I have the LG V20 through sprint. Over Wi-Fi only I can't send MMS while on the phone. We have tried everything to fix the issue including sitting at Sprint for 5 hours..? Has anyone else had this issue. No restrictions on the APN. Hardware reset, software reset, reflash, diagnostics ran...next step is making an insurance claim. I need help please.
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Hi
Can anyone shed some light. My SGN suddenly lost the ability to make phone calls ('Mobile Network Not Available' message), cannot connect to wireless network and cannot connect to mobile data. I rooted it about a week ago and it has been fine up until now.
I tried unrooting, re-rooting, re-flashing current firmware (LA6) and reflashing just the radio (LA4). All processes were successful but didn't fix the issue. I tried a different SIM, but no dice!
Is there anything else I should try? Does it look like I have a hardware problem?
Thanks.
Further info - switching to GSM Only has restored mobile internet and wireless network connection (?????? WTF???) BUT cannot make a phone call.
Help please.
Sort of the same problem over here, only Emergency CALLS. Sim slot looks defective. Tried everything. Thickened the SIM, Flashed stock and rooted roms with Odin and Mobile Odin. Several factory resets and wipes. Sim is ok, using it in another phone now. Other sim also doesn't work.
I sort off solved my own problem while leaving myself with a worse one!
Pushing my panic to one side, I discovered that I had wireless and bluetooth but no phone, text or mobile internet.
I checked online to discover it had been blocked!
Phone was a private sale so back to first owner to get network details and see if he has done anything silly - like report it lost or stolen!
Arghhhhhh!
Probably wanted to use his insurance and claimed it stolen. You're screwed I'd think
Sent from my superior GT-N7000 using Tapatalk
I think in this instance PayPal is my friend!
Seller also didin't strike me as problematic as criminals don't normally provide fully verifiable contact details. If it was malicious I'll have revenge!
Hey guys I'm sorry to dig this issue up... But it's driving me and my GF nuts!
I've read all over the internet that people are having trouble sending, viewing, and loading text messages. This was for stock software un rooted. She has the same problem
I'm posting for my GF who is far away with a stock unrooted att vivid.... I am limited on what i can do since i don't have the phone on hand.
I don't want to make this any trouble, i'm just reporting that wiping cache for the app(can't clear data on a system app apparently) didn't help, a factory reset didn't fix it either, I'm having her check her apn settings(i know it's for data, i just want to check everything). Hers is ATT PTA. since i don't have the original APN idk what is correct.
I've tried just about everything i know to do...
I don't think she really wants to return her phone. I've read people tried new sim cards with no luck.
I'm out of ideas...
Edit: I'm a samsung galaxy S captivate and galaxy S3 guy, i've never dealt with an HTC
baconatorXVI said:
Hey guys I'm sorry to dig this issue up... But it's driving me and my GF nuts!
I've read all over the internet that people are having trouble sending, viewing, and loading text messages. This was for stock software un rooted. She has the same problem
I'm posting for my GF who is far away with a stock unrooted att vivid.... I am limited on what i can do since i don't have the phone on hand.
I don't want to make this any trouble, i'm just reporting that wiping cache for the app(can't clear data on a system app apparently) didn't help, a factory reset didn't fix it either, I'm having her check her apn settings(i know it's for data, i just want to check everything). Hers is ATT PTA. since i don't have the original APN idk what is correct.
I've tried just about everything i know to do...
I don't think she really wants to return her phone. I've read people tried new sim cards with no luck.
I'm out of ideas...
Edit: I'm a samsung galaxy S captivate and galaxy S3 guy, i've never dealt with an HTC
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I think the issue you might be having with the text comes from the fact that the settings from cell provider might not be in there. I experience this and that's because there's a cell number used to identify your phone on your providers network, you might even be able to get text but never be able to send,
If you can take your phone in and let the guys enter this info, or if you can call and let them give you the number.
I hope this helps
G
I finally decided to upgrade from my Nexus 4 to a Z1, and I moved my Three UK contract SIM into the new Z1, it installed the internet & MMS settings and it was fine. But all of a sudden completely random the speeds will drop, the ping will go into the 800s and I can't really load anything on my device.
I'm really not sure what the issue is, whether it's a problem with the drivers, a problem with the actual antenna or if it's just an issue with the software.
I've just tried a factory reset and I'm still getting the same issues, it will be fine most of the time and then just deteriorate until I just can't load anything. The only thing that seems to fix this is a reboot or turning off mobile data and turning it back on again. Obviously this isn't acceptable when I've just paid this amount of money for the phone.
Does anyone have any ideas? I don't want to flash another ROM in case I do actually send it back because won't it void the warranty? If not, how do I go back to stock if I have flashed another ROM?
When putting the SIM back in my Nexus 4, there's no issues at all as there wasn't when I used it before.
I'm really lost, I love this phone but it seems I may have to send it back... Help appreciated!
Contact Call Center of your Provider an tell them to give you the right settings for internet and mms, the settings installed automatically on Z1 not always work. They will send you an sms with the installation. I had similar problem solved with the sms.
