LG G4 LS991 stuck in BOOTLOOP - Sprint LG G4

I've done my research and it seems to be a recurring problem with LG G4s. A few reviewers are posting that the ZBV files that's available does not work anymore.
Any way files out I can download to hard reset the phone to get it working again or could someone shed some light on what I might be able to do?

LeoPuff said:
I've done my research and it seems to be a recurring problem with LG G4s. A few reviewers are posting that the ZBV files that's available does not work anymore.
Any way files out I can download to hard reset the phone to get it working again or could someone shed some light on what I might be able to do?
Click to expand...
Click to collapse
Lgs waranty. Is about the only soulution. Theres a site somewhere u can check the warranty validity by iemi i dont know the site off top of my head. But its a known issue lg should still fix it.
Its a hardware issue. U might try some of the fixxes with placing objects behid the prossessor. But will void waranty if any.

Thank you so much. I'll be sure to contact my carrier and let them know what the issue is.
TheMadScientist420 said:
Lgs waranty. Is about the only soulution. Theres a site somewhere u can check the warranty validity by iemi i dont know the site off top of my head. But its a known issue lg should still fix it.
Its a hardware issue. U might try some of the fixxes with placing objects behid the prossessor. But will void waranty if any.
Click to expand...
Click to collapse

LeoPuff said:
Thank you so much. I'll be sure to contact my carrier and let them know what the issue is.
Click to expand...
Click to collapse
dont let em bully you either

Any pointers? I'm going today after work.
TheMadScientist420 said:
dont let em bully you either
Click to expand...
Click to collapse

LeoPuff said:
Any pointers? I'm going today after work.
Click to expand...
Click to collapse
more than likely youll go through lg straight
if u have a post paid carrier and insuarance theyll try to get u to file a claim. dont let em.
you have to talk to lg straight and send it to lgs warranty center. not throught carrier.
if im not mistaken lg also extended the 1 year warranty on it by so much because of said issue.
i dont know how much.
or if its true as i voided my warranty rite after purchase with the thermal paste mod
plus 3 screen repairs

So my G4 started bootlooping a few days ago.
I called around and tried to find out if it was covered under a warranty but I bought it used over a year ago.
I was able to find out that my local sprint repair center would swap it out for me for free!!
I do not have protection plan on any of my phones, but it doesn't matter with this phone Sprint is replacing them for everyone.
It takes a few days to get the replacement.

Related

Have i bricked my phone?

