Database Develop

For Anyone Who Ordered Direct from Samsung

I just got off the phone with a kind woman over at Samsung regarding my pre-order, placed on the 3rd of this month. I was simply asking her -- considering both t-mobile and verizon have begun charging/shipping phones -- whether or not I should stick with my order at Samsung directly, or cancel it and go through my provider (Verizon... I know).
She very warmly told me, that Samsung would not be shipping phones until mid-September... I got a little worked up at this point and said "excuse me? I ordered this on the pretense that it would be shipped AT THE LEAST by the 19th" to which she fumbled around for a bit and told me that, "No dear, all Samsung orders are going out mid-September."
Suffice to say - this was rather surprising news and I'm pretty damned upset about it. I think I'll be going ahead and cancelling my order and walking into a store on Friday.
Just a heads up to anyone else waiting (if anyone else is waiting) on Samsung direct.
ETA - I didn't mean to post this in the T-mobile section - my apologies!!

Chikenbok said:
I just got off the phone with a kind woman over at Samsung regarding my pre-order, placed on the 3rd of this month. I was simply asking her -- considering both t-mobile and verizon have begun charging/shipping phones -- whether or not I should stick with my order at Samsung directly, or cancel it and go through my provider (Verizon... I know).
She very warmly told me, that Samsung would not be shipping phones until mid-September... I got a little worked up at this point and said "excuse me? I ordered this on the pretense that it would be shipped AT THE LEAST by the 19th" to which she fumbled around for a bit and told me that, "No dear, all Samsung orders are going out mid-September."
Suffice to say - this was rather surprising news and I'm pretty damned upset about it. I think I'll be going ahead and cancelling my order and walking into a store on Friday.
Just a heads up to anyone else waiting (if anyone else is waiting) on Samsung direct.
ETA - I didn't mean to post this in the T-mobile section - my apologies!!
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Click to collapse
I had also preordered the Coral Blue Note 7 directly from samsung.com and chose T-Mobile as the carrier. After reading your post, I called up samsung customer service too and they told me that those that preordered will be receiving the first batch before August 19th. I'm not sure if its just a T-Mobile thing though, since I see that you ordered from Verizon. Maybe you should try calling Verizon too to verify this information before you cancel.

I actually called back a couple of times to get some kind of statistical honesty... Yeah I know.
Finally I spoke to someone high enough up the ladder who said, "the only people who know when the phones from Samsung will ship, are the corporate execs. Despite what anyone tells you, only carriers can release early, as the manufacturer, we just wait. However, if you did preorder early, you will get your phone around the 19th as we've been told."
It only took me 5 phone calls to get some honesty... Albeit bizarre honesty. ALL I WANTED WAS TO HEAR 'Hey man, I'm gonna ship your phone on Monday!"
BTW I also went with coral blue, ordered on 8/3
Sent from my HTC6545LVW using Tapatalk

The difference is a carrier branded model vs an unlocked intl model...might be worth the wait to get an unlocked exynos next month than a carrier branded and bootloader locked device now (or within days...)
Sent from my SM-N920T using Tapatalk

Rx8Driver said:
The difference is a carrier branded model vs an unlocked intl model...might be worth the wait to get an unlocked exynos next month than a carrier branded and bootloader locked device now (or within days...)
Sent from my SM-N920T using Tapatalk
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Click to collapse
Yeah I'm realizing that now after I pre-ordered with a presumption that it would be unlocked. I cannot stand a locked bootloader with no root. Going to return it take a $50 hit for a restocking fee lick my wounds wait 2-3 weeks for the international version to come out.. they have them on Amazon already for $980 but you can't order until August 31st. I guess I'll play with this for 2 weeks before I return it cuz I'm getting charged $50 either way for a restocking fee whether I open the box or not... Plus China is getting a version with 6 gigabytes of RAM and 128 gigabytes of storage. That's what we were supposed to get the begin with from what I understand I've been waiting a year for this. I love the Note line..I have owned every Note ever made... in the last few years it feels like they add one thing and take away two! Samsung needs to be Samsung not copy or emulate Apple.. and also listen to the people because in the end it's us who spend our hard-earned money to buy these products they are now costing upwards to $1,000....if they don't... then I'll have to hit the lottery and start my own phone company with an S Pen...I'll call it Snapple....hahaha
Chikenbok said:
I actually called back a couple of times to get some kind of statistical honesty... Yeah I know.
Finally I spoke to someone high enough up the ladder who said, "the only people who know when the phones from Samsung will ship, are the corporate execs. Despite what anyone tells you, only carriers can release early, as the manufacturer, we just wait. However, if you did preorder early, you will get your phone around the 19th as we've been told."
It only took me 5 phone calls to get some honesty... Albeit bizarre honesty. ALL I WANTED WAS TO HEAR 'Hey man, I'm gonna ship your phone on Monday!"
BTW I also went with coral blue, ordered on 8/3
Sent from my HTC6545LVW using Tapatalk
Click to expand...
Click to collapse
Sent from my SM-T713 using XDA-Developers mobile app

