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Hello all! I've had this device since September and am very satisfied with it thus far. Finally got root a week ago. But I was just wondering if by chance any here might know what's going on on my phone.
If you look closely at the attached pic, you'll notice a little white sliver of pixels hanging out at the top of every screen, regardless if I'm in stock or custom ROM.
Is this AMOLED problem or touchscreen??? Motorola forums tendered no solutions or answers...
sent from Joker 1.0 on MotoAHD
Looks like you've got some dead/stuck pixels in the display. Nothing you can really do except replace the screen or attempt a warranty replacement.
Thanks for the input. I was afraid of that. I was hoping it was somehow a software glitch, but since rooting and flashing a test ROM, I noticed it's still there.. :banghead:
sent from my **rooted** MotoAHD
Hi guys,
So technically I'm on my third HTC One, the first bulged at the USB port with a scuff, and the second was opened in store and had similar bulging so I refused it.
The third seemed good, and so I took it. I went home, set it all up, checked for bad pixels and it was grand. So i set it up, installed all my stuff, unlocked the bootloader and rooted etc.
So, dial forward a week, and I notice a brighter spot on a white background, right on the edge of the screen, on the left. I'd guess its a few pixels, as it is kinda triangular, and bigger than just one I believe. Using a pixel tester tool, they only show up on green (looks more white) and white (looks brighter), not on black, red or blue. So, I'm guessing its a group of sub-pixels.
It's one of those things - it doesn't bother me that much except I know its there, so I get drawn to it, particularly on white browser screens. I've briefly tried a pixel fixer app but it didn't fix it. So, I need some advice really, I love the phone now that I have (had) one that was perfect, but this has disappointed me. I'd hate to get back into a cycle of more returns for more issues like overhang, camera etc, if they even have any in stock. So, has anyone any advice on a possible fix, as that would be the best solution?
If not, given I've unlocked the bootloader and rooted and stuff, am I likely to encounter some resistance trying to exchange this? I got it from Three, and I intend to call round to them shortly to talk about it, but wanted some advice first.
Thanks for any help,
Matt
If it isn't too annoying I say live with it. You'll get used to it eventually.
If you replace it again there's a good chance you'll get one with a worse problem.
Replaced
In the end, I went with the replacement - sat in the store and checked off a list of the common faults I've seen haha, from aluminium quality to video hissing!
Think I've finally got a great one; it had a different batch number, HT32WW, as compared to HT338W for both the previous two. Very pleased! I can hopefully now relax - bar any more sudden dead pixels!
I'll add that Three were really great about it, very apologetic, I dunno why they have a reputation for poor customer service, maybe their call centres? Anyway, yeah, kudos to them!
Anybody saying live with it is a total idiot. Its like buying a car and saying it has a crack on the window but live with it. If its broken, change it! Its free and you deserve a problem free device for the price.
Yeah, and given that attitude I had Amazon send me three devices in a row, and none of them is free of dead pixels (no gaps etc. nonetheless). If you're going for pure you might have to stay strong to finally receive the one you've been waiting for .
Last night my phone got a text and when I took it out my pocket the screen would not turn on. It was just blank. The buttons next to the home button still light up and the LED light still flashes. Vibrate still works etc. I took the battery out and out it back in... nope the screen is buggered. It has no water damage and it hasn't been dropped etc.
Just thought I would post this in case anyone has any similar problems.
I'm so angry If I'm being honest... my phone store wouldn't even send it away for me... they asked me to phone customer services and pack it and send it away myself. I have exams etc so its something I refused to do. Thankfully another store helped me out but I have never been so angry at a combination of companies. I have already spend £100 up front for the phone. Now I have no phone and apparently there is none in stock so I'll have to wait until they are ready. Not even given a replacement.
tartanarmy1 said:
Last night my phone got a text and when I took it out my pocket the screen would not turn on. It was just blank. The buttons next to the home button still light up and the LED light still flashes. Vibrate still works etc. I took the battery out and out it back in... nope the screen is buggered. It has no water damage and it hasn't been dropped etc.
Just thought I would post this in case anyone has any similar problems.
I'm so angry If I'm being honest... my phone store wouldn't even send it away for me... they asked me to phone customer services and pack it and send it away myself. I have exams etc so its something I refused to do. Thankfully another store helped me out but I have never been so angry at a combination of companies. I have already spend £100 up front for the phone. Now I have no phone and apparently there is none in stock so I'll have to wait until they are ready. Not even given a replacement.