G1 Bricked? or not I think Yes...have you Solution for me
hi, i'm new on this forum
G1 Bricked? or not I think Yes...have you Solution for Me?
no fastboot access
no recovery access
press home and power nothing
press camera and power nothing
logo t-mobile stay on the screen
when i press scroll and power blue led mode appear
i have flash my phone many times and no problem
to day big problem, after flash my radio 1.5 for a radio 1.0, because problem with wireless connection, and Now after the reboot my phone no respond
do you have any idee for my problem
perhaps: goldcard solution or.....???
Please thank's for help
Sorry but I think your phone is bricked =[ Try calling T-mobile and tell them you dropped your phone and broke it. (You might actually want to do this, lol) They'll send you a replacement if you still have the warranty
alritewhadeva said:
Sorry but I think your phone is bricked =[ Try calling T-mobile and tell them you dropped your phone and broke it. (You might actually want to do this, lol) They'll send you a replacement if you still have the warranty
Click to expand...
Click to collapse
thanks you for your rapid ask, but i sure , exist a solution for the brick.
my phoneis not guaranteed because I bought it used
SNIFFF
There's no current solution for a brick. A brick is a brick and you're done. Sorry
I had the same issued as you are having i was also stuck on the t-mobile logo screen because of the radio update, and yes my phone got brick. but since i had insurance on the phone i took it to my local t-mobile made up some excuse that my phone stop working and they gave me a brand new one in store for free. gotta love the extra at 5 dollars you pay for insurance saved me from buying a new one lol.
Yup, you've got a brick. Most common brick actually, downgrading radio 9/10 times seems to leed to a brick. Currently there are no working fixes. There are rumors that either a serial->USB cable might help fix a brick or wiring up a jtag setup. There's info about both on the interwebs but neither has been proven to work on the dream yet afaik.
Here is my question. What were you doing before the brick happened? By chance did you install the special spl?
alritewhadeva said:
Sorry but I think your phone is bricked =[ Try calling T-mobile and tell them you dropped your phone and broke it. (You might actually want to do this, lol) They'll send you a replacement if you still have the warranty
Click to expand...
Click to collapse
This is horeible advice you never want to tell them you droped the phone, that's not covered under warranty. Just tell them the phone won't boot. But yeah sound like your phone is fubar.
speoples20 said:
This is horeible advice you never want to tell them you droped the phone, that's not covered under warranty. Just tell them the phone won't boot. But yeah sound like your phone is fubar.
Click to expand...
Click to collapse
How is it bad advice? Hardware problems are covered by warranty, software are not. the brick is a SOFTWARE problem. T-Mobile does not give replacement g1s that are screwed up because of something you installed that wasn't issued by T-Mobile themself. If you tell them you dropped it , its a HARDWARE problem and they provide replacements...
alritewhadeva said:
How is it bad advice? Hardware problems are covered by warranty, software are not. the brick is a SOFTWARE problem. T-Mobile does not give replacement g1s that are screwed up because of something you installed that wasn't issued by T-Mobile themself. If you tell them you dropped it , its a HARDWARE problem and they provide replacements...
Click to expand...
Click to collapse
Telling them you dropped the phone and it no longer boots is your problem and they will say so. "Was it working before you dropped it?" Yes it was "Then it soulds like when "YOU" dropped the phone you messed it up" Hope you have the phone insurance that's the only way you are most likely going to get a new one but it's going to cost you.
While it's a software problem if you drop the phone and break it they do not have to replace it.
cidica said:
Telling them you dropped the phone and it no longer boots is your problem and they will say so. "Was it working before you dropped it?" Yes it was "Then it soulds like when "YOU" dropped the phone you messed it up" Hope you have the phone insurance that's the only way you are most likely going to get a new one but it's going to cost you.
While it's a software problem if you drop the phone and break it they do not have to replace it.
Click to expand...
Click to collapse
Oh god, fine then. You come up with a better story and post back I don't understand your last sentence...In the official tmobile g1 forums they state that they are not responsible for anything you do software wise to your phone ( root, ROMs, spl, brick, etc..)
alritewhadeva said:
Oh god, fine then. You come up with a better story and post back I don't understand your last sentence...In the official tmobile g1 forums they state that they are not responsible for anything you do software wise to your phone ( root, ROMs, spl, brick, etc..)
Click to expand...
Click to collapse
simple The OTA got to you for cupcake and you went to install it when the phone rebooted it was stuck at the G1 screen. they will walk you through a few steps and confirm it's messed up. At that point they will send you out a replacement. You do not have to say anything about it being rooted. I just did this for my friends moms phone. He messed it up I called and got her a replacement sent. Now if you are not a T-mo customer you are out of luck though which sucks :/
Hell I had to do this for 2 phones. 1 G1 and 1 Shadow this past week (both phones were modded by me/friend) Shadow was a true hardware issue though and not the mods fault though.
just tell them your phone wont boot up if you cant get to recovery or android screen neither can they on your phone so they will never know what u did to it
cidica said:
simple The OTA got to you for cupcake and you went to install it when the phone rebooted it was stuck at the G1 screen. they will walk you through a few steps and confirm it's messed up. At that point they will send you out a replacement. You do not have to say anything about it being rooted. I just did this for my friends moms phone. He messed it up I called and got her a replacement sent. Now if you are not a T-mo customer you are out of luck though which sucks :/
Hell I had to do this for 2 phones. 1 G1 and 1 Shadow this past week (both phones were modded by me/friend) Shadow was a true hardware issue though and not the mods fault though.
Click to expand...
Click to collapse
Lol okay then. Still think that if you report a hardware issue like you broke it, T-Mobile will still replace it as long as you still have the 1 year warranty that came with it. Like Cyanogen's issue where his touchscreen was messedup. HARDWAREE issue and T-Mobile replaced it
alritewhadeva said:
Lol okay then. Still think that if you report a hardware issue like you broke it, T-Mobile will still replace it as long as you still have the 1 year warranty that came with it. Like Cyanogen's issue where his touchscreen was messedup. HARDWAREE issue and T-Mobile replaced it
Click to expand...
Click to collapse
I work for T-mobile and telling them you broke the hardware on the phone is NOT covered under warranty. The manufacture's warranty only covers phone defects not people dropping their phone. A touch screen going out is an example of hardware covered under warranty. Software is covered under warranty as well and all you have to say is the phone won't boot past the G1 screen. Thats all you have to say.
All right. I rest my case then O mighty T-Mobile worker. No sarcasm haha.
Yeah its true, you do have to be careful if you plan on using the warranty route if its not totally legit, but then I suppose it differs depending on region. Over here in the UK it covers quite a few things like accidental dropping of the mobile, water damage etc. Which reminds me, I need to add my mobile to my monthly insurance policy...
The insurance isn't really worth it =/ Even if you claim it you still have to pay 130$ here in NY
Blimey... I pay £6/m (thanks to my credit card policies) instead of the usual £9/m that covers the mobile phone over accidental damage, theft, water damage, software damage etc. However if I do make a claim I think its £30-£40 for a replacement G1.
HELP! Is my g1 bricked?
After reading a few other thread I believe my g1 is bricked.
I was trying to install Superhero G3. After installing the radio provided in this thread:
http://androidcommunity.com/forums/f56/official-hero-g3-build-rom-18471/
My phone hung at the T-Mobile g1 boot logo.
I can't get into recovery or anything.
I bought the phone from craigslist, so I don't have a warranty or anything. My parents would kill me if they found out I have to buy myself a new phone.
PLEASE I hope there is something I can do to fix this.

