Random signal drops - T-Mobile LG G6 Questions & Answers

After 2 updates, hard resets, new sim I've requested replacement device. Even though I will likely get a referb which sucks considering the phone is barely 2 months old. My g6 will at random times loose all cell signal, which also seems to interrupt charging. Fingers crossed that the new device has no issues.
To add insult, I live to close to a store so it has to be shipped to a store, which involves a 20 dollar service fee, WTF TMO.
Sent from my LG-H811 using XDA-Developers Legacy app

im having the same problem...

Picked up the replacement yesterday, fingers crossed that I don't have any other issues.
Sent from my LG-H872 using XDA-Developers Legacy app

zPacKRat said:
Picked up the replacement yesterday, fingers crossed that I don't have any other issues.
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How did it go? I notice bad signal compared to lg v10.

So far no issues. And compared to my v20 and g4 the signal is no worse.
Sent from my LG-H872 using XDA-Developers Legacy app

I have very similar issues with the Wifi. it always drops and sometimes it stays connected but the internet is slow or doesn't work. Frustrating.

I have the same issue, might be software related? It happens so infrequently, that it's not that bothersome and could have something to do with Tmobile towers being upgraded or whatnot

Have not had the issues with the replacement, so it was a hardware problem IMO.
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Related

[Q] death grip

Is there any death grip issue with this phone? Have you ever experienced of it?
Hmm, so far nope. How did you hold your phone?
Sent from my LG-P970 using XDA App
I have my OB for almost two weeks and i haven't had any problems regarding reception.
Sent from my LG-P970 using XDA App
Never have such death grip problem with my OB
Nohow. I am still considering this phone to be my next gadget nut here at xda read that somebody experienced death grip holding it in his left hand I guess and lose courage because of it.
darkcurves said:
Hmm, so far nope. How did you hold your phone?
Sent from my LG-P970 using XDA App
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Yea that's me. If I hold the phone with my left palm covering the handset it loses some signal. Not a huge problem.
The worst things about the device at the mo are the awful battery life (which should be fixed with a custom Rom) and the cheap build quality. I've just sold mine because of these issues.
Nice screen though
Sent from my HTC Desire S using XDA App
Yeah the battery issue is definatelt software related. I'm getting much better battery after uninstalling alot of the LG crapware that came with the phone.
A custom ROM would be perfect for this phone because the hardware is really good.
I am also noticing serious signal drop when my left palm covers the left side. However dont have issues in making or receiving calls. Not sure if it will affect 3G usage though.
Sent from my LG-P970 using XDA App
darkcurves said:
I am also noticing serious signal drop when my left palm covers the left side. However dont have issues in making or receiving calls. Not sure if it will affect 3G usage though.
Sent from my LG-P970 using XDA App
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No drop signal when I hold the phone with my left palm. But Heat & small speaker volume sometimes annoying.
Sent from my LG-P970 using Tapatalk
Oh, mine drops rapidly from 4 bars to 1 within 5 seconds. Doesnt happen on 2G network. Also seriously affects 3G download speed. Flat on my table, i can get 3mbps but with my left palm, only 1mbps. Sigh, a little put off with OB now.
Sent from my LG-P970 using XDA App
that's true. even i have the same problem. also this has been clearly mentioned in the user manual.
Oh, it is mentioned in the user manual? Btw, where can i get the user manual in PDF format?
The user manual come with your box inside, is same with the pdf manual download from LG site also, I'm user from Malaysia too!
Yay, fellow OB user from MY! My set actually from Taiwan. I connect it to the LG Suite but there are no options to download the PDF. The user manual that came with phone is all in Chinese and i dont understand a single letter, haha. Is there a direct link to download the PDF?

Weak Wifi?

