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This is my second SGS with this problem and I am trying to determine if it is common or if I am just monumentally unlucky.
During normal use the bottom soft keys (menu and back) will become non-functional. One will stay lit and one will go out, but both will cease to work. Everything else on the phone is still responsive, sometimes the keys 'revive' themselves after a short period of time, other times I need to lock the phone to get them back.
I got this phone (a replacement) on the 6th, and this started on the 12th and has been happening more and more often ever since. Has anyone else seen this or have an idea what it may be? Or is this phone is destined to be my 2nd DOA in a month?
Here is a video showing the problem: '
you tube.com/watch?v=1s-wqWsHaIs
That is definitely not normal behaviour.
Exact same problem here; it seems to happen when I'm using the phone quite a bit but when I leave the phone alone for awhile, problem seems to go away then return because I'm using it too much.
// galaxy s
hol17 said:
Exact same problem here; it seems to happen when I'm using the phone quite a bit but when I leave the phone alone for awhile, problem seems to go away then return because I'm using it too much.
// galaxy s
Click to expand...
Click to collapse
FYI: Samsung support told me to return my phone.
It is almost like one of the soft keys gets stuck 'down', because it is the same behavior if you just hold down one of the keys. Mine seems to happen more when bluetooth is on and it comes and goes in spurts; good for an hour, bad for an hour, etc.
ETA: I am sure now that the soft keys are getting 'stuck down'. I have seen it 3 times now where I would press the left soft key and the light on the key will remain out, then after a second or so the quick search screen comes up and the left soft key light is still out.
any solution to this problem? i seem to have a slightly different issue
this just happened to me recently everything was working fine until this morning when i tried to press the menu and back buttons it wouldnt work, although the buttons light up and is registering my actions when i press them the light turns off and let go is lit up again.
could this be a software issue or something conflicting with my lednotification mod?
please reply ^_^
I've got the exact same issue with my soft keys getting stuck too. Just started a couple days ago, phone's less than a month old. I was also told to take my phone in for repairs.
Oh one tech support guy told me that Froyo might fix it... I'm kinda hoping for that, seeing as how this issue isn't exactly 100% reproducible for the warranty service department
I have the same problem its almost like the soft key is being held down, anyone find a fix for this?
Add me to the list
Add another one to the list. I too am experiencing this problem and I'm unfortunately screwed because of it. I attempted to return the phone, however the store in question refused to accept it because they tested it and found it had been unlocked. Two week old phone on stock FW bought outright ($600) and they won't replace it.
Unbelievable!
robcarey said:
Add another one to the list. I too am experiencing this problem and I'm unfortunately screwed because of it. I attempted to return the phone, however the store in question refused to accept it because they tested it and found it had been unlocked. Two week old phone on stock FW bought outright ($600) and they won't replace it.
Unbelievable!
Click to expand...
Click to collapse
Lock it back and go again.
I know this post it's a bit old, but i was harvesting the web looking for an answer to my problem that seems to be the same posted here.
I have a i9000T with eclair 2.1 and soft keys get stuck now and then. I couldn't find a way to reproduce this behaviour.
Recently (yesterday) i flashed a new 2.3.3 firmware hoping this curse to end. The problem seems to persist, but in some situations that i asume for a bad flashing (i didn't repartition neither wipe the phone before flash).
Anyway, can anybody tellme if this is a software or hardware issue? I'll have to return my phone or this is going to be 'fixed' with a nice flash?
Thanks.
cknu said:
I'll have to return my phone or this is going to be 'fixed' with a nice flash?
Thanks.
Click to expand...
Click to collapse
Only one way to find out mate.
You need to flash a 2.1 rom that consists of 3 files. 512 pit and re-partition.
Should get you back on track again.
I did flash it again with the 2.3.3 JVH, a few moments ago. Also did a repartition and wipe data and cache. It seems nice, but in a few minutes the same happend. Now, when i press the menu button it takes a nice screenshot of the phone. xD
I need to flash to a 2.1 version? Why is this? I thought flashing with any rom will work.
Thanks.
Solution to this problem!
Hey all - I found a solution to this problem - I can confirm this has fixed the problem on TWO phones for me - read the whole thread as this fix doesn't like custom firmwares, but works fine with all the regular FWs I've downloaded.
