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Hi guys, got a camera issue that I could use your advice on.
My rear camera freezes every second or so and then jumps and then freezes again, this as you would imagine makes taking photos near impossible. It will still take photos of reasonable quality but Its taking me around 20 seconds of messing around to get one photo. I've tried a third part app and the issue is still there, exactly the same. The issue is still there when recording video, but to a lesser extent ie it records fine but i get a jump or an artifact line every 3 seconds or so.
The front camera works perfectly and I'm on stock 4.1.2 Retail GB
So; has anyone had any similar experiences or know of a solution?
Thanks,
Jack
UPDATE: I was told by Motorola to do a full reset on the phone, this did not solve the problem
Souds like hardware problem.
tatazeuz said:
Souds like hardware problem.
Click to expand...
Click to collapse
Its seems you're right, the nice people at Motorola have accepted it for repairs
I've had my N6 since the 8th with no issues at all and suddenly it seems the OIS is acting up when I open the camera. Whatever mode I'm in it jumps all over the place and when in video mode this is then recorded in the same way. Its had no known drops and is in a rugged case anyway.
Has anyone else had this issue and is there a fix?
I have this issue while in landscape mode.. Seems like an RMA is the only solution.
I currently have this issue also. Jumps side to side in landscape mode then up and down in portrait mode. Your saying that it's hardware related? I really dont want to deal with the RMA process. I dont have the funds to do so either.
I've used the camera a lot, why has it suddenly started happening? Is there not a way to turn the OIS off? I've never had it before so I wouldn't miss it. I've looked in dev options and I've not rooted since JB so would rather avoid doing so.
Edit: Have any of you used Camera FV-5? I'm wondering if its since I used it as I didn't revert settings before uninstalling.
My camera is having the same issue. It jumps all over the place you can even hear it click. I decided to RMA. Should be getting another one soon.
Sent from my Nexus 6 using Tapatalk
jumpy camera? ive been seeing it all over the place.. get it exchanged, quick!
GMonkey said:
I've used the camera a lot, why has it suddenly started happening? Is there not a way to turn the OIS off? I've never had it before so I wouldn't miss it. I've looked in dev options and I've not rooted since JB so would rather avoid doing so.
Edit: Have any of you used Camera FV-5? I'm wondering if its since I used it as I didn't revert settings before uninstalling.
Click to expand...
Click to collapse
I use Camera FV-5 and all is fine with OIS on my side (at least for now) therefore I don't think it has anything to do with the issue you reported.
springer.music said:
I use Camera FV-5 and all is fine with OIS on my side (at least for now) therefore I don't think it has anything to do with the issue you reported.
Click to expand...
Click to collapse
Thanks, I'm happy its not the app as I liked some of the features. Guess its back to Tesco UK then. They should be ok for returns
Did you try with factory reset? I saw a case in which that solved it.
Hazzo31 said:
Did you try with factory reset? I saw a case in which that solved it.
Click to expand...
Click to collapse
Yeah, I tried it twice just to be sure. I was considering flashing a stock image at one point. I've taken it back for a replacement which should be ready to pick up on Monday. Just sat with my N5 for now and it feels tiny. How do my thumbs even fit on the screen? I was dreading going for such a big screen and now it's like I'm back on my old HTC Desire I had years ago. At least it's proved to me that when it comes to phones, bigger is better
GMonkey said:
I've used the camera a lot, why has it suddenly started happening? Is there not a way to turn the OIS off? I've never had it before so I wouldn't miss it. I've looked in dev options and I've not rooted since JB so would rather avoid doing so.
Edit: Have any of you used Camera FV-5? I'm wondering if its since I used it as I didn't revert settings before uninstalling.
Click to expand...
Click to collapse
I've never used Camera FV-5 and my phone has been in case (Spigen Neo Hybrid) since I took her out of the package.
Started out couldn't open the camera until after i rebooted consistently after taking pictures and stuffing it in my pocket; then focused like every 6 seconds this was annoying in video mode, then jumped side to side when in reg camera mode and video but not HDR+; but now its so bad that I can't even take pictures and forget zooming in looks like I'm in a fishbowl. Started RMA process today.
