Hey, I've searched a fair bit for this so apologies if I've missed a thread with the solution! My camera doesn't focus when using the colour camera, the monochrome works perfectly fine and if I clear data and cache, then restart my phone my focus works fine, then just stops working after a while, I think possibly when I open snap chat? Not done enough testing to see if it is down to that - so to me that tells me I am dealing with a software issue. Does anyone who has dealt with this before know of a fix? Cheers!
After further resting I have found this to 100% be a software issue that is triggered by nothing, at times my focus component will return and work fine, and then break in some app using the camera, such as Facebook messenger, snapchat, Instagram, 3rd party camera apps etc, unfortunately after looking it turns out there is several files for the camera, I have yet to have a look into them to see if there is a memory leak being caused somewhere whenever the focus component is activated (that is what I think Is happening as the camera app can use up a lot of RAM, more so than would be required in my opinion) does anyone know if this issue is present in future updates?
MutatedVirus said:
After further resting I have found this to 100% be a software issue that is triggered by nothing, at times my focus component will return and work fine, and then break in some app using the camera, such as ...
I have the same issue since June '17. The only answer I got from Huawei support was "please reset it to the factory settings." I waited to do this all this time, because it seems it goes near bricking !! They say "If the OS is Android 5.1 (or later) installed on your device already, you can not access the device after the reset procedure (factory state-recycling)."
I do not have Facebook messenger, snapchat or Instagram, only 3rd party camera apps ...
"if I clear data and cache": I found an instruction to clear the cache (turn off, the hold Vol Down + Power switch), but it does not work, it only starts in protected mode (known from Windows, the mode in which you can get done nothing really)
Did you get a solution in the meantime ?
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I am having a problem with my wife's, Atrix HD. This just started out of no where with no changes or updates in phone/. When I open the camera app i just get a black screen with the controls but no camera image, the controls respond (change colors when pressed) but don't do anything and I never get a camera picture. after a while I usually get a camera is unable to initialize error. I have searched and either no one provides a solution that I haven't tried or theirs messed up after flashing a custom ROM which I haven't done. I have tried all the factory resets, clearing cache, clearing data in application management for camera and gallery and none of it helped as other have recommended. Out of frustration I rooted her phone so I could experiment with uninstalling the camera (and gallery) and installing other versions of camera (and gallery) from other phones/aosp/android versions ext. and then re-installing the stock ones all to no avail. I know that the all the cameras were working just a week ago and that the front facing camera was working in oovoo even after she started having trouble with the rear camera, but I cant get either of them to pull up now. Does anyone know of a solution to this problem? I am leaning towards either a hardware issue or maybe the camera firmware was corrupted somehow and if this were the case does anyone know how to remedy it?
Let me know if you need any more info.
Thanks,
Madness
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48 views and no replies, must be a real stumper!
Someone help!
Since the OTA update to EVA-L09C432B166 (or at least is my recollection of when this issue started), I've faced a number of issues with the camera,
Firstly, Camera would not function at all just giving the "Failed to start Camera error, Check if there are.....",
After a factory reset, cleared out cache etc, I managed to get the camera to open, this would now take pictures, freeze and close, but only using the normal setting, any attempt to change to any other camera function would cause it to freeze totally.
I am now at a point, where I can use HDR, Light Painting (sometime), Shallow DoF option, but any attempt to either use a filter, or to access and use the Monochrome setting, caused the entire thing to die again, after about 30 seconds or so of closing the camera when this happens, it seems to reset itself and when I reopen the camera, it opens with the normal camera setting only..
Has anyone faced anything like this? I'm loathe to think it's a HW issue due to the way the issue manifests and it's lack of consistency (other than monochrome / filters) I was hoping / wondering that the factory reset would downgrade the phone back to pre 166 but still is not the case, I cannot remember whhich FW i was on prior to the 166 OTA upgrade so I am unsure which I should look to downgrade to.
Any input / advice / assistance would be great, buying a camera on the basis of a camera function I can barely use is not the best....#
Thanks
[email protected] said:
Since the OTA update to EVA-L09C432B166 (or at least is my recollection of when this issue started), I've faced a number of issues with the camera,
Firstly, Camera would not function at all just giving the "Failed to start Camera error, Check if there are.....",
After a factory reset, cleared out cache etc, I managed to get the camera to open, this would now take pictures, freeze and close, but only using the normal setting, any attempt to change to any other camera function would cause it to freeze totally.
I am now at a point, where I can use HDR, Light Painting (sometime), Shallow DoF option, but any attempt to either use a filter, or to access and use the Monochrome setting, caused the entire thing to die again, after about 30 seconds or so of closing the camera when this happens, it seems to reset itself and when I reopen the camera, it opens with the normal camera setting only..
Has anyone faced anything like this? I'm loathe to think it's a HW issue due to the way the issue manifests and it's lack of consistency (other than monochrome / filters) I was hoping / wondering that the factory reset would downgrade the phone back to pre 166 but still is not the case, I cannot remember whhich FW i was on prior to the 166 OTA upgrade so I am unsure which I should look to downgrade to.
Any input / advice / assistance would be great, buying a camera on the basis of a camera function I can barely use is not the best....#
Thanks
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Go to apps/camera....clear cashe, clear data, force stop....and then restart your phone
Have you changed your DPI?
My camera breaks for anything other than Colour and monochrome if I have the DPI any lower than 420.
