My p10 was just got back from warranty claim for broken screen. When i turn it on, there was this menu asking to recalibrate fingerprint sensor because the sensor was just replaced (not inputting new fingerprint). It was unclear how i should do it at first, however after few attempts it was supposedly asking me to rotate the phone while the finger resting on top of the sensor.
Too bad, i think my first few failed attempts may have miscalibrated the whole sensor.
Anyone knows how to get back into that menu?
Allesa said:
My p10 was just got back from warranty claim for broken screen. When i turn it on, there was this menu asking to recalibrate fingerprint sensor because the sensor was just replaced (not inputting new fingerprint). It was unclear how i should do it at first, however after few attempts it was supposedly asking me to rotate the phone while the finger resting on top of the sensor.
Too bad, i think my first few failed attempts may have miscalibrated the whole sensor.
Anyone knows how to get back into that menu?
Click to expand...
Click to collapse
Remove the fingerprint in Settings and add a new one.
Sent from my LON-L29 using XDA Labs
Mostar088 said:
Remove the fingerprint in Settings and add a new one.
Sent from my LON-L29 using XDA Labs
Click to expand...
Click to collapse
that was the first thing i did.
well it is solved now. Solution is to re-flash full firmware. Factory reset wont do.
how did u reflashed it .. bcz I tried volume down+up+lock method but always it fails to updata
Allesa said:
that was the first thing i did.
well it is solved now. Solution is to re-flash full firmware. Factory reset wont do.
Click to expand...
Click to collapse
can u plz tell me how u reflashed it... bcz I have the same problem but my firmware always fails installing at 5%
kanishka1234 said:
can u plz tell me how u reflashed it... bcz I have the same problem but my firmware always fails installing at 5%
Click to expand...
Click to collapse
https://forum.xda-developers.com/mate-9/how-to/guide-mate-9-flash-update-package-t3593108/page58
I replaced a broken display on a P10 VTR-L29 and the fingerprint button is not working, everything else is. At first I though the display is faulty, but now I have doubts since the fingerprint option on the menu is just not there. I re-flashed the same version of the firmware (B369) via TWRP and the problem persists. I may have to try a factory reset.
sky|ined said:
I replaced a broken display on a P10 VTR-L29 and the fingerprint button is not working, everything else is. At first I though the display is faulty, but now I have doubts since the fingerprint option on the menu is just not there. I re-flashed the same version of the firmware (B369) via TWRP and the problem persists. I may have to try a factory reset.
Click to expand...
Click to collapse
Fingerprint is not accidentally paired with PCB like in iPhone?
is there any solution for now? cause i cant unlock the bootloader any more
StarSix01 said:
is there any solution for now? cause i cant unlock the bootloader any more
Click to expand...
Click to collapse
So this is how it ends when noobs messing with phones they don´t understand.
-You can unlock bootloader by paying some bucks to DC phoenix.
When you have no fgingerprint sensor options enabled it points that:
- the fingerprint sensor is broken
- the fingerprint sensor is not conected right
Hi alll
I had the same problem after replacing my screen.
I used Quick tuneup, and since the fingerprint sensor work correctly.
DallasCZ said:
So this is how it ends when noobs messing with phones they don´t understand.
-You can unlock bootloader by paying some bucks to DC phoenix.
When you have no fgingerprint sensor options enabled it points that:
- the fingerprint sensor is broken
- the fingerprint sensor is not conected right
Click to expand...
Click to collapse
Who are You to call me a noob??
Ive got the phone from a friend and just asked for help.
Did i say, that there is no Option for fingerprint? NO there is one
StarSix01 said:
Who are You to call me a noob?
Ive got the phone from a friend and just asked for help.
Did i say, that there is no Option for fingerprint? NO there is one
Click to expand...
Click to collapse
Sorry bro, my fault, i thought you are the one who asked before you.
You didnt say anything about your problem just asked if there is a solution and that you cannot unlock bootloader. With this info no one is able to help you. But anyway:
1. method:
-Remove existing fingerprints
-do a factory reset
-add a new fingerprint (when finger not scaned properly try to push a little bit harder on the sensor and rotate the finger)
-After the new fingeprint is scaned it should work well
2. method:
-after you recieve OTA notification (every month) go to settings/system updates/ there are three dots in upper right corner and select "get the whole latest package". This will download the whole firmware and perform a factory reset low level and this should work (if simple factry reset didnt work for you).
if this methods don´t work i will suggest you to go to phone service.