---------- Post added at 09:08 PM ---------- Previous post was at 09:02 PM ----------
Hazzo31 said:
Did you try with factory reset? I saw a case in which that solved it.
Click to expand...
Click to collapse
FDR (Factory Data Reset) did nothing for me. When I got home today I flashed stock 5.0.1 still have the same issue.
Here is a video I tried at the Texans game Sunday. https://www.youtube.com/watch?v=buzw9WZuHZ0
---------- Post added at 09:16 PM ---------- Previous post was at 09:08 PM ----------
Just looked directly at the camera and can see the lens moving around inside. Its definitely broken.
I have the same issue. Received on 12-14. Issue began and RMA created 12-22. Moto also has No stock to fulfill rma's with. Mine issue is in panorama mode only.
Video of camera jumping around. http://youtu.be/OkVoTMe1byo
Is there a way to try and FORCE this to happen? I get TINY a mounts of it but I'm not sure if its just the camera refocusing or if its actually an issue.
I have a similar problem that I believe is related to the OIS but instead of jumping it is almost vibrating. It focuses for a second then a blurry vibration look. I was gonna start the RMA process this afternoon.
Same problem didnt happen at first got worse over time, happens frequently now
I have the same problem. It did not happen for the first 5 or so days, then it started every once in a while, now it happens every time i record video.
Camera would refocus itself 2-3 times every few seconds -- seemed pretty rapidly but everyone seems to report this so I just assumed it was normal, but this constant refocusing during video could be an early warning sign that you will develope the OIS jumping problem.
Here is a video of the issue happening on my device:
http://youtu.be/H22vEKbujJk
Im on the phone right now with GPS store and this issue, my N6 camera has major shifting. The guy on the phone is checking if its a "known" problem, its sounds like he doesn't believe me, lol.
Having the same problem. If phone is in portrait, the image becomes incredibly fuzzy like an old television. In landscape, it's normal.
I was wondering if anyone else had this issue with the front facing camera. There's a couple people that had this issue as well, check the
mentions for SamsungSupport on Twitter a couple days back(at the time of this post)
There's even a video of it in action: https://twitter.com/Hired_Assassin5/status/918633351510200320
As you can see at the top, there's some major discoloration going on. It's almost like a negative image.
https://i.imgur.com/2ipVzgS.jpg
I got the phone on Sep 15th, release day. The camera was working fine up until around Oct 5th that I know of. Taking selfies with the dog, etc.
Well, I opened it up on the 12th, haven't used it for a while, and I noticed that issue you see in the first image. I contacted Samsung and they had me
go through the whole troubleshooting process, all the way to me factory resetting my device. Factory Reset, then skipped all the setup wizards
and went straight to testing the camera. Issue is still present!
So the next day, I went to my carrier store, they said they never seen that before. So they're ordering me a shipment to replace it, possible defect.
Well, that night, I decided to try and look deeper into the issue. Flashlight on camera lenses, didn't see anything. Then I remembered from previous
android phones, there's hardware codes you can enter into the Dialer, so I input *#0*#, which is the hardware testing screen.
It looks like this:
https://i.imgur.com/RhJD4WJ.jpg
So obviously, one of the options is "FRONT CAM". I thought I would "test" it. I clicked on it, and it was working fine! I said oh sh!t, WTH.
This is the screenshot of it:
https://i.imgur.com/2BiaA7U.jpg
Then I took the picture as well, and it turned out just fine, like a normal camera. Well when you tap the screen again, it backs out, and switches
into a different mode, or something. And well sure enough, that issue I was having in my main camera app showed up!
This is a screenshot of it:
https://i.imgur.com/kGgJDD1.jpg
Now this is where I'm wondering if the Geniuses and good people here at XDA can figure out.
If you notice in the first screenshot of the "test" https://i.imgur.com/2BiaA7U.jpg
It says SUB AP at the top left....
Then in the next one, the defective one or whatever https://i.imgur.com/kGgJDD1.jpg
It says SUB CC.
Does anyone know what those are, or what they stand for? And if possible, how can I get my camera app to go back to using the correct mode or whatever that is.
