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US AT&T use; Where did U Buy? Any Warranty? Difference in UPDATES from diff regions?
I notices there are two different re-sellers on Amazon.com. One advertises "US Warranty" but I found out it is only 90 days. I assume these come from two different regions.
Simplyelectronics has the best price. They ship from Hong Kong (I think). So I assume this device is for China region? They also say one year warranty, shipped back to Hong Kong.
My questions are:
Best place to purchase with warranty? Where did U purchase; does it have and warranty at all?
Any difference when getting firmware updates depending on where it was made for?
Better to buy one for Germany, Poland, China, etc?
Will AT&T device, when it ships, have remarkably more features?
lightfire said:
I notices there are two different re-sellers on Amazon.com. One advertises "US Warranty" but I found out it is only 90 days. I assume these come from two different regions.
Simplyelectronics has the best price. They ship from Hong Kong (I think). So I assume this device is for China region? They also say one year warranty, shipped back to Hong Kong.
My questions are:
Best place to purchase with warranty? Where did U purchase; does it have and warranty at all?
Any difference when getting firmware updates depending on where it was made for?
Better to buy one for Germany, Poland, China, etc?
Will AT&T device, when it ships, have remarkably more features?
Click to expand...
Click to collapse
I bought mine at Handtec in UK. I got the Note the next day. They do honor Samsung's 24 month warranty (you need to send the unit to them and they deal with the warranty). You can ask them directly. Very good customer service.
Not too sure about warranty for mine, but I bought mine off of one of the Amazon re-sellers. Mine came from Germany and had the most current (KK9/KK5/2.3.6) build. No issues with it whatsoever. Flawless screen. No threatening letters, texts, or emails from AT&T thinking it's a tablet and such. Just a great device!
Jade Eyed Wolf said:
Not too sure about warranty for mine, but I bought mine off of one of the Amazon re-sellers. Mine came from Germany and had the most current (KK9/KK5/2.3.6) build. No issues with it whatsoever. Flawless screen. No threatening letters, texts, or emails from AT&T thinking it's a tablet and such. Just a great device!
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Click to collapse
Ordered mine via Amazon....probably the same reseller...Germany it appears.
"suppose" to be here Friday, but with the Christmas being so close, I don't expect it until Tuesday the 27th.
got it from amazon. i don't know how to read european languages but the non-english manual says 'Dutch' at the back (mind my stupidity). prly warranty doesn't exist but oh well...should keep it safe. ordered smoe cases n attached screen protector. just make sure to get it from a seller with good ratings and avoid places like ebay.
---------- Post added at 05:15 PM ---------- Previous post was at 05:07 PM ----------
lightfire said:
Will AT&T device, when it ships, have remarkably more features?
Click to expand...
Click to collapse
http://pocketnow.com/android/samsung-galaxy-note-detailed-for-att-4g-lte
at least from my understanding, it's similar to Korean version, replacing exynos with snapdragon for 4G LTE capability...but functionality-wise I doubt it just as how SII didn't have feature differences other than a modified hardware design.
Best option is to buy from ebay or amazon (depending on the price) and buy a 2-year warranty from squaretrade for about $70.
Sent from my GT-N7000 using XDA App
someone posted the square trade doesn't cover amazon bought cell phones. can anyone confirm this?
deymayor said:
Best option is to buy from ebay or amazon (depending on the price) and buy a 2-year warranty from squaretrade for about $70.
Sent from my GT-N7000 using XDA App
Click to expand...
Click to collapse
I bought one off of eBay and the SquareTrade warranty was $120 for 2 years $80 for 1.
http://www.safeware.com/
This is what they told me:
Thank you for contacting Safeware. To insure your smartphone for one year the annual premium is $98.00 , in States there is a policy fee of 10% or $10.00 which ever is the least amount. Our policy covers against accidental damages, liquid spills and theft. If you decide you would like to purchase a policy I will need the date of purchase, the serial number, the amount you paid for the phone and your credit card information. You do not need to send a receipt of purchase at this time but if you have a claim you will need to fax the receipt at that time. If you want to purchase the policy over the phone below is my contact information.
They also have a two year for 78 but it doesn't include theft
Bought mine from Amazon from reseller TRD-Trading GmbH (Global Mobiles) No idea if they will honor the warranty or not. I hope so. Any one else buy from them and know? The Note was packaged perfectly, the screen is great. No issues at all. Came with instruction on how to change the Notes language from German to English.
Namuh said:
Bought mine from Amazon from reseller TRD-Trading GmbH (Global Mobiles) No idea if they will honor the warranty or not. I hope so. Any one else buy from them and know? The Note was packaged perfectly, the screen is great. No issues at all. Came with instruction on how to change the Notes language from German to English.
Click to expand...
Click to collapse
I ought from them too, should be arriving today too
k1ng617 said:
I bought one off of eBay and the SquareTrade warranty was $120 for 2 years $80 for 1.
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Click to collapse
Sent from my GT-N7000 using XDA App
You shouldv'e purchased the warranty directy from Squaretrade. you will provide the item number and apply INTRODUCTION promo code for a 20% discount. $71 for 2 years.
p51d007 said:
Ordered mine via Amazon....probably the same reseller...Germany it appears.