So this randomly started happening the other day, whenever I try and open my camera through any method, double tap power, use the app, from the lockscreen etc... it loads than says "Warning: Camera Failed" and there' an OK button that exit's the app. I've tried everything I've found online, factory reset twice, wiped cache partition, and safe mode. It also doesn't work with other camera apps. Another thing I've noticed is that the flashlight is highlighted with a light blue in quick settings but you can't turn it off or on, same with NFC. I didn't drop it or anything, I also bought it used and when I got on Samsung support the person said that they couldn't find the IMEI in their system so it's probably not available for service. Any suggestions? The only idea that I have left is that one of the third party camera apps that I downloaded said something about the camera being in use by another application, any possibility this is actually correct and I can find out what's using it? Other than that I really have no ideas
Did you dropped your phone? There's a possibility that the camera cable got disconnected form the mainboard
try the camera without your sd card. I had same issue on s7, caused by faulty sd card
Vialeb said:
Did you dropped your phone? There's a possibility that the camera cable got disconnected form the mainboard
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I didn't drop it but I'm thinking this might be the case somehow as much as I don't want to admit it. Samsung support (however useless they were) were pretty adamant that it was a software issue.
This is becoming a widespread issue:
https://us.community.samsung.com/t5...lfie-camera-on-Note-8-not-working/td-p/208206
This may have been caused by the CRHA update that added AR Emoji and Super Slow-mo:
https://www.gsmarena.com/samsung_ga...super_slowmotion_and_ar_emojis-news-33243.php
1.*#34971539# Do you get a menu? and is the phone to cam FW Write greyed out?
2.*#0*# Mega cam test works fine?
This issue is so strange, I have note 8 with same problem when phone is on full Stock Rom even *#0*# cam test fails reads 0 cam. However when I installed Combination Rom (Factory Binary) The camera/flash works fine in the *#0*# and even in more extensive testing menus(Its stock in combination ROM or you can use Info phone Sam app), But I don't know how to flash FW for cameras , since the options are greyed out , I believe I have to place camera FW files (get them from system image?) in a certain folder in root directory(using root explorer) then initiating *#34971539# to enable Phone ---> Cam write, anyone who had this done successfully or experimenting too, your input is appreciated.
Note: When I flash stock rom back, the same problem occurs.
After just having received the Android Pie 9.0 update yesterday, I still have the same issues as since I bought this phone:
Being that after a restart the phone is unusable, as it starts doing whatever it wants, as if there were shadow presses and swipes on the display.
These totally random, involuntary movements, as if I were touching the screen, even though I don't. Those occur so fast that I can only stop it (for a limited time) by pressing the power button (turning off the display and all actions), are totally not something I have ever experienced on another phone before, not even with OnePlus.
I took my case off just in case this would cause pressure on the phone, but it still happens without the case. I propped the phone up so that I definitely don't touch or cover any sensors, but it still happens.
It seems some internal sensor is broken, as this issue still persists after updating to Android 9.0. Unless this might be related to the Nova launcher?
Unfortunately I don't see a way of recording this issue without compromising my personal information, so I can only describe it.
I hope I can resolve this through a device swap through my carrier, but I doubt it. Has anyone else experienced this issue?
knowledgeworker said:
After just having received the Android Pie 9.0 update yesterday, I still have the same issues as since I bought this phone:
Being that after a restart the phone is unusable, as it starts doing whatever it wants, as if there were shadow presses and swipes on the display.
These totally random, involuntary movements, as if I were touching the screen, even though I don't. Those occur so fast that I can only stop it (for a limited time) by pressing the power button (turning off the display and all actions), are totally not something I have ever experienced on another phone before, not even with OnePlus.
I took my case off just in case this would cause pressure on the phone, but it still happens without the case. I propped the phone up so that I definitely don't touch or cover any sensors, but it still happens.
It seems some internal sensor is broken, as this issue still persists after updating to Android 9.0. Unless this might be related to the Nova launcher?
Unfortunately I don't see a way of recording this issue without compromising my personal information, so I can only describe it.
I hope I can resolve this through a device swap through my carrier, but I doubt it. Has anyone else experienced this issue?
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Click to collapse
Is there a third-party one-button lock screen app installed on your phone? There may be conflicts.
bobo have a dream said:
Is there a third-party one-button lock screen app installed on your phone? There may be conflicts.
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No, there is no necessity for this.
In the fact issue occurs also in Safe Mode as well as after cleaning the system cache (wiped through the menu which is available for soft reset / wiping all data).
The issue got only more and more severe this week and sometimes temporarily froze the screen / inputs and did lead to error messages on the camera app, making it impossible to take photos temporarily.
Huawei referred me to a local repair shop and I will hand in the phone for repair by early next week, once I have organised a replacement phone.
knowledgeworker said:
No, there is no necessity for this.
In the fact issue occurs also in Safe Mode as well as after cleaning the system cache (wiped through the menu which is available for soft reset / wiping all data).
The issue got only more and more severe this week and sometimes temporarily froze the screen / inputs and did lead to error messages on the camera app, making it impossible to take photos temporarily.
Huawei referred me to a local repair shop and I will hand in the phone for repair by early next week, once I have organised a replacement phone.
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Good luck!
Hello,
since my camera app is not working, same with apps that use the camera.
The problem is when i'm on the main camera i get a black screen (an absolute black, like if there is no signal) and the shooting button is not working. The camera works fine for selfies instead but when i switch to the rear cam the app freezes. I tryed everything from clearing data/cache, unistall and reupdate the app, nothing works even after the january update.
So whats the solution? Google team can make it to fix or do you think Is an hardware problem and i have to ask for a new unit?
It definitely looks like a hardware failure. The only thing you can try is to factory reset the phone if it still doesn't help - place a warranty claim.