DallasCZ said:
Sorry bro, my fault, i thought you are the one who asked before you.
You didnt say anything about your problem just asked if there is a solution and that you cannot unlock bootloader. With this info no one is able to help you. But anyway:
1. method:
-Remove existing fingerprints
-do a factory reset
-add a new fingerprint (when finger not scaned properly try to push a little bit harder on the sensor and rotate the finger)
-After the new fingeprint is scaned it should work well
2. method:
-after you recieve OTA notification (every month) go to settings/system updates/ there are three dots in upper right corner and select "get the whole latest package". This will download the whole firmware and perform a factory reset low level and this should work (if simple factry reset didnt work for you).
if this methods don´t work i will suggest you to go to phone service.
Click to expand...
Click to collapse
No problem Bro
I managed to download a filmware package with the filmware Finder (somehow it worked) do i have to use the dload method now?
spoolerbloque said:
Hi alll
I had the same problem after replacing my screen.
I used Quick tuneup, and since the fingerprint sensor work correctly.
Click to expand...
Click to collapse
thank you very very much its work for me
Related
Hi guys,
First of all, sorry for my really bad use of the English language;
Second: I recently switched from a Nexus 6P to an E6553 (because...reasons), and I'm really feeling home with my new smartphone.
The only thing is driving me crazy is...the camera focus.
What's the problem? Simple: it doesn't work, I'm sure it's a software problem and I'll let you know why I think this.
Just after the Setup Wizard, the camera works, and works really really well (it shots awesome pics!). Focuses even little objects such as insects, without the littlest issue. An example is the first attachment: I shot that pic just after a factory reset.
But the problem comes when I restore my apps, my photos and then reboot the phone. Then, the focus literally DIES. No way to get it working, it just stucks. End.
The only way to get it working is...formatting the phone another time and then never reboot it again!
I tried a factory reset from setting, a software repair via Xperia Companion, I even tried to refash the stock ROM through Flashtool (which...simply stucks at "Writing data", and the only thing I can do is repairing the software with XC).
Nothing to do: the camera works flawlessly after a reset/repair/flash, but after a reboot it becomes unusable.
And focus isn't the only problem (as it was a little one ????) : opening the Video Mode in camera makes the device freeze, meanwhile using third party apps for the camera makes me see an huge amount of glitches. The strange thing is that everything works without issues until a reboot, so it's certainly a software bug, but I don't know related to what. And no, it's not an app or something I installed: focus doesn't works even when booting in Safe Mode or creating a new user from settings.
And no again, bootloader is not unlocked, it isn't even unlockable, so no DRM Keys fault.
What you suggest me to do? I really love that phone, but using it with this camera is just impossible.
Uh, last details: I'm on the latest firmware, 32.1.A.1.185, Customised IT (Italy). I tried to flash another firmware (CE1) but as I said before, it stucks on "Writing data".
Thanks in advance.
Today I'm going to send it in warranty for replace the camera. It will be back in a couple days, I'll let you know if the bug is solved.
I have focus problem too.
E6533, .185
unlocked bootloader--->flashed rootable kernel--->TWRP--->root--->flashed drm
After all those steps bootloader is now locked. Everything works fine except rear camera focus.
Oveana said:
I have focus problem too.
E6533, .185
unlocked bootloader--->flashed rootable kernel--->TWRP--->root--->flashed drm
After all those steps bootloader is now locked. Everything works fine except rear camera focus.
Click to expand...
Click to collapse
I managed to fix it! The bug doesn't appears if I skip the setup wizard and I log in my Google account in a second time. All is working well, and I performed a reset 3 days ago.
Yay!
ale29-09 said:
I managed to fix it! The bug doesn't appears if I skip the setup wizard and I log in my Google account in a second time. All is working well, and I performed a reset 3 days ago.
Yay!
Click to expand...