G1 touch screen doesn't work after sliding the screen open

Hi guys, I was wondering if any of you guys know how to fix this problem with the keyboard not working after sliding the screen completely open and I say completely open because when I open it half through the touch screen will work but only when the screen is completely open so I can use the keyboard is when it stops working. It also works when in landscape mode but the device has to be closed otherwise it's not working. Any help will be much appreciated and thank you in advance.
are you running a hero rom?
Yes I am but actually this happened before I flashed hero on the phone I first had this problem when the phone was on JF 1.51
dont know exactly what the problem might be but it sounds like a hardware issue, you should return it
I'm gonna just keep trying if after a week I can't get it fixed ill considered returning it. Is there an easy way to go factory/stock mode because if they find out my phone is rooted they're going to void any warranty the phone may have
airjay said:
I'm gonna just keep trying if after a week I can't get it fixed ill considered returning it. Is there an easy way to go factory/stock mode because if they find out my phone is rooted they're going to void any warranty the phone may have
Click to expand...
Click to collapse
yes you can, there is a link in the stickies... ill post it here as well [HOW TO] UNROOT, get phone to STOCK firmware
also since we are on this topic, does anyone know if tmobile checks IMEI on warranty exchanges, or do they just see if the phone is up for warranty exchange still. i am wanting to swap my spare g1 with a new one since the speaker is out on it and some of the keys dont work, but i dont want to run into problems at tmobile. Thanks guys!
I had warranty devices shipped out to me, perhaps 20 times. They only asked me to confirm the IMEI, maybe 4 times, out of 20. Asurion on the other hand, has always asked to confirm the IMEI on all phone claims etc...
As far as them checking the IMEI in the warehouse once the Phone is returned, I have no idea. I have yet to return a phone whos IMEI's didnt match. Sorry.
Goodluck tho.
wilnotdie said:
I had warranty devices shipped out to me, perhaps 20 times. They only asked me to confirm the IMEI, maybe 4 times, out of 20. Asurion on the other hand, has always asked to confirm the IMEI on all phone claims etc...
As far as them checking the IMEI in the warehouse once the Phone is returned, I have no idea. I have yet to return a phone whos IMEI's didnt match. Sorry.
Goodluck tho.
Click to expand...
Click to collapse
ok thanks! if anything, maybe i can just tell them my original phones IMEI and ship back the other haha
nah thats messed up, but it is clever!

Please help I THINK I bricked my phone!