DionWhite33 said:
Yeah I'm realizing that now after I pre-ordered with a presumption that it would be unlocked. I cannot stand a locked bootloader with no root. Going to return it take a $50 hit for a restocking fee lick my wounds wait 2-3 weeks for the international version to come out.. they have them on Amazon already for $980 but you can't order until August 31st. I guess I'll play with this for 2 weeks before I return it cuz I'm getting charged $50 either way for a restocking fee whether I open the box or not... Plus China is getting a version with 6 gigabytes of RAM and 128 gigabytes of storage. That's what we were supposed to get the begin with from what I understand I've been waiting a year for this. I love the Note line..I have owned every Note ever made... in the last few years it feels like they add one thing and take away two! Samsung needs to be Samsung not copy or emulate Apple.. and also listen to the people because in the end it's us who spend our hard-earned money to buy these products they are now costing upwards to $1,000....if they don't... then I'll have to hit the lottery and start my own phone company with an S Pen...I'll call it Snapple....hahaha
Sent from my SM-T713 using XDA-Developers mobile app
Click to expand...
Click to collapse
Lol here's the deal- money talk and sh*t walks. Samsung will make WAY more money from idiots who haven't a clue what a bootloader even is thru samsung pay alone than what they'd lose if EVERY XDA member who's ever registered decided not to buy because of it...it's a no brainer for them. And as much as I've loved my Note devices (all of them since the N2) it's a real kick in the teeth smh makes me not want to buy one at all smh except I'll just wait on the 930F or get the Chinese 6gb model imported and activate on BYOD...
Sent from my SM-N920T using Tapatalk

PSA For Note 7 Owners On JUMP

Hi All,
I called T-Mobile today trying to find out what I can do with my "recalled" Note 7. I had ordered replacements over the phone and today was my last day to carry out the exchange at a store. I've had no problems with the 4 of them in my house. I was denied the exchange for the replacement Note 7 at the store. And somehow was also denied a refund/exchange for a different phone.
On the first try with customer service they connected me with an account specialist. She told me that the phone had been completely pulled from their inventory. As of today, the 10th of October the phone is no longer for sale. Even the replacement Note 7's were recalled. But here's the worst news for everyone who wants to keep the phone. She told me that as part of the recall I had to bring the phone back. I asked her about keeping it then using a JUMP upgrade when a newer phone came out. She informed me that they wouldn't accept the phone for trade in because sales were fully halted and customers have an opportunity to return their device.
So you're pretty much stuck with the phone and unable to have a phone to trade in, should you keep your Note 7. We can of course return the phone for a full refund and get something else. I'm eyeing the S7 Edge for the water resistance and the Micro SD cards I got from Samsung.I really didn't want to let this phone go, but I'm paying for JUMP (the very first one when they started the Uncarrier movement) and would like to be able to trade my phone in for the latest and greatest. I hope this helps you ease our concerns about JUMP and the Note 7.
TL;DR: You can't keep your Note 7 if you plan on upgrading to a new phone on JUMP. They won't accept it as a trade in because they're giving you a "choice" of getting a refund and getting another phone.

Hiya Buddy said:
Hi All,
I called T-Mobile today trying to find out what I can do with my "recalled" Note 7. I had ordered replacements over the phone and today was my last day to carry out the exchange at a store. I've had no problems with the 4 of them in my house. I was denied the exchange for the replacement Note 7 at the store. And somehow was also denied a refund/exchange for a different phone.
On the first try with customer service they connected me with an account specialist. She told me that the phone had been completely pulled from their inventory. As of today, the 10th of October the phone is no longer for sale. Even the replacement Note 7's were recalled. But here's the worst news for everyone who wants to keep the phone. She told me that as part of the recall I had to bring the phone back. I asked her about keeping it then using a JUMP upgrade when a newer phone came out. She informed me that they wouldn't accept the phone for trade in because sales were fully halted and customers have an opportunity to return their device.
So you're pretty much stuck with the phone and unable to have a phone to trade in, should you keep your Note 7. We can of course return the phone for a full refund and get something else. I'm eyeing the S7 Edge for the water resistance and the Micro SD cards I got from Samsung.I really didn't want to let this phone go, but I'm paying for JUMP (the very first one when they started the Uncarrier movement) and would like to be able to trade my phone in for the latest and greatest. I hope this helps you ease our concerns about JUMP and the Note 7.
TL;DR: You can't keep your Note 7 if you plan on upgrading to a new phone on JUMP. They won't accept it as a trade in because they're giving you a "choice" of getting a refund and getting another phone.
Click to expand...
Click to collapse
Wow, didn't think about that. Not sure what I'm gonna do, however historically I've kept all my Notes (2,3,4). Choices, choices.....hmmm

Wow!

Reps really don't know what they are talking about either.
If I would you, I would screenshot your post and post it to the twitter handle. Tag @JohnLegere and @Tmobilehelp and see if they would comment on this.

I'm not sure about a regular CS representative. But she was an account specialist. They are the ones with the power to make any changes to your account right away. I've had them do it before where a store messed up my JUMP upgrades and changed all the lines to JUMP 2 as opposed to the original JUMP. It took over an hour to get ahold of them that time, but the process was painless as soon as I got on the phone with them. They even credited me the EIP I owed on 4 phones because they were out of my hands and hadn't been processed yet, but the charge was on the bill. It happened again today, I had been credited for 3/4 phones and was still charged an EIP on the 4th phone, despite sending out all 4 of them on the same day. She credited the amount due and my bill was reduced.