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I had a similar issue with my first S4. It randomly rebooted numerous times and I had it for a little under a day. I took it back the next day and swapped out my white S4 with a black one and all has been well thus far. My buddy also had an issue with his screen as well. He went to put a case on it and the screen flickered and died. He too had to get a replacement. Your situation is a little more drastic but it seems we aren't the only ones with screen issues.
travisw0204 said:
I had a similar issue with my first S4. It randomly rebooted numerous times and I had it for a little under a day. I took it back the next day and swapped out my white S4 with a black one and all has been well thus far. My buddy also had an issue with his screen as well. He went to put a case on it and the screen flickered and died. He too had to get a replacement. Your situation is a little more drastic but it seems we aren't the only ones with screen issues.
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It is ridiculous that the screens are faulty in the first place but if they could just give me a new one like yours I would have been as happy as larry. Did you lose all the apps etc you had downloaded? I bought ice age and everything =/
apparently my phone company only replaces new items within 7 days. If my screen broke tonight instead of last night I would not have been given a replacement and would have got a "re-furbished" one. ARRRHHHH I would have torn the place down if they had said that to me!
I've had got mine 4/29 and have had no issue except for that lag when to much crap is open in the background.
Sent from my SPH-L720 using xda premium
My issue is the red hue with pure black backgrounds
Sent from my SPH-L720 using xda app-developers app
I had my phone for about 2 days and I noticed that the screen would flicker. Since it was my first Amoled I just figured it was something I would have to get used too. Well the flicker started to get worse and even made it difficult to read anything on the phone. So I took it into sprint and told them I wanted a new one, not some returned or beat up phone.
There was a problem with the screen after all and they did give me a new in box phone. Haven't had an issue since. With any new product it just seems you might get lucky.
I received my brand new Note 8 on Saturday and was disappointed to see that I had a small cluster of dead pixels right at the bottom middle of the screen (near the "home" button). After running a "stuck pixel fixer" app for an hour I managed to get this cluster back to one dead pixel that was showing no signs of life.
Given the price of the phone I decided to return it for an exchange, so have sent it back today and will not get a Note 8 back until later in the week.
Has anyone else had any dead pixel issues? I know it bad luck and can happen to anyone at any time, but I would like to see if anyone else has had problems, just out of personal interest.
Lennyuk said:
I received my brand new Note 8 on Saturday and was disappointed to see that I had a small cluster of dead pixels right at the bottom middle of the screen (near the "home" button). After running a "stuck pixel fixer" app for an hour I managed to get this cluster back to one dead pixel that was showing no signs of life.
Given the price of the phone I decided to return it for an exchange, so have sent it back today and will not get a Note 8 back until later in the week.
Has anyone else had any dead pixel issues? I know it bad luck and can happen to anyone at any time, but I would like to see if anyone else has had problems, just out of personal interest.
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pic?
You want to see a picture of a dead pixel? I didn't have another phone to hand to take one (and a screenshot doesn't work, because you know...it's a hardware issue!) Imagine a tiny black dot somewhere on the screen on all colours except black - it really is very small and can easily be mistaken for a spec of dust on your screen until you notice that it never goes away.
Lennyuk said:
You want to see a picture of a dead pixel? I didn't have another phone to hand to take one (and a screenshot doesn't work, because you know...it's a hardware issue!) Imagine a tiny black dot somewhere on the screen on all colours except black - it really is very small and can easily be mistaken for a spec of dust on your screen until you notice that it never goes away.
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Rotten luck especially as you now have to wait even more time for a replacement. Mine, so far, is fine but I bought the Nexus S that was made by Samsung way back and that had a dead pixel problem. I returned it to the outlet the same day and got a new one. Its a pig when this happens.
At least you are intelligent and reasonable enough to realise that a lemon will happen with all such devices. Shame you have to wait though. :crying:
Ryland :highfive:
None here. I would immediately return the phone for an exchange.
i have the same issue on my phone, but it is on the top of my screen
This happened to me. Received my phone on the 7th, placed another order on the 8th, which I received today, and returned the defective one.
Just return it, be done with it.