Having big issues with the Wifi on my phone. I just bought it a week ago, but the wifi is incredibly weak. I have found very little info on issues with the wireless, so I'm inclined to believe that something's wrong with it.
Basically, it works, but at approximately 10-15 feet away, I've got one bar. This is through two walls, but other devices get great signal in this spot. I get absolutely no signal in my bedroom at any time, and while my EVO LTE got one bar, it at least got something. The bedroom is around 30 feet through 3-4 walls, depending on where you stand in the room.
Have you all had good experience with the phone's wifi? Since I haven't read much about wireless issues, I'm assuming I got a lemon.
Sent from my HTCONE using xda app-developers app
Forgot to add, I have a Linksys E3200 which is still a pretty high end router. The router is NOT the issue.
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Bumpus maximus
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Well, I swapped the phone out today, and the new one is working great. As I walked out of the store in the mall, I was playing with the WiFi and saw TONS of networks I didn't see before walking in. The WiFi works great now, even better than my EVO 4g lte.
The 3g signal is reporting that it's higher, but I haven't made enough phone calls to thoroughly test it. The defective phone was dropping calls left and right, but I made 3-4 calls today on the replacement without any drops, so I think the phone was just screwed up all around.
I'm definitely happy, since the S4 demo I used stuttered like crazy, so I would have had to get an iPhone 5 since that's about all Sprint has.
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Netflix voice out of sync.

I was just wondering if anyone else has had this issue with their G Flex and if there is a simple fix? The voice is just a hair off, mostly when using any blutletooth ear piece or headset. It is even off a tiny bit when it's coming through then internal speaker.
It may be me being a little OCD, but it's driving me nuts and never had these issues with any other phones. Just recently switched from a Note 2.
Is it a weaker blue tooth in this or something else?
Any help is greatly appreciated.
Sent from my LG-D959 using Tapatalk
I haven't noticed anything, I'll try pairing my phone to my Bluetooth speaker tonight and see if I have the same issue.
Sent from my LG-D959 using XDA Premium 4 mobile app
It's only on Netflix though, so hopefully you have a subscription. It don't happen on anything else but Netflix. Wonder if I should try contacting them about it.
YouTube works fine, movies downloaded work fine... I don't get it.
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I've seen this via Bluetooth with both my Noisehush and Arctic headsets. Only while watching Netflix.
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I had this last night using my headphones (not blue tooth) hopefully it is just a temporary bug with Netflix
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This is happening to me as well and is annoying. It's like watching a old karate movie. Lol. As of now I just use my wired headphones.
Sent from my LG-D959 using Tapatalk
It's only with this phone and only with Netflix. Wife and daughter have G2's and they are perfect. Wonder why Netflix don't play nice with the Flex? Hopefully it is just a bug fix, but enough of us need to complain.
If not fixed, gonna trade this phone in sooner than anticipated.
Watch a lot of Netflix.
Sent from my LG-D959 using Tapatalk
JesseMT4G said:
It's only on Netflix though, so hopefully you have a subscription. It don't happen on anything else but Netflix. Wonder if I should try contacting them about it.
YouTube works fine, movies downloaded work fine... I don't get it.
Sent from my LG-D959 using Tapatalk
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Yeah i have a subscription. I just tried it with my bluetooth speaker and I do have the same problem. I didnt have a chance to try out other apps, but I will later.
Sent from my LG-D959 using XDA Premium 4 mobile app
I called Netflix and they were no help at all. T-Mobile tech women Alana was very nice and made a trouble ticket. She's calling me back Monday morning. She told me to call LG. I called LG and spoke to a guy named Nizo and he wasn't that helpful but said he will forward it to a higher up tech deapartment. He aked if I had a LG headset and then said it could be connection problems. I was about to say I'm not with Sprint anymore. lol I told him 20 people on xda are having the same issue with different bluetooth headsets. I told him that they will all be calling him so do it. I ended the conversation telling him one of the reasons whey I got the LG Flex is because of the Netflix promo and if the problem isn't fixed quickly then I might get another manufactures phone.
My Samsung wired headphones don't have the issue.
T-Mobile - 1-877-453-1304
LG - 1-800-793-8896
Seems to just be with Netflix for me. Both the WWE network and YouTube play nice with both headsets i have.
Sent from my LG-D959 using xda app-developers app
sweets55 said:
I called Netflix and they were no help at all. T-Mobile tech women Alana was very nice and made a trouble ticket. She's calling me back Monday morning. She told me to call LG. I called LG and spoke to a guy named Nizo and he wasn't that helpful but said he will forward it to a higher up tech deapartment. He aked if I had a LG headset and then said it could be connection problems. I was about to say I'm not with Sprint anymore. lol I told him 20 people on xda are having the same issue with different bluetooth headsets. I told him that they will all be calling him so do it. I ended the conversation telling him one of the reasons whey I got the LG Flex is because of the Netflix promo and if the problem isn't fixed quickly then I might get another manufactures phone.
My Samsung wired headphones don't have the issue.
T-Mobile - 1-877-453-1304
LG - 1-800-793-8896
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Click to collapse
"I was about to say I'm not with Sprint anymore."
lol
Sent from my LG-D959 using XDA Premium 4 mobile app
Thanks for the help guys. Gonna teather my phone to my nexus 7 and see if it also has issues. Haven't teatherd since getting this phone as I haven't felt the need, lol!
Could be another thing added to the list.
Appreciate the help!
Sent from my LG-D959 using Tapatalk