I didn't get the Note 7 off of Jump! but if I understand the policy correctly, then this pretty much pays off Jump for you and gets you off the contract, which is great.
Right now you're paying the EIP monthly for the Note 7. Why don't you just pay off the Note 7 completely today, and then return the Note 7 device for the full refund. Doesn't that make you finished with the jump contract and free to get non-carrier phones like the Pixel? It also means you paid less overall since they bought back your first Jump phone for half the price, so you only paid half price for the phone before the note 7 overall which is a great deal.

No idea why that would be a surprise, or a wow moment. T-Mobile doesn't want to have any inventory of a phone they can not, not allowed to sell.
Makes my note 5 all the more the superior device lol.

Add into the fact that JUMP is also INS and if you break it, you're probably NOT going to get a repair. At least it is if you're on the original JUMP program.

This doesnt come as a surprise.
Once they cancel or recall a phone its obvious you cant use it as a JUMP device.

twe90kid said:
Reps really don't know what they are talking about either.
If I would you, I would screenshot your post and post it to the twitter handle. Tag @JohnLegere and @Tmobilehelp and see if they would comment on this.
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Click to collapse
Don't waste your time at the @Tmobile account. I spent six days there getting lied to trying to get assistance on a loaner for the first Note 7 recall. Go right to John Legere's Twitter feed. I got an almost immediate response.
Maybe if his executive staff gets pestered enough, he'll fix his ****ty customer service.

I always got almost immediate answers from @Tmobilehelp .
Sent from my SM-N930T using Tapatalk

Has there been any date published on how long we have to exchange it? I purchased one after they went back on sale and was wondering if I'm able to hold on to it until the new LG V20 is released.

MasterKaiser said:
Has there been any date published on how long we have to exchange it? I purchased one after they went back on sale and was wondering if I'm able to hold on to it until the new LG V20 is released.
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Click to collapse
Same here. Have this phone for only one day. I will return it ASAP before I get too attached.

If that is indeed the case (per what the OP said), then T-Mobile can't charge you the monthly charge for the Note 7. Which means, when you're ready to JUMP, you won't need to turn anything in.. you just get the new phone and start your new lease. IMO

I had posted a separate thread on this yesterday. Those of us that used JUMP! to upgrade our Note 5 phones are taking it in the shorts here. I had paid off half of that phone, paid $69 for the upgrade to Note 7, Paid a month or so on the Note 7 itself, and now I lose all of that money since I have to get another (non-flagship) phone. If I want to stay on the Note lineup, I have to go back to the Note 5, starting over on payments and losing not only the 12 months of payments, but also the upgrade taxes and fees to go to the Note 7.
Sucks!

Does this apply to JOD also?

so will we get to keep our note 7 for free?!

I tweeted John and TmobileCS said All phones can be returned for a refund including purchased accessories.

KJThaDon said:
Does this apply to JOD also?
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Click to collapse
from what I was just told apparently not but I was also told the first JUMP! program wont be affected either. You can JUMP whenever you want without a penalty but again different CS different answer

I called about the JOD this morning. We switched to T-Mobile in January and I had the Note 5, then went to the S7 Edge when it came out, then went to the Note 7 (back to an S7 edge and back to the new and improved explosive Note 7). I want to get this turned in because it has got hot a couple of time while charging. However I want the V20 so I wanted to make sure that if I go in now and get the V10 that I will still be able to Jump to the V20 when the pre order comes out next week. I was told there will be no issue with that, at this point T-Mobile just wants their customers safe. So I am heading in after work to switch out our two Note 7s for V10's and then pre ordering V20's next week.

Ordering through best buy with trade in

Anyone know the correct steps to ordering a Verizon note 8 on best buy and getting the full trade in allowance? I'm not sure if I am suppose to pre order on best buy first then go to Verizon's site and get the $480 bill credit. I went through the process of pre ordering on Verizon's site and was offered the $480 but it's cheaper on best buy. Any help would be appreciated.

Wondering the same thing but with Sprint
Sent from my SM-N930P using XDA-Developers Legacy app

Wondering if those of us in the UK will be getting any discount deals too, as I'd like to finally upgrade off my old note-3 having had the initial note-7 and then its replacement on the first recall and then of course that also got recalled. Not heard any news to say UK/Eur would get any sort of loyalty offer yet...

Anyone know how to get the trade in of $425 for trading in a Note 7? I thought I read that you have to do that direct through Samsung, but so far have not found a place to do so.

teegunn said:
Anyone know how to get the trade in of $425 for trading in a Note 7? I thought I read that you have to do that direct through Samsung, but so far have not found a place to do so.
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Click to collapse
I have t mobile...just asked them and they are not offering the 425 trade in. they claim its only through Samsung. whats best buys deal exactly?

black96ss said:
I have t mobile...just asked them and they are not offering the 425 trade in. they claim its only through Samsung. whats best buys deal exactly?
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I don't know best buys deal - or any deals, I haven't looked yet. I will buy direct through Samsung IF they actually give me $425 for my Note 7. Often there is fine print and ways they can wiggle you down on what they actually give you for a trade in. So until I know for sure that I can get $425 for my Note 7 on a trade in for the Note 8, I am not doing anything. Although my Note 7 is not usable as a phone, just a smaller wifi tablet at this point.