Click to collapse
Thanks for your Solution. KEEP US UPDATED
ale29-09 said:
I managed to fix it! The bug doesn't appears if I skip the setup wizard and I log in my Google account in a second time. All is working well, and I performed a reset 3 days ago.
Yay!
Click to expand...
Click to collapse
Sorry, I did not understand what you did. Could you say that again with different words?
Oveana said:
Sorry, I did not understand what you did. Could you say that again with different words?
Click to expand...
Click to collapse
I skipped the setup wizard (initial configuration) at the startup after the factory reset, then I added my Google Account opening Play Store.
ale29-09 said:
I skipped the setup wizard (initial configuration) at the startup after the factory reset, then I added my Google Account opening Play Store.
Click to expand...
Click to collapse
Thank you for your solution. But it did not work for me. Maybe because my situation is different from yours. I unlocked the bootloader.
Oveana said:
Thank you for your solution. But it did not work for me. Maybe because my situation is different from yours. I unlocked the bootloader.
Click to expand...
Click to collapse
Why you unlocked bootloader Man?
arokososoo said:
Why you unlocked bootloader Man?
Click to expand...
Click to collapse
For rooting
Oveana said:
For rooting
Click to expand...
Click to collapse
If you again lock bootloader+ Ta restore, then camera problem gonna stay as it is now I.e no focus?
Hi all,
I had the VIE-L09C432B161 Firmware on my phone, everything was fine and the fingerprintreader worked perfect.
Because of a broken display it was repaired and as special "service" they flashed the B180 Version.
So far so good, but now I can`t unlock the screen or wake up the phone with the fingerprintreader.
Is there an issue with Fingerprint unlock/wake issue with B180?
Also when I try to download the B161 oder B173 from the Firmware Threads, I get errors.
It seems the URl has changed or Huawei removed the firmwares from there page.
Thanks!
guili2 said:
Hi all,
I had the VIE-L09C432B161 Firmware on my phone, everything was fine and the fingerprintreader worked perfect.
Because of a broken display it was repaired and as special "service" they flashed the B180 Version.
So far so good, but now I can`t unlock the screen or wake up the phone with the fingerprintreader.
Is there an issue with Fingerprint unlock/wake issue with B180?
Also when I try to download the B161 oder B173 from the Firmware Threads, I get errors.
It seems the URl has changed or Huawei removed the firmwares from there page.
Thanks!
Click to expand...
Click to collapse
The B180 works fine with fingerprint. U should send the phone back to service center because i think when they removed the back cover to fix your display didnt atach the flexcabel of the fingerprint sensor to the motherboard.
Sent from my VIE-L29 using XDA Labs
Thanks.
But I was not clear enough in my first post.
I can register Fingerprint and the Fingerprint reader also deny to register the same Fingerprint again and tell`s me that.
So the Fingerprintreader is working but not the screen unlock feature.
guili2 said:
Thanks.
But I was not clear enough in my first post.
I can register Fingerprint and the Fingerprint reader also deny to register the same Fingerprint again and tell`s me that.
So the Fingerprintreader is working but not the screen unlock feature.
Click to expand...
Click to collapse
Ok, have u try factory reset the phone?
Sent from my VIE-L29 using XDA Labs
This was a really good hint!
I did`t execute the factory reset, however this remembered me that I removed some games and bloatware from the phone in the beginning.
Accidently I removed also an app called Tastatur-Sperre (Keyboard-Lock). The good thing is: it was in the recycler.
So reinstalled, reboot and TATA. It works again!
Puhhh, really without that I probably missed this change I made.
Lesson learned: Even if you have experience with rooting, removing bloatware and installing custom roms.
Don`t do it if you are sick! And I am sick....
Hi all. I tried flashing a kernel, didn't like it, reverted to backup but it seems that backup had pin also saved. Restarted phone, now it asks for pin but doesn't recognise pin I put in :/ please help as my Mrs is gonna kill me if I've knackered the phone!!
forcedairinduction said:
Hi all. I tried flashing a kernel, didn't like it, reverted to backup but it seems that backup had pin also saved. Restarted phone, now it asks for pin but doesn't recognise pin I put in :/ please help as my Mrs is gonna kill me if I've knackered the phone!!