I was trying to get a new hero rom and it required a different radio so I flashed it and while it was installing it brang me into a screen with a white box and a yellow arrow pointing down to the phone..Its been there for over 20 minutes, I tried to take out the battery and putting it back in it still goes back to that screen!! What should I do!?
Encatsu said:
I was trying to get a new hero rom and it required a different radio so I flashed it and while it was installing it brang me into a screen with a white box and a yellow arrow pointing down to the phone..Its been there for over 20 minutes, I tried to take out the battery and putting it back in it still goes back to that screen!! What should I do!?
Click to expand...
Click to collapse
Yeah if it's stuck on the screen.. you're skrewed.
What do you mean?! I dont wanna lose my phone it cost so much damn money and I cant get another one for so long! Theres no way to fix this ;[!?
there are only 2 radios for the g1 at this time. one of them starts with a one, and the other is the 2.22.19.26I that is required to run the new spl. if there is a link to this rom, and it is the dream forum i would like too see it. if it is not in the dream forums then you should've known better than to flash something to your phone that was not made for it or tested for it. Twisted bricked one of his phones flashing a hero radio.
I hope you still have insurance
http://android.modaco.com/content/h...hero-roms-radios-in-update-zip-format/#entry0
Someone please help!!!!!!!!
Is my phone really broken? Like ill never ever be able to use it again? Is there any way to fix this? Someone told me to press Alt-L because the box with arrows pointing at the screen is the recovery mode screen but when I press Alt-L nothing happens
Those are combined radio and ROMs for the Hero, not Hero ported to the Dream. At the top in big red letters it says:
DO NOT FLASH THESE ON ANYTHING EXCEPT A HERO!
Click to expand...
Click to collapse
So you flashed a radio not written for your device. Yes, it's a brick, you deserve a brick for completely ignoring the warnings...
I would say take it back to tmo, but as it's not a full brick, but a radio brick, they will know it's not an over the air update that caused it.
What do I tell t-mobile? I bought my phone on ebay..I dont even know if it has insurance or anything and I do not use a data-plan im using a t-mobile prepaid sim.. theres noway for me to fix this?
call HTC and talk to them, they will fix it on your dime. Basically you call them, they will tell you there is a "$29 or less triage fee", and give you an RMA number. Basically what they are saying is, without your approval, the charge to look at it will be less than $29. That includes shipping back to you. I would think a reflash would be a fairly cheap procedure. I have used HTC for repairs before and they really went over and above for me.
Encatsu said:
What do I tell t-mobile? I bought my phone on ebay..I dont even know if it has insurance or anything and I do not use a data-plan im using a t-mobile prepaid sim.. theres noway for me to fix this?
Click to expand...
Click to collapse
Oh, you're not a tmo customer....then they won't replace it for you. Only if you bought it from them. Enjoy your brick.
Theres nothing that I can do to fix a radio brick!?
here is the contact info for HTC-Tmobile repairs
1-888-356-2375 [email protected]
this is getting a bit old, NO, there is no fix for what you did other than sending it in for repair. Nobody but HTC has the ability to fix your type of brick as of right now.
Ok..can you tell me what I should tell them? My phone is rooted, doesnt that mean they wont accept it?
Worst thing you can do is tell them the phone is rooted. If you've got a data plan and everything with T-Mobile, tell them that you installed an OTA update and that this problem happened.
Last time I had a brick, that's what I told HTC. They fixed it for free, all I had to pay for was the shipping.
I do not have a data plan though..thats the thing im used t-mobile prepaid, so your saying not to tell them that my phone is rooted? Wont they know though?
No, they can't tell. If you don't have a data plan with them, they won't help you. That's what they did to me since I just have a regular plan.
This is when you go to HTC. Find their support number on their website, and call them. They'll give you the address to send it to, and they'll repair it for 1-2 weeks. They pay for return shipping.
Also, tell them that there was an OTA update, you pressed "ok", and after that the phone would not reboot. DO NOT tell them anything related to you rooting it, flashing, etc.
Ok thanks... so since I dont have a data plan they wont help me fix it? I sent them an email anyways
No, but you can give them a call and see what they say.
I just know from experience that they've turned people down as well as myself in the past.
Encatsu said:
Theres nothing that I can do to fix a radio brick!?
Click to expand...
Click to collapse
That's why they call it a brick
i bought a phone off a craigslist that wouldnt get signal and they replaced it with no problem just tell them youve nad it over two weeks