teegunn said:
I don't know best buys deal - or any deals, I haven't looked yet. I will buy direct through Samsung IF they actually give me $425 for my Note 7. Often there is fine print and ways they can wiggle you down on what they actually give you for a trade in. So until I know for sure that I can get $425 for my Note 7 on a trade in for the Note 8, I am not doing anything. Although my Note 7 is not usable as a phone, just a smaller wifi tablet at this point.
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just got done speaking with Samsung. here is the link to check your eligibility. I did qualify, they basically say the trade in has to be almost perfect, no cracks, black lists, powers on, good software. I think they should offer it through the carriers.
here is the link. not sure how long the promo is, they didn't have an expire date when I asked. I still think I may wait a little to see if they offer it in blue
https://promos.samsungpromotions.com/note7loyalty/en-us/Ineligible

Anyone willing to scan a note 7 receipt. I'm eligible for the loyalty promo by email, but I don't have any receipt docs from my original TMobile in store buy.

black96ss said:
just got done speaking with Samsung. here is the link to check your eligibility. I did qualify, they basically say the trade in has to be almost perfect, no cracks, black lists, powers on, good software. I think they should offer it through the carriers.
here is the link. not sure how long the promo is, they didn't have an expire date when I asked. I still think I may wait a little to see if they offer it in blue
https://promos.samsungpromotions.com/note7loyalty/en-us/Ineligible
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Click to collapse
Thanks. I have already pre-ordered the Note 8. I did use the $425 trade in program. You cannot trade in a Note 7 if you have one, but you can trade in many other kinds of phones. I thought that a bit odd as I thought the point was for them to get N7's OUT of the hands of people still using them somehow (I haven't had mine activated since early February).
I am trading my S7E in, which I bought mint, but used back in early February to take the place of my soon to be deactivated Note 7. I paid $275 for it back in February, so that is a good ROI on the phone, which has just been sitting in a drawer since April. It has been my backup phone and is in very good condition (almost mint). I am currently using an S8+ but I will keep that as my backup phone most likely. Again, thanks for the info and link!

teegunn said:
Thanks. I have already pre-ordered the Note 8. I did use the $425 trade in program. You cannot trade in a Note 7 if you have one, but you can trade in many other kinds of phones. I thought that a bit odd as I thought the point was for them to get N7's OUT of the hands of people still using them somehow (I haven't had mine activated since early February).
I am trading my S7E in, which I bought mint, but used back in early February to take the place of my soon to be deactivated Note 7. I paid $275 for it back in February, so that is a good ROI on the phone, which has just been sitting in a drawer since April. It has been my backup phone and is in very good condition (almost mint). I am currently using an S8+ but I will keep that as my backup phone most likely. Again, thanks for the info and link!
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Click to collapse
Someone on another thread contacted samsung about there note 7 and they are giving them a full refund for the note 7

I guess I order through best buy. Then go to Verizon's site to get the $480 bill credit which will put my bill at just under $13 a month. Tomorrow I'm going to call and double check before I pull the trigger. I wonder if Sammy would take S8+ for a trade in?

TechBSwift said:
Someone on another thread contacted samsung about there note 7 and they are giving them a full refund for the note 7
Click to expand...
Click to collapse
Really? Wonder if I can change up my trade in then? Thanks for mentioning this!

Very tempted for the Best Buy offer + my birthday coupon, but is it worth it?

I got my Note 8 last year through Best Buy with Verizon, and there was a sweet promotion that pretty much rendered my Note 8 to only cost $306 by the end of my two year device payment plan. It's my main phone use of today.
About 3 weeks ago, I found someone selling a Galaxy S8+ of a few month's use with LOTS of charging accessories for only $200! I went to pick that up because it was such a steal and it would be cool to have a backup phone to say the least.
So now it's the month of August, and Best Buy awarded me a 10% off coupon on select items. Apparently, it works for the Note9! And the trade in they're offering is $450 for an S8+/Note8 towards the new Note9. So $100 off + $450 = $550 off a $1000 smartphone! And if I am able to sell the AKG headphones, this new phone is practically a few hundred dollars!
But then I'm thinking to myself...is it really worth it to switch to the Note 9 as my main? I can sell away my Note8 for extra money back in this overall "dilemma" and I'll just continue to make payments as if nothing happened because I doubt Verizon will know whether I have the phone on hand or not. lol
What do you guys think? I have until Thursday evening to jump in on this. Is this worth it for the amazing deal I've found here?

Some speculation, but the terms on the Best Buy trade-in offer mention it's via a gift card and coupon. I'm not familiar with how Best Buy applies coupons, but it could be that the two coupons might not stack if this is the case... unsure. Otherwise, I think it's a decent deal, yes.

vacaloca said:
Some speculation, but the terms on the Best Buy trade-in offer mention it's via a gift card and coupon. I'm not familiar with how Best Buy applies coupons, but it could be that the two coupons might not stack if this is the case... unsure. Otherwise, I think it's a decent deal, yes.
Click to expand...
Click to collapse
I was on chat with a Best Buy representative last night for an hour to verify everything, and he told me to keep screenshots and come into the store to place the order while having them process the trade in so it would all work.