Click to expand...
Click to collapse
Delete (or rename) the following files inside /data/system (note that probably not all of them exist for you, simply delete those you can find):
password.key
pattern.key
basically any .key file in that folder
Using TWRP file manager (its under advanced)
Thanks man. Problem is, I could only see my device on PC if phone was started via twrp. If not, device shows on PC when plugged in but won't show any files.
I have booted phone into recovery, seems that it will let me do that. Is that any help?. Mrs has just come back from work.... Gulp!
Ohhhhh maaaaan. You are the don!!!!!. I'm in now, you sir are a star!. How can I now get the phone back to having password?. Have I buggered it as I deleted the files??
forcedairinduction said:
Ohhhhh maaaaan. You are the don!!!!!. I'm in now, you sir are a star!. How can I now get the phone back to having password?. Have I buggered it as I deleted the files??
Click to expand...
Click to collapse
nope just open settings, security and choose a new lock method. might be a bit buggy, if it asks you for an existing pin whilst setting the new lock screen either enter anything or leave it blank. then set your pin hit thanks if i helped
manor7777 said:
nope just open settings, security and choose a new lock method. might be a bit buggy, if it asks you for an existing pin whilst setting the new lock screen either enter anything or leave it blank. then set your pin hit thanks if i helped
Click to expand...
Click to collapse
Hmm. Not going so well now. I'm doing the following:
Security> screen lock. 'Confirm pin'. I enter a pin, then either a) press 'OK'... Screen goes back to 'security & fingerprint' screen. Shows 'screenlock none'. Or, if I try to previous then press forward arrow on keypad (rather than pressing OK), it goes to blank screen with left facing arrow at top of screen saying 'choose screen lock'?.
I've also noticed that in security & screenlock screen, it shows 'finger 1' under fingerprint list. Like it still has a fingerprint saved.
forcedairinduction said:
Hmm. Not going so well now. I'm doing the following:
Security> screen lock. 'Confirm pin'. I enter a pin, then either a) press 'OK'... Screen goes back to 'security & fingerprint' screen. Shows 'screenlock none'. Or, if I try to previous then press forward arrow on keypad (rather than pressing OK), it goes to blank screen with left facing arrow at top of screen saying 'choose screen lock'?.
I've also noticed that in security & screenlock screen, it shows 'finger 1' under fingerprint list. Like it still has a fingerprint saved.
Click to expand...
Click to collapse
Yeah the fingerprint will be saved, i cant remember exactly how i did it (i'm not doing it on my phone as my bank already hate me for being rooted and registering android pay like 20 times a month) - if i remember i enter a pin, then choose either pin again or none, and after none go back to pin. I think that worked, but don't hold me to it - it's easy to recover i just dont have a device in that state to try. I could teamviewer your phone if you want me to and sort it haha. Just have a mess around to see what happens, one combination of that should work. Basically android still thinks you have a pin, but it's physically not there.
manor7777 said:
Yeah the fingerprint will be saved, i cant remember exactly how i did it (i'm not doing it on my phone as my bank already hate me for being rooted and registering android pay like 20 times a month) - if i remember i enter a pin, then choose either pin again or none, and after none go back to pin. I think that worked, but don't hold me to it - it's easy to recover i just dont have a device in that state to try. I could teamviewer your phone if you want me to and sort it haha. Just have a mess around to see what happens, one combination of that should work. Basically android still thinks you have a pin, but it's physically not there.
Click to expand...
Click to collapse
Haha, ta bud. I'll have a fiddle with it
Tried every combination of fiddling that I can. Wondered, if I dirty flash copy of OOS 4.02 over current ROM, would it sort it?. Would I lose root & unlocked bootloader etc if I do this?
forcedairinduction said:
Tried every combination of fiddling that I can. Wondered, if I dirty flash copy of OOS 4.02 over current ROM, would it sort it?. Would I lose root & unlocked bootloader etc if I do this?
Click to expand...
