Note 5 no 4g just H+ and 3G - Galaxy Note5 Q&A, Help & Troubleshooting

Hi,
I have an international note 5 N920C the problem is when i use mobile data the phone only shows H+ and no 4G
i have also noticed that the signal is poor compared with my brother's s6 wich shows 4G in the same place as mine
Thanks in advance

jaklm said:
Hi,
I have an international note 5 N920C the problem is when i use mobile data the phone only shows H+ and no 4G
i have also noticed that the signal is poor compared with my brother's s6 wich shows 4G in the same place as mine
Thanks in advance
Click to expand...
Click to collapse
That might be carrier depending, I had similar problem in Serbia with N920c dual, they had to give me new SIM-card, with LTE support...

jaklm said:
Hi,
I have an international note 5 N920C the problem is when i use mobile data the phone only shows H+ and no 4G
i have also noticed that the signal is poor compared with my brother's s6 wich shows 4G in the same place as mine
Thanks in advance
Click to expand...
Click to collapse
I dont know about the internati note 5 but good rule of thumb I always tell people, Is to make sure there device is compatible with there carrier. Sometimes lacking one frequency in the radio makes all the diffrence in the world.

jaklm said:
Hi,
I have an international note 5 N920C the problem is when i use mobile data the phone only shows H+ and no 4G
i have also noticed that the signal is poor compared with my brother's s6 wich shows 4G in the same place as mine
Thanks in advance
Click to expand...
Click to collapse
Hi,
More or less I have the same problem.
My carrier (in The Netherlands) provides me 4G but the Phone gives met only E or H+ Cellular Data.
After some testing I found out the Phone gives me 4G when I move to a new Antenna area of the Provider. But only when I manually set to 2G/3G/4G (automatic). When I move the Phone to a new Antenna it goed back to E or H+.
It looks like a software issue that does not hold the 2G/3G/4G (automatic) switch.
Untill so far no solution.
Factory reset, wipe cache, safe mode.....no solution.

hi did you just update your phone to latest ver? i had n9208 after i update it it cant connect to 4g anymore while my other phone can connect easily problem didnt exist at lolipop firmware

I have the same problem with my note 5 only 3G and H+ no more 4G Lte , i try with others carriers sims and is the same result , wipe , and reinstall and nothing please help us any body have the same problem?
Thanks

sectorzero said:
I have the same problem with my note 5 only 3G and H+ no more 4G Lte , i try with others carriers sims and is the same result , wipe , and reinstall and nothing please help us any body have the same problem?
Thanks
Click to expand...
Click to collapse
yes many people have it and there is no solution yet. i hate having expensive paperweight

Related

[Q] My Note got only EDGE signal, no 3G at all

Hello everyone!
I have a problem - my GNote catches only EDGE signal, I checked every setting i know - everything seems to be good.
Data connection enabled, phone set to WCDMA Prefered, wifi off, APN set correctly.
I am running ParanoidAndroid 0,4 rooted.
If You guys could try to help me then i would be really glad. It is annoying me that i can't watch anything on youtube or even use anything.
Oh and i am in US T-Mobile
prechcik said:
Hello everyone!
I have a problem - my GNote catches only EDGE signal, I checked every setting i know - everything seems to be good.
Data connection enabled, phone set to WCDMA Prefered, wifi off, APN set correctly.
I am running ParanoidAndroid 0,4 rooted.
If You guys could try to help me then i would be really glad. It is annoying me that i can't watch anything on youtube or even use anything.
Oh and i am in US T-Mobile
Click to expand...
Click to collapse
Sounds like you need to add or replace APNs.
http://support.t-mobile.com/docs/DOC-1979
prechcik said:
Hello everyone!
I have a problem - my GNote catches only EDGE signal, I checked every setting i know - everything seems to be good.
Data connection enabled, phone set to WCDMA Prefered, wifi off, APN set correctly.
I am running ParanoidAndroid 0,4 rooted.
If You guys could try to help me then i would be really glad. It is annoying me that i can't watch anything on youtube or even use anything.
Oh and i am in US T-Mobile
Click to expand...
Click to collapse
Dungeon47 said:
Sounds like you need to add or replace APNs.
http://support.t-mobile.com/docs/DOC-1979
Click to expand...
Click to collapse
Incorrect!......
The International GALAXY NOTE N7000 DOES NOT SUPPORT T-MOBILE`s 3G bands. Just EDGE, Thats all you will get and nothing more. Only the AT&T Version can work with T-Mobile`s 3G speeds
hyelton said:
Incorrect!......
The International GALAXY NOTE N7000 DOES NOT SUPPORT T-MOBILE`s 3G bands. Just EDGE, Thats all you will get and nothing more. Only the AT&T Version can work with T-Mobile`s 3G speeds
Click to expand...
Click to collapse
Oh, that's disappointing.. Thank You for Your reply and help : ))
prechcik said:
Oh, that's disappointing.. Thank You for Your reply and help : ))
Click to expand...
Click to collapse
Yea:/ It sucks they dont just make all the bands in them haha. With the AT&T note you get the BEST of both worlds haha
And one more question - is that issue related only with T-Mobile 3G? Will other providers 3G networks work with that GNote?
prechcik said:
And one more question - is that issue related only with T-Mobile 3G? Will other providers 3G networks work with that GNote?
Click to expand...
Click to collapse
The International GNote works fine on AT&T 3G.
fosselman said:
The International GNote works fine on AT&T 3G.
Click to expand...
Click to collapse
If you want prepaid works fine with StraightTalk which is AT&T
Are you using the note on straightalk? I just got an att sim from them and the speed is poor
Sent from my GT-N7000 using xda premium k
chrismcnally said:
Are you using the note on straightalk? I just got an att sim from them and the speed is poor
Sent from my GT-N7000 using xda premium k
Click to expand...
Click to collapse
I am not. But do you see an E or 3G/H at the top of your phone? could be in a bad area

[Q] Nexus 6 Not getting LTE AT ALL

Hi, I'm using my nexus 6 which I bought in Asia (as far as I know, there's is no different variant that supports different bands when it comes to the nexus 6) in America with T-Mobile as my provider. I'm getting good signals, however I have never gotten LTE. I thought it was my APN problem, so I changed my APN according to T-Mo's website but still nothing. I then wiped my phone, flashed a new rom and flashed two different radios with clean wipes in between (MDM9625_104651.11.05.17R and MDM9625_104649.09.05.14R), nothing. I then changed my sim with my brothers sim which is getting LTE on the Nexus 5 (we live in the same apartment and run the same data plan), still the same.
Under phone testing, (*#*#4636*#*#), it shows I have HSPAP, but when I change to LTE Only, I get no service AT ALL. It turns into only emergency calls.
Does anyone know what I can do to diagnose or check?
Any answer is appreciated. Thank you!
exb0 said:
Hi, I'm using my nexus 6 which I bought in Asia (as far as I know, there's is no different variant that supports different bands when it comes to the nexus 6) in America with T-Mobile as my provider. I'm getting good signals, however I have never gotten LTE. I thought it was my APN problem, so I changed my APN according to T-Mo's website but still nothing. I then wiped my phone, flashed a new rom and flashed two different radios with clean wipes in between (MDM9625_104651.11.05.17R and MDM9625_104649.09.05.14R), nothing. I then changed my sim with my brothers sim which is getting LTE on the Nexus 5 (we live in the same apartment and run the same data plan), still the same.
Under phone testing, (*#*#4636*#*#), it shows I have HSPAP, but when I change to LTE Only, I get no service AT ALL. It turns into only emergency calls.
Does anyone know what I can do to diagnose or check?
Any answer is appreciated. Thank you!
Click to expand...
Click to collapse
sure.. which version of n6 do you have? sounds like you have the international version, which isnt made for the US, nor does it do american lte bands.
simms22 said:
sure.. which version of n6 do you have? sounds like you have the international version, which isnt made for the US, nor does it do american lte bands.
Click to expand...
Click to collapse
ah silly me. that was my problem. My phone is the XT1100.
Man this sucks.
Thanks !

Cricket, Att Will this work?

Hi all, will this phone work on ATT and or Cricket? Is it a GSM phone? Will it get 4G if so? Thanks!!!
i have the mix on Cricket since December, it's on H+ most of the time and some times 4g depends on your location I guess, so it works on cricket and I'm not complaining on internet speed
vvette said:
Hi all, will this phone work on ATT and or Cricket? Is it a GSM phone? Will it get 4G if so? Thanks!!!
Click to expand...
Click to collapse
I use it on Straight Talk (the AT&T sim). I live in Springfield Missouri and normally get LTE everywhere I go. The only real issue I have is when I do happen to lose LTE (receive/make a phone call, lose LTE in one particular room at my work, etc) it will stay on H+/3G until I go into settings and toggle between 3G then back to LTE again. Sucks, but not that big a deal since Straight Talk basically caps speed around 7-10 megs and H+/3G pretty much handles that speed anyway. But I haven't really had that many issues.
Mine is on Cricket and running fine in the Des Moines, IA area. I have a few hiccups here and there, but nothing drastic.
I have it with Att and works great always on Lte (tucson,Az). I get the hd voice and video calling as well. Only complain is I cant wait for mix 2 lol.
Straight talk ATT sim LTE all the time I live south of Chicago
jaime4272 said:
i have the mix on Cricket since December, it's on H+ most of the time and some times 4g depends on your location I guess, so it works on cricket and I'm not complaining on internet speed
Click to expand...
Click to collapse
How did you make that work ? i have a doogee mix FOB from chinaland and a cricket sim in it but it keeps saying no data at all any help please ?
spydergt said:
How did you make that work ? i have a doogee mix FOB from chinaland and a cricket sim in it but it keeps saying no data at all any help please ?
Click to expand...
Click to collapse
Did you cheap apn settings?
yea
yea i even took it into a cricket store and had a csr check it , the apn settings are all correct, the sim card works , i put it into a tablet i had from a while ago with a data card , it works , the tablet has 4g data , but if i put that sim card into the doogee mix , nothing , im gonna attempt to return the phone since i cant use it

SM N950FD compatability with FIDO network.

Hi,
I bought the mentioned model online and using FIDO sim Card. I have moved from Canadian S8+. Note 8 shows data connection as "4G" (as against LTE of S8+) and I am getting 4 signal bars instead of 5. I am not noticing any signal drops or slow internet speeds though. I am just wondering if this is something i need to worry about. I still have the option to return the phone. If this is a serious issue, I would rather return the phone and buy a Canadian model. Thanks in advance for the help!
Trijunction said:
Hi,
I bought the mentioned model online and using FIDO sim Card. I have moved from Canadian S8+. Note 8 shows data connection as "4G" (as against LTE of S8+) and I am getting 4 signal bars instead of 5. I am not noticing any signal drops or slow internet speeds though. I am just wondering if this is something i need to worry about. I still have the option to return the phone. If this is a serious issue, I would rather return the phone and buy a Canadian model. Thanks in advance for the help!
Click to expand...
Click to collapse
Hi, I think some (or maybe all?) of the international models simply show the 4G icon instead of the usual LTE icon that we're used to. Someone could correct me if I'm wrong but I think it's normal.
For the reception: could it just be 4 bars due to your location, or has it been consistently lower than expected in different places too? If it's persisting then you could check which bands are supported on that model versus the ones used by Fido. Might just be bad reception in your area too...hard to say.
True 4G on INT models is same as LTE. Im using same phone and network, no issues.
Can second this.
Ask your Carrier to confirm your IMEI on their end and refresh (provision) your SIM.
Before I only received 4G on my Exynos but after the refresh, I now get 4G+.
shollywood said:
True 4G on INT models is same as LTE. Im using same phone and network, no issues.
Click to expand...
Click to collapse
good to know that.thanks! looks like the 4g/lte icon issue is more of a cosmetic thing but doesnt really effect data speeds.
However, I am very sure signal bars a consistently lower than S8+. I hardly see Note 8 getting all bars unless I am out on roads, not the case with S8. how about you?
A_H_E said:
Can second this.
Ask your Carrier to confirm your IMEI on their end and refresh (provision) your SIM.
Before I only received 4G on my Exynos but after the refresh, I now get 4G+.
Click to expand...
Click to collapse
Thank you.I have actually called fido and the lady indeed took the imei and made me restart the phone. I am yet to see 4G+ though. Thanks again!
sefrcoko said:
Hi, I think some (or maybe all?) of the international models simply show the 4G icon instead of the usual LTE icon that we're used to. Someone could correct me if I'm wrong but I think it's normal.
For the reception: could it just be 4 bars due to your location, or has it been consistently lower than expected in different places too? If it's persisting then you could check which bands are supported on that model versus the ones used by Fido. Might just be bad reception in your area too...hard to say.
Click to expand...
Click to collapse
yeah the bars are consistently low but didn't notice any drop in quality. Funny thing is only after getting this phone I realized how rarely we use these devices for actual phone calls anymore! Today whole day I didnt get any phone call from anyone, only tons of messages on various apps. I finally had to call myself from my desk phone!
Trijunction said:
Thank you.I have actually called fido and the lady indeed took the imei and made me restart the phone. I am yet to see 4G+ though. Thanks again!
Click to expand...
Click to collapse
I should note, and I failed too, that I do receive 4G+ but usually in larger areas. I live in a small city of 15, 000 and sometimes catch 4G+. If I'm in a much denser populous, I always get 4G+ (except when I'm on a call; it switches to 3G or HSPA depending on which SIM is in).
Case in point, was in Toronto this past weekend and had 4G+ all weekend long.
sefrcoko said:
Hi, I think some (or maybe all?) of the international models simply show the 4G icon instead of the usual LTE icon that we're used to. Someone could correct me if I'm wrong but I think it's normal.
For the reception: could it just be 4 bars due to your location, or has it been consistently lower than expected in different places too? If it's persisting then you could check which bands are supported on that model versus the ones used by Fido. Might just be bad reception in your area too...hard to say.
Click to expand...
Click to collapse
A_H_E said:
I should note, and I failed too, that I do receive 4G+ but usually in larger areas. I live in a small city of 15, 000 and sometimes catch 4G+. If I'm in a much denser populous, I always get 4G+ (except when I'm on a call; it switches to 3G or HSPA depending on which SIM is in).
Case in point, was in Toronto this past weekend and had 4G+ all weekend long.
Click to expand...
Click to collapse
Same
Hi,
I am facing the same issue. Phone only shows 4 G + Reception Signal is weak
When I use 3G APN signal is stronger. Can you please share APN Settings you used
Thanks

Disappearing mobile data

I live in Brazil, I have Tim pos in my device is oscillating much the mobile data, is always alternating between 4g and 4g + and once while it disappears the network.
I already researched the network and the phone, I already changed the simcard and it continues.
CPI Justiceiro said:
I live in Brazil, I have Tim pos in my device is oscillating much the mobile data, is always alternating between 4g and 4g + and once while it disappears the network.
I already researched the network and the phone, I already changed the simcard and it continues.
Click to expand...
Click to collapse
Have you tried switching it to HSDPA ? instead of LTE ? as sounds like your in a dead spot i.e 4G is spotty coverage where you are!
N1NJATH3ORY said:
Have you tried switching it to HSDPA ? instead of LTE ? as sounds like your in a dead spot i.e 4G is spotty coverage where you are!
Click to expand...
Click to collapse
But on my Note 8 I havent this... I dont know what have to do, I cant Exchange my phone
CPI Justiceiro said:
But on my Note 8 I havent this... I dont know what have to do, I cant Exchange my phone
Click to expand...
Click to collapse
Why cant you exchange the Note 9 ? Samsung offer 2 year warranty with there smartphones ? Ring samsung and tell them Note 8 works fine Note 9 i have no signal ? Have you tried resetting your phone ? and have you tried toggling HSDPA to LTE ? Does make any difference ?
Here the link you need https://www.samsung.com/br/info/contactus/
N1NJATH3ORY said:
Why cant you exchange the Note 9 ? Samsung offer 2 year warranty with there smartphones ? Ring samsung and tell them Note 8 works fine Note 9 i have no signal ? Have you tried resetting your phone ? and have you tried toggling HSDPA to LTE ? Does make any difference ?
Here the link you need https://www.samsung.com/br/info/contactus/
Click to expand...
Click to collapse
Sorry, I could not express myself. In the store there is no longer blue, so I said I could not change, I've reset all the settings, I've restored everything that was possible, the oscillation and alternation of the continuous network.
CPI Justiceiro said:
Sorry, I could not express myself. In the store there is no longer blue, so I said I could not change, I've reset all the settings, I've restored everything that was possible, the oscillation and alternation of the continuous network.
Click to expand...
Click to collapse
They will have blue Note 9 in stock, if they dont leave it with them,use your Note 8 until they have blue Note 9 in stock the hype is over Samsung have plenty of stock now! Also make video to show them your Note 8 works fine but your Note 9 doesn't. That will give them no reason not to exchange the Galaxy Note 9 for you...

Categories

Resources