Overheating issue - Replaced, Mana. Defect

My alarm went off as usual tismorning and as soon as I went to swipe it off, the screen cracked right where I touched. I instantly noticed the phone was incredibly hot, honestly like fire hot; the screen seemed softer than normal. The crack was more internal than external, but the phone still functioned normally. I've experienced hot phones but nothing like this before. I couldn't stand having a brand new phone with a crack.
I took it to the AT&T store right away and even though it's been more than 15 days they replaced it in store without a problem and claimed it was a manafactuar defect. They also replaced my charger wire, as that could have been the problem as well.
Has anyone else experienced overheating on this device? I love this phone but that's just ridiculous.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
On my first phone, it'd incredibly hot, the battery would only last about 5 hours with light usage. The right side of the screen popped up from the bezel. Did AT&T email you a survey about why you replaced the phone? They sent me one after I did the exchange it was focused on issues with the phone.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
dkirchik said:
On my first phone, it'd incredibly hot, the battery would only last about 5 hours with light usage. The right side of the screen popped up from the bezel. Did AT&T email you a survey about why you replaced the phone? They sent me one after I did the exchange it was focused on issues with the phone.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I haven't gotten a survey or anything yet, but I assume I will.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
I configured corporate email to connect to my work email server and my phone would only last about 5 hours with light usage. It got very warm but not as hot as you described. After I turned email sync off, both issues went away.
Sent from my SAMSUNG-SM-G900A using Tapatalk

Camera ois buzzing!!

Anyone else experience this? Ive had the ATT s6 for about 3 months now and i opened the camera up today and i got a strange buzzing/vibrating sound coming from the camera and the focus goes crazy for a bit. Then once in focus it seems to stop. I could only imagine its coming from the ois. Any thoughts?
Sorry if this has been posted didnt find anything on it
Sent from my SAMSUNG-SM-G920A using XDA Free mobile app
Update* brought the phone to a ATT Device Support Center.. The women that help had never before seen this issue. Since it was hardware related they replaced it with a brand new s6 right then and there. Would have been up to 7 days if they were to send a replacement unit if i did it over then phone. So i would highly recommend if any has this issue or any other issue bring it to ATT Device Support Center!!
Sent from my SM-G920A using XDA Free mobile app
My camera does the same thing every now and then, they will swap phones on the spot ?
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Sorry havnt been on here since they replaced it but yes she heard the noise from the camera seemed really shocked actually and replaced it on the spot.. she didnt even question if it was my fault or anything just gave me a new phone
Sent from my SM-G920A using XDA Free mobile app

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