Related
First off, I just want to say thanks for anyone who might be able to be of some assistance. I've tried searching google and the forums but haven't had any luck. If I've missed something, please feel free to hit me upside the head with the spoon.
I've recently been having problems with my Tilt regarding charging/battery issues. http://forum.xda-developers.com/showpost.php?p=2220715&postcount=37
Here's a quick rundown of my history...
- Can use Active Sync just fine
- When trying to charge, it says charging but won't charge
- No visible damage to the mini usb plug (at least to me)
- Had accident where the usb cable was pulled out from Tilt
Now...
I recently bought a charger that will just charge the battery separately from the phone until I can get it repaired. It's working fine so far except one issue. Whenever I try to power off the device (hold the power button till prompted to turn off), it'll power off then it'll power itself back on after 3 seconds. I did a hard reset to see if that would fix anything but it didn't. The only way to keep the phone off is to take out the battery. But once I put the battery back in, it'll power on by itself. The power button doesn't seem to be sticking or anything but I guess anything is possible. If anyone has any ideas I would appreciate it very much!!!
(I'm currently running the stock AT&T Rom without any programs installed. Also, I've never had any other Rom flashed on it.)
dieneverknowing said:
First off, I just want to say thanks for anyone who might be able to be of some assistance. I've tried searching google and the forums but haven't had any luck. If I've missed something, please feel free to hit me upside the head with the spoon.
I've recently been having problems with my Tilt regarding charging/battery issues. http://forum.xda-developers.com/showpost.php?p=2220715&postcount=37
Here's a quick rundown of my history...
- Can use Active Sync just fine
- When trying to charge, it says charging but won't charge
- No visible damage to the mini usb plug (at least to me)
- Had accident where the usb cable was pulled out from Tilt
Now...
I recently bought a charger that will just charge the battery separately from the phone until I can get it repaired. It's working fine so far except one issue. Whenever I try to power off the device (hold the power button till prompted to turn off), it'll power off then it'll power itself back on after 3 seconds. I did a hard reset to see if that would fix anything but it didn't. The only way to keep the phone off is to take out the battery. But once I put the battery back in, it'll power on by itself. The power button doesn't seem to be sticking or anything but I guess anything is possible. If anyone has any ideas I would appreciate it very much!!!
(I'm currently running the stock AT&T Rom without any programs installed. Also, I've never had any other Rom flashed on it.)
Click to expand...
Click to collapse
There is an option somewhere in power settings that enables/disables the Tilt from charging when connected to a PC. This may be the cause of the first issue.
However, the fact that it won't stay powered off...I have never heard of that before it sounds like a hardware issue. If your Tilt is still covered under warranty I would get it replaced.
bengalih said:
There is an option somewhere in power settings that enables/disables the Tilt from charging when connected to a PC. This may be the cause of the first issue.
However, the fact that it won't stay powered off...I have never heard of that before it sounds like a hardware issue. If your Tilt is still covered under warranty I would get it replaced.
Click to expand...
Click to collapse
Thanks for the reply! I tried adjusting that setting along with any other settings I could find regarding power but all without any luck.
I'm pretty sure it's a hardware issue as well, but I guess what I'm really wondering is if any one can make a semi-educated guess as to whether this could be involved with my mini usb plug issue or if the motherboard is just screwed
I'd love to send it in for a replacement but of course my warranty expired 5 days before the problems started
dieneverknowing said:
Thanks for the reply! I tried adjusting that setting along with any other settings I could find regarding power but all without any luck.
I'm pretty sure it's a hardware issue as well, but I guess what I'm really wondering is if any one can make a semi-educated guess as to whether this could be involved with my mini usb plug issue or if the motherboard is just screwed
I'd love to send it in for a replacement but of course my warranty expired 5 days before the problems started
Click to expand...
Click to collapse
I'm not a hardware guru with HTC, although I have alot of experience troubleshooting PCs and Servers. I would say that it is unlikely that the USB port is what is causing the device to keep turning on.
In any event, are you qualified or ready to try an replace either one yourself (usb port or motherboard)?
There are 3rd party services that will fix the device...but they aren't cheap...it can cost $1-200 bucks or maybe more.
Are you running the Stock ROM/Radio/SPL? Or did you flash anything new?
You may want to revert everything back to defaults and see if the problem persists.
bengalih said:
I'm not a hardware guru with HTC, although I have alot of experience troubleshooting PCs and Servers. I would say that it is unlikely that the USB port is what is causing the device to keep turning on.
In any event, are you qualified or ready to try an replace either one yourself (usb port or motherboard)?
There are 3rd party services that will fix the device...but they aren't cheap...it can cost $1-200 bucks or maybe more.
Click to expand...
Click to collapse
I'm handy with computer hardware and everything but not really with small electronics. I was willing to send it to a repair shop to have the usb plug replaced in hopes of fixing my charging problems but now I'm not sure if it'll be worth it if there's a bigger/more expensive problem.
bengalih said:
Are you running the Stock ROM/Radio/SPL? Or did you flash anything new?
You may want to revert everything back to defaults and see if the problem persists.
Click to expand...
Click to collapse
I'm currently and always have been on the Stock Rom. I bought the phone as a refurb so who knows if someone here had it before me and flashed a bunch of roms . But since I've had it I've kept it running the stock AT&T rom. I also did a hard reset after I noticed the problem but it help anything.
dieneverknowing said:
I'm handy with computer hardware and everything but not really with small electronics. I was willing to send it to a repair shop to have the usb plug replaced in hopes of fixing my charging problems but now I'm not sure if it'll be worth it if there's a bigger/more expensive problem.
I'm currently and always have been on the Stock Rom. I bought the phone as a refurb so who knows if someone here had it before me and flashed a bunch of roms . But since I've had it I've kept it running the stock AT&T rom. I also did a hard reset after I noticed the problem but it help anything.
Click to expand...
Click to collapse
Hmm..yeah...refurb doesn't sit well with me.
At least the problem isn't a crippling one...since you can charge it with a stand-alone charger. As far as not staying off....that's kind of annoying, but I don't generally turn my Tilt completely off. You can always just put all the power saving stuff on to cut down on battery.
So, it seems like something you may have to live with, or pay for repairs. Hopefully someone can offer a better miracle cure than those suggestions...
bengalih said:
Hmm..yeah...refurb doesn't sit well with me.
At least the problem isn't a crippling one...since you can charge it with a stand-alone charger. As far as not staying off....that's kind of annoying, but I don't generally turn my Tilt completely off. You can always just put all the power saving stuff on to cut down on battery.
So, it seems like something you may have to live with, or pay for repairs. Hopefully someone can offer a better miracle cure than those suggestions...
Click to expand...
Click to collapse
I was a little weary of buying a refurb at first, but it was actually in great condition and worked just fine until when I accidentally kicked the cable out of it. But thanks for the suggestions. And you're right, it's still very usable, just a bit more of a hassle right now. Hopefully someone out there has something for me.
Exact same problem as dieneverknowing. I am going to try some new batteries and see what happens.
- When trying to charge, it says charging but does not charge
- bought a charger that will just charge the battery separately - working fine so far except one issue.
- whenever I try to power off the device (hold the power button till prompted to turn off), it'll power off then it'll power itself back on after 3 seconds. I did a hard reset to see if that would fix anything but it didn't. The only way to keep the phone off is to take out the battery. But once I put the battery back in, it'll power on by itself.
im having the same issue on my old tilt. i took it apart. and still no luck . no visible damage, gonna clean everything and put it back together.
was this problem ever solved. sorry for bumping an old thread. But this is my same issue.
Hey don't worry about bumping an old thread. I meant to do the same when I got my phone fixed.
Turns out it was the sync connector that had damage. I sent it to PPC Techs for this service and it made it like new. I never tried to take it apart, but I could only assume that at some point in time, one of the pins in the connector became separated from the motherboard.
thats what it looks like to me. i have it narrowed down to the board with the usb connector. but not sure yet. How much was that service. i would replace it my self if i can find that part at frys today.
Service was $80, and then you had to pay shipping both ways. I had looked into replacing it myself, but my small electronic skills aren't good enough for me to risk it on a pricy phone. I remember seeing the connector part somewhere online for $40 I believe, but I can't remember where though.
But PPC Techs had it repaired in less then 24 hrs after receiving it. And they did a great job. It feels more solid then when I had originally bought the phone.
So, fist time post.
Anyway, a friend of mine gave me his Flex the other day. He was upset because he couldn't get the sound/audio to work and no one could hear him on his end, showing his mic wasn't working (first time this has happened). After tinkering around for a bit (cleaning over and over), trying everything I could, even downgrading it from 4.4.2 to 4.2.2 to see if it was a software problem. Still nothing. Yet, when a headset or just normal headphones are plugged in everything works fine.
So, after all of that we took it in and they said it wasn't a hardware problem, but they couldn't find a solution and they couldn't replace the handset with his warranty already expired. So, I was hoping there was someone here who could help me. I was thinking maybe if there was a software problem I didn't catch if installing a custom rom on it would help. I was hoping to hopefully get some insight before going to that.
Also, sorry if this is in the wrong section, still new here.
There are no "custom" per say ROMs besides the cm11 one Playfulgod and I have posted in the dev section. If you're on 4.2.2 download Playfulgod's cm11. But it doesn't stay booted and there is no data. Download mine ,which is only Playfulgod's cm that I've modified to boot with 4.4, and the is no sound but it has data and stable boot. I don't suggest either one as your fix though. If you flash the stock 4.2.2 or the stock 4.4.2 software to it and there still is no sound except through the headphone jack then I can't imagine it not being a hardware issue. I mean it pretty much has to be a hardware issue.
And besides the kats at these stores selling you the phones or answering your questions, stereotypically no smarter about the devices than any other 20 year old that has googled and memorized the specs of the phones. They know specs and sales pitches. Other wise they have to revert to the computer and go through a series of elimination questions to diagnose your issue. Ive even had to show one rep how to use lg PC suite to flash his g2 back to stock. And that's the standard issue software that we all have.
My best guess on your issue is the device could have been dropped or damaged in some way that has loosened or broken a connection or part inside rendering the speaker useless. But that's my opinion.
Well I don't think it's been dropped. At least he said he didn't drop it. After pulling it apart I made sure everything was in the right place and nothing was shorted out or disconnected. So I'll probably send it into a repair shop to see if they can do anything with it. Though a headset would probably just be the better way to go, it's just an inconvenience.
Notabelic said:
Well I don't think it's been dropped. At least he said he didn't drop it. After pulling it apart I made sure everything was in the right place and nothing was shorted out or disconnected. So I'll probably send it into a repair shop to see if they can do anything with it. Though a headset would probably just be the better way to go, it's just an inconvenience.
Click to expand...
Click to collapse
Absolutely. I would hate to have to through in my ear buds every time I had to answer a call
Well after installing Master Volume Control, I have been able to test that the speaker does in fact work. But no sounds of any kind aside from voice call, work, the normal beep you get when using the volume rockers. This is starting to drive me crazy.
might have solution
Just received my refurbished flex phone, realized no sound from speaker. Popped the back off a couple times, suddenly I hear sound! The cable over the battery when lifted and remove the crease caused by shape of battery removed, speaker now works! I hope this helps you. Best of luck.
Notabelic said:
So, fist time post.
Anyway, a friend of mine gave me his Flex the other day. He was upset because he couldn't get the sound/audio to work and no one could hear him on his end, showing his mic wasn't working (first time this has happened). After tinkering around for a bit (cleaning over and over), trying everything I could, even downgrading it from 4.4.2 to 4.2.2 to see if it was a software problem. Still nothing. Yet, when a headset or just normal headphones are plugged in everything works fine.
So, after all of that we took it in and they said it wasn't a hardware problem, but they couldn't find a solution and they couldn't replace the handset with his warranty already expired. So, I was hoping there was someone here who could help me. I was thinking maybe if there was a software problem I didn't catch if installing a custom rom on it would help. I was hoping to hopefully get some insight before going to that.
Also, sorry if this is in the wrong section, still new here.
Click to expand...
Click to collapse
Hello,
Both the earpiece and the other speaker suddenly stopped working on my nexus 6. I am suspecting it is a hardware issue since I performed a hard reset but the issue still persists. The odd thing is that both the earpiece and the speaker are affected at the same time. Are they connected to each other?
Is there any way I can make sure that this is indeed a hardware issue before cracking open the phone?
Thanks
backslashV said:
Hello,
Both the earpiece and the other speaker suddenly stopped working on my nexus 6. I am suspecting it is a hardware issue since I performed a hard reset but the issue still persists.
Is there any way I can make sure that this is indeed a hardware issue before cracking open the phone?
Thanks
Click to expand...
Click to collapse
Hello had the same bug super user app libs was away no root from here to now did nothing.reflashed super su, without​ super user app like supersu or magisk it dont work for me. hope i can help.
Another question, some times i turn on my display an for 3 sec i had more than max brightness, like a sun, no auto adjust always 20%, may the old nexus now die hard, hope not
Before I opened the phone, I'd boot to safe mode and see if things work. If they do, reboot and see if the problem comes back. Booting into safe mode disables all unnecessary apps, clears caches and resets settings to default. Sometimes that resolves your problem and on reboot things are working again.
ktmom said:
Before I opened the phone, I'd boot to safe mode and see if things work. If they do, reboot and see if the problem comes back. Booting into safe mode disables all unnecessary apps, clears caches and resets settings to default. Sometimes that resolves your problem and on reboot things are working again.
Click to expand...
Click to collapse
Thank you for your response. I forgot to mention I already booted to safe mode but it didn't make a difference.
backslashV said:
Thank you for your response. I forgot to mention I already booted to safe mode but it didn't make a difference.
Click to expand...
Click to collapse
So I guess it sounds like hardware. You might take s close look and see if there is damage/dirt in the jack making the device think the headphones are connected. The pin is easily bent and wears so it's probably just that. ifixit has a repair guide.
Alternatively, you might consider Bluetooth headphones [emoji4]
ktmom said:
So I guess it sounds like hardware. You might take s close look and see if there is damage/dirt in the jack making the device think the headphones are connected. The pin is easily bent and wears so it's probably just that. ifixit has a repair guide.
Alternatively, you might consider Bluetooth headphones [emoji4]
Click to expand...
Click to collapse
Thanks. I don't think it's the jack issue because I installed an app that shows a headphone icon in the status bar when a headphone is plugged in and it doesn't show it when nothing is connected.
Do you know why both speakers ceased functioning at the same time AND if there is a way for me to direct audio to only one of them, either the earpiece or the speaker, to see if one or both
are dead?
wow. I reverted back to an earlier build from Feb and now it's working. Very interesting.
speakers
backslashV said:
Hello,
Both the earpiece and the other speaker suddenly stopped working on my nexus 6. I am suspecting it is a hardware issue since I performed a hard reset but the issue still persists. The odd thing is that both the earpiece and the speaker are affected at the same time. Are they connected to each other?
Is there any way I can make sure that this is indeed a hardware issue before cracking open the phone?
Thanks
Click to expand...
Click to collapse
First, sorry to hear about your problem. But, I am actually happy to see this up at xda. Tell you why. I purchased a uesd nexus 6 from a seller on ebay. Description was everythings works. Pics showed it was in excellent condition.
Problem was when it arrived. I discovered the top speaker was trash. Total robot like voice. Of course seller denied any knowledge of it. My option was to return it to him. But judging from the way he spoke to me. I could tell it was going to be a fight. There is no way he did not know about this. I wound up eating the phone and am currently awaiting a new top speaker. So, please dont forget to ask about speakers if buying used. My concern was body and screen. I never thought to ask about speakers and I never thought there would be crooks like him. Wrong...
backslashV said:
wow. I reverted back to an earlier build from Feb and now it's working. Very interesting.
Click to expand...
Click to collapse
It is interesting. Is it possible you had a mismatch between kernel and security updates? "Newer" kernel on "older" ROM? Or vice versa. The difference doesn't have to be more than one has a security update that the other didn't.
ktmom said:
It is interesting. Is it possible you had a mismatch between kernel and security updates? "Newer" kernel on "older" ROM? Or vice versa. The difference doesn't have to be more than one has a security update that the other didn't.
Click to expand...
Click to collapse
More like mismatched or corrupted libs or drivers
Know this is an older thread, but just figured I'd post what I found regarding a similar issue I had. My phone basically took a 3 second dunk in the sink. Everything seemed fine the first hour or two, then the speakers stopped working. However, it seems like the speakers failing is some kind of water damage failsafe or something. The solution is just to turn your phone off and on around 5 times (I can't remember the exact number, but once or twice won't cut it), and you will have the speakers return to normal. Not sure if the OP had the same issue, but just an idea in case something similar happens to others.
Bumping an old thread but I had this same issue and had to flash back to previous builds. I stopped updating my phone around Jan/Feb. Tried to update to the Aug 7.1.1 build and the same thing happened again. I didn't try the turn on and off 5+ times, I'm just once again restoring my Jan/Feb build.
Can anyone else confirm this "fix" or has this same problem?
I'd boot to safe mode first. If it works then, it has something to do with an app, your app restore process or something like that.
Hi,
First of all, Sorry for Bad English, Bear with me.
Long Story, Short!
It keeps happening!
It would turn off, won't reboot
Won't take charging
I will leave it for a while
If I leave it off after when I am tired trying to turn it on, a few hours later It will be WARM like it was being used, Then I would plugin again and THIS TIME IT WOULD TAKE CHARGE and EVEN REBOOT!!
After when I am using it for a while (10-12min) GOES BACK TO POINT 1
I ERASE EVERYTHING, FACTORY RESET IT, and This time.. IT would work for more than 10-12min,
I will install apps, login into the account, and then again... The same thing would start to happen! !
What Really Happen? Day ZERO!
I bought this Red Magic 3 phone 3 months ago and it was working super awesome and everything was great until last week after a 30-40 min gaming session on this phone, I went back to sleep and kept the phone on the table.
The next morning I noticed that the mobile is turned off, I thought Maybe battery drained so I plugged in to charge and continued with my morning routine.
After an hour I noticed that mobile is still not charging I tried plugging in and out multiple times and it didn't start charging, I checked the Data Cable on my MI MAX 2 (that also supports Type C) and Cable and Adapter were working fine.
I immediately realized that SOMETHING IS WRONG!!!
I saw some youtube video and I tried that Vol Key + Power Key thing and that Bios look alike menu opened up, I can see all the reboot, recovery boot, etc option but nothing worked.
So I picked the WIPE DATA option and It worked, Formatted the Phone and IT REBOOTED.
I figured maybe some software issue was causing it.
BUT SINCE THAT DAY it keeps happening!
It would turn off, won't reboot
Won't take charge when I plugin
I will leave it for a while
a few hours later It will be WARM like it was being used, Then I would plug in again and THIS TIME IT WOULD TAKE CHARGE and EVEN REBOOT!!
After when I am using it for a while (10-12min) GOES BACK TO POINT 1
Service Center
They are no help! They don't know what is wrong with it, Even they formatted it in front of me they did the Factory RESET it, I tried using it in Front of them for a while and the SAME THING HAPPENED!
then they installed some updates using some official package.
But still,
IT would work for more than 10-12min,
I will install apps, login in the account
suddenly... The same thing would start happening again!
Their Resolution is :
Motherboard issue and I will have to get the motherboard replaced.
This simply means EVEN THEY DON'T KNOW WHAT IS WRONG WITH IT and CHANGING EVERYTHING is their SOLUTION!
and they said it won't be covered on the warranty! Because the warranty has been voided BECAUSE THERE IS A SMALL CHIP on the phone! -_- which happens to be 40-50 days old.
I know is their Excuse to get money from me! Now I don't know what to do with it.
For me it was my first expensive mobile. I never bought a mobile for more than 200$.
Same thing for me.
Germany, Europe.
Download Ampere.
What's your battery health at, voltage, and how many ma draw when just sitting in that app.
I've learned my lesson with this company. A couple of extra capacitative buttons and a large battery are not a reason to buy a phone. The build quality is ok, the software abysmal (I still get random **** getting pressed when I unlock the phone), and support horrendous. Do yourself a favor, threaten to speak with the governing authority in your country regarding warranties. Tell them a small crack on the screen is not indicative of internal damage. Tell them you will post a youtube review of the company and phone if they do not abide by their warranty and fix your phone.
Once you fix your phone, sell it and cut your losses.
When will people learn YouTube won't do anything. You need subscribers to have any kind of weight. I'm at 2.4m lol.
I don't know the warranty laws in your country. I know here they have to prove that what you did was the cause. Nubia is really shady and not only scams but will flat out lie all the time. I seen people had bad battery's and they say they need a replacement board.
Just let me know what I asked and we can start going in a little deeper. Start off with the basics then move into some other stuff. Could be a simple easy fix.
Some off topic posts are removed. Please remember our rules and post constructive content. Thank you.
Any update?
I'm curious to see if this is a battery issue or something else
Mineapple said:
Same thing for me.
Germany, Europe.
Click to expand...
Click to collapse
So What did You do....!
Ok I attempted to help you trouble shoot this issue and get it fixed but it's pretty clear this is an uphill battle and a waste of my time.
bignazpwns said:
Ok I attempted to help you troubleshoot this issue and get it fixed but it's pretty clear this is an uphill battle and a waste of my time.
Click to expand...
Click to collapse
Thanks for your time.
I got the Battery Replaced thinking it was the issue but right after the installation. I turned it on to use it and it didn't work... I am still facing the same issue.. Meaning Battery was fine.. there is something else that causing it to turn off like this..!
Still, it acts like in COMA, then it heats up, I will charge it, It will boot.. If I will try using it ..it will turn off and won't turn back on!
bignazpwns said:
Any update?
I'm curious to see if this is a battery issue or something else
Click to expand...
Click to collapse
Well.. I got the battery replaced and it was a waste of another 2,000INR. Still Facing the same issue. This means this Turning Off issue is not caused by the Battery.. It is due to something else..! :crying:
Hi All.
Battery stuck on 50% won't change even when charge or discharge. Today it randomly shutdown in my pocket. and then had a battery symbol with a ?. The phone eventually turned on, I've tried turning off location, rebooting still having issues. Sometimes the battery saving mode stops working, i.e. it cannot be turned on. As I can see the problem concerns a large group of users and nobody knows what this problem is related to. Google is silent as usual. Is this a problem with the software or components ?! I am in a bad situation because I have no warranty for the device and I do not know where to send the phone in Poland because no one knows what is the cause of the problem. Help me please.
https://support.google.com/pixelphon...25796722?hl=en
https://support.google.com/pixelphon...22385581?hl=en
Had this.
This is going to sound dumb:
Shut your phone off.
Now squeeze the phone around the G logo on the back (like you're trying to compress it).
Now turn it back on and charge normally.
This is potentially only a temporary fix as I have no idea how this would be software related.
If you can enter bootloader mode, you still have chance to save your phone by yourself :
(1)Make sure there is fastboot&ADB tool in your computer
If you don't have it, please download from here(https://developer.android.com/studio/releases/platform-tools). To click the one depends on which one of OS you have and then install in your computer
(2)Download google factory image file from here(https://developers.google.com/android/images). To choose the model of your phone and download it then extract file.
(3)Reboot your phone to bootloader mode. Then use USB cable and make phone connected to your computer USB port. Then execute the window commend mode. key in
fastboot devices ===> make sure your phone being catched by your computer
flash-all ===> To build up a whole new pixel OS in your phone.
Good luck !
Kris
Shayded said:
Had this.
This is going to sound dumb:
Shut your phone off.
Now squeeze the phone around the G logo on the back (like you're trying to compress it).
Now turn it back on and charge normally.
This is potentially only a temporary fix as I have no idea how this would be software related.
Click to expand...
Click to collapse
Unfortunately, this is only temporary. After one day the problem happened again!
SignumOne said:
Unfortunately, this is only temporary. After one day the problem happened again![/QUOTE
Ive had my pixel 4 xl since november and it just started automatically shutting off when in my pocket all by it self a few weeks ago , took cell phone to my sevice provider and they sent it in for repair ...received a new phone ...well refurbished p4 xl only to have if start happening again days later and have the 50% battery start happening also ....contacted google and they are in the process of sending me a new refurbished p4 xl , so this will be my 3 rd p4 xl ..lol
very frustrating to say the least ....ive had to hard reboot my phone at least 20 times a day or basically keep it out of any pockets , the is common issue apparently with pixels phones from what i've read in the link https://support.google.com/pixelphone/thread/22397169?hl=en
I've talked with loyalty department at my service provider and if it happens again with the pixel that google sends me , then they will allow me to void my contract and supply me with a new device from a different brand ...ie Samsung or apple or whatever else is available on the market right now on there website.
i'll be really bummed if i have to switch to a samsung or apple buuuuuut need a stable device ...lol
So to anyone having this issue that still has a basic warranty, there are at least 2 options ...rma device over and over till you get one that doesn't have this problem or contact service provider and explain your situation and most likely they will be understanding to the fact that you have purchased a 1200.00 phone that requires constant rma's and hopefully allow you to exchange for a different brand of phone that doesn't have this these problems
Click to expand...
Click to collapse
Mr. Blanco said:
SignumOne said:
Unfortunately, this is only temporary. After one day the problem happened again![/QUOTE
Ive had my pixel 4 xl since november and it just started automatically shutting off when in my pocket all by it self a few weeks ago , took cell phone to my sevice provider and they sent it in for repair ...received a new phone ...well refurbished p4 xl only to have if start happening again days later and have the 50% battery start happening also ....contacted google and they are in the process of sending me a new refurbished p4 xl , so this will be my 3 rd p4 xl ..lol
very frustrating to say the least ....ive had to hard reboot my phone at least 20 times a day or basically keep it out of any pockets , the is common issue apparently with pixels phones from what i've read in the link https://support.google.com/pixelphone/thread/22397169?hl=en
I've talked with loyalty department at my service provider and if it happens again with the pixel that google sends me , then they will allow me to void my contract and supply me with a new device from a different brand ...ie Samsung or apple or whatever else is available on the market right now on there website.
i'll be really bummed if i have to switch to a samsung or apple buuuuuut need a stable device ...lol
So to anyone having this issue that still has a basic warranty, there are at least 2 options ...rma device over and over till you get one that doesn't have this problem or contact service provider and explain your situation and most likely they will be understanding to the fact that you have purchased a 1200.00 phone that requires constant rma's and hopefully allow you to exchange for a different brand of phone that doesn't have this these problems
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I fully understand you. I am in a worse position. As a loyal Google fan, I bought my pixel from someone who didn't have a proof of purchase. In Poland it was difficult to get it, and as it was 1.5 times more expensive than everywhere else. It seems that I can throw out the pixel and buy another phone for a lot of money. I am most annoyed by the company's attitude. It looks like they are xxxxx on us.
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Kris Chen said:
If you can enter bootloader mode, you still have chance to save your phone by yourself :
(1)Make sure there is fastboot&ADB tool in your computer
If you don't have it, please download from here(https://developer.android.com/studio/releases/platform-tools). To click the one depends on which one of OS you have and then install in your computer
(2)Download google factory image file from here(https://developers.google.com/android/images). To choose the model of your phone and download it then extract file.
(3)Reboot your phone to bootloader mode. Then use USB cable and make phone connected to your computer USB port. Then execute the window commend mode. key in
fastboot devices ===> make sure your phone being catched by your computer
flash-all ===> To build up a whole new pixel OS in your phone.
Good luck !
Kris
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Have you checked if it works for you?
SignumOne said:
Have you checked if it works for you?
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i've flashed full stock images , custom roms and still have the same issue on both stock and custom rom
Had the same problem three weeks ago. Contacted Google Support und they send me a new phone as a replacement on warranty.
SignumOne said:
Hi All.
Battery stuck on 50% won't change even when charge or discharge. Today it randomly shutdown in my pocket. and then had a battery symbol with a ?. The phone eventually turned on, I've tried turning off location, rebooting still having issues. Sometimes the battery saving mode stops working, i.e. it cannot be turned on. As I can see the problem concerns a large group of users and nobody knows what this problem is related to. Google is silent as usual. Is this a problem with the software or components ?! I am in a bad situation because I have no warranty for the device and I do not know where to send the phone in Poland because no one knows what is the cause of the problem. Help me please.
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This is the "No Warranty Solution" : Flash a full factory image and allow it to completely wipe your phone. This is the second step Google support would give you (the first is doing a factory data reset from Recovery). If after flashing your phone, restoring it to the original "out of the box" state, you still have a battery issue, then the next step is to replace your battery. If you forgot to state in your OP that your bootloader is still locked (so you can't flash the image) then you need to do that first. Bottom line is you need to factory reset the phone to rule out a software issue. If the restored phone still has the same problem, then you need to focus on the hardware. Best of luck. :good:
Yes, it does !
SignumOne said:
Have you checked if it works for you?
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Same happened to me with 4 XL 64.
I've been able to "fix" with the turn off and squeeze but the problem has turned into the battery discharge displayed gets stuck at a percentage and it won't charge. I have to turn off & squeeze to get it back.
Finally called Google and they are making me send my phone in for repair. Now I assume for turnaround sake, they'll just send me a new refurb back. That also means I'm not confident the problem will be resolved as there are over 150 replies on the Google Support page identifying this problem.
https://support.google.com/pixelphone/thread/25796722
Looks like some folks are getting a replacement before sending the problem phone back but others are required to send it in or drop off at repair facility.
Good for me? I have Preferred Care and I'll keep sending them back until I get one that works.
Bad for me? I'll have to keep sending them back + I splurged on the orange color so I doubt I'll ever see that again.
I've actually dealt with this. This is a hardware issue. I had the same problem. Covered by warranty, I took it to ubreakitifix after contacting Google and they took care of me. Trust me this isn't a issue where you can flash this or squeeze that. This is a hardware issue on Google's part. There's nothing you can do as a phone user about a defective battery in a 6+ month old $1000 phone
angus242 said:
Same happened to me with 4 XL 64.
I've been able to "fix" with the turn off and squeeze but the problem has turned into the battery discharge displayed gets stuck at a percentage and it won't charge. I have to turn off & squeeze to get it back.
Finally called Google and they are making me send my phone in for repair. Now I assume for turnaround sake, they'll just send me a new refurb back. That also means I'm not confident the problem will be resolved as there are over 150 replies on the Google Support page identifying this problem.
https://support.google.com/pixelphone/thread/25796722
Looks like some folks are getting a replacement before sending the problem phone back but others are required to send it in or drop off at repair facility.
Good for me? I have Preferred Care and I'll keep sending them back until I get one that works.
Bad for me? I'll have to keep sending them back + I splurged on the orange color so I doubt I'll ever see that again.
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You might be able to convince them to send you a device before you ship it off, citing the current global situation and a need for a cell phone
OP lives in Poland and has no receipts or warranty. Poland is not a supported country so he is looking for "non-warranty" solutions.
Shayded said:
You might be able to convince them to send you a device before you ship it off, citing the current global situation and a need for a cell phone
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The return process was pretty great. I shipped my existing phone off on a Monday (Illinois to Texas) and by the following Monday, I received my exact phone back (has a screen protector on it). I was very satisfied with that. HOWEVER, the "repair" still has an issue where if I charge to 100%, the icon stays at 100% until I reboot and then it'll display the correct battery %.
The repair documentation was a bit vague and said they replaced the "charging port". I still believe there's a unannounced hardware issue. Can anyone say, class action????
---------- Post added at 04:16 AM ---------- Previous post was at 03:49 AM ----------
I wonder what the next step would be if I started another repair claim?
Holding the power button down for more than 3 consecutive seemed to solve a similar issue for me. My P4 was holding certain percentages for too long (even though the phone actually lost more).
Suavie103 said:
I've actually dealt with this. This is a hardware issue. I had the same problem. Covered by warranty, I took it to ubreakitifix after contacting Google and they took care of me. Trust me this isn't a issue where you can flash this or squeeze that. This is a hardware issue on Google's part. There's nothing you can do as a phone user about a defective battery in a 6+ month old $1000 phone
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This post seems to have been ignored. If it happens to me, I'll try that. But my carrier purchase didn't qualify for Google extended care add-on. Standard warranty only. Does that make a difference in what Google would do in this case?
I use Accubattery and monitor charge cycles for "battery wear". Even following "Battery College" recommendations, battery health has dropped from 99 to 95%; I've had the P4XL since November. I'm now slowing the charge, getting away from power delivery to see if that helps slow the wear. SOT varies greatly per charge.
I use a belt pouch for carrying phone while away from home. Rarely, I put it in my pocket but do so at home- front pocket only- never back pocket. May just be bad phone batteries from what I've read.
Sent from my Pixel 4 XL using Tapatalk
v12xke said:
OP lives in Poland and has no receipts or warranty. Poland is not a supported country so he is looking for "non-warranty" solutions.
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For 5 weeks my Pixel has been in the authorized repair center in Germany. They don't have parts to fix it. They told me that. It is not known how long this may take. I haven't had such a circus with a good smartphone. I love Google products, but I feel very disappointed because Pixel cost me a lot of money and this is definitely a factory defect.
SignumOne said:
For 5 weeks my Pixel has been in the authorized repair center in Germany. They don't have parts to fix it. They told me that. It is not known how long this may take. I haven't had such a circus with a good smartphone. I love Google products, but I feel very disappointed because Pixel cost me a lot of money and this is definitely a factory defect.
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Sorry to hear this, and surprising, as Germany is a supported country with many authorized repair centers. Did you send it to PSC? They claim to be Google-certified and have all factory parts? COVID-19 may also be delaying things. Hope things turn out well for you. :good: