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My p10 was just got back from warranty claim for broken screen. When i turn it on, there was this menu asking to recalibrate fingerprint sensor because the sensor was just replaced (not inputting new fingerprint). It was unclear how i should do it at first, however after few attempts it was supposedly asking me to rotate the phone while the finger resting on top of the sensor.
Too bad, i think my first few failed attempts may have miscalibrated the whole sensor.
Anyone knows how to get back into that menu?
Allesa said:
My p10 was just got back from warranty claim for broken screen. When i turn it on, there was this menu asking to recalibrate fingerprint sensor because the sensor was just replaced (not inputting new fingerprint). It was unclear how i should do it at first, however after few attempts it was supposedly asking me to rotate the phone while the finger resting on top of the sensor.
Too bad, i think my first few failed attempts may have miscalibrated the whole sensor.
Anyone knows how to get back into that menu?
Click to expand...
Click to collapse
Remove the fingerprint in Settings and add a new one.
Sent from my LON-L29 using XDA Labs
Mostar088 said:
Remove the fingerprint in Settings and add a new one.
Sent from my LON-L29 using XDA Labs
Click to expand...
Click to collapse
that was the first thing i did.
well it is solved now. Solution is to re-flash full firmware. Factory reset wont do.
how did u reflashed it .. bcz I tried volume down+up+lock method but always it fails to updata
Allesa said:
that was the first thing i did.
well it is solved now. Solution is to re-flash full firmware. Factory reset wont do.
Click to expand...
Click to collapse
can u plz tell me how u reflashed it... bcz I have the same problem but my firmware always fails installing at 5%
kanishka1234 said:
can u plz tell me how u reflashed it... bcz I have the same problem but my firmware always fails installing at 5%
Click to expand...
Click to collapse
https://forum.xda-developers.com/mate-9/how-to/guide-mate-9-flash-update-package-t3593108/page58
I replaced a broken display on a P10 VTR-L29 and the fingerprint button is not working, everything else is. At first I though the display is faulty, but now I have doubts since the fingerprint option on the menu is just not there. I re-flashed the same version of the firmware (B369) via TWRP and the problem persists. I may have to try a factory reset.
sky|ined said:
I replaced a broken display on a P10 VTR-L29 and the fingerprint button is not working, everything else is. At first I though the display is faulty, but now I have doubts since the fingerprint option on the menu is just not there. I re-flashed the same version of the firmware (B369) via TWRP and the problem persists. I may have to try a factory reset.
Click to expand...
Click to collapse
Fingerprint is not accidentally paired with PCB like in iPhone?
is there any solution for now? cause i cant unlock the bootloader any more
StarSix01 said:
is there any solution for now? cause i cant unlock the bootloader any more
Click to expand...
Click to collapse
So this is how it ends when noobs messing with phones they don´t understand.
-You can unlock bootloader by paying some bucks to DC phoenix.
When you have no fgingerprint sensor options enabled it points that:
- the fingerprint sensor is broken
- the fingerprint sensor is not conected right
Hi alll
I had the same problem after replacing my screen.
I used Quick tuneup, and since the fingerprint sensor work correctly.
DallasCZ said:
So this is how it ends when noobs messing with phones they don´t understand.
-You can unlock bootloader by paying some bucks to DC phoenix.
When you have no fgingerprint sensor options enabled it points that:
- the fingerprint sensor is broken
- the fingerprint sensor is not conected right
Click to expand...
Click to collapse
Who are You to call me a noob??
Ive got the phone from a friend and just asked for help.
Did i say, that there is no Option for fingerprint? NO there is one
StarSix01 said:
Who are You to call me a noob?
Ive got the phone from a friend and just asked for help.
Did i say, that there is no Option for fingerprint? NO there is one
Click to expand...
Click to collapse
Sorry bro, my fault, i thought you are the one who asked before you.
You didnt say anything about your problem just asked if there is a solution and that you cannot unlock bootloader. With this info no one is able to help you. But anyway:
1. method:
-Remove existing fingerprints
-do a factory reset
-add a new fingerprint (when finger not scaned properly try to push a little bit harder on the sensor and rotate the finger)
-After the new fingeprint is scaned it should work well
2. method:
-after you recieve OTA notification (every month) go to settings/system updates/ there are three dots in upper right corner and select "get the whole latest package". This will download the whole firmware and perform a factory reset low level and this should work (if simple factry reset didnt work for you).
if this methods don´t work i will suggest you to go to phone service.
DallasCZ said:
Sorry bro, my fault, i thought you are the one who asked before you.
You didnt say anything about your problem just asked if there is a solution and that you cannot unlock bootloader. With this info no one is able to help you. But anyway:
1. method:
-Remove existing fingerprints
-do a factory reset
-add a new fingerprint (when finger not scaned properly try to push a little bit harder on the sensor and rotate the finger)
-After the new fingeprint is scaned it should work well
2. method:
-after you recieve OTA notification (every month) go to settings/system updates/ there are three dots in upper right corner and select "get the whole latest package". This will download the whole firmware and perform a factory reset low level and this should work (if simple factry reset didnt work for you).
if this methods don´t work i will suggest you to go to phone service.
Click to expand...
Click to collapse
No problem Bro
I managed to download a filmware package with the filmware Finder (somehow it worked) do i have to use the dload method now?
spoolerbloque said:
Hi alll
I had the same problem after replacing my screen.
I used Quick tuneup, and since the fingerprint sensor work correctly.
Click to expand...
Click to collapse
thank you very very much its work for me
Hi, phone (EVA-L09) was previously Vodafone branded and freshly upgraded to nougat.
After that the touchscreen sometimes doesn't respond to user input.
It's like you scroll down and if you want to immediatly scroll up it's not responding.-
Wait 2 minutes and it works again.
It's not bound to a specific region on the screen.
I downgraded to Android 6 via the debranding method and the touchscreen worked again as expected.
I then upraded to Nougat (B183) via OTA update and the touchscreen showed the same weird behaviour.
Also did a factory reset incl. internal storage.
Still no chance.
Anybody an idea, why the touchscreen isn't working in Nougat but works flawlessly in MM?
kwasi76 said:
Hi, phone (EVA-L09) was previously Vodafone branded and freshly upgraded to nougat.
After that the touchscreen sometimes doesn't respond to user input.
It's like you scroll down and if you want to immediatly scroll up it's not responding.-
Wait 2 minutes and it works again.
It's not bound to a specific region on the screen.
I downgraded to Android 6 via the debranding method and the touchscreen worked again as expected.
I then upraded to Nougat (B183) via OTA update and the touchscreen showed the same weird behaviour.
Also did a factory reset incl. internal storage.
Still no chance.
Anybody an idea, why the touchscreen isn't working in Nougat but works flawlessly in MM?
Click to expand...
Click to collapse
Do a HARD RESET
Rafa Mistry said:
Do a HARD RESET
Click to expand...
Click to collapse
I already did that but still no luck
Same problem here. With c432b386 the touchscreen works bad. B182 works perfectly. I don't know how to repair this...
Anybody around here with a high Version. Is it probably fixed in later versions? - or anybody with the same problem?
PiX3LaDo said:
Same problem here. With c432b386 the touchscreen works bad. B182 works perfectly. I don't know how to repair this...
Click to expand...
Click to collapse
Just made an interesting discovery.
I you switch the phone to landscape the touchscreen is working fine.
So it's somehow related to the display mode.
Can you confirm this?
...and the next finding:
I enabled "Show visual touch feedback" which shows a marker wherever a touch is registered on screen.
All touches are registered correctly and shown by the marker there are just times where the OS doesn't react upon these touches.
It's like if the GUI thread gets stalled for some reason and then works again.
Definitly not a HW problem buzt also no idea how this can be fixed
-Go to settings>smart assistance and try disabling enabling gloves mode. (It changes the screen sensitivity)
-Do you have a tempered glass screen protector?
When yes try removing it.
- Try installing a Rom like BlueWei or Moonlight (With BlueWei v3.7 you get Nougat B390)
Same issue
I have the same exact issue i debranded ee uk p9 now im running nougat.
I have to slightly swipe and press the screen to use it properly did you find any fix for that?
Same problem for me. Any EMUI 4.x.x works fine, but any EMUI 5.x has scroll issue. Someone found fix for that?
Video
I guess I am not alone with this issue. I can run ANY version of Marshmallow just fine but as soon as I update it to Nougat (B361 or B389) my touchscreen will not allow me to scroll. I can tap an icon and launch any app but I cannot scroll anywhere on my screen. No fixes???
Same issue here. I had to switch to custom rom to solve this issue. Resurrection remix works good.
Do you have a refurbished or repaired P9?
Rucha said:
Do you have a refurbished or repaired P9?
Click to expand...
Click to collapse
Mine is refurbished.
---------- Post added at 09:59 PM ---------- Previous post was at 09:58 PM ----------
BussanyiG said:
Same issue here. I had to switch to custom rom to solve this issue. Resurrection remix works good.
Click to expand...
Click to collapse
Thanks for the info. I may give this a try.
On mine I did myself the repair of the screen, because it was cracked. But this error with the touchscreen started to appear only when I updated the phone to the EMUI 5.
It looks like all we have not original screens that is not supported in EMUI 5 anymore. Probably they changed driver in new version.
It can be possible. Custom rom is better for me, I just miss the EMUI camera app.
BussanyiG said:
I just miss the EMUI camera app.
Click to expand...
Click to collapse
It's a big deal!
The quality of the picture from the RROS rom is good by I think the black& white camera is not working. Just the RGB one.
Taking touch/display driver from RROS and using it by overriding existing one in original ROM would be good solution.
Hello, my name is Ade(yeah probably you already knew it from my nickname). I came from Indonesia, using SM-N950F csc XID. On dec patch, everything is working and seems stable. But not since january patch update
One thing that bothered me is Iris Scanner is not working. The scanning progress is running but around 80% suddenly got error(see the first screenshot).Once I using my irish before my screen broke and on dec patch its working. But a month pass and now my friend wanted to try iris scanner feature but got error. And start from that I realize that this issue. I tried factory reset and flash odin still error. Another issue is my auto brightness is not working. But face recognition is still working
My question:
1. Is this hardware issue or software?
2. Are face recognition and iris using same sensor?
3. Should I go to service center soon and claim the warranty?
Note: I never rooted my phone
hi... i have the same issue with my Note FE....
Have you tried cleaning the scanner lens?
I have the same issue. This happened after the October security update
Model SM-N950F - Exynos
adrienschmitz said:
I have the same issue. This happened after the October security update
Model SM-N950F - Exynos
Click to expand...
Click to collapse
Try wiping the cache partition in Recovery Mode. If that doesn't work backup your device and perform a hard factory restore.
iceepyon said:
Try wiping the cache partition in Recovery Mode. If that doesn't work backup your device and perform a hard factory restore.
Click to expand...
Click to collapse
Thanks for the answer. I did the hard factory reset and it still did not work. So I contacted Samsung Brazil and they asked me to send the warranty. Maybe it's the motherboard problem.
adrienschmitz said:
Thanks for the answer. I did the hard factory reset and it still did not work. So I contacted Samsung Brazil and they asked me to send the warranty. Maybe it's the motherboard problem.
Click to expand...
Click to collapse
Yes if you already reset and tried flashing with Odin then it's likely a hardware issue. Hope they sort it out for you
My Moto X4 XT1900-2 Fingerprint Sensor Not Working, Even It's Option is Missing From Setting, Anyone Having Same Issue ?????
Ritesh Mhatre said:
My Moto X4 XT1900-2 Fingerprint Sensor Not Working, Even It's Option is Missing From Setting, Anyone Having Same Issue ?????
Click to expand...
Click to collapse
Try factory reset
I do...but doesn't solved
Did you flash any ROM on it ? Maybe you tried to downgrade the device from Oreo ?
Today when I tried to find a solution to not installing OTA, I've flashed 7.1.1 as a downgrade. It failed, but after reboot my fingerprint sensor disappeared, too. Then after I reflashed Android 8 it appeared again.
emcom said:
Did you flash any ROM on it ? Maybe you tried to downgrade the device from Oreo ?
Today when I tried to find a solution to not installing OTA, I've flashed 7.1.1 as a downgrade. It failed, but after reboot my fingerprint sensor disappeared, too. Then after I reflashed Android 8 it appeared again.
Click to expand...
Click to collapse
It doesn't unlocked my bootloader ??????
Coz i doesn't want to void my warranty !!!!!
Ritesh Mhatre said:
It doesn't unlocked my bootloader ??????
Coz i doesn't want to void my warranty !!!!!
Click to expand...
Click to collapse
So, what were you doing with the phone ? Flashing it ? Any information ?
flashing will unlocked my bootloader or not ????
Can't you answer simple question ?
WHAT WERE YOU DOING WITH THE PHONE ?
Set a pin or password security and the option to unlock it with the fingerprint will appear again
MeltingSnowman said:
Set a pin or password security and the option to unlock it with the fingerprint will appear again
Click to expand...
Click to collapse
It doesn't appear
When you did a factory reset did you restore from backup afterwards or set it up as a new phone? If you set it up as a new phone and it still didn't work then I'd say you probably need to contact Motorola and ask about getting it repaired.
trwrt said:
When you did a factory reset did you restore from backup afterwards or set it up as a new phone? If you set it up as a new phone and it still didn't work then I'd say you probably need to contact Motorola and ask about getting it repaired.
Click to expand...
Click to collapse
Ohk..thank you
Bro i have the same problem
Yes i have same issue
Till yesterday fingerprint sensor was working absolutely fine, and then suddenly it stopped working, then after i tried restarting device but didn't solved. Anyone has the solution then please help me
+1, same problem
i do have the same problem, no fingerprint option in security and the senser is not reacting on anything.
had fingerprints registered and working, but after the first october update the problem occurs.
When i flash back to los 15.1 build from 2018-09-26 the fingerprint sensor works again, option to configure reapears and all already registered prints are there.
Karamelmar said:
i do have the same problem, no fingerprint option in security and the senser is not reacting on anything.
had fingerprints registered and working, but after the first october update the problem occurs.
When i flash back to los 15.1 build from 2018-09-26 the fingerprint sensor works again, option to configure reapears and all already registered prints are there.
Click to expand...
Click to collapse
Then you need to remove those fingerprints before flashing back to stock
bcrichster said:
Then you need to remove those fingerprints before flashing back to stock
Click to expand...
Click to collapse
My post was a little unclear, sorry. i am on los 15.1 and do have this issue on any build after 2018-09-26. i already opened up a regression on los jira bug/regression tracker (REGRESSION-2178), but since no one voted for it or seems to have this problem, i though it may be some step i took.
Anyway. in the meantime i tried to clear all fingerprints before flashing but it did not help
(i did not flash back to stock but to los)
I also did a complete factory reset, formatted data/ wiped everything and then did a fresh install of los 15.1 most recent build, but still got the problem.
I bet you still have a fingerprint file somewhere that needs removed..
Sent from my Moto E (4) Plus using Tapatalk
bcrichster said:
I bet you still have a fingerprint file somewhere that needs removed..
Sent from my Moto E (4) Plus using Tapatalk
Click to expand...
Click to collapse
@bcrichster: Thanks for pointing me in the right direction...
i flashed back to los 15.1 (2018-09-26), removed the fingerprintes and pin, flashed to the most recent version of los 15.1 but it did not work.
flashed the build LOS 15.1 (2018-10-30), then the menu was there and the sensor works!
So my question: where are the fingerprint files on the x4 stored... read about fingerprints and searched on the device, but did not find them...
Is there a difference between Slot A/B regarding the fingerprints?
Thanks
I had the same issue when I first flashed RR room. Ended up flashing back to stock then going through the whole custom ROM setup again. Fixed the sensor and all the other little issues I was having (no headphone sound, etc). Not sure what the underlying issue was but for the sensor, left over files makes sense.
After upgrading to MIUI 12 Global OTA yesterday, fingerprint unlock stopped working. When I select fingerprint unlock in settings to switch it on and enter my PIN, phone goes dark and restarts (MIUI splash screen). Any suggestions? Phone is stock and not rooted.
Additional info: from CIT menu I ran the fingerprint sensor test. Result shows: all success. Next test (Fod fingerprint input test) gives following message: Your phone has password can not enroll fingerprint information
Not sure I understand the result of this test. Phone of course has a password (required to set fingerprint unlock).
Sent from my Mi 9T Pro using Tapatalk
You've got the same problem as me after update to miui12. Have you ever replaced the lcd on your phone? Because I did it.
laanrobe said:
After upgrading to MIUI 12 Global OTA yesterday, fingerprint unlock stopped working. When I select fingerprint unlock in settings to switch it on and enter my PIN, phone goes dark and restarts (MIUI splash screen). Any suggestions? Phone is stock and not rooted.
Additional info: from CIT menu I ran the fingerprint sensor test. Result shows: all success. Next test (Fod fingerprint input test) gives following message: Your phone has password can not enroll fingerprint information
Not sure I understand the result of this test. Phone of course has a password (required to set fingerprint unlock).
Sent from my Mi 9T Pro using Tapatalk
Click to expand...
Click to collapse
Happened with me also....Its a software problem only. Format and reinstall the ROM...My issue got resolved after complete fresh install
mannu_in said:
Happened with me also....Its a software problem only. Format and reinstall the ROM...My issue got resolved after complete fresh install
Click to expand...
Click to collapse
how do you reinstall the rom? Do you use updater on xiaomi or twrp something? because I did reinstall via mipcsuit china version but still get this problem.
Yogariku said:
how do you reinstall the rom? Do you use updater on xiaomi or twrp something? because I did reinstall via mipcsuit china version but still get this problem.
Click to expand...
Click to collapse
Using TWRP, did a clean wipe(Format Data/Internal Storage and all). Then install from beginning. I got this issue using Xiaomi EU MIUI 12 Beta ROM. Issue only got resolved when I clean install new ROM
mannu_in said:
Using TWRP, did a clean wipe(Format Data/Internal Storage and all). Then install from beginning. I got this issue using Xiaomi EU MIUI 12 Beta ROM. Issue only got resolved when I clean install new ROM
Click to expand...
Click to collapse
So now you are using miui 12 EU not global rom? I use the global rom, did format and clean install too but still get this problem
Yogariku said:
You've got the same problem as me after update to miui12. Have you ever replaced the lcd on your phone? Because I did it.
Click to expand...
Click to collapse
Yes, I have a replacement screen too... Seems that is related to fingerprint unlock issues.
However, fingerprint unlock was working for me on MIUI 11, even with the new screen.
Sent from my Mi 9T Pro using Tapatalk
mannu_in said:
Happened with me also....Its a software problem only. Format and reinstall the ROM...My issue got resolved after complete fresh install
Click to expand...
Click to collapse
I installed MIUI 12 through OTA global version. I am not rooted and therefore not easy to reinstall. I might try factory reset, although that also involves some extra work...
Sent from my Mi 9T Pro using Tapatalk
laanrobe said:
Yes, I have a replacement screen too... Seems that is related to fingerprint unlock issues.
However, fingerprint unlock was working for me on MIUI 11, even with the new screen.
Sent from my Mi 9T Pro using Tapatalk
Click to expand...
Click to collapse
I suspect it's because replaced LCD, right now I'm using non original LCD. Is your replacement screen original or not?
Yogariku said:
I suspect it's because replaced LCD, right now I'm using non original LCD. Is your replacement screen original or not?
Click to expand...
Click to collapse
Yes, it was an original Xiaomi branded screen.
Sent from my Mi 9T Pro using Tapatalk
Hi, I have the same issue. Screen also was replaced, service installed non original part. I had MIUI 11.0.3 before update with no issues, now MIUI 12.0.1 fingerprint not working.
Yogariku said:
You've got the same problem as me after update to miui12. Have you ever replaced the lcd on your phone? Because I did it.
Click to expand...
Click to collapse
Same I did replace my display yesterday from service center and this happened I'm so fed up no wants to know what's problem even my AOD not working properly ;_;
Ash Luhera said:
Same I did replace my display yesterday from service center and this happened I'm so fed up no wants to know what's problem even my AOD not working properly ;_;
Click to expand...
Click to collapse
Too bad, but my AoD is working and no issue.
See, the cause of fingerprint bug on miui 12 I guess is replaced Lcd. Let's see if anyone fixes this bug
hi guys i have the same issue, please teach me to fix this please i badly need your help
I have the same problem, also changed the screen. I hope some one find a solution for this.. Now i went back to miui11
Eu também estou com esse problema, alguém tem que saber a solução.
I have the same problem. I updated from a fresh MIUI 11.06 (i wanted to remove orangefox cfw to do OTA update) to MIUI 12 via ota update. I didn't register fingerprint in fresh 11.06
OTA went perfectly but when I tried to register fingerprint it crashed and rebooted.
My screen was also replaced a couple of months ago, if the service center uses an original screen? I don't know. I should ask. They provide 2 year warranty on installed screen so maybe they should replace it with REAL one!!
Cowboy_Henk said:
I have the same problem. I updated from a fresh MIUI 11.06 (i wanted to remove orangefox cfw to do OTA update) to MIUI 12 via ota update. I didn't register fingerprint in fresh 11.06
OTA went perfectly but when I tried to register fingerprint it crashed and rebooted.
My screen was also replaced a couple of months ago, if the service center uses an original screen? I don't know. I should ask. They provide 2 year warranty on installed screen so maybe they should replace it with REAL one!!
Click to expand...
Click to collapse
Yah, could be your phone screen not original. Did your phone screen support 5 or 10 multitouch?
and if you already replace your screen on service center and try the fingerprint please update to this thread, I want to know the reason of this bug.
Yogariku said:
Yah, could be your phone screen not original. Did your phone screen support 5 or 10 multitouch?
and if you already replace your screen on service center and try the fingerprint please update to this thread, I want to know the reason of this bug.
Click to expand...
Click to collapse
I asked the repair centre if they installed an original oem screen or not. Still waiting for reply.
10 point touch does work though.
Same problem
I'm having the same issue with my Redmi K20 Pro. My display was also replaced to a not original one and fingerprint was working fine at MIUI 11.
After updating via OTA to MIUI 12, it crashed every time I tried to unlock, restarting the device with an infite loop. After that, I made a factory reset, then configuration reset and reinstalled the OTA package but it still won't work.
Hope we can find a solution to this problem!