A Note 9 for sub $600.00 is worth it, just from a math perspective.
Here is the breakdown you provided. You paid $350(Note 8) + $200(S8+) = $550 All-in.
If you got the Note 9 it would breakdown $1000(Note 9) - ($100(coupon)-$350(S8 Trade In))=$550 for a Note 9; if you sell your Note 8 for more than $550 you profit.
If not you still win because the most you will have spent for 2 banging phones is $900.

chavist said:
A Note 9 for sub $600.00 is worth it, just from a math perspective.
Here is the breakdown you provided. You paid $350(Note 8) + $200(S8+) = $550 All-in.
If you got the Note 9 it would breakdown $1000(Note 9) - ($100(coupon)-$350(S8 Trade In))=$550 for a Note 9; if you sell your Note 8 for more than $550 you profit.
If not you still win because the most you will have spent for 2 banging phones is $900.
Click to expand...
Click to collapse
Oh uh, the Best Buy deal only allowed one trade in device, so it would be the S8+. That phone is eligible for $450 towards the Note 9. The birthday coupon takes off 10% from the regular price, so that's $100. That's how it came to be 550 off the phone. The Note 8 could just sit with me or I can sell it either way. Hehe

Of course it's a great deal! This phone is substantially better than the Note8 in my opinion (as a Note8 user/lover), if nothing else just for the battery! Although there is a lot more I am excited about (pen with BT for photos, more storage, more RAM, new color, contrast with signature ink, improved camera, stereo speakers, etc.).
I'm not 100% sure how it works, but you may have to pay off Verizon for the Note8 though. I thought I had heard that if you try and buy a phone that has not been paid off, it won't work. In other words, you could not sell your Note8 and have the other person stick their SIM in it. I could be mistaken, but I would look into it!

PsiPhiDan said:
Of course it's a great deal! This phone is substantially better than the Note8 in my opinion (as a Note8 user/lover), if nothing else just for the battery! Although there is a lot more I am excited about (pen with BT for photos, more storage, more RAM, new color, contrast with signature ink, improved camera, stereo speakers, etc.).
I'm not 100% sure how it works, but you may have to pay off Verizon for the Note8 though. I thought I had heard that if you try and buy a phone that has not been paid off, it won't work. In other words, you could not sell your Note8 and have the other person stick their SIM in it. I could be mistaken, but I would look into it!
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Click to collapse
Nice to hear from a fellow Note8 user. I was debating about if it is really worth it, but I would really like a fatter battery for sure!
I'm not going to do anything to hand over the Note 8 though, so passing up the S8+ is my full intentions.

GigaSPX said:
Nice to hear from a fellow Note8 user. I was debating about if it is really worth it, but I would really like a fatter battery for sure!
I'm not going to do anything to hand over the Note 8 though, so passing up the S8+ is my full intentions.
Click to expand...
Click to collapse
I actually also have an Orchid Gray Verizon model. It is easily my favorite phone that I've ever had. The ONLY things keeping it from perfection (in my opinion) are: (1) battery size, (2) lack of stereo speakers, (3) fingerprint scanner annoyance. Those have all been fixed (along with the obvious processor upgrade and camera upgrade and pen upgrade), so I am 100% positive this will be a dream phone for me. There are literally no other phones I even care about or am jealous of (I often get phone envy...). This thing is going to be amazing, which is why I splurged and got the 512GB model to make it the ultimate dream phone, future-proof phone (in case I keep it for a long time!).

PsiPhiDan said:
I actually also have an Orchid Gray Verizon model. It is easily my favorite phone that I've ever had. The ONLY things keeping it from perfection (in my opinion) are: (1) battery size, (2) lack of stereo speakers, (3) fingerprint scanner annoyance. Those have all been fixed (along with the obvious processor upgrade and camera upgrade and pen upgrade), so I am 100% positive this will be a dream phone for me. There are literally no other phones I even care about or am jealous of (I often get phone envy...). This thing is going to be amazing, which is why I splurged and got the 512GB model to make it the ultimate dream phone, future-proof phone (in case I keep it for a long time!).
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Click to collapse
I think I'm going to do it, just hoping I won't get screwed over in store saying it can't be applied even though it shows it for me online.

I loved my note8 until it was stolen...
Anyway, I pre-ordered from Samsung. I drove over to Costco and they are giving away some type of $70.00 charging kit with your purchase but you must finance the phone which means a query to your credit report. For some reason you can't just purchase the phone outright.
Bestbuy did not have any deals on this phone. I spoke with their Samsung rep who demoed the BT from the other side of the store and took photos... Pretty damned amazing!
B&H Photo/Video has a pretty nice deal but I didn't see any way to trade in your old phone with them. + they are charging you NYC Tax which is pretty damned high!
Anyone know where the best deal is on this phone? For now, I'll stick with my order from Samsung's website. They still haven't charged my CC as of this time which makes me think that maybe I won't be getting my phone on Friday. UGH! Since my Note 8 was stolen, I've been without a phone for the past month and it's been a pretty damned painful month but I survived .