"suppose" to be here Friday, but with the Christmas being so close, I don't expect it until Tuesday the 27th.
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Click to collapse
You should probably make that the 28th, I ordered it on the 21st and was supposed to get it today (in the UK) but the courier says Amazon.de hasn't even sent it to them.
Bought mine from Expansys USA and got my insurance from Ensquared. Called them up before I did anything and they said they covered it no problem as long as I kept the receipt.
Not sure about updates because the second I got my note, i rooted and put custom roms on it.
Namuh said:
Bought mine from Amazon from reseller TRD-Trading GmbH (Global Mobiles) No idea if they will honor the warranty or not. I hope so. Any one else buy from them and know? The Note was packaged perfectly, the screen is great. No issues at all. Came with instruction on how to change the Notes language from German to English.
Click to expand...
Click to collapse
Got mine from them as well. $3.99 overnight Prime shipping. Sealed box and a perfect unit.
Make no mistake, there is no warranty in the US with these phones. Any other listing suggesting so is not correct.
k1ng617 said:
I bought one off of eBay and the SquareTrade warranty was $120 for 2 years $80 for 1.
Click to expand...
Click to collapse
deymayor said:
Sent from my GT-N7000 using XDA App
You shouldv'e purchased the warranty directy from Squaretrade. you will provide the item number and apply INTRODUCTION promo code for a 20% discount. $71 for 2 years.
Click to expand...
Click to collapse
Thanks, I actually didn't purchase the warranty, but that promo code makes it a little more palatable; the warranty for two years came out to be $99.20. This does not include accidental damage, just manufacturer defects and normal "wear and tear" whatever that means.
Still not totally sure if that is worth it; I'd prefer something with accidental damage/water dmg/theft etc.
jojorios said:
Bought mine from Expansys USA and got my insurance from Ensquared. Called them up before I did anything and they said they covered it no problem as long as I kept the receipt.
Click to expand...
Click to collapse
Any idea if they will cover a "Like New" eBay purchase?
Sorry, to replay to my own post, but I had a chat with an Ensquared advisor and here's the conversation:
ensquared: Hi, how may I help you today?
you: Hi I just made a purchase on eBay for a "Like New" android smartphone
you: I was wondering if ensquared covered such items?
ensquared: Unfortunately, we can only cover brand new phones that are within 90 days from the time they were purchased.
I ordered mine from Amazon from TechkingUSA LLC, it was on my prime account and was fulfilled by Amazon, so I'm not sure who I really got it from of the two, be for I ordered I email and received a response that the warranty length was the original manufactures warranty. hope I never have to use it but as far as I know Amazon is backing it so it should be good.6
http://forum.xda-developers.com/showthread.php?p=20576752#post20576752
Hi, I got my Moto G 2nd gen 2 months ago and when I got it there was a slight area of the screen where the glass touched the display too much, making it sorta off colour on that part of the screen like when you press down too hard except this is where the screen is always like that.
Now I feel like it has gotten slightly worse over time and want to use my warranty, however 2 months ago I unlocked the bootloader with the intentions of rooting it (I never gotten round to rooting it in the end)
I messaged moto support last night and they sent me an email saying how I can return it to be repaired but also said:
Motorola will repair and return your phone free of charge under the warranty conditions. If in the event that your phone is found to be out of warranty by the repair centre then please be advised that a quotation and handling charge may be applied. Any damage caused by using unauthorised operating systems, tampering or altering the device firmware and any signs of physical damage that were undisclosed prior to sending for repair will void your warranty and you may be charged for repair.
You can expect the phone to be repaired within 10 working days from its arrival at our repair centre but please allow additional days for postage. Please also note that Motorola do not accept claims for losses incurred by customers not following the process detailed in this message.
This is weird because on another thread on xda (http://forum.xda-developers.com/showthread.php?t=2574104) it said that even though I unlocked the bootloader, as I live in the EU I legally can get a hardware problem like this fixed by them for free as unless they can prove that unlocking the bootloader did this then they have to fix.
I don't wanna send it off and it come back as they think my warranty is void, how can I assert my rights in a situation like this to get my screen defect fixed?
Many thanks
No reply? Ah well
As an update I had a conversation with the online chat support motorola customer care thing last night, saying how I unlocked my bootloader however I believe that as I live in the EU I still have a warranty set out by a directive (I refered to this http://forum.xda-developers.com/showpost.php?p=56181695&postcount=40 a lot, provided a lot of useful information)
They then forwarded my message onto a relevant department (whoever that was) after saying many times that the warranty was completely void, and I spoke to them again today and they said they got a message back from said department who said the same thing where no repair can be issued as the warranty has been voided. I again tried to assert the EU law but he couldnt help me or even forward me onto someone who could help me, so I gave up.
I'm at a loss people The website in this post http://forum.xda-developers.com/showpost.php?p=56181695&postcount=40 said that if they refuse to repair then "you can sue him in a civil litigation and can report the incident to the national authority. In many European countries such action does not even require hiring a lawyer and is most of the time ensured by consumers associations." but I would have no bloody idea on how to do that.