Somehow during my last ROM update, I lost Mobile data capability. If I am connected to WIFI I can receive and send data. However if I am not near an AP for WIFI, date is not available. Before everyone bombards me with a lot of suggestions, here is what I have already done to try and resolve the problem:
I have verified that my APN is still set up correctly.
I have verified that Cellular Data is enabled and there is no data limit set.
I have verified that my IMEI has not changed for some weird reason and is still valid.
I have called my provider and verified everything is set up properly and they have not blocked me for any reason.
I rolled back to my previous setup using my nandroid backup from TWRP.
My thinking is that something has failed with the hardware but I don't know what it could be that wouldn't affect the phone, SMS or MMS because they all work well. The last thing I did before I noticed the problem was install the latest version of Ressurrection Remix and abyss-caf-tatan-20160820 kernel. But I can't say with certainty that the issue wasn't already there since I was at home and connected to WIFI for several days without leaving.
I wiped everything, did a data format and a full clean install, no help.
Any suggestions?
UPDATE: Well, as I suspected, there is no cure for my problem. It is apparently a hardware failure. On the upside, I still have two months left in my extended warranty coverage through Assurant, so they have refunded me my purchase price less the $25.00 deductible. One of those rare occasions where an extended warranty paid off.
So the refund will cover the bulk of what I just spent on the Moto G - Gen 4 phone.
This has been a frustrating issue. My wife and I both have Nexus 6 phones. She has the 32gb & I have the 64gb version. Hers recently started not receiving MMS messages. Anything with a large picture would simply never show up. Anything with a very small graphic or group text would show up as "Non-text content". Here are the steps we've taken to solve this:
1. TMO started by insisting it was an APN issue. So she edited her APN. Didn't help.
2. We then swapped SIMs. Hmmmm. My phone then behaved like hers while hers could then send/receive MMS.
3. TMO said ok maybe it's the SIM. They sent us a new one. SAME result. Her phone wouldn't receive MMS.
4. Out of frustration, I factory reset her phone and reset the APN info. Didn't help. (Cleaned up her phone of some trash programs though. :laugh
5. TMO engineering says they still can't find anything on their end. Elevate to tech supervisor. She tells us to go a TMO store (right near us) to try a THIRD SIM. OK, we do. SAME RESULT. We tried swapping SIMs around again and the same thing happens. My SIM in her phone, everything works. Her SIM in mine, I can't receive MMS.
6. TMO store guy suggests MAYBE (but unlikely) that there is something her account has that's stored on the SIM when its activated that causes the phone to freak. Also says it's above his pay grade .
So now we are again waiting on TMO to poke around further on their end. My question for all you smart types here is:
Has anyone ever heard of this issue? Is there anything you know of that could be causing it? I think it's a bad provisioning somewhere in the dark recesses of TMO. The ONLY change we made to our plans (which seems just coincidental) is that we moved from the 2 lines Unlimited for $100 plan to the over-55 Unlimited plan. We did this maybe 3 weeks ago. But the features are all the same on both plans.
We are both on the same Android 7.0 final OTA firmware updates from Google. NBD92G
Would there be ANY chance that a sideload firmware update would make any difference? We're getting desperate here. Any & all suggestions welcome.
I wonder if her SIM is configured for wifi calling. There has been a conflict between wifi calling and mms for awhile. I've seen it reported several times where this T-Mobile forum post helps in that case
Don't use old firmware... I had issues on certain custom ROMs and old firmware where MMS wouldn't work over WiFi. Never as bad as you were getting.
If you wanna stay stock, sideload the latest OTA to go to NGI55D. Anything older than that is vulnerable to Blueborne exploit, which is a HUGE security concern IMO. I can confirm MMS is working correctly (even with WiFi enabled) on bone stock NGI55D as well as custom ROM Dirty Unicorns v11.7.1 which includes September security patch.
ktmom said:
I wonder if her SIM is configured for wifi calling. There has been a conflict between wifi calling and mms for awhile. I've seen it reported several times where this T-Mobile forum post helps in that case
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I've had this issue on most LOS roms. i ended up making a custom APN i flash when i try a rom built on LOS.
Yeah, it sure sounds like a problem with account partitioning, or something else with the account that gets associated with the SIM on initial use. What if you try the problem SIM in a phone that is not a Nexus 6? I wonder if you could get a new sim and set it up in a different phone, then transfer it to the problem phone?
OK all, finally got a TMO engineer who agreed with my assessment -- that it was a hidden provisioning problem. She nuked my wife's line and recreated it from scratch. Everything works great now. Frustrating that we had to go through about 15 phone calls and over 3 hours of phone time to get it resolved.
RealSkier said:
OK all, finally got a TMO engineer who agreed with my assessment -- that it was a hidden provisioning problem. She nuked my wife's line and recreated it from scratch. Everything works great now. Frustrating that we had to go through about 15 phone calls and over 3 hours of phone time to get it resolved.
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Glad they figured this out.