Secondlaw said:
I loved my note8 until it was stolen...
Anyway, I pre-ordered from Samsung. I drove over to Costco and they are giving away some type of $70.00 charging kit with your purchase but you must finance the phone which means a query to your credit report. For some reason you can't just purchase the phone outright.
Bestbuy did not have any deals on this phone. I spoke with their Samsung rep who demoed the BT from the other side of the store and took photos... Pretty damned amazing!
B&H Photo/Video has a pretty nice deal but I didn't see any way to trade in your old phone with them. + they are charging you NYC Tax which is pretty damned high!
Anyone know where the best deal is on this phone? For now, I'll stick with my order from Samsung's website. They still haven't charged my CC as of this time which makes me think that maybe I won't be getting my phone on Friday. UGH! Since my Note 8 was stolen, I've been without a phone for the past month and it's been a pretty damned painful month but I survived .
Click to expand...
Click to collapse
Where are you located? The deals I'm trying to take advantage of is available through Best Buy themselves.
How did your phone get stolen? You can't track it?

GigaSPX said:
Where are you located? The deals I'm trying to take advantage of is available through Best Buy themselves.
How did your phone get stolen? You can't track it?
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Click to collapse
I tracked it then they turned it off. From here, I went online and hopefully deleted all of my stuff that was on there. Unfortunately, my micro-SD Card was not encrypted so if you see me on Redtube be forewarned, it might not be pretty...
I went into a local BestBuy store. The sales guy didn't have 1 deal for me other than what was already on the Samsung website.

GigaSPX said:
I got my Note 8 last year through Best Buy with Verizon, and there was a sweet promotion that pretty much rendered my Note 8 to only cost $306 by the end of my two year device payment plan. It's my main phone use of today.
About 3 weeks ago, I found someone selling a Galaxy S8+ of a few month's use with LOTS of charging accessories for only $200! I went to pick that up because it was such a steal and it would be cool to have a backup phone to say the least.
So now it's the month of August, and Best Buy awarded me a 10% off coupon on select items. Apparently, it works for the Note9! And the trade in they're offering is $450 for an S8+/Note8 towards the new Note9. So $100 off + $450 = $550 off a $1000 smartphone! And if I am able to sell the AKG headphones, this new phone is practically a few hundred dollars!
But then I'm thinking to myself...is it really worth it to switch to the Note 9 as my main? I can sell away my Note8 for extra money back in this overall "dilemma" and I'll just continue to make payments as if nothing happened because I doubt Verizon will know whether I have the phone on hand or not. lol
What do you guys think? I have until Thursday evening to jump in on this. Is this worth it for the amazing deal I've found here?
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I have written this before and will write it again. You guys and gals in the USA are spoiled with Smart phones. The deals you get are amazing. No such deals exist in Southern Europe in fact I may add the whole of Europe.
In this country we have to pay top price for smart phones.
My note 7 (both of them) came with nothing. S8+ came with nothing, Note 8 came two months later with a DEX. This time after numerous complaints to Samsung in this country we managed the amazing deal of trading in our 12 month old Note 8 costing 1,020.00€ for the Note 9 costing 1,030.00€. We got 500.00€ deducted. Never known such a deal and probably never will again! :highfive:
In your case you should jump at such an offer. :good:
Ryland

Alright, just to update:
I went to my local Best Buy to do the whole process in store, and the employee helping me was confused at my coupon code working for the unlocked Note 9. He called the manager and 2 other employees came and huddled up to see what was going on. They were calling me out about the Unlocked Phones being in their exclusion list, but I told them it worked in my Cart online, and showed them all the screens and from the app. Then I told them to try using the code on another unlocked phone they have available in store that was regular priced. They pulled out a Galaxy J7 phone that was $220, applied the code.....BAM! $22 SAVINGS! THE CODE WORKED!
The reaction on all their faces were priceless! So I go ahead and placed my order for pickup, and they processed the S8+ I had on have for $450. Now I just have to wait for tomorrow to pick up!

GigaSPX said:
Alright, just to update:
I went to my local Best Buy to do the whole process in store, and the employee helping me was confused at my coupon code working for the unlocked Note 9. He called the manager and 2 other employees came and huddled up to see what was going on. They were calling me out about the Unlocked Phones being in their exclusion list, but I told them it worked in my Cart online, and showed them all the screens and from the app. Then I told them to try using the code on another unlocked phone they have available in store that was regular priced. They pulled out a Galaxy J7 phone that was $220, applied the code.....BAM! $22 SAVINGS! THE CODE WORKED!
The reaction on all their faces were priceless! So I go ahead and placed my order for pickup, and they processed the S8+ I had on have for $450. Now I just have to wait for tomorrow to pick up!
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That's awesome! I feel like BB always tries to screw people over and limit deals, so I am happy to hear you won the battle!

PsiPhiDan said:
That's awesome! I feel like BB always tries to screw people over and limit deals, so I am happy to hear you won the battle!
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The taste of victory is pretty sweet! ?
And I asked them about my Note8 currently being in a device payment plan. Really, I could still sell the phone for profit and still continue paying it off at the end of the two years because it's easy to just switch Sims and just go on with your day.

My Best Buy order switched to "Ready for Pickup" today, so excitedly, I drove into the store to, you know, Pickup my phone.
However, they said I wasn't able to pickup until tomorrow. Kinda frustrating to say the least.