To expand, I bought the device on Amazon but it has been more than 2 months since I got the device so I have no option to message them about the device specifically.
Someone please help me
My advice is to actually call your local Motorola service and speak to a person instead of writing them. If they still refuse your repair you should contact amazon as they have a very accommodating return policy. Last step is to visit your local consumer protection office and ask for legal support.
Bte from which country are you from?
ch1llahh said:
My advice is to actually call your local Motorola service and speak to a person instead of writing them. If they still refuse your repair you should contact amazon as they have a very accommodating return policy. Last step is to visit your local consumer protection office and ask for legal support.
Bte from which country are you from?
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Click to collapse
The UK, I'm looking at Amazon and through my previous orders I cant contact them about my phone order anymore as its been more than 2 months, do you reckon I should just send an email to them anyway?
Thanks for replying by the way
Addapp said:
The UK, I'm looking at Amazon and through my previous orders I cant contact them about my phone order anymore as its been more than 2 months, do you reckon I should just send an email to them anyway?
Thanks for replying by the way
Click to expand...
Click to collapse
Amazon have a great returns policy, you can contact them for return or refund of items out of the initial returns period using live chat. Use this link
https://www.amazon.co.uk/gp/help/contact-us/general-questions.html?skip=true
Use 'An order I placed', select the item and you can chat live with an agent. How you deal with it and what you say is wrong with the phone is then up to you.
If you're in the UK, the Sale of Goods Act is your friend, and holds the seller, not the manufacturer, legally liable for any defects in the product (the key phrases are "not fit for purpose", "not as described", and "not of merchantable quality").
In practice, this often means that you end up dealing with the manufacturer to resolve problems after purchase, since many retailers lack the facility to carry out repairs and end up being a conduit between you and the manufacturer; thus it's often easier to go to the manufacturer directly.
However, that still doesn't remove the seller's obligations under the law, and Amazon's policy doesn't supersede the law. If you've only had the phone for two months, and it was defective from the moment you received it, it's Amazon's legal responsibility to address the issue.
I would recommend requesting a full refund or a replacement with a new device. Make sure to wipe the old one before sending it back. If Amazon refuses to play ball, have a chat with your local Citizens' Advice Bureau. That said, in my experience Amazon is usually willing to abide by its legal obligations after only a little bit of to-and-fro reminding them of said obligations. I've successfully returned a few items more than a year after purchase because they should have lasted for several years (see the "not fit for purpose" mentioned above), although Amazon's initial responses were to suggest that nothing could be returned after thirty days, followed by a suggestion that I take it up with the manufacturer.
Just remind Amazon of the Sale of Goods Act's requirements, and you should be alright.
Thank you so much for the help!
I contacted amazon today rather than Motorola, and it literally took 5 minutes of live chat to get a replacement phone sent to me first class and the return label for the old one to come here. What a difference it is compared to the horrific experience from the Motorola live chat who don't even know the EU directive.
Really happy to now have a replacement coming rather than sending it to a repair centre and having no phone for a week.
Good result, and just as expected from Amazon. Their live chat system for returns/refunds is very straightforward.
I bought mine them too, not quite the cheapest, but worth a couple of quid extra for the piece of mind in case a replacement needed whilst under warranty.
Addapp said:
No reply? Ah well
As an update I had a conversation with the online chat support motorola customer care thing last night, saying how I unlocked my bootloader however I believe that as I live in the EU I still have a warranty set out by a directive (I refered to this http://forum.xda-developers.com/showpost.php?p=56181695&postcount=40 a lot, provided a lot of useful information)
They then forwarded my message onto a relevant department (whoever that was) after saying many times that the warranty was completely void, and I spoke to them again today and they said they got a message back from said department who said the same thing where no repair can be issued as the warranty has been voided. I again tried to assert the EU law but he couldnt help me or even forward me onto someone who could help me, so I gave up.
I'm at a loss people The website in this post http://forum.xda-developers.com/showpost.php?p=56181695&postcount=40 said that if they refuse to repair then "you can sue him in a civil litigation and can report the incident to the national authority. In many European countries such action does not even require hiring a lawyer and is most of the time ensured by consumers associations." but I would have no bloody idea on how to do that.
To expand, I bought the device on Amazon but it has been more than 2 months since I got the device so I have no option to message them about the device specifically.
Someone please help me
Click to expand...
Click to collapse
I unlocked my phone too and when I messed up with the system files, I sent it to 'MediaMarkt' (the shop from where I bought it), and they sent me my phone back a month later and said that it is out of warranty because of unlocking and rooting, and it was in Spain. But luckily I flashed the system files via fastboot and its working fine now.
I contacted the Citizens Advice consumers service in the UK and they replied with this:
pastebin .com/GpUxggaK (Remove Space, cant post links as I don't have 10 posts)
As a TL;DR they said to contact amazon, and that the UK actually has a 6 year warranty for faulty goods (good god thats a long time) and that they will send a complaint to the trading standards if I give them motorolas postcode and address so that's cool.