Click to collapse
You would need to reflash supersu (or whatever root solution.) - i just followed something like this last time i needed it.
http://www.howtogeek.com/240657/how-to-fix-pin-errors-after-restoring-from-twrp-android-backups/
Hope that can help dude
manor7777 said:
You would need to reflash supersu (or whatever root solution.) - i just followed something like this last time i needed it.
http://www.howtogeek.com/240657/how-to-fix-pin-errors-after-restoring-from-twrp-android-backups/
Hope that can help dude
Click to expand...
Click to collapse
Ta bud. I've gone back into system file and deleted the other two lock files. I'll try the pin reset again...
forcedairinduction said:
Ta bud. I've gone back into system file and deleted the other two lock files. I'll try the pin reset again...
Click to expand...
Click to collapse
Ahha!. Looks like those last two files were causing the prob. Deleted them, now its let me choose options. Reset pin, redone fingerprint and all is good again. I reaaly appreciate the help bud
forcedairinduction said:
Ahha!. Looks like those last two files were causing the prob. Deleted them, now its let me choose options. Reset pin, redone fingerprint and all is good again. I reaaly appreciate the help bud
Click to expand...
Click to collapse
Not a problem dude, glad i could help!
manor7777 said:
Not a problem dude, glad i could help!
Click to expand...
Click to collapse
I'll shoot you a pm if I run into more probs in my quest to pimp the phone . Its all a learning game lol. Opo3t is certainly blowing away my modded n6 so far lol and I'm still only using the standard ROM. Can't wait for some of the nexus devs to make it over to the one+ with uber quick ROMs/kernels
manor7777 said:
Delete (or rename) the following files inside /data/system (note that probably not all of them exist for you, simply delete those you can find):
password.key
pattern.key
basically any .key file in that folder
Using TWRP file manager (its under advanced)
Click to expand...
Click to collapse
Is it possible for me to get to those files if i haven't done anything with my phone, i just got drunk and forgot my pattern lock, the fingerprint and everything works perfectly. I tried connecting it to my pc but it doesn't pop up anywhere and just starts charging ;( , pls help
My Moto X4 XT1900-2 Fingerprint Sensor Not Working, Even It's Option is Missing From Setting, Anyone Having Same Issue ?????
Ritesh Mhatre said:
My Moto X4 XT1900-2 Fingerprint Sensor Not Working, Even It's Option is Missing From Setting, Anyone Having Same Issue ?????
Click to expand...
Click to collapse
Try factory reset
I do...but doesn't solved
Did you flash any ROM on it ? Maybe you tried to downgrade the device from Oreo ?
Today when I tried to find a solution to not installing OTA, I've flashed 7.1.1 as a downgrade. It failed, but after reboot my fingerprint sensor disappeared, too. Then after I reflashed Android 8 it appeared again.
emcom said:
Did you flash any ROM on it ? Maybe you tried to downgrade the device from Oreo ?
Today when I tried to find a solution to not installing OTA, I've flashed 7.1.1 as a downgrade. It failed, but after reboot my fingerprint sensor disappeared, too. Then after I reflashed Android 8 it appeared again.
Click to expand...
Click to collapse
It doesn't unlocked my bootloader ??????
Coz i doesn't want to void my warranty !!!!!
Ritesh Mhatre said:
It doesn't unlocked my bootloader ??????
Coz i doesn't want to void my warranty !!!!!
Click to expand...
Click to collapse
So, what were you doing with the phone ? Flashing it ? Any information ?
flashing will unlocked my bootloader or not ????
Can't you answer simple question ?
WHAT WERE YOU DOING WITH THE PHONE ?
Set a pin or password security and the option to unlock it with the fingerprint will appear again
MeltingSnowman said:
Set a pin or password security and the option to unlock it with the fingerprint will appear again
Click to expand...
Click to collapse
It doesn't appear
When you did a factory reset did you restore from backup afterwards or set it up as a new phone? If you set it up as a new phone and it still didn't work then I'd say you probably need to contact Motorola and ask about getting it repaired.
trwrt said:
When you did a factory reset did you restore from backup afterwards or set it up as a new phone? If you set it up as a new phone and it still didn't work then I'd say you probably need to contact Motorola and ask about getting it repaired.
Click to expand...