Returning Nexus one. how to revert back to original form

I am sending my nexus one back to google and wanted to make sure i unroot the phone so that there are not issue in the returning process.
Can someone guide me to the tutorial how can i do that
vikramdhani said:
I am sending my nexus one back to google and wanted to make sure i unroot the phone so that there are not issue in the returning process.
Can someone guide me to the tutorial how can i do that
Click to expand...
Click to collapse
If I gave some effort I'd find that facepalm picture.
Why do n00bs root their phone?!?!?! JESUS!
Maybe you should have researched what you were going to get yourself into before you rooted your device, there is no way to complete 'unroot' the phone at all. I don't believe google will have the ability to flash the firmware that allows it to go back to stock, so if they're 'nice' they'll have to send it to HTC.
You're **** out of luck, next time research and now you'll have to enjoy your Nexus One. Might I ask, why don't you like it anymore?
wesbalmer said:
If I gave some effort I'd find that facepalm picture.
Why do n00bs root their phone?!?!?! JESUS!
Maybe you should have researched what you were going to get yourself into before you rooted your device, there is no way to complete 'unroot' the phone at all. I don't believe google will have the ability to flash the firmware that allows it to go back to stock, so if they're 'nice' they'll have to send it to HTC.
You're **** out of luck, next time research and now you'll have to enjoy your Nexus One. Might I ask, why don't you like it anymore?
Click to expand...
Click to collapse
Thanks but i need to know why you are saying like that ? I want to return it because i like my other phone better than this one
So r u sure there is no way i will be able to return the phone to google ?
You can't unroot the phone
S_Dot said:
You can't unroot the phone
Click to expand...
Click to collapse
If i dont unroot = No Return ?
vikramdhani said:
If i dont unroot = No Return ?
Click to expand...
Click to collapse
You have completely undoubtedly altered the phone beyond typical repair by Google's end, they will need to invest money in order to have HTC relock the phone. There is no way to 'relock' your bootloader, which is where you voided your warranty. I would not waste their time or your own money in trying to send the phone back rooted in order to obtain a refund
wesbalmer said:
You have completely undoubtedly altered the phone beyond typical repair by Google's end, they will need to invest money in order to have HTC relock the phone. There is no way to 'relock' your bootloader, which is where you voided your warranty. I would not waste their time or your own money in trying to send the phone back rooted in order to obtain a refund
Click to expand...
Click to collapse
The only recourse is to keep it or sell it.
Thanks guys and you have been great help by explaining me in detail i will keep the phone and return the other one in that case guess N1 will be my best friend now
Question my phone is rooted i dropped it the lcd screen is cracked so i paid for asurion to send a replacement phone $130 i hope because my phone is rooted they dont give me an issue i dont think me rooting my phone has anything todo with the insurance fee i pay every month please elaborate if u can!
Might as well try and return it. Wouldn't hurt to see if they accept it.
geech_ said:
Question my phone is rooted i dropped it the lcd screen is cracked so i paid for asurion to send a replacement phone $130 i hope because my phone is rooted they dont give me an issue i dont think me rooting my phone has anything todo with the insurance fee i pay every month please elaborate if u can!
Click to expand...
Click to collapse
You're getting a new phone for the $130 deductible... and you don't send your broken one in. You keep it too... Hold on to it and see if you can get a replacement LCD to fix it and sell it later.
uansari1 said:
You're getting a new phone for the $130 deductible... and you don't send your broken one in. You keep it too... Hold on to it and see if you can get a replacement LCD to fix it and sell it later.
Click to expand...
Click to collapse
Really? I was under the impression you had to send it in by the way the Tmob rep explained it. I've been wondering about that for a while, how it would work in case of theft or something like that. Good information to know

GPS response

How fast are your GPS responding when attempting to find navigation route? Mine takes on average 1-2 minutes! That's terrible. I'm hoping this is a problem that is fixable.
mine sucks
Yeah, I called LG today and guess what? They don't have a problem, and wouldn't replace my device under warranty. Forget LG, AT&T doesn't have any warrany either so I guesss AT&T is going to give me a Infuse. Oh yeah, check the other forum, I posted and called LG and told them thay they have a GPS problem, and they said maybe we can get a fix if they think they do have a problem.
chad4050 said:
Yea i called lg today and guess what they dont have a problem or would they warranty my device screw lg att does not have any to warranty either so i guess att is going to give me a infuse oh yea ... check the other forum i posted and call lg and tell them they have a problem maybe we can get a fix if they think they have a problem.......
Click to expand...
Click to collapse
Yeah, I called LG today and guess what? They don't have a problem, and wouldn't replace my device under warranty. Forget LG, AT&T doesn't have any warrany either so I guesss AT&T is going to give me a Infuse. Oh yeah, check the other forum, I posted and called LG and told them thay they have a GPS problem, and they said maybe we can get a fix if they think they do have a problem.
Ahh, better Sorry, your post was pretty hard to understand, so I translated it

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