Works perfect - and simple fix!
http://forum.xda-developers.com/showthread.php?t=869492
^^^
Do not do this unless you have a i9000m. You will break your buttons.
electrotune1200 said:
^^^
Do not do this unless you have a i9000m. You will break your buttons.
Click to expand...
Click to collapse
Too bad i didn't see this before
I have I9000T used this 2663 method and now my soft buttons doesn't work anymore...
Didn't find a clear solution in the forums so i want to ask, like i said my phone is a I9000T with official 2.2.1 (UBPJA) rooted using SuperOneClick and unlocked editing the nv_data.bin file.
I was thinking on doing a hard reset to get back to the factory defaults but i see many ways of doing it that it gets confusing... i see peolple doing it through the privacy menu but i think that only erase data and doesn't restore anything OS wise, also see other people doing it using volume + home + power and selecting later clear storage, i think this is the same that the option in the privacy menu, and finally i see some people typing this code *2767*3855# what is the proper way to get back to the original OS in my case?
Thanks in advance...
At a certain point on my screen, the phone thinks I am touching it.
I dont know how else to explain it but a 'phantom touch'.
Its repetitive and very annoying.
It seemed to start after I flashed some custom ROMS.
I flashed back to stock (2.3.5) in the hopes of it being fixed but it seemed to follow me.
Has anyone had this issue/knows how to fix it?
Thanks
It was completely fine before flashing the custom roms? try re-flashing stock rom, don't root, do factory data wipe from the settings. If its still following you, it might be a hardware issue. and if that's the case, you might need to send it in. It should be covered from the 1 year samsung warranty. make sure you don't have the triangle
dr. xp55 said:
It was completely fine before flashing the custom roms? try re-flashing stock rom, don't root, do factory data wipe from the settings. If its still following you, it might be a hardware issue. and if that's the case, you might need to send it in. It should be covered from the 1 year samsung warranty. make sure you don't have the triangle
Click to expand...
Click to collapse
It seems to have just gone away on its own. Cheers for the help anyway, would have done this if I still had the problem.
It seems to come back when I flash a ROM.
I flashed the German ICS official ROM (which is great btw), and it seems to have come back.
Hopefully, someone can provide me with a solution, perhaps its a corrupt system file?
Still, it goes away when the phone is charging.
Any ideas at all?
I'm not sure if this is helpful, but I faced the same issue when I flashed ParanoidAndroid yesterday. In Settings>Device settings, there is an option of "screen sensitivity". I set that to 10 (the minimum, ie, the most sensitive). It was then that these phantom touches started. I set it to 100(max, least sensitive) and I couldn't get the touchscreen to register any touches at all. The Spen worked in both cases, so I just used that to reset it.
Anyhow, I believe that this menu is accessible via a key code on stock roms. I'm not sure of it, but it should be. Look around in the tips and tricks thread, all secret codes for the Note are listed over there. Then just change sensitivity to 20.
Hi, I think this seems to be the trick.
I was unable to find the code to access the settings menu you described.
However, I installed TouchScreenTune, and that seems to be working for the moment.
Will post my results in a few hours or so.
Thanks
bloodyhippo said:
In Settings>Device settings, there is an option of "screen sensitivity". I set that to 10 (the minimum, ie, the most sensitive)....
Anyhow, I believe that this menu is accessible via a key code on stock roms. I'm not sure of it, but it should be. Look around in the tips and tricks thread, all secret codes for the Note are listed over there. Then just change sensitivity to 20.
Click to expand...
Click to collapse
Also, If you are able to remember/get the code that would be great.
I found a list of the codes but none look like they'll be what you mentioned.
Thanks again
novastorm17 said:
Also, If you are able to remember/get the code that would be great.
I found a list of the codes but none look like they'll be what you mentioned.
Thanks again
Click to expand...
Click to collapse
You're right, I couldn't find one that'd help either. Hmm.
Do you still have the problem?
It hasn't gone away, but I think the frequency at which it occurs has reduced
Any other ideas/any other way to do your previous method?
Cheers
Okay so here is all the information I have.
No matter which ROM I flash, the issue of the random touching continues.
Ive tried without root, and tried a complete reinstall (by formatting all data and storage)
I found a CWM restore I made 6 months ago (long before the issue started). That didnt work either.