This issue happens in all camera apps, the Samsung default camera app, play store camera apps, etc.
Thanks.
FunYunZ said:
I was wondering if anyone else had this issue with the front facing camera. There's a couple people that had this issue as well, check the
mentions for SamsungSupport on Twitter a couple days back(at the time of this post)
There's even a video of it in action: https://twitter.com/Hired_Assassin5/status/918633351510200320
As you can see at the top, there's some major discoloration going on. It's almost like a negative image.
https://i.imgur.com/2ipVzgS.jpg
I got the phone on Sep 15th, release day. The camera was working fine up until around Oct 5th that I know of. Taking selfies with the dog, etc.
Well, I opened it up on the 12th, haven't used it for a while, and I noticed that issue you see in the first image. I contacted Samsung and they had me
go through the whole troubleshooting process, all the way to me factory resetting my device. Factory Reset, then skipped all the setup wizards
and went straight to testing the camera. Issue is still present!
So the next day, I went to my carrier store, they said they never seen that before. So they're ordering me a shipment to replace it, possible defect.
Well, that night, I decided to try and look deeper into the issue. Flashlight on camera lenses, didn't see anything. Then I remembered from previous
android phones, there's hardware codes you can enter into the Dialer, so I input *#0*#, which is the hardware testing screen.
It looks like this:
https://i.imgur.com/RhJD4WJ.jpg
So obviously, one of the options is "FRONT CAM". I thought I would "test" it. I clicked on it, and it was working fine! I said oh sh!t, WTH.
This is the screenshot of it:
https://i.imgur.com/2BiaA7U.jpg
Then I took the picture as well, and it turned out just fine, like a normal camera. Well when you tap the screen again, it backs out, and switches
into a different mode, or something. And well sure enough, that issue I was having in my main camera app showed up!
This is a screenshot of it:
https://i.imgur.com/kGgJDD1.jpg
Now this is where I'm wondering if the Geniuses and good people here at XDA can figure out.
If you notice in the first screenshot of the "test" https://i.imgur.com/2BiaA7U.jpg
It says SUB AP at the top left....
Then in the next one, the defective one or whatever https://i.imgur.com/kGgJDD1.jpg
It says SUB CC.
Does anyone know what those are, or what they stand for? And if possible, how can I get my camera app to go back to using the correct mode or whatever that is.
This issue happens in all camera apps, the Samsung default camera app, play store camera apps, etc.
Thanks.
Click to expand...
Click to collapse
I'm not having that issue *knocks on wood*
But it doesn't sound like a hardware issue though.
Sub AP, Sub CC are probably different Samsung settings not available to end users. Any advice I'd give is to back up, hard reset, test if problem still present, if problem fixed restore data.
When does the problem usually happen, in bright or low light?
What if you use the front camera "flash" does it still happen?
lennie said:
I'm not having that issue *knocks on wood*
But it doesn't sound like a hardware issue though.
Sub AP, Sub CC are probably different Samsung settings not available to end users. Any advice I'd give is to back up, hard reset, test if problem still present, if problem fixed restore data.
When does the problem usually happen, in bright or low light?
What if you use the front camera "flash" does it still happen?
Click to expand...
Click to collapse
I originally thought it was a hardware issue, but seeing it function normally when I did the diagnostic testing, I knew it had to be
something that triggered the software to not work correctly.
the issue is still present no matter what settings I change. Changing resolution, flash on/off, picture size, HDR on/off/auto, all the settings
I can find, the issue is still exists.
EDIT: Is a hard rest the same as a Factory Reset?
FunYunZ said:
I originally thought it was a hardware issue, but seeing it function normally when I did the diagnostic testing, I knew it had to be
something that triggered the software to not work correctly.
the issue is still present no matter what settings I change. Changing resolution, flash on/off, picture size, HDR on/off/auto, all the settings
I can find, the issue is still exists.
EDIT: Is a hard rest the same as a Factory Reset?
Click to expand...
Click to collapse
hard reset = factory reset
have you tried using Odin and doing a fresh FW install?
htc-8925 said:
have you tried using Odin and doing a fresh FW install?
Click to expand...
Click to collapse
I have not. I did a factory reset.