UK CPW Extra £200 trade in issues

This is a fresh thread as this issue was getting lost in the UK thread.
CPW Offered £375 trade in but if you had a note 8, they offered an additional £200 trading making it £575 (Math good huh?!).
This made the largest note 9 512mb an affordable £524. An attractive proposition to many. Myself included. I certainly would NOT have upgraded to the note 9 from the note 8 based on the lower offer as there is little differentiator between the 2 phones. This was clearly the best deal available pre order.
However many note 9 buyers who have returned their note 8 are not receiving £575 only to be offered £375, or for those who took a screen shot of the extra £200 being offered £530.
Not sure what CPW are playing at but this is an issue where I'm sure trading standards might be interested and of course the media if this isn't resolved swiftly. In my mind this is a break in contract and loses the faith of CPW customers.
Stories here please.

bonerp said:
This is a fresh thread as this issue was getting lost in the UK thread.
CPW Offered £375 trade in but if you had a note 8, they offered an additional £200 trading making it £575 (Math good huh?!).
This made the largest note 9 512mb an affordable £524. An attractive proposition to many. Myself included. I certainly would NOT have upgraded to the note 9 from the note 8 based on the lower offer as there is little differentiator between the 2 phones. This was clearly the best deal available pre order.
However many note 9 buyers who have returned their note 8 are not receiving £575 only to be offered £375, or for those who took a screen shot of the extra £200 being offered £530.
Not sure what CPW are playing at but this is an issue where I'm sure trading standards might be interested and of course the media if this isn't resolved swiftly. In my mind this is a break in contract and loses the faith of CPW customers.
Stories here please.
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Just received £530 as predicted even though the trade in offered £375 plus £200. I have raised a complaint via the online email form. I was told that the screen shot I sent shows I was offered £375 and that my case will be raised with their Trade In team. I'll chase again today. Last phone I buy from the CPW group.

Managed to avoid this trouble but hoping my experience adds to the knowledge base:
I was quoted £575 total online trade in for my Note8. Bought the Note9 online, delivered to store and collected - no problems so far.
A few days later I received the pathetic jiffy bag to send the Note8 back in. Immediately got cold feet and made inquiries with CPW web chat and telephone contact center. Long story short was that to get the full £575 I had to post it back to them but a store manager may authorise the return through the store.
I went to store and followed the advice of the web chat team - ask for the trade in to be accepted in store. The store manager refused so I then said 'here, have this Note9 back as I want an immediate refund'. This was done in a few minutes and I walked away with my Note8 unmolested.
On Thursday 30th Aug I went to another CPW store and asked for a trade in against the 512gb Note9. They immediately offered £550 off the Note9 and would order one in. Received it next day and a happy outcome for me.

Hi - thanks for starting this thread as its useful to keep a track of issues with CPW!
I also pre-ordered with CPW and bought a sim free phone with them - i just spoke to their customer service team who told me that sim-free purchases are not eligible for the additional £200 trade in!! Has anyone experienced this too? Luckily i've screenshotted my trade in so will have to raise a formal complaint if they dont resolve but just wanted to make those on this forum aware that the customer service team arent quite sure of the facts.
On a separate note, have those that ordered sim-free got their wireless charger yet? I still havent got mine and they wont tell me if its been dispatched yet.
The customer service at CPW is awful and I wish i'd just bought through Samsung..... the only plus is that the phone is amazing (I just moved across from the iphone!) and wish i'd moved across sooner!
neildo said:
Managed to avoid this trouble but hoping my experience adds to the knowledge base:
I was quoted £575 total online trade in for my Note8. Bought the Note9 online, delivered to store and collected - no problems so far.
A few days later I received the pathetic jiffy bag to send the Note8 back in. Immediately got cold feet and made inquiries with CPW web chat and telephone contact center. Long story short was that to get the full £575 I had to post it back to them but a store manager may authorise the return through the store.
I went to store and followed the advice of the web chat team - ask for the trade in to be accepted in store. The store manager refused so I then said 'here, have this Note9 back as I want an immediate refund'. This was done in a few minutes and I walked away with my Note8 unmolested.
On Thursday 30th Aug I went to another CPW store and asked for a trade in against the 512gb Note9. They immediately offered £550 off the Note9 and would order one in. Received it next day and a happy outcome for me.
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krunalv said:
Hi - thanks for starting this thread as its useful to keep a track of issues with CPW!
I also pre-ordered with CPW and bought a sim free phone with them - i just spoke to their customer service team who told me that sim-free purchases are not eligible for the additional £200 trade in!! Has anyone experienced this too? Luckily i've screenshotted my trade in so will have to raise a formal complaint if they dont resolve but just wanted to make those on this forum aware that the customer service team arent quite sure of the facts.
On a separate note, have those that ordered sim-free got their wireless charger yet? I still havent got mine and they wont tell me if its been dispatched yet.
The customer service at CPW is awful and I wish i'd just bought through Samsung..... the only plus is that the phone is amazing (I just moved across from the iphone!) and wish i'd moved across sooner!
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I've been waiting 11days for my Samsung note 9 from Samsung so either way it's a pain to get the newest flagship either way you buy it lol
Sent from my ONEPLUS 5

krunalv said:
Hi - thanks for starting this thread as its useful to keep a track of issues with CPW!
I also pre-ordered with CPW and bought a sim free phone with them - i just spoke to their customer service team who told me that sim-free purchases are not eligible for the additional £200 trade in!! Has anyone experienced this too? Luckily i've screenshotted my trade in so will have to raise a formal complaint if they dont resolve but just wanted to make those on this forum aware that the customer service team arent quite sure of the facts.
On a separate note, have those that ordered sim-free got their wireless charger yet? I still havent got mine and they wont tell me if its been dispatched yet.
The customer service at CPW is awful and I wish i'd just bought through Samsung..... the only plus is that the phone is amazing (I just moved across from the iphone!) and wish i'd moved across sooner!
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I have a screen shot that shows Sim free were also offered with the £200 additional trade in. PM with your email address if you would like the screen shot.

Hi all. I went into my local CPW in Burton on Trent yesterday and traded in my Note 8 and received £550.00. I paid £349.00 for the outright purchase of the Note 9 and walked out with it within 30 mins. My Note 8 had to be tested and reset

jah said:
I have a screen shot that shows Sim free were also offered with the £200 additional trade in. PM with your email address if you would like the screen shot.
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me too. Idiots.

Both my online and in store Note9 purchases with £200 extra trade in were on sim free.

Sad to say that you can see why high street retail chains are closing down. CPW and others just can't operate a digital and bricks and mortar businesses as a unified business model. All very sad.

Now they've said whatever the trade in team offer (? what like £575 as advertised!) the social media team will bring it up to value offered, so long as the phone was working there shouldn't be a problem. However its now Tuesday and I logged this on Saturday (sent the phone 8 days earlier)....
JAH You are right about firms failing. I wonder how this crew ever stay afloat sometimes.

My problem with CPW was I ordered my N9 upgrade on the phone and was told I could get an extra £200 on top of the £250 for my S8+. I clarified several times that I could take it to the store for the trade-in. I then was told it was only available for online or in store upgrades and not on the phone! So after complaining and having my telephone call listened to it was agreed I could take it to the store for £450.
Today I go to the store to be told my S8+ has screen burn and they will knock £120 off!! So I decided I'll try taking it to Samsung for an in warranty repair of the screen before going back to CPW!!

12 days (10 working days) into my phone being received by CPW and not a sniff of payment yet. Their website says payment will be made in 3 days of receipt. Appreciating they may have an influx taking longer, 12 days is taking the p....
They been informed of my displeasure this morning.
Still advertising the £200 extra deal. Anyone wants to check the terms click here:
https://www.carphonewarehouse.com/mobiles/trade-in.html

Bought mine in store in Doncaster. Fab service and no hassle at all. Got full value plus the extra £200 for my S8+ and even got to keep it until the Note 9 arrived. Picked my new Note up at 9.15 on release day.
Service couldn't have been better. Top marks to Jenna and Nat who clearly knew what they were doing.

I'm still waiting to see what I get for my trade in. They received the phone last friday, so hopefully any time now they will send me the money. I have a screenshot/ chat exert from their guy that i'll send if it goes wrong.

I wonder how much money is wasted by CPW with dealing with customers to rectify problems and mistakes of their own making. Members here could run a better operation.

Lakota said:
Bought mine in store in Doncaster. Fab service and no hassle at all. Got full value plus the extra £200 for my S8+ and even got to keep it until the Note 9 arrived. Picked my new Note up at 9.15 on release day.
Service couldn't have been better. Top marks to Jenna and Nat who clearly knew what they were doing.
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the stores are better than online. Online is just the pits. Piss up in a brewery comes to mind...

Should have bought in store.

Hi guys,
I did a similar thing earlier this year with my other half's Galaxy S9. I traded in a Galaxy S7 and they were offering an additional £100 at the time. I received payment for the value of the S7 then a few days later the extra £100 was paid in separately. I traded in a Note 8 this time for the Note 9. I phoned them up and they said it was £350 so I said that I was offered £375 + £200, the lady put me on hold and then took my card details and said it will be done in separate transactions, £25 then £350 then the additional £200 after that. I've got a screenshot of the deal £375 and another one with the extra £200 with my order number so they can't argue otherwise.
Edit:
The lady said that they've had a few calls about this issue today and that it has been escalated so I think it's just a mistake or at least I hope it is.

Just my 2p worth;
I went into store and pre-ordered the Note 8, traded a Note 8 I paid £370 for and got the £575 knocked off the Note 9 straight away so I had £324 to pay towards. I got the Note 9 and the wireless charger delivered to my house on release day but I ended up selling the Note 9 on eBay as I didn't realize CPW didn't do the Dual sim version. Staff at the Trafford store were a complete shower of ****e though when I went in with a query about the sims. I used to work at carphone back when I was 17/18 (them were the days!) but the customer service now is absolutely shocking and customer support over the phone is even worse!
I would never purchase anything high value from CPW, in fact I cant see any good reason to purchase anything off them full stop, amazon ftw.
My mate purchased one online with CPW and has recently sent his Note 8 to the trade in center in Newark UK, it arrived yesterday and even though he had it reserved at £375 + £200 they have told him it is valued at £350 (the today price, not holding the price it was reserved at), after some arguing they have raised £25 to his bank (supposedly, if that ever shows up) and said that the £350 will be paid in a few days and the £200 additional will follow after "3/5 days" (he isn't holding out much hope, sounds like a cop out, but the phone calls are recorded supposedly they have made notes on the system). I will report back once all is paid.
No signs of the wireless charger on the online order btw, they told him this arrived 14 days after the phone to ensure the phone isn't returned (sounds like another CPW lie)
Good luck guys