Things that DO work:
TouchScreenTune seems to greatly reduce the frequency at which at occurs by decreasing the sensitivity of the screen, however, it makes it harder to use the phone.
Plugging in USB stops it completely, but when its removed, the issue comes back.
I thought since it is following me through different ROMs it is a hardware issue.
Does ANYONE know a fix/heard of this before?
At the moment Ive resorted to using my old IDEOS (oh god) and have begun working towards a warranty rectification.
Thanks anyone who can help
Update from Samsung:
Issue due to motherboard/touchscreen
Cheers for your help
Hi,
I am currently experiencing a problem with my finger scanner. It does not show up under settings.
Everything was going going perfectly a couple of days ago, but one morning, it was bugging si I decided to restart my phone. Since then, it disappeared from the settings menu.
Does someone else have the same issue?
Is there a way to say if it is due to a software or hardware issue?
Any thoughts?
Thanks for your help!
MajaronM said:
Hi,
I am currently experiencing a problem with my finger scanner. It does not show up under settings.
Everything was going going perfectly a couple of days ago, but one morning, it was bugging si I decided to restart my phone. Since then, it disappeared from the settings menu.
Does someone else have the same issue?
Is there a way to say if it is due to a software or hardware issue?
Any thoughts?
Thanks for your help!
Click to expand...
Click to collapse
Factory reset
madoxx77 said:
Factory reset
Click to expand...
Click to collapse
Thanks for the advice, but I already tried it, two times just to make sure... Nothing changed.
The weirdest thing is that restarting the phone gave me access to the fingerprint scanner once, but disappeared 2 days later... Since then, have not been able to get access to it. This is why I don't know if it is hardware or software related.
MajaronM said:
Thanks for the advice, but I already tried it, two times just to make sure... Nothing changed.
The weirdest thing is that restarting the phone gave me access to the fingerprint scanner once, but disappeared 2 days later... Since then, have not been able to get access to it. This is why I don't know if it is hardware or software related.
Click to expand...
Click to collapse
You should also try to downgrade to older software using FF, if that doesnt work than its hardware problem. EDIT: Try wipe cache using stock recovery first
madoxx77 said:
You should also try to downgrade to older software using FF, if that doesnt work than its hardware problem.
Click to expand...
Click to collapse
Good... I'll try that. Thanks again!
MajaronM said:
Good... I'll try that. Thanks again!
Click to expand...
Click to collapse
By the way, I'm currently receiving a new software update (VTR-L29C432 190, which I already have). Sounds weird to me, but, I'll see after... It might help
Hi
I had the same issue at the same date
Did you solve it?
leogehts said:
Hi
I had the same issue at the same date
Did you solve it?
Click to expand...
Click to collapse
Unfortunately, no... I am now on B360, but still no finger sensor in setting menu.
I'll let you know if I find something!.
OK thank you. If I find something I'll let you know too.
The new software update b369 seems to have solved my problem...
hello guys
I have an issue on my S10 and thats just rebooting randomly, even sometimes when im not using it and its standby on the desk.
i search about it and saw someone elese have same problem, so i want to know what is the problem and how to fix it.
i found someone who fixed it with some solution at this topic but that is not my phone model :crying:
i just change my android version to 10 and its not fixed..
i tried home csc and csc files and even tried pit files too..
please hellllp
thanks
Did you try a data factory reset? It might be a hardware issue, I would take it to a local repair shop or contact Samsung on it.
StoneyJSG said:
Did you try a data factory reset? It might be a hardware issue, I would take it to a local repair shop or contact Samsung on it.
Click to expand...
Click to collapse
yes i did and not worked..
Justphemy said:
yes i did and not worked..
Click to expand...
Click to collapse
get the factory firmware from sammobile.com and flash it in Odin. be sure to factory reset from within the settings first or the FRP might crop up. This is the nuclear bomb method that 99% of the time fixes any glitches caused by software. You might have a hardware issue, but this will help rule that out
Youdoofus said:
get the factory firmware from sammobile.com and flash it in Odin. be sure to factory reset from within the settings first or the FRP might crop up. This is the nuclear bomb method that 99% of the time fixes any glitches caused by software. You might have a hardware issue, but this will help rule that out
Click to expand...
