. like watching grass grow...
Sprint
---------- Post added at 03:39 PM ---------- Previous post was at 03:37 PM ----------
sixtythreechevy said:
Edit FOUND how to disable OTA in developer options.
Thanks.
Click to expand...
Click to collapse
thank you!

And it's here!!! Ready to get it up and running

Samsung Upgrade Program UK

It that time again and I thought I'd just check my eligibility status on the website
https://shop.samsung.com/uk/multistore/ukupgradechannel/ukupgradelounge/registration
The thing is that like last year I'm having trouble finding the reference. I know the Close Brothers were taken over by Klarna Bank just before Christmas but their reference dosen't seem to work either.
Any one else having this issue?

Hi
Same issue for me. Hoping they flick a switch or send a new url at 1900....
Cheers
Kevin

I logged on with my loan number but it comes up with page not available

Yep, not just you you'll be happy to hear
Really annoying thing is that I've just bought the 2018 IconX (which are great).
Lee

yeah i've managed to log in with my loan number from last year(close brothers) and allows me to click on upgrade pic but then comes back with page unavalable

On the CNET hands-on review it's says that pre-order is on the 21st. Unsure. I can wait a day

Lembo said:
On the CNET hands-on review it's says that pre-order is on the 21st. Unsure. I can wait a day
Click to expand...
Click to collapse
In their photos its says 20th on the Samsung upgrade site

same here ... page not available after entering my upgrade loan number.
interestingly, you can pre-order and get upto £350 off the price of the s10 + when trading in an s9+, which i suspect is almost the same overall cost as going via the upgrade programme.
i'll check the upgrade page again tomorrow to see if it works, we've got 2 weeks to be eligible for the wireless buds.
in the meantime i've pre-ordered the s10e for my better half and got £200 trade in for her s7 edge

Same issue here. I type in my S9 agreement number, and it takes me through to a link that says Upgrade Here, but then loads 'upgrade lounge' page which comes up with page unavailable. Trying to contact Samsung on phone and live chat to see what's up

I've also messaged them this morning.
See what they say.

On hold for 35 minutes and still waiting... on Live chat, got through to someone who promptly closed chat mid sentence....
---------- Post added at 09:47 AM ---------- Previous post was at 09:45 AM ----------
Ok, according to live chat response -
"Thank you very much for waiting. Upon checking with our Samsung Sales Team, they have advise me that the website in claiming your upgrade device is currently still not available and our respective department are doing there best to make it ready within the day until tomorrow. Don't worry, since you have receive the invitation you would be able to upgrade your mobile phone to the Samsung Galaxy S10."
I haven't actually received an email from them with an invitation in it, so not sure what they referring to. I received an email last week about Samsung Unpacked Event. In it, it said that yesterday I would receive an email with a link to upgrade to S10. I have not yet received that email or link.

Lembo said:
I've also messaged them this morning.
See what they say.
Click to expand...
Click to collapse
I've Tweeted too, lets see what we get back from them.

Latest from the live chat -
"I apologise for the inconvenience. Upon checking within our system the invitation would start to be send after the unpacked event. To be eligible in receiving the invitation for the upgrade you would need to complete the 12 moth payment."
From what I can remember, I have made the deposit, and 11 payments. This means I am only eligible next month after next month's payment ? Guess I won't be getting the pre-order headset.....

same here - spoke to them and said they are having issue with the webpage and the tech team has been notified and is working on fixing it
this is my first year upgrading so not sure if thats normal but why send an email saying go and upgrade when the website is not even working?
not a good start
---------- Post added at 10:02 AM ---------- Previous post was at 10:01 AM ----------
Also - YAY - that time of the year again HAHA

uberNoobZA said:
Latest from the live chat -
"I apologise for the inconvenience. Upon checking within our system the invitation would start to be send after the unpacked event. To be eligible in receiving the invitation for the upgrade you would need to complete the 12 moth payment."
From what I can remember, I have made the deposit, and 11 payments. This means I am only eligible next month after next month's payment ? Guess I won't be getting the pre-order headset.....
Click to expand...
Click to collapse
Doesn't matter I was the same when I was on s8 and upgraded to s9 they allowed it right away didn't have to wait

Babychan said:
Doesn't matter I was the same when I was on s8 and upgraded to s9 they allowed it right away didn't have to wait
Click to expand...
Click to collapse
I'm thinking the same will happen for me when the upgrade program pages are working again. I think I'll be able to upgrade (eligibility checker already says I am), but I won't get an automatic invitation to upgrade till next month
Suspect it's simply a matter of waiting for their system to get sorted.
Interestingly, I looked at purchasing an S10 'new' and there is an option there to use purchase it on 0% finance on Samsung Upgrade Programme, and it says it uses Close Brothers Retail Finance (which has been taken over by someone else). Didn't go through with the purchase, as I'm waiting to see what's going to happen with upgrade programme, but they'd give me £300 for my S9 against purchase of an S10.

