Hi All,
Since my P9 got upgraded to EMUI5/Android 7 I am experiencing problems with Google Play.
-When on Wifi aeverything works perfectly BUT
- When on mobile network, GooglePlay Market can search, display results, pictures and etc but does not download anything, either new apps or updates to existing. It's just stuck in "Donwloading" but there is no progress, and the speed shown in my P9 status bar is 0B/s.
- All the other applications work on Mobile Network with no problems, i.e. I can browse, and etc.
Here's what I tried so far:
- Made sure both the Market and corresponding Service are given full trust + all permissions are granted,
- Both Market and its service have full data access (i.e. Mobile 4G and usual, WLAN, Roaming),
- Cleared all cash and data for both Market and its service,
- Removed my account, restarted the phone, re-added the account.
- Enabled data plan with stellar limit, added Market to exclusion from the plan, removed data plan (i.e. unlimited data).
- Checked permissions and access log to see if anything asked for something that was denied. Nothing.
- Contacted Huawei Support, heard I need to do steps above. Did them all again.
- Found on the internet some ideas about some settings that need to be changes in "Downloads" app to allow big files. But my downloads app doe snot have such setting.
- Found out that there should be some "Download Manager" app, found it in Service list, but there's no app with that name so I can't really open it.
Nothing works. That Market just wouldn't work on Mobile. It does not ask for anyhting, does not complain. Just gets stuck in "downloading" and does nothing, but on WiFi it works perfectly.
Please help!
PS. Everything worked before upgrade to EMUI5/Droid 7.
Phone info: Chineese bought P9-AL00, set to English language, All google apps downloaded and installed via the HiApp and then the Market. Upgrade to EMUI5/Droid7 was legit OTA upgrade (not some custom flash).
I experienced kinda the same problem. Go to Settings > Mobile data > Networked apps > System apps. Is Download Manager checked or unchecked? I had unchecked this by a mistake and it wouldnt let me download apps from Google Play store (stuck on downloading). Now that the checkmark is there i have no problems.
Nope, everything is OK there.
BTW, I got reply from Huawei Support. They say they don't know what the problem is and that I should talk to the vendor of Google Play. Very helpful.
Update: tried Factory reset. Installed Google Play from HiApp onto freshely rested P9 - same thing, n downloads from Mobile network.
Related
Hopefully someone can help me get the market to download apps.
Steps taken:
1. Rooted with Auto-nooter 0.1
2. Ran Auto-nooter 2.12.15 over top of 0.1 to fix some stuff
3. Market failed to download apps
4. Factory Reset - reverted to stock
5. Re-registered NC to functioning stock device
6. Rooted with Auto-nooter 2.12.15
7. Got root, followed all instructions to enable device and extras in order specified
8. Market still not downloading
Can anyone else say they are having this issue? What about a possible fix to this?
When I went to Sync gmail for the first time, my account was already in the device. I'm assuming this was because of the Youtube activation with my gmail account?
Thanks
I'm also having a problem downloading apps from the Marketplace. They show up as Downloading but never download. I searched for the problem on the Android Marketplace help, which offers the following suggestions (go to google support androidmarket and click the download issues troubleshooting page):
If your application is stalled at "Starting download", please use a few of the following troubleshooting steps to help your download to completion:
Confirm that there is connectivity on your device (contact your mobile service provider if you aren't connected)
If downloading a paid application, confirm that your credit card information is up to date by logging in your Google Checkout account
Make sure that your phone is logged into Google Talk by following these steps:
Go to your phone’s app launcher, and press the Talk app
If you’re already logged into Talk, press Menu, and then touch Sign out
Launch Talk again to sign in
If unsuccessful after attempting these steps, let us know and we'll be happy to investigate further.However, I cannot sign in to Talk on the NC. Anyone having similar problems?
I followed the steps below to Root, after Rooting and Unrooting due to the Market issue:
Chose Complete action using Setup Wizard
Tapped Droid bot
Skipped Learn how to use your LogicPD Zoom2
Skipped Set up your Google Account
Selected both boxes for Use Google Location and clicked Next
Clicked the menu arrow -- settings -- Wireless & connected to WiFi
Launched Youtube, accepted ToS, clicked menu and added my linked google account
Launched Gmail and refreshed
Launched market and accepted ToS.