Click to collapse
Thanks man i will try it soon, so is it different from that what I did? I tried update to android 10 with odin, with 4 files
Justphemy said:
hello guys
I have an issue on my S10 and thats just rebooting randomly, even sometimes when im not using it and its standby on the desk.
i search about it and saw someone elese have same problem, so i want to know what is the problem and how to fix it.
i found someone who fixed it with some solution at this topic but that is not my phone model :crying:
i just change my android version to 10 and its not fixed..
i tried home csc and csc files and even tried pit files too..
please hellllp
thanks
Click to expand...
Click to collapse
I had this issue with rooted Android 9, too. But it it very strange you get this problem on Android 10 because the kernel panic problem is fixed there. When you are not rooted, you should not have this problem anyway. Try restore your software in Odin like the other users already suggested.
ThomaSEK said:
I had this issue with rooted Android 9, too. But it it very strange you get this problem on Android 10 because the kernel panic problem is fixed there. When you are not rooted, you should not have this problem anyway. Try restore your software in Odin like the other users already suggested.
Click to expand...
Click to collapse
i just checked my phone for update with Smart Switch app on pc, and that show me an update with a pda and csc codes to update.. i just do it, is it ok right now?
It should be okay, yes.
Justphemy said:
i just checked my phone for update with Smart Switch app on pc, and that show me an update with a pda and csc codes to update.. i just do it, is it ok right now?
Click to expand...
Click to collapse
Please let me know if this has worked for you. I'm having a similar problem that only started when i updated to android 10.
I have a totally stock, Verizon S10. Never had a problem with it on 9. After updating i started noticing after about 8-12 hours phone starts getting very sluggish, gets hot, has trouble even doing processor intensive things like opening camera and taking a picture without it crashing back to the OneUI launcher. Launcher would show up blank and take 5-10 seconds to restore my icons and widgets. Lock Screen lags really bad and face rec hardly works if at all. Phone gets really hot and if i look at the CPUs (Antutu BM) they are usually all maxed out.
A reboot fixes everything and then it will be fine again for another 8-12 hours and then, like clockwork, it starts up again. I've done a factory reset with data restore. Didnt fix it. Did another one without data restore and it is still happening. Would an Odin flash be different than a factory reset from the settings menu?
razen_kain said:
Please let me know if this has worked for you. I'm having a similar problem that only started when i updated to android 10.
I have a totally stock, Verizon S10. Never had a problem with it on 9. After updating i started noticing after about 8-12 hours phone starts getting very sluggish, gets hot, has trouble even doing processor intensive things like opening camera and taking a picture without it crashing back to the OneUI launcher. Launcher would show up blank and take 5-10 seconds to restore my icons and widgets. Lock Screen lags really bad and face rec hardly works if at all. Phone gets really hot and if i look at the CPUs (Antutu BM) they are usually all maxed out.
A reboot fixes everything and then it will be fine again for another 8-12 hours and then, like clockwork, it starts up again. I've done a factory reset with data restore. Didnt fix it. Did another one without data restore and it is still happening. Would an Odin flash be different than a factory reset from the settings menu?
Click to expand...
Click to collapse
no thats not worked..
i have similar problem sometimes
Perhaps reflash the same firmware with home csc
Justphemy said:
no thats not worked..
i have similar problem sometimes
Click to expand...
Click to collapse
I think I may be onto something. Do you have any battery monitoring apps? I had Accubattery, better battery stats, and gsam battery monitor installed. Gsam and BBS had battery_stats permissions granted via adb. I was beginning to wonder if they were causing some kind of memory drain so I wiped their data and uninstalled them. Immediately after that I rebooted and after 46 hours of uptime there was absolutely no problem. Phone flies and runs cool as ice.
I'm currently installing them one at a time and waiting 48 hours after each install to see if and when the problem comes back.
---------- Post added at 12:16 PM ---------- Previous post was at 12:06 PM ----------
And I'd just like to add that when my phone starts acting up it gets worse and worse to the point it won't even unlock and go to the home screen. Then it will actually reboot itself. I assume it panicked because it just doesn't have enough ram to complete any tasks.
so maybe its about the battery for you? btw my problem still alive
Guys, I got the same problem, did you guys find a way to fix it? Just realised today that even the system data, i.e fingerprints have been corrupted, what exactly is happening and how to fix this, it has been driving me crazy for the past couple of months.