I'm expecting my new moto g to come tomorrow thankfully
Take this as a warning & advice from someone who bought this phone and had to deal with OnePlus support & repair centre
On the XDA forum everything seems ok but if you go to the official OP3 ...people have a problem with this phone https://forums.oneplus.net/forums/OnePlus3
You can protect yourself from fraud only if you buy this phone from a store in your country which has to comply with strict terms for repair & service, if you buy it from their website (https://oneplus.net/uk/oneplus-3)- you basically buy the phone from a store in China and you will not have any buyer rights if you are in Europe or USA etc You pay with paypal and you are protected for 30 days but after that you will have nobody to complain to!
OnePlus has the worst support you can imagine, they seem friendly but they will deceit you - that is my experience ~ and i can prove it !
You might think: hey i`m gonna take good care of it and nothing can go wrong! That is what i said until an official update destroyed my phone
If you send your phone for repair you do not get any information unless you dig it yourself! Here in Europe the phone is 'repaired' by Arvato who are also scammers, most of the time they do not have the components for repairs so they take motherboards or other pieces from a phone which came with a problem and put it in another phone with a different problem! https://portal.teleservice.com/tassweb2search/simpleSearch/search-cz.seam Not to mention that it will take 1 month for them to 'repair' your phone ! This is because they are not bound by EU laws since you did not buy the phone in Europe ! So please consider these things before buying your OnePlsu3 phone from this company
Meeh
ooeehhhh, just bought it online 2 hours ago........let's see, can't change it now anymore.....
Learn from other people experience, if you buy smth from China and you are in France...where do you complain if you have a problem?
https://forums.oneplus.net/threads/my-op3-repair-experience.467461 & https://forums.oneplus.net/threads/oneplus-3-repair-lack-of-information-from-oneplus.467878
I am From Germany and Bought it From German Site
Gesendet von meinem ONEPLUS A3003
Thats wrong. If you buy from the official website and they offer support for your country (means they send their devices to your country) then they need to give you the buyer rights that are active in your country (2 years in the EU)
I bought mine from the official website and they send me my device (same like the oneplus one) to germany and I never had any problems with the device or the support.
juginkrebs said:
I am From Germany and Bought it From German SiteGesendet von meinem ONEPLUS A3003
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what matters is not where the site is hosted or registered but where is the store located ! Which store is that?
you can buy on Amazon.DE from people & stores located in...other country and all Amazon can do is to block them selling on amazon.de
PlayingLikeAGenius said:
If you buy from the official website and they offer support for your country (means they send their devices to your country) then they need to give you the buyer rights that are active in your country (2 years in the EU)
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Click to collapse
FALSE ! If you buy from their official website it means you are buying a product from an online store located in China which is bound to Chinese laws, not EU laws! And this reminds me that i have not received any warranty papers from OnePlus or even an invoice !!!
PlayingLikeAGenius said:
I never had any problems with the device or the support.
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Click to collapse
your logic is MIA and you sound like one of those OnePlus support people...
how can you have a problem with support when you say you never had any problem with the device?
Admittedly not much use to anyone outside the UK, but...
I've just picked my UK version of the OnePlus 3 (A3003) at an 02 shop this morning as a 'click & collect', now they available to buy there. But used the online site to pay for it, as there's the 14 day 'cooling off' clause built into the online purchase. As I bought it with a retailer, the warranty for the phone is with 02 now, so any repairs/replacements are their problem.
Woodsie1971 said:
Admittedly not much use to anyone outside the UK, but... I've just picked my UK version of the OnePlus 3 (A3003) at an 02 shop this morning as a 'click & collect', now they available to buy there. But used the online site to pay for it, as there's the 14 day 'cooling off' clause built into the online purchase.
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Click to collapse
you are fine! You bought your phone from a store located in UK which gives you the protection of british & eu law
my warning applies to those who buy from the OnePlus online store which is located in China and for which European law does not apply
if someone would buy this phone online, from this website: https://oneplus.net/uk/oneplus-3 than they will not benefit from the same protection since that store is in China and it is only bound by chinese laws. For this situation NO authority in Europe can help you
The EU/US warranty is available, just check their website:
- US warranty policy
- EU warranty policy (Belgium, in french)
It's written US buyers have 1 year warranty and the EU buyers have 2 years warranty, starting from the delivery day.
One could reply saying that you sound like someone working for a retailer wanting people buy phones locally instead of from the online store. But lets move over, how could an official update destroy your phone? What happened?
Sent from my ONEPLUS A3003 using XDA-Developers mobile app
Bjarne73 said:
One could reply saying that you sound like someone working for a retailer wanting people buy phones locally instead of from the online store. But lets move over, how could an official update destroy your phone? What happened?
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i did not even say in which country i am it is true that i want people to buy stuff from legit stores. so?
your logic is failing me, whether you buy from OP store or locally you still buy their phone and they get your money !
there is already a topic where i explained my phone issue, lets not change the subject!
MiMilz said:
The EU/US warranty is available, just check their website
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Click to collapse
'check their website' ??? they can say anything they want on their website....it is useless
i wanna check an official paper but i did not get anything when i bought the phone, not warranty papers & not even an invoice
Can anyone show us an official WARRANTY paper from OnePlus for a phone bought from their website? https://oneplus.net/uk/oneplus-3
Official warranty paper -> https://oneplus.net/uk/privacy-and-legal
Print it, read it - problem solved.
Stop running your mouth off - it looks bad.
Guide for you here: http://ittybiz.com/how-to-avoid-running-your-mouth-off-online/
gruntyoldbag said:
Official warranty paper -> https://oneplus.net/uk/privacy-and-legal
Print it, read it - problem solved.
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Click to collapse
maybe you're running you mouth. gtfo troll. that site is a joke, just like you.
go find something else to do if you have nothing useful to add to MY topic
You can be as emotional as you like about how horrible OnePlus is but you can only speak from your own experience. So let me tell you my own experience. I have a OnePlus 2 and 3. I had my 2 repaired last week because the home button stopped working. I asked for service through their website and I got a shipping label to ship it to a US address. My device also also had a cracked LCD which I figured they probably wouldn't replace. The turn around time from me shipping the device to getting it back was 5 days. Instead of fixing the device, I received a new phone. So as you can see, your evidence is anecdotal and definitely does not represent everyone else's experience.
Or do buy online but use a credit card which has good customer service and extended warranty support, such that if the manufacturer denies your claim you make a claim to your credit card company for repair or replacement cost.
ROOTDOT said:
'check their website' ??? they can say anything they want on their website....it is useless
i wanna check an official paper but i did not get anything when i bought the phone, not warranty papers & not even an invoice
Can anyone show us an official WARRANTY paper from OnePlus for a phone bought from their website?
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Click to collapse
A website is a proof you can use to apply your rights, when it comes from the official brand website. Just wake up please.
They don't need to send you a piece of sheet to give you a warranty. The package contains what you bought and a paper attesting you bought it online, the price, etc.
You DON'T need anything else than a proof of purchase to make the warranty work, as your rights are written in black on white on their website. And even if their website claimed something else, if they sell a product to a country, they MUST respect the rules.
Please, stop acting like an idiot claiming something nobody has as it's just useless.
Also note that while the phone itself may be manufactured in China (same as the iPhone by Apple and Nexus 6P and tons of other great phones) it often does not ship from China (for USA purchases it ships from USA warehouses)
MiMilz said:
A website is a proof you can use to apply your rights, when it comes from the official brand website.
They don't need to send you a piece of sheet to give you a warranty. The package contains what you bought and a paper attesting you bought it online, the price, etc. You DON'T need anything else than a proof of purchase to make the warranty work, as your rights are written in black on white on their website.
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Click to collapse
LOOOOL !!! Clearly you are the IDIOT !
For every electronic you buy you gotta have a separate WARRANTY official paper which OnePlus does NOT provide!
2x4 said:
Also note that while the phone itself may be manufactured in China (same as the iPhone by Apple and Nexus 6P and tons of other great phones) it often does not ship from China (for USA purchases it ships from USA warehouses)
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Click to collapse
It is part of a SCAM! All they have in EU and USA are deposits, probably in a chinese restaurant
Chinese companies try to dodge TAXES in EU https://www.theguardian.com/busines...k-reviews-chinese-traders-ahead-vat-clampdown
ROOTDOT said:
LOOOOL !!! Clearly you are the IDIOT !
For every electronic you buy you gotta have a separate WARRANTY official paper
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Click to collapse
Think what you want, but come in Belgium and you will cry when you won't get your precious paper.
There is at least 8 years shops never give a warranty paper. Every shop tells you NEED to keep the ticket as a proof of purchase and use it for the warranty.
Nobody complains about this system, only one paper instead of two and you just go to the store with your ticket to make the warranty works. Welcome to the new reality.
I say this, but think what you want, I don't care. Just don't make you seem like a fool when you're the one who's wrong.
After going thru the Note 7 fiasco twice, preordered a Unlocked note 8 from Samsung. It has a hardware issue that prevents it from automatically charging when connected.
SAMSUNG HAS NO REPLACEMENT PROGRAM FOR A NEW NOTE 8 THAT IS MALFUNCTIONING, SO BUYER BEWARE.
They will offer a full refund if you send back the phone with the included SD card and wireless charger. Unfortunately, I have already sent them the phone I bought in the meantime (Pixel XL) for a trade in.
I now will have to send the brand new phone in for repair. Lovely support for direct buyers who supported Samsung during the exploding note 7 events.
Last Samsung phone I will ever buy. What a disappointment.
F1nman said:
After going thru the Note 7 fiasco twice, preordered a Unlocked note 8 from Samsung. It has a hardware issue that prevents it from automatically charging when connected.
SAMSUNG HAS NO REPLACEMENT PROGRAM FOR A NEW NOTE 8 THAT IS MALFUNCTIONING, SO BUYER BEWARE.
They will offer a full refund if you send back the phone with the included SD card and wireless charger. Unfortunately, I have already sent them the phone I bought in the meantime (Pixel XL) for a trade in.
I now will have to send the brand new phone in for repair. Lovely support for direct buyers who supported Samsung during the exploding note 7 events.
Last Samsung phone I will ever buy. What a disappointment.
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Click to collapse
Well, i have heard the same thing.. return it, then, order again and we will send a new one. Weird. Anyone would feel it should be an even exchange, where they send a replacement, and we should send the defective one back.
myechophone said:
Well, i have heard the same thing.. return it, then, order again and we will send a new one. Weird. Anyone would feel it should be an even exchange, where they send a replacement, and we should send the defective one back.
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They should be covered under warranty instead call claims dept?
If I want to send my Note 8 back to them with the included wireless charger freebie, I threw the box of the charger out, any issues? Also my micro SD card is on back order. I am aware that all freebies need to be sent back also.
I tried to get them to fix my broken wireless charging, they say thier own quick charger is not compatible. Lol. I am sending the info to the Qi alliance..
Sent from my SM-N950U using Tapatalk
Didn't you folks who did the N7 promo pre-order get the Samsung Premium Care included free? It came with my pre-order. That service claims they repair/replace the phone very quickly, "hand delivered" to your home, etc. I thought I got 2 months for free, but maybe it's only 1.
doesn't the cc you bought it with have some kind of a warranty?
jejb said:
Didn't you folks who did the N7 promo pre-order get the Samsung Premium Care included free? It came with my pre-order. That service claims they repair/replace the phone very quickly, "hand delivered" to your home, etc. I thought I got 2 months for free, but maybe it's only 1.
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Click to collapse
I selected that just in case something went wrong the first couple of months. It's 2 months free.
F1nman said:
After going thru the Note 7 fiasco twice, preordered a Unlocked note 8 from Samsung. It has a hardware issue that prevents it from automatically charging when connected.
SAMSUNG HAS NO REPLACEMENT PROGRAM FOR A NEW NOTE 8 THAT IS MALFUNCTIONING, SO BUYER BEWARE.
They will offer a full refund if you send back the phone with the included SD card and wireless charger. Unfortunately, I have already sent them the phone I bought in the meantime (Pixel XL) for a trade in.
I now will have to send the brand new phone in for repair. Lovely support for direct buyers who supported Samsung during the exploding note 7 events.
Last Samsung phone I will ever buy. What a disappointment.
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I am NOT a lawyer.
Is that situation legal? I have never heard such a case, not even in this country where customer care is an unknown concept! Customers here are simply a disruption to to the life of sales staff! If I have a problem I ALWAYS ask for the manager even then its hit and miss.
That is a disgrace and you simply MUST protest and speak with a manager, not the person who answers the call lines etc. Write a letter of complaint, keep all copies. Samsung should receive your faulty mobile and simply ship you a new one as all outlets do in person.
Have you read your order contract? It may well be where you live 'all' Samsung must do is refund you? If that is the case and I have no idea, you maybe stuffed? I do know that no company can write regulations that are contrary to the law of the land.
Absurd situation. You must not let this rest. Fight for your rights. Please let us know how you progress and the very best of luck.
Ryland :good:
Still no help from Samsung.
SAMSUNG HAS NO REPLACEMENT PROGRAM FOR A NEW NOTE 8 THAT IS MALFUNCTIONING, SO BUYER BEWARE.
My guess: Samsung has no stock to swap out with yet - they shipped them all.
F1nman said:
Still no help from Samsung.
SAMSUNG HAS NO REPLACEMENT PROGRAM FOR A NEW NOTE 8 THAT IS MALFUNCTIONING, SO BUYER BEWARE.
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As painful as it might be, can you tell us what you have done to date? Have you written to Samsung, sent an email, spoken to a manager or the customer services department? Your original post is disturbing and you MUST not accept such a situation BUT i'm afraid its you that has to sort it out.
If you are dealing with phone reps you are wasting your time. Are you in the USA? In Europe there are numerous consumer help offices that will willingly and freely take such cases on your behalf and do their best to sort things out.
In most countries in Europe at least one of those such consumer bodies have legal teeth. Use one.
A massive multi national like Samsung will have a way of ensuring your faulty mobile is replaced with a new one without it affecting your pre sale offers. You 'just' need to contact the right person and that IS a problem.
Ryland
---------- Post added at 11:59 AM ---------- Previous post was at 11:47 AM ----------
pouelle said:
My guess: Samsung has no stock to swap out with yet - they shipped them all.
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I agree but Samsung could, if they wished, get a replacement from a store that has overstocked then replace the OP's mobile. One has to insist and fight and that's also unacceptable.
Samsung in this country have a very cleaver way of passing the buck. Samsung don't sell direct to the customer despite they have their Samsung site BUT Samsung here use sub contractors as distributors so if one has a problem all Samsung do is suggest the customer contact said distributor!
Experts at covering themselves by passing the buck and dodging responsibility. Such practices are not illegal either.
WE have actual Samsung shops here. Everything Samsung from the carpet to the sales staff uniforms etc blah blah. They will sell you anything Samsung BUT if a problem arrisses they will inform you they are 'just' a franchise and cant help you!
When Nokia was big it was exactly the same situation, still is for the fruity brand! No idea how they get away with it?
Ryland
Almost makes me want to cancel my pre order and pay $300 more to get it from Best Buy or Sprint :/. I don't want to send my Note 5 to Samsuck and be without a phone. I actually can't, I work from home and use my phone for work. Sucks that Sprint and Best Buy don't honor Samsung's promotion.
Thanks for all the replies. I finally reached high enough in the ladder at Samsung for them to offer a replacement in 2-3 weeks. I can live with that, as the phone is usable, just a PITA to charge (phone often has to be restarted b4 charging. We will see how this turns out.
F1nman said:
Thanks for all the replies. I finally reached high enough in the ladder at Samsung for them to offer a replacement in 2-3 weeks. I can live with that, as the phone is usable, just a PITA to charge (phone often has to be restarted b4 charging. We will see how this turns out.
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Good news, well done. :good:
Ryland :highfive:
F1nman said:
Thanks for all the replies. I finally reached high enough in the ladder at Samsung for them to offer a replacement in 2-3 weeks. I can live with that, as the phone is usable, just a PITA to charge (phone often has to be restarted b4 charging. We will see how this turns out.
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Hey who did you contact up the chain? My wife's has touchscreen issues. Where the phone becomes unresponsive by touch randomly than start working again. It is definitely either a software or hardware issues so I'm gonna have to contact them. Will you PM me the email address, phone number, or name of the person you spoke with?
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I do not have a name or email. I finally reached a support tech willing to bump it up the chain, after having them turn me down previously. Reached a supervisor, who was willing to try to help me. Looked up my account to see I am a long time note user. At least he gave me a ticket number for the problem, I will keep you posted after any change.
(If you let them call you back when talking to the e-commerce division, they seem to be a little less rattled, and more willing to deal with you). YMMV
F1nman said:
I do not have a name or email. I finally reached a support tech willing to bump it up the chain, after having them turn me down previously. Reached a supervisor, who was willing to try to help me. Looked up my account to see I am a long time note user. At least he gave me a ticket number for the problem, I will keep you posted after any change.
(If you let them call you back when talking to the e-commerce division, they seem to be a little less rattled, and more willing to deal with you). YMMV
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I didn't get that far with them. I even talked to Executive Customer Relations and they said they would not send a replacement if I had not already sent it in for repair which is ridiculous because it is a brand new freaking phone. The only option they gave me was refund and reorder.
That opened up a whole other can of worms where the freebies aren't available anymore and had to complain about that till they let me keep the freebies from the defective phone order, but I'm still having to wait for a brand new link to get the $425 off due to being an old Note 7 user.
All they simply had to do was return and replace but they have absolutely no mechanism to do that. Ridiculous for a company that big.
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I’m in the same boat, lost my note 7 trade in promo and they have my trade in since sept 15th. Will issue a so called coupon 6-8 WEEKS, WHEN all the note 7 promotions will be over with.
---------- Post added at 06:38 AM ---------- Previous post was at 05:41 AM ----------
I have premium care and it offers no deductible so I’m thinking about going this route to get a exchange replacement but that replacement could be a refurbished unit, highly unlikely this early. Need to call Samsung direct tomorrow and get this figured out .
Consumer Credit Act 2015 (UK)
If you purchase online you has the distance sales protection of reurting the item as per the suppliers terms and condition which is usually within 14 days for a no question/reason refund. Please check the returns policy.
if the product develops a fault within 30 days you have two options.
1. Request a full refund
2. Request a brand new replacement
if after 30 days and before 6 months of the purchase date your product develops a fault the company has only 1 oppertunity to fix the product. If the phone has a further fault then you can request a full refund.
If after 6 months but before 12 months you can request a refund but they can deduct for fair wear and tear.
hope this helps!
Hi all!
I just wanted to share this support article page I found while searching more extensively into the $300 off at T-Mobile for their variant of the 6T. According to it, the promotion will be ending on November 8th.
https://support.t-mobile.com/docs/DOC-38863
Dang it. Still waiting on my trade in phone to arrive. Might be SOL!
If you have the imei of the old phone, you can order the 6t now and you have 30 days to send in the old phone.
dwang said:
If you have the imei of the old phone, you can order the 6t now and you have 30 days to send in the old phone.
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Ooh that's a good idea. I was hoping to do it in person just so it wouldn't potentially be rejected, but it was like a $50 trade in phone, so I'm not too terribly worried about it either.
Yeah, just go into store, give them the imei, and then you have 30 days.
sledgie said:
Yeah, just go into store, give them the imei, and then you have 30 days.
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When I bought mine at the store on the day of Tmo's launch, they told me that if I purchased in the store, I had to have the trade in phone with me, at that time to trade in.
If I would have waited for the phone to come in the mail, Tmo would include a pre-paid postage label as well as a 30 day window to send it in. Not sure if this was just a way to keep my business in the store or not
I went to the T mobile store with my One Plus One phone for trade in. The phone actually had a problem. The sim tray is gone and a part of my previous sim is stuck inside the sim slot. So the phone is kind of useless for me. Other than that the phone doesnt have any problem.
