Hello,
since my camera app is not working, same with apps that use the camera.
The problem is when i'm on the main camera i get a black screen (an absolute black, like if there is no signal) and the shooting button is not working. The camera works fine for selfies instead but when i switch to the rear cam the app freezes. I tryed everything from clearing data/cache, unistall and reupdate the app, nothing works even after the january update.
So whats the solution? Google team can make it to fix or do you think Is an hardware problem and i have to ask for a new unit?
It definitely looks like a hardware failure. The only thing you can try is to factory reset the phone if it still doesn't help - place a warranty claim.
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I am having a problem with my wife's, Atrix HD. This just started out of no where with no changes or updates in phone/. When I open the camera app i just get a black screen with the controls but no camera image, the controls respond (change colors when pressed) but don't do anything and I never get a camera picture. after a while I usually get a camera is unable to initialize error. I have searched and either no one provides a solution that I haven't tried or theirs messed up after flashing a custom ROM which I haven't done. I have tried all the factory resets, clearing cache, clearing data in application management for camera and gallery and none of it helped as other have recommended. Out of frustration I rooted her phone so I could experiment with uninstalling the camera (and gallery) and installing other versions of camera (and gallery) from other phones/aosp/android versions ext. and then re-installing the stock ones all to no avail. I know that the all the cameras were working just a week ago and that the front facing camera was working in oovoo even after she started having trouble with the rear camera, but I cant get either of them to pull up now. Does anyone know of a solution to this problem? I am leaning towards either a hardware issue or maybe the camera firmware was corrupted somehow and if this were the case does anyone know how to remedy it?
Let me know if you need any more info.
Thanks,
Madness
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Someone help!
Hey guys,
Recently I had opened up my phone to replace a cracked screen. The screen and all other functions work properly but the rear camera seems to be giving an error message, stating, "camera not available".
I tried resetting the phone but this problem did not get solved. The front camera used to work before the reset but now even that is gone.
I even downloaded a third party app but back camera still not working( front camera is available in third party app.
What could have gone wrong. Could this have screwed up the software, if so what should I do to repair it?
Or have I possibly not connected the camera properly? Or have I totally damaged it some how?
Please help
SavioGratus said:
Hey guys,
Recently I had opened up my phone to replace a cracked screen. The screen and all other functions work properly but the rear camera seems to be giving an error message, stating, "camera not available".
I tried resetting the phone but this problem did not get solved. The front camera used to work before the reset but now even that is gone.
I even downloaded a third party app but back camera still not working( front camera is available in third party app.
What could have gone wrong. Could this have screwed up the software, if so what should I do to repair it?
Or have I possibly not connected the camera properly? Or have I totally damaged it some how?
Please help
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Click to collapse
Hi mate,
it could be a problem either with the hardware or with software. "camera not available" sounds like you didn´t connect the camera properly and the software could not find it.
Check it, if the camera is really connected.
Otherwise I personally think, it was not the best idea to reset the phone - a normal reboot should be enough.
As you tried a third party app, and the front camera worked, it must be a software problem. What I would do:
1) Check the connection of the camera, if it´s ok. -
2) Reflash the system and reboot it normally.
Good luck! :fingers-crossed:
I went to take a picture today and my camera instantly went to the front facing camera. The option to switch to the rear camera was missing. I click on the icon for panorama and I get a message that says " Sorry, no back facing camera available". I have tried everything I can think of including:
Rebooting the phone.
Deleting data and cache
Uninstalling camera updates
Factory Reset
Installing a different Rom.
Nothing has worked. Any other ideas before I contact Support?
I have this problem with two different phones...... On one I managed to repair is temporarily through a panicked series of resets etc. The other I had to RMA.
spikeroche said:
I went to take a picture today and my camera instantly went to the front facing camera. The option to switch to the rear camera was missing. I click on the icon for panorama and I get a message that says " Sorry, no back facing camera available". I have tried everything I can think of including:
Rebooting the phone.
Deleting data and cache
Uninstalling camera updates
Factory Reset
Installing a different Rom.
Nothing has worked. Any other ideas before I contact Support?
Click to expand...
Click to collapse
I had this problem with my Nexus 5. rear camera would stop working. One thing to try is boot to safe mode and see if it works. Safe mode disables any 3rd party apps that can cause the camera to crash. If it works, it could be an app. For me, sometimes in safe mode it wouldnt work either. I contacted Google, went through a few steps and they sent me out a replacement device.
the exact thing happens to me too
spikeroche said:
I went to take a picture today and my camera instantly went to the front facing camera. The option to switch to the rear camera was missing. I click on the icon for panorama and I get a message that says " Sorry, no back facing camera available". I have tried everything I can think of including:
Rebooting the phone.
Deleting data and cache
Uninstalling camera updates
Factory Reset
Installing a different Rom.
Nothing has worked. Any other ideas before I contact Support?
Click to expand...
Click to collapse
I'm facing the same problem, someone please help us
jamalm said:
I'm facing the same problem, someone please help us
Click to expand...
Click to collapse
The answer is in this thread. You have to get it returned.
Hey, I've searched a fair bit for this so apologies if I've missed a thread with the solution! My camera doesn't focus when using the colour camera, the monochrome works perfectly fine and if I clear data and cache, then restart my phone my focus works fine, then just stops working after a while, I think possibly when I open snap chat? Not done enough testing to see if it is down to that - so to me that tells me I am dealing with a software issue. Does anyone who has dealt with this before know of a fix? Cheers!
After further resting I have found this to 100% be a software issue that is triggered by nothing, at times my focus component will return and work fine, and then break in some app using the camera, such as Facebook messenger, snapchat, Instagram, 3rd party camera apps etc, unfortunately after looking it turns out there is several files for the camera, I have yet to have a look into them to see if there is a memory leak being caused somewhere whenever the focus component is activated (that is what I think Is happening as the camera app can use up a lot of RAM, more so than would be required in my opinion) does anyone know if this issue is present in future updates?
MutatedVirus said:
After further resting I have found this to 100% be a software issue that is triggered by nothing, at times my focus component will return and work fine, and then break in some app using the camera, such as ...
I have the same issue since June '17. The only answer I got from Huawei support was "please reset it to the factory settings." I waited to do this all this time, because it seems it goes near bricking !! They say "If the OS is Android 5.1 (or later) installed on your device already, you can not access the device after the reset procedure (factory state-recycling)."
I do not have Facebook messenger, snapchat or Instagram, only 3rd party camera apps ...
"if I clear data and cache": I found an instruction to clear the cache (turn off, the hold Vol Down + Power switch), but it does not work, it only starts in protected mode (known from Windows, the mode in which you can get done nothing really)
Did you get a solution in the meantime ?
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Click to collapse
Hello Community,
I recently wanted to take a picture and my Camera App won't Start. I restarted my Phone and suddenly i face weird lines in every camera app. My Phone isn't rooted. What could it be? Hardware brick?
Thanks in advance!
Hmm wide-angle camera works flawless.. might it be the Hardware?
probably a hardware issue but try clearing camera app data if not hard reset to confirm that issue is related to hardware