My friend had the same issue.
whiteangelcl said:
My friend had the same issue.
Click to expand...
Click to collapse
Dam, that's unfortunate. That's 4 people now that have had this issue. I wonder how much worse it will get. Hopefully the new replacement doesn't have this issue.
It's weird because it was working fine for a few weeks, and then something happened. Not sure if it auto updated without me knowing and caused this issue.
FunYunZ said:
Dam, that's unfortunate. That's 4 people now that have had this issue. I wonder how much worse it will get. Hopefully the new replacement doesn't have this issue.
It's weird because it was working fine for a few weeks, and then something happened. Not sure if it auto updated without me knowing and caused this issue.
Click to expand...
Click to collapse
sounds like they're sending you a replacement. make sure you are satisfied with the replacement because they might send you a refurb.
i have the same issue as well ... so what happened at the end ? did they end up finding the issue ? how they fixed it ?
emazens said:
i have the same issue as well ... so what happened at the end ? did they end up finding the issue ? how they fixed it ?
Click to expand...
Click to collapse
Nope, Samsung never got back to me. I just went to the Tmobile store and they were like, yep, never seen that before. So they overnight me a new one.
I just begun to have the same issue on my phone and I'm not happy after spending 1k on it. I'm going to my career tomorrow but unfortunately don't know I this will be resolved. Please Let me know what Samsung did for you.
Same problem on my Note8. Following for solution.
solution anyone?
did anyone of u find a solution?
---------- Post added at 12:41 PM ---------- Previous post was at 12:38 PM ----------
i'm suffering with this problem presently and is trying to find a solve.
totaldepth said:
Same problem on my Note8. Following for solution.
Click to expand...
Click to collapse
i am seeing when i open camera ,camera failed
can anyone advise on how to fix?
If you did not mistreat the device, dropped it or fiddle with system settings or something of the sort, warranty is the all time solution for these problems
Hey my note 8 front camera just experienced the same issue. I've talked to Samsung support, and frankly it seems like it is a hardware issue. It is recommended that you use Samsung Support to make a service request. Free shipping both ways, so if you can live without your phone for a week or two (or have a backup phone to use), that's the route I recommend people going.
Original Problem:
MENU / COMMON APPLICATION ( NATIVE) - CAMERA / VIDEO - CAMERA EFFECTS NOT WORKING
Problem found:
FRONT CAMERA FAIL
Solution:
REPLACED COMPONENT
Click to expand...
Click to collapse
Did you manage to find the cause of the problem?
My front selfie camera has the same problem!
sorry to raise up this issue again.. my s8+ is from Indonesia region, and facing the same issue when try to use front camera is failed with notification Warning Unknown Error Occured.
already try Wipe cache partition and hard reset but still facing the same issue..
but if i use front camera for video call thru whatsapp it's working fine, but yet again if check thru *#0*# for Front Camera it's Camera Failed..
is it hardware issue or FW issue ?
Front Facing camera has double image
Has anyone found a fix for this issue yet? Mine started this issue last year and I haven't found a remedy for it yet. Ugh.
I am not much interested in camera when i bought Mi A2, it works fine. but recently when i was taking picture, it was half side blur and i was not able to make focus on upper side of camera. i tried all modes but no use. I have Note 6 Pro and it's camera functions and focus properly.
in mi A2 I observed when in MANUAL mode i select Lens as LOW LIGHT, it works (but in manual mode only).
do any one has some solution or give reason to behave camera like this.
Same here
It was a February patch bug and it seems to persist in March patch... Xiaomi.
pushpendrak said:
I am not much interested in camera when i bought Mi A2, it works fine. but recently when i was taking picture, it was half side blur and i was not able to make focus on upper side of camera. i tried all modes but no use. I have Note 6 Pro and it's camera functions and focus properly.
in mi A2 I observed when in MANUAL mode i select Lens as LOW LIGHT, it works (but in manual mode only).
do any one has some solution or give reason to behave camera like this.
Click to expand...
Click to collapse
This is a hardware problem, I also had this, give the phone a guarantee.
P.S. sorry for english(
How so we both have exactly the same problem and mine started with pie?
Looks like this is a hardware issue, I'm having the same problem after 4 months of use.
Same here, I also took it to guarantee and they told me it was a software problem, but when they gave it back to me nothing had changed. Camera still not working
nachocattoni said:
Same here, I also took it to guarantee and they told me it was a software problem, but when they gave it back to me nothing had changed. Camera still not working
Click to expand...
Click to collapse
I had to order a new camera module, I'm still waiting to arrive to replace it..
osvaldo.17 said:
I had to order a new camera module, I'm still waiting to arrive to replace it..
Click to expand...
Click to collapse
Please let us know if this fixes it. I have this problem too and I'm thinking about ordering a new camera module.
Ulver said:
Please let us know if this fixes it. I have this problem too and I'm thinking about ordering a new camera module.
Click to expand...
Click to collapse
I had ordered it from this website but I had paid the cheapest shipping, I'm from Mexico so it will take a while to arrive to my country.. maybe next month..
I had the same problem and replaced the camera module with a new one, and the problem was fixed... temporarily because 3 months after it started happening again with the new camera, so either I am super unlucky, or it must be some other defect in the phone that tends to breaks the primaey cameras...
At this point I don't think I am going to replace it again. Do you know of any way of recording videos with the low light camera?
I have the same issue. In fact this issue persists in the video mode as well. Its okay for videos of objects nearby but move even a few metres away and it becomes very difficult to focus. I was at this concert and wanted to record the performance but only got a very blurry video with muffled sound. For photos this issue is especially an inconvenience when taking photographs of documents etc where you could very well do without the unnecessary bokeh effect. In MANUAL mode this does reduce a bit, but not to any extent that helps.
I was just told by a friend that installing the Google camera mod might help, but I'm yet to try it out.
I have same problem with upper side blur. Seems that switching to "manual" mode and change "lens" from "regular" to "low light", as said by the original user. It works fine with me. Thanks for the tips ! ........ so it is not the hardware problem, it is a software problem. Changing camera may not work ! Don't know if they are going to release new firmware to solve it or not ?? Any idea how to upgrade the firmware ?
JTSin said:
I have same problem with upper side blur. Seems that switching to "manual" mode and change "lens" from "regular" to "low light", as said by the original user. It works fine with me. Thanks for the tips ! ........ so it is not the hardware problem, it is a software problem. Changing camera may not work ! Don't know if they are going to release new firmware to solve it or not ?? Any idea how to upgrade the firmware ?
Click to expand...
Click to collapse
If it is a hardware problem I do not see why it would prevent using the secondary camera, it can be a problem with the lenses (Have you thrown or hit your phone?) and not with the module. There are those who have returned to Oreo and the problem persists.
Hi.
Updated my phone to android pie via Hicare.
Now I have problem with camera.
I don't have stabiliser option in video settings anymore. No matter what resolution I choose.
There is no stabiliser option in settings.
Is this normal?
Video is shaking as hell...
I also did factory reset (full wipe) after pie update. Nothing helps.
Is stabiliser option missing on pie update or what?
Thanks.
I have the same problem.
Yesterday I shot a video and it was awful because the image was shaking all the time.
That didn't happen to me with Oreo.
Do you have option stabiliser in camera settings? For me it's missing.
Tried every option. Even factory reset.
Nothing. Now video recording is awful.
No, I haven't found that option in adjustments, although I don't remember if it was in Oreo.
It did work before and it doesn't now.
Edit: I think I've already found where the OIS setting is: I think it's the icon named "nivel de belleza" (in Spanish) maybe named "beauty level" in English.
I've done some quick tests and it looks like the image stabilizes as the "beauty level" increases.
Strange... But if I don't want to use beauty level? Stupid.
I will roll back to oreo and check if stabiliser is available option in settings.
tomzzi said:
Strange... But if I don't want to use beauty level? Stupid.
I will roll back to oreo and check if stabiliser is available option in settings.
Click to expand...
Click to collapse
And another problem, if we use the beauty levels (stabilizer) the highest quality must be 720p.
I will report it to Huawei. I want full HD with OIS like before.