Hello everyone, I got the update 2-3 days ago and among the improvements I realised that the always-on display does no longer turn on. I tried changing the resolution, turning the feature on and off, restarting the phone, nothing..
Anyone else with the same issue or with ideas how to fix it?
Thanks and Merry Christmas!
do you try rest your phone
Have u done factory reset after update? It is advised to do so after major updates.
leroilion02 said:
do you try rest your phone
Click to expand...
Click to collapse
Not sure if you meant to type rest or reset, but I did try resting it, however I haven't reset it. I think I'll go ahead and do that
maxellxl said:
Have u done factory reset after update? It is advised to do so after major updates.
Click to expand...
Click to collapse
No, I think I'll go ahead and do it. I just wish that the built in back up feature was able to include the pictures/videos and the music, not only contacts, settings and apps.
Do you know a way to that on the phone itself? Because I don't have a pc available to me right now
RadAustin said:
No, I think I'll go ahead and do it. I just wish that the built in back up feature was able to include the pictures/videos and the music, not only contacts, settings and apps.
Do you know a way to that on the phone itself? Because I don't have a pc available to me right now
Click to expand...
Click to collapse
Google drive upload? MS One Drive. They have an option to automatically bakcup any image/video from your phone. Btw. I suggest setting up applications from scratch - not using any backups.
I am having the same issue. It was working after the update but in my case, it stopped working after I factory reset the device. I hope they issue an update soon to solve this.
Today I received the update, I wiped the phone and the Aod stopped to work
I got my update this morning and was gutted that it broke the AOD, however, I found this fix in another thread, worked for me.
Hi, to solve the problem with the always on display you need to install this fix:
https://drive.google.com/file/d/1iDluKHpyeMUQjtK3ONS9lNrDy2bnynPs/view
and then restart the smartphone.
it worked on my find x3 lite (IT).
I hope I was helpful
I shouldn't need to remind anyone that installing the above is a MAJOR security risk.
I would also be very careful about it.
Worked absolutely perfect for me!
Me too, I uninstalled straight after, still fixed.
All fine here
If you have this issue then factory reset the phone but do not restore it via Google backup on setup.
If you restore through Google you will lose AOD.
Guest69 said:
I got my update this morning and was gutted that it broke the AOD, however, I found this fix in another thread, worked for me.
Hi, to solve the problem with the always on display you need to install this fix:
https://drive.google.com/file/d/1iDluKHpyeMUQjtK3ONS9lNrDy2bnynPs/view
and then restart the smartphone.
it worked on my find x3 lite (IT).
I hope I was helpful
Click to expand...
Click to collapse
Can I have more details about this APK (source of the APK, permissions, actions, etc.)?
There's a lot of Realme GT family users with the same problem with AOD, and should be useful if can solve the problem without the factory reset
Thank you
alberto_y said:
Can I have more details about this APK (source of the APK, permissions, actions, etc.)?
There's a lot of Realme GT family users with the same problem with AOD, and should be useful if can solve the problem without the factory reset
Thank you
Click to expand...
Click to collapse
Sorry, I don't have any details, other than what was in the link I'm afraid. I'm normally super paranoid with this sort of thing. I suppose I trusted it because it was on this site
Sorry, I've only just realised I didn't give the link to the original thread, hang on . . .
Guest69 said:
Sorry, I don't have any details, other than what was in the link I'm afraid. I'm normally super paranoid with this sort of thing. I suppose I trusted it because it was on this site
Sorry, I've only just realised I didn't give the link to the original thread, hang on . . .
Click to expand...
Click to collapse
Thank you for the kind reply.
Please in which thread/post you found this link? Posted from which XDA user?
I'm sure that you want to help, but I think it will better to be a little paranoid, to avoid security Issues
I scanned it on Virustotal, and it show in the certificate "Android Team" from "Oplus.com", and [email protected], but after a short search I didn't found a website or a confirmation about that's OnePlus.
Then it requires android.permission.CREATE_USERS (maybe to fix some rights problem that origin the problem), and another thing oplus.permission.OPLUS_COMPONENT_SAFE.
Thank you
Hi
On my Oppo Find X5 is it still not working with the fix. Is there any other way to have it? (the corner ring light not working)