uberNoobZA said:
Interestingly, I looked at purchasing an S10 'new' and there is an option there to use purchase it on 0% finance on Samsung Upgrade Programme, and it says it uses Close Brothers Retail Finance (which has been taken over by someone else). Didn't go through with the purchase, as I'm waiting to see what's going to happen with upgrade programme, but they'd give me £300 for my S9 against purchase of an S10.
Click to expand...
Click to collapse
Yes - but if you do that, you still have to pay another year for your S9 - remember you only paid 12 mo of 24mo
so what will happen is you will get 300 off s10, pay 499 but also still need to pay £27/mo for another year - or pay it all in lump sum if you want - believe is £370ish left

According to their live chat they think it should be up and running within 2hrs

I heard that to.
Looks like they're updating the page now. Wish they could start with the link

tim2london said:
Yes - but if you do that, you still have to pay another year for your S9 - remember you only paid 12 mo of 24mo
so what will happen is you will get 300 off s10, pay 499 but also still need to pay £27/mo for another year - or pay it all in lump sum if you want - believe is £370ish left
Click to expand...
Click to collapse
Yeah I realize that. Just said it to highlight that they're still referencing Close Brothers
---------- Post added at 11:06 AM ---------- Previous post was at 10:58 AM ----------
The upgrade lounge page ( https://shop.samsung.com/uk/multistore/ukupgradechannel/ukupgradelounge/ )has now changed, so progress is being made

No Bose headphones for orders after the 14th October

Well that sucks! Managed to get mine due to early order date, but seems others are unable to claim if they ordered during the 15th October up until the 19th. The Terms and Conditions on the Google Store state that orders between the 30th September and 19th October qualify for the offer, but if you call the offer claim help number only orders placed up until the 14th qualify.
This is just wrong! Especially when the retailers were still advertising the offer and it still clearly states up until the 19th October on the Terms and Conditions.
Hopefully everyone got there orders in and were able to get their claims in successfully. I know of a few out there who are very angry at this point in time. Surely they can't change it now?
Just out of curiosity Is anyone else affected by this at all?

Wow that's terrible. Just tried to claim mine today as it's now been 14 days since my order. It's says the purchase date isn't valid! How can I get this sorted?
Sent from my Pixel 5 using Tapatalk
---------- Post added at 07:28 AM ---------- Previous post was at 06:45 AM ----------
You're right, the claims line says the phone must have been purchased before 14th October whereas everything else says 19th October. Purchased mine on the 16th which is why it's rejecting it.
Sent from my Pixel 5 using Tapatalk

If you get get someone from/representing Google to put this in writing, you might be able to get some press attention - but most tech journalists don't really care what happens outside the US, unfortunately...

This promotion was managed very poorly from the beginning.
Why the Headphones wasn't in the order with the phone, if I bought them directly on the google store? Why make me apply with a screenshot of the order from the same website?
Hope you sort it out, this is very unfair.

Cholo981 said:
This promotion was managed very poorly from the beginning.
Why the Headphones wasn't in the order with the phone, if I bought them directly on the google store? Why make me apply with a screenshot of the order from the same website?
Hope you sort it out, this is very unfair.
Click to expand...
Click to collapse
The promotion isn't managed by Google - it's being run by a company called Opia who run sales promotions like pre-order rewards and discounts for a bunch of companies, while the Google Store is run by "Google Commerce Limited" of Dublin...
Presumably it's easier for Google to farm this sort of thing out and not have to worry about handling things like validation and customer service themselves.

Mine didn't work at 7am when put in the 15th Oct but tried again and it's been submitted and accepted.

chistery said:
Mine didn't work at 7am when put in the 15th Oct but tried again and it's been submitted and accepted.
Click to expand...
Click to collapse
I suspect it was just bug - like when for a while Vodafone wasn't on the list of retailers. But it got fixed. You can't just change a contract like that.

Their servers are probably in a different time zone, so it didn't think the 15th was valid until after midnight in their data centre.

Yes it's working now. Just did mine for purchase on the 16th and it was validated within a couple of minutes.
Sent from my Pixel 5 using Tapatalk

How weird, glad it is working again though.

So I guess folks like me, living in the US, get nothing with their pre-order? I ordered mine on Sept. 30th.

Great to see that the offer is still being honoured and the bug is now fixed. Have just managed to claim my sister's pre-order headphones gift. Normal services can now be resumed ??