Well, my limited experience (i only got market able to work last night at 3 AM Pacific) taught me that even if you don't see an item downloading in the task bar, if you go to the main Android Market screen and click Downloads you'll see it there. And it installs on its own. You do see the "installed" check mark symbol though, after it's done.
For some reason, mine started working all of a sudden. I didn't do anything different since second root attempt. Maybe I wasn't waiting long enough for the download to kick off. Anyways, thanks guys.
chiperic said:
For some reason, mine started working all of a sudden. I didn't do anything different since second root attempt. Maybe I wasn't waiting long enough for the download to kick off. Anyways, thanks guys.
Click to expand...
Click to collapse
I'm having this issue now as well. I've restarted a few times to no avail...
I have the Droid 3 and recently updated to 5.6.890.XT862 before the push and now unable to download anything from the Android Market only using 3G. I get the orange triangle stating : Download size requires Wi-Fi. Does not matter size of download.
I am able to download via Amazon appstore with 3G. Also once connected to Wi-Fi downloads work fine.
Any suggestions? is this a glitch with the S/W update?
Thanks
Settings > Battery & data manager > Data Saver, turn it off
I love it when its something dumb that I did. Thanks for the help.
I am also on a "pre released" .890 update and now the Market doesn't inform me of app updates.
I was browsing the market last night and noticed at least 5 app updates on my own. Every app was checked for automatic updating, and I checked my Market settings and the "Notifications" check box is absolutely checked! WTF.
That's been happening to me lately. I read about a google maps update and when I went to "My Apps" it didn't have any update available. I had to search for google maps then it had the update tab. It has done this on about 3-4 apps so far that I've noticed.
edit: I just noticed that I can't install any of my paid apps in the market unless I uninstall the market app update and install everything that I want until the market updates itself. I have no custom rom, latest .890, and rooted (no apps deleted/frozen). Any idea's?
edit 2: I turned off my wifi and market is working fine on 3g. I can download paid apps over wifi with older market app but not new market. I can download free apps from the market with wifi on. Weird?
myersjesse said:
That's been happening to me lately. I read about a google maps update and when I went to "My Apps" it didn't have any update available. I had to search for google maps then it had the update tab. It has done this on about 3-4 apps so far that I've noticed.
edit: I just noticed that I can't install any of my paid apps in the market unless I uninstall the market app update and install everything that I want until the market updates itself. I have no custom rom, latest .890, and rooted (no apps deleted/frozen). Any idea's?
edit 2: I turned off my wifi and market is working fine on 3g. I can download paid apps over wifi with older market app but not new market. I can download free apps from the market with wifi on. Weird?
Click to expand...
Click to collapse
I use a supplemental market called appbrain... A lot of times, I notice when I open that, it finds updates that the gmarket either normally wouldn't have found, or is just slow about doing it's job... :/
Hi
Up until yesterday, apps, whether paid or free would download fine on my device. Nothing has changed my end, but today, paid apps will no longer download (free apps download fine). There are two issues, the authorising payment page takes eons (used to be instant), and the phone sits on the 'starting download' or 'downloading...' pages for ever without ever actually downloading the app that I have paid for. Issue is present whether I initiate the download from the phone or from a PC.
Obviously, this makes the phone next to useless. I have no time to wipe/re-install the phone - especially since this may not even fix the issue!
I can find no 'report an issue' link at google's market to get support on this issue. The apps purchased are past the refund window.
I have tried all the various fixes I found on google (start google talk, kill cache/app settings for market and downloader), try another internet connection, restart phone blah blah, nothing has worked.
Anyone got any suggestions?
Nigel
Paid apps that had previously been installed and then removed will re-install fine... I can only assume that its the authorisation thats failing (nothing wrong with any of the cards on my google wallet account).
Nigel
Go to setting - application - manage - All - market - clear cache n Data
do same for talk (google talk)
first login to talk then market
In market application - check setting - accout - Fix default if you have multiple acc
Hi
As mentioned in my original post. I already tried that. I just tried it again with the same result.
After having done the above, I tried to buy the app from my PC, Got the following message 'Your order is still being processed. Your item will become available as soon as your order is complete. If you'd like, you can check your order status at anytime.' which is not the norm. Clicking the link within the message takes me to the transaction in google wallet which is listed as 'complete' unfortunately, the download does not auto-start (like it used to) on the phone, and when I force it to manually start, It goes to the 'starting download...' message. The app never does download, market app just displays this message forever more until I go and 'clear data' for the market app.
I give up! Looks like I am stuck with what I have on the phone + whatever I can get for free.
Have emailed google, will update thread should they bother to respond.
Market version is 3.4.4 | Download Manager is 2.3.5
Have you vosited web version of market?
Market.android.com login with google acc.
You will see your purchased appl there, if u can see there, click on install from there, it will start installing to ur device remotely
Try it
Hi
Yep, tried that - does not work. I can initiate the installation of free apps from the market on a pc, but not paid apps. The paid app I am trying to install is listed as having been successfully purchased. Looks like a bug/glitch, but one I am going to have to wait for google to fix.
Do you have the Amazon app market installed?
Sent from my GT-N7000 using xda premium
This issue seems to be with KL3 onwards and region or could be csc dependent, the only fix for this is to use the older market version the 2.6.x
try going into recovery mode and choose fix permission
Hi
Well, I got an auto response from google 'we are looking into it', but no emails since. Tried again this morning, and everything just started working again. Whether this was an issue with the market, my market account, my google wallet account etc is unknown.
I'd like to know the reason so I can fix it if it happens again, but at least its now working again.
@ericshmerick: Nope, no amazon app market. I don't believe this works in the UK
Nigel
The exact same thing is happening to me were you able to eventually get the apps you purchased its been about two days and the problem persists I have filed a support case with Google happening on two phones and a tablet ans the web market through a PC isn't working either. It seems to get stuck at authorizing the payment .
Sent from my Galaxy Nexus using Tapatalk
This was a big problem two weeks ago. I think the CheckROM guys figured out how to fix it. Their forum has a nice FAQ at the start. Have a look there. If that doesn't help then wade through the Rocket forum.
Sent from my GT-N7000 using xda premium
Device: Xiaomi Mi A2 Android One
ROM: Stock Google Android 9 Pie
I recently had to do a hard factory reset on my Android One Xiaomi Mi A2 phone. After reset a particular notification keeps insistently reappearing - it is from two different apks that are part of the stock ROM/OS - Android Setup (with a circular arrow timer icon) and Android setup (with a gear icon). Both the apks have the same name but different icons and listed separately. They can be found by clicking on Settings>Apps & notifications>See all apps>Show system. I am currently on Android 9 Pie.
The notification from Android Setup (with a circular arrow timer icon) gives two options - connect to WiFi or Use Mobile Data. On choosing either option it takes me to a white screen that has a gear symbol/icon on top and right below it it says PREPARING FOR SETUP... and below that it says YOU CAN FINISH SETTING UP YOUR Mi A2 SOON... At the bottom of this screen it has a rectangular Start button but that remains greyed out. I waited two days on this but it remained same. I did hard reset numerous times and re-setup phone but issue would not go away.
So then I did a reset from Recovery/Hard Reset again. Then I did the following in the order I mention - Set-up the phone as new / Chose Do not back up data or apps from previous save - Unchecked all apps that I had earlier that Google was trying to reinstall automatically after reset as per backed up info of my device on Google servers. Once phone was on homescreen I went to PlayStore and updated Google Play Services first thing. Then I installed all available updates. Then manually reinstalled all apps I earlier had on my phone one by one. After all this, notification from Android Setup (with a circular arrow timer icon) reappeared and same issue - whether I choose Use Mobile Data or connect to wifi it would just take me to PREPARING FOR SETUP screen and stays there with Start button greyed out and notification bar indicators showing no data being transmitted up or down.
So then I went into settings, force stopped it (Android Setup with a circular arrow timer icon) and deleted cache and data for this apk. Left it overnight. In the morning I see that there is the same notification but this time from the Android Setup (with a gear icon) and the only option is connect to wifi. Upon connecting to wifi it takes me to the same PREPARING FOR SETUP screen with start button greyed out and does nothing. So this time I went into settings and forced stopped this (Android Setup with a gear icon) system apk and deleted its cache. Delete data option is greyed out, although it shows some data is stored. This makes notification go away but once I reboot phone it reappears.
I have done research online and many others have faced this exact same issue, exact same PREPARING FOR SETUP screen. But many different handsets, many different roms. Most common solution offered online was to delete cache and data for Google play Services and PlayStore. That was of no help in my case. Mine is a completely stock Android One 9 Pie rom, strictly no mods whatsoever. I doubt this has anything to do with the phone manufacturer, because they would not mess with those system apks I have mentioned earlier. It seems connected to Play Services apk and backed up phone settings/information on Google servers. Might have something to do with RESTORE DATA AND SETTINGS WHEN APP IS REINSTALLED setting option in the Android OS. I attempted to delete backed-up device settings, passwords and app info backed up on Google's servers, and then did a reset again and set up as new, but problem is still there.
Any help/info/etc. you can provide about this would be much appreciated ...
(Attached screenshot is from a Pixel device but I am facing exact same issue, hence using this screenshot)-
https://dl.xda-developers.com/4/5/5....png?key=JdbXGZFXZpDz1qvB1BmVEg&ts=1542898226
Why do you want to use a beta Pie ? Just restore Oreo
cyrillem28410 said:
Why do you want to use a beta Pie ? Just restore Oreo
Click to expand...
Click to collapse
No its not Beta Pie. Its a full public release, updated through OTA.
I have seen this problem mentioned in Nexus, Pixel and Oneplus6 Forums as well (among others) so not sure if it is specific to Pie ...
SOLVED
After all the steps mentioned in original post, heres what I did - Went into my Google account and removed phone from devices listed under my account. Reset phone. Set up - as new (chose do not restore backed up setttings/apps/data)(did this setup with wifi). Towards end of setup Google still tries to reinstall some apps that were installed before, so tapped on REVIEW APPS and unchecked all checked apps. Three apps were still listed with no option to unselect. Continued. Got to home screen. Problem notification appeared. This time tapped on USE MOBILE DATA option on the notification. It did not go to problematic PREPARING FOR SETUP screen but went to another screen that said installing 3 apps (the 3 apps that could not be unchecked as I mentioned earlier), and after a few minutes of seeming to be stuck, just completed on its own!
PROBLEM SOLVED. Mentioning everything done in detail in the hopes that it will help someone else. Cheers!!:good:
i'm too facing this
Janku1 said:
After all the steps mentioned in original post, heres what I did - Went into my Google account and removed phone from devices listed under my account. Reset phone. Set up - as new (chose do not restore backed up setttings/apps/data)(did this setup with wifi). Towards end of setup Google still tries to reinstall some apps that were installed before, so tapped on REVIEW APPS and unchecked all checked apps. Three apps were still listed with no option to unselect. Continued. Got to home screen. Problem notification appeared. This time tapped on USE MOBILE DATA option on the notification. It did not go to problematic PREPARING FOR SETUP screen but went to another screen that said installing 3 apps (the 3 apps that could not be unchecked as I mentioned earlier), and after a few minutes of seeming to be stuck, just completed on its own!
PROBLEM SOLVED. Mentioning everything done in detail in the hopes that it will help someone else. Cheers!!:good:
Click to expand...
Click to collapse
i'm too facing this
Possibly Metered connection issue
ithubpk said:
i'm too facing this
Click to expand...
Click to collapse
Realise this thread is a little old, but I had the same problem and did not want to reset the phone again. I am using LineageOS 16.0
Most of the solutions appear to be little more than try again.
I found the following work:
When the option comes up, go back ("<") key from the screen that shows a grey "Start" button. This should give the WiFi options. Click the WiFi which is connected, and then click Advanced. Change Metered from Automatic to Unmetered. Click finish / ok as necessary and it should then work.
I can only assume that Android is detecting the connection is metered therefore refusing to do the final setup. Hope that this helps someone!
Don't forget to set the connection back to automatic / metered if applicable!
What i did and helped is that i deleted the Google account, restarted the phone and the Update went through.
what worked for me - i had to install gapps first and then just factory reset in twrp - a20 205w - running lineageos16
Realise this thread is a little old, but I had the same problem and did not want to reset the phone again. I am using LineageOS 16.0
Most of the solutions appear to be little more than try again.
I found the following work:
When the option comes up, go back ("<") key from the screen that shows a grey "Start" button. This should give the WiFi options. Click the WiFi which is connected, and then click Advanced. Change Metered from Automatic to Unmetered. Click finish / ok as necessary and it should then work.
I can only assume that Android is detecting the connection is metered therefore refusing to do the final setup. Hope that this helps someone!
Don't forget to set the connection back to automatic / metered if applicable!
Click to expand...
Click to collapse
Thanks A NEast, it works on my Nokia 6.1 Plus
Just change the Wi-Fi options from automatic to unmetered
so, i've tried a lot of methods and seems like the best i can do is logging into google play store, but not youtube and other google apps?
couldn't sign in
there was a problem communicating with google servers.
try again later.
need some guidance here, how do i get everything to work?
i found out that there's a bug for data vs wifi - you need to connect to wifi in order to sign in.
z3r0h said:
i found out that there's a bug for data vs wifi - you need to connect to wifi in order to sign in.
Click to expand...
Click to collapse
I can confirm this, apps like "Google", "Voice Search" and "Assistant" time out with errors when using data on T-Mobile, but it works on wifi. I can't navigate to a street using assistant over 4G, but if I go directly into the Maps app and use the microphone icon in Maps it works correctly.
Does anyone know if there's a fix for this?
RogPhoney said:
I can confirm this, apps like "Google", "Voice Search" and "Assistant" time out with errors when using data on T-Mobile, but it works on wifi. I can't navigate to a street using assistant over 4G, but if I go directly into the Maps app and use the microphone icon in Maps it works correctly.
Does anyone know if there's a fix for this?
Click to expand...
Click to collapse
is it just for Tmobile or google services don't work on any mobile data?
Go to Apps & Notifications > Google services
Same issue
I am having similar issues. But, at one point google play store was stuck on loading. Also, gmail wasnt sending or receiving emails.
The problem comes and goes. Like, just now, I couldn't load any YouTube videos.
When I connect on WiFi, all the problems go away and switching back to mobile data. Works for a bit.
It is also only Google services. Twitter, WhatsApp, chrome, all fine.
@op, what sim card slot are you using?
Got it to work.
Go to System -> Applications -> Google Services
And turn on "Allow to use Mobile Data"
fantastikk said:
Go to System -> Applications -> Google Services
And turn on "Allow to use Mobile Data"
Click to expand...
Click to collapse
For me Ms Outlook can't show notif but if wifi on its show notif incoming email,
Don't see "allow to use mobile data" options in that menu
Romez123 said:
For me Ms Outlook can't show notif but if wifi on its show notif incoming email,
Don't see "allow to use mobile data" options in that menu
Click to expand...
Click to collapse
If you go to Settings -> Applications -> See all ### Apps -> [scroll to and tap on Outlook app] -> Data Usage -> [turn on "Background Data", and "Unrestricted Data Usage" options]
Tell me if that works. I did this step for apps: Calendar [google version from Play Store], Carrier Services [from Play Store] Gmail, Google, Google Play, Google Play Services, Google Play Store, Google Services Framework, Hangouts.
I gave them all unrestricted data access and full permissions just to be safe. It's not like there's a risk of running out of battery on this phone, lol!
edit: I am on the China rom version and I see these settings.
Romez123 said:
For me Ms Outlook can't show notif but if wifi on its show notif incoming email,
Don't see "allow to use mobile data" options in that menu
Click to expand...
Click to collapse
I flashed into the WW version. So, all my little issues went away.
My instructions was for Google services.
Have your tried to go to battery optimisation and turning off optimisation for Outlook?
Also, there might be something under mobile manager to turn off as well?
Hi! I specifically made an account to reply, or rather, to reconfirm, that issues about this topic still persists in my phone.
Bought the Tencent Edition of the ROG Phone 2 few days back, I first encounter this issue yesterday when I open my Maps app and the map didn't load (grey screen) and at that time I was using my mobile data. Searched the net how to fix it, and did a few tweaks (mainly clearing cache, data and removing google account) and thankfully the map loads. However, another issue arises, I can't use Google app, Play Store and can't login on Google Maps. When I try to log in my account, I get the "There was a problem communicating with Google servers", and I assume most of you guys here had that exact problem.
I tried everything that almost every forums recommends. Starting from rebooting the phone, uninstalling updates from Google Play Store, clear the cache and storage of Google Play services and Google Play Store again, checked if my Apps & notifications/Google Services is on, turned on all notifications; permissions; background data and unrestricted data usage on all corresponding Google apps and services (Carrier Services, Google app, Google Play services, Google Play Store, Maps) and turned off battery optimization for the mentioned apps. Not any of the above worked for me, the only thing that resolves it is when I used Wifi to log in.
I know that this may be a minor issue and I know that I won't feel any of it hindering my daily phone usage. But I'm really bothered by the fact that something in my phone doesn't work normally as it should. I have been using Samsung phones for the longest time and haven't experienced such problems before. Is this really a bug and can't be fixed till who knows when, or is there something that I overlooked? Thanks much and sorry for the lenghty post. Blessings
cn version has this issue
fixed with ww rom
cn version is destinated to oriental market especcially
Thanks much for the help!
I don't have any experience in modding ROM, but I did find a guide here on how to do that. I'll think about whether I'm gonna try flashing my ROM or not, because... flashing ROMs will void the phone's warranty, yes?
Aeonika said:
Thanks much for the help!
I don't have any experience in modding ROM, but I did find a guide here on how to do that. I'll think about whether I'm gonna try flashing my ROM or not, because... flashing ROMs will void the phone's warranty, yes?
Click to expand...
Click to collapse
If you bought a phone that was meant for the Chinese market in another country, you never really had a legit warranty right to begin with. (at least not with Asus, maybe with the seller if they have such policies)
Chinese ROMs have all Google services blocked. (Google services are banned in China). So you need to flash to WW ROM, sometimes seller will do it when they sell a Chinese phone to a different market, but apparently not in your case.
yok3 said:
If you bought a phone that was meant for the Chinese market in another country, you never really had a legit warranty right to begin with. (at least not with Asus, maybe with the seller if they have such policies)
Chinese ROMs have all Google services blocked. (Google services are banned in China). So you need to flash to WW ROM, sometimes seller will do it when they sell a Chinese phone to a different market, but apparently not in your case.
Click to expand...
Click to collapse
That makes sense lol.
Alright, I'll try flash my ROM later. Any noob-friendly guide you can recommend to me? Other than the guide by AryanAA.
And um, I know I can probably learn this if I searched for it, but does flashing your ROM resets/wipes your whole phone? And is there any major changes I should know (like maybe I won't be able to use some features ever again)? And is it kinda similar to rooting your phone?
Sorry for the noob questions, any help is much appreciated. Tqvm!
Aeonika said:
That makes sense lol.
Alright, I'll try flash my ROM later. Any noob-friendly guide you can recommend to me? Other than the guide by AryanAA.
And um, I know I can probably learn this if I searched for it, but does flashing your ROM resets/wipes your whole phone? And is there any major changes I should know (like maybe I won't be able to use some features ever again)? And is it kinda similar to rooting your phone?
Sorry for the noob questions, any help is much appreciated. Tqvm!
Click to expand...
Click to collapse
Hi was your issue fixed? I'm having same issues on Rog Phone 2, YouTube, Gmail, Google drive won't load with 3h/4g, they only load with WiFi. Have you for a fix ? Please reply
Hi guys, coming back to the forums after a long hiatus!
I have this issue also... Gapps don't work great on mobile data but perfect on WiFi... Some are fixed after clearing data but some are persistently bad such as gdrive which is important to me...
My phone is from ebay, its a tencent with a global rom and I'm in the UK...
Looking at my device info, it looks like my phone has a WW rom but a CN fingerprint... I will have the fingerprint changed today, update to 1910 and drop an update...
achu.ckr said:
Hi guys, coming back to the forums after a long hiatus!
I have this issue also... Gapps don't work great on mobile data but perfect on WiFi... Some are fixed after clearing data but some are persistently bad such as gdrive which is important to me...
My phone is from ebay, its a tencent with a global rom and I'm in the UK...
Looking at my device info, it looks like my phone has a WW rom but a CN fingerprint... I will have the fingerprint changed today, update to 1910 and drop an update...
Click to expand...
Click to collapse
Once you've changed the fingerprint and fully converted to WW, the issues will all be fixed ????
phones now on WW 1910 rom and fingerprint - everything is perfect so far!
Hi guys. could somebody please explain what does it mean when u say changed to we ROM and fingerprint? And how do u do it? I have bought rog 2 recently but am not able to sign in to Google account on it over 4g or WiFi from another 4g phone(hotspot).