The t mobile employee checked the below
- Whether display is working fine
- What is the model number of the phone
- Connected to charger and checked whether the charging is working fine
He didn't check the sim tray
After that he gave me the prepaid label and envelope and asked me to send it to T mobile.
Does this mean I got lucky and they approved my trade in phone?
Or will there be another set of inspection once this phone reaches T mobile. If so and if they found the sim tray / slot issue , will they deny the trade in offer for me?
From what I heard they do a much more thorough inspection when u mail it back and they can reject the trade in unless the rep approved it in store already.
anilthomas26 said:
I went to the T mobile store with my One Plus One phone for trade in. The phone actually had a problem. The sim tray is gone and a part of my previous sim is stuck inside the sim slot. So the phone is kind of useless for me. Other than that the phone doesnt have any problem.
The t mobile employee checked the below
- Whether display is working fine
- What is the model number of the phone
- Connected to charger and checked whether the charging is working fine
He didn't check the sim tray
After that he gave me the prepaid label and envelope and asked me to send it to T mobile.
Does this mean I got lucky and they approved my trade in phone?
Or will there be another set of inspection once this phone reaches T mobile. If so and if they found the sim tray / slot issue , will they deny the trade in offer for me?
Click to expand...
Click to collapse
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anilthomas26 said:
I
Does this mean I got lucky and they approved my trade in phone?
Or will there be another set of inspection once this phone reaches T mobile. If so and if they found the sim tray / slot issue , will they deny the trade in offer for me?
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Click to collapse
And how would we know?
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djkinetic said:
From what I heard they do a much more thorough inspection when u mail it back and they can reject the trade in unless the rep approved it in store already.
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Is there a way to check whether they have approved it in.store?
The only reason I went with T Mobile is because of this Trade in offer
So they give you paperwork if the phone had water damage, if the screen is cracked, of the device can power on, if the device is locked to a user. I traded in my OnePlus 2 and it didn't have a great charge for the battery but it easily passed.
To answer the question, all the person in the store does is enter the IMEI number. Once they do that, TMobile sends you an email stating you have 30 days to send it back. They give you postage in your email which you can print out.
The in store person doesn't approve it per say, just they make sure the IMEI matches what they have in the computer.
I didn't have my OnePlus 2 in hand but had a family member and me the IMEI and I gave it to them. Then thinking they would send it, I brought it back later only for them to tell me to print out the postage and mail it myself.
sledgie said:
So they give you paperwork if the phone had water damage, if the screen is cracked, of the device can power on, if the device is locked to a user. I traded in my OnePlus 2 and it didn't have a great charge for the battery but it easily passed.
To answer the question, all the person in the store does is enter the IMEI number. Once they do that, TMobile sends you an email stating you have 30 days to send it back. They give you postage in your email which you can print out.
The in store person doesn't approve it per say, just they make sure the IMEI matches what they have in the computer.
I didn't have my OnePlus 2 in hand but had a family member and me the IMEI and I gave it to them. Then thinking they would send it, I brought it back later only for them to tell me to print out the postage and mail it myself.
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My trade in was approved in store..no paperwork..they checked for water damage etc. got the credit show up to my bill in the erp section along with 50 dollars upfront. So yes reps can approve it directly at a corporate retail store. Not sure about authorized resellers.
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An yep. Corporate. Key word
Is the deal worth it over getting the phone on JOD? What's the best path towards upgrading to the OP7?
LLStarks said:
Is the deal worth it over getting the phone on JOD? What's the best path towards upgrading to the OP7?
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If you have an eligible device for trade-in, I'd go that route (EIP).
I would have, but, I didn't have a trade-in, so, JOD was my next best option, only $30 out of pocket in-store & i was on my way.
There's no guarantee that T-Mobile will carry the OP7, could be they only do the T models, or, perhaps, this is a one & done deal, no one really knows at this point.
Worse case scenario for you is you'll have a brand new OP6T at less than ½ of MSRP & if you find it's not for you, you could still sell it & come out ahead.
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Thanks. I have a OnePlus One or Pixel 2 XL to trade in. But I still don't have a clear answer on a few things:
* What happens to the credits if I JUMP next November or earlier when I make enough device payments in advance?
* What is the payoff for a SIM unlock? $280 or $580?
LLStarks said:
Thanks. I have a OnePlus One or Pixel 2 XL to trade in. But I still don't have a clear answer on a few things:
* What happens to the credits if I JUMP next November or earlier when I make enough device payments in advance?
* What is the payoff for a SIM unlock? $280 or $580?
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Click to collapse
You get the bill credits regardless,but,I'd wait until you actually see them before paying off the device in full.
The bill credits actually go towards your entire bill,so, they'll continue until they expire.
As for the SIM Unlock, technically,you need to have the phone for 40 days & pay off the balance ($280),but,a lot of people have had success in getting it already, some still owing on the balance.
I'd call 611 & talk to your regional Team of Experts if you want to try your luck, they're more helpful than the Twitter & chat B.S....
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