Hi, my gf did the update to emui 9 on her p10 and has the exact same problem with stabilisation. Or should I say, with the non-stabilisation...Option has been removed and it's now not possible to make videos without shaking. I also have a p10 but still emui 8 and the option for stabilisation is here. And when we compare both results there is no way emui 9 has a big problem. Hope Huawei will make an update to fix this asap.
I've heard that on p20 and p30 (and probably all other new cellphones from Huawei), the AI manage automatically the stabilisation with NPU. Well it's fine, but the problem is that on our p10 that chip simply doesn't exist so what to expect..
I had just reported this issue via the Live Chat function in HiCare. The support agent told me that he will highlight the issue to the relevant department from his end. Hopefully we will get an update to fix this.
I also talked to the french hotline yesterday and I got an email few hours later saying I must do a factory reset and if it doesn't work to send my cellphone back to garantie...
I think they just don't know.
I talked about Kirin 960 and 970 and the guy at the hotline was impressed about how much I know about cellphones...please.
Hope your hotline is smarter than mine and they will fix it with an update.
@Hawkblesker
They dont know. I did factory reset after updating to 9.0 and its the same.
Now i will rollback to Oreo just to confirm that OIS setting is available in Android Oreo and not in Pie.
Also will contact Huawei support in my country.
Edit:
rolled back to android 8 and OIS stabiliser option is in camera as normal and it works. On android 9 this option is missing and its not working...
I have contacted them to report the issue and they say me that they are not aware of this incident.
He has asked me to restore the app camera, which has not solved anything as I already knew, and also wanted me to restore the phone, which I refused because I know that is not the solution.
I think it's important that we all report the problem to Huawei so they can do something about it.
It is unacceptable that an update causes the mobile to lose performance.
Please, let's make noise so they can fix it.
Regards.
I have sent email hour back to huuawei support about this problem.
Waiting for reply.
I will most likely replace my phone with other brand. Samsung maybe. Not sure. Was looking at S10e but is expensive. Other option is P20 pro. Not sure about Huawei.
Maybe Xiaomi. But camera is important for me so not so sure...
On french hotline and after 3 emails explaining everything slowly and clearly they continue to tell me to send my cellphone for reparation..
Got email today from them.
They told me that stabilisation should be automatically enabled in android 9.
That is not true. Stabilisation does not work on android 9.
They dont know nothing...
Some news from Huawei support...
For now only solution is to turn on beauty mode. They will hopefully fix this in next update.
Hi
I am from Croatia and few days a go i have also reported the problem with stabilisation. I also told them about the beauty mode thing. But what i noticed is that when the beauty mode is on resolution is set to 720p so i have tried other resolutions too. To be more specific i did try [email protected] and 4k and on both stabilisation works. Video stabilisation is not working only on default resolution. I think is [email protected]
antiratar said:
Hi
I am from Croatia and few days a go i have also reported the problem with stabilisation. I also told them about the beauty mode thing. But what i noticed is that when the beauty mode is on resolution is set to 720p so i have tried other resolutions too. To be more specific i did try [email protected] and 4k and on both stabilisation works. Video stabilisation is not working only on default resolution. I think is [email protected]
Click to expand...
Click to collapse
but in [email protected] and 4K there is autofocus issue. Its hell slow refocusing when you move with the camera. And the problem is not, that there is no OIS in 720p and 1080p. The problem is the functionality of OIS. the video is shaky even if I capture it with tripod.
Autofocus in Emui 9 now is worse then it was before in Emui 8. As you said, it is slow. But not just in [email protected] and 4k. It is same on any resolution. At least on my phone. I know it is annoiyng, but at least stabilisation works. That is more important to me. But Huawei ****ed up big time.
And video on default resolution it's so shaky like stabilisation it's not turned on at all.
same situation here!
Has anyone found a solution?
Video is pretty stable for me, but should it really be possible to disable/enable OIS on the software side? I thought OIS was a physical mechanism in the lense. I know that on an iPhone you have to put a little magnet on the opposite side of where the camera is to actually lock the OIS mechanism.
Edit: OK I can confirm that stabilization does not work for [email protected] fps. This makes me wonder, does the P10 really have true OIS or was it just another example of Huawei's false marketing?