It starts to show up after three days
Gray appears green
i opened my new edge today after purchasing yesterday,and it had green screen issue too .. called moto and was told they had numerous calls about it..this sucks cause this seemed like a decent phone especially for $200 off
MixEvo said:
i opened my new edge today after purchasing yesterday,and it had green screen issue too .. called moto and was told they had numerous calls about it..this sucks cause this seemed like a decent phone especially for $200 off
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Same here, but the green faded back out.
zoomer296 said:
Same here, but the green faded back out.
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Mine was mainly on the sides left side was real bad. Well I returned it,so sorry Motorola nice hardware that suffers with that 1st year bugs
MixEvo said:
Mine was mainly on the sides left side was real bad. Well I returned it,so sorry Motorola nice hardware that suffers with that 1st year bugs
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Right side for me. Still, just because it's faded doesn't mean it's over. I wanted to unlock the bootloader, but I can't go voiding the warrantee when I may end up needing it.
I'll probably return it and wait for the US release of the G 5G equivalent.
If all it needed was a break-in, that should've been done at the factory.
zoomer296 said:
Right side for me. Still, just because it's faded doesn't mean it's over. I wanted to unlock the bootloader, but I can't go voiding the warrantee when I may end up needing it.
I'll probably return it and wait for the US release of the G 5G equivalent.
If all it needed was a break-in, that should've been done at the factory.
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I am in the same situation. I see the green tint, but it isn't as bad as when I first turned it on.
I posted a new thread over in the Q&A with a poll about it. The moto support forums are starting to buzz with folks complaining, and the best buy reviews are starting to roll in with photos. Moto may have a slightly big problem on their hand.
Mine did the same after just 1 week, i send it to the service and they said they ordered the hardware for replacement, couldnt return the phone and get my money back
UK model (single sim) MOTP-EDGBLK - same issue.
Only apparent when the brightness is below 50%.
I received #4 replacement
This time I noticed some changes in hardware
The screen looks OK for 18 days
Nothing funny so far
I returned mine back to Amazon and bought another - after 3 days, same issue.
Gave up, got a refund and bought a Pixel 5.
Such a shame, I really liked the Moto Edge design, size and battery life. Unfortunately it seems that Motorola can't make phones, had a screen related issue on my Moto X Force a few years back too, seems like Motorola have not improved at all.
khan1989 said:
I returned mine back to Amazon and bought another - after 3 days, same issue.
Gave up, got a refund and bought a Pixel 5.
Such a shame, I really liked the Moto Edge design, size and battery life. Unfortunately it seems that Motorola can't make phones, had a screen related issue on my Moto X Force a few years back too, seems like Motorola have not improved at all.
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I assume it's difficult to have good yields due to the waterfall design. There could be a relatively high failure for this type of design.
It's funny how my 2nd Edge is exhibiting the same green tint. I was so sure I could put this behind me.
Ace42 said:
I assume it's difficult to have good yields due to the waterfall design. There could be a relatively high failure for this type of design.
It's funny how my 2nd Edge is exhibiting the same green tint. I was so sure I could put this behind me.
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The waterfall design isn't new though. Other OEMs have made similar style displays (Samsung, OPPO etc) and none then have such a high failure rate like this.
khan1989 said:
The waterfall design isn't new though. Other OEMs have made similar style displays (Samsung, OPPO etc) and none then have such a high failure rate like this.
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Whatever the source is, Moto is clearly struggling to obtain good panels. Reviews say the screen is great but they fail so easily. It's beyond strange.
Day 23 of #4 replacement unit
It's still too early to say trouble free, but compare it with the one on first post
I changed the theme to white in all apps, it's weird because the only color that appears green is grey
For_itembine said:
I changed the theme to white in all apps, it's weird because the only color that appears green is grey
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Green tint seems to come before purple streaks and double images, no? Look at reviews on best buy, green tint is the least of your worries.
Also you could use swift installer to make certain apps black. I only noticed the green tint cause I happened to have another phone next to the edge.
3 days in from bestbuy retail stock, box has a 20 october 2020 date on it. No screen issues. Of course, when I have the light theme enabled there are often situations where I can see a slight greenish/grey hue to the edge as it begins to curve. That's just optics and not at all as some of the pics I have seen. Sweet ride so far.
As of December 8th, no more purple blotches, which has shadows of the notification bar, and cutout. Hasn't happened in about 2 weeks. I did notice, with the latest build(October), that the battery drains a touch faster. Still don't know if it's curing of screen materials, or update.
Screen is still perfect after full 8 weeks