Click to collapse
Ohk..thank you
Bro i have the same problem
Yes i have same issue
Till yesterday fingerprint sensor was working absolutely fine, and then suddenly it stopped working, then after i tried restarting device but didn't solved. Anyone has the solution then please help me
+1, same problem
i do have the same problem, no fingerprint option in security and the senser is not reacting on anything.
had fingerprints registered and working, but after the first october update the problem occurs.
When i flash back to los 15.1 build from 2018-09-26 the fingerprint sensor works again, option to configure reapears and all already registered prints are there.
Karamelmar said:
i do have the same problem, no fingerprint option in security and the senser is not reacting on anything.
had fingerprints registered and working, but after the first october update the problem occurs.
When i flash back to los 15.1 build from 2018-09-26 the fingerprint sensor works again, option to configure reapears and all already registered prints are there.
Click to expand...
Click to collapse
Then you need to remove those fingerprints before flashing back to stock
bcrichster said:
Then you need to remove those fingerprints before flashing back to stock
Click to expand...
Click to collapse
My post was a little unclear, sorry. i am on los 15.1 and do have this issue on any build after 2018-09-26. i already opened up a regression on los jira bug/regression tracker (REGRESSION-2178), but since no one voted for it or seems to have this problem, i though it may be some step i took.
Anyway. in the meantime i tried to clear all fingerprints before flashing but it did not help
(i did not flash back to stock but to los)
I also did a complete factory reset, formatted data/ wiped everything and then did a fresh install of los 15.1 most recent build, but still got the problem.
I bet you still have a fingerprint file somewhere that needs removed..
Sent from my Moto E (4) Plus using Tapatalk
bcrichster said:
I bet you still have a fingerprint file somewhere that needs removed..
Sent from my Moto E (4) Plus using Tapatalk
Click to expand...
Click to collapse
@bcrichster: Thanks for pointing me in the right direction...
i flashed back to los 15.1 (2018-09-26), removed the fingerprintes and pin, flashed to the most recent version of los 15.1 but it did not work.
flashed the build LOS 15.1 (2018-10-30), then the menu was there and the sensor works!
So my question: where are the fingerprint files on the x4 stored... read about fingerprints and searched on the device, but did not find them...
Is there a difference between Slot A/B regarding the fingerprints?
Thanks
I had the same issue when I first flashed RR room. Ended up flashing back to stock then going through the whole custom ROM setup again. Fixed the sensor and all the other little issues I was having (no headphone sound, etc). Not sure what the underlying issue was but for the sensor, left over files makes sense.
Hello there, i followed the Killuminati91's tutorial and converted it sucessfully. I relocked the bootloader and received the OTA update. But there are some problems occured:
After factory reset, and finishing android setup, the AOD and lifting the phone for waking up works perfectly. However, if i reboot the phone, both functions are not working, although i turned it on in settings.
Has anyone the same problem with me and fix it succesfully?
Sorry if my English is not good.
Thanks Killuminati91 for giving us the tutorial.
First off: I would NEVER lock the bootloader after switching firmware, there might be something broken in the long run and you cant fix it. If you still have the option I'd suggest to unlock it immediatly. If the firmware version is too high, maybe try to downgrade and then unlock again - no idea.
If something is not working as it is suposed to I'd always check the sensors that are related to the behaviour first. Maybe something is different in FunTouch.
Open your dialer and dial in *#0011# to open the service menu and test all sensors. If this isnt the right code, just search google for "service menu vivo".
I can not help you as I have no knowledge about these things, but maybe this can point you into the right direction.
Killuminati91 said:
First off: I would NEVER lock the bootloader after switching firmware, there might be something broken in the long run and you cant fix it. If you still have the option I'd suggest to unlock it immediatly. If the firmware version is too high, maybe try to downgrade and then unlock again - no idea.
If something is not working as it is suposed to I'd always check the sensors that are related to the behaviour first. Maybe something is different in FunTouch.
Open your dialer and dial in *#0011# to open the service menu and test all sensors. If this isnt the right code, just search google for "service menu vivo".
I can not help you as I have no knowledge about these things, but maybe this can point you into the right direction.
Click to expand...
Click to collapse
Tks for your information. Just research on webiste, the problem is when i disable com.vivo.daemonservice, its will break the screen on. There is a threads confirmed this. So